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Crowdfunding in China : the financial inclusion dimension (English)

When crowdfunding emerged in the United Kingdom around 2007, few can imagine that 10 years later China will be the largest crowdfunding market in the world. ... See More +

Brief 119207 JUL 01, 2017

Aveni,Tyler Jackson; Jenik,Ivo Disclosed

Crowdfunding in China : the financial inclusion dimension (Chinese)

When crowdfunding emerged in the United Kingdom around 2007, few can imagine that 10 years later China will be the largest crowdfunding market in the world. ... See More +

Brief 119207 JUL 01, 2017

Aveni,Tyler Jackson; Jenik,Ivo English Disclosed

The business case for customer centricity (English)

Customer centricity is, at its core, about understanding and meeting the needs of customers. From a business perspective, this means that generating greater value for customers is good for business because it increases product use, satisfaction, and loyalty while reducing costs. ... See More +

Brief 119206 APR 01, 2017

Stahl,Lisa Kristina; Magnoni,Barbara; Coetzee,Gerhardus Koch Disclosed

Fraud in mobile financial services : protecting consumers, providers, and the system (English)

The rapid growth of mobile financial services (MFS) is arguably the single most significant contributor to increased financial inclusion in emerging markets today. ... See More +

Brief 119208 APR 01, 2017

Buku,Mercy Wangari; Mazer,Rafe Disclosed

Taking stock : recent trends in international funding for financial inclusion (English)

This brief highlights findings from CGAP’s annual cross-border funder survey. The 2016 survey reports funding commitments from the largest international funders of financial inclusion, as of 31 December 2015. ... See More +

Brief 119213 DEC 01, 2016

Soursourian,Matthew Jacob Klein; Dashi, Edlira; Dokle, Eda Disclosed

Taking stock : recent trends in international funding for financial inclusion (French)

This brief highlights findings from CGAP’s annual cross-border funder survey. The 2016 survey reports funding commitments from the largest international funders of financial inclusion, as of 31 December 2015. ... See More +

Brief 119213 DEC 01, 2016

Soursourian,Matthew Jacob Klein; Dashi, Edlira; Dokle, Eda Disclosed

Taking stock : recent trends in international funding for financial inclusion (Spanish)

This brief highlights findings from CGAP’s annual cross-border funder survey. The 2016 survey reports funding commitments from the largest international funders of financial inclusion, as of 31 December 2015. ... See More +

Brief 119213 DEC 01, 2016

Soursourian,Matthew Jacob Klein; Dashi, Edlira; Dokle, Eda Disclosed

Customer centricity and financial inclusion : lessons from other industries (English)

Many financial service providers struggle with high levels of account dormancy and customer dropouts, limited service usage, and loss of their best clients to other providers. ... See More +

Brief 110635 OCT 01, 2016

Burritt,Kiendel Suzanne; Coetzee,Gerhardus Koch Disclosed

Deposit insurance and digital financial inclusion (English)

Policy makers worldwide are increasingly appreciating the expanding role that digital financial services play in reaching financially excluded and underserved customers. ... See More +

Brief 110632 OCT 01, 2016

Izaguirre Araujo,Juan Carlos; Lyman,Timothy; Mcguire,Claire Louise; Grace, Dave Disclosed

The proliferation of digital credit deployments : La multiplication des services de crédit numérique (French)

This brief provides an introduction to the fast-evolving landscape of digital credit and illustrates common features of this new digital finance offering. ... See More +

Brief 106035 MAR 01, 2016

Hwang,Byoung Hwa; Tellez Merchan,Camilo Andres Disclosed

The proliferation of digital credit deployments : La proliferación de los servicios de crédito digital (Spanish)

This brief provides an introduction to the fast-evolving landscape of digital credit and illustrates common features of this new digital finance offering. ... See More +

Brief 106035 MAR 01, 2016

Hwang,Byoung Hwa; Tellez Merchan,Camilo Andres French, English Disclosed

Understanding demand for Sharia-compliant loans : results of a randomized experiment in Jordan (English)

The evidence on demand for sharia-compliant financial services is mixed. On the one hand, IFC-funded studies showed relatively high demand, while results from Findex showed that financial exclusion due to religious reasons was minimal (Demirguc-Kunt, Klapper, and Randall 2013). ... See More +

Brief 106037 MAR 01, 2016

El-Zoghbi,Mayada; Karlan,Dean S.; Osman,Adams; Shammout,Nour Musallam Disclosed

Understanding how consumer risks in digital social payments can erode their financial inclusion potential (English)

Digital Social Payments (DSPs) offer a variety of potential benefits over traditional cash, voucher, or in-kind methods. Proponents most often cite increased efficiency, reduced leakage, and faster, more convenient and more secure payments to recipients. ... See More +

Brief 106038 MAR 01, 2016

Zimmerman,Jamie Melissa; Baur,Silvia Brigitte Disclosed

Digitally financed energy : how off-grid solar providers leverage digital payments and drive financial inclusion (English)

The expansion of digital finance systems in the developing world has altered this financial context and enabled new business models that rely on small, regular payments. ... See More +

Brief 106034 MAR 01, 2016

Waldron,Daniel Peter; Faz De Los Santos,Pedro Xavier Disclosed

The proliferation of digital credit deployments (English)

This brief provides an introduction to the fast-evolving landscape of digital credit and illustrates common features of this new digital finance offering. ... See More +

Brief 106035 MAR 01, 2016

Hwang,Byoung Hwa; Tellez Merchan,Camilo Andres Disclosed

Current trends in international funding for financial inclusion (English)

The 2015 cross-border funder survey reports commitments from the largest international funders of financial inclusion, as of 31 December 2014. Consultative group to assist the poor (CGAP) has conducted the survey annually since 2008 and in partnership with MIX since 2012. ... See More +

Brief 103209 DEC 01, 2015

Soursourian,Matthew Jacob Klein; Dashi, Edlira; Dokle, Eda Disclosed

Recourse in digital financial services : opportunities for innovation (English)

This actual case highlights the importance of an efficient customer recourse system. Recourse systems can help consumers overcome the challenges related to product adoption and continued use by helping resolve initial problems or challenges quickly, which can build trust in providers and their products, and increase uptake and customer retention. ... See More +

Brief 106036 DEC 01, 2015

Mazer, Rafe; Garg,Nitin Disclosed

Inclusive finance and shadow banking : worlds apart or worlds converging? : Inclusión financiera y sistema bancario paralelo : ¿dos mundos distintos o convergentes? (Spanish)

The term shadow banking came into widespread usage with the onset of the global financial crisis to refer to a broad array of entities and activities operating outside the regular banking system that were being used to perform bank-like functions. ... See More +

Brief 103208 SEP 01, 2015

Lyman,Timothy; Shrader,Leesa Wilson; Tomilova,Olga Russian, French, English Disclosed

Inclusive finance and shadow banking : worlds apart or worlds converging? (English)

The term shadow banking came into widespread usage with the onset of the global financial crisis to refer to a broad array of entities and activities operating outside the regular banking system that were being used to perform bank-like functions. ... See More +

Brief 103208 SEP 01, 2015

Lyman,Timothy; Shrader,Leesa Wilson; Tomilova,Olga Spanish, Russian, French Disclosed

Enabling customer empowerment : choice, use, and voice : Favoriser l’autonomisation des clients : choix,utilisation et voix (French)

The use of digital channels is changing the way financial services can be delivered to poor people. Growing mobile phone usage and the development of agent networks enable customer access too timely, low-cost digital financial services (DFS) (World Bank 2014). ... See More +

Brief 96285 MAR 01, 2015

Koning,Antonique M.; Cohen,Monique Disclosed

Title Document Date Report No. Document Type Also available in
Crowdfunding in China : the financial inclusion dimension (English)
See More +
JUL 01, 2017 119207 Brief
Crowdfunding in China : the financial inclusion dimension (Chinese)
See More +
JUL 01, 2017 119207 Brief English
The business case for customer centricity (English)
See More +
APR 01, 2017 119206 Brief
Fraud in mobile financial services : protecting consumers, providers, and the system (English)
See More +
APR 01, 2017 119208 Brief
Taking stock : recent trends in international funding for financial inclusion (English)
See More +
DEC 01, 2016 119213 Brief
Taking stock : recent trends in international funding for financial inclusion (French)
See More +
DEC 01, 2016 119213 Brief
Taking stock : recent trends in international funding for financial inclusion (Spanish)
See More +
DEC 01, 2016 119213 Brief
Customer centricity and financial inclusion : lessons from other industries (English)
See More +
OCT 01, 2016 110635 Brief
Deposit insurance and digital financial inclusion (English)
See More +
OCT 01, 2016 110632 Brief
The proliferation of digital credit deployments : La multiplication des services de crédit numérique (French)
See More +
MAR 01, 2016 106035 Brief
The proliferation of digital credit deployments : La proliferación de los servicios de crédito digital (Spanish)
See More +
MAR 01, 2016 106035 Brief French, English
Understanding demand for Sharia-compliant loans : results of a randomized experiment in Jordan (English)
See More +
MAR 01, 2016 106037 Brief
Understanding how consumer risks in digital social payments can erode their financial inclusion potential (English)
See More +
MAR 01, 2016 106038 Brief
Digitally financed energy : how off-grid solar providers leverage digital payments and drive financial inclusion (English)
See More +
MAR 01, 2016 106034 Brief
The proliferation of digital credit deployments (English)
See More +
MAR 01, 2016 106035 Brief
Current trends in international funding for financial inclusion (English)
See More +
DEC 01, 2015 103209 Brief
Recourse in digital financial services : opportunities for innovation (English)
See More +
DEC 01, 2015 106036 Brief
Inclusive finance and shadow banking : worlds apart or worlds converging? : Inclusión financiera y sistema bancario paralelo : ¿dos mundos distintos o convergentes? (Spanish)
See More +
SEP 01, 2015 103208 Brief Russian, French, English
Inclusive finance and shadow banking : worlds apart or worlds converging? (English)
See More +
SEP 01, 2015 103208 Brief Spanish, Russian, French
Enabling customer empowerment : choice, use, and voice : Favoriser l’autonomisation des clients : choix,utilisation et voix (French)
See More +
MAR 01, 2015 96285 Brief