Public Disclosure Copy The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) LATIN AMERICA AND CARIBBEAN | Uruguay | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2018 | Seq No: 2 | ARCHIVED on 17-May-2018 | ISR32397 | Implementing Agencies: Oriental Republic of Uruguay, Ministry of Economy and Finance Key Dates Key Project Dates Bank Approval Date:03-Aug-2017 Effectiveness Date:28-Dec-2017 Planned Mid Term Review Date:31-Jan-2020 Actual Mid-Term Review Date:-- Original Closing Date:31-Dec-2021 Revised Closing Date:31-Dec-2021 Project Development Objectives Project Development Objective (from Project Appraisal Document) To improve the quality of selected e-government services for citizens, businesses and the Borrower's public entities, and facilitate their access. Has the Project Development Objective been changed since Board Approval of the Project Objective? No PHRPDODEL Components Name Component 1. Improving the Delivery of e-Government Services to Citizens:(Cost $3.99 M) Component 2. Improving the Delivery of e-Government Services to Businesses:(Cost $3.35 M) Component 3. Improving the Delivery of e-Government Services to Government Entities:(Cost $2.08 M) Component 4. Strategic Diagnostics, Activities and Knowledge Sharing, and Project Coordination:(Cost $1.55 M) Preparation Advance (P484):(Cost $1.03 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO  Satisfactory  Satisfactory Overall Implementation Progress (IP)  Satisfactory  Satisfactory Overall Risk Rating  Moderate  Moderate 5/17/2018 Page 1 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) Implementation Status and Key Decisions Implementation is proceeding as planned. The Project was approved by the World Bank's Board of Executive Directors on August 3, 2017, signed by the Government in November, and declared effective on December 28, 2017. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance  Low  Low  Low Macroeconomic  Low  Low  Low Sector Strategies and Policies  Low  Low  Low Technical Design of Project or Program  Moderate  Moderate  Moderate Institutional Capacity for Implementation and Sustainability  Moderate  Moderate  Moderate Fiduciary  Low  Low  Low Environment and Social  Low  Low  Low Stakeholders  Moderate  Moderate  Moderate Other  --  --  -- Overall  Moderate  Moderate  Moderate Results Project Development Objective Indicators PHINDPDOTBL  Improved delivery of distance learning materials to targeted schools (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 300.00 Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 PHINDPDOTBL  Reduced processing time of foreign trade related administrative requirements by VUCE (Hours, Custom) Baseline Actual (Previous) Actual (Current) End Target 5/17/2018 Page 2 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) Value 50.40 50.40 50.40 33.00 Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 PHINDPDOTBL  Increased accessibility to online administrative processes, as measured by the number of citizens' administrative processes attended to by the Mobile Citizens Access Point (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 15,000.00 Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 PHINDPDOTBL  Increased number of government executing units managing electronic invoices received from their providers (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 243.00 Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 Overall Comments The Project was declared effective on December 28, 2017, and activities are initiating as planned. .Indicator information will be updated in case results are available following an implementation support mission planned for the end of May 2018 Intermediate Results Indicators PHINDIRITBL  1.1.1. Increase in users perfoming research online before carrying out an administrative process (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 27.00 27.00 27.00 50.00 Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 5/17/2018 Page 3 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) PHINDIRITBL  1.1.2. Entities using the Government data analysis platform to improve management (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 6.00 Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 PHINDIRITBL 1.1.3. Number of entities which have implemented at least one of the components of the e-Participation solution (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 6.00 Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 PHINDIRITBL  1.2 1. Increase in productivity of customer service provided by CEIBAL (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 60 UY pesos 60 UY pesos 60 UY pesos 37 UY pesos Date 20-Jan-2017 26-Oct-2017 26-Oct-2017 31-Dec-2021 PHINDIRITBL  1.2.2. User satisfaction with customer service (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value Pending Pending Pending 80% Date 20-Jan-2017 26-Oct-2017 26-Oct-2017 31-Dec-2021 5/17/2018 Page 4 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) PHINDIRITBL  2.1.1. Improved perception of the value added by VUCE (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 89.00 89.00 89.00 96.00 Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 PHINDIRITBL 2.1.2. Increase in the percentage of administrative processes integrated into VUCE’s single window platform (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 36.00 36.00 36.00 90.00 Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 PHINDIRITBL  2.2.1. Percentage of taxpayers incorporated into the CFE and issuing e-invoices, as a percent of the total population of taxpayers to be incorporated into the CFE (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target TBD during Value 50 percent 50 percent 50 percent implementation Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 PHINDIRITBL  2.3.1. Number of interactions facilitated through Portal Trama (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No platform No platform No platform 70% increase Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 5/17/2018 Page 5 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) PHINDIRITBL  2.3.2. Increased number of registered users using Portal Timbó (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 40,450.00 40,450.00 40,450.00 47,782.00 Date 30-Dec-2016 26-Oct-2017 26-Oct-2017 31-Dec-2021 Overall Comments The Project was declared effective on December 28, 2017, and activities are initiating as planned. Indicator information will be updated if results are available following an implementation support mission planned for the end of May 2018. Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed Disbursed P161989 IBRD-87780 Effective USD 12.00 12.00 0.00 0.72 11.28 6% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P161989 IBRD-87780 Effective 03-Aug-2017 07-Nov-2017 28-Dec-2017 31-Dec-2021 31-Dec-2021 Cumulative Disbursements 5/17/2018 Page 6 of 7 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 5/17/2018 Page 7 of 7 Public Disclosure Copy