Public Disclosure Copy The World Bank Implementation Status & Results Report Citizen-Centric Judicial Modernization and Justice Service Delivery (P155759) Citizen-Centric Judicial Modernization and Justice Service Delivery (P155759) AFRICA | Tanzania | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2016 | Seq No: 2 | ARCHIVED on 20-Jul-2017 | ISR28844 | Implementing Agencies: United Republic of Tanzania, Judiciary of Tanzania Key Dates Key Project Dates Bank Approval Date:06-Apr-2016 Effectiveness Date:24-Aug-2016 Planned Mid Term Review Date:16-Dec-2019 Actual Mid-Term Review Date:-- Original Closing Date:30-Jun-2021 Revised Closing Date:30-Jun-2021 Project Development Objectives Project Development Objective (from Project Appraisal Document) The project development objective is to improve the efficiency and transparency of, and access to, selected citizen-centric justice services. Has the Project Development Objective been changed since Board Approval of the Project Objective? No PHRPDODEL Components Name Component 1: Governance, Organization and Systems Development:(Cost $18.00 M) Component 2: Skills Development, Inspection and Performance Management:(Cost $10.00 M) Component 3: Access to Justice and Public Trust:(Cost $37.00 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO  Moderately Satisfactory  Moderately Satisfactory Overall Implementation Progress (IP)  Moderately Satisfactory  Moderately Satisfactory Overall Risk Rating  Substantial  Substantial Implementation Status and Key Decisions 7/20/2017 Page 1 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Citizen-Centric Judicial Modernization and Justice Service Delivery (P155759) The Bank team is working closely with the new Chief Justice (Acting) and the Chief Court Administrator to advance project implementation. The procurement and FM teams have provided skills training to judiciary staff and assisted them in the completion of Bank norms and procedures. During the last months good progress has been achieved by the judiciary: Backlog reduction exercise has been initiated from the top of the judiciary to demonstrate commitment and leadership of the Judiciary. In the Court of Appeal (the highest court in Tanzania) a backlog of 540 cases was identified. In the last few months, 115 appeal cases were scheduled for hearing, of which 93 (80 percent) were mediated and resolved. At the high courts, inventory of backlog cases is being prepared so that the exercise can be commenced. Inventory of old cases is also being prepared to prepare for the automation of the court system. Justice-on-Wheels-Program (Mobile Courts) is underway to bring justice services closer to the people, especially in peri-urban and rural areas. The aim is to empower vulnerable groups (for example, women, youth, and small businesses) by providing quick and affordable justice services where they live and work. Mobile court organization and procedures have been drafted, and specialized vehicles are under procurement. The Judiciary of Tanzania delegation visited Guatemala to observe justice-on-wheel services and to familiarize its staff who will operate these services in Tanzania. The delegation found the South-South Learning very useful and productive. The judiciary is currently in the process of procuring specialized vehicles for the launch of justice-on-wheels program. Mobile phone SMS based Citizen Complaint System has been launched by the judiciary. See the attached announcement which is displayed on all court houses. Supervising judges receive about 20-30 feedback SMS’s per month. This citizen feedback system will eventually be part of the overall e-justice system which is under implementation. It will also be linked to the anti-corruption commission and other oversight entities-outside and inside the judiciary. Integrated justice centers are being commenced to bring justice services under one roof and to address the infrastructure gap (12 million people have no access to high level courts). Kibaha center was constructed at a record pace using the fast-track-modular construction method. It was inaugurated by the Prime Minister at project launch. Since then, Bagamoyo court has been completed and construction of Kigamboni, Kawe, Mkuranga is nearing completion. The fast track construction method being used by the judiciary has been recognized as innovative by the World Economic Forum recently. A media center of the judiciary has been constructed in the High Court of Dar es Salaam and IT and necessary furnishings are being arranged. Leadership, change management and skills training. In order to lay a strong foundation to promote new-work methods and facilitate implementation, about 40 judges, 100 court administrators, 80 court clerks and 30 legal assistants have been trained in the last three months. Courses and workshops have pertained to good practices in record keeping, supervision of staff, case management, e-justice tools, among others. Agreed next steps: The Judiciary will: (a) Advance the drafting of an e-court system concept document so that necessary procurement effort could be expedited by end December 2017; (b) Design and construct a training hall using fast-track technology in Dar es Salaam to offer video linked and insitu courses to judiciary officials by end December 2017; and (c) Hold consultations with justice sector stakeholders to prepare a plan for capacity support to prosecution/police/anti corruption area by end December 2017. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance  Moderate  Moderate  Moderate Macroeconomic  Substantial  Substantial  Substantial 7/20/2017 Page 2 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Citizen-Centric Judicial Modernization and Justice Service Delivery (P155759) Sector Strategies and Policies  Substantial  Substantial  Substantial Technical Design of Project or Program  Moderate  Moderate  Moderate Institutional Capacity for Implementation and Sustainability  Substantial  Substantial  Substantial Fiduciary  Substantial  Substantial  Substantial Environment and Social  Moderate  Moderate  Moderate Stakeholders  High  High  High Other  --  --  -- Overall  Substantial  Substantial  Substantial Results Project Development Objective Indicators PHINDPDOTBL  Citizen Engagement: (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Action taken for achieving and improving trend in citizen- centric justice service delivery Value Court User Survey 2015 -- Court User Survey 2015 in selected urban and rural areas for poorer and other segments of the society. Date 10-Nov-2015 -- 10-Nov-2015 30-Jun-2021 Comments Survey will be done as scheduled PHINDPDOTBL  Efficiency: (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 515.00 -- -- 350.00 Date 08-Feb-2016 -- -- 30-Jun-2021 7/20/2017 Page 3 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Citizen-Centric Judicial Modernization and Justice Service Delivery (P155759) Comments Work in progress PHINDPDOTBL  (i) Percentage reduction in the number of cases older than three years in the court system [Baseline: 5,000 in higher-level courts; EOP: 45 percent reduction] (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 -- -- 0.45 Date 08-Feb-2016 -- -- 30-Jun-2021 PHINDPDOTBL (ii) Average time it takes from the date of filing to the determination of a case, for (a) Commercial cases [Baseline: 515; EOP: 350]; (b) Family cases [Baseline: 1,650; EOP: 750]; ... (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 515.00 -- -- 350.00 Date 08-Feb-2016 -- -- 30-Jun-2021 PHINDPDOTBL  Transparency/Access: Court decsions published online in courts with requisite infrastructure [Baseline: Less than 1 percent; EOP: More than 10 percent] (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 -- -- 10.00 Date 08-Feb-2016 -- -- 30-Jun-2021 Comments Work in progress PHINDPDOTBL  Access: (i) Number of beneficiaries of mobile courts and ADR services in selected areas [Baseline: 0; EOP Target 1000 per year, number disaggregated by gender and or type of business and women entrepr (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target 7/20/2017 Page 4 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Citizen-Centric Judicial Modernization and Justice Service Delivery (P155759) Value 0.00 -- -- 4,000.00 Date 08-Feb-2016 -- -- 30-Jun-2021 Comments Work in progress. PHINDPDOTBL  Access: (ii) Percentage of citizens with closer access to high courts [Baseline: 53; EOP: 65 percent] (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 53.00 -- -- 65.00 Date 08-Feb-2016 -- -- 30-Jun-2021 Overall Comments Work in progress. Some project advances are described in the ISR section on implementation progress. For example, in the Court of Appeal a backlog of 540 cases was identified, and in the last few months 115 cases were scheduled for hearing, of which 93 (80 percent) were mediated and resolved. As regards training, 40 judges, 100 court administrators, 80 court clerks and 30 legal assistance have received training in the last few months. Design of training room at the Kisutu court is under progress. Fast-track construction method using Modadi Technology is underway for the training room and few model court locations. Intermediate Results Indicators PHINDIRITBL  E-complaints system established and put to operation (e.g., via Short Message Service (SMS), Whatup, etc.) (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value N -- -- Y Date 08-Feb-2016 -- -- 30-Jun-2021 Comments SMS based citizen complaint system has been launched by the judiciary on a trial basis. 7/20/2017 Page 5 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Citizen-Centric Judicial Modernization and Justice Service Delivery (P155759) Overall Comments Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed Disbursed P155759 IDA-57780 Effective USD 65.00 65.00 0.00 6.14 58.89 9% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P155759 IDA-57780 Effective 06-Apr-2016 28-Jun-2016 24-Aug-2016 30-Jun-2021 30-Jun-2021 Cumulative Disbursements Restructuring History 7/20/2017 Page 6 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Citizen-Centric Judicial Modernization and Justice Service Delivery (P155759) There has been no restructuring to date. Related Project(s) There are no related projects. 7/20/2017 Page 7 of 7 Public Disclosure Copy