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Customer centricity and financial inclusion : lessons from other industries (English)

Many financial service providers struggle with high levels of account dormancy and customer dropouts, limited service usage, and loss of their best clients to other providers. ... See More +

Brief 110635 OCT 01, 2016

Burritt,Kiendel Suzanne; Coetzee,Gerhardus Koch Disclosed

Deposit insurance and digital financial inclusion (English)

Policy makers worldwide are increasingly appreciating the expanding role that digital financial services play in reaching financially excluded and underserved customers. ... See More +

Brief 110632 OCT 01, 2016

Izaguirre Araujo,Juan Carlos; Lyman,Timothy; Mcguire,Claire Louise; Grace, Dave Disclosed

The proliferation of digital credit deployments : La multiplication des services de crédit numérique (French)

This brief provides an introduction to the fast-evolving landscape of digital credit and illustrates common features of this new digital finance offering. ... See More +

Brief 106035 MAR 01, 2016

Hwang,Byoung Hwa; Tellez Merchan,Camilo Andres Disclosed

The proliferation of digital credit deployments : La proliferación de los servicios de crédito digital (Spanish)

This brief provides an introduction to the fast-evolving landscape of digital credit and illustrates common features of this new digital finance offering. ... See More +

Brief 106035 MAR 01, 2016

Hwang,Byoung Hwa; Tellez Merchan,Camilo Andres French, English Disclosed

Understanding demand for Sharia-compliant loans : results of a randomized experiment in Jordan (English)

The evidence on demand for sharia-compliant financial services is mixed. On the one hand, IFC-funded studies showed relatively high demand, while results from Findex showed that financial exclusion due to religious reasons was minimal (Demirguc-Kunt, Klapper, and Randall 2013). ... See More +

Brief 106037 MAR 01, 2016

El-Zoghbi,Mayada; Karlan,Dean S.; Osman,Adams; Shammout,Nour Musallam Disclosed

Understanding how consumer risks in digital social payments can erode their financial inclusion potential (English)

Digital Social Payments (DSPs) offer a variety of potential benefits over traditional cash, voucher, or in-kind methods. Proponents most often cite increased efficiency, reduced leakage, and faster, more convenient and more secure payments to recipients. ... See More +

Brief 106038 MAR 01, 2016

Zimmerman,Jamie Melissa; Baur,Silvia Brigitte Disclosed

Digitally financed energy : how off-grid solar providers leverage digital payments and drive financial inclusion (English)

The expansion of digital finance systems in the developing world has altered this financial context and enabled new business models that rely on small, regular payments. ... See More +

Brief 106034 MAR 01, 2016

Waldron,Daniel Peter; Faz De Los Santos,Pedro Xavier Disclosed

The proliferation of digital credit deployments (English)

This brief provides an introduction to the fast-evolving landscape of digital credit and illustrates common features of this new digital finance offering. ... See More +

Brief 106035 MAR 01, 2016

Hwang,Byoung Hwa; Tellez Merchan,Camilo Andres Disclosed

Current trends in international funding for financial inclusion (English)

The 2015 cross-border funder survey reports commitments from the largest international funders of financial inclusion, as of 31 December 2014. Consultative group to assist the poor (CGAP) has conducted the survey annually since 2008 and in partnership with MIX since 2012. ... See More +

Brief 103209 DEC 01, 2015

Soursourian,Matthew Jacob Klein; Dashi, Edlira; Dokle, Eda Disclosed

Recourse in digital financial services : opportunities for innovation (English)

This actual case highlights the importance of an efficient customer recourse system. Recourse systems can help consumers overcome the challenges related to product adoption and continued use by helping resolve initial problems or challenges quickly, which can build trust in providers and their products, and increase uptake and customer retention. ... See More +

Brief 106036 DEC 01, 2015

Mazer, Rafe; Garg,Nitin Disclosed

Inclusive finance and shadow banking : worlds apart or worlds converging? : Inclusión financiera y sistema bancario paralelo : ¿dos mundos distintos o convergentes? (Spanish)

The term shadow banking came into widespread usage with the onset of the global financial crisis to refer to a broad array of entities and activities operating outside the regular banking system that were being used to perform bank-like functions. ... See More +

Brief 103208 SEP 01, 2015

Lyman,Timothy; Shrader,Leesa Wilson; Tomilova,Olga Russian, French, English Disclosed

Inclusive finance and shadow banking : worlds apart or worlds converging? (English)

The term shadow banking came into widespread usage with the onset of the global financial crisis to refer to a broad array of entities and activities operating outside the regular banking system that were being used to perform bank-like functions. ... See More +

Brief 103208 SEP 01, 2015

Lyman,Timothy; Shrader,Leesa Wilson; Tomilova,Olga Spanish, Russian, French Disclosed

Enabling customer empowerment : choice, use, and voice : Favoriser l’autonomisation des clients : choix,utilisation et voix (French)

The use of digital channels is changing the way financial services can be delivered to poor people. Growing mobile phone usage and the development of agent networks enable customer access too timely, low-cost digital financial services (DFS) (World Bank 2014). ... See More +

Brief 96285 MAR 01, 2015

Koning,Antonique M.; Cohen,Monique Disclosed

Spotlight on international funders’ : commitments to financial inclusion : Las luces en los proveedores de fondos internacionales : compromisos para la inclusión financiera (Spanish)

Although international funders have been longstanding supporters of financial inclusion, their commitments have been put to the test in the past five years. ... See More +

Brief 96286 MAR 01, 2015

Lahaye,Estelle Marie; Dashi, Edlira; Dolke, Eda; Soursourian,Matthew Jacob Klein Disclosed

Promoting competition in mobile payments : the role of USSD (English)

Mobile network operators (MNOs) such as Safaricom in Kenya; Vodacom, Tigo, and Airtel in Tanzania; and Econet in Zimbabwe are collectively underscoring the importance and potential of MNO-led business models to advance financial inclusion. ... See More +

Brief 95201 FEB 01, 2015

Hanouch, Michel; Chen, Gregory Spanish, French Disclosed

From cash to digital transfers in India : the story so far : De las transferencias en efectivo a las transferencias digitales en la India : la situación hasta el momento (Spanish)

India has ambitious goals to deliver electronic welfare payments, banking services, and digital local government services to each of its 638,000 villages. ... See More +

Brief 95211 FEB 01, 2015

Banerjee,Shweta S. Disclosed

Digital financial inclusion : implications for customers, regulators, supervisors, and standard-setting bodies (English)

Digital financial inclusion can be a game changer for unserved and under-served low-income households as well as micro- and small enterprises. The regulatory, supervisory, and standard setting challenges - and likewise the solutions include those one currently face, and others one can only imagine as billions of new digital finance users go online. ... See More +

Brief 95210 FEB 01, 2015

Lauer, Kate; Lyman, Timothy Disclosed

Promoting competition in mobile payments : the role of USSD : Promouvoir la competition dans les services de paiement par telephone mobile : le role de la technologie USSD (French)

Mobile network operators (MNOs) such as Safaricom in Kenya; Vodacom, Tigo, and Airtel in Tanzania; and Econet in Zimbabwe are collectively underscoring the importance and potential of MNO-led business models to advance financial inclusion. ... See More +

Brief 95201 FEB 01, 2015

Hanouch, Michel; Chen, Gregory Spanish, English Disclosed

Promoting competition in mobile payments : the role of USSD : La importancia del USSD en la promocion de la competencia en los pagos por movil (Spanish)

Mobile network operators (MNOs) such as Safaricom in Kenya; Vodacom, Tigo, and Airtel in Tanzania; and Econet in Zimbabwe are collectively underscoring the importance and potential of MNO-led business models to advance financial inclusion. ... See More +

Brief 95201 FEB 01, 2015

Hanouch, Michel; Chen, Gregory French, English Disclosed

Driving scale and density of agent networks in Peru : Promocion de la escala y la densidad de las redes de agentes en Peru (Spanish)

Different agent networks offer payments and banking services in Peru. Their size and coverage varies, but different design choices have influenced their ability to operate viably in more remote areas of the country. ... See More +

Brief 95200 JAN 01, 2015

Garcia Arabehety,Pablo; Faz De Los Santos,Pedro Xavier French Disclosed

Title Document Date Report No. Document Type Also available in
Customer centricity and financial inclusion : lessons from other industries (English)
See More +
OCT 01, 2016 110635 Brief
Deposit insurance and digital financial inclusion (English)
See More +
OCT 01, 2016 110632 Brief
The proliferation of digital credit deployments : La multiplication des services de crédit numérique (French)
See More +
MAR 01, 2016 106035 Brief
The proliferation of digital credit deployments : La proliferación de los servicios de crédito digital (Spanish)
See More +
MAR 01, 2016 106035 Brief French, English
Understanding demand for Sharia-compliant loans : results of a randomized experiment in Jordan (English)
See More +
MAR 01, 2016 106037 Brief
Understanding how consumer risks in digital social payments can erode their financial inclusion potential (English)
See More +
MAR 01, 2016 106038 Brief
Digitally financed energy : how off-grid solar providers leverage digital payments and drive financial inclusion (English)
See More +
MAR 01, 2016 106034 Brief
The proliferation of digital credit deployments (English)
See More +
MAR 01, 2016 106035 Brief
Current trends in international funding for financial inclusion (English)
See More +
DEC 01, 2015 103209 Brief
Recourse in digital financial services : opportunities for innovation (English)
See More +
DEC 01, 2015 106036 Brief
Inclusive finance and shadow banking : worlds apart or worlds converging? : Inclusión financiera y sistema bancario paralelo : ¿dos mundos distintos o convergentes? (Spanish)
See More +
SEP 01, 2015 103208 Brief Russian, French, English
Inclusive finance and shadow banking : worlds apart or worlds converging? (English)
See More +
SEP 01, 2015 103208 Brief Spanish, Russian, French
Enabling customer empowerment : choice, use, and voice : Favoriser l’autonomisation des clients : choix,utilisation et voix (French)
See More +
MAR 01, 2015 96285 Brief
Spotlight on international funders’ : commitments to financial inclusion : Las luces en los proveedores de fondos internacionales : compromisos para la inclusión financiera (Spanish)
See More +
MAR 01, 2015 96286 Brief
Promoting competition in mobile payments : the role of USSD (English)
See More +
FEB 01, 2015 95201 Brief Spanish, French
From cash to digital transfers in India : the story so far : De las transferencias en efectivo a las transferencias digitales en la India : la situación hasta el momento (Spanish)
See More +
FEB 01, 2015 95211 Brief
Digital financial inclusion : implications for customers, regulators, supervisors, and standard-setting bodies (English)
See More +
FEB 01, 2015 95210 Brief
Promoting competition in mobile payments : the role of USSD : Promouvoir la competition dans les services de paiement par telephone mobile : le role de la technologie USSD (French)
See More +
FEB 01, 2015 95201 Brief Spanish, English
Promoting competition in mobile payments : the role of USSD : La importancia del USSD en la promocion de la competencia en los pagos por movil (Spanish)
See More +
FEB 01, 2015 95201 Brief French, English
Driving scale and density of agent networks in Peru : Promocion de la escala y la densidad de las redes de agentes en Peru (Spanish)
See More +
JAN 01, 2015 95200 Brief French