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Afghanistan - Citizens’ Charter Afghanistan Project (CCAP) : resettlement plan : Resettlement policy framework (English)

The development objective of the Citizens’ Charter Afghanistan Project (CCAP) is to improve service delivery through strengthened Community Development Councils and Clusters. ... See More +

Resettlement Plan SFG2396 AUG 01, 2016

Aslan,Hamayon Disclosed

OECS Countries - E-government for Regional Integration Program Project (English)

Implementation Completion Report Review ICRR14946 JUN 28, 2016

Disclosed

Strengthening sector decision making through water and sanitation service delivery assessments in Pakistan : completion summary (English)

The objective of competition report strengthening sector decision making through water and sanitation service delivery assessments in Pakistan is to improve decision making of the provincial government clients towards improvedaccess and quality of water supply, sanitation, and hygiene services for all, including the poor, by identifying, recognizingand addressing service delivery bottlenecks and enable the poor to get improved and sustainable WASH services. ... See More +

Working Paper ACS18643 JUN 09, 2016

Sami,Mohammad Farha0ah Disclosed

Bulgaria - Country partnership framework FY17-22 : chair summary (English)

Board Summary 105840 MAY 19, 2016

Disclosed

Sierra Leone decentralized service delivery project 2 (DSDP 2) : activity summary report 1 - grievance redress mechanism (English)

This short note will illustrate the progress made to date in designing and establishing a grievance redress mechanism (GRM), one of the important social accountability and citizen engagement tools, for the Sierra Leone’s Decentralized Service Delivery Project 2. ... See More +

Brief 105837 MAY 19, 2016

Kumagai,Saki Disclosed

Does e-government improve government capacity ? evidence from tax administration and public procurement (English)

Using a cross-country data set on e-government systems, this paper analyzes whether e-filing of taxes and e-procurement adoption improves the capacity of governments to raise and spend resources through the lowering of tax compliance costs, improvement of public procurement competitiveness, and reduction of corruption. ... See More +

Policy Research Working Paper WPS7657 APR 28, 2016

Kochanova,Anna; Hasnain,Zahid; Larson,Bradley Robert Disclosed

India - Assam Citizen Centric Service Delivery Project : environmental management plan (English)

The development objective of the Assam Citizen Centric Service Delivery Project for India is to improve access in the delivery of select public services in Assam. ... See More +

Environmental Assessment SFG2074 APR 01, 2016

Chand,Vikram K. Disclosed

Digital government 2020 : prospects for Russia (English)

Governments around the world are facing a double challenge. Their citizens are expecting everhigher standards of service and want to be able to interact with the government online as easily as they do with banks and Internet commerce companies. ... See More +

Working Paper 105318 APR 01, 2016

Petrov,Oleg V.; Bunchuk,Mikhail; Stott,Andrew Charles; Hohlov,Yuri Disclosed

Kenya - Devolution Support Program Project : chair summary (English)

Board Summary 104074 MAR 15, 2016

Disclosed

Making politics work for development : harnessing transparency and citizen engagement (English)

Too often, government leaders fail to adopt and implement policies that they know are necessary for sustained economic development. They are encumbered by adverse political incentives, which prevent them from selecting good policies, and they run the risk of losing office should they try to do the right thing. ... See More +

Working Paper 106337 JAN 01, 2016

Khemani,Stuti; Dal Bó, Ernesto; Ferraz,Claudio; Finan,Frederico S.; Stephenson Johnson,Corinne Louise; Odugbemi,Adesinaola Michael; Thapa,Dikshya; Abrahams,Scott David Disclosed

Guinea Identification for Development (ID4D) : identification systems analysis (English)

Guinea’s ITC sector, the pilot project for the establishment of a national digital identification system must be more clearly defined; clarification is required regarding the status of the project signed at the end of March 2015, for the establishment of a civil registry and the production of National Identity Cards. ... See More +

Working Paper 107993 JAN 01, 2016

Disclosed

Sierra Leone - Youth Employment Support Project : INT redacted report (English)

This report provides the findings of an administrative inquiry by the World Bank Group Integrity Vice Presidency (INT) into allegations of misconduct in connection with the Youth Employment Support Project (the Project) in Sierra Leone. ... See More +

Board Report 103184 JAN 01, 2016

Disclosed

Walking the walk (English)

The World Bank’s 2016 World Development Report explores how digital technologies are impacting growth, jobs and public services. The internet and other digital technologies profoundly affect the lives of billions of people. ... See More +

World Development Report 102966 JAN 01, 2016

Welsum, Desirée van Disclosed

When does ICT-enabled citizen voice lead to government responsiveness? Digital dividends : background paper (English)

This paper reviews evidence on the use of 23 information and communication technology (ICT) platforms to project citizen voice to improve public service delivery. ... See More +

World Development Report 102967 JAN 01, 2016

Peixoto,Tiago Carneiro; Fox, Jonathan Disclosed

Leveraging surveys to strengthen local accountability and improve service delivery (English)

Recent work has highlighted the importance of understanding and actively engaging within the local context of governance and service delivery challenges to actually improve services to the poor. ... See More +

Brief 106250 JAN 01, 2016

Alaref,Jumana Jamal Subhi; Brixi,Hana Polackova; Johns,Kimberly D.; Recanatini,Francesca; O'Meally,Simon Carl Disclosed

Implementing a unique business identifier in government : guidance note for practitioners and nine country case studies (English)

In an increasingly online world, governments are realizing that previous silo approaches to implementing information technology (IT) systems have created barriers to the sharing of information among business regulators. ... See More +

Working Paper 103570 JAN 01, 2016

Davis, Mike; Brown, James Disclosed

One step forward, two steps backward? : Does e-government make governments in developing countries more transparent and accountable? (English)

Many countries are in the process of transitioning from primarily paper - based administrative systems to digital systems through the application of information and communication technology (ICTs) as part of e-Government initiatives. ... See More +

World Development Report 102962 JAN 01, 2016

Lemieux,Victoria Louise Disclosed

West Bank and Gaza - High level technical assessment on e-government (English)

The Palestinian Authority (PA) is in the early phase of its e‐government journey and aims to utilize ICT to deliver services to its citizens and businesses to improve social well‐being and facilitate economic development. ... See More +

Other Environmental Study 106200 JAN 01, 2016

Disclosed

Ghana - eGhana Project (English)

Implementation Completion Report Review ICRR14845 NOV 30, 2015

Disclosed

Croatia - Spending review pilot process and lessons learnt (English)

Croatia has recently piloted a spending review (SR) as a mechanism to identify options for budgetary savings that can be realized either by improving efficiency or by reducing ineffective or low-priority expenditures. ... See More +

Brief 101519 NOV 01, 2015

Madzarevic-Sujster,Sanja; Petrovic,Suzana; Thomas,Theo David Disclosed

Title Document Date Report No. Document Type Also available in
Afghanistan - Citizens’ Charter Afghanistan Project (CCAP) : resettlement plan : Resettlement policy framework (English)
See More +
AUG 01, 2016 SFG2396 Resettlement Plan
OECS Countries - E-government for Regional Integration Program Project (English)
See More +
JUN 28, 2016 ICRR14946 Implementation Completion Report Review
Strengthening sector decision making through water and sanitation service delivery assessments in Pakistan : completion summary (English)
See More +
JUN 09, 2016 ACS18643 Working Paper
Bulgaria - Country partnership framework FY17-22 : chair summary (English)
See More +
MAY 19, 2016 105840 Board Summary
Sierra Leone decentralized service delivery project 2 (DSDP 2) : activity summary report 1 - grievance redress mechanism (English)
See More +
MAY 19, 2016 105837 Brief
Does e-government improve government capacity ? evidence from tax administration and public procurement (English)
See More +
APR 28, 2016 WPS7657 Policy Research Working Paper
India - Assam Citizen Centric Service Delivery Project : environmental management plan (English)
See More +
APR 01, 2016 SFG2074 Environmental Assessment
Digital government 2020 : prospects for Russia (English)
See More +
APR 01, 2016 105318 Working Paper
Kenya - Devolution Support Program Project : chair summary (English)
See More +
MAR 15, 2016 104074 Board Summary
Making politics work for development : harnessing transparency and citizen engagement (English)
See More +
JAN 01, 2016 106337 Working Paper
Guinea Identification for Development (ID4D) : identification systems analysis (English)
See More +
JAN 01, 2016 107993 Working Paper
Sierra Leone - Youth Employment Support Project : INT redacted report (English)
See More +
JAN 01, 2016 103184 Board Report
Walking the walk (English)
See More +
JAN 01, 2016 102966 World Development Report
When does ICT-enabled citizen voice lead to government responsiveness? Digital dividends : background paper (English)
See More +
JAN 01, 2016 102967 World Development Report
Leveraging surveys to strengthen local accountability and improve service delivery (English)
See More +
JAN 01, 2016 106250 Brief
Implementing a unique business identifier in government : guidance note for practitioners and nine country case studies (English)
See More +
JAN 01, 2016 103570 Working Paper
One step forward, two steps backward? : Does e-government make governments in developing countries more transparent and accountable? (English)
See More +
JAN 01, 2016 102962 World Development Report
West Bank and Gaza - High level technical assessment on e-government (English)
See More +
JAN 01, 2016 106200 Other Environmental Study
Ghana - eGhana Project (English)
See More +
NOV 30, 2015 ICRR14845 Implementation Completion Report Review
Croatia - Spending review pilot process and lessons learnt (English)
See More +
NOV 01, 2015 101519 Brief