96113 Ghana The World Bank Group Country Opinion Survey FY14 Report of Findings August 2014 The World Bank Group Ghana Country Opinion Survey 2014 Acknowledgements The Ghana Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jessica Cameron, Svetlana Markova, and Jing Guo. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Ghana country team and the local fielding agency Alayie Consult and Investments. In particular, PORG is grateful to Kafu Kofi Tsikata (Senior Communications Officer) and Kennedy Fosu (Communications Officer) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Ghana Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Ghana .....................................................12 V. Overall Attitudes toward the World Bank Group .......................17 VI. Sectors: Importance and Effectiveness ......................................26 VII. How the World Bank Group Operates .......................................33 VIII. World Bank Group Knowledge and Instruments .......................39 IX. The Future Role of the World Bank Group in Ghana .................46 X. Communication and Openness..................................................51 XI. Appendices ................................................................................59 2 The World Bank Group Ghana Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Ghana perceive the World Bank Group;  Obtain systematic feedback from stakeholders in Ghana regarding:  Their views regarding the general environment in Ghana;  Their overall attitudes toward the World Bank Group in Ghana;  Overall impressions of the World Bank Group’s effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Ghana; and  Perceptions of the World Bank Group’s future role in Ghana.  Use data to help inform Ghana country team’s strategy. II. Methodology From March to April 2014, 1,000 stakeholders of the World Bank Group in Ghana were invited to provide their opinions on the WBG’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch. A total of 830 stakeholders participated in the survey (83% response rate). Respondents completed questionnaires with a representative from the fielding agency. Respondents were asked about: general issues facing Ghana; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Ghana; and the WBG’s communication and information sharing in Ghana. In addition, every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the WBG’s annual Corporate Scorecard. These questions are identified throughout the survey report. In addition, when possible, responses from respondents completing this year’s country survey were compared to responses from the 685 respondents (86% response rate) who completed the country survey in FY ’11. Notations and/or charts are included when these comparisons were possible. Comparisons to the 306 respondents (22% response rate) who completed the country survey in FY ’06 are presented in the Appendix (see page 139). To reduce sampling bias in these year comparisons, the respondent base from each fiscal year is weighted to be comparable across surveys. The geographic location distribution across years is also presented in the Appendix (see page 139). 3 The World Bank Group Ghana Country Opinion Survey 2014 II. Methodology (continued) A. General Issues Facing Ghana: Respondents were asked to indicate whether Ghana is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty, which areas would contribute most to generating economic growth, and what would achieve “shared prosperity�. B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, its effectiveness in Ghana, WBG staff preparedness, the effectiveness of its activities, to what extent it should provide capacity building support to certain groups, the importance and effectiveness of the WBG’s current capacity building work, their agreement with various statements regarding the WBG’s work, and the extent to which it is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the WBG to focus its resources, the WBG’s greatest values and greatest weaknesses, its most effective instruments, with which stakeholder groups the WBG should collaborate more, if the WBG should have more or less of a local presence in Ghana, and to what they attributed slowed or failed reform efforts. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Ghana, the extent to which the WBG meets Ghana’s needs for knowledge services and financial instruments, the extent to which the WBG measures and corrects its work in real time, and the importance of the WBG’s involvement and the WBG’s level of effectiveness across thirty-one development areas. Respondents were also asked to indicate if WBG decisions regarding its Ghana program were made primarily in country or at Headquarters. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG knowledge work and to rate the quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate the extent to which various aspects of the WBG’s technical assistance/advisory work contribute to solving Ghana’s development challenges and their agreement with a series of statements regarding working with the WBG. Respondents were asked to indicate if the WBG operates with too much risk. F. The Future Role of the World Bank Group in Ghana: Respondents were asked to indicate what the WBG should do to make itself of greater value in Ghana and which of its services the WBG should offer more of in Ghana. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, their Internet access, and their usage and evaluation of the WBG’s websites. Respondents were asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the World Bank Group as a result of the WBG’s Open Data policy. Respondents were also asked to evaluate the WBG’s information accessibility and responsiveness to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they currently collaborate with the WBG, with which WBG agencies they work, their exposure to the WBG in Ghana, and their geographic location. Respondents were also asked if their projects involved both the World Bank and the IFC, and if so, to indicate their view of the two institutions working together. 4 The World Bank Group Ghana Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, the few respondents from the office of Minister were combined with the respondents from the office of the President, the few consultants on WBG-supported projects were combined with respondents from PMUs, respondents from multilateral agencies were combined with those from bilateral agencies, respondents from the financial sector/private banks were combined with those from the private sector, respondents from CBOs and private foundations were combined with those from NGOs, and the few respondents from the office of a Parliamentarian, faith-based groups, and the judiciary were included in the “Other� category. 5 The World Bank Group Ghana Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization  Key comparisons across respondents’ specializations can be found in the Appendix (see page 144). 6 The World Bank Group Ghana Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  A plurality of respondents were from the Northern Sector. Only significant geographic location differences in ratings of indicator questions will be discussed in the body of this report. All geographic locations comparisons can be found in the Appendix (see page 105). 7 The World Bank Group Ghana Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with the World Bank Group  Differences in responding, based on collaboration with the World Bank Group in Ghana, can be found in the Appendix (see page 122). 8 The World Bank Group Ghana Country Opinion Survey 2014 III. Demographics of the Sample (continued) The World Bank and IFC 9 The World Bank Group Ghana Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to the World Bank Group  Differences in responses to the indicator questions, based on exposure to the World Bank Group in Ghana, can be found in the Appendix (see page 164). Please note that where these two factors appear to have a significant relationship with overall views of the WBG, it is highlighted in yellow in that table. 10 The World Bank Group Ghana Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents in this year’s country survey had significantly lower levels of familiarity with the World Bank Group in Ghana compared to respondents from the FY ’11 country survey (6.3).  Respondents from independent government institutions and consultants on WBG- supported projects/PMUs had the highest levels of familiarity with the World Bank Group in Ghana whereas respondents from the media had the lowest levels of familiarity, but this did not reach statistical significance.  Respondents’ ratings of familiarity with the World Bank Group were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Ghana, and significantly, moderately correlated with their perceptions of the WBG’s work achieving development results and the WBG’s relevance to development in Ghana. 11 The World Bank Group Ghana Country Opinion Survey 2014 IV. General Issues Facing Ghana Ghana Heading in the Right Direction  Respondents who collaborated with the WBG in Ghana were significantly more likely to indicate that Ghana is headed in the right direction compared to respondents who do not collaborate with the WBG. 12 The World Bank Group Ghana Country Opinion Survey 2014 IV. General Issues Facing Ghana (continued) Development Priority  Respondents from the FY ’11 country survey indicated that youth unemployment (24%), economic growth (18%), and increasing access to education (16%) were the most important development priorities for Ghana.  Respondents from the media were significantly more likely to indicate transport and respondents from the office of the President/Minister were significantly more likely to indicate economic growth as one of the most important development priorities facing Ghana compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate health, education, and food security compared to respondents who do not collaborate with the WBG who were significantly more likely to indicate transport, public sector governance/reform, gender equity, poverty reduction, and natural resource management as some of the most important development priorities facing Ghana. 13 The World Bank Group Ghana Country Opinion Survey 2014 IV. General Issues Facing Ghana (continued) Factors Contributing to Poverty Reduction  Respondents from the FY ’11 country survey indicated that agriculture development (49%) and education (31%) would contribute most to poverty reduction in Ghana.  Respondents who collaborate with the WBG were significantly more likely to indicate economic growth, energy, and agriculture development compared to respondents who do not collaborate with the WBG who were significantly more likely to indicate rural development, anti-corruption, and health as factors contributing to reducing poverty. 14 The World Bank Group Ghana Country Opinion Survey 2014 IV. General Issues Facing Ghana (continued) Factors Contributing to Economic Growth  Respondents from the FY ’11 country survey indicated that increasing agricultural productivity (50%) would contribute most to generating faster economic growth.  Respondents from bilateral/multilateral agencies and trade unions were significantly more likely to indicate food security as a factor contributing to economic growth compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate food security compared to respondents who do not collaborate with the WBG who were significantly more likely to indicate regulatory framework as a factor contributing to economic growth. 15 The World Bank Group Ghana Country Opinion Survey 2014 IV. General Issues Facing Ghana (continued) Achieving “Shared Prosperity�  Respondents who collaborate with the WBG were significantly more likely to indicate better employment opportunities for women compared to respondents who do not collaborate with the WBG who were significantly more likely to indicate better employment opportunities for young people, greater access to health and nutrition for citizens, and better opportunity for the poor who live in rural areas as ways to achieve “shared prosperity� in Ghana. 16 The World Bank Group Ghana Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. Focusing World Bank Group Resources  Respondents in the FY ’11 country survey indicated that it would be most productive for the Bank to focus most of its resources on youth unemployment (29%), economic growth (26%), and increasing access to education (23%).  Respondents from trade unions were significantly more likely to indicate social protection, respondents from bilateral/multilateral agencies were significantly more likely to indicate food security, and respondents from independent government institutions were significantly more likely to indicate domestic private sector development as areas in which the WBG should focus its resources compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate health compared to respondents who do not collaborate with the WBG who were significantly more likely to indicate public sector governance/reform, poverty reduction, rural development, and natural resource management as areas in which the WBG should focus its resources. 17 The World Bank Group Ghana Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents from this year’s country survey gave significantly lower ratings for the WBG’s effectiveness in Ghana compared to respondents from the FY ‘11 country survey (6.7).  Respondents from the Northern Sector gave significantly higher ratings for the WBG’s effectiveness in Ghana compared to respondents from other geographic locations. Respondents from the Northern Sector also gave the highest ratings for the extent to which the WBG’s work achieves development results in Ghana whereas respondents from the Southern and Eastern Sectors gave significantly lower ratings.  Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s effectiveness in Ghana and for the extent to which the WBG’s work achieves development results in Ghana compared to respondents who do not collaborate with the WBG.  Respondents across all stakeholder groups gave statistically similar ratings for the extent to which the WBG’s work achieves development results in Ghana and for the WBG’s effectiveness in Ghana. 18 The World Bank Group Ghana Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Respondents from the Northern Sector gave significantly higher ratings for the extent to which the WBG’s staff is well prepared to help Ghana solve its most complicated development challenges compared to respondents from other geographic locations.  Respondents who collaborate with the WBG gave significantly higher ratings for the extent to which the WBG’s staff is well prepared to help Ghana solve its most complicated development challenges compared to respondents who do not collaborate with the WBG.  Respondents across all stakeholder groups gave statistically similar ratings for the extent to which the World Bank Group’s staff is well prepared to help Ghana solve its most complicated development challenges. 19 The World Bank Group Ghana Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank (continued) Overall Ratings for Indicator Questions  Respondents from independent government institutions gave the highest ratings across all of the country survey indicator questions whereas respondents from the office of the President/Minister gave significantly lower ratings. Responses for individual indicator questions by stakeholder groups can be found in the Appendix (see page 165). 20 The World Bank Group Ghana Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Greatest Value  Respondents from the FY ’11 country survey indicated that the WBG’s technical advice (44%), policy and economic advice (34%), and financial resources (27%) were its greatest values to Ghana.  Respondents from the office of the President/Minister, bilateral/multilateral agencies, and trade unions were significantly more likely to indicate that capacity development was the greatest value of the WBG compared to respondents from other stakeholder groups. 21 The World Bank Group Ghana Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Effectiveness  Respondents from independent government institutions gave the highest ratings for the effectiveness of the WBG’s policy advice/studies/analyses whereas respondents from bilateral/multilateral agencies gave significantly lower ratings. Employees of ministries and respondents from independent government institutions gave the highest ratings for the effectiveness of the WBG’s financial resources whereas respondents from trade unions gave significantly lower ratings. Respondents from independent government institutions gave the highest ratings for the effectiveness of the WBG’s technical assistance whereas respondents from the office of the President/Minister and academia gave significantly lower ratings. Respondents from other organizations gave the highest ratings for the effectiveness of the WBG’s mobilizing third party financial resources whereas respondents from trade unions gave significantly lower ratings. Employees of ministries and consultants on WBG-supported projects/PMUs gave the highest ratings for the effectiveness of the WBG’s donor coordination whereas respondents from the office of the President/Minister gave significantly lower ratings.  Respondents who collaborate with the WBG gave significantly higher ratings for the effectiveness of the WBG’s convening/facilitating, data, policy advice/studies/analyses, financial resources, technical assistance, mobilizing third party financial resources, and donor coordination compared to respondents who do not collaborate with the WBG. 22 The World Bank Group Ghana Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Capacity Building  Respondents from independent government institutions gave the highest ratings for the WBG’s effectiveness at project implementation whereas respondents from the media gave significantly lower ratings. Respondents from independent government institutions and employees of ministries gave the highest ratings for the WBG’s effectiveness at citizen engagement whereas respondents from the media gave significantly lower ratings. Respondents from independent government institutions gave the highest ratings for the WBG’s effectiveness at policy design whereas respondents from the office of the President/Minister and bilateral/multilateral agencies gave significantly lower ratings.  Respondents from independent government institutions gave the highest ratings for the importance of the WBG being involved in project implementation whereas respondents from bilateral/multilateral agencies gave significantly lower ratings. Respondents from independent government institutions, employees of ministries, and consultants on WBG- supported projects/PMUs gave the highest ratings for the importance of the WBG being involved in citizen engagement whereas respondents from bilateral/multilateral agencies gave significantly lower ratings. Employees of ministries and respondents from independent government institutions and other organizations gave the highest ratings for the importance of the WBG being involved in policy design whereas respondents from the office of the President/Minister and trade unions gave significantly lower ratings.  Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s effectiveness at project implementation, policy design, and citizen engagement compared to respondents who do not collaborate with the WBG. 23 The World Bank Group Ghana Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents in the FY ’11 survey indicated that the WBG’s greatest weaknesses were imposing technocratic solutions without regard to political realities (32%) and being too bureaucratic in its operational policies and procedures (31%).  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG’s greatest weaknessess are that its staff is too inaccessible, the credibility of its knowledge/data, and not being willing to honestly criticize policies and reform efforts in the country compared to respondents who do not collaborate with the WBG who were significantly more likely to indicate that its greatest weakness is not enough public disclosure of its work. 24 The World Bank Group Ghana Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts  Respondents in the FY ’11 survey indicated that they attributed failed or slow reform efforts to political pressures and obstacles (41%).  Respondents from the office of the President/Minister were significantly more likely to indicate that they attributed failed or slow reform efforts to poor donor coordination and the WBG working too slowly; respondents from the office of the President/Minister, the media, and academia were significantly less likely to indicate that they attributed failed or slow reform efforts to a lack of/inadequate levels of capacity in Government; and respondents from the office of the President/Minister, bilateral/multilateral agencies, and trade unions were significantly less likely to indicate that they attributed failed or slow reform efforts to reforms not being well thought out in light of Ghana’s challenges compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that they attribute failed or slow reform efforts to a lack of/inadequate levels of capacity in Government compared to respondents who do not collaborate with the WBG who were significantly more likely to indicate reforms not being well thought out in light of Ghana’s challenges. 25 The World Bank Group Ghana Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness Importance of Specific Areas 26 The World Bank Group Ghana Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Importance of Specific Areas (continued)  There were statistically significant stakeholder group differences among all but six of these thirty-one areas of development. For the most part, respondents from independent government institutions and trade unions tended to give the highest ratings of importance across these areas whereas respondents from bilateral/multilateral agencies and the office of the President/Minister tended to give significantly lower ratings of importance. Those areas that did not have significant stakeholder group differences were:  “Crime and violence�;  “Law and justice�;  “Regulatory framework�;  “Gender equity�;  “Foreign direct investment�;  “Public sector governance/reform�; and  “Climate change�.  Respondents who do not collaborate with the WBG gave significantly higher ratings of importance for “Poverty reduction� compared to respondents who collaborate with the WBG. 27 The World Bank Group Ghana Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Importance of Specific Areas (continued)  Respondents in this year’s country survey gave significantly lower ratings of importance across all areas that could be compared to respondents from the FY ’11 country survey. 28 The World Bank Group Ghana Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas 29 The World Bank Group Ghana Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas (continued)  Please note the complete breakdown of respondents’ effectiveness ratings for the WBG’s work in these development areas can be found in the Appendix. In addition to the aggregate mean ratings for each area, respondents who indicated that they “Don’t Know� are reported in Appendix A (see page 62), suggesting that primarily informed stakeholders responded to these questions. A complete breakdown by stakeholder groups can be found in Appendix B (see page 80), by geographic locations in Appendix C (see page 105), by WBG-collaborators in Appendix D (see page 122), and by respondents’ specializations/sectors in Appendix F (see page 144).  There were statistically significant stakeholder group differences among just four of these thirty-one areas of development. Those areas with statistically similar stakeholder group ratings were:  Employees of ministries gave the highest ratings for the WBG’s effectiveness at “Communicable/non-communicable diseases� whereas respondents from the office of the President/Minister gave significantly lower effectiveness ratings;  Employees of ministries and respondents from local government gave the highest ratings for the WBG’s effectiveness at “Water and sanitation� whereas respondents from the office of the President/Minister gave significantly lower effectiveness ratings;  Employees of ministries and respondents from local government gave the highest ratings for the WBG’s effectiveness at “Health� whereas respondents from trade unions gave significantly lower effectiveness ratings; and  Employees of ministries and respondents from the office of the President/Minister, local government, and bilateral/multilateral agencies gave the highest ratings for the WBG’s effectiveness at “Climate change� whereas consultants on WBG-supported projects/PMUs and respondents from the media gave significantly lower effectiveness ratings.  Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s effectiveness across all but four of these thirty-one areas of development areas compared to respondents who do not collaborate with the WBG. Those areas that did not have significant differences were:  “Anti-corruption�;  “Transport�;  “Law and justice�; and  “Financial markets�. 30 The World Bank Group Ghana Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas (continued)  Respondents in this year’s country survey gave higher ratings for the WBG’s effectiveness across most areas that could be compared to respondents from the FY ’11 country survey. Those differences that reached statistical significance are noted in the graph. 31 The World Bank Group Ghana Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Ghana, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the WBG’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Ghana. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at health; and  The WBG’s effectiveness at communicable/non-communicable diseases.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Ghana, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at communicable/non-communicable diseases;  The WBG’s effectiveness at health; and  The WBG’s effectiveness at economic growth. 32 The World Bank Group Ghana Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Ghana  Respondents in this year’s country survey had significantly lower levels of agreement that the WBG is aligned with their development priorities for Ghana compared to respondents from the FY ’11 country survey (6.1).  Respondents from independent government institutions had the highest levels of agreement that the WBG plays a relevant role in development in Ghana whereas respondents from the office of the President/Minister had significantly lower levels of agreement. Consultants on WBG-supported projects/PMUs and respondents from independent government institutions and trade unions had the highest levels of agreement that the WBG supports realistic programs and strategies for Ghana whereas respondents from the office of the President/Minister had significantly lower levels of agreement.  Respondents from the Northern Sector gave significantly higher ratings for all three of these aspects of the WBG’s work in Ghana compared to respondents from other geographic locations.  Respondents who collaborate with the WBG gave significantly higher ratings for all three of these aspects of the WBG’s work in Ghana compared to respondents who do not collaborate with the WBG. 33 The World Bank Group Ghana Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly higher levels of agreement that working with the WBG increases institutional capacity and that the WBG treats clients and stakeholders with respect, but significantly lower levels of agreement that the WBG’s conditions on its lending are reasonable compared to respondents from the FY ’11 survey (5.7, 6.0, and 5.6, respectively).  There were significant stakeholder group differnces in their levels of agreement regarding all but two of these aspects of how the WBG operates in Ghana. For the most part, respondents from trade unions and independent government institutions tended to have the highest levels of agreement whereas respondents from the office of the President/Minister and bilateral/ multilateral agencies tended to have significantly lower levels of agreement. Those areas that did not have significant stakeholder group differences were working with the WBG increases institutional capacity and the WBG ensures consistency through staff changes.  Respondents from the Northern Sector gave significantly higher ratings for all of these aspects of how the WBG in Ghana operates compared to respondents from other locations.  Respondents who collaborate with the WBG had significantly higher levels of agreement across all of these aspects of how the WBG operates in Ghana compared to respondents who do not collaborate with the WBG. 34 The World Bank Group Ghana Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  Respondents from this year’s country survey gave significantly higher ratings for the WBG’s “Straightforwardness and honesty� compared to respondents from the FY ’11 country survey (5.9).  There were statistically significant stakeholder group differences among all but one of these aspects of the WBG being an effective development partner (only “The speed in which it gets things accomplished on the ground� had statistically similar ratings). For the most part, respondents from independent government institutions and employees of ministries tended to have the highest ratings across these aspects whereas respondents from the office of the President/Minister, the media, and other organizations tended to have significantly lower ratings.  There were significant location differences among all of these aspects as well. For the most part, respondents from the Northern Sector gave significantly higher ratings than respondents from other locations. 35 The World Bank Group Ghana Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Respondents who indicated that they collaborated with the WBG gave significantly higher ratings across all aspects of the WBG being an effective development partner compared to respondents who indicated that they did not collaborate. 36 The World Bank Group Ghana Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Risk-Taking  Respondents from bilateral/multilateral agencies were the most likely to indicate that the WBG takes too much risk in Ghana. Consultants on WBG-supported projects/PMUs were the most likely to indicate that the WBG does not take enough risk in Ghana. Respondents from local government were the most likely to indicate that the WBG’s approach is appropriate. Respondents from the media, academia, and other organizations were the most likely to indicate that that they didn’t know.  Respondents who indicated that they collaborate with the WBG were significantly more likely to indicate that the WBG’s approach is appropriate or that the WBG does not take enough risk in Ghana whereas respondents who do not collaborate with the WBG were more likely to indicate that they didn’t know. 37 The World Bank Group Ghana Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Where Decisions are Made  Employees of ministries, consultants on WBG-supported projects/PMUs, and respondents from the office of the President/Minister, bilateral/multilateral agencies, NGOs/CBOs/private foundations, independent government institutions, and trade unions indicated that the WBG’s decisions are made at Headquarters. Respondents from local government, the private sector/financial sector/private banks, and other organizations were split between the WBG’s decisions being made at Headquarters and not knowing. Respondents from the media and academia indicated that they didn’t know.  Respondents who indicated that they collaborate with the WBG were significantly more likely to indicate that decisions were made at Headquarters compared to respondents who do not collaborate with the WBG who were significantly more likely to indicate that they didn’t know. 38 The World Bank Group Ghana Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments Frequency of Consulting World Bank Group Knowledge Work and Activities  Consultants on WBG-supported projects/PMUs and respondents from bilateral/ multilateral agencies and independent government institutions reported the most frequent usage of WBG knowledge work and activities (approximately half indicating weekly/monthly usage) whereas respondents from the office of the President/Minister, academia, and other organizations reported significantly less frequent usage (more than half indicated rarely or never using).  Respondents who indicated that they collaborate with the WBG reported significantly more frequent usage of WBG knowledge work and activities (nearly half indicated weekly/monthly usage) compared to respondents who indicated that they did not collaborate (more than two-thirds indicated rarely or never using). 39 The World Bank Group Ghana Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Meeting Ghana’s Knowledge Needs (Indicator Question)  Consultants on WBG-supported projects/PMUs and respondents from independent government institutions had the highest levels of agreement that the WBG meets Ghana’s needs for knowledge services whereas respondents from the office of the President/ Minister had significantly lower levels of agreement.  Respondents from the Northern Sector had significantly higher levels of agreement that the WBG meets Ghana’s needs for knowledge services compared to respondents from other locations.  Respondents who indicated that they collaborate with the WBG had significantly higher levels of agreement that the WBG meets Ghana’s needs for knowledge services compared to respondents who do not collaborate with the WBG. 40 The World Bank Group Ghana Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents in this year’s country survey gave significantly lower ratings for the extent to which the WBG’s knowledge work and activities are adaptable to Ghana’s specific challenges compared to respondents from the FY ’11 country survey (6.0).  There were statistically significant stakeholder group differences among several of these qualities of the WBG’s knowledge work and activities. For the most part, respondents from independent government institutions tended to have the highest ratings whereas respondents from the media and bilateral/multilateral agencies tended to have significantly lower ratings. The statistically significant qualities were “Lead to practical solutions�, “Are accessible�, “Are source of relevant information on global good practices�, “Enhance your knowledge and/or skills�, and “Are adequately disseminated�.  Respondents from the Northern Sector gave significantly higher ratings for the extent to which the WBG’s knowledge work and activities “Are adaptable to Ghana’s specific development challenges and country circumstances� compared to respondents from other locations (comparisons across all aspects can be found in the Appendix, see page 105).  Respondents who indicated that they collaborate with the WBG gave significantly higher ratings across all of these aspects of the WBG’s knowledge work and activities compared to respondents who do not collaborate with the WBG. 41 The World Bank Group Ghana Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from the Northern Sector had the highest ratings regarding the significance of the contribution of the WBG’s knowledge work whereas respondents from the Southern and Eastern sectors had significantly lower ratings.  Respondents who indicated that they collaborate with the WBG had significantly higher ratings regarding the significance of the contribution of the WBG’s knowledge work compared to respondents who indicated that they do not collaborate with the WBG.  Respondents across stakeholder groups had statistically similar ratings regarding the significance of the contribution of the WBG’s knowledge work. Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from the Northern Sector had the highest ratings regarding the technical quality of the WBG’s knowledge work and activities whereas respondents from the Southern sector had significantly lower ratings.  Respondents who collaborate with the WBG had significantly higher ratings regarding the technical quality of the WBG’s knowledge work and activities compared to respondents who do not collaborate with the WBG.  Respondents across stakeholder groups had statistically similar ratings regarding the technical quality of the WBG’s knowledge work and activities. 42 The World Bank Group Ghana Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Most Effective Instruments 43 The World Bank Group Ghana Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Meeting Ghana’s Needs for Financial Instruments (Indicator Question)  Consultants on WBG-supported projects/PMUs had the highest levels of agreement that the World Bank Group’s financial instruments meet the needs of Ghana whereas respondents from the office of the President/Minister and academia had significantly lower levels of agreement.  Respondents from the Northern Sector had significantly higher levels of agreement that the WBG’s financial instruments meet the needs of Ghana compared to respondents from other locations.  Respondents who indicated that they collaborate with the WBG had significantly higher levels of agreement that the WBG’s financial instruments meet the needs of Ghana compared to respondents who indicated that they do not collaborate with the WBG. Measuring and Correcting in Real Time  Respondents from independent government institutions had the highest ratings that the WBG measures and corrects it work in real time in Ghana whereas respondents from other organizations had significantly lower ratings.  Respondents who collaborate with the WBG had significantly higher ratings that the WBG measures and corrects it work in real time in Ghana compared to respondents who do not collaborate with the WBG. 44 The World Bank Group Ghana Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Technical Assistance/Advisory Work  Respondents who collaborate with the WBG gave significantly higher ratings that the WBG’s delivery work contributes to evaluation, design, implementation, and conceptualization compared to respondents who do not collaborate with the WBG. 45 The World Bank Group Ghana Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Ghana Making the World Bank Group of Greater Value  Respondents from the FY ’11 survey indicated that the WBG should reduce the complexity of obtaining financing (42%) and improve the quality of its experts as related to Ghana’s specific challenges (40%) to make itself of greater value in Ghana.  Respondents from the media and independent government institutions were significantly less likely to indicate that the WBG should reach out more to groups outside of Government compared to respondents from other stakeholder groups.  Respondents who indicated that they collaborate with the WBG were significantly more likely to indicate that the WBG should provide more adequate data/knowledge/statistics/ figures on Ghana’s economy, ensure greater selectivity in its work, and improve the competitiveness of its financing compared to markets compared to respondents who do not collaborate with the WBG who were significantly more likely to indicate that the WBG should reduce the complexity of obtaining WBG financing. 46 The World Bank Group Ghana Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Ghana (continued) Capacity Building  Respondents from independent government institutions gave the highest ratings for the extent to which Ghana would benefit from WBG capacity building support to the public sector, related to implementation of specific development projects, whereas respondents from academia gave significantly lower ratings. Respondents from independent government institutions gave the highest ratings for the extent to which Ghana would benefit from WBG capacity building support to the public sector, related to changing institutions, whereas respondents from trade unions and academia gave significantly lower ratings.  Respondents who indicated that they collaborate with the WBG gave significantly higher ratings for the extent to which Ghana would benefit from WBG capacity building support to the public sector, related to changing institutions, compared to respondents who indicated that they do not collaborate with the WBG. 47 The World Bank Group Ghana Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Ghana (continued) Local Presence in Ghana  Respondents from bilateral/multilateral agencies were significantly less likely to indicate that to be a more effective development partner to Ghana, the WBG should have more local presence compared to respondents from other stakeholder groups.  Respondents who indicated that they collaborate with the WBG were significantly more likely to indicate that the WBG should have more local presence compared to respondents who do not collaborate with the WBG. 48 The World Bank Group Ghana Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Ghana (continued) Focusing Services  Employees of ministries and respondents from the office of the President/Minister, private sector/financial sector/private banks, NGOs/ CBOs/private foundations, the media, trade unions, academia and other organizations indicated that the WBG should offer more financial services in Ghana. Respondents from bilateral/ multilateral agencies indicated that the WBG should offer more knowledge products in Ghana. Consultants on WBG-supported projects/PMUs and respondents from local government and independent government institutions indicated that the combination of services is appropriate. 49 The World Bank Group Ghana Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Ghana (continued) Collaborating with Stakeholders in Ghana  Respondents from the FY ’11 country survey indicated that the WBG should work more closely with local government (44%), private sector (39%), and NGOs (35%) to ensure better development results in Ghana.  Compared to respondents from other stakeholder groups, respondents from the office of the President/Minister and academia were significantly more likely to indicate that the WBG should collaborate more with academia; employees of ministries indicated that the WBG should collaborate more with donor communities; respondents from bilateral/multilateral agencies and the media indicated that the WBG should collaborate more with the media; consultants on WBG-supported projects/PMUs and respondents from NGOs/CBOs/private foundations, independent government institutions, and trade unions indicated that the WBG should collaborate more with NGOs; respondents from local government indicated that the WBG should collaborate more with local government; and respondents from bilateral/ multilateral agencies indicated that the WBG should collaborate more with foundations.  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG should collaborate more with donor communities compared to respondents who do not collaborate with the WBG. 50 The World Bank Group Ghana Country Opinion Survey 2014 X. Communication and Openness Information Sources  Respondents in the FY ’11 country survey indicated that they got most of their information about economic and social development issues in Ghana from local newspapers (75%).  Respondents from bilateral/multilateral agencies were significantly less likely to indicate that they got most of their information from local newspapers, but were significantly more likely to indicate that they got their information from international newspapers, compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that they got most of their information from the Internet, blogs, and mobile phones compared to respondents who do not collaborate with the WBG, who were significantly more likely to utilize local newspapers, local radio, and local television. 51 The World Bank Group Ghana Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources  Respondents from the FY ’11 country survey were most likely to prefer the WBG’s website (68%). 52 The World Bank Group Ghana Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information  Respondents from this year’s country survey had statistically similar rates of awareness for the WBG’s Access to Information Policy compared to respondents from the FY ’11 country survey (27%).  Consultants on WBG-supported projects/PMUs and respondents from the office of the President/Minister, bilateral/multilateral agencies, and NGOs/CBOs/private foundations were significantly more likely to be aware of the WBG’s Access to Information Policy compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to be aware of the WBG’s Access to Information Policy compared to respondents who do not collaborate with the WBG.  Respondents from this year’s country survey had statistically similar rates of requesting information compared to respondents from the FY ’11 country survey (29%).  Consultants on WBG-supported projects/PMUs and respondents from bilateral/ multilateral agencies and independent government institutions were significantly more likely to have requested information from the WBG in the past year compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to have requested information from the WBG in the past year compared to respondents who do not collaborate with the WBG. 53 The World Bank Group Ghana Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information (continued)  Respondents from this year’s country survey had significantly higher rates of obtaining their requested information compared to respondents from the FY ’11 survey (63%).  Respondents from the media were significantly less likely to have obtained their requested information compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to have obtained their requested information compared to respondents who do not collaborate with the WBG.  Consultants on WBG-supported projects/PMUs had the highest levels of agreement that they consult the WBG’s data more often than they did a few years ago whereas respondents from academia and other organizations had significantly lower levels of agreement.  Respondents who collaborate with the WBG had significantly higher levels of agreement that they consult the WBG’s data more often than they did a few years ago compared to respondents who do not collaborate with the WBG. 54 The World Bank Group Ghana Country Opinion Survey 2014 X. Communication and Openness (continued) Internet Access  Respondents from this year’s country survey had significantly higher rates of Internet access compared to respondents from the FY ’11 country survey (86%).  Respondents who collaborate with the WBG were significantly more likely to have Internet access compared to respondents who do not collaborate with the WBG. Website Usage  Respondents in this year’s country survey had significantly lower rates of usage of the WBG’s website compared to respondents from the FY ’11 country survey (65%).  Consultants on WBG-supported projects/PMUs and respondents from independent government institutions were significantly more likely to have used the WBG’s website compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to have used the WBG’s website compared to respondents who do not collaborate with the WBG. 55 The World Bank Group Ghana Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage (continued)  Respondents in this year’s country survey were significantly less likely to use the WBG’s country website compared to respondents from the FY ’11 country survey (69%). 56 The World Bank Group Ghana Country Opinion Survey 2014 X. Communication and Openness (continued) Website/Social Media Evaluation  Respondents from this year’s country survey had significantly higher levels of agreement that they find the information on the websites useful compared to respondents from the FY ’11 country survey (6.7).  Respondents from independent government institutions had significantly higher levels of agreement that they find the WBG’s websites easy to navigate whereas respondents from bilateral/multilateral agencies had significantly lower levels of agreement. Respondents from the private sector/financial sector/private banks and trade unions had significantly higher levels of agreement that the WBG’s social media channels are valuable sources of information whereas respondents from the office of the President/Minister and bilateral/ multilateral agencies had significantly lower levels of agreement.  Respondents who collaborate with the WBG had significantly higher levels of agreement that they find the WBG’s websites easy to navigate, that they find the information on the websites useful, and that the WBG’s social media channels are valuable sources of information compared to respondents who do not collaborate with the WBG. 57 The World Bank Group Ghana Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents in this year’s country survey had statistically similar levels of agreement that when they need information from the WBG they know how to find it and that the WBG is responsive to their information requests compared to respondents from the FY ’11 country survey (6.5 and 6.4, respectively).  Consultants on WBG-supported projects/PMUs and respondents from the private sector/ financial sector/private banks and independent government institutions had significantly higher levels of agreement that when they need information from the WBG they know how to find it whereas respondents from the office of the President/Minister had significantly lower levels of agreement.  Respondents who collaborate with the WBG had significantly higher levels of agreement that when they need information from the WBG they know how to find it and that the WBG is responsive to their information requests compared to respondents who do not collaborate with the WBG. 58 The World Bank Group Ghana Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 60 B. Responses to All Questions by Stakeholder Groups ..................... 78 C. Responses to All Questions across Geographic Locations........... 104 D. Responses to All Questions among WBG Collaborators and Non-Collaborators ............................................................... 121 E. Responses to All Questions across Country Surveys ................... 138 F. Responses to Key Questions by Respondents’ Specializations/Sectors ............................................................... 143 G. Indicator Questions as a Function of Exposure to the WBG ....... 163 H. Indicator Questions as a Function of Stakeholder Groups .......... 164 I. World Bank Group Country Survey 2014 Ghana Questionnaire ........................................................ 165 GHANA 59 The World Bank Group Ghana Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=830) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Ghana Percentage of Respondents 1. In general would you say that Ghana is headed in...? (N=811) The right direction 42.9% The wrong direction 28.1% Not sure 29.0% 2. Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Ghana. (Choose no more than THREE) (Responses Combined; N=798) Education 50.4% Job creation/employment 32.2% Health 30.5% Agricultural development 20.7% Energy 19.9% Public sector governance/reform 15.2% Anti-corruption 13.9% Economic growth 13.4% Water and sanitation 12.8% Transport 11.0% Poverty reduction 9.1% Rural development 8.0% Food security 8.0% Domestic private sector development 7.5% Natural resource management 7.0% Trade and exports 5.0% Social protection 4.4% Law and justice 4.3% Information and communications technology 3.1% Foreign direct investment 2.6% Environmental sustainability 2.6% Gender equity 1.9% Crime and violence 1.9% Urban development 1.8% Equality of opportunity 1.4% Global/regional integration 1.3% Financial markets 1.3% Climate change 1.0% Regulatory framework 0.6% Disaster management 0.4% Communicable/non-communicable diseases 0.3% 60 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ghana? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=820) Education 42.0% Job creation/employment 35.0% Economic growth 34.6% Agricultural development 34.5% Rural development 26.6% Anti-corruption 20.7% Energy 15.6% Health 12.7% Water and sanitation 7.6% Domestic private sector development 7.6% Natural resource management 7.6% Equality of opportunity 6.7% Public sector governance/reform 6.7% Transport 5.9% Food security 5.9% Trade and exports 5.1% Law and justice 3.0% Urban development 2.9% Gender equity 2.7% Social protection 2.7% Crime and violence 2.0% Information and communications technology 1.6% Climate change 1.2% Foreign direct investment 1.2% Financial markets 1.2% Environmental sustainability 1.1% Disaster management 0.7% Global/regional integration 0.5% Regulatory framework 0.4% Communicable/non-communicable diseases 0.4% 61 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth Percentage of Respondents in Ghana? (Choose no more than THREE) (Responses Combined; N=822) Agricultural development 37.8% Job creation/employment 34.4% Education 32.7% Energy 31.5% Anti-corruption 23.4% Trade and exports 20.4% Rural development 16.2% Domestic private sector development 15.1% Natural resource management 14.7% Public sector governance/reform 11.4% Health 10.9% Foreign direct investment 7.5% Food security 6.8% Transport 5.1% Financial markets 4.7% Water and sanitation 3.9% Information and communications technology 3.6% Equality of opportunity 3.4% Law and justice 2.6% Social protection 2.2% Environmental sustainability 1.7% Gender equity 1.6% Global/regional integration 1.5% Regulatory framework 1.2% Disaster management 1.1% Urban development 1.1% Climate change 0.5% Communicable/non-communicable diseases 0.2% Crime and violence 0.2% 62 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) 5. When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved Percentage of Respondents in Ghana? (Choose no more than TWO) (Responses Combined; N=751) Education and training that better ensure job opportunity 42.1% Better employment opportunities for young people 28.9% Better entrepreneurial opportunities (i.e., to start small and medium sized 25.8% businesses) Consistent economic growth 18.9% Greater voice and participation for citizens to help ensure greater accountability 14.5% Greater access to micro-finance for the poor 13.2% Better employment opportunities for women 11.5% Better opportunity for the poor who live in rural areas 10.5% Greater access to health and nutrition for citizens 9.5% Better quality public services 7.2% More reliable social safety net 5.1% Greater equity of fiscal policy 4.5% A growing middle class 3.6% Better opportunity for the poor who live in urban areas 2.3% Other 0.8% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Ghana? 798 0 5.12 2.39 (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group's 692 107 5.89 2.28 effectiveness in Ghana.* (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Ghana solve its most 642 151 6.44 2.41 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) 63 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Ghana? (Choose no more than THREE) (Responses Combined; N=817) Education 39.7% Agricultural development 31.6% Health 28.6% Job creation/employment 25.3% Poverty reduction 23.1% Public sector governance/reform 17.4% Rural development 16.8% Economic growth 16.4% Energy 15.3% Anti-corruption 11.8% Domestic private sector development 10.6% Transport 10.5% Water and sanitation 8.7% Trade and exports 7.5% Natural resource management 6.4% Food security 5.1% Social protection 2.9% Foreign direct investment 2.6% Law and justice 2.4% Financial markets 1.7% Environmental sustainability 1.7% Global/regional integration 1.6% Equality of opportunity 1.6% Information and communications technology 1.6% Gender equity 1.5% Urban development 1.5% Crime and violence 1.2% Regulatory framework 0.9% Communicable/non-communicable diseases 0.7% Disaster management 0.7% Climate change 0.5% 64 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=708) nd activity do you believe is of greatest VALUE and which activity Greatest 2 Greatest is of second greatest value in Ghana? Value Value Combined Financial resources 34.2% 17.3% 51.5% Capacity development 19.5% 18.0% 37.5% Policy advice, studies, analyses 18.2% 14.9% 33.1% Technical assistance 10.9% 19.2% 30.0% Donor coordination 4.5% 12.0% 16.5% Data 5.8% 6.6% 12.4% Convening/Facilitating 3.4% 3.3% 6.7% Mobilizing third party financial resources 1.6% 5.0% 6.6% Linkage to South-South knowledge sharing 1.6% 3.3% 4.8% Other 0.4% 0.4% 0.9% How effectively to the World Bank Groups’ activities below support Effectiveness Ghana’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/Facilitating 583 131 6.07 2.28 7. Data 614 87 6.79 2.33 8. Policy advice, studies, analyses 657 54 6.86 2.34 9. Financial resources 674 51 7.07 2.24 10. Technical assistance 660 59 6.94 2.24 11. Mobilizing third party financial resources 576 118 5.89 2.27 12. Donor coordination 601 100 6.53 2.24 13. Linkage to South-South knowledge sharing 502 200 5.33 2.40 The World Bank Group can provide capacity building support in a number Degree of ways in Ghana. To what degree would Ghana benefit, if capacity building were to support…? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Groups outside of government (e.g., civil society, media) to help them 699 50 7.61 2.24 more effectively engage and participate in development efforts 15. The public sector, related to implementation of specific development 717 39 7.71 2.15 projects on the ground 16. The public sector, related to changing institutions (organizations or 693 39 7.42 2.27 sociopolitical conditions) 17. The private sector, related to institutional and policy change 701 37 7.57 2.37 65 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in Ghana? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) (1-Not effective at all, 10-Very effective) N DK Mean SD 18. Project implementation (or other organizational strengthening) 554 227 6.81 2.32 19. Citizen engagement (incorporating citizens' voices into development) 522 251 6.22 2.59 20. Policy design (for clarity and better incentives to achieve development 536 237 6.74 2.45 goals) When thinking about how to improve capacity building in Ghana to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) (1-Not important at all, 10-Very important) N DK Mean SD 21. Project implementation (or other organizational strengthening) 612 164 7.79 2.20 22. Citizen engagement (incorporating citizens' voices into development) 620 151 7.94 2.27 23. Policy design (for clarity and better incentives to achieve development 613 151 7.94 2.26 goals) 24. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Ghana? (Choose no more than TWO) (Responses Combined; N=797) Not enough public disclosure of its work 24.7% Too influenced by developed countries 20.8% Not adequately sensitive to political/social realities in Ghana 19.1% Not willing to honestly criticize policies and reform efforts in the country 17.1% Staff too inaccessible 14.9% Not aligned with country priorities 14.8% World Bank Group’s processes too complex 14.3% Too bureaucratic in its operational policies and procedures 12.0% Imposing technocratic solutions without regard to political realities 11.9% Not exploring alternative policy options 9.0% Don't know 6.5% Not collaborating enough with non-state actors 6.0% World Bank Group’s processes too slow 4.9% The credibility of its knowledge/data 4.8% Arrogant in its approach 2.9% Not client focused 2.9% Not aligned with other donors’ work 2.8% Other 0.6% 66 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 25. Which of the World Bank Group’s instruments do you believe are the Percentage of Respondents MOST effective in reducing poverty in Ghana? (Choose no more than TWO) (Responses Combined; N=791) Capacity development 46.6% Technical assistance 42.5% Investment lending 31.7% Policy based lending / budget support to the Government 29.6% Knowledge products/services 18.7% Trust Fund management 10.5% Don't know 7.1% Other 1.0% 26. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development Percentage of Respondents results there? (Choose no more than TWO) (Responses Combined; N=274) Local Government 36.9% Private Sector 36.5% Academia/Think Tanks/Research Institutes 29.7% NGOs 21.0% Community-Based Organizations (CBOs) 19.9% Donor Community 13.0% Media 11.5% Beneficiaries 11.5% Parliament 4.5% Foundations 3.8% Faith-Based Organizations 2.6% Don't know 2.3% Other 1.0% To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Ghana? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 27. Overall the World Bank Group currently plays a relevant role in 729 58 6.67 2.43 development in Ghana* 28. The World Bank Group’s work is aligned with what I consider the 702 71 5.87 2.52 development priorities for Ghana* 29. The World Bank Group supports programs and strategies that are 705 62 6.20 2.48 realistic for Ghana 30. The World Bank Group treats clients and stakeholders in Ghana with 647 120 6.46 2.65 respect 67 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner Degree in Ghana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 31. Responsiveness* 651 122 5.82 2.28 32. Flexibility (in terms of the institution’s products and services)* 639 123 5.52 2.15 33. Flexibility (in terms of changing country circumstances)* 657 104 5.53 2.27 34. Being inclusive* 636 109 5.86 2.31 35. Openness (sharing data and other information)* 675 77 6.34 2.51 36. Staff accessibility* 626 128 5.32 2.42 37. Straightforwardness and honesty* 663 107 6.25 2.52 38. Ease of access to the people at the World Bank Group who are making 613 141 5.50 2.45 decisions important to my work 39. Collaboration with civil society* 658 95 5.65 2.31 40. Collaboration with the Government* 687 57 7.34 2.15 41. Collaboration with other donors and development partners* 640 115 6.75 2.21 42. Collaboration with the private sector 617 126 5.30 2.23 43. The speed in which it gets things accomplished on the ground* 635 116 5.79 2.26 44. Being a long-term partner 672 92 7.27 2.27 45. To be a more effective development partner in Ghana, do you believe that Percentage of Respondents the World Bank Group should have…? (N=774) More local presence 80.7% The current level of local presence is adequate 9.9% Less local presence 3.6% Don't know 5.7% 46. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=800) There is not an adequate level of citizen/civil society participation 40.5% Political pressures and obstacles 27.3% Reforms are not well thought out in light of country challenges 22.9% The World Bank Group is not sensitive enough to political/social realities on the 22.5% ground The Government works inefficiently 21.1% The World Bank Group does not do adequate follow through/follow-up 18.6% Lack of/inadequate levels of capacity in Government 18.6% Poor donor coordination 12.8% The World Bank Group works too slowly 7.9% Other 1.3% 68 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti-corruption 759 19 8.24 2.39 2. Information and communications technology 752 12 8.01 2.04 3. Transport 750 8 8.16 2.02 4. Crime and violence 729 13 7.24 2.54 5. Law and justice 732 16 7.09 2.49 6. Urban development 744 9 7.85 2.14 7. Environmental sustainability 742 10 8.02 1.96 8. Regulatory framework 706 33 7.36 2.32 9. Communicable/non-communicable diseases 745 11 7.84 2.21 10. Poverty reduction 750 5 8.66 1.86 11. Gender equity 734 12 7.20 2.37 12. Domestic private sector development 730 14 7.90 2.17 13. Foreign direct investment 729 13 7.85 2.11 14. Water and sanitation 751 8 8.51 1.88 15. Trade and exports 742 8 7.75 2.22 16. Economic growth 752 8 8.43 1.99 17. Energy 748 11 8.51 1.97 18. Disaster management 735 15 7.68 2.27 19. Public sector governance/reform 734 22 8.04 2.14 20. Job creation/employment 749 11 8.27 2.18 21. Financial markets 716 22 7.65 2.17 22. Equality of opportunity 701 29 7.50 2.23 23. Health 747 8 8.68 1.79 24. Rural development 729 14 8.56 1.87 25. Global/regional integration 708 24 7.51 2.30 26. Food security 735 14 8.18 2.12 27. Education 747 9 8.68 1.90 28. Social protection 733 21 7.41 2.33 29. Climate change 717 30 7.47 2.36 30. Agricultural development 757 9 8.75 1.81 31. Natural resource management 746 17 7.91 2.32 69 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of Effectiveness the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti-corruption 551 215 4.62 2.67 2. Information and communications technology 565 178 5.58 2.20 3. Transport 594 146 5.86 2.32 4. Crime and violence 506 230 4.77 2.49 5. Law and justice 515 217 4.99 2.58 6. Urban development 616 126 6.07 2.35 7. Environmental sustainability 593 140 5.94 2.34 8. Regulatory framework 542 187 5.62 2.39 9. Communicable/non-communicable diseases 585 142 6.26 2.27 10. Poverty reduction 649 101 6.14 2.51 11. Gender equity 562 161 5.53 2.43 12. Domestic private sector development 546 176 5.33 2.37 13. Foreign direct investment 574 159 5.95 2.36 14. Water and sanitation 638 102 6.43 2.35 15. Trade and exports 560 163 5.45 2.38 16. Economic growth 618 116 5.91 2.45 17. Energy 571 155 5.51 2.61 18. Disaster management 554 170 5.32 2.47 19. Public sector governance/reform 599 137 6.15 2.31 20. Job creation/employment 604 135 5.10 2.51 21. Financial markets 554 162 5.62 2.42 22. Equality of opportunity 526 195 5.26 2.40 23. Health 623 108 6.60 2.26 24. Rural development 629 109 5.83 2.43 25. Global/regional integration 557 170 5.61 2.30 26. Food security 596 127 5.75 2.37 27. Education 640 98 6.46 2.26 28. Social protection 549 184 5.22 2.48 29. Climate change 536 190 5.46 2.49 30. Agricultural development 631 109 6.20 2.27 31. Natural resource management 566 176 5.36 2.70 70 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) 3. Where are the World Bank Group’s decisions made primarily that support Percentage of Respondents the program in Ghana? (N=781) At the Headquarters (in Washington D.C.) 43.0% In the country 20.4% Don't know 36.6% Achieving Development Results N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in Ghana?* 693 98 6.45 2.12 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Ghana? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, 689 92 5.58 2.52 Development Policy Loan, Trust Funds, etc.) meet the needs of Ghana* 6. The World Bank Group meets Ghana’s needs for knowledge services 677 101 6.06 2.51 (e.g., research, analysis, data, technical assistance)* Internal Evaluation Mechanisms N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Ghana? 575 211 6.25 2.26 (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work Percentage of Respondents and activities in the work you do? (N=787) Weekly 9.0% Monthly 16.3% A few times a year 22.0% Rarely 22.1% Never 30.6% 71 The World Bank Group Ghana Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Ghana, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 598 159 5.90 2.27 3. Include appropriate level of stakeholder involvement during 608 137 6.07 2.32 preparation 4. Are relevant to Ghana's development priorities 661 87 6.36 2.29 5. Lead to practical solutions 626 108 6.14 2.28 6. Are accessible (well written and easy to understand) 629 117 5.73 2.34 7. Are source of relevant information on global good practices 632 105 6.61 2.17 8. Enhance your knowledge and/or skills 647 96 6.44 2.11 9. Are adequately disseminated 626 113 5.46 2.23 10. Are translated enough into local language 547 191 3.89 2.46 11. Are adaptable to Ghana’s specific development challenges and country 648 96 5.68 2.49 circumstances* Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 689 98 6.56 2.13 your country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 669 119 6.83 2.20 (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Degree Group’s technical assistance/advisory work contribute to solving Ghana’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 615 144 6.21 2.27 2. Design (appraising and planning the solutions) 622 128 6.43 2.30 3. Implementation (executing, carrying out, monitoring and making 639 111 6.57 2.20 appropriate adjustments) 4. Evaluation (assessing the impact and results) 637 117 6.83 2.21 72 The World Bank Group Ghana Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Level of Agreement To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 658 114 5.60 2.35 6. The World Bank Group effectively monitors and evaluates the projects 698 70 6.55 2.20 and programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely 636 128 5.76 2.17 fashion 8. The World Bank Group’s “Safeguard Policy� requirements are 600 156 6.06 2.29 reasonable 9. The World Bank Group’s requirements on its lending are reasonable 650 104 5.24 2.46 10. The World Bank Group takes decisions quickly in Ghana 622 139 5.45 2.36 11. Working with the World Bank Group increases Ghana’s institutional 696 64 6.50 2.25 capacity 12. The World Bank Group ensures consistency and continuity through staff 561 196 5.98 2.30 changes 13. Where country systems are adequate, the World Bank Group makes 622 139 6.44 2.32 appropriate use of them* 14. The World Bank Group provides effective implementation support 686 80 6.65 2.27 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Ghana? (N=779) The World Bank Group does not take enough risk in Ghana 31.3% Don't know 28.8% The World Bank Group's approach to risk is appropriate 20.7% Prefer not to answer 13.9% The World Bank Group takes too much risk in Ghana 5.4% F. The Future Role of the World Bank Group in Ghana 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Ghana? (Choose no more than TWO) (Responses Combined; N=787) Provide more adequate data/knowledge/statistics/figures on Ghana’s economy 30.9% Reach out more to groups outside of Government 29.7% Collaborate more effectively with Government clients 24.8% Increase the level of capacity development in the country 23.0% Reduce the complexity of obtaining World Bank Group financing 21.9% Offer more innovative financial products 17.3% Improve the quality of its experts as related to Ghana’s specific challenges 13.6% Offer more innovative knowledge services 9.1% Ensure greater selectivity in its work 8.0% Work faster 7.4% Improve the competitiveness of its financing compared to markets 6.7% Other 2.0% 73 The World Bank Group Ghana Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Ghana (continued) 2. When considering the combination of services that the World Bank Group offers in Ghana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Ghana? (Select only ONE response) (N=781) Financial services 34.8% The combination is appropriate for Ghana 32.3% Knowledge products 17.0% Don't know 5.8% Convening services 5.5% None of the above 4.6% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Ghana? (Choose no more than TWO) (Responses Combined; N=795) Internet 45.8% Local newspapers 43.3% Local radio 30.1% Local television 29.3% Blogs 9.2% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 8.6% International television 5.8% Periodicals 5.8% International radio 5.7% Mobile phones 5.4% International newspapers 4.0% Instant messaging 2.0% Other 0.9% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=792) World Bank Group's seminars/workshops/conferences 33.6% World Bank Group's website 33.5% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 29.0% World Bank Group's publications and other written materials 25.8% Direct contact with World Bank Group 19.1% Mobile phones 18.2% e-Newsletters 14.9% Blogs 8.5% Instant messaging 8.3% Other 1.4% 3. Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=749) Yes 26.0% No 74.0% 74 The World Bank Group Ghana Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=728) Yes 30.4% No 69.6% Percentage of Respondents 5. Were you able to obtain this information? (N=218) Yes 89.9% No 10.1% Percentage of Respondents 6. Do you have access to the Internet? (N=735) Yes 91.7% No 8.3% Percentage of Respondents 7. Do you use/have used the World Bank Group website? (N=748) Yes 51.7% No 48.3% Percentage of Respondents 8. Which do you primarily use? (N=518) The World Bank Group's country website (www.worldbank.org/ghana) 56.4% The World Bank Group's main website (www.worldbank.org) 43.6% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=526) High speed 63.5% Dial-up 36.5% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group's data more often than I did a few 607 115 5.08 3.05 years ago 11. I find the World Bank Group's websites easy to navigate. 494 146 6.48 2.65 12. I find the information on the World Bank Group's websites useful. 491 132 7.21 2.45 13. The World Bank Group's social media channels are valuable sources of 464 224 6.86 2.60 information about the institution. 14. When I need information from the World Bank Group I know how to 551 142 6.57 2.90 find it. 15. The World Bank Group is responsive to my information requests and 485 199 6.56 2.96 inquiries. 75 The World Bank Group Ghana Country Opinion Survey 2014 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=788) Employee of a Ministry 25.8% Local Government Office or Staff 25.6% Academia/Research Institute/Think Tank 10.0% Private Sector Organization 6.6% NGO 6.1% Other 3.0% Financial Sector/Private Bank 2.8% Media 2.8% Independent Government Institution 2.4% Project Management Unit (PMU) 2.2% Consultant on WBG-supported Project 1.6% Community-Based Organization 1.6% Private Foundation 1.5% Trade Union 1.5% Office of Minister 1.4% Multilateral Agency 1.1% Faith-Based Group 1.0% Office of the President .9% Bilateral Agency .8% Judiciary Branch .6% Office of Parliamentarian .5% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=787) Education 22.7% Public sector governance / public financial management / anti-corruption 19.9% Agriculture/ rural development / food security 11.6% Social protection 6.4% Other 5.1% Financial markets / banking 4.4% Health / communicable/non-communicable diseases 4.4% Urban development 4.3% Water and sanitation 3.0% Generalist 2.7% Natural resource management / environmental sustainability 2.4% Information and communications technology 2.2% Energy 2.0% Job creation/employment 1.8% Law and justice / regulatory framework 1.5% Private sector development / foreign direct investment 1.5% Transport 1.5% Climate change / disaster management 1.4% Gender equity / equality of opportunity 1.0% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=783) Yes 41.8% No 58.2% 76 The World Bank Group Ghana Country Opinion Survey 2014 H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents Ghana? (Select all that apply) (Responses Combined; N=711) None 53.9% The World Bank (IDA) 34.7% The International Finance Corporation (IFC) 16.6% The Multilateral Investment Guarantee Agency (MIGA) 10.8% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=645) Yes 32.7% No 67.3% 6. If yes, what was your view on the two institutions working together in Percentage of Respondents Ghana? (Select only ONE response) (N=206) Collaborating but needs improvement 46.6% Working well together 33.5% In conflict 13.1% Don't know 4.9% Other 1.9% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Ghana? (Choose no more than TWO) (Responses Combined; N=722) Observer 47.5% Use World Bank Group reports/data 29.8% Engage in World Bank Group related/sponsored events/activities 27.0% Use World Bank Group website for information, data, research, etc. 25.5% Collaborate as part of my professional duties 21.7% Percentage of Respondents 8. Which best represents your geographic location? (N=787) Northern Sector 32.4% Eastern Sector 27.8% Western Sector 21.2% Southern Sector 18.6% 77 The World Bank Group Ghana Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups Office of the President/Minister N=18  Employee of a Ministry N=203  Consultant on WBG-supported Project/PMU N=30 Local Government N=202  Bilateral/ Multilateral Agency N=15  Private Sector/Financial Sector/Private Bank N=74 NGO/CBO/Private Foundation N=73  Media N=22  Independent Government Institution N=19  Trade Union N=12 Academia N=79  Other N=41 A. General Issues Facing Ghana In general, how would you say that Ghana is headed in...? Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other The right direction 50.0% 51.3% 33.3% 41.9% 42.9% 35.6% 46.6% 54.5% 47.1% 41.7% 26.9% 37.5% The wrong direction 12.5% 25.6% 46.7% 25.8% 50.0% 32.9% 24.7% 22.7% 11.8% 33.3% 35.9% 27.5% Not sure 37.5% 23.1% 20.0% 32.3% 7.1% 31.5% 28.8% 22.7% 41.2% 25.0% 37.2% 35.0% 78 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important development priorities in Ghana. (Choose no more than THREE) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Social protection 5.9% 5.6% 0.0% 3.6% 15.4% 7.0% 0.0% 0.0% 0.0% 8.3% 6.8% 2.5% Transport* 0.0% 10.6% 6.7% 13.8% 7.7% 15.5% 5.6% 31.8% 5.3% 16.7% 10.8% 2.5% Public sector governance/reform 11.8% 19.2% 10.0% 16.9% 7.7% 14.1% 11.3% 9.1% 10.5% 8.3% 10.8% 15.0% Global/regional integration* 0.0% 0.5% 0.0% 1.0% 0.0% 1.4% 7.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity* 5.9% 2.5% 3.3% 0.0% 0.0% 7.0% 0.0% 0.0% 5.3% 0.0% 1.4% 0.0% Domestic private sector development 11.8% 4.5% 13.3% 11.3% 0.0% 7.0% 5.6% 4.5% 21.1% 0.0% 4.1% 10.0% Foreign direct investment 5.9% 1.5% 0.0% 3.6% 7.7% 1.4% 5.6% 4.5% 0.0% 8.3% 0.0% 0.0% Water and sanitation 5.9% 9.6% 16.7% 19.5% 7.7% 8.5% 7.0% 13.6% 5.3% 16.7% 17.6% 10.0% Anti-corruption 23.5% 12.1% 16.7% 11.8% 15.4% 8.5% 15.5% 18.2% 21.1% 8.3% 18.9% 25.0% Job creation/employment 17.6% 37.9% 30.0% 28.2% 30.8% 38.0% 36.6% 27.3% 31.6% 25.0% 31.1% 25.0% Rural development 11.8% 8.6% 16.7% 9.2% 0.0% 2.8% 8.5% 13.6% 5.3% 8.3% 5.4% 5.0% Financial markets 0.0% 1.0% 0.0% 0.0% 0.0% 1.4% 1.4% 0.0% 0.0% 0.0% 4.1% 5.0% Urban development 5.9% 1.5% 3.3% 1.5% 7.7% 1.4% 0.0% 0.0% 0.0% 0.0% 4.1% 0.0% Environmental sustainability 5.9% 2.0% 3.3% 2.6% 0.0% 1.4% 4.2% 4.5% 0.0% 0.0% 4.1% 5.0% Equality of opportunity 0.0% 0.5% 0.0% 1.5% 0.0% 1.4% 4.2% 0.0% 0.0% 0.0% 1.4% 2.5% Health* 17.6% 31.3% 13.3% 35.4% 38.5% 21.1% 40.8% 13.6% 21.1% 41.7% 29.7% 25.0% Education 47.1% 59.1% 46.7% 50.3% 38.5% 38.0% 47.9% 45.5% 36.8% 41.7% 54.1% 42.5% Poverty reduction 5.9% 8.1% 23.3% 7.2% 15.4% 8.5% 5.6% 13.6% 5.3% 25.0% 12.2% 7.5% Energy 17.6% 23.7% 10.0% 22.1% 7.7% 23.9% 19.7% 9.1% 26.3% 8.3% 12.2% 25.0% Food security 5.9% 6.6% 10.0% 5.1% 23.1% 9.9% 14.1% 9.1% 10.5% 25.0% 4.1% 10.0% Climate change 0.0% 1.5% 3.3% 0.0% 0.0% 1.4% 1.4% 4.5% 0.0% 0.0% 0.0% 0.0% Agricultural development 11.8% 18.7% 33.3% 20.5% 7.7% 28.2% 14.1% 31.8% 26.3% 25.0% 23.0% 17.5% Trade and exports 5.9% 5.1% 16.7% 3.6% 0.0% 4.2% 4.2% 0.0% 15.8% 8.3% 4.1% 2.5% Crime and violence 0.0% 1.5% 3.3% 1.5% 15.4% 0.0% 2.8% 4.5% 5.3% 0.0% 2.7% 0.0% Economic growth* 41.2% 11.1% 3.3% 12.3% 7.7% 18.3% 11.3% 9.1% 10.5% 8.3% 14.9% 20.0% Law and justice 17.6% 4.5% 6.7% 3.1% 7.7% 2.8% 2.8% 0.0% 5.3% 0.0% 4.1% 12.5% Regulatory framework 0.0% 0.5% 0.0% 0.5% 0.0% 0.0% 1.4% 0.0% 5.3% 0.0% 1.4% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 1.4% 0.0% diseases* Natural resource management* 0.0% 5.1% 6.7% 3.6% 0.0% 15.5% 12.7% 13.6% 21.1% 25.0% 5.4% 5.0% Disaster management* 0.0% 0.0% 0.0% 0.0% 7.7% 1.4% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications 5.9% 0.5% 3.3% 1.5% 15.4% 5.6% 2.8% 4.5% 0.0% 0.0% 6.8% 10.0% technology* *Significantly different between stakeholder groups 79 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ghana? (Choose no more than THREE) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Water and sanitation 16.7% 8.9% 0.0% 10.1% 0.0% 6.8% 6.8% 14.3% 0.0% 0.0% 2.6% 4.9% Equality of opportunity 11.1% 6.4% 0.0% 6.5% 23.1% 5.4% 1.4% 9.5% 0.0% 9.1% 7.8% 7.3% Economic growth* 38.9% 36.5% 46.7% 30.7% 38.5% 31.1% 50.7% 38.1% 57.9% 36.4% 22.1% 26.8% Climate change 0.0% 1.0% 0.0% 1.0% 7.7% 0.0% 1.4% 4.8% 0.0% 0.0% 2.6% 0.0% Global/regional integration* 0.0% 0.0% 0.0% 0.5% 7.7% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Gender equity* 11.1% 3.4% 3.3% 1.5% 23.1% 4.1% 1.4% 0.0% 0.0% 0.0% 0.0% 2.4% Rural development 16.7% 31.0% 33.3% 26.6% 0.0% 18.9% 26.0% 23.8% 5.3% 36.4% 24.7% 24.4% Urban development 11.1% 2.5% 0.0% 4.0% 7.7% 2.7% 2.7% 0.0% 5.3% 9.1% 0.0% 0.0% Regulatory framework 0.0% 0.0% 3.3% 0.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.3% 0.0% Social protection 0.0% 4.9% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% Law and justice 0.0% 3.0% 0.0% 4.5% 0.0% 2.7% 5.5% 4.8% 0.0% 0.0% 1.3% 2.4% Transport 11.1% 5.4% 6.7% 6.0% 0.0% 6.8% 8.2% 9.5% 10.5% 0.0% 5.2% 4.9% Crime and violence* 0.0% 1.0% 6.7% 1.0% 0.0% 1.4% 0.0% 0.0% 5.3% 0.0% 5.2% 7.3% Communicable/non-communicable 0.0% 0.0% 0.0% 0.5% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 1.3% 0.0% diseases Information and communications 0.0% 1.0% 3.3% 2.0% 0.0% 0.0% 1.4% 0.0% 5.3% 0.0% 2.6% 0.0% technology Anti-corruption* 16.7% 14.3% 23.3% 18.1% 23.1% 32.4% 19.2% 14.3% 26.3% 27.3% 36.4% 24.4% Domestic private sector development 0.0% 7.9% 13.3% 9.0% 7.7% 8.1% 6.8% 9.5% 15.8% 0.0% 3.9% 4.9% Foreign direct investment 0.0% 2.0% 0.0% 1.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% Education 27.8% 48.8% 40.0% 41.7% 15.4% 36.5% 38.4% 47.6% 26.3% 36.4% 41.6% 46.3% Energy 5.6% 23.6% 13.3% 12.1% 15.4% 12.2% 21.9% 4.8% 26.3% 9.1% 14.3% 12.2% Public sector governance/reform 5.6% 5.9% 6.7% 8.5% 7.7% 8.1% 4.1% 0.0% 10.5% 9.1% 3.9% 2.4% Natural resource management 5.6% 7.9% 0.0% 6.0% 0.0% 13.5% 9.6% 0.0% 10.5% 0.0% 11.7% 4.9% Environmental sustainability 0.0% 0.0% 0.0% 2.0% 7.7% 2.7% 0.0% 4.8% 0.0% 0.0% 1.3% 0.0% Disaster management* 0.0% 0.0% 10.0% 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 1.3% 2.4% Health* 33.3% 11.3% 10.0% 14.1% 30.8% 14.9% 4.1% 19.0% 0.0% 0.0% 9.1% 24.4% Agricultural development* 50.0% 25.6% 43.3% 33.2% 38.5% 44.6% 37.0% 38.1% 47.4% 54.5% 33.8% 48.8% Job creation/employment 27.8% 32.5% 23.3% 38.7% 30.8% 31.1% 38.4% 33.3% 31.6% 45.5% 40.3% 34.1% Financial markets 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% 4.1% 0.0% 0.0% 0.0% 3.9% 2.4% Trade and exports 5.6% 5.4% 13.3% 5.0% 0.0% 4.1% 6.8% 4.8% 5.3% 9.1% 2.6% 2.4% Food security 5.6% 5.9% 0.0% 5.5% 0.0% 2.7% 4.1% 9.5% 5.3% 9.1% 11.7% 7.3% *Significantly different between stakeholder groups 80 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Ghana? (Choose no more than THREE) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Energy 38.9% 32.0% 33.3% 32.5% 14.3% 23.0% 41.7% 33.3% 47.4% 0.0% 36.7% 22.0% Gender equity 5.6% 3.4% 3.3% 0.0% 7.1% 4.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 11.1% 3.4% 3.3% 4.0% 14.3% 0.0% 2.8% 4.8% 0.0% 0.0% 3.8% 0.0% Social protection 0.0% 3.4% 3.3% 1.0% 7.1% 1.4% 4.2% 0.0% 0.0% 0.0% 3.8% 0.0% Global/regional integration 5.6% 0.5% 0.0% 1.5% 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 5.1% 0.0% Climate change 0.0% 0.5% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Anti-corruption 22.2% 19.2% 33.3% 16.5% 28.6% 29.7% 27.8% 23.8% 42.1% 25.0% 31.6% 24.4% Disaster management 0.0% 0.5% 0.0% 1.5% 7.1% 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 4.9% Rural development 11.1% 14.8% 23.3% 21.0% 7.1% 13.5% 20.8% 9.5% 15.8% 0.0% 13.9% 9.8% Foreign direct investment 11.1% 6.9% 3.3% 6.0% 0.0% 6.8% 8.3% 4.8% 0.0% 25.0% 12.7% 14.6% Urban development 0.0% 0.0% 3.3% 3.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 1.3% 0.0% Water and sanitation 5.6% 4.9% 3.3% 4.5% 0.0% 0.0% 2.8% 14.3% 10.5% 0.0% 1.3% 2.4% Education 22.2% 34.0% 23.3% 32.0% 42.9% 36.5% 27.8% 19.0% 31.6% 25.0% 31.6% 41.5% Information and communications 0.0% 2.5% 6.7% 4.5% 7.1% 5.4% 4.2% 0.0% 0.0% 8.3% 1.3% 4.9% technology Regulatory framework* 0.0% 0.5% 0.0% 3.5% 7.1% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.5% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases* Trade and exports 11.1% 23.2% 13.3% 18.5% 7.1% 28.4% 15.3% 4.8% 26.3% 41.7% 26.6% 12.2% Public sector governance/reform 5.6% 14.8% 0.0% 13.0% 7.1% 4.1% 4.2% 14.3% 5.3% 0.0% 13.9% 12.2% Domestic private sector development 5.6% 17.2% 10.0% 15.0% 14.3% 18.9% 12.5% 33.3% 10.5% 8.3% 6.3% 22.0% Job creation/employment 33.3% 36.9% 33.3% 30.5% 42.9% 32.4% 43.1% 33.3% 36.8% 41.7% 31.6% 31.7% Agricultural development 38.9% 36.5% 63.3% 40.5% 7.1% 39.2% 30.6% 42.9% 31.6% 41.7% 38.0% 36.6% Food security* 11.1% 4.4% 3.3% 4.5% 35.7% 9.5% 15.3% 9.5% 10.5% 25.0% 2.5% 7.3% Transport 5.6% 5.4% 6.7% 3.5% 0.0% 5.4% 4.2% 9.5% 10.5% 0.0% 5.1% 7.3% Natural resource management 11.1% 15.3% 20.0% 15.5% 7.1% 13.5% 13.9% 14.3% 5.3% 16.7% 17.7% 14.6% Environmental sustainability 0.0% 0.0% 0.0% 3.0% 7.1% 4.1% 0.0% 4.8% 0.0% 0.0% 1.3% 4.9% Health 27.8% 12.8% 0.0% 13.0% 14.3% 10.8% 9.7% 0.0% 5.3% 16.7% 7.6% 12.2% Law and justice 11.1% 2.5% 6.7% 2.5% 0.0% 1.4% 1.4% 4.8% 0.0% 0.0% 2.5% 2.4% Crime and violence* 0.0% 0.0% 0.0% 0.5% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Financial markets 0.0% 3.0% 3.3% 4.5% 7.1% 6.8% 5.6% 4.8% 5.3% 16.7% 3.8% 9.8% *Significantly different between stakeholder groups 81 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Ghana? (Choose no more than TWO) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Better employment opportunities for 33.3% 24.0% 20.7% 27.2% 41.7% 35.3% 25.7% 42.9% 5.6% 33.3% 35.6% 34.3% young people Better employment opportunities for 33.3% 15.3% 20.7% 7.8% 8.3% 5.9% 14.3% 4.8% 16.7% 25.0% 9.6% 8.6% women* Greater access to micro-finance for 26.7% 9.3% 13.8% 10.0% 33.3% 17.6% 20.0% 23.8% 22.2% 25.0% 8.2% 11.4% the poor* Greater voice and participation for citizens to help ensure greater 6.7% 13.7% 6.9% 16.7% 8.3% 8.8% 21.4% 14.3% 11.1% 8.3% 15.1% 8.6% accountability Greater access to health and 6.7% 13.1% 10.3% 8.9% 0.0% 11.8% 5.7% 9.5% 0.0% 0.0% 9.6% 11.4% nutrition for citizens Better entrepreneurial opportunities (i.e., to start small and medium sized 13.3% 22.4% 24.1% 28.3% 25.0% 23.5% 22.9% 28.6% 44.4% 33.3% 24.7% 31.4% businesses) A growing middle class* 13.3% 2.7% 0.0% 3.9% 16.7% 0.0% 8.6% 0.0% 5.6% 0.0% 2.7% 2.9% Better opportunity for the poor who 0.0% 11.5% 10.3% 11.7% 0.0% 10.3% 7.1% 4.8% 11.1% 0.0% 13.7% 8.6% live in rural areas Better opportunity for the poor who 13.3% 0.0% 3.4% 2.2% 8.3% 5.9% 0.0% 4.8% 5.6% 0.0% 2.7% 2.9% live in urban areas* Consistent economic growth 13.3% 17.5% 10.3% 19.4% 25.0% 25.0% 18.6% 23.8% 27.8% 16.7% 19.2% 17.1% More reliable social safety net 0.0% 6.0% 6.9% 5.6% 0.0% 2.9% 5.7% 4.8% 5.6% 0.0% 5.5% 5.7% Greater equity of fiscal policy 6.7% 3.8% 13.8% 5.0% 0.0% 1.5% 5.7% 0.0% 0.0% 8.3% 8.2% 0.0% Education and training that better 20.0% 53.6% 48.3% 41.7% 16.7% 38.2% 32.9% 33.3% 33.3% 41.7% 35.6% 48.6% ensure job opportunity* Better quality public services 6.7% 4.4% 10.3% 7.8% 8.3% 11.8% 11.4% 4.8% 11.1% 8.3% 8.2% 2.9% Other 0.0% 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.4% 5.7% *Significantly different between stakeholder groups 82 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How familiar are you with the work of the World Bank Group in 17 5.35 198 5.09 29 6.17 193 5.16 14 5.00 71 5.03 71 5.52 21 4.43 19 6.21 12 5.75 78 4.86 38 4.79 Ghana? (1-Not familiar at all, 10-Extremely familiar) Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, please rate your impression of the World Bank 16 5.31 175 6.10 26 6.69 174 5.78 10 6.50 60 5.62 61 6.30 16 6.00 19 6.63 11 5.27 64 5.70 31 5.13 Group’s effectiveness in Ghana. (1-Not effective at all, 10-Very effective) Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe the World Bank Group's staff is well prepared to help Ghana solve its 14 5.93 160 6.42 28 6.82 164 6.02 11 7.18 60 7.00 58 6.88 14 6.64 18 7.56 8 7.25 57 6.49 28 6.29 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 83 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ghana? (Choose no more than THREE) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Social protection* 11.8% 3.0% 0.0% 1.0% 6.7% 6.8% 4.2% 0.0% 0.0% 25.0% 1.3% 0.0% Public sector governance/reform 17.6% 23.0% 13.3% 18.7% 40.0% 16.2% 8.3% 22.7% 15.8% 8.3% 15.2% 7.5% Transport 23.5% 12.0% 6.7% 8.6% 6.7% 12.2% 16.7% 22.7% 15.8% 8.3% 6.3% 2.5% Poverty reduction 11.8% 23.5% 30.0% 20.2% 13.3% 23.0% 19.4% 27.3% 5.3% 25.0% 30.4% 35.0% Global/regional integration 0.0% 0.5% 0.0% 1.5% 0.0% 1.4% 5.6% 9.1% 0.0% 0.0% 1.3% 0.0% Gender equity 0.0% 3.0% 3.3% 0.5% 6.7% 1.4% 0.0% 0.0% 0.0% 0.0% 1.3% 2.5% Crime and violence* 5.9% 1.0% 0.0% 0.5% 13.3% 2.7% 0.0% 0.0% 0.0% 0.0% 1.3% 2.5% Domestic private sector 11.8% 11.5% 20.0% 9.6% 13.3% 9.5% 6.9% 4.5% 36.8% 0.0% 6.3% 10.0% development* Rural development* 11.8% 18.0% 10.0% 23.2% 6.7% 8.1% 12.5% 9.1% 0.0% 0.0% 21.5% 17.5% Foreign direct investment* 0.0% 1.0% 0.0% 3.0% 13.3% 4.1% 4.2% 0.0% 0.0% 8.3% 0.0% 10.0% Water and sanitation 11.8% 10.0% 3.3% 12.1% 6.7% 4.1% 6.9% 13.6% 15.8% 8.3% 6.3% 2.5% Energy 17.6% 18.0% 20.0% 16.2% 6.7% 12.2% 13.9% 13.6% 21.1% 8.3% 19.0% 5.0% Job creation/employment 23.5% 23.5% 40.0% 22.2% 13.3% 33.8% 26.4% 22.7% 36.8% 25.0% 19.0% 20.0% Financial markets 0.0% 1.0% 0.0% 1.5% 6.7% 1.4% 5.6% 4.5% 0.0% 0.0% 1.3% 2.5% Urban development 5.9% 2.0% 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 1.3% 0.0% Environmental sustainability 11.8% 2.0% 0.0% 1.5% 0.0% 1.4% 1.4% 4.5% 0.0% 0.0% 1.3% 2.5% Equality of opportunity 0.0% 1.5% 6.7% 2.0% 0.0% 4.1% 0.0% 0.0% 0.0% 0.0% 1.3% 0.0% Health 35.3% 26.5% 26.7% 29.8% 20.0% 29.7% 29.2% 27.3% 15.8% 41.7% 29.1% 32.5% Education 29.4% 39.5% 26.7% 46.0% 40.0% 27.0% 37.5% 27.3% 15.8% 41.7% 44.3% 47.5% Food security* 0.0% 6.5% 6.7% 4.0% 26.7% 1.4% 6.9% 4.5% 0.0% 8.3% 6.3% 2.5% Climate change 0.0% 0.5% 0.0% 0.5% 0.0% 0.0% 1.4% 4.5% 0.0% 0.0% 0.0% 0.0% Agricultural development 35.3% 27.0% 40.0% 34.8% 13.3% 32.4% 27.8% 40.9% 42.1% 25.0% 35.4% 32.5% Trade and exports 5.9% 6.0% 10.0% 5.6% 6.7% 10.8% 12.5% 4.5% 15.8% 25.0% 7.6% 2.5% Economic growth 11.8% 18.5% 13.3% 13.6% 6.7% 16.2% 22.2% 13.6% 36.8% 8.3% 12.7% 15.0% Law and justice 11.8% 2.0% 0.0% 2.5% 0.0% 4.1% 1.4% 0.0% 5.3% 0.0% 2.5% 0.0% Regulatory framework 0.0% 1.0% 3.3% 0.0% 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% 1.3% 2.5% Communicable/non-communicable 0.0% 0.0% 3.3% 0.5% 6.7% 1.4% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Natural resource management* 5.9% 4.5% 3.3% 3.5% 13.3% 10.8% 6.9% 4.5% 10.5% 8.3% 6.3% 20.0% Anti-corruption 0.0% 9.5% 13.3% 9.1% 6.7% 18.9% 15.3% 13.6% 10.5% 16.7% 13.9% 20.0% Information and communications 0.0% 2.0% 0.0% 0.0% 0.0% 2.7% 1.4% 4.5% 0.0% 0.0% 5.1% 0.0% technology Disaster management 0.0% 0.5% 0.0% 1.0% 6.7% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 2.5% *Significantly different between stakeholder groups 84 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Ghana? Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Greatest Value President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Convening/Facilitating 0.0% 4.9% 7.1% 2.3% 0.0% 3.3% 3.2% 11.8% 0.0% 0.0% 2.7% 0.0% Data 7.1% 3.8% 10.7% 4.6% 12.5% 5.0% 4.8% 11.8% 6.3% 0.0% 8.2% 9.7% Policy advice, studies, analyses 21.4% 20.8% 28.6% 19.1% 0.0% 13.3% 14.5% 17.6% 31.3% 25.0% 8.2% 16.1% Financial resources 21.4% 39.9% 25.0% 36.4% 25.0% 35.0% 32.3% 11.8% 18.8% 16.7% 41.1% 29.0% Capacity development* 42.9% 14.8% 17.9% 16.2% 50.0% 15.0% 27.4% 29.4% 12.5% 50.0% 20.5% 29.0% Technical assistance 0.0% 8.7% 0.0% 12.7% 0.0% 11.7% 12.9% 5.9% 25.0% 8.3% 13.7% 12.9% Mobilizing third party financial 0.0% 1.1% 3.6% 1.7% 0.0% 3.3% 1.6% 0.0% 0.0% 0.0% 1.4% 3.2% resources Donor coordination 7.1% 4.9% 7.1% 5.8% 0.0% 8.3% 1.6% 5.9% 0.0% 0.0% 1.4% 0.0% Linkage to South-South knowledge 0.0% 0.5% 0.0% 0.0% 12.5% 5.0% 1.6% 5.9% 6.3% 0.0% 2.7% 0.0% sharing* Other 0.0% 0.5% 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of Consultant Private/ NGO/ nd the Employee on WBG- Bilateral/ Financial CBO/ Independent 2 Greatest Value President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Convening/Facilitating* 7.1% 1.1% 7.1% 0.6% 14.3% 10.2% 3.2% 0.0% 6.3% 25.0% 2.8% 6.7% Data 7.1% 7.7% 10.7% 6.4% 0.0% 5.1% 4.8% 11.8% 12.5% 0.0% 6.9% 3.3% Policy advice, studies, analyses 0.0% 16.0% 7.1% 15.1% 0.0% 13.6% 16.1% 11.8% 6.3% 8.3% 20.8% 16.7% Financial resources 21.4% 16.0% 17.9% 20.3% 0.0% 13.6% 14.5% 23.5% 12.5% 25.0% 19.4% 10.0% Capacity development 28.6% 19.3% 3.6% 20.9% 28.6% 10.2% 19.4% 11.8% 31.3% 0.0% 13.9% 16.7% Technical assistance 7.1% 19.9% 25.0% 22.1% 28.6% 20.3% 16.1% 17.6% 6.3% 25.0% 16.7% 20.0% Mobilizing third party financial 0.0% 4.4% 14.3% 2.9% 0.0% 10.2% 4.8% 11.8% 0.0% 0.0% 5.6% 6.7% resources Donor coordination 21.4% 10.5% 14.3% 9.3% 28.6% 15.3% 14.5% 11.8% 12.5% 16.7% 13.9% 13.3% Linkage to South-South knowledge 7.1% 4.4% 0.0% 2.3% 0.0% 0.0% 6.5% 0.0% 12.5% 0.0% 0.0% 3.3% sharing Other 0.0% 0.6% 0.0% 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% *Significantly different between stakeholder groups 85 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Groups’ activities below support Ghana’s efforts to achieve development results? Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Convening/Facilitating 14 5.29 139 6.26 24 6.83 138 5.86 12 5.58 58 6.16 58 6.07 14 5.79 17 7.71 11 5.82 51 5.80 31 5.77 Data 12 6.33 143 7.20 25 6.56 151 6.63 11 6.45 61 7.11 57 6.96 15 7.13 17 7.82 11 6.18 56 6.34 32 6.44 Policy advice, studies, analyses* 15 5.93 161 7.11 28 7.00 158 6.88 12 5.42 63 7.37 62 6.84 15 7.20 19 8.16 12 6.17 58 6.14 34 6.47 Financial resources* 12 6.67 164 7.46 28 7.11 176 7.25 11 6.64 67 7.18 58 6.67 17 6.65 18 7.44 11 5.36 60 6.38 31 7.26 Technical assistance* 13 5.54 164 7.24 26 7.04 165 7.18 11 6.00 67 7.18 61 6.97 15 6.00 18 8.11 11 6.55 56 5.79 33 6.67 Mobilizing third party financial 13 4.23 142 6.09 24 6.04 143 6.06 12 4.92 62 5.69 51 6.04 12 5.33 17 6.06 9 3.44 52 5.75 24 6.75 resources* Donor coordination* 11 5.09 149 6.98 24 7.00 144 6.80 11 6.27 62 6.65 55 6.05 12 6.08 17 6.12 11 5.73 56 6.04 29 6.21 Linkage to South-South knowledge 12 4.83 126 5.84 20 5.25 118 5.25 10 4.30 51 5.71 47 5.15 11 4.27 18 5.50 8 4.38 48 4.96 23 5.43 sharing (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups The World Bank Group can provide capacity building support in a number of ways in Ghana. To what degree would Ghana benefit, if capacity building were to support…? Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Groups outside of government (e.g., civil society, media) to help 12 7.92 173 7.91 28 8.50 173 7.34 13 6.54 63 7.38 63 7.51 19 7.63 19 8.05 12 6.92 68 7.41 34 7.71 them more effectively engage and participate in development efforts The public sector , related to implementation of specific 14 7.71 178 8.15 27 7.93 180 7.63 12 7.83 65 7.94 63 7.46 19 7.26 18 8.56 12 7.17 69 6.87 37 7.24 development projects on the ground* The public sector , related to changing institutions 14 7.71 169 8.05 28 7.64 175 7.09 12 7.58 62 7.29 63 7.43 15 7.67 18 8.33 12 6.42 67 6.69 37 7.32 (organizations or sociopolitical conditions)* The private sector , related to 14 7.64 170 8.01 28 7.32 173 7.42 13 7.46 66 7.27 64 7.64 18 7.61 18 8.17 12 6.83 70 7.40 34 7.32 institutional and policy change (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 86 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Ghana? Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Project implementation (or other 11 7.18 140 7.11 24 6.92 138 6.83 11 5.36 43 7.19 50 6.26 16 5.13 15 7.93 9 5.44 54 6.78 22 6.27 organizational strengthening)* Citizen engagement (incorporating 12 6.08 122 6.67 22 6.23 129 6.29 10 5.20 47 5.96 50 5.80 15 4.73 15 6.73 7 5.71 50 6.30 22 6.18 citizens' voices into development) Policy design (for clarity and better incentives to achieve development 13 5.00 134 7.14 25 7.20 131 6.76 10 5.10 48 6.58 45 6.42 12 5.75 16 7.88 8 7.38 53 6.70 22 5.55 goals)* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups When thinking about how to improve capacity building in Ghana to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Project implementation (or other 11 6.55 144 8.17 26 7.77 155 7.70 9 5.89 59 7.61 53 7.43 15 7.47 15 8.60 9 7.11 60 7.83 32 8.22 organizational strengthening)* Citizen engagement (incorporating 12 7.17 145 8.32 25 8.28 158 8.04 10 5.70 61 7.39 53 8.08 15 7.13 16 8.31 9 7.22 61 7.67 33 8.09 citizens' voices into development)* Policy design (for clarity and better incentives to achieve development 13 6.62 147 8.37 27 7.85 155 7.76 9 7.11 60 7.63 52 8.15 13 7.38 16 8.38 9 6.56 59 7.81 32 8.38 goals)* (1-Not important at all, 10-Very important) *Significantly different between stakeholder groups 87 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Ghana? (Choose no more than TWO) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Staff too inaccessible* 5.9% 19.4% 3.4% 11.2% 7.1% 20.8% 22.5% 22.7% 5.3% 16.7% 9.0% 12.8% Not exploring alternative policy 11.8% 8.2% 27.6% 6.6% 7.1% 11.1% 11.3% 4.5% 10.5% 0.0% 11.5% 5.1% options Not adequately sensitive to 35.3% 21.9% 24.1% 16.3% 21.4% 13.9% 19.7% 4.5% 36.8% 41.7% 15.4% 20.5% political/social realities in Ghana Not enough public disclosure of its 17.6% 24.0% 6.9% 26.0% 21.4% 29.2% 31.0% 45.5% 26.3% 33.3% 21.8% 10.3% work Arrogant in its approach 0.0% 1.5% 3.4% 1.5% 14.3% 5.6% 5.6% 4.5% 0.0% 0.0% 1.3% 7.7% Not aligned with country priorities 23.5% 15.3% 17.2% 11.7% 35.7% 19.4% 8.5% 4.5% 15.8% 8.3% 15.4% 10.3% The credibility of its knowledge/data 11.8% 3.6% 13.8% 4.6% 14.3% 1.4% 7.0% 9.1% 5.3% 0.0% 1.3% 2.6% World Bank Group’s processes too 5.9% 11.7% 17.2% 21.9% 0.0% 15.3% 12.7% 13.6% 10.5% 8.3% 10.3% 10.3% complex Not willing to honestly criticize policies and reform efforts in the 5.9% 21.9% 24.1% 16.8% 7.1% 13.9% 15.5% 18.2% 10.5% 25.0% 17.9% 10.3% country Too influenced by developed 5.9% 21.9% 24.1% 20.4% 0.0% 12.5% 21.1% 18.2% 26.3% 25.0% 29.5% 25.6% countries Imposing technocratic solutions 17.6% 13.3% 0.0% 11.7% 14.3% 6.9% 12.7% 18.2% 0.0% 0.0% 15.4% 17.9% without regard to political realities World Bank Group’s processes too 5.9% 1.5% 6.9% 5.1% 14.3% 8.3% 2.8% 9.1% 15.8% 8.3% 5.1% 7.7% slow Too bureaucratic in its operational 0.0% 11.2% 10.3% 16.3% 7.1% 12.5% 4.2% 4.5% 21.1% 0.0% 12.8% 15.4% policies and procedures Not aligned with other donors’ work 5.9% 3.6% 3.4% 3.1% 7.1% 1.4% 2.8% 4.5% 0.0% 0.0% 1.3% 2.6% Not collaborating enough with non- 5.9% 4.6% 6.9% 5.6% 7.1% 9.7% 5.6% 4.5% 5.3% 0.0% 6.4% 7.7% state actors Not client focused 5.9% 2.6% 6.9% 2.0% 14.3% 0.0% 4.2% 0.0% 10.5% 8.3% 2.6% 0.0% Other 5.9% 1.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% Don't know 11.8% 5.1% 0.0% 7.7% 0.0% 5.6% 5.6% 4.5% 0.0% 8.3% 11.5% 12.8% *Significantly different between stakeholder groups 88 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Ghana? (Choose no more than TWO) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Capacity development 44.4% 45.4% 34.5% 54.1% 35.7% 43.7% 47.9% 47.6% 31.6% 50.0% 48.1% 36.8% Policy based lending / budget 27.8% 29.6% 20.7% 35.7% 50.0% 19.7% 31.0% 19.0% 47.4% 25.0% 26.0% 23.7% support to the Government Knowledge products/services* 11.1% 15.8% 37.9% 14.8% 7.1% 25.4% 23.9% 23.8% 26.3% 25.0% 11.7% 26.3% Investment lending 44.4% 36.7% 27.6% 31.1% 35.7% 26.8% 31.0% 23.8% 21.1% 25.0% 36.4% 18.4% Technical assistance 33.3% 43.9% 62.1% 39.8% 42.9% 39.4% 42.3% 42.9% 57.9% 25.0% 42.9% 52.6% Trust Fund management* 11.1% 10.2% 13.8% 5.1% 21.4% 15.5% 14.1% 9.5% 15.8% 41.7% 5.2% 13.2% Other 0.0% 0.5% 3.4% 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 5.2% 2.6% Don't know 5.6% 7.1% 0.0% 7.7% 0.0% 9.9% 4.2% 9.5% 0.0% 0.0% 9.1% 7.9% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Academia/Think Tanks/Research 38.9% 31.8% 13.8% 26.8% 21.4% 30.0% 18.3% 19.0% 21.1% 25.0% 44.9% 29.3% Institutes* Donor Community* 0.0% 21.2% 6.9% 12.6% 7.1% 12.9% 9.9% 14.3% 5.3% 8.3% 7.7% 9.8% Media* 16.7% 7.6% 17.2% 11.1% 35.7% 12.9% 9.9% 28.6% 0.0% 8.3% 10.3% 14.6% NGOs* 16.7% 14.6% 37.9% 14.6% 21.4% 27.1% 42.3% 19.0% 36.8% 50.0% 16.7% 26.8% Local Government* 22.2% 39.9% 37.9% 54.0% 14.3% 21.4% 26.8% 28.6% 42.1% 25.0% 24.4% 31.7% Private Sector 27.8% 36.4% 44.8% 35.9% 21.4% 44.3% 36.6% 42.9% 36.8% 25.0% 35.9% 36.6% Parliament 11.1% 3.5% 0.0% 2.5% 7.1% 5.7% 5.6% 9.5% 5.3% 8.3% 6.4% 2.4% Community-Based Organizations 16.7% 18.7% 24.1% 19.7% 21.4% 12.9% 25.4% 19.0% 42.1% 8.3% 23.1% 17.1% (CBOs) Beneficiaries 16.7% 13.6% 6.9% 12.1% 14.3% 12.9% 8.5% 4.8% 10.5% 8.3% 11.5% 9.8% Foundations* 11.1% 1.5% 3.4% 1.0% 21.4% 8.6% 8.5% 4.8% 0.0% 16.7% 3.8% 0.0% Faith-Based Organizations 0.0% 3.5% 6.9% 1.0% 0.0% 4.3% 4.2% 0.0% 0.0% 0.0% 3.8% 2.4% Other 0.0% 1.5% 0.0% 1.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 1.3% 2.4% Don't know 5.6% 2.0% 0.0% 1.5% 0.0% 1.4% 0.0% 4.8% 0.0% 8.3% 2.6% 7.3% *Significantly different between stakeholder groups 89 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Ghana? (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall the World Bank Group currently plays a relevant role in 16 5.19 182 6.90 27 6.85 183 6.84 12 6.17 64 6.67 68 6.75 19 6.21 19 7.79 12 6.42 69 6.28 35 5.86 development in Ghana* The World Bank Group’s work is aligned with what I consider the 15 4.93 175 6.12 28 6.29 173 5.85 11 5.36 61 5.74 65 5.78 19 5.68 19 7.26 12 6.00 67 5.58 35 5.20 development priorities for Ghana The World Bank Group supports programs and strategies that are 13 4.54 178 6.40 29 6.83 172 6.13 10 6.00 63 6.56 66 6.41 19 5.00 19 6.79 12 6.75 66 5.73 34 5.74 realistic for Ghana* The World Bank Group treats clients and stakeholders in Ghana 15 4.80 160 6.76 26 6.77 159 6.50 12 5.75 62 6.23 60 6.85 18 5.44 19 8.05 12 6.75 59 5.75 27 5.85 with respect* 90 The World Bank Group Ghana Country Opinion Survey 2014 To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Responsiveness* 16 4.19 160 6.04 26 6.73 163 5.79 12 5.00 59 5.92 58 6.03 17 5.18 19 6.95 11 6.00 60 5.48 29 5.55 Flexibility (in terms of the institution’s products and 15 4.07 154 5.70 27 6.26 164 5.20 11 6.09 59 5.93 57 6.09 14 4.79 19 6.26 10 5.70 61 5.33 30 5.13 services)* Flexibility (in terms of changing 16 5.19 157 5.75 25 5.72 170 5.17 13 5.00 57 5.56 56 6.07 18 6.00 19 7.00 9 5.56 66 5.12 31 5.03 country circumstances)* Being inclusive* 15 4.33 153 6.18 26 6.15 156 5.67 13 5.85 59 5.81 53 6.28 17 5.29 19 7.00 12 4.75 61 6.00 31 5.35 Openness (sharing data and other 15 4.60 168 6.82 27 7.33 167 6.37 12 6.00 62 6.31 62 6.63 17 5.29 19 6.84 10 5.60 63 5.62 33 5.39 information)* Staff accessibility* 14 4.43 152 5.82 26 6.35 155 4.74 13 5.77 57 5.16 60 5.63 16 4.38 19 6.74 12 4.75 57 4.93 27 5.00 Straightforwardness and honesty* 15 5.47 166 6.65 27 6.48 165 6.23 13 6.54 63 5.98 57 6.67 17 5.29 18 7.11 12 6.33 62 5.56 29 5.45 Ease of access to the people at the WBG who are making decisions 15 5.27 152 6.01 27 5.93 151 5.04 12 6.00 59 5.54 57 5.58 14 4.07 19 6.58 10 5.50 53 5.21 25 4.76 important to my work* Collaboration with civil society* 15 5.20 160 6.16 27 5.37 160 5.64 11 6.00 63 5.33 62 5.71 17 4.65 19 5.79 12 4.58 60 5.00 31 5.61 Collaboration with the 14 5.57 170 7.85 26 7.58 174 7.38 13 6.08 63 7.63 61 6.75 17 6.41 19 8.11 11 7.91 64 6.89 32 6.88 Government* Collaboration with other donors 14 5.86 155 7.34 28 6.54 157 6.80 13 6.15 61 6.80 60 6.35 16 6.13 18 6.89 11 7.27 60 6.40 28 6.21 and development partners* Collaboration with the private 14 4.36 141 5.88 28 5.57 149 5.17 12 5.25 61 5.05 61 5.46 18 5.39 18 5.28 11 4.18 60 5.23 26 4.42 sector* The speed in which it gets things 13 4.92 155 6.11 26 6.15 158 5.77 13 6.15 58 5.48 57 6.07 16 5.94 18 6.22 12 5.92 60 5.37 30 4.60 accomplished on the ground Being a long-term partner* 16 5.06 160 7.96 26 7.15 169 7.57 13 6.46 61 7.07 63 6.79 19 7.47 18 7.94 11 7.18 64 6.61 31 5.90 *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Ghana, do you believe that the World Bank Group should have…? * Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other More local presence 81.3% 82.3% 70.0% 85.9% 38.5% 80.6% 75.4% 81.0% 89.5% 83.3% 81.3% 69.4% The current level of local presence is 6.3% 11.6% 13.3% 8.3% 38.5% 10.4% 14.5% 14.3% - 8.3% 6.7% 2.8% adequate Less local presence - 3.5% 10.0% 3.1% 23.1% 3.0% 2.9% 4.8% 10.5% - 1.3% 2.8% Don't know 12.5% 2.5% 6.7% 2.6% - 6.0% 7.2% - - 8.3% 10.7% 25.0% *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other 91 The World Bank Group Ghana Country Opinion Survey 2014 The World Bank Group does not do 27.8% 15.1% 17.2% 15.5% 33.3% 20.8% 12.9% 19.0% 21.1% 33.3% 31.6% 20.0% adequate follow through/follow-up There is not an adequate level of 38.9% 40.2% 41.4% 45.4% 20.0% 33.3% 41.4% 61.9% 36.8% 25.0% 35.4% 42.5% citizen/civil society participation The World Bank Group is not sensitive enough to political/social 22.2% 23.6% 24.1% 23.7% 26.7% 26.4% 14.3% 19.0% 31.6% 16.7% 22.8% 12.5% realities on the ground Lack of/inadequate levels of capacity 5.6% 18.6% 27.6% 19.6% 26.7% 15.3% 27.1% 4.8% 15.8% 41.7% 7.6% 20.0% in Government* Poor donor coordination* 44.4% 10.6% 20.7% 11.3% 13.3% 8.3% 15.7% 9.5% 10.5% 16.7% 12.7% 17.5% The World Bank Group works too 22.2% 6.5% 3.4% 4.1% 26.7% 18.1% 4.3% 4.8% 10.5% 16.7% 7.6% 7.5% slowly* The Government works inefficiently 11.1% 15.6% 20.7% 21.6% 40.0% 22.2% 37.1% 23.8% 15.8% 16.7% 24.1% 20.0% Political pressures and obstacles 16.7% 31.2% 24.1% 29.9% 6.7% 26.4% 21.4% 33.3% 31.6% 25.0% 25.3% 15.0% Reforms are not well thought out in 5.6% 32.2% 20.7% 21.1% 0.0% 19.4% 18.6% 14.3% 26.3% 8.3% 22.8% 30.0% light of country challenges* Other 0.0% 1.0% 0.0% 1.0% 0.0% 1.4% 2.9% 0.0% 0.0% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups 92 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Anti-corruption* 15 6.93 192 8.49 28 7.79 193 8.06 13 6.23 69 8.75 65 7.89 20 8.35 18 9.00 12 7.75 74 8.62 37 8.30 Information and communications 16 7.19 191 8.12 27 7.93 187 8.02 14 5.93 67 8.07 67 7.96 19 7.42 19 8.58 12 8.67 73 8.22 38 8.29 technology* Transport* 16 6.56 191 8.38 28 7.89 184 8.16 13 6.46 67 8.37 67 7.85 19 7.95 19 9.05 11 7.36 77 8.45 37 8.27 Crime and violence 16 6.25 186 7.41 28 7.29 181 6.91 13 5.92 67 7.48 62 7.52 19 6.68 17 8.18 10 7.80 71 7.58 35 7.40 Law and justice 16 6.75 185 7.52 29 6.69 181 6.70 13 6.08 66 7.00 62 7.31 19 6.42 18 8.00 11 7.82 73 7.26 36 6.97 Urban development* 15 7.47 192 7.84 27 7.52 185 8.19 13 6.15 70 8.00 61 7.59 18 7.56 18 8.22 11 7.82 75 7.45 36 8.36 Environmental sustainability* 16 7.50 190 8.08 28 8.14 184 8.30 13 6.85 68 8.09 62 7.50 19 7.47 19 8.26 12 8.83 75 7.96 35 7.60 Regulatory framework 16 6.69 180 7.54 27 7.52 172 7.19 13 6.38 67 7.42 59 7.41 19 7.68 18 8.22 12 8.17 68 6.88 36 8.03 Communicable/non-communicable 16 6.56 191 8.10 27 7.22 181 7.86 14 5.43 70 8.23 62 7.90 20 7.35 19 8.05 12 8.00 74 7.81 37 7.68 diseases* Poverty reduction* 15 7.47 193 8.84 28 8.21 185 8.68 14 5.57 66 8.97 66 8.21 21 8.67 19 9.00 12 8.67 73 9.21 36 8.50 Gender equity 15 7.53 185 7.43 28 7.29 183 6.81 13 6.77 69 7.13 62 7.42 19 7.32 19 8.21 10 7.90 75 7.32 36 7.03 Domestic private sector 15 6.87 185 7.99 28 8.32 182 7.77 14 6.50 67 8.21 62 7.68 18 6.83 19 8.89 12 8.50 71 7.99 35 8.20 development* Foreign direct investment 15 6.93 187 8.00 28 7.96 185 7.68 13 6.62 66 7.67 63 8.05 18 7.17 19 8.79 9 8.44 73 8.15 34 7.62 Water and sanitation* 16 7.38 191 8.83 29 8.00 186 8.51 13 6.77 68 8.59 64 8.39 20 8.35 19 9.21 12 8.75 76 8.62 37 8.14 Trade and exports* 15 7.00 188 8.14 29 7.24 184 7.40 13 6.92 67 7.58 64 7.81 20 7.55 19 8.95 12 8.83 74 7.88 36 7.78 Economic growth* 15 7.47 190 8.83 29 8.21 190 8.17 14 6.86 69 8.83 63 8.08 20 8.05 19 9.58 12 8.83 72 8.72 38 7.76 Energy* 16 7.50 191 8.73 27 8.33 188 8.44 13 6.38 70 8.67 62 8.34 19 7.79 19 9.42 12 8.75 75 8.75 35 8.49 Disaster management* 15 7.00 186 7.72 28 7.57 184 7.48 14 6.29 67 8.15 62 7.74 19 6.47 19 8.89 12 8.58 74 8.03 35 7.97 Public sector governance/reform 14 7.71 188 8.39 29 8.07 182 7.99 13 6.38 63 7.86 65 7.91 20 7.45 19 8.21 11 8.18 74 8.22 34 8.09 Job creation/employment* 15 7.07 188 8.46 29 7.52 190 8.26 14 5.86 68 8.74 63 8.21 18 6.78 19 9.11 12 9.00 77 8.47 36 8.61 Financial markets* 15 6.40 184 7.68 27 7.78 180 7.41 14 6.36 62 7.89 60 7.73 20 7.75 19 8.53 12 8.58 70 7.93 33 8.30 Equality of opportunity* 15 7.07 178 7.68 29 7.48 175 7.33 13 5.69 65 7.26 59 7.71 19 7.11 19 8.32 11 7.36 67 8.03 31 7.90 Health* 15 7.60 191 8.88 28 8.64 185 8.68 14 6.71 68 8.63 63 8.70 19 8.37 18 9.06 12 9.83 76 8.86 38 8.34 Rural development* 15 7.13 194 8.74 29 8.07 173 8.74 14 6.50 66 8.97 62 8.02 20 8.25 19 9.11 12 8.42 71 8.66 35 8.66 Global/regional integration* 16 6.19 182 7.99 29 7.52 177 7.12 11 6.73 65 7.83 58 7.38 17 6.47 19 8.37 11 8.00 70 7.70 34 7.50 Food security* 16 7.31 186 8.51 29 7.83 180 7.82 14 6.57 67 8.31 63 8.33 20 8.05 19 9.05 12 8.42 71 8.55 36 8.00 Education* 15 7.47 188 8.82 28 8.64 187 8.82 13 7.00 67 8.60 64 8.67 20 8.40 19 9.42 10 9.70 77 8.84 37 8.00 Social protection* 14 6.36 188 7.68 29 6.72 185 7.30 13 6.08 66 7.17 60 7.65 19 6.84 19 8.53 11 8.09 72 7.82 36 7.00 Climate change 15 6.47 184 7.85 28 7.36 178 7.44 13 7.23 67 6.94 58 7.59 19 6.63 18 8.56 12 8.08 70 7.37 34 7.29 Agricultural development* 16 7.38 194 8.97 29 8.38 188 8.66 12 7.08 66 8.95 64 8.58 19 8.47 19 9.00 12 9.08 77 9.06 37 8.62 Natural resource management* 16 7.31 191 8.45 27 8.30 189 7.40 12 7.58 68 7.35 60 8.33 19 7.16 19 8.16 12 8.50 73 8.44 37 7.54 *Significantly different between stakeholder groups 93 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Anti-corruption 13 5.23 131 5.13 25 3.76 122 4.76 14 5.14 52 3.87 55 4.29 17 5.53 16 3.94 10 4.70 57 4.42 27 4.07 Information and communications 16 5.19 137 6.20 25 5.08 131 5.51 15 4.93 49 5.49 55 5.35 17 5.41 16 5.94 10 5.00 57 5.26 25 5.52 technology Transport 14 6.14 152 6.28 26 4.96 138 5.95 13 5.62 50 5.46 57 5.79 19 6.32 18 5.78 10 5.40 58 5.74 26 4.96 Crime and violence 16 4.63 120 5.37 25 4.20 112 4.56 14 4.64 44 4.68 47 5.11 16 4.69 13 4.62 10 5.20 53 4.19 22 4.41 Law and justice 15 4.93 122 5.25 25 4.08 108 4.80 14 5.50 50 5.14 47 5.28 16 5.25 16 4.56 10 5.10 55 4.76 24 4.88 Urban development 15 5.93 152 6.30 26 4.88 153 6.44 15 5.40 51 6.20 52 5.54 19 6.11 17 5.94 11 5.36 61 5.77 29 5.79 Environmental sustainability 15 5.07 148 6.31 26 5.04 148 6.13 14 5.79 51 5.73 48 5.88 17 5.94 17 5.65 10 5.60 58 5.50 27 5.81 Regulatory framework 15 5.13 131 5.89 25 5.08 130 5.69 15 5.13 43 5.98 49 5.61 17 5.94 16 5.69 9 5.11 55 4.96 26 5.35 Communicable/non-communicable 16 4.88 145 6.78 26 5.50 135 6.12 15 5.60 51 6.35 50 6.40 18 5.89 17 6.59 11 5.91 60 6.08 28 6.32 diseases* Poverty reduction 14 5.21 159 6.47 26 5.42 158 6.46 14 6.43 55 6.13 61 5.66 19 6.53 19 5.95 11 5.73 65 5.74 32 5.44 Gender equity 14 5.71 138 6.03 25 4.56 135 5.47 13 6.54 51 5.00 51 5.71 16 5.44 18 4.83 9 5.67 54 5.09 25 5.32 Domestic private sector 14 4.79 130 5.75 25 4.76 124 5.34 13 5.69 52 5.13 51 5.00 15 5.53 16 5.25 10 6.10 57 4.70 26 5.31 development Foreign direct investment 14 5.50 143 6.39 26 5.15 131 6.01 14 6.07 50 5.56 53 5.43 16 6.88 18 5.94 10 6.40 60 5.48 26 6.08 Water and sanitation* 15 5.33 160 6.89 25 5.72 158 6.87 15 6.13 55 6.07 55 6.20 17 6.24 19 6.63 10 6.30 65 5.60 28 5.75 Trade and exports 14 5.00 133 5.99 24 4.50 127 5.56 14 5.71 50 5.44 53 5.08 17 4.82 18 5.56 10 5.50 61 4.82 26 5.58 Economic growth 16 5.19 154 6.32 25 4.96 141 6.01 15 5.60 54 5.83 57 5.84 18 6.28 18 6.22 9 5.67 64 5.31 31 5.71 Energy 14 4.43 139 5.88 24 5.29 132 5.63 14 5.36 50 5.58 52 5.37 18 5.17 17 5.35 10 5.30 61 5.21 26 4.77 Disaster management 15 5.27 130 5.71 26 4.38 122 5.19 13 5.77 52 5.33 54 5.70 18 5.11 17 5.65 10 5.20 59 4.92 25 4.92 Public sector governance/reform 15 5.73 156 6.62 26 5.31 139 6.13 12 6.42 49 6.12 57 5.74 16 6.75 19 6.53 9 6.33 62 5.85 26 5.50 Job creation/employment 16 4.81 144 5.33 25 4.76 148 5.07 12 4.83 53 5.62 57 5.23 16 4.50 19 5.11 10 5.00 62 4.60 29 4.83 Financial markets 15 5.93 129 5.88 25 4.44 129 5.41 13 5.31 47 5.87 53 5.75 18 5.44 17 5.41 10 5.80 58 5.43 26 6.23 Equality of opportunity 15 4.87 129 5.57 24 4.88 122 5.19 13 5.62 46 5.54 47 5.15 16 4.56 15 4.53 9 6.00 53 4.94 24 5.42 Health* 15 5.67 158 7.00 25 6.32 150 6.99 13 6.08 52 6.52 58 6.36 18 6.17 19 6.79 11 5.27 63 5.98 27 5.93 Rural development 16 5.13 158 6.10 27 5.30 153 6.24 13 6.15 54 5.50 57 5.49 18 5.83 18 5.56 11 5.73 61 5.34 28 5.29 Global/regional integration 15 6.40 138 6.04 26 4.65 126 5.60 13 5.46 51 5.43 49 5.29 16 5.63 18 5.50 10 6.00 58 5.28 23 5.09 Food security 16 5.69 147 6.30 26 5.08 140 5.81 14 5.79 51 5.12 52 5.50 18 5.72 19 5.42 11 5.45 61 5.52 28 5.50 Education 15 5.73 164 6.91 25 6.36 151 6.70 13 6.23 53 6.02 63 6.17 18 6.11 19 6.05 11 6.73 65 6.18 28 5.61 Social protection 16 5.25 135 5.59 24 4.08 130 5.43 11 4.82 50 5.10 50 5.44 16 4.69 15 4.73 10 5.60 53 4.72 25 4.76 Climate change* 16 5.81 135 5.99 22 4.59 125 5.66 12 5.83 47 4.87 47 5.17 13 4.54 16 4.88 10 5.40 55 4.82 24 5.29 Agricultural development 16 5.44 156 6.39 24 6.13 152 6.34 12 6.00 53 6.15 61 5.82 18 6.56 19 6.32 10 6.80 63 6.03 31 5.65 Natural resource management 16 4.81 134 5.81 25 4.32 130 5.25 13 6.31 49 5.16 56 5.09 18 5.72 17 5.59 10 5.70 55 5.16 29 4.86 *Significantly different between stakeholder groups 94 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Ghana?* Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other At the Headquarters (in Washington 50.0% 47.4% 65.5% 35.4% 57.1% 40.3% 52.1% 38.1% 42.1% 50.0% 34.2% 43.2% D.C.) In the country 16.7% 17.9% 20.7% 28.1% 35.7% 19.4% 15.5% 14.3% 31.6% 25.0% 19.0% 10.8% Don't know 33.3% 34.7% 13.8% 36.5% 7.1% 40.3% 32.4% 47.6% 26.3% 25.0% 46.8% 45.9% *Significantly different between stakeholder groups Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group’s work help to achieve 17 5.88 172 6.49 28 6.14 179 6.55 13 6.46 59 6.86 64 6.27 19 5.68 18 7.78 12 6.67 63 6.19 35 6.26 development results in Ghana? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Ghana? (1-Strongly disagree, 10-Strongly agree) Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group's financial instruments meet the needs of 16 4.88 180 5.57 26 7.35 168 5.60 13 5.62 64 5.61 60 6.03 19 5.42 18 6.28 10 5.80 67 4.73 31 5.23 Ghana* The World Bank Group meets Ghana’s needs for knowledge 16 5.00 174 6.09 25 7.56 166 6.05 13 5.69 62 6.16 59 6.49 18 5.89 18 7.50 10 6.40 67 5.34 33 5.67 services* *Significantly different between stakeholder groups Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe the World Bank Group measures and 15 5.53 142 6.54 26 7.00 146 6.16 13 6.23 56 6.04 52 6.40 15 5.40 17 7.88 9 6.67 51 5.96 24 5.25 corrects its work in real time in Ghana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 95 The World Bank Group Ghana Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Weekly - 11.2% 20.7% 7.2% 6.7% 11.3% 5.6% 14.3% 31.6% - 6.3% 5.1% Monthly 25.0% 13.7% 31.0% 13.8% 46.7% 18.3% 29.2% 4.8% 15.8% 33.3% 11.4% 7.7% A few times a year 12.5% 22.3% 37.9% 19.0% 33.3% 19.7% 20.8% 38.1% 26.3% 41.7% 15.2% 30.8% Rarely 18.8% 17.3% 6.9% 29.7% - 15.5% 25.0% 23.8% 10.5% 8.3% 29.1% 23.1% Never 43.8% 35.5% 3.4% 30.3% 13.3% 35.2% 19.4% 19.0% 15.8% 16.7% 38.0% 33.3% *Significantly different between stakeholder groups In Ghana, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Are timely 14 4.86 145 6.19 26 6.38 164 5.95 13 5.08 52 5.98 55 6.05 16 5.25 17 6.59 10 6.00 55 5.40 20 5.40 Include appropriate level of stakeholder involvement during 14 5.64 147 6.31 28 6.18 161 6.03 13 5.77 56 5.96 59 6.14 17 5.76 17 7.00 11 5.27 52 5.96 23 6.00 preparation Are relevant to Ghana’s 12 6.58 164 6.49 27 6.74 173 6.33 13 5.69 59 6.49 63 6.51 18 6.61 18 7.22 11 6.45 63 6.03 28 5.86 development priorities Lead to practical solutions* 12 5.92 156 6.41 26 7.15 160 5.99 12 6.08 57 6.07 59 6.73 17 5.12 18 7.11 11 6.45 60 5.48 26 5.81 Are accessible (well written and 12 4.75 156 6.03 27 6.22 161 5.75 14 5.07 58 5.64 58 5.52 17 4.94 18 6.72 11 3.73 59 5.31 27 6.30 easy to understand)* Are source of relevant information 12 5.50 152 7.01 26 6.69 164 6.48 12 6.50 56 6.41 65 6.86 17 5.06 18 7.44 11 5.91 61 6.25 26 6.77 on global good practices* Enhance your knowledge and/or 13 5.54 157 6.62 26 6.88 166 6.37 14 5.21 58 6.86 63 6.97 18 5.39 18 6.89 11 6.82 61 6.11 31 5.94 skills* Are adequately disseminated* 13 4.69 154 5.81 27 5.33 165 5.54 14 4.50 57 5.51 58 5.60 18 4.89 18 6.00 10 5.90 57 4.75 26 4.69 Are translated enough into local 13 3.00 133 4.11 24 3.29 144 4.14 12 3.58 50 3.52 49 3.98 13 4.15 16 4.31 8 3.63 53 3.21 23 3.61 language Are adaptable to Ghana’s specific development challenges and 13 4.77 163 5.82 26 6.46 169 5.62 14 5.50 58 5.67 62 6.03 17 5.47 17 6.24 11 5.82 60 5.17 29 5.07 country circumstances *Significantly different between stakeholder groups 96 The World Bank Group Ghana Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the WBG's knowledge work and 15 6.07 177 6.69 27 6.70 174 6.50 15 6.73 61 6.39 67 6.81 16 6.00 18 7.17 11 7.36 63 6.14 33 6.64 activities make to development results in your country? Overall, how would you rate the technical quality of the WBG's 14 6.21 168 7.15 28 7.07 168 6.74 15 6.47 63 6.54 64 7.27 17 6.82 18 7.33 10 7.80 62 6.35 30 6.23 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Ghana’s development challenges? Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Conceptualization (understanding 15 5.73 158 6.42 26 6.69 151 6.01 13 5.31 60 6.45 58 6.28 17 5.94 18 7.17 9 6.00 52 5.67 27 6.81 and framing the problem) Design (appraising and planning 15 5.27 159 6.66 26 6.92 156 6.24 14 5.64 59 6.49 58 6.48 16 6.25 17 7.53 9 6.89 56 5.93 26 6.88 the solutions) Implementation (executing, carrying out, monitoring, and 15 5.60 157 6.83 28 6.82 162 6.63 14 5.71 59 6.42 63 6.71 16 6.13 19 7.26 9 6.89 59 5.90 26 6.73 making appropriate adjustments) Evaluation (assessing the impact 15 6.27 161 6.94 27 6.89 158 6.99 14 5.71 59 6.47 63 7.08 17 6.53 19 7.21 9 7.56 57 6.39 26 6.88 and results) (1-To no degree at all, 10-To a very significant degree) 97 The World Bank Group Ghana Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group disburses 16 4.44 163 5.39 28 6.43 171 5.75 14 4.50 53 5.55 63 6.48 18 4.94 17 6.41 10 5.10 62 5.42 28 5.71 funds promptly* The World Bank Group effectively monitors and evaluates the 17 4.94 179 6.70 27 6.48 174 6.89 14 5.43 62 6.03 66 6.44 19 6.26 18 7.39 11 7.27 64 6.05 32 6.72 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a timely 17 4.18 157 5.77 27 5.70 164 6.04 13 5.62 55 5.20 61 6.30 16 6.00 18 6.33 10 6.10 58 5.41 26 5.35 fashion* The World Bank Group’s “Safeguard Policy� requirements 17 4.59 154 6.08 25 5.92 152 6.29 12 5.33 52 6.04 52 6.83 15 6.27 17 6.65 10 6.60 54 5.31 26 5.46 are reasonable* The World Bank Group’s conditions 17 5.06 165 5.37 27 6.44 163 4.96 14 5.21 56 5.04 57 5.81 19 5.05 18 5.39 11 6.27 59 4.47 30 4.93 on its lending are reasonable* The World Bank Group takes 16 3.75 158 5.61 27 5.74 159 5.31 14 5.36 57 5.26 55 6.20 17 4.47 17 6.29 10 6.70 51 5.22 27 4.81 decisions quickly in Ghana* Working with the World Bank Group increases Ghana’s 17 5.94 175 6.57 28 7.14 175 6.65 14 5.71 62 6.24 65 6.85 19 6.37 18 7.22 11 7.09 63 6.00 35 6.00 institutional capacity The World Bank Group ensures consistency and continuity through 13 5.23 142 6.01 28 6.04 132 6.09 14 5.71 53 5.74 49 6.61 16 5.44 16 6.81 9 6.44 52 5.96 26 5.08 staff changes Where country systems are adequate, the World Bank Group 15 5.53 158 6.47 29 7.00 153 6.88 14 5.36 57 6.14 57 6.67 16 5.75 17 6.76 10 7.00 59 5.85 27 5.52 makes appropriate use of them* The World Bank Group provides 17 5.29 175 6.86 29 7.14 172 6.96 13 5.38 58 6.03 62 7.19 19 6.26 18 7.06 11 7.45 66 5.88 33 5.88 effective implementation support* *Significantly different between stakeholder groups Which of the following best describes the way the World Bank Group operates in Ghana?* *Significantly different between stakeholder groups Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other The World Bank Group takes too 11.1% 4.5% 10.0% 3.6% 20.0% 2.8% 8.6% 9.5% 10.5% 8.3% 5.1% 2.6% much risk in Ghana The World Bank Group does not take 38.9% 33.8% 50.0% 25.0% 33.3% 32.4% 38.6% 14.3% 36.8% 16.7% 33.3% 25.6% enough risk in Ghana The World Bank Group's approach to 5.6% 22.7% 26.7% 28.6% 26.7% 23.9% 8.6% 14.3% 15.8% 25.0% 11.5% 15.4% risk is appropriate Don't know 33.3% 26.3% 13.3% 28.1% 6.7% 26.8% 31.4% 38.1% 21.1% 25.0% 35.9% 41.0% Prefer not to answer 11.1% 12.6% - 14.6% 13.3% 14.1% 12.9% 23.8% 15.8% 25.0% 14.1% 15.4% 98 The World Bank Group Ghana Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Ghana Which of the following SHOULD the World Bank Group do to make itself of greater value in Ghana? (Choose no more than TWO) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Provide more adequate data/ knowledge/statistics/figures on 41.2% 34.2% 30.0% 31.3% 20.0% 29.2% 25.4% 40.9% 26.3% 33.3% 25.3% 30.0% Ghana’s economy Collaborate more effectively with 23.5% 28.1% 13.3% 28.6% 13.3% 23.6% 25.4% 31.8% 26.3% 0.0% 19.0% 15.0% Government clients Offer more innovative financial 17.6% 15.1% 16.7% 13.0% 20.0% 20.8% 21.1% 18.2% 26.3% 33.3% 21.5% 22.5% products Improve the competitiveness of its 11.8% 6.0% 16.7% 5.2% 6.7% 12.5% 7.0% 13.6% 0.0% 8.3% 3.8% 0.0% financing compared to markets Reach out more to groups outside of 29.4% 37.7% 26.7% 30.2% 20.0% 23.6% 28.2% 9.1% 10.5% 25.0% 38.0% 20.0% Government* Improve the quality of its experts as 23.5% 10.6% 16.7% 12.5% 26.7% 13.9% 14.1% 27.3% 21.1% 0.0% 11.4% 20.0% related to Ghana’s specific challenges Offer more innovative knowledge 11.8% 7.0% 16.7% 9.9% 20.0% 8.3% 8.5% 0.0% 5.3% 25.0% 11.4% 10.0% services Ensure greater selectivity in its work 17.6% 8.0% 13.3% 6.3% 6.7% 9.7% 5.6% 9.1% 26.3% 0.0% 6.3% 7.5% Increase the level of capacity 5.9% 21.1% 20.0% 26.6% 20.0% 13.9% 29.6% 22.7% 31.6% 33.3% 20.3% 30.0% development in the country Reduce the complexity of obtaining 11.8% 25.1% 23.3% 24.0% 6.7% 20.8% 18.3% 13.6% 26.3% 8.3% 22.8% 12.5% World Bank Group financing Work faster* 5.9% 4.0% 6.7% 5.2% 20.0% 6.9% 12.7% 4.5% 0.0% 33.3% 10.1% 10.0% Other* 0.0% 1.0% 0.0% 1.6% 0.0% 2.8% 0.0% 4.5% 0.0% 0.0% 3.8% 10.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Ghana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ghana?* Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Financial services 47.1% 39.1% 20.0% 28.5% 13.3% 46.4% 34.7% 45.5% 11.1% 33.3% 38.2% 35.0% Knowledge products 23.5% 17.3% 23.3% 15.5% 40.0% 17.4% 18.1% 9.1% 22.2% 25.0% 14.5% 7.5% Convening services 5.9% 5.6% 3.3% 2.1% 26.7% 10.1% 4.2% 4.5% 11.1% 8.3% 3.9% 12.5% None of the above 1.5% 10.0% 5.7% 13.3% - 9.7% 9.1% - 8.3% 6.6% 5.0% The combination is appropriate for 11.8% 33.0% 40.0% 41.5% 6.7% 18.8% 29.2% 22.7% 55.6% 8.3% 31.6% 30.0% Ghana Don't know 11.8% 3.6% 3.3% 6.7% - 7.2% 4.2% 9.1% - 16.7% 5.3% 10.0% *Significantly different between stakeholder groups 99 The World Bank Group Ghana Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Ghana? (Choose no more than TWO) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Local newspapers* 50.0% 46.5% 16.7% 53.0% 0.0% 39.7% 24.7% 61.9% 21.1% 18.2% 39.2% 56.4% International newspapers* 5.6% 2.5% 3.3% 1.5% 20.0% 4.1% 4.1% 9.5% 10.5% 9.1% 8.9% 0.0% Local radio 27.8% 29.7% 13.3% 35.9% 26.7% 34.2% 24.7% 33.3% 15.8% 18.2% 29.1% 33.3% International radio 5.6% 4.5% 13.3% 4.0% 13.3% 5.5% 6.8% 4.8% 10.5% 18.2% 3.8% 7.7% Local television 38.9% 29.7% 33.3% 30.8% 20.0% 26.0% 20.5% 33.3% 21.1% 9.1% 36.7% 30.8% International television* 0.0% 4.0% 13.3% 6.1% 20.0% 2.7% 9.6% 4.8% 0.0% 18.2% 8.9% 0.0% Periodicals* 22.2% 5.0% 6.7% 3.0% 13.3% 6.8% 6.8% 14.3% 15.8% 9.1% 3.8% 2.6% Internet 22.2% 46.0% 56.7% 42.4% 33.3% 45.2% 54.8% 33.3% 68.4% 45.5% 49.4% 43.6% Social media (e.g., Facebook, Twitter, 5.6% 7.9% 23.3% 6.1% 20.0% 13.7% 9.6% 0.0% 5.3% 27.3% 6.3% 5.1% YouTube, Flickr)* Blogs* 5.6% 15.8% 13.3% 6.6% 6.7% 8.2% 11.0% 0.0% 15.8% 9.1% 3.8% 2.6% Mobile phones* 11.1% 1.5% 3.3% 4.0% 13.3% 6.8% 17.8% 4.8% 5.3% 9.1% 5.1% 5.1% Instant messaging 0.0% 1.5% 0.0% 2.5% 6.7% 1.4% 1.4% 0.0% 10.5% 9.1% 0.0% 5.1% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent Percentage of Respondents President/ of a supported Local Multilateral Sector/ Private Government Trade (Responses Combined) Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Blogs* 11.1% 7.0% 26.7% 3.5% 20.0% 8.3% 11.0% 9.5% 15.8% 16.7% 6.3% 15.4% Direct contact with World Bank 11.1% 13.5% 26.7% 21.2% 20.0% 16.7% 23.3% 23.8% 21.1% 25.0% 24.1% 23.1% Group e-Newsletters 27.8% 18.5% 10.0% 10.6% 26.7% 16.7% 8.2% 19.0% 21.1% 33.3% 12.7% 12.8% Instant messaging 11.1% 8.5% 20.0% 9.1% 20.0% 4.2% 8.2% 0.0% 0.0% 0.0% 7.6% 5.1% World Bank Group's 27.8% 38.0% 10.0% 45.5% 20.0% 20.8% 31.5% 42.9% 15.8% 8.3% 30.4% 28.2% seminars/workshops/conferences* World Bank Group's publications and 33.3% 29.5% 26.7% 25.3% 20.0% 23.6% 19.2% 28.6% 15.8% 25.0% 26.6% 23.1% other written materials Mobile phones 16.7% 12.5% 3.3% 17.7% 26.7% 25.0% 23.3% 19.0% 10.5% 33.3% 21.8% 25.6% Social media (e.g., Facebook, Twitter, 22.2% 30.5% 26.7% 27.3% 26.7% 37.5% 34.2% 9.5% 42.1% 33.3% 21.5% 30.8% YouTube, Flickr) World Bank Group's website 27.8% 33.5% 46.7% 30.8% 13.3% 36.1% 28.8% 42.9% 57.9% 16.7% 41.8% 23.1% Other 0.0% 1.0% 0.0% 1.0% 0.0% 0.0% 2.7% 4.8% 0.0% 0.0% 3.8% 2.6% *Significantly different between stakeholder groups 100 The World Bank Group Ghana Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Yes 44.4% 16.9% 63.0% 23.6% 54.5% 25.0% 48.5% 21.1% 31.6% 16.7% 23.7% 15.4% No 55.6% 83.1% 37.0% 76.4% 45.5% 75.0% 51.5% 78.9% 68.4% 83.3% 76.3% 84.6% *Significantly different between stakeholder groups Have you requested information from the World Bank Group on its activities in the past year?* Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Yes 35.7% 28.8% 80.8% 21.6% 72.7% 30.9% 42.2% 27.8% 61.1% 40.0% 22.4% 16.7% No 64.3% 71.2% 19.2% 78.4% 27.3% 69.1% 57.8% 72.2% 38.9% 60.0% 77.6% 83.3% *Significantly different between stakeholder groups Were you able to obtain this information?* Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Yes 80.0% 92.5% 95.0% 90.0% 87.5% 95.2% 88.9% 20.0% 100.0% 75.0% 94.1% 83.3% No 20.0% 7.5% 5.0% 10.0% 12.5% 4.8% 11.1% 80.0% - 25.0% 5.9% 16.7% *Significantly different between stakeholder groups Do you have access to the Internet? Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Yes 93.8% 94.3% 92.6% 91.8% 80.0% 86.6% 93.8% 78.9% 94.7% 100% 93.4% 86.8% No 6.3% 5.7% 7.4% 8.2% 20.0% 13.4% 6.3% 21.1% 5.3% - 6.6% 13.2% Do you use/have used the World Bank Group website?* Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Yes 43.8% 47.4% 80.8% 47.3% 66.7% 51.4% 63.6% 55.0% 77.8% 70.0% 52.6% 44.7% No 56.3% 52.6% 19.20% 52.7% 33.3% 48.6% 36.4% 45.0% 22.2% 30.0% 47.4% 55.3% *Significantly different between stakeholder groups 101 The World Bank Group Ghana Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Which do you primarily use? Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other The World Bank Group’s country 60.0% 54.8% 47.8% 54.5% 66.7% 56.5% 67.3% 61.1% 53.3% 63.6% 57.9% 45.5% website The World Bank Group’s main 40.0% 45.2% 52.2% 45.5% 33.3% 43.5% 32.7% 38.9% 46.7% 36.4% 42.1% 54.5% website Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other High speed 92.9% 63.7% 73.9% 57.9% 42.9% 68.8% 69.0% 75.0% 56.3% 80.0% 62.9% 47.6% Dial-up 7.1% 36.3% 26.1% 42.1% 57.1% 31.3% 31.0% 25.0% 43.8% 20.0% 37.1% 52.4% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean I use/consult World Bank Group's data more often than I did a few 12 6.58 148 5.32 25 7.20 152 4.58 14 5.43 53 5.87 59 5.20 17 4.53 18 6.56 11 6.18 64 4.06 27 3.93 years ago.* I find the World Bank Group's 15 5.87 113 6.35 24 7.63 108 6.36 14 5.36 49 7.12 51 6.45 13 6.00 18 8.06 10 6.70 53 6.15 21 5.95 websites easy to navigate.* I find the information on the World 14 6.07 115 7.17 24 8.17 106 7.12 14 6.36 48 7.79 49 7.33 14 6.64 18 8.00 10 7.80 55 6.91 21 6.57 Bank Group's websites useful. The World Bank Group's social media channels are valuable 15 5.47 113 6.79 23 7.52 98 6.70 12 5.83 46 7.76 44 7.11 13 6.77 17 7.53 9 7.78 45 6.24 21 6.29 sources of information about the institution.* When I need information from the World Bank Group I know how to 14 5.00 132 6.34 24 7.83 136 6.46 13 5.62 47 7.60 55 7.25 14 6.29 18 7.50 11 7.18 57 5.82 23 6.43 find it.* The World Bank Group is responsive to my information 15 5.13 115 6.62 24 7.58 108 6.21 14 6.21 46 7.39 50 7.06 14 5.64 18 7.33 10 6.50 48 6.21 16 5.81 requests and inquiries. *Significantly different between stakeholder groups 102 The World Bank Group Ghana Country Opinion Survey 2014 H. Background Information Which of the following agencies of the World Bank Group do you work with in Ghana? (Select all that apply) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other The World Bank (IDA)* 53.3% 36.9% 72.4% 51.9% 26.7% 17.4% 23.0% 10.0% 31.3% 37.5% 8.6% 25.0% The International Finance 20.0% 14.5% 27.6% 15.3% 53.3% 15.9% 24.6% 20.0% 18.8% 25.0% 8.6% 12.5% Corporation (IFC)* The Multilateral Investment 13.3% 11.2% 20.7% 8.7% 26.7% 11.6% 18.0% 10.0% 6.3% 12.5% 2.9% 12.5% Guarantee Agency (MIGA) None* 33.3% 53.6% 17.2% 41.5% 20.0% 71.0% 50.8% 70.0% 43.8% 62.5% 85.7% 65.6% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Ghana? (Choose no more than TWO) Office of Consultant Private/ NGO/ the Employee on WBG- Bilateral/ Financial CBO/ Independent President/ of a supported Local Multilateral Sector/ Private Government Trade Percentage of Respondents Minister Ministry Project/PMU Govt. Agency Private Bank Found. Media Institution Union Academia Other Observer 44.4% 48.9% 34.5% 39.0% 33.3% 55.2% 47.0% 65.0% 44.4% 54.5% 53.7% 57.6% Use World Bank Group reports/data* 55.6% 23.9% 41.4% 29.4% 60.0% 29.9% 34.8% 15.0% 16.7% 45.5% 26.9% 36.4% Engage in World Bank Group 27.8% 37.2% 37.9% 37.9% 40.0% 6.0% 21.2% 25.0% 11.1% 0.0% 11.9% 6.1% related/sponsored events/activities* Collaborate as part of my 27.8% 22.3% 24.1% 27.7% 13.3% 14.9% 27.3% 15.0% 22.2% 18.2% 14.9% 12.1% professional duties Use World Bank Group website for 22.2% 22.3% 20.7% 19.2% 26.7% 38.8% 21.2% 20.0% 33.3% 45.5% 35.8% 30.3% information, data, research, etc. *Significantly different between stakeholder groups 103 The World Bank Group Ghana Country Opinion Survey 2014 Appendix C: Responses to All Questions across Geographic Locations Northern Sector N=255  Southern Sector N=146  Western Sector N=167  Eastern Sector N=219 A. General Issues Facing Ghana In general, how would you say that Ghana is headed in...?* Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector The right direction 50.8% 36.4% 30.9% 46.0% The wrong direction 23.8% 34.3% 27.3% 29.9% Not sure 25.4% 29.4% 41.8% 24.2% *Significantly different between locations Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important development priorities in Ghana. (Choose no more than THREE) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Social protection* 2.8% 2.8% 9.6% 3.9% Transport* 4.0% 10.6% 16.4% 15.6% Public sector governance/reform* 8.3% 12.0% 19.5% 22.4% Global/regional integration 1.2% 2.8% 0.6% 0.5% Gender equity 0.4% 1.4% 1.9% 3.4% Domestic private sector development 7.5% 11.3% 8.2% 4.9% Foreign direct investment* 0.4% 5.6% 2.5% 3.4% Water and sanitation* 5.2% 10.6% 20.1% 17.1% Anti-corruption 13.5% 13.4% 13.2% 15.6% Job creation/employment* 43.7% 29.6% 25.8% 25.4% Rural development 10.3% 7.7% 4.4% 8.3% Financial markets 0.0% 1.4% 1.3% 2.4% Urban development* 0.8% 0.7% 1.3% 3.9% Environmental sustainability 1.2% 3.5% 3.8% 3.4% Equality of opportunity 1.2% 0.7% 1.9% 1.5% Health* 40.5% 25.4% 25.8% 25.9% Education 54.0% 53.5% 48.4% 44.9% Poverty reduction 7.1% 14.1% 6.3% 10.7% Energy 22.2% 22.5% 16.4% 19.0% Food security* 14.7% 4.9% 3.1% 5.9% Climate change 1.2% 0.0% 0.6% 1.0% Agricultural development* 23.8% 28.2% 17.0% 15.1% Trade and exports 7.1% 3.5% 2.5% 3.9% Crime and violence 0.4% 2.8% 3.1% 2.0% Economic growth 12.7% 12.7% 12.6% 16.1% Law and justice 2.0% 5.6% 6.3% 4.9% Regulatory framework 0.4% 0.7% 1.3% 0.5% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 1.0% Natural resource management 9.5% 3.5% 7.5% 6.3% Disaster management 0.4% 0.0% 0.0% 1.0% Information and communications technology 2.0% 2.8% 2.5% 4.4% *Significantly different between locations 104 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ghana? (Choose no more than THREE) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Water and sanitation* 3.5% 4.1% 12.7% 11.3% Equality of opportunity* 2.4% 6.2% 7.2% 10.8% Economic growth* 51.4% 28.3% 30.7% 24.1% Climate change 1.6% 0.7% 0.6% 1.4% Global/regional integration 0.4% 0.0% 0.6% 0.5% Gender equity* 0.4% 3.4% 2.4% 5.2% Rural development 22.7% 24.8% 30.7% 28.3% Urban development 2.0% 3.4% 3.6% 3.8% Regulatory framework 0.4% 0.7% 0.0% 0.5% Social protection* 0.8% 3.4% 6.0% 1.9% Law and justice* 0.4% 4.8% 5.4% 2.8% Transport 3.1% 6.9% 6.0% 9.0% Crime and violence 0.4% 2.8% 1.2% 3.3% Communicable/non-communicable diseases 0.4% 0.0% 0.0% 0.9% Information and communications technology 0.4% 2.1% 1.2% 1.4% Anti-corruption 23.5% 22.8% 19.9% 17.0% Domestic private sector development 8.6% 10.3% 8.4% 3.8% Foreign direct investment 0.0% 2.1% 1.8% 1.4% Education 36.1% 40.7% 44.6% 46.2% Energy* 31.4% 11.0% 4.2% 10.4% Public sector governance/reform* 2.4% 7.6% 9.6% 9.4% Natural resource management 5.9% 4.8% 10.2% 9.9% Environmental sustainability 0.8% 0.7% 2.4% 0.9% Disaster management 0.0% 0.0% 1.8% 1.4% Health* 3.5% 7.6% 19.3% 21.7% Agricultural development* 45.5% 40.7% 25.9% 25.5% Job creation/employment 37.3% 41.4% 32.5% 29.7% Financial markets* 0.4% 0.7% 0.0% 3.3% Trade and exports* 7.8% 5.5% 2.4% 3.3% Food security 5.1% 5.5% 3.6% 9.0% *Significantly different between locations 105 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Ghana? (Choose no more than THREE) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Energy* 34.9% 37.2% 24.1% 29.8% Gender equity 1.6% 0.7% 0.6% 2.8% Equality of opportunity 2.0% 3.4% 3.0% 4.2% Social protection 3.1% 0.7% 2.4% 2.3% Global/regional integration 0.8% 1.4% 1.8% 1.9% Climate change 0.4% 0.0% 0.6% 0.0% Anti-corruption* 29.4% 21.4% 25.3% 16.3% Disaster management* 0.4% 0.0% 1.2% 2.8% Rural development 19.6% 13.1% 15.7% 15.8% Foreign direct investment* 3.1% 12.4% 5.4% 11.2% Urban development 1.6% 0.7% 1.2% 0.9% Water and sanitation 4.3% 2.1% 5.4% 3.7% Education* 26.7% 29.0% 38.0% 35.8% Information and communications technology* 2.0% 7.6% 3.0% 2.8% Regulatory framework 0.4% 0.7% 2.4% 1.9% Communicable/non-communicable diseases 0.4% 0.7% 0.0% 0.0% Trade and exports 23.1% 23.4% 13.9% 19.1% Public sector governance/reform* 6.3% 15.2% 12.7% 13.5% Domestic private sector development 13.3% 18.6% 15.7% 15.3% Job creation/employment 40.0% 33.8% 35.5% 28.8% Agricultural development 41.6% 40.7% 30.7% 36.7% Food security* 14.9% 2.8% 4.8% 2.8% Transport* 3.1% 2.8% 3.0% 11.6% Natural resource management* 10.2% 12.4% 25.9% 12.6% Environmental sustainability* 0.4% 2.1% 4.2% 1.4% Health 11.0% 5.5% 12.0% 14.4% Law and justice 2.0% 2.1% 4.2% 2.3% Crime and violence 0.0% 0.0% 0.6% 0.5% Financial markets 3.1% 6.2% 3.0% 6.5% *Significantly different between locations 106 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Ghana? (Choose no more than TWO) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Better employment opportunities for young 19.1% 35.3% 28.4% 36.5% people* Better employment opportunities for women* 26.6% 4.4% 2.0% 5.3% Greater access to micro-finance for the poor 16.6% 12.5% 12.2% 10.6% Greater voice and participation for citizens to help 11.2% 19.9% 16.9% 11.1% ensure greater accountability Greater access to health and nutrition for citizens* 5.8% 7.4% 17.6% 9.0% Better entrepreneurial opportunities (i.e., to start 28.6% 27.9% 25.0% 21.7% small and medium sized businesses) A growing middle class* 1.2% 9.6% 4.1% 2.1% Better opportunity for the poor who live in rural 9.1% 4.4% 8.8% 16.4% areas* Better opportunity for the poor who live in urban 2.1% 1.5% 2.7% 3.2% areas Consistent economic growth 19.1% 19.1% 14.9% 22.8% More reliable social safety net* 1.7% 8.1% 7.4% 5.8% Greater equity of fiscal policy 2.1% 4.4% 5.4% 7.4% Education and training that better ensure job 45.2% 37.5% 43.2% 40.2% opportunity Better quality public services 10.4% 5.1% 6.8% 5.8% Other 0.8% 0.0% 1.4% 0.5% *Significantly different between locations B. Overall Attitudes toward the World Bank Group Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 248 5.90 2.33 143 4.66 2.02 158 5.02 2.42 211 4.81 2.46 Bank Group in Ghana?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between locations Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 224 7.20 1.96 125 5.36 1.81 139 5.35 2.40 174 5.08 2.11 Bank Group’s effectiveness in Ghana.* (1-Not effective at all, 10-Very effective) *Significantly different between locations Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared to help Ghana solve 218 7.93 1.94 110 5.72 1.96 123 5.80 2.36 165 5.61 2.32 its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations 107 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ghana? (Choose no more than THREE) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Social protection 2.4% 1.4% 3.6% 3.7% Public sector governance/reform* 7.6% 17.2% 24.7% 23.7% Transport 8.0% 13.8% 9.6% 11.6% Poverty reduction* 13.6% 29.7% 25.9% 27.0% Global/regional integration 0.4% 1.4% 2.4% 2.3% Gender equity* 0.4% 0.0% 3.0% 2.8% Crime and violence 1.2% 0.7% 0.0% 1.9% Domestic private sector development 10.4% 16.6% 9.0% 7.9% Rural development 12.8% 20.0% 16.9% 18.1% Foreign direct investment* 0.0% 4.1% 4.2% 3.3% Water and sanitation* 6.8% 8.3% 14.5% 7.9% Energy 19.2% 11.7% 13.3% 16.3% Job creation/employment* 30.8% 26.2% 16.9% 22.8% Financial markets 2.4% 1.4% 1.2% 1.9% Urban development 1.6% 2.8% 1.2% 0.9% Environmental sustainability* 0.4% 2.1% 4.8% 0.9% Equality of opportunity 0.0% 2.1% 2.4% 2.3% Health* 36.8% 18.6% 23.5% 28.4% Education 37.2% 40.7% 41.6% 39.1% Food security 8.0% 2.1% 4.2% 5.1% Climate change 0.8% 0.0% 1.2% 0.0% Agricultural development 33.2% 37.9% 27.1% 31.6% Trade and exports* 15.6% 4.1% 2.4% 4.2% Economic growth 18.0% 14.5% 13.9% 18.6% Law and justice* 1.2% 4.1% 4.8% 0.5% Regulatory framework 0.8% 0.7% 0.6% 1.4% Communicable/non-communicable diseases 0.4% 1.4% 0.0% 0.9% Natural resource management 8.8% 3.4% 7.8% 4.2% Anti-corruption* 18.8% 4.8% 12.7% 8.8% Information and communications technology 2.4% 2.1% 0.6% 0.9% Disaster management 0.0% 1.4% 1.2% 0.9% *Significantly different between locations When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE… Greatest Value Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector Convening/Facilitating* 3.1% 0.0% 6.3% 4.0% Data 3.1% 4.6% 8.3% 6.3% Policy advice, studies, analyses 21.0% 16.8% 16.7% 14.9% Financial resources* 32.6% 45.8% 23.6% 38.9% Capacity development 20.1% 21.4% 20.8% 17.7% Technical assistance 10.3% 8.4% 13.2% 10.9% Mobilizing third party financial resources 1.3% 0.8% 1.4% 2.9% Donor coordination 4.9% 2.3% 7.6% 3.4% Linkage to South-South knowledge sharing 3.1% 0.0% 1.4% 0.6% Other 0.4% 0.0% 0.7% 0.6% *Significantly different between locations 108 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) … and which activity is of second greatest value in Ghana? nd 2 Greatest Value Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector Convening/Facilitating 5.0% 2.3% 0.7% 4.7% Data 7.2% 6.9% 5.6% 7.0% Policy advice, studies, analyses 12.7% 11.5% 17.5% 16.9% Financial resources 14.5% 23.1% 14.7% 18.0% Capacity development* 15.8% 31.5% 17.5% 11.0% Technical assistance* 19.9% 14.6% 27.3% 15.1% Mobilizing third party financial resources 6.3% 0.8% 6.3% 5.8% Donor coordination* 15.8% 7.7% 7.0% 15.1% Linkage to South-South knowledge sharing 2.7% 1.5% 2.8% 5.2% Other 0.0% 0.0% 0.7% 1.2% *Significantly different between locations How effectively do the World Bank Groups’ activities below support Ghana’s efforts to achieve development results? Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating* 211 7.16 2.17 94 5.03 1.62 109 5.94 2.19 147 5.31 2.08 Data* 218 7.89 2.07 104 6.11 2.05 117 6.56 2.38 146 6.05 2.13 Policy advice, studies, analyses* 226 7.94 2.17 121 6.05 2.04 125 6.66 2.23 159 6.26 2.20 Financial resources* 219 7.67 2.22 126 6.85 1.94 132 7.11 2.34 168 6.54 2.10 Technical assistance* 219 7.79 2.22 125 6.40 2.02 130 7.09 2.09 157 6.14 2.09 Mobilizing third party financial resources* 203 6.33 2.35 100 5.27 2.08 113 5.97 2.46 139 5.66 1.95 Donor coordination* 213 6.97 2.27 103 5.94 1.99 118 6.71 2.25 140 6.33 2.17 Linkage to South-South knowledge sharing* 199 5.47 2.68 82 4.73 1.94 92 5.76 2.42 112 5.30 2.04 (1-Not effective at all, 10-Very effective) *Significantly different between locations The World Bank Group can provide capacity building support in a number of ways in Ghana. To what degree would Ghana benefit, if capacity building were to support…? Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them more effectively engage and 228 8.39 1.84 125 7.19 2.20 140 7.69 2.21 178 6.82 2.42 participate in development efforts* The public sector , related to implementation of 230 8.27 1.97 129 7.16 2.31 137 7.93 1.94 192 7.27 2.16 specific development projects on the ground* The public sector , related to changing institutions 228 8.23 2.08 132 6.73 2.21 131 7.44 2.06 177 6.95 2.38 (organizations or sociopolitical conditions)* The private sector , related to institutional and 229 8.29 2.25 129 7.24 2.12 139 7.64 2.18 180 6.91 2.54 policy change* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations 109 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Ghana? Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 193 7.44 2.43 105 6.33 2.08 92 6.97 2.11 139 6.22 2.15 strengthening)* Citizen engagement (incorporating citizens' voices 186 7.18 2.45 90 5.26 2.62 90 6.32 2.61 133 5.46 2.30 into development)* Policy design (for clarity and better incentives to 184 7.69 2.44 102 5.89 2.29 94 6.55 2.42 134 6.22 2.16 achieve development goals)* (1-Not effective at all, 10-Very effective) *Significantly different between locations When thinking about how to improve capacity building in Ghana to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 193 8.33 2.23 118 7.41 1.95 113 7.87 2.22 160 7.33 2.15 strengthening)* Citizen engagement (incorporating citizens' voices 197 8.61 2.23 117 7.48 2.19 118 8.02 2.15 162 7.41 2.23 into development)* Policy design (for clarity and better incentives to 192 8.60 2.31 119 7.40 2.17 116 8.06 2.14 161 7.52 2.18 achieve development goals)* (1-Not important at all, 10-Very important) *Significantly different between locations Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Ghana? (Choose no more than TWO) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Staff too inaccessible* 20.5% 6.2% 12.6% 14.9% Not exploring alternative policy options* 12.0% 4.1% 6.3% 11.5% Not adequately sensitive to political/social realities 17.7% 24.8% 18.9% 18.3% in Ghana Not enough public disclosure of its work* 14.9% 26.9% 27.7% 33.2% Arrogant in its approach 2.8% 0.7% 3.1% 4.3% Not aligned with country priorities 13.3% 17.2% 15.1% 12.0% The credibility of its knowledge/data* 6.8% 2.1% 1.3% 5.3% World Bank Group’s processes too complex 14.5% 9.7% 16.4% 15.9% Not willing to honestly criticize policies and reform 25.3% 13.1% 16.4% 11.5% efforts in the country* Too influenced by developed countries* 15.3% 28.3% 19.5% 24.5% Imposing technocratic solutions without regard to 10.0% 17.9% 13.8% 8.7% political realities* World Bank Group’s processes too slow 7.6% 1.4% 4.4% 5.3% Too bureaucratic in its operational policies and 12.0% 14.5% 13.2% 9.1% procedures Not aligned with other donors’ work 4.4% 2.8% 0.6% 2.9% Not collaborating enough with non-state actors* 10.4% 8.3% 1.9% 2.4% Not client focused 4.4% 2.1% 2.5% 2.4% Other 0.0% 0.0% 0.6% 1.9% Don't know 4.4% 8.3% 7.5% 7.7% *Significantly different between locations 110 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Ghana? (Choose no more than TWO) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Capacity development 42.1% 50.0% 55.1% 44.5% Policy based lending / budget support to the 25.5% 42.5% 24.4% 30.1% Government* Knowledge products/services* 27.5% 8.9% 12.2% 18.2% Investment lending 28.3% 34.9% 32.1% 32.5% Technical assistance* 48.6% 34.9% 46.2% 38.8% Trust Fund management 15.0% 7.5% 8.3% 10.0% Other 0.8% 0.7% 0.6% 1.9% Don't know 5.3% 8.2% 6.4% 8.6% *Significantly different between locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Academia/Think Tanks/Research Institutes* 22.5% 34.2% 32.7% 31.6% Donor Community 17.3% 9.6% 10.7% 12.0% Media 6.8% 13.7% 12.6% 13.4% NGOs* 34.5% 11.0% 19.5% 14.4% Local Government 32.1% 43.8% 41.5% 35.4% Private Sector* 40.2% 41.8% 27.7% 35.4% Parliament 4.4% 2.7% 3.8% 5.7% Community-Based Organizations (CBOs) 19.7% 17.8% 23.3% 19.1% Beneficiaries 10.4% 15.1% 12.6% 11.0% Foundations* 6.0% 0.7% 1.3% 4.8% Faith-Based Organizations* 2.4% 0.7% 1.3% 5.3% Other 0.0% 1.4% 1.3% 1.9% Don't know 0.8% 1.4% 3.1% 3.8% *Significantly different between locations To what extent do you agree with the following statements about the World Bank Group’s work in Ghana? Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 235 7.61 2.28 128 6.24 2.07 145 6.38 2.65 194 5.99 2.33 relevant role in development in Ghana* The World Bank Group’s work is aligned with what I 233 7.10 2.49 123 4.99 2.24 132 5.58 2.48 189 5.15 2.15 consider the development priorities for Ghana* The World Bank Group supports programs and 229 7.28 2.40 126 5.52 2.19 137 5.83 2.58 186 5.62 2.22 strategies that are realistic for Ghana* The World Bank Group treats clients and 227 7.83 2.46 100 5.44 2.31 124 5.85 2.68 173 5.64 2.25 stakeholders in Ghana with respect* (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations 111 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following? Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 224 6.46 2.34 101 5.27 1.91 134 5.71 2.34 166 5.43 2.12 Flexibility (in terms of the institution’s products and 222 6.64 2.02 103 4.58 1.88 127 5.09 2.20 165 4.96 1.82 services)* Flexibility (in terms of changing country 223 6.60 2.07 109 4.84 2.05 135 5.05 2.35 167 4.89 2.03 circumstances)* Being inclusive* 219 6.88 2.11 101 4.92 2.03 123 5.91 2.31 170 5.17 2.17 Openness (sharing data and other information)* 224 7.69 2.22 108 5.53 2.29 141 5.82 2.37 178 5.53 2.40 Staff accessibility* 218 6.19 2.39 102 4.22 2.01 124 5.17 2.28 161 4.90 2.44 Straightforwardness and honesty* 226 7.21 2.39 108 5.46 2.65 140 5.83 2.60 168 5.82 2.17 Ease of access to the people at the WBG who are 219 6.69 2.27 101 4.29 2.15 121 4.88 2.30 149 5.01 2.24 making decisions important to my work* Collaboration with civil society* 222 6.16 2.22 115 4.75 2.31 130 5.69 2.30 167 5.48 2.23 Collaboration with the Government* 221 7.87 2.22 128 6.76 2.02 131 7.53 2.02 179 6.93 2.11 Collaboration with other donors and development 222 7.32 2.20 107 6.23 1.83 126 6.76 2.19 160 6.31 2.29 partners* Collaboration with the private sector* 220 5.55 2.33 107 4.67 2.02 117 5.55 2.05 150 5.27 2.27 The speed in which it gets things accomplished on 221 6.40 2.18 102 5.37 1.99 132 5.55 2.51 157 5.37 2.13 the ground* Being a long-term partner* 225 7.84 2.10 117 6.88 2.26 137 7.29 2.35 169 6.78 2.21 (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations To be a more effective development partner in Ghana, do you believe that the World Bank Group should have…? * Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector More local presence 87.6% 84.2% 82.4% 71.4% The current level of local presence is adequate 5.8% 10.8% 9.8% 14.3% Less local presence 1.7% 1.4% 4.6% 6.7% Don't know 5.0% 3.6% 3.3% 7.6% *Significantly different between locations When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector The World Bank Group does not do adequate follow 25.5% 9.0% 20.0% 17.6% through/follow-up* There is not an adequate level of citizen/civil society 35.5% 47.6% 41.3% 39.5% participation The World Bank Group is not sensitive enough to 19.5% 26.2% 23.1% 22.4% political/social realities on the ground Lack of/inadequate levels of capacity in 17.9% 24.1% 17.5% 16.7% Government Poor donor coordination* 16.7% 11.0% 7.5% 12.9% The World Bank Group works too slowly 9.2% 4.1% 6.3% 10.5% The Government works inefficiently 22.7% 24.1% 18.8% 20.0% Political pressures and obstacles* 31.1% 17.9% 33.1% 22.9% Reforms are not well thought out in light of country 19.1% 22.8% 22.5% 28.6% challenges Other 0.4% 1.4% 0.6% 2.9% *Significantly different between locations 112 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption* 241 8.86 1.84 140 8.05 2.24 155 8.06 2.57 196 7.77 2.69 Information and communications technology* 239 8.48 1.84 135 7.85 1.97 154 8.01 2.12 197 7.62 2.07 Transport* 243 8.55 1.79 136 8.05 1.91 149 7.94 2.14 197 8.04 2.04 Crime and violence* 236 8.47 1.95 128 6.71 2.52 147 6.58 2.45 190 6.65 2.66 Law and justice* 236 7.65 2.31 127 6.83 2.39 148 6.69 2.64 193 6.90 2.45 Urban development* 235 8.11 2.27 135 7.84 1.97 152 8.06 1.96 194 7.52 2.06 Environmental sustainability* 240 8.44 1.81 130 7.72 1.96 152 8.16 1.84 193 7.66 1.99 Regulatory framework* 230 8.26 1.99 125 6.62 2.44 146 7.10 2.30 184 6.97 2.27 Communicable/non-communicable diseases* 240 8.58 1.80 129 7.35 2.23 155 7.55 2.39 194 7.52 2.29 Poverty reduction* 239 8.92 1.76 136 8.71 1.77 152 8.63 1.84 196 8.38 2.03 Gender equity* 235 7.90 2.09 130 7.02 2.16 147 6.79 2.43 197 6.86 2.56 Domestic private sector development* 232 8.29 2.14 128 7.89 1.98 152 7.68 2.17 190 7.57 2.27 Foreign direct investment* 235 8.33 2.07 133 7.96 1.73 146 7.58 2.10 190 7.38 2.31 Water and sanitation* 244 9.08 1.65 134 8.10 1.89 152 8.47 1.82 196 8.19 1.99 Trade and exports* 237 8.26 2.13 131 7.40 2.03 151 7.57 2.21 198 7.47 2.35 Economic growth* 240 8.87 1.78 135 8.38 1.81 153 8.30 2.17 197 8.06 2.12 Energy* 238 9.00 1.66 136 8.11 2.11 154 8.43 2.01 194 8.20 2.06 Disaster management* 237 8.61 1.96 130 7.41 2.12 150 7.15 2.25 192 7.13 2.43 Public sector governance/reform* 235 8.58 1.91 134 7.62 2.08 150 7.98 2.38 188 7.77 2.11 Job creation/employment* 237 8.76 1.93 137 8.32 1.97 155 8.21 2.26 195 7.77 2.36 Financial markets* 231 8.37 1.87 132 7.44 2.16 144 7.15 2.29 185 7.37 2.21 Equality of opportunity* 230 8.14 1.88 120 7.22 2.21 146 7.12 2.38 181 7.19 2.43 Health* 239 9.31 1.29 133 8.34 1.78 154 8.57 1.79 196 8.28 2.05 Rural development* 234 9.08 1.56 129 8.36 1.93 149 8.40 1.90 191 8.24 2.01 Global/regional integration* 231 8.45 1.84 122 7.11 2.22 147 7.02 2.33 184 7.01 2.48 Food security* 239 8.93 1.59 128 7.82 2.12 151 7.86 2.35 191 7.80 2.20 Education* 239 9.18 1.54 135 8.73 1.72 155 8.43 1.94 192 8.30 2.16 Social protection* 234 8.02 2.02 126 7.17 2.16 153 7.16 2.50 194 7.06 2.43 Climate change* 227 8.20 2.00 127 7.07 2.18 156 7.53 2.35 180 6.83 2.60 Agricultural development* 240 9.18 1.48 138 8.72 1.82 154 8.75 1.63 197 8.34 2.09 Natural resource management* 237 8.56 1.91 130 7.45 2.39 156 7.96 2.30 195 7.44 2.52 *Significantly different between locations 113 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption* 207 4.36 2.72 87 4.21 2.62 90 5.16 2.74 149 4.84 2.46 Information and communications technology* 211 5.86 2.10 91 4.81 2.27 100 6.01 2.17 147 5.46 2.16 Transport* 207 5.48 2.32 105 6.09 2.14 106 6.41 2.24 158 5.88 2.39 Crime and violence* 201 4.99 2.70 73 4.41 2.34 85 4.93 2.29 131 4.62 2.33 Law and justice 199 5.06 2.87 74 4.50 2.53 91 4.99 2.12 135 5.21 2.38 Urban development 217 5.92 2.35 100 5.90 2.44 119 6.59 2.33 162 5.97 2.19 Environmental sustainability 211 5.71 2.47 99 5.75 2.27 111 6.34 2.39 157 6.10 2.14 Regulatory framework 200 5.55 2.43 81 5.17 2.60 95 5.91 2.34 151 5.81 2.21 Communicable/non-communicable diseases* 210 6.72 2.10 91 5.88 2.37 106 6.36 2.30 161 5.81 2.29 Poverty reduction 221 5.98 2.65 118 5.82 2.60 120 6.58 2.41 170 6.26 2.31 Gender equity* 200 5.23 2.64 91 5.30 2.21 104 6.02 2.32 150 5.65 2.30 Domestic private sector development* 203 5.23 2.40 88 4.85 2.42 96 5.89 2.32 143 5.31 2.28 Foreign direct investment* 213 6.05 2.43 97 5.73 2.21 100 6.47 2.29 146 5.57 2.29 Water and sanitation* 217 6.59 2.12 107 6.19 2.41 124 6.91 2.45 171 6.04 2.39 Trade and exports* 211 5.36 2.41 93 4.81 2.20 98 6.09 2.32 142 5.62 2.35 Economic growth 216 5.99 2.50 105 5.51 2.33 112 6.08 2.54 165 6.01 2.36 Energy* 209 5.30 2.70 89 5.01 2.66 103 5.84 2.49 152 5.88 2.44 Disaster management* 209 5.58 2.52 88 4.45 2.56 94 5.68 2.28 147 5.27 2.34 Public sector governance/reform* 207 6.61 2.21 107 5.65 2.28 104 6.24 2.24 162 5.91 2.32 Job creation/employment* 217 5.54 2.47 108 4.35 2.56 107 5.34 2.57 157 4.85 2.38 Financial markets 198 5.75 2.53 94 5.20 2.19 92 5.75 2.48 151 5.58 2.31 Equality of opportunity* 195 5.39 2.45 85 4.67 2.28 87 5.64 2.44 143 5.24 2.36 Health* 211 6.91 2.01 111 6.21 2.22 118 6.91 2.31 166 6.34 2.35 Rural development* 214 5.43 2.51 111 5.91 2.39 116 6.53 2.24 169 5.86 2.33 Global/regional integration* 206 5.67 2.33 87 5.33 2.29 99 6.15 2.02 147 5.37 2.32 Food security 212 5.79 2.53 99 5.40 2.38 108 6.04 2.34 160 5.74 2.11 Education* 218 6.71 2.11 113 6.15 2.29 118 6.81 2.32 173 6.16 2.25 Social protection 204 5.26 2.59 81 4.75 2.39 104 5.57 2.58 142 5.24 2.26 Climate change* 193 5.30 2.61 84 4.90 2.42 101 5.99 2.40 141 5.60 2.35 Agricultural development 218 6.36 2.17 112 6.01 2.30 116 6.28 2.38 168 6.10 2.25 Natural resource management 201 5.46 3.05 92 4.71 2.65 103 5.54 2.46 154 5.49 2.40 *Significantly different between locations 114 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Ghana?* Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector At the Headquarters (in Washington D.C.) 63.6% 31.2% 28.0% 36.9% In the country 19.6% 27.0% 21.1% 18.0% Don't know 16.8% 41.8% 50.9% 45.1% *Significantly different between locations Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 228 7.36 1.99 128 5.63 1.88 137 6.48 2.20 180 5.90 1.92 help to achieve development results in Ghana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations To what extent do you agree with the following statements about the World Bank Group in Ghana? Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet 230 7.04 2.39 111 4.69 2.18 145 4.92 2.36 183 4.85 2.18 the needs of Ghana* The World Bank Group meets Ghana’s needs for 228 7.48 2.29 110 5.39 2.27 140 5.44 2.51 180 5.27 2.19 knowledge services* (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time in 216 7.39 2.01 87 5.38 1.78 110 5.85 2.32 148 5.45 2.14 Ghana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Weekly 24.2% .7% 1.3% 2.4% Monthly 39.3% 2.1% 3.8% 8.5% A few times a year 11.9% 22.0% 28.3% 29.4% Rarely 6.3% 38.3% 29.6% 25.1% Never 18.3% 36.9% 37.1% 34.6% *Significantly different between locations 115 The World Bank Group Ghana Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Ghana, to what extent do you believe that the World Bank Group’s knowledge work and activities: Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 223 6.71 2.25 97 5.36 2.08 115 5.90 2.34 149 5.17 1.93 Include appropriate level of stakeholder involvement 222 7.00 2.18 97 5.33 2.10 118 5.97 2.31 157 5.43 2.19 during preparation* Are relevant to Ghana’s development priorities* 230 7.46 2.06 117 5.78 2.16 127 6.02 2.33 171 5.56 2.03 Lead to practical solutions* 226 7.30 2.04 100 5.32 1.90 117 5.91 2.44 169 5.29 2.05 Are accessible (well written and easy to 228 6.03 2.35 99 5.10 2.12 120 5.98 2.52 168 5.51 2.25 understand)* Are source of relevant information on global good 224 7.52 1.99 108 5.85 1.90 120 6.51 2.22 166 6.03 2.05 practices* Enhance your knowledge and/or skills* 224 7.19 1.97 114 5.76 2.09 121 6.31 2.39 175 6.03 1.79 Are adequately disseminated* 222 6.08 2.04 104 4.64 2.01 119 5.78 2.42 165 4.90 2.14 Are translated enough into local language* 171 4.04 2.57 103 3.05 1.99 108 4.81 2.61 151 3.52 2.23 Are adaptable to Ghana’s specific development 224 7.00 2.30 116 4.48 2.14 125 5.78 2.49 168 4.73 2.06 challenges and country circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge work and activities 221 7.90 1.73 123 5.60 1.88 141 6.50 1.97 187 5.70 2.00 make to development results in your country?* Overall, how would you rate the technical quality of 225 8.04 1.90 112 5.79 1.97 135 6.46 2.16 180 6.37 1.95 the WBG's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between locations E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Ghana’s development challenges? (1-To no degree at all, 10-To a very significant degree) Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding and framing the 214 7.20 2.13 106 5.42 2.05 128 6.20 2.20 149 5.47 2.07 problem)* Design (appraising and planning the solutions)* 213 7.60 2.02 113 5.34 2.04 127 6.39 2.28 152 5.70 2.13 Implementation (executing, carrying out, monitoring 211 7.48 1.98 118 6.02 1.94 133 6.56 2.26 159 5.83 2.14 and making appropriate adjustments)* Evaluation (assessing the impact and results)* 216 7.67 1.98 118 6.34 2.04 130 6.84 2.29 156 6.09 2.16 *Significantly different between locations 116 The World Bank Group Ghana Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 218 6.23 2.15 126 5.55 2.28 136 5.42 2.64 158 5.03 2.10 The World Bank Group effectively monitors and 228 6.94 1.90 133 6.74 2.07 143 6.36 2.68 175 6.07 2.05 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews are 217 6.44 1.90 110 5.75 1.84 129 5.50 2.53 162 5.10 2.09 done in a timely fashion* The World Bank Group’s “Safeguard Policy� 207 6.75 2.03 100 5.63 2.15 125 6.01 2.61 152 5.50 2.08 requirements are reasonable* The World Bank Group’s conditions on its lending are 221 6.30 2.22 118 4.46 2.17 129 4.88 2.66 165 4.64 2.27 reasonable* The World Bank Group takes decisions quickly in 218 6.45 2.02 97 4.81 2.17 127 5.15 2.60 163 4.64 2.15 Ghana* Working with the World Bank Group increases 223 7.20 2.03 131 6.21 2.13 141 6.40 2.52 184 6.00 2.09 Ghana’s institutional capacity* The World Bank Group ensures consistency and 213 6.87 2.06 82 5.35 2.12 108 5.76 2.40 142 5.25 2.22 continuity through staff changes* Where country systems are adequate, the World 216 7.12 2.14 109 6.25 2.13 124 6.52 2.54 156 5.56 2.19 Bank Group makes appropriate use of them* The World Bank Group provides effective 224 7.22 2.00 129 6.64 2.20 137 6.50 2.58 179 6.01 2.18 implementation support* *Significantly different between locations Which of the following best describes the way the World Bank Group operates in Ghana?* Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector The World Bank Group takes too much risk in Ghana 8.8% 4.2% 3.2% 4.3% The World Bank Group does not take enough risk in 39.0% 27.1% 25.5% 29.0% Ghana The World Bank Group's approach to risk is 25.7% 21.5% 21.7% 14.3% appropriate Don't know 18.9% 32.6% 31.2% 35.7% Prefer not to answer 7.6% 14.6% 18.5% 16.7% *Significantly different between locations 117 The World Bank Group Ghana Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Ghana Which of the following SHOULD the World Bank Group do to make itself of greater value in Ghana? (Choose no more than 2) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Provide more adequate data/knowledge/ 40.2% 27.5% 23.3% 27.6% statistics/figures on Ghana’s economy* Collaborate more effectively with Government 16.9% 28.2% 35.2% 25.7% clients* Offer more innovative financial products 17.7% 15.5% 16.4% 18.6% Improve the competitiveness of its financing 9.8% 4.9% 5.7% 4.8% compared to markets Reach out more to groups outside of Government 32.3% 28.9% 30.2% 26.7% Improve the quality of its experts as related to 14.2% 14.8% 11.3% 13.3% Ghana’s specific challenges Offer more innovative knowledge services 9.4% 12.7% 6.3% 9.0% Ensure greater selectivity in its work 11.0% 4.9% 6.3% 8.1% Increase the level of capacity development in the 18.9% 26.8% 27.0% 21.9% country Reduce the complexity of obtaining World Bank 15.0% 30.3% 24.5% 22.4% Group financing* Work faster* 9.4% 2.8% 2.5% 11.9% Other* 1.2% 0.0% 2.5% 4.3% *Significantly different between locations When considering the combination of services that the World Bank Group offers in Ghana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ghana? Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector Financial services 36.2% 35.7% 27.0% 37.7% Knowledge products 18.3% 7.7% 19.5% 18.4% Convening services 6.5% 5.6% 5.7% 3.8% None of the above 4.1% 11.2% 3.8% 1.9% The combination is appropriate for Ghana 29.3% 33.6% 39.0% 31.6% Don't know 5.7% 6.3% 5.0% 6.6% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Ghana? (Choose no more than 2) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Local newspapers* 16.3% 59.6% 55.6% 52.6% International newspapers 4.0% 2.7% 3.1% 5.6% Local radio* 10.7% 47.3% 44.4% 30.0% International radio 6.3% 3.4% 4.9% 6.6% Local television* 16.3% 38.4% 37.7% 31.9% International television 4.4% 6.2% 5.6% 8.0% Periodicals* 9.1% 2.1% 3.7% 6.6% Internet* 69.8% 33.6% 27.2% 41.3% Social media (e.g., Facebook, Twitter, YouTube, 11.9% 3.4% 10.5% 6.6% Flickr)* Blogs* 27.8% 0.0% 0.0% 0.9% Mobile phones* 13.9% 0.0% 1.2% 2.8% Instant messaging* 5.6% 0.0% 0.0% 0.9% Other 0.8% 0.7% 0.6% 1.4% *Significantly different between locations 118 The World Bank Group Ghana Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Blogs* 17.4% 3.4% 4.3% 4.3% Direct contact with World Bank Group* 11.9% 35.6% 17.4% 18.5% e-Newsletters* 8.7% 13.7% 21.1% 17.5% Instant messaging 6.3% 8.2% 10.6% 9.5% World Bank Group's 31.2% 45.2% 29.2% 32.7% seminars/workshops/conferences* World Bank Group's publications and other written 17.8% 30.1% 29.2% 30.3% materials* Mobile phones 20.2% 11.0% 20.5% 19.0% Social media (e.g., Facebook, Twitter, YouTube, 36.8% 19.9% 32.3% 23.2% Flickr)* World Bank Group's website* 45.5% 22.6% 24.8% 33.2% Other 1.6% 0.7% 0.6% 2.4% *Significantly different between locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector Yes 39.7% 30.0% 7.3% 21.5% No 60.3% 70.0% 92.7% 78.5% *Significantly different between locations Have you requested information from the World Bank Group on its activities in the past year?* Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector Yes 61.0% 6.0% 10.7% 28.4% No 39.0% 94.0% 89.3% 71.6% *Significantly different between locations Were you able to obtain this information?* Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector Yes 96.4% 75.0% 53.3% 85.7% No 3.6% 25.0% 46.7% 14.3% *Significantly different between locations Do you have access to the Internet? Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector Yes 93.9% 92.4% 91.4% 90.1% No 6.1% 7.6% 8.6% 9.9% Do you use/have used the World Bank Group website?* Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector Yes 77.0% 42.4% 29.0% 49.0% No 23.0% 57.6% 71.0% 51.0% *Significantly different between locations 119 The World Bank Group Ghana Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Which do you primarily use?* Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector The World Bank Group’s country website 58.9% 67.9% 43.4% 54.0% The World Bank Group’s main website 41.1% 32.1% 56.6% 46.0% *Significantly different between locations Which Internet connection do you use primarily when visiting a World Bank Group website? Northern Southern Western Eastern Percentage of Respondents Sector Sector Sector Sector High speed 64.1% 73.8% 53.9% 61.7% Dial-up 35.9% 26.2% 46.1% 38.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group's data more often 219 7.19 2.64 110 3.11 2.41 121 3.84 2.81 148 4.45 2.31 than I did a few years ago.* I find the World Bank Group's websites easy to 204 8.02 1.93 87 4.86 2.53 69 5.46 2.68 128 5.73 2.39 navigate.* I find the information on the World Bank Group's 204 8.47 1.82 85 5.74 2.52 70 6.21 2.64 126 6.67 2.17 websites useful.* The World Bank Group's social media channels are valuable sources of information about the 204 8.23 1.86 60 5.22 2.85 84 5.95 2.65 109 5.84 2.33 institution.* When I need information from the World Bank Group 206 8.23 2.19 103 4.95 2.84 100 5.76 2.84 134 5.88 2.69 I know how to find it.* The World Bank Group is responsive to my 202 8.47 1.98 78 4.31 2.77 84 5.29 2.92 114 5.69 2.49 information requests and inquiries.* *Significantly different between locations H. Background Information Which of the following agencies of the World Bank Group do you work with in Ghana? (Select all that apply) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector The World Bank (IDA)* 37.2% 41.5% 36.6% 26.1% The International Finance Corporation (IFC)* 27.4% 11.5% 15.5% 9.2% The Multilateral Investment Guarantee Agency 24.8% 4.6% 4.9% 3.9% (MIGA)* None* 40.7% 55.4% 53.5% 67.6% *Significantly different between locations Which of the following describes most of your exposure to the World Bank Group in Ghana? (Choose no more than TWO) Percentage of Respondents Northern Southern Western Eastern (Responses Combined) Sector Sector Sector Sector Observer* 36.6% 56.7% 45.1% 55.2% Use World Bank Group reports/data* 36.1% 33.6% 26.4% 21.9% Engage in World Bank Group related/sponsored 23.1% 34.3% 31.3% 23.9% events/activities Collaborate as part of my professional duties 25.2% 17.9% 18.1% 22.9% Use World Bank Group website for information, 27.7% 17.9% 26.4% 27.9% data, research, etc. *Significantly different between locations 120 The World Bank Group Ghana Country Opinion Survey 2014 Appendix D: Responses to All Questions across Collaborators Collaborators N=327  Non-Collaborators N=456 A. General Issues Facing Ghana In general, how would you say that Ghana is headed in...?* Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators The right direction 50.9% 37.7% The wrong direction 24.2% 30.9% Not sure 24.8% 31.4% *Significantly different between collaborators and non-collaborators Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important development priorities in Ghana. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Social protection 2.8% 5.3% Transport* 7.8% 13.6% Public sector governance/reform* 10.7% 18.9% Global/regional integration 1.9% 0.7% Gender equity* 0.3% 2.8% Domestic private sector development 7.8% 7.6% Foreign direct investment 3.8% 1.8% Water and sanitation 11.3% 13.4% Anti-corruption 11.9% 15.0% Job creation/employment 33.9% 31.4% Rural development 8.8% 7.6% Financial markets 0.6% 1.6% Urban development 0.9% 2.3% Environmental sustainability 3.8% 2.1% Equality of opportunity 1.3% 1.4% Health* 37.6% 24.9% Education* 56.4% 45.7% Poverty reduction* 6.6% 11.1% Energy 19.7% 20.3% Food security* 13.2% 4.4% Climate change 0.9% 0.9% Agricultural development 20.7% 21.2% Trade and exports 5.0% 4.6% Crime and violence 2.5% 1.4% Economic growth 13.5% 13.2% Law and justice 3.1% 4.8% Regulatory framework 0.6% 0.7% Communicable/non-communicable diseases 0.0% 0.5% Natural resource management* 4.7% 9.2% Disaster management 0.3% 0.5% Information and communications technology 2.2% 3.7% *Significantly different between collaborators and non-collaborators 121 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Water and sanitation 7.1% 7.5% Equality of opportunity 5.0% 7.3% Economic growth* 47.4% 26.4% Climate change 0.9% 1.3% Global/regional integration 0.3% 0.4% Gender equity 3.1% 2.4% Rural development* 19.8% 30.4% Urban development 2.5% 3.5% Regulatory framework 0.6% 0.2% Social protection 1.9% 3.3% Law and justice 2.2% 3.8% Transport 5.9% 6.2% Crime and violence 1.5% 2.0% Communicable/non-communicable diseases 0.0% 0.7% Information and communications technology 1.2% 1.3% Anti-corruption* 17.6% 23.9% Domestic private sector development 7.4% 7.8% Foreign direct investment 0.9% 1.3% Education 44.0% 40.4% Energy* 21.1% 12.6% Public sector governance/reform 5.9% 7.5% Natural resource management 5.3% 8.6% Environmental sustainability 0.6% 1.3% Disaster management 0.6% 0.9% Health* 9.6% 14.9% Agricultural development* 39.0% 31.9% Job creation/employment 33.7% 35.9% Financial markets 0.6% 1.6% Trade and exports 6.5% 4.0% Food security 4.6% 6.7% *Significantly different between collaborators and non-collaborators 122 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Energy 31.3% 32.0% Gender equity 2.2% 1.3% Equality of opportunity 2.5% 4.0% Social protection 3.4% 1.6% Global/regional integration 1.8% 1.1% Climate change 0.3% 0.2% Anti-corruption 21.8% 24.7% Disaster management 0.9% 1.3% Rural development 18.1% 15.3% Foreign direct investment 6.8% 8.2% Urban development 1.8% 0.7% Water and sanitation 3.1% 4.4% Education 31.0% 32.0% Information and communications technology 4.3% 2.9% Regulatory framework* 0.3% 2.0% Communicable/non-communicable diseases 0.3% 0.2% Trade and exports 17.2% 22.2% Public sector governance/reform 9.2% 12.9% Domestic private sector development 16.0% 14.7% Job creation/employment 37.7% 32.4% Agricultural development 38.7% 38.0% Food security* 13.2% 2.7% Transport 4.0% 6.0% Natural resource management 11.7% 16.7% Environmental sustainability 1.2% 2.0% Health 12.9% 10.2% Law and justice 2.8% 2.7% Crime and violence 0.0% 0.4% Financial markets 4.0% 4.9% *Significantly different between collaborators and non-collaborators 123 The World Bank Group Ghana Country Opinion Survey 2014 A. General Issues Facing Ghana (continued) When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Ghana? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Better employment opportunities for young people* 20.7% 34.2% Better employment opportunities for women* 21.3% 4.2% Greater access to micro-finance for the poor 16.1% 11.2% Greater voice and participation for citizens to help ensure greater 15.1% 12.9% accountability Greater access to health and nutrition for citizens* 6.2% 11.7% Better entrepreneurial opportunities (i.e., to start small and medium 22.6% 28.5% sized businesses) A growing middle class 3.6% 3.5% Better opportunity for the poor who live in rural areas* 5.6% 13.9% Better opportunity for the poor who live in urban areas 2.3% 2.5% Consistent economic growth 21.0% 18.1% More reliable social safety net 5.2% 5.2% Greater equity of fiscal policy 4.3% 5.0% Education and training that better ensure job opportunity 44.3% 40.4% Better quality public services 8.9% 6.5% Other 0.7% 0.7% *Significantly different between collaborators and non-collaborators B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Ghana?* 317 5.99 2.08 439 4.59 2.40 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 306 6.65 2.06 351 5.31 2.22 effectiveness in Ghana.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared 297 7.07 2.19 315 5.94 2.43 to help Ghana solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 124 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Social protection 3.4% 2.4% Public sector governance/reform* 13.6% 20.9% Transport 10.5% 11.1% Poverty reduction* 14.9% 28.3% Global/regional integration 0.9% 2.0% Gender equity 1.2% 1.8% Crime and violence 0.9% 1.3% Domestic private sector development 11.8% 9.6% Rural development* 13.3% 19.2% Foreign direct investment 1.5% 3.3% Water and sanitation 10.8% 7.1% Energy 17.0% 14.9% Job creation/employment 27.2% 23.2% Financial markets 2.2% 1.6% Urban development 1.5% 1.6% Environmental sustainability 2.2% 1.6% Equality of opportunity 0.9% 2.0% Health* 34.7% 23.8% Education 42.1% 37.2% Food security 6.8% 4.2% Climate change 0.6% 0.4% Agricultural development 32.5% 32.3% Trade and exports 9.3% 6.2% Economic growth 16.4% 15.8% Law and justice 3.1% 1.6% Regulatory framework 0.9% 0.9% Communicable/non-communicable diseases 0.6% 0.7% Natural resource management* 3.7% 7.8% Anti-corruption 11.5% 12.5% Information and communications technology 1.2% 1.8% Disaster management 0.3% 1.1% *Significantly different between collaborators and non-collaborators When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE… Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/Facilitating 3.5% 3.4% Data 3.9% 6.3% Policy advice, studies, analyses* 21.8% 15.1% Financial resources* 29.2% 39.1% Capacity development 22.2% 18.0% Technical assistance 8.5% 12.2% Mobilizing third party financial resources 2.1% 1.3% Donor coordination 6.0% 3.4% Linkage to South-South knowledge sharing 2.1% 1.0% Other 0.7% 0.3% *Significantly different between collaborators and non-collaborators 125 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) … and which activity is of second greatest value in Ghana? nd 2 Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/Facilitating 3.9% 2.9% Data 5.0% 7.9% Policy advice, studies, analyses* 9.6% 18.0% Financial resources 18.8% 15.6% Capacity development 19.1% 16.9% Technical assistance 20.9% 18.3% Mobilizing third party financial resources 5.3% 5.3% Donor coordination 13.5% 11.6% Linkage to South-South knowledge sharing 3.5% 2.9% Other 0.4% 0.5% *Significantly different between collaborators and non-collaborators How effectively do the World Bank Groups’ activities below support Ghana’s efforts to achieve development results? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Convening/Facilitating* 272 6.34 2.14 287 5.83 2.33 Data* 283 7.07 2.22 303 6.60 2.37 Policy advice, studies, analyses* 292 7.25 2.20 339 6.55 2.39 Financial resources* 291 7.47 1.94 353 6.78 2.38 Technical assistance* 289 7.42 2.03 344 6.54 2.33 Mobilizing third party financial resources* 267 6.14 2.21 288 5.67 2.29 Donor coordination* 277 6.81 2.12 299 6.32 2.32 Linkage to South-South knowledge sharing 253 5.45 2.36 233 5.24 2.42 (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators The World Bank Group can provide capacity building support in a number of ways in Ghana. To what degree would Ghana benefit, if capacity building were to support…? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them 300 7.62 2.20 370 7.60 2.28 more effectively engage and participate in development efforts The public sector , related to implementation of specific development 304 7.77 2.05 383 7.63 2.24 projects on the ground The public sector , related to changing institutions (organizations or 302 7.67 2.15 365 7.22 2.37 sociopolitical conditions)* The private sector , related to institutional and policy change 299 7.66 2.35 376 7.50 2.39 (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 126 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Ghana? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Project implementation (or other organizational strengthening)* 269 7.12 2.20 261 6.46 2.40 Citizen engagement (incorporating citizens' voices into development)* 249 6.78 2.36 251 5.66 2.70 Policy design (for clarity and better incentives to achieve development 256 7.14 2.30 259 6.31 2.55 goals)* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators When thinking about how to improve capacity building in Ghana to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Project implementation (or other organizational strengthening) 267 7.77 2.18 319 7.81 2.21 Citizen engagement (incorporating citizens' voices into development) 262 7.98 2.11 334 7.92 2.40 Policy design (for clarity and better incentives to achieve development 264 7.92 2.28 326 7.95 2.27 goals) (1-Not important at all, 10-Very important) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Ghana? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Staff too inaccessible* 19.9% 11.4% Not exploring alternative policy options 10.6% 8.2% Not adequately sensitive to political/social realities in Ghana 19.3% 19.4% Not enough public disclosure of its work* 18.1% 30.1% Arrogant in its approach 2.5% 3.2% Not aligned with country priorities 13.7% 14.6% The credibility of its knowledge/data* 7.5% 2.5% World Bank Group’s processes too complex 16.5% 13.0% Not willing to honestly criticize policies and reform efforts in the 20.9% 14.8% country* Too influenced by developed countries 17.8% 23.1% Imposing technocratic solutions without regard to political realities 11.5% 12.3% World Bank Group’s processes too slow 6.2% 4.1% Too bureaucratic in its operational policies and procedures 13.4% 11.2% Not aligned with other donors’ work 3.4% 2.5% Not collaborating enough with non-state actors 7.8% 4.8% Not client focused 3.4% 2.3% Other 0.3% 0.9% Don't know* 2.8% 8.9% *Significantly different between collaborators and non-collaborators 127 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Ghana? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Capacity development 48.1% 46.4% Policy based lending / budget support to the Government 29.8% 29.6% Knowledge products/services* 21.4% 15.7% Investment lending 33.5% 30.3% Technical assistance 42.5% 43.2% Trust Fund management* 14.3% 8.3% Other 0.6% 1.4% Don't know* 3.4% 9.5% *Significantly different between collaborators and non-collaborators In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Academia/Think Tanks/Research Institutes 27.7% 30.3% Donor Community* 17.8% 9.6% Media 9.0% 13.0% NGOs 24.9% 19.1% Local Government 39.3% 35.3% Private Sector 36.4% 36.4% Parliament 5.0% 3.9% Community-Based Organizations (CBOs) 16.8% 22.6% Beneficiaries 10.3% 13.4% Foundations 5.0% 3.0% Faith-Based Organizations 3.4% 2.1% Other 0.6% 1.4% Don't know* 0.3% 3.4% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Ghana? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development 314 7.08 2.09 387 6.31 2.64 in Ghana* The World Bank Group’s work is aligned with what I consider the 309 6.43 2.27 367 5.41 2.63 development priorities for Ghana* The World Bank Group supports programs and strategies that are realistic 302 6.68 2.26 374 5.84 2.59 for Ghana* The World Bank Group treats clients and stakeholders in Ghana with 296 7.09 2.39 325 5.86 2.72 respect* (1-Strongly disagree, 10-Strongly agree) *Significantly different between collaborators and non-collaborators 128 The World Bank Group Ghana Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Responsiveness* 303 6.08 2.15 321 5.60 2.35 Flexibility (in terms of the institution’s products and services)* 299 5.94 1.95 317 5.13 2.24 Flexibility (in terms of changing country circumstances)* 300 6.02 1.99 331 5.05 2.38 Being inclusive* 288 6.34 2.06 324 5.47 2.43 Openness (sharing data and other information)* 297 6.98 2.17 351 5.83 2.66 Staff accessibility* 293 5.87 2.20 309 4.77 2.50 Straightforwardness and honesty* 308 6.82 2.28 331 5.74 2.63 Ease of access to the people at the WBG who are making decisions 294 6.09 2.26 295 4.88 2.45 important to my work* Collaboration with civil society* 297 6.10 2.15 337 5.23 2.36 Collaboration with the Government* 295 7.56 2.10 368 7.17 2.21 Collaboration with other donors and development partners* 291 6.99 2.07 327 6.54 2.31 Collaboration with the private sector* 285 5.64 2.13 309 5.01 2.26 The speed in which it gets things accomplished on the ground* 291 6.22 2.07 319 5.40 2.33 Being a long-term partner* 304 7.49 2.14 344 7.07 2.34 (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To be a more effective development partner in Ghana, do you believe that the World Bank Group should have…?* Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators More local presence 83.1% 79.3% The current level of local presence is adequate 11.1% 9.4% Less local presence 3.2% 4.2% Don't know 2.5% 7.0% *Significantly different between collaborators and non-collaborators When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators The World Bank Group does not do adequate follow through/ 17.5% 19.8% follow-up There is not an adequate level of citizen/civil society participation 36.9% 42.8% The World Bank Group is not sensitive enough to political/social 22.5% 22.1% realities on the ground Lack of/inadequate levels of capacity in Government* 24.0% 14.8% Poor donor coordination 15.4% 10.9% The World Bank Group works too slowly 8.6% 7.3% The Government works inefficiently 24.0% 19.8% Political pressures and obstacles 26.8% 27.1% Reforms are not well thought out in light of country challenges* 19.1% 26.0% Other 0.6% 1.8% *Significantly different between collaborators and non-collaborators 129 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Anti-corruption 310 8.08 2.36 418 8.35 2.38 Information and communications technology 301 7.93 1.90 420 8.09 2.10 Transport 308 8.04 1.91 415 8.29 2.05 Crime and violence 295 7.33 2.40 403 7.18 2.64 Law and justice 299 7.01 2.31 402 7.12 2.60 Urban development 304 7.87 2.00 409 7.84 2.24 Environmental sustainability 301 8.05 1.78 411 7.98 2.08 Regulatory framework 293 7.51 2.15 389 7.22 2.46 Communicable/non-communicable diseases 300 7.67 2.19 416 7.95 2.25 Poverty reduction* 302 8.50 1.92 418 8.80 1.79 Gender equity 298 7.35 2.08 409 7.08 2.56 Domestic private sector development 296 8.00 1.90 405 7.82 2.36 Foreign direct investment 299 7.95 1.86 403 7.77 2.31 Water and sanitation 308 8.49 1.89 415 8.55 1.86 Trade and exports 304 7.80 2.10 411 7.68 2.33 Economic growth 307 8.39 1.98 416 8.47 2.02 Energy 308 8.49 1.95 412 8.48 2.03 Disaster management 300 7.70 2.19 407 7.66 2.34 Public sector governance/reform 302 8.09 2.03 403 8.02 2.25 Job creation/employment 304 8.24 1.99 416 8.29 2.34 Financial markets 297 7.71 1.94 392 7.62 2.37 Equality of opportunity 296 7.52 2.06 379 7.48 2.39 Health 301 8.74 1.63 419 8.63 1.91 Rural development 297 8.57 1.86 404 8.56 1.90 Global/regional integration 293 7.63 2.01 389 7.42 2.51 Food security 299 8.08 2.13 406 8.26 2.11 Education 305 8.71 1.85 413 8.66 1.96 Social protection 298 7.44 2.17 406 7.37 2.46 Climate change 293 7.65 1.97 394 7.35 2.60 Agricultural development 308 8.71 1.75 418 8.79 1.88 Natural resource management 301 8.00 2.06 414 7.83 2.52 *Significantly different between collaborators and non-collaborators 130 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Anti-corruption 261 4.78 2.59 273 4.45 2.71 Information and communications technology* 270 5.83 1.97 280 5.36 2.38 Transport 279 5.98 2.18 299 5.75 2.44 Crime and violence* 244 5.21 2.44 247 4.36 2.50 Law and justice 243 5.22 2.59 256 4.79 2.54 Urban development* 286 6.29 2.26 314 5.87 2.40 Environmental sustainability* 286 6.25 2.21 292 5.62 2.43 Regulatory framework* 259 5.99 2.16 270 5.22 2.54 Communicable/non-communicable diseases* 271 6.48 2.12 296 6.05 2.39 Poverty reduction* 300 6.43 2.42 329 5.85 2.55 Gender equity* 262 5.79 2.33 283 5.21 2.47 Domestic private sector development* 262 5.53 2.26 269 5.07 2.45 Foreign direct investment* 278 6.22 2.22 279 5.67 2.46 Water and sanitation* 294 6.89 2.09 323 6.04 2.46 Trade and exports* 265 5.66 2.28 280 5.25 2.45 Economic growth* 287 6.25 2.31 312 5.63 2.51 Energy* 271 5.87 2.53 281 5.15 2.62 Disaster management* 259 5.62 2.44 277 5.06 2.46 Public sector governance/reform* 276 6.51 2.21 305 5.86 2.35 Job creation/employment* 289 5.51 2.46 299 4.69 2.51 Financial markets 260 5.73 2.43 277 5.46 2.38 Equality of opportunity* 252 5.71 2.28 261 4.82 2.44 Health* 285 6.92 1.99 322 6.33 2.40 Rural development* 289 6.15 2.36 321 5.51 2.45 Global/regional integration* 269 5.80 2.16 272 5.39 2.42 Food security* 281 6.10 2.34 298 5.43 2.34 Education* 288 6.76 2.05 334 6.20 2.37 Social protection* 264 5.68 2.39 266 4.78 2.48 Climate change* 253 5.71 2.30 266 5.20 2.62 Agricultural development* 288 6.46 2.03 325 5.98 2.44 Natural resource management* 263 5.73 2.60 284 5.01 2.76 *Significantly different between collaborators and non-collaborators Where are the World Bank Group’s decisions made primarily that support the program in Ghana?* Percentage of Respondents Collaborators Non-Collaborators At the Headquarters (in Washington D.C.) 58.6% 32.1% In the country 23.7% 18.2% Don't know 17.8% 49.7% *Significantly different between collaborators and non-collaborators 131 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 309 6.91 1.85 364 6.05 2.26 development results in Ghana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Ghana? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of Ghana* 307 6.42 2.22 360 4.92 2.54 The World Bank Group meets Ghana’s needs for knowledge services* 307 6.80 2.13 348 5.49 2.64 (1-Strongly disagree, 10-Strongly agree) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects 281 6.80 1.94 278 5.74 2.40 its work in real time in Ghana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Weekly 17.3% 3.0% Monthly 29.4% 7.5% A few times a year 24.1% 20.9% Rarely 16.7% 25.7% Never 12.4% 43.0% *Significantly different between collaborators and non-collaborators 132 The World Bank Group Ghana Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Ghana, to what extent do you believe that the World Bank Group’s knowledge work and activities: Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Are timely* 300 6.31 1.98 286 5.47 2.47 Include appropriate level of stakeholder involvement during preparation* 294 6.52 2.05 302 5.67 2.47 Are relevant to Ghana’s development priorities* 307 6.89 1.98 339 5.87 2.43 Lead to practical solutions* 295 6.79 1.89 316 5.53 2.45 Are accessible (well written and easy to understand)* 302 5.96 2.09 314 5.49 2.52 Are source of relevant information on global good practices* 299 7.01 1.92 319 6.25 2.30 Enhance your knowledge and/or skills* 309 6.91 1.83 325 5.98 2.24 Are adequately disseminated* 303 5.91 1.92 309 4.98 2.40 Are translated enough into local language* 246 4.17 2.50 288 3.60 2.39 Are adaptable to Ghana’s specific development challenges and country 304 6.32 2.32 331 5.09 2.50 circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge 312 7.08 1.93 358 6.09 2.19 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's 309 7.34 1.88 343 6.40 2.33 knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Ghana’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Conceptualization (understanding and framing the problem)* 293 6.44 2.11 306 6.00 2.39 Design (appraising and planning the solutions)* 294 6.80 2.08 312 6.07 2.45 Implementation (executing, carrying out, monitoring and making appropriate 296 6.99 1.84 326 6.20 2.41 adjustments)* Evaluation (assessing the impact and results)* 298 7.23 1.94 323 6.45 2.37 *Significantly different between collaborators and non-collaborators 133 The World Bank Group Ghana Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD The World Bank Group disburses funds promptly* 307 6.03 2.11 332 5.21 2.46 The World Bank Group effectively monitors and evaluates the projects and 315 6.80 1.87 363 6.37 2.37 programs it supports* The World Bank Group’s approvals and reviews are done in a timely 307 6.17 1.93 309 5.37 2.25 fashion* The World Bank Group’s “Safeguard Policy� requirements are reasonable* 282 6.46 2.02 300 5.70 2.38 The World Bank Group’s conditions on its lending are reasonable* 301 5.89 2.28 331 4.63 2.44 The World Bank Group takes decisions quickly in Ghana* 299 5.95 2.13 305 4.94 2.44 Working with the World Bank Group increases Ghana’s institutional 311 7.07 1.89 367 6.06 2.38 capacity* The World Bank Group ensures consistency and continuity through staff 270 6.44 2.07 274 5.57 2.42 changes* Where country systems are adequate, the World Bank Group makes 294 6.84 2.08 314 6.06 2.46 appropriate use of them* The World Bank Group provides effective implementation support* 315 7.03 1.88 355 6.31 2.48 *Significantly different between collaborators and non-collaborators Which of the following best describes the way the World Bank Group operates in Ghana?* Percentage of Respondents Collaborators Non-Collaborators The World Bank Group takes too much risk in Ghana 7.2% 4.1% The World Bank Group does not take enough risk in Ghana 36.4% 28.3% The World Bank Group's approach to risk is appropriate 27.7% 15.8% Don't know 20.2% 34.9% Prefer not to answer 8.4% 16.9% *Significantly different between collaborators and non-collaborators F. The Future Role of the World Bank Group in Ghana Which of the following SHOULD the World Bank Group do to make itself of greater value in Ghana? (Choose no more than 2) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Provide more adequate data/knowledge/statistics/figures on 36.5% 26.1% Ghana’s economy* Collaborate more effectively with Government clients 23.8% 25.2% Offer more innovative financial products 14.6% 18.6% Improve the competitiveness of its financing compared to markets* 9.3% 5.0% Reach out more to groups outside of Government 33.4% 27.2% Improve the quality of its experts as related to Ghana’s specific 12.4% 14.1% challenges Offer more innovative knowledge services 9.3% 9.5% Ensure greater selectivity in its work* 11.1% 6.1% Increase the level of capacity development in the country 20.4% 25.2% Reduce the complexity of obtaining World Bank Group financing* 18.0% 25.4% Work faster 7.4% 7.5% Other* 0.6% 3.2% *Significantly different between collaborators and non-collaborators 134 The World Bank Group Ghana Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Ghana (continued) When considering the combination of services that the World Bank Group offers in Ghana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ghana? Percentage of Respondents Collaborators Non-Collaborators Financial services 32.0% 36.9% Knowledge products 20.3% 14.5% Convening services 6.6% 4.8% None of the above 5.1% 4.5% The combination is appropriate for Ghana 31.6% 32.8% Don't know 4.4% 6.6% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Ghana? (Choose no more than 2) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Local newspapers* 33.2% 50.1% International newspapers 5.0% 3.3% Local radio* 18.9% 38.1% International radio 5.6% 5.5% Local television* 18.9% 35.9% International television 5.6% 6.2% Periodicals* 9.9% 3.1% Internet* 58.4% 37.3% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 8.1% 8.9% Blogs* 20.2% 1.6% Mobile phones* 9.0% 3.1% Instant messaging 2.8% 1.6% Other 0.9% 0.9% *Significantly different between collaborators and non-collaborators How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Blogs* 11.1% 6.7% Direct contact with World Bank Group 17.6% 20.9% e-Newsletters 13.0% 15.9% Instant messaging 6.8% 9.6% World Bank Group's seminars/workshops/conferences* 38.6% 30.0% World Bank Group's publications and other written materials 26.2% 25.3% Mobile phones* 14.5% 20.9% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 29.9% 28.3% World Bank Group's website 34.6% 33.0% Other 1.2% 1.6% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents Collaborators Non-Collaborators Yes 42.6% 14.8% No 57.4% 85.2% *Significantly different between collaborators and non-collaborators 135 The World Bank Group Ghana Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Collaborators Non-Collaborators Yes 48.8% 18.4% No 51.2% 81.6% *Significantly different between collaborators and non-collaborators Were you able to obtain this information?* Percentage of Respondents Collaborators Non-Collaborators Yes 94.4% 81.3% No 5.6% 18.7% *Significantly different between collaborators and non-collaborators Do you have access to the Internet?* Percentage of Respondents Collaborators Non-Collaborators Yes 94.9% 89.6% No 5.1% 10.4% *Significantly different between collaborators and non-collaborators Do you use/have used the World Bank Group website?* Percentage of Respondents Collaborators Non-Collaborators Yes 72.4% 38.4% No 27.6% 61.6% *Significantly different between collaborators and non-collaborators Which do you primarily use? Percentage of Respondents Collaborators Non-Collaborators The World Bank Group’s country website 56.2% 57.6% The World Bank Group’s main website 43.8% 42.4% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Collaborators Non-Collaborators High speed 65.5% 61.8% Dial-up 34.5% 38.2% 136 The World Bank Group Ghana Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD I use/consult World Bank Group's data more often than I did a few years 296 5.94 2.84 301 4.26 3.03 ago.* I find the World Bank Group's websites easy to navigate.* 262 6.80 2.35 223 6.15 2.90 I find the information on the World Bank Group's websites useful.* 260 7.60 2.21 223 6.77 2.62 The World Bank Group's social media channels are valuable sources of 241 7.19 2.42 213 6.50 2.72 information about the institution.* When I need information from the World Bank Group I know how to find it.* 284 7.14 2.57 257 5.96 3.09 The World Bank Group is responsive to my information requests and 254 7.20 2.60 220 5.90 3.16 inquiries.* *Significantly different between collaborators and non-collaborators H. Background Information Which of the following agencies of the World Bank Group do you work with in Ghana? (Select all that apply) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators The World Bank (IDA)* 68.0% 7.7% The International Finance Corporation (IFC)* 30.7% 5.1% The Multilateral Investment Guarantee Agency (MIGA)* 22.3% 1.5% None* 10.3% 89.3% *Significantly different between collaborators and non-collaborators Which of the following describes most of your exposure to the World Bank Group in Ghana? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Observer* 23.4% 66.8% Use World Bank Group reports/data* 35.0% 25.8% Engage in World Bank Group related/sponsored events/activities* 42.5% 14.7% Collaborate as part of my professional duties* 36.3% 10.4% Use World Bank Group website for information, data, research, etc. 25.9% 25.1% *Significantly different between collaborators and non-collaborators 137 The World Bank Group Ghana Country Opinion Survey 2014 Appendix E: Responses to Questions across Country Surveys Comparing responses across country surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter two factors, only those questions with similar response scales/options are analyzed and the respondent base from each fiscal year is weighted to be comparable across surveys. Note that the weighting of the FY14 stakeholders may result in slightly different ratings in this appendix than those using the full, unweighted, respondent base in Appendix A and throughout this report. FY06 N=288  FY11 N=642  FY14 N=741 Background Information Which of the following best describes your current position? (Select only ONE response) FY06 FY11 FY14 Percentage of Respondents (N=288) (N=642) (N=741) Office of the President/Minister 5.3% 5.2% 5.4% Government Institutions 25.0% 26.1% 26.7% Local Government 15.9% 14.5% 16.1% Bilateral/Multilateral Agency 5.2% 5.3% 5.4% Private Sector/Financial Sector/Private Bank 10.6% 11.7% 10.7% Civil Society 15.9% 15.6% 15.9% Media 5.3% 5.2% 5.4% Academia 11.5% 10.4% 10.7% Other 5.3% 5.9% 3.8% Which best represents your geographic location? FY06 FY11 FY14 Percentage of Respondents (N=285) (N=633) (N=726) Northern Sector 10.1% 38.3% 34.8% Southern Sector 17.5% 21.1% 17.0% Western Sector 7.2% 14.8% 19.9% Eastern Sector 65.3% 25.8% 28.3% Overall Attitudes toward the World Bank Group FY06 FY11 FY14 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 275 6.49 1.85 626 6.29 2.35 715 5.15 2.41 Ghana?* ** (1-Not familiar at all, 10-Extremely familiar) *Significantly different FY14 and FY11 country surveys **Significantly different FY14 and FY06 country surveys FY06 FY11 FY14 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 252 6.21 1.82 591 6.70 2.05 615 5.91 2.30 effectiveness in Ghana.* (1-Not effective at all, 10-Very effective) *Significantly different FY14 and FY11 country surveys **Significantly different FY14 and FY06 country surveys 138 The World Bank Group Ghana Country Opinion Survey 2014 Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Ghana? FY06 FY11 FY14 N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 278 7.13 1.91 620 6.63 2.24 660 6.57 2.44 development in Ghana** The World Bank Group’s work is aligned with what I consider the 272 6.10 2.22 608 6.11 2.27 636 5.80 2.53 development priorities for Ghana* The World Bank Group supports programs and strategies that 268 5.49 2.01 608 5.92 2.38 633 6.13 2.49 are realistic for Ghana** The World Bank Group treats clients and stakeholders in Ghana 259 6.12 2.21 598 6.01 2.41 594 6.33 2.70 with respect* (1-Strongly disagree, 10-Strongly agree) *Significantly different FY14 and FY11 country surveys **Significantly different FY14 and FY06 country surveys To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following? FY06 FY11 FY14 N Mean SD N Mean SD N Mean SD Staff accessibility** 257 6.49 2.21 574 5.41 2.41 575 5.29 2.47 Straightforwardness and honesty* ** 259 6.87 2.38 573 5.85 2.49 606 6.20 2.54 (1-To no degree at all, 10-To a very significant degree) *Significantly different FY14 and FY11 country surveys **Significantly different FY14 and FY06 country surveys Note the response scales for these questions in FY06 were converted from a 5-pt to 10-pt scale for comparison with FY11 and FY14. 139 The World Bank Group Ghana Country Opinion Survey 2014 World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) FY06 FY11 FY14 N Mean SD N Mean SD N Mean SD Anti-corruption* ** 259 8.63 2.31 595 8.48 1.90 685 8.15 2.42 Law and justice* ** 253 8.01 2.41 587 8.12 2.35 664 7.07 2.50 Regulatory framework* ** 259 8.48 1.97 590 8.19 2.06 646 7.34 2.33 Poverty reduction* ** 278 9.12 1.81 619 8.83 1.73 682 8.50 2.03 Gender equity* ** 254 7.70 2.46 593 7.78 2.28 666 7.25 2.31 Domestic private sector development* ** 265 8.83 1.95 605 8.59 1.96 662 7.80 2.24 Economic growth* ** 266 9.35 1.46 609 8.87 1.57 683 8.34 2.06 Financial markets* ** 276 9.00 1.78 592 8.88 1.67 652 7.62 2.20 Health* ** 265 8.95 1.87 595 9.00 1.56 680 8.57 1.94 Education* ** 269 9.24 1.75 594 8.96 1.62 676 8.58 2.01 Social protection* ** 252 7.85 2.27 588 8.11 1.87 661 7.35 2.33 Climate change* ** 599 8.37 1.86 650 7.41 2.38 Agricultural development* ** 264 9.05 1.81 598 8.85 1.55 682 8.65 1.93 Natural resource management* ** 264 8.53 1.96 600 8.50 1.78 671 7.91 2.33 *Significantly different FY14 and FY11 country surveys **Significantly different FY14 and FY06 country surveys Note the response scales for these questions in FY06 were converted from a 5-pt to 10-pt scale for comparison with FY11 and FY14. How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) FY06 FY11 FY14 N Mean SD N Mean SD N Mean SD Anti-corruption* ** 251 5.43 2.52 594 5.03 2.88 525 4.64 2.70 Law and justice** 227 5.50 2.18 572 4.92 2.63 495 5.05 2.59 Regulatory framework** 245 6.37 2.25 572 5.28 2.61 515 5.55 2.34 Poverty reduction* 268 6.21 2.13 607 5.76 2.55 602 6.06 2.51 Gender equity* 236 5.79 2.18 581 5.02 2.76 525 5.55 2.45 Domestic private sector development** 251 5.85 2.36 596 5.30 2.67 515 5.28 2.36 Economic growth** 258 6.73 2.04 595 5.92 2.48 581 5.84 2.49 Financial markets** 264 6.80 2.15 583 5.69 2.62 524 5.63 2.44 Health 254 6.52 2.41 589 6.26 2.38 579 6.46 2.29 Education* ** 262 6.71 2.42 585 6.00 2.47 595 6.36 2.29 Social protection 236 5.28 2.32 571 5.02 2.64 513 5.17 2.43 Climate change* 590 5.06 2.80 501 5.39 2.43 Agricultural development* 253 6.02 2.30 592 5.81 2.64 585 6.14 2.28 Natural resource management ** 252 5.76 2.28 588 5.31 2.55 537 5.35 2.73 *Significantly different FY14 and FY11 country surveys **Significantly different FY14 and FY06 country surveys Note the response scales for these questions in FY06 were converted from a 5-pt to 10-pt scale for comparison with FY11 and FY14. 140 The World Bank Group Ghana Country Opinion Survey 2014 The World Bank Group’s Knowledge Work and Activities In Ghana, to what extent do you believe that the World Bank Group’s knowledge work and activities: FY06 FY11 FY14 N Mean SD N Mean SD N Mean SD Are source of relevant information on global good practices** 270 7.57 1.99 574 6.52 2.22 582 6.52 2.17 Are adaptable to Ghana’s specific development challenges and 271 5.88 2.26 587 6.00 2.26 600 5.64 2.51 country circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different FY14 and FY11 country surveys **Significantly different FY14 and FY06 country surveys Note the response scales for these questions in FY06 were converted from a 5-pt to 10-pt scale for comparison with FY11 and FY14. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY06 FY11 FY14 N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 169 5.36 2.24 387 5.60 2.19 607 5.55 2.38 The World Bank Group effectively monitors and evaluates the 180 7.07 2.13 401 6.35 2.25 646 6.39 2.24 projects and programs it supports** The World Bank Group’s conditions on its lending are 261 5.62 2.39 601 5.63 2.88 604 5.22 2.47 reasonable* ** Working with the World Bank Group increases Ghana’s 186 6.69 2.03 395 5.66 2.29 645 6.44 2.29 institutional capacity* *Significantly different FY14 and FY11 country surveys **Significantly different FY14 and FY06 country surveys 141 The World Bank Group Ghana Country Opinion Survey 2014 Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents FY06 FY11 FY14 Yes - 27.2% 28.5% No - 72.8% 71.5% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY06 FY11 FY14 Yes - 28.7% 32.8% No - 71.3% 67.2% Were you able to obtain this information?* Percentage of Respondents FY06 FY11 FY14 Yes - 62.8% 87.7% No - 37.2% 12.3% *Significantly different FY14 and FY11 country surveys Do you have access to the Internet?* Percentage of Respondents FY06 FY11 FY14 Yes - 85.7% 91.1% No - 14.3% 8.9% *Significantly different FY14 and FY11 country surveys Do you use/have used the World Bank Group website?* Percentage of Respondents FY06 FY11 FY14 Yes 50.7% 64.9% 53.4% No 49.3% 35.1% 46.6% *Significantly different FY14 and FY11 country surveys Which do you primarily use?* ** Percentage of Respondents FY06 FY11 FY14 The World Bank Group’s country website 19.0% 69.3% 58.1% The World Bank Group’s main website 81.0% 30.7% 41.9% *Significantly different FY14 and FY11 country surveys **Significantly different FY14 and FY06 country surveys Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY06 FY11 FY14 N Mean SD N Mean SD N Mean SD I find the World Bank Group's websites easy to navigate. 382 6.53 2.10 482 6.39 2.65 I find the information on the World Bank Group's websites 397 6.74 2.18 481 7.11 2.47 useful.* When I need information from the World Bank Group I know how 423 6.48 2.24 520 6.53 2.84 to find it. The World Bank Group is responsive to my information requests 325 6.39 2.63 471 6.51 2.92 and inquiries. *Significantly different FY14 and FY11 country surveys 142 The World Bank Group Ghana Country Opinion Survey 2014 Appendix F: Responses to Key Questions by Respondents’ Specializations/Sectors C. World Bank Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) Public sector Health / Natural governance / Agriculture/ Climate communicable Law and resource Private sector public rural change / Financial Gender equity /non- Information justice / management / development / financial development / disaster markets / / equality of communicable and comm. Job creation/ regulatory environmental foreign direct mgmt. / anti- Social Urban Water and food security management Education Energy banking opportunity diseases technology employment framework sustainability investment corruption protection Transport development sanitation Generalist Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Anti-corruption 85 8.25 11 7.55 161 7.86 13 8.08 33 8.06 7 8.00 35 9.11 17 8.41 12 8.83 10 9.40 17 8.82 12 8.92 150 8.28 44 8.43 11 7.45 33 7.97 23 7.57 20 8.80 39 8.59 Information and 83 7.52 11 7.64 162 7.78 14 7.21 33 7.82 8 7.50 35 8.77 15 8.40 12 8.25 10 8.40 17 9.00 12 8.50 146 8.22 46 7.93 11 7.82 33 8.52 22 7.41 20 8.75 37 8.27 comm. technology* Transport* 82 8.11 10 8.10 165 7.96 13 7.62 32 8.31 7 7.57 35 8.71 16 8.13 12 8.42 10 9.00 17 8.47 12 8.08 146 8.34 46 8.07 11 6.64 33 8.85 23 6.87 20 8.90 37 8.54 Crime and violence 80 6.79 11 6.82 158 7.19 14 6.79 32 7.78 7 7.57 35 8.09 14 6.71 12 7.17 10 6.50 16 8.75 10 8.30 139 7.32 44 7.30 10 7.00 32 7.31 22 6.18 20 7.85 37 7.00 Law and justice 77 6.62 11 7.36 158 7.05 14 7.00 33 7.45 6 6.83 35 7.91 14 7.21 12 7.58 9 6.56 17 7.88 12 7.42 144 7.23 43 6.98 11 6.00 31 6.87 22 6.14 20 7.25 38 7.11 Urban development* 83 7.47 11 7.55 161 7.35 13 7.54 33 8.18 6 7.83 34 8.15 17 8.41 12 7.92 9 7.44 17 9.00 12 8.00 146 8.27 45 7.51 11 7.09 32 8.66 20 7.35 19 9.05 38 7.74 Environmental 80 7.71 11 8.09 164 7.68 13 7.85 32 7.97 7 8.14 35 8.23 17 8.35 12 8.25 10 7.40 17 9.06 11 7.91 144 8.34 44 7.73 11 7.82 32 8.56 23 7.61 19 9.00 37 8.05 sustainability Regulatory 77 7.01 9 7.00 155 6.88 14 7.00 32 7.66 6 8.17 32 7.19 16 7.63 11 8.09 10 7.80 17 8.59 12 8.08 138 7.70 39 7.46 11 7.55 31 7.13 22 7.41 19 8.16 37 7.19 framework (Non)Communicable 81 7.19 10 7.40 165 7.60 14 6.50 33 7.73 7 8.29 35 8.20 17 7.76 12 7.67 10 9.00 17 8.94 12 8.67 141 8.12 45 8.16 9 6.89 33 8.12 22 7.50 20 8.45 38 8.00 diseases* Poverty reduction* 81 8.60 11 8.73 166 8.47 14 7.50 32 8.97 8 7.50 35 9.29 16 8.50 11 8.36 10 9.50 17 9.41 12 8.75 145 8.83 46 8.24 11 8.09 32 9.13 21 7.81 20 8.95 38 8.95 Gender equity* 80 6.61 11 7.18 163 6.95 14 7.29 32 7.22 7 8.00 34 7.50 17 7.00 11 7.64 9 7.00 17 8.65 11 6.91 141 7.47 41 8.05 11 6.27 33 7.45 22 6.50 19 8.05 39 6.72 Domestic private 79 7.38 11 7.36 155 7.43 14 6.86 31 8.42 8 7.75 35 8.14 16 7.63 12 7.83 11 8.64 17 8.94 12 8.92 142 8.18 41 8.10 11 7.82 33 8.73 21 7.33 19 9.00 39 7.90 sector development* Foreign direct 79 7.27 11 7.27 159 7.53 13 6.46 31 7.94 6 8.83 35 8.14 17 7.35 10 8.00 10 9.00 17 8.88 11 8.55 145 8.28 44 8.07 10 8.20 32 8.56 23 7.00 19 8.68 37 7.19 investment* Water and sanitation 84 8.45 11 8.00 164 8.22 13 7.62 33 8.42 7 9.14 34 8.56 15 8.33 12 8.83 9 9.44 16 9.31 12 9.25 146 8.62 47 8.51 11 8.45 32 8.88 24 8.17 20 9.35 39 8.77 Trade and exports* 82 7.68 10 8.20 159 7.60 13 6.38 33 7.91 7 8.00 35 8.00 15 7.93 12 8.83 9 8.11 17 9.00 12 8.25 145 7.99 45 7.60 11 7.27 33 8.00 24 6.25 20 8.30 37 7.24 Economic growth* 86 8.57 11 8.45 162 8.17 14 7.07 33 8.85 7 8.86 35 8.91 15 9.07 12 8.58 10 9.00 17 9.24 12 8.67 145 8.67 45 8.29 11 7.64 32 8.75 23 6.65 20 8.95 38 8.03 Energy* 81 8.69 11 8.00 164 8.17 13 7.62 32 8.84 7 7.71 35 8.80 17 8.41 12 8.58 9 8.78 17 9.00 12 8.58 149 8.72 47 8.60 11 7.45 33 8.79 20 7.35 19 9.37 36 8.44 Disaster 78 7.45 11 8.18 158 7.58 14 7.14 32 7.72 7 8.14 33 7.97 14 7.86 12 7.33 10 7.20 17 8.65 12 8.08 145 7.94 46 8.20 11 5.91 33 7.97 22 6.95 20 8.10 38 7.08 management Public sector 81 8.01 10 7.70 157 7.78 14 7.29 31 6.81 8 7.75 33 8.70 15 7.73 12 7.33 11 8.36 17 9.18 11 8.82 146 8.34 43 8.19 9 7.67 33 8.15 22 8.27 20 8.85 38 7.89 governance/reform* Job creation/ 82 8.05 10 8.30 163 8.04 14 7.36 33 8.73 7 8.86 33 9.12 16 7.81 12 7.67 10 8.60 17 9.06 12 8.08 148 8.30 44 8.32 10 8.20 33 9.06 24 7.83 20 9.10 39 8.05 employment Financial markets* 78 7.51 10 6.40 155 7.37 14 7.21 32 7.81 7 8.29 32 8.16 13 8.46 12 7.83 10 7.40 17 9.12 12 7.25 142 7.69 42 7.81 11 8.00 32 7.91 21 6.86 18 8.89 36 7.44 Equality of 75 7.56 10 7.00 154 7.32 14 6.79 31 7.74 7 8.00 28 7.68 16 7.25 11 7.00 10 6.90 17 8.82 10 7.20 135 7.75 42 7.71 10 7.80 32 7.84 22 6.41 17 7.94 38 7.08 opportunity Health 81 8.69 10 8.20 167 8.44 13 8.00 32 8.59 6 9.17 32 9.28 17 8.06 12 8.92 10 9.10 17 9.18 12 8.75 145 8.61 45 8.91 10 8.70 33 8.88 24 8.50 20 9.55 38 8.92 Rural development* 78 8.63 10 8.00 159 8.21 14 8.36 33 8.97 7 8.43 34 8.79 16 8.38 12 7.08 10 9.50 17 9.41 11 8.00 141 8.72 44 8.41 11 7.36 32 9.00 22 7.86 19 9.74 37 8.97 Global/regional 77 7.17 10 8.00 155 7.21 12 7.42 33 7.67 6 8.33 30 8.47 16 7.06 12 6.67 10 7.90 17 8.71 10 8.10 139 7.62 42 8.02 8 7.00 32 7.69 22 6.32 19 8.53 36 7.28 integration* Food security 79 8.08 10 7.80 162 7.98 14 7.29 33 8.52 8 8.00 31 8.55 16 7.56 12 8.58 10 9.30 17 9.18 11 8.55 142 8.15 47 8.17 10 8.10 31 8.42 20 7.75 20 8.95 38 8.18 Education* 78 8.85 11 7.82 170 8.63 13 8.00 32 9.19 6 8.67 35 8.71 16 8.50 12 8.33 9 8.67 17 9.47 11 8.45 146 8.68 44 8.75 11 8.45 31 9.03 23 7.26 18 9.78 40 8.65 Social protection 80 7.16 10 7.70 156 7.45 13 7.00 32 7.13 7 7.57 34 7.88 16 6.81 12 8.00 9 6.78 17 8.47 12 7.08 144 7.47 44 7.84 10 6.20 32 7.59 24 6.25 20 7.95 38 7.29 Climate change* 78 7.27 10 8.30 158 7.22 13 6.92 33 7.24 8 8.13 32 6.50 15 6.40 11 6.73 9 7.44 16 8.75 12 7.67 139 7.85 40 7.95 11 7.18 31 7.87 23 7.09 18 8.50 36 7.22 Agricultural 82 9.01 11 8.82 166 8.39 12 8.50 32 9.56 7 8.29 34 8.79 16 8.75 12 8.17 9 9.11 17 9.47 12 8.92 149 8.75 45 9.04 11 7.91 33 9.24 24 7.17 20 9.40 40 8.93 development* Natural resource 82 8.05 10 7.60 163 7.79 12 7.83 33 8.24 7 9.14 35 7.86 17 7.59 12 7.92 9 8.78 16 8.81 12 7.25 145 7.99 44 8.11 11 7.55 32 7.38 24 6.33 20 8.45 38 7.79 management *Significantly different between sectors 143 The World Bank Group Ghana Country Opinion Survey 2014 C. World Bank Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) Public sector Health / Natural governance / Agriculture/ Climate communicable Law and resource Private sector public rural change / Financial Gender equity /non- Information justice / management / development / financial development / disaster markets / / equality of communicable and comm. Job creation/ regulatory environmental foreign direct mgmt. / anti- Social Urban Water and food security management Education Energy banking opportunity diseases technology employment framework sustainability investment corruption protection Transport development sanitation Generalist Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Anti-corruption 63 5.27 9 4.78 114 4.74 13 3.77 24 3.79 6 6.83 21 5.10 11 3.45 9 4.11 6 3.83 16 4.44 10 2.60 107 4.60 39 4.87 11 4.00 19 4.53 15 5.07 16 3.19 25 4.56 Information and 71 5.97 10 6.90 112 5.42 13 4.69 22 5.14 5 7.00 21 5.48 12 4.33 9 4.67 6 4.00 16 5.44 9 5.67 112 5.64 40 6.23 11 5.18 25 5.76 15 5.93 16 4.94 25 5.80 comm. technology Transport 72 6.19 9 6.44 120 6.05 13 4.92 22 5.64 6 6.83 22 6.00 11 5.00 9 5.11 7 4.14 15 5.20 9 5.00 117 5.91 41 6.07 11 6.45 32 5.91 17 5.59 15 4.00 30 6.03 Crime and violence 58 5.33 10 5.50 102 4.97 13 4.38 22 4.55 5 5.80 17 4.59 11 4.09 9 4.78 6 3.67 14 4.71 9 5.00 96 4.32 35 5.54 10 5.20 20 5.10 14 5.14 15 2.93 25 4.64 Law and justice 59 5.08 8 5.13 109 5.46 13 5.08 23 4.65 6 6.67 20 4.95 12 4.83 8 5.00 7 3.57 15 4.93 9 4.89 94 4.45 33 5.70 11 4.82 21 4.95 15 5.87 15 3.13 23 4.96 Urban development 73 6.66 10 5.70 125 6.17 13 5.62 25 5.68 6 6.67 21 5.76 12 5.83 9 5.11 6 3.67 16 5.19 10 6.10 124 6.04 39 6.23 12 5.92 31 6.42 19 6.16 17 5.29 30 6.00 Environmental 72 6.51 10 5.90 122 6.04 13 6.00 25 5.88 5 7.20 22 5.82 13 4.54 9 6.33 7 3.71 16 5.25 10 6.10 113 5.68 37 6.62 12 5.75 31 5.74 17 5.59 16 5.25 28 6.00 sustainability Regulatory 66 6.17 7 5.86 110 5.48 12 4.75 22 5.77 5 6.60 20 5.80 11 5.91 9 6.11 6 3.50 16 5.63 10 5.40 108 5.34 37 5.76 11 6.09 22 5.55 13 6.15 16 4.63 27 5.41 framework (Non)Communicable 67 6.25 9 7.11 121 6.37 13 4.77 25 6.16 6 7.67 24 6.00 14 5.29 9 5.44 8 6.38 15 6.33 10 6.70 114 6.39 38 6.71 11 5.27 24 5.92 17 6.53 16 5.94 28 6.36 diseases Poverty reduction 80 6.85 9 6.44 134 6.19 12 5.67 25 6.92 6 6.67 23 6.09 15 5.07 9 5.33 8 5.50 17 5.82 10 5.20 125 5.79 42 6.21 12 6.25 31 5.87 21 6.24 19 5.11 33 6.58 Gender equity 64 5.31 10 5.80 110 5.90 12 5.58 22 5.41 5 6.40 22 5.73 14 5.14 9 5.44 7 4.71 17 5.29 10 5.00 110 5.19 37 6.16 11 5.18 26 5.65 17 5.65 16 4.56 27 5.48 Domestic private 63 5.86 9 5.67 110 5.42 12 5.50 23 5.39 6 5.50 20 5.15 14 4.64 9 4.67 7 4.86 15 4.40 10 4.90 106 4.99 34 5.76 11 5.45 27 5.41 16 6.00 15 4.27 26 5.19 sector development Foreign direct 66 6.33 10 6.40 119 6.11 13 4.92 23 6.04 6 5.50 18 6.22 13 5.00 8 4.88 7 4.71 16 6.06 10 6.40 112 5.61 39 6.33 12 6.25 26 6.23 18 6.06 17 5.24 28 5.75 investment Water and sanitation 72 7.07 10 6.70 127 6.09 13 5.69 23 6.87 6 7.33 25 6.40 15 5.07 8 5.25 8 5.25 15 6.27 10 5.90 130 6.52 42 6.71 12 6.58 32 6.66 21 6.71 18 6.06 33 6.45 Trade and exports 64 6.00 10 6.60 115 5.36 13 5.00 22 6.32 6 5.17 17 5.12 13 4.77 9 4.56 6 3.83 15 4.80 10 5.00 113 5.37 35 5.60 11 6.64 26 5.15 17 6.00 17 4.53 27 5.52 Economic growth 68 6.57 10 6.00 127 5.83 12 5.33 24 6.17 6 6.67 24 5.83 14 5.21 9 5.00 8 5.63 16 4.63 10 5.80 125 5.73 43 6.26 12 6.92 30 6.30 17 5.82 16 5.13 31 5.94 Energy 67 6.42 10 5.50 117 5.51 13 5.62 23 5.22 5 6.40 21 5.52 11 4.91 9 4.67 5 4.20 15 4.53 10 5.10 115 5.27 38 5.63 9 5.56 28 5.82 16 5.06 16 4.31 28 6.14 Disaster 66 5.77 10 5.80 111 5.66 13 4.62 24 5.04 5 6.00 21 5.00 13 4.08 9 5.11 5 4.00 16 4.81 10 4.70 108 5.28 39 5.51 9 4.56 24 5.08 17 5.76 15 4.47 26 5.46 management Public sector 67 6.58 9 6.00 127 6.05 12 6.08 21 6.05 6 7.00 22 6.05 11 5.27 9 6.33 7 4.71 16 6.06 9 5.44 121 6.36 43 6.56 9 4.67 28 5.82 18 6.33 16 6.06 31 5.68 governance/reform Job creation/ 73 5.85 10 6.30 121 5.02 11 5.18 25 5.76 6 5.67 23 4.91 12 4.33 8 4.38 8 5.25 14 4.64 9 4.33 123 4.54 41 5.49 11 4.82 29 5.52 18 5.61 17 4.00 29 5.17 employment Financial markets 69 5.90 9 6.44 114 5.92 12 5.00 23 5.78 4 7.00 20 5.75 12 6.42 9 4.78 6 4.83 16 4.44 8 5.50 111 5.06 34 6.26 8 4.50 25 6.00 16 5.56 15 5.20 27 5.48 Equality of 63 6.02 10 6.00 109 5.44 13 5.23 22 5.45 5 6.60 20 4.65 12 5.08 9 4.67 7 4.71 14 4.07 9 3.89 103 4.96 32 5.63 8 5.00 21 5.14 16 5.44 16 4.50 25 5.32 opportunity Health 74 7.03 9 6.56 131 6.35 13 5.77 24 6.88 6 7.00 24 6.83 13 5.23 9 5.00 8 6.13 16 5.88 10 6.10 128 6.68 40 7.10 11 6.91 28 6.71 15 6.80 17 6.35 30 6.73 Rural development 74 6.54 10 5.60 128 5.76 13 5.23 25 5.64 5 5.40 25 5.64 14 5.36 9 5.56 8 5.13 16 5.31 10 5.10 127 5.60 40 5.83 10 6.20 30 6.17 18 6.44 17 5.29 32 6.00 Global/regional 64 5.89 10 6.10 118 5.75 13 4.92 23 5.78 6 6.83 17 4.94 13 4.62 9 6.33 6 4.17 16 5.06 10 5.60 109 5.39 38 6.32 9 5.22 26 5.42 14 6.57 15 5.27 26 5.08 integration Food security 71 6.06 10 6.80 120 5.89 13 5.08 24 5.92 6 6.83 22 6.00 12 4.25 9 5.89 8 4.88 15 5.13 10 5.40 120 5.38 39 6.10 10 6.50 28 6.11 16 5.25 18 5.28 28 5.64 Education 76 7.07 9 7.89 143 6.49 12 5.67 23 6.48 6 7.00 22 5.86 14 5.43 8 5.75 8 5.13 16 5.88 10 6.00 127 6.35 43 6.81 10 6.50 31 6.74 14 6.71 18 5.78 33 6.55 Social protection 62 5.68 10 6.10 109 5.48 12 4.83 23 5.35 6 5.67 21 4.90 13 4.38 9 5.56 6 4.50 16 4.56 10 4.30 110 4.76 38 5.68 9 5.11 25 5.44 14 5.86 13 5.15 26 4.92 Climate change 62 5.94 10 5.60 108 5.32 13 4.77 23 5.65 6 5.50 18 5.11 12 3.75 9 5.22 6 3.67 15 4.67 10 5.60 105 5.40 35 6.20 9 5.78 23 5.22 15 6.13 13 4.77 27 5.59 Agricultural 79 6.92 10 7.00 128 6.02 12 5.42 26 6.81 6 7.17 24 5.88 13 5.31 8 6.25 8 5.75 16 5.13 10 5.50 126 6.10 41 6.59 11 6.09 26 6.62 17 5.59 18 5.78 33 5.94 development Natural resource 63 5.65 10 5.80 113 5.52 11 4.82 24 6.42 6 4.83 22 5.00 13 4.15 9 6.44 6 3.83 15 4.47 10 4.50 115 4.97 39 6.26 10 5.40 26 4.85 16 5.81 15 3.93 26 5.65 management *Significantly different between sectors 144 The World Bank Group Ghana In instances where more than 10% of respondents come from a specific sector, additional analyses are conducted to further examine their perceptions as opposed to those from other sectors. In the case of Ghana, there were 23% of respondents from the Education sector, 20% of respondents from the Public sector governance/public financial management/anti-corruption sector, and there were 12% of respondents from the Agriculture/rural development/food security sector. Education Sector vs. Others Education Sector N=179  All Others N=608 A. General Issues Facing Ghana Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important development priorities in Ghana. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Social protection 5.8% 3.9% Transport 9.2% 11.8% Public sector governance/reform 17.9% 14.3% Global/regional integration 1.7% 1.0% Gender equity 1.2% 1.9% Domestic private sector development 5.2% 8.3% Foreign direct investment 2.3% 2.7% Water and sanitation 13.9% 12.3% Anti-corruption 11.0% 15.0% Job creation/employment 28.3% 33.6% Rural development* 4.0% 9.2% Financial markets 1.7% 1.0% Urban development 2.9% 1.4% Environmental sustainability 2.9% 2.6% Equality of opportunity 0.0% 1.7% Health 34.1% 29.1% Education* 65.3% 46.0% Poverty reduction 8.1% 9.2% Energy 16.8% 21.1% Food security 11.0% 7.2% Climate change 0.6% 1.0% Agricultural development 16.8% 21.8% Trade and exports* 1.2% 6.0% Crime and violence 1.7% 2.0% Economic growth 12.7% 13.6% Law and justice 5.2% 4.1% Regulatory framework 1.2% 0.5% Communicable/non-communicable diseases 0.6% 0.2% Natural resource management 6.4% 7.7% Disaster management 0.0% 0.5% Information and communications technology 4.0% 2.9% *Significantly different between sectors 145 The World Bank Group Ghana A. General Issues Facing Ghana (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Water and sanitation* 2.3% 8.6% Equality of opportunity 7.4% 6.0% Economic growth 34.7% 35.5% Climate change 1.1% 1.2% Global/regional integration 0.0% 0.5% Gender equity 4.0% 2.2% Rural development 25.0% 26.4% Urban development 3.4% 2.8% Regulatory framework 0.6% 0.3% Social protection 1.1% 3.0% Law and justice 2.3% 3.5% Transport 4.5% 6.6% Crime and violence 2.3% 1.5% Communicable/non-communicable diseases 0.6% 0.3% Information and communications technology 2.3% 1.2% Anti-corruption 19.3% 21.6% Domestic private sector development 4.5% 8.6% Foreign direct investment 0.6% 1.3% Education* 53.4% 38.0% Energy* 11.4% 17.6% Public sector governance/reform 5.1% 7.0% Natural resource management 9.7% 7.1% Environmental sustainability 1.1% 1.2% Disaster management 1.1% 0.7% Health 11.9% 13.1% Agricultural development 36.9% 34.7% Job creation/employment 38.6% 33.8% Financial markets 1.1% 1.2% Trade and exports 2.8% 5.8% Food security 8.0% 5.1% *Significantly different between sectors 146 The World Bank Group Ghana A. General Issues Facing Ghana (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Energy 27.9% 33.1% Gender equity 1.1% 1.7% Equality of opportunity 3.9% 3.1% Social protection 2.2% 2.3% Global/regional integration 1.7% 1.3% Climate change 0.0% 0.3% Anti-corruption 25.7% 22.7% Disaster management 1.7% 1.0% Rural development* 8.9% 18.2% Foreign direct investment 8.4% 7.1% Urban development 0.6% 1.3% Water and sanitation 2.8% 4.3% Education* 41.3% 29.3% Information and communications technology 1.7% 4.1% Regulatory framework 0.6% 1.5% Communicable/non-communicable diseases 0.0% 0.3% Trade and exports 22.3% 20.0% Public sector governance/reform 12.8% 10.9% Domestic private sector development 11.7% 16.1% Job creation/employment* 44.1% 31.6% Agricultural development* 29.6% 40.4% Food security* 10.6% 6.1% Transport 4.5% 5.3% Natural resource management 16.8% 14.4% Environmental sustainability 2.2% 1.5% Health 7.8% 11.9% Law and justice 2.8% 2.6% Crime and violence 0.0% 0.3% Financial markets 3.9% 5.0% *Significantly different between sectors 147 The World Bank Group Ghana B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Social protection 2.3% 3.2% Public sector governance/reform 15.8% 18.2% Transport 7.9% 11.5% Poverty reduction 22.6% 22.7% Global/regional integration 1.7% 1.5% Gender equity 1.7% 1.5% Crime and violence 1.1% 1.0% Domestic private sector development 7.3% 11.7% Rural development 14.1% 17.2% Foreign direct investment 1.7% 3.0% Water and sanitation 10.2% 8.7% Energy 14.7% 16.0% Job creation/employment 23.7% 25.0% Financial markets 1.1% 2.0% Urban development 1.7% 1.5% Environmental sustainability 2.8% 1.5% Equality of opportunity 1.7% 1.5% Health 32.8% 26.4% Education* 58.2% 33.6% Food security 6.8% 4.8% Climate change 0.0% 0.7% Agricultural development* 23.2% 34.7% Trade and exports 4.5% 8.5% Economic growth 19.8% 15.5% Law and justice 3.4% 2.2% Regulatory framework 1.1% 0.8% Communicable/non-communicable diseases 0.6% 0.7% Natural resource management 6.8% 6.5% Anti-corruption* 7.3% 13.5% Information and communications technology 1.7% 1.5% Disaster management 0.6% 0.7% *Significantly different between sectors 148 The World Bank Group Ghana C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) Education Sector All Others N Mean SD N Mean SD Anti-corruption* 161 7.86 2.55 572 8.34 2.33 Information and communications technology 162 7.78 2.18 565 8.10 1.97 Transport 165 7.96 2.14 562 8.25 1.95 Crime and violence 158 7.19 2.59 545 7.27 2.52 Law and justice 158 7.05 2.44 549 7.10 2.50 Urban development* 161 7.35 2.27 558 8.00 2.08 Environmental sustainability* 164 7.68 2.15 555 8.12 1.90 Regulatory framework* 155 6.88 2.43 533 7.50 2.28 Communicable/non-communicable diseases 165 7.60 2.27 556 7.91 2.20 Poverty reduction 166 8.47 2.03 560 8.72 1.82 Gender equity 163 6.95 2.41 549 7.28 2.36 Domestic private sector development* 155 7.43 2.16 552 8.04 2.17 Foreign direct investment* 159 7.53 2.17 550 7.94 2.10 Water and sanitation* 164 8.22 1.97 565 8.61 1.85 Trade and exports 159 7.60 2.19 560 7.81 2.23 Economic growth 162 8.17 2.15 566 8.51 1.96 Energy* 164 8.17 2.16 561 8.60 1.93 Disaster management 158 7.58 2.16 555 7.73 2.30 Public sector governance/reform 157 7.78 2.11 554 8.13 2.16 Job creation/employment 163 8.04 2.26 564 8.35 2.16 Financial markets 155 7.37 2.27 539 7.74 2.16 Equality of opportunity 154 7.32 2.20 525 7.56 2.26 Health 167 8.44 1.92 557 8.75 1.75 Rural development* 159 8.21 2.00 548 8.66 1.85 Global/regional integration 155 7.21 2.31 531 7.61 2.30 Food security 162 7.98 2.21 549 8.24 2.10 Education 170 8.63 1.93 553 8.70 1.90 Social protection 156 7.45 2.42 554 7.40 2.32 Climate change 158 7.22 2.33 535 7.53 2.38 Agricultural development* 166 8.39 2.00 566 8.85 1.76 Natural resource management 163 7.79 2.31 559 7.91 2.35 *Significantly different between sectors 149 The World Bank Group Ghana C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) Education Sector All Others N Mean SD N Mean SD Anti-corruption 114 4.74 2.81 420 4.55 2.62 Information and communications technology 112 5.42 2.40 438 5.63 2.15 Transport 120 6.05 2.43 458 5.80 2.30 Crime and violence 102 4.97 2.72 389 4.74 2.44 Law and justice* 109 5.46 2.76 392 4.86 2.51 Urban development 125 6.17 2.57 473 6.03 2.28 Environmental sustainability 122 6.04 2.48 456 5.89 2.31 Regulatory framework 110 5.48 2.45 418 5.61 2.37 Communicable/non-communicable diseases 121 6.37 2.55 448 6.23 2.19 Poverty reduction 134 6.19 2.66 497 6.10 2.47 Gender equity 110 5.90 2.60 436 5.40 2.37 Domestic private sector development 110 5.42 2.61 423 5.27 2.31 Foreign direct investment 119 6.11 2.54 442 5.88 2.31 Water and sanitation 127 6.09 2.47 493 6.51 2.31 Trade and exports 115 5.36 2.55 431 5.47 2.34 Economic growth 127 5.83 2.66 475 5.93 2.40 Energy 117 5.51 2.76 439 5.51 2.57 Disaster management 111 5.66 2.64 430 5.24 2.43 Public sector governance/reform 127 6.05 2.57 455 6.17 2.24 Job creation/employment 121 5.02 2.68 467 5.11 2.48 Financial markets 114 5.92 2.52 424 5.52 2.38 Equality of opportunity 109 5.44 2.44 405 5.21 2.39 Health 131 6.35 2.42 475 6.65 2.20 Rural development 128 5.76 2.51 483 5.81 2.40 Global/regional integration 118 5.75 2.39 424 5.56 2.26 Food security 120 5.89 2.53 459 5.68 2.32 Education 143 6.49 2.39 480 6.46 2.22 Social protection 109 5.48 2.64 423 5.15 2.43 Climate change 108 5.32 2.62 411 5.45 2.45 Agricultural development 128 6.02 2.33 484 6.23 2.25 Natural resource management 113 5.52 2.82 436 5.28 2.68 *Significantly different between sectors 150 The World Bank Group Ghana Public Sector vs. Others Public Sector Governance/Public Financial Management/Anti-Corruption Sector N=157 All Others N=630 A. General Issues Facing Ghana Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important development priorities in Ghana. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Public Sector All Others Social protection* 7.4% 3.6% Transport 14.8% 10.3% Public sector governance/reform 18.1% 14.4% Global/regional integration 0.7% 1.3% Gender equity 1.3% 1.8% Domestic private sector development 8.7% 7.4% Foreign direct investment 1.3% 2.9% Water and sanitation 14.1% 12.3% Anti-corruption 18.8% 12.9% Job creation/employment 29.5% 33.1% Rural development 7.4% 8.2% Financial markets 1.3% 1.1% Urban development 0.0% 2.1% Environmental sustainability 2.7% 2.6% Equality of opportunity 2.0% 1.1% Health* 22.8% 32.1% Education* 42.3% 52.4% Poverty reduction 8.1% 9.2% Energy* 27.5% 18.3% Food security* 4.0% 9.0% Climate change 2.0% 0.7% Agricultural development 20.1% 20.8% Trade and exports* 8.7% 3.9% Crime and violence 2.0% 2.0% Economic growth 18.1% 12.3% Law and justice 2.7% 4.7% Regulatory framework 0.7% 0.7% Communicable/non-communicable diseases 0.0% 0.3% Natural resource management 6.0% 7.7% Disaster management 0.0% 0.5% Information and communications technology 1.3% 3.6% *Significantly different between sectors 151 The World Bank Group Ghana A. General Issues Facing Ghana (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Public Sector All Others Water and sanitation 7.7% 7.1% Equality of opportunity* 10.3% 5.3% Economic growth 31.6% 36.2% Climate change 1.9% 1.0% Global/regional integration 0.6% 0.3% Gender equity 0.6% 3.0% Rural development 29.0% 25.3% Urban development 1.9% 3.2% Regulatory framework 0.0% 0.5% Social protection 4.5% 2.1% Law and justice 3.2% 3.2% Transport 7.7% 5.8% Crime and violence 2.6% 1.4% Communicable/non-communicable diseases 0.6% 0.3% Information and communications technology 1.9% 1.3% Anti-corruption 21.9% 20.8% Domestic private sector development 9.7% 7.2% Foreign direct investment 0.0% 1.4% Education* 34.2% 43.3% Energy 17.4% 15.9% Public sector governance/reform 4.5% 7.1% Natural resource management 8.4% 7.5% Environmental sustainability 0.6% 1.3% Disaster management 1.3% 0.6% Health 13.5% 12.7% Agricultural development 34.8% 35.3% Job creation/employment 39.4% 33.8% Financial markets 0.0% 1.4% Trade and exports 4.5% 5.3% Food security 2.6% 6.6% *Significantly different between sectors 152 The World Bank Group Ghana A. General Issues Facing Ghana (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Public Sector All Others Energy 35.9% 30.9% Gender equity 1.3% 1.6% Equality of opportunity 4.5% 3.0% Social protection 1.3% 2.6% Global/regional integration 0.6% 1.6% Climate change 0.6% 0.2% Anti-corruption 19.9% 24.2% Disaster management 1.3% 1.1% Rural development 19.2% 15.3% Foreign direct investment 10.3% 6.7% Urban development 1.3% 1.1% Water and sanitation 2.6% 4.3% Education 25.6% 33.7% Information and communications technology 3.8% 3.5% Regulatory framework 1.9% 1.1% Communicable/non-communicable diseases 0.6% 0.2% Trade and exports* 26.3% 19.1% Public sector governance/reform 10.9% 11.5% Domestic private sector development 14.1% 15.3% Job creation/employment* 26.9% 36.4% Agricultural development 44.2% 36.4% Food security 4.5% 7.8% Transport 5.1% 5.1% Natural resource management 16.7% 14.5% Environmental sustainability 0.6% 1.9% Health 10.3% 11.2% Law and justice 4.5% 2.2% Crime and violence 0.0% 0.3% Financial markets 4.5% 4.8% *Significantly different between sectors 153 The World Bank Group Ghana B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Public Sector All Others Social protection 2.0% 3.2% Public sector governance/reform* 23.7% 16.2% Transport 11.2% 10.6% Poverty reduction 23.0% 22.6% Global/regional integration 0.7% 1.8% Gender equity 2.0% 1.4% Crime and violence 1.3% 1.0% Domestic private sector development 13.8% 9.9% Rural development 18.4% 16.0% Foreign direct investment 3.3% 2.6% Water and sanitation 8.6% 9.1% Energy 19.7% 14.7% Job creation/employment 24.3% 24.8% Financial markets 2.0% 1.8% Urban development 0.7% 1.8% Environmental sustainability 0.0% 2.2% Equality of opportunity 2.6% 1.3% Health* 19.1% 30.0% Education* 26.3% 42.3% Food security 5.3% 5.3% Climate change 0.7% 0.5% Agricultural development* 39.5% 30.3% Trade and exports 7.2% 7.7% Economic growth 17.1% 16.3% Law and justice 2.6% 2.4% Regulatory framework 0.7% 1.0% Communicable/non-communicable diseases 1.3% 0.5% Natural resource management 6.6% 6.6% Anti-corruption 13.2% 11.9% Information and communications technology 0.7% 1.8% Disaster management 1.3% 0.5% *Significantly different between sectors 154 The World Bank Group Ghana C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) Public Sector Gov./ Public Financial Mgmt./Anti- Corruption Sector All Others N Mean SD N Mean SD Anti-corruption 150 8.28 2.47 583 8.23 2.37 Information and communications technology 146 8.22 2.03 581 7.98 2.02 Transport 146 8.34 1.97 581 8.15 2.01 Crime and violence 139 7.32 2.72 564 7.23 2.49 Law and justice 144 7.23 2.69 563 7.05 2.44 Urban development* 146 8.27 1.93 573 7.75 2.18 Environmental sustainability* 144 8.34 1.91 575 7.94 1.98 Regulatory framework 138 7.70 2.25 550 7.28 2.34 Communicable/non-communicable diseases 141 8.12 2.26 580 7.77 2.21 Poverty reduction 145 8.83 1.84 581 8.62 1.88 Gender equity 141 7.47 2.42 571 7.14 2.36 Domestic private sector development 142 8.18 2.22 565 7.84 2.16 Foreign direct investment* 145 8.28 1.97 564 7.73 2.15 Water and sanitation 146 8.62 1.95 583 8.50 1.87 Trade and exports 145 7.99 2.18 574 7.70 2.23 Economic growth 145 8.67 1.76 583 8.37 2.06 Energy 149 8.72 1.91 576 8.44 2.01 Disaster management 145 7.94 2.28 568 7.64 2.27 Public sector governance/reform 146 8.34 1.92 565 7.98 2.21 Job creation/employment 148 8.30 2.17 579 8.28 2.19 Financial markets 142 7.69 2.26 552 7.65 2.17 Equality of opportunity 135 7.75 2.31 544 7.45 2.23 Health 145 8.61 1.83 579 8.70 1.79 Rural development 141 8.72 1.76 566 8.52 1.92 Global/regional integration 139 7.62 2.38 547 7.49 2.29 Food security 142 8.15 2.28 569 8.19 2.09 Education 146 8.68 2.00 577 8.69 1.89 Social protection 144 7.47 2.38 566 7.39 2.33 Climate change* 139 7.85 2.21 554 7.36 2.40 Agricultural development 149 8.75 1.86 583 8.74 1.82 Natural resource management 145 7.99 2.34 577 7.86 2.34 *Significantly different between sectors 155 The World Bank Group Ghana C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) Public Sector Gov./ Public Financial Mgmt./Anti- Corruption Sector All Others N Mean SD N Mean SD Anti-corruption 107 4.60 2.66 427 4.59 2.67 Information and communications technology 112 5.64 2.11 438 5.58 2.23 Transport 117 5.91 2.33 461 5.83 2.32 Crime and violence* 96 4.32 2.55 395 4.90 2.47 Law and justice* 94 4.45 2.44 407 5.12 2.60 Urban development 124 6.04 2.30 474 6.06 2.35 Environmental sustainability 113 5.68 2.37 465 5.98 2.34 Regulatory framework 108 5.34 2.38 420 5.65 2.38 Communicable/non-communicable diseases 114 6.39 2.09 455 6.23 2.31 Poverty reduction 125 5.79 2.45 506 6.20 2.52 Gender equity 110 5.19 2.51 436 5.58 2.40 Domestic private sector development 106 4.99 2.36 427 5.37 2.37 Foreign direct investment 112 5.61 2.40 449 6.01 2.35 Water and sanitation 130 6.52 2.34 490 6.40 2.36 Trade and exports 113 5.37 2.51 433 5.47 2.35 Economic growth 125 5.73 2.43 477 5.96 2.46 Energy 115 5.27 2.74 441 5.57 2.58 Disaster management 108 5.28 2.49 433 5.34 2.47 Public sector governance/reform 121 6.36 2.24 461 6.09 2.33 Job creation/employment* 123 4.54 2.33 465 5.24 2.55 Financial markets* 111 5.06 2.51 427 5.75 2.37 Equality of opportunity 103 4.96 2.54 411 5.34 2.36 Health 128 6.68 2.14 478 6.56 2.28 Rural development 127 5.60 2.59 484 5.86 2.38 Global/regional integration 109 5.39 2.33 433 5.65 2.27 Food security 120 5.38 2.21 459 5.82 2.40 Education 127 6.35 2.24 496 6.50 2.26 Social protection* 110 4.76 2.45 422 5.34 2.47 Climate change 105 5.40 2.58 414 5.43 2.46 Agricultural development 126 6.10 2.18 486 6.21 2.29 Natural resource management 115 4.97 2.71 434 5.42 2.70 *Significantly different between sectors 156 The World Bank Group Ghana Agriculture Sector vs. Others Agriculture/Rural Development/Food Security Sector N=91  All Others N=696 A. General Issues Facing Ghana Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important development priorities in Ghana. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Agriculture Sector All Others Social protection* 0.0% 4.9% Transport 10.3% 11.3% Public sector governance/reform 10.3% 15.8% Global/regional integration 1.1% 1.2% Gender equity 2.3% 1.6% Domestic private sector development 10.3% 7.3% Foreign direct investment* 8.0% 1.9% Water and sanitation 12.6% 12.6% Anti-corruption* 5.7% 15.2% Job creation/employment 37.9% 31.6% Rural development* 16.1% 7.0% Financial markets 0.0% 1.3% Urban development 0.0% 1.9% Environmental sustainability 0.0% 3.0% Equality of opportunity 1.1% 1.3% Health* 40.2% 29.0% Education 55.2% 49.8% Poverty reduction 8.0% 9.1% Energy 13.8% 21.0% Food security 5.7% 8.3% Climate change 0.0% 1.0% Agricultural development* 32.2% 19.2% Trade and exports 3.4% 5.1% Crime and violence 1.1% 2.1% Economic growth 9.2% 14.0% Law and justice 3.4% 4.5% Regulatory framework 1.1% 0.6% Communicable/non-communicable diseases 0.0% 0.3% Natural resource management 4.6% 7.7% Disaster management 0.0% 0.4% Information and communications technology 3.4% 3.1% *Significantly different between sectors 157 The World Bank Group Ghana A. General Issues Facing Ghana (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Agriculture Sector All Others Water and sanitation 7.9% 7.1% Equality of opportunity* 1.1% 7.0% Economic growth* 48.3% 33.6% Climate change 0.0% 1.3% Global/regional integration 0.0% 0.4% Gender equity 1.1% 2.8% Rural development 28.1% 25.8% Urban development 2.2% 3.0% Regulatory framework 1.1% 0.3% Social protection 1.1% 2.8% Law and justice 1.1% 3.5% Transport 5.6% 6.2% Crime and violence 1.1% 1.7% Communicable/non-communicable diseases 0.0% 0.4% Information and communications technology 1.1% 1.4% Anti-corruption* 11.2% 22.3% Domestic private sector development 3.4% 8.3% Foreign direct investment 1.1% 1.2% Education 47.2% 40.7% Energy 22.5% 15.4% Public sector governance/reform 7.9% 6.4% Natural resource management 9.0% 7.5% Environmental sustainability 1.1% 1.2% Disaster management 0.0% 0.9% Health 10.1% 13.2% Agricultural development* 44.9% 33.9% Job creation/employment 27.0% 35.9% Financial markets 1.1% 1.2% Trade and exports 4.5% 5.2% Food security 5.6% 5.8% *Significantly different between sectors 158 The World Bank Group Ghana A. General Issues Facing Ghana (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Agriculture Sector All Others Energy 29.2% 32.3% Gender equity 3.4% 1.3% Equality of opportunity 1.1% 3.6% Social protection 2.2% 2.3% Global/regional integration 2.2% 1.3% Climate change 0.0% 0.3% Anti-corruption 22.5% 23.5% Disaster management 0.0% 1.3% Rural development* 23.6% 15.1% Foreign direct investment 5.6% 7.6% Urban development 2.2% 1.0% Water and sanitation 2.2% 4.2% Education 31.5% 32.1% Information and communications technology 4.5% 3.5% Regulatory framework 0.0% 1.4% Communicable/non-communicable diseases 0.0% 0.3% Trade and exports 15.7% 21.2% Public sector governance/reform 13.5% 11.1% Domestic private sector development 9.0% 15.9% Job creation/employment 32.6% 34.7% Agricultural development 42.7% 37.3% Food security 4.5% 7.5% Transport 9.0% 4.6% Natural resource management 14.6% 15.0% Environmental sustainability 2.2% 1.6% Health 16.9% 10.2% Law and justice 0.0% 3.0% Crime and violence 0.0% 0.3% Financial markets 5.6% 4.6% *Significantly different between sectors 159 The World Bank Group Ghana B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ghana? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Agriculture Sector All Others Social protection 3.3% 2.9% Public sector governance/reform 11.0% 18.5% Transport 13.2% 10.4% Poverty reduction 22.0% 22.8% Global/regional integration 2.2% 1.5% Gender equity 0.0% 1.8% Crime and violence 0.0% 1.2% Domestic private sector development 7.7% 11.1% Rural development* 35.2% 14.0% Foreign direct investment 2.2% 2.8% Water and sanitation* 3.3% 9.8% Energy 8.8% 16.6% Job creation/employment 25.3% 24.7% Financial markets 2.2% 1.8% Urban development 3.3% 1.3% Environmental sustainability 0.0% 2.0% Equality of opportunity 1.1% 1.6% Health 27.5% 27.9% Education 40.7% 39.0% Food security 4.4% 5.4% Climate change 0.0% 0.6% Agricultural development 38.5% 31.2% Trade and exports 7.7% 7.6% Economic growth 16.5% 16.5% Law and justice 0.0% 2.8% Regulatory framework 1.1% 0.9% Communicable/non-communicable diseases 0.0% 0.7% Natural resource management 7.7% 6.4% Anti-corruption 9.9% 12.4% Information and communications technology 3.3% 1.3% Disaster management 0.0% 0.7% *Significantly different between sectors 160 The World Bank Group Ghana C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) Agriculture/ Rural Development / Food Security Sector All Others N Mean SD N Mean SD Anti-corruption 85 8.25 2.38 648 8.24 2.40 Information and communications technology* 83 7.52 2.23 644 8.09 1.98 Transport 82 8.11 1.95 645 8.19 2.01 Crime and violence 80 6.79 2.59 623 7.31 2.53 Law and justice 77 6.62 2.50 630 7.14 2.48 Urban development 83 7.47 2.13 636 7.90 2.14 Environmental sustainability 80 7.71 1.96 639 8.06 1.97 Regulatory framework 77 7.01 2.24 611 7.40 2.34 Communicable/non-communicable diseases* 81 7.19 2.17 640 7.92 2.22 Poverty reduction 81 8.60 1.63 645 8.67 1.90 Gender equity* 80 6.61 2.05 632 7.28 2.40 Domestic private sector development* 79 7.38 2.23 628 7.97 2.16 Foreign direct investment* 79 7.27 2.22 630 7.92 2.10 Water and sanitation 84 8.45 2.00 645 8.53 1.87 Trade and exports 82 7.68 1.94 637 7.77 2.26 Economic growth 86 8.57 1.99 642 8.41 2.01 Energy 81 8.69 1.81 644 8.48 2.01 Disaster management 78 7.45 2.25 635 7.73 2.27 Public sector governance/reform 81 8.01 2.42 630 8.06 2.12 Job creation/employment 82 8.05 2.45 645 8.31 2.15 Financial markets 78 7.51 2.02 616 7.68 2.21 Equality of opportunity 75 7.56 1.89 604 7.50 2.29 Health 81 8.69 1.91 643 8.68 1.78 Rural development 78 8.63 1.85 629 8.55 1.90 Global/regional integration 77 7.17 2.16 609 7.56 2.32 Food security 79 8.08 2.35 632 8.19 2.10 Education 78 8.85 1.94 645 8.67 1.91 Social protection 80 7.16 2.19 630 7.44 2.36 Climate change 78 7.27 2.31 615 7.48 2.38 Agricultural development 82 9.01 1.61 650 8.71 1.85 Natural resource management 82 8.05 2.28 640 7.87 2.35 *Significantly different between sectors 161 The World Bank Group Ghana C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) Agriculture/ Rural Development / Food Security Sector All Others N Mean SD N Mean SD Anti-corruption* 63 5.27 2.62 471 4.50 2.66 Information and communications technology 71 5.97 1.93 479 5.53 2.23 Transport 72 6.19 2.07 506 5.80 2.36 Crime and violence 58 5.33 2.42 433 4.72 2.50 Law and justice 59 5.08 2.31 442 4.98 2.61 Urban development* 73 6.66 1.88 525 5.97 2.39 Environmental sustainability* 72 6.51 1.99 506 5.84 2.38 Regulatory framework* 66 6.17 2.09 462 5.50 2.41 Communicable/non-communicable diseases 67 6.25 2.09 502 6.26 2.29 Poverty reduction* 80 6.85 2.37 551 6.02 2.51 Gender equity 64 5.31 1.79 482 5.53 2.50 Domestic private sector development* 63 5.86 2.22 470 5.22 2.38 Foreign direct investment 66 6.33 1.92 495 5.87 2.41 Water and sanitation* 72 7.07 2.11 548 6.34 2.37 Trade and exports* 64 6.00 2.06 482 5.37 2.41 Economic growth* 68 6.57 1.94 534 5.82 2.50 Energy* 67 6.42 2.48 489 5.38 2.61 Disaster management 66 5.77 2.31 475 5.26 2.49 Public sector governance/reform 67 6.58 2.22 515 6.09 2.32 Job creation/employment* 73 5.85 2.53 515 4.98 2.50 Financial markets 69 5.90 2.33 469 5.56 2.42 Equality of opportunity* 63 6.02 2.28 451 5.16 2.40 Health 74 7.03 2.06 532 6.52 2.27 Rural development* 74 6.54 2.13 537 5.70 2.45 Global/regional integration 64 5.89 2.13 478 5.56 2.31 Food security 71 6.06 2.25 508 5.68 2.38 Education* 76 7.07 2.05 547 6.38 2.27 Social protection 62 5.68 2.09 470 5.16 2.51 Climate change 62 5.94 1.96 457 5.36 2.54 Agricultural development* 79 6.92 2.22 533 6.08 2.26 Natural resource management 63 5.65 2.39 486 5.29 2.75 *Significantly different between sectors 162 The World Bank Group Ghana Country Opinion Survey 2014 Appendix G: Indicator Questions as a Function of Exposure to the WBG H3. Currently, do you professionally collaborate/ H7. Which of the following describes most of your exposure to the World Bank in Ghana? (Choose no more than TWO) work with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Indicator Question No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 5.31 6.65 6.36 5.52 5.87 6.28 5.91 6.23 5.87 6.42 5.98 6.06 Bank Group's effectiveness in Ghana. To what extent do you believe the World Bank Group's staff is well prepared to help Ghana solve its 5.94 7.07 6.95 6.04 6.40 6.93 6.51 6.72 6.49 6.80 6.49 6.79 most complicated development challenges? Overall the World Bank Group currently plays a 6.31 7.08 7.02 6.34 6.63 6.89 6.63 6.91 6.67 6.84 6.76 6.58 relevant role in development in Ghana The World Bank Group’s work is aligned with what I 5.41 6.43 6.32 5.47 5.93 5.97 5.85 6.17 5.84 6.30 5.98 5.83 consider the development priorities for Ghana Responsiveness 5.60 6.08 5.93 5.76 5.91 5.75 5.80 6.01 5.80 6.05 5.97 5.54 Flexibility (in terms of the institution’s products and 5.13 5.94 5.70 5.32 5.52 5.59 5.53 5.58 5.43 5.89 5.57 5.48 services) Flexibility (in terms of changing country 5.05 6.02 5.72 5.27 5.44 5.73 5.48 5.65 5.40 5.98 5.68 5.11 circumstances) Being inclusive 5.47 6.34 6.16 5.60 5.86 6.08 5.88 6.04 5.82 6.26 5.92 5.95 Openness (sharing data and other information) 5.83 6.98 6.77 5.86 6.25 6.65 6.26 6.66 6.30 6.64 6.35 6.44 Staff accessibility 4.77 5.87 5.70 4.83 5.18 5.65 5.13 5.82 5.23 5.64 5.24 5.59 Straightforwardness and honesty 5.74 6.82 6.54 6.00 6.25 6.46 6.22 6.54 6.26 6.49 6.32 6.28 Collaboration with civil society 5.23 6.10 5.90 5.46 5.67 5.81 5.49 6.29 5.67 5.84 5.66 5.84 Collaboration with the Government 7.17 7.56 7.45 7.26 7.44 7.20 7.24 7.67 7.37 7.34 7.37 7.36 Collaboration with other donors and development 6.54 6.99 6.84 6.80 6.88 6.68 6.77 6.96 6.82 6.83 6.82 6.82 partners The speed in which it gets things accomplished on 5.40 6.22 5.99 5.55 5.70 6.03 5.77 5.92 5.71 6.14 5.79 5.85 the ground To what extent does the World Bank Group's work 6.05 6.91 6.77 6.15 6.40 6.71 6.47 6.55 6.40 6.80 6.53 6.38 help to achieve development results in Ghana? The World Bank Group's financial instruments meet 4.92 6.42 6.15 5.04 5.45 6.11 5.55 5.92 5.55 5.99 5.66 5.65 the needs of Ghana The World Bank Group meets Ghana's needs for 5.49 6.80 6.50 5.75 6.08 6.38 6.08 6.43 6.15 6.24 6.18 6.15 knowledge services Are adaptable to Ghana’s specific development 5.09 6.32 6.02 5.33 5.58 6.00 5.70 5.77 5.63 6.01 5.81 5.48 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work 6.09 7.08 6.89 6.26 6.44 6.99 6.57 6.72 6.56 6.78 6.60 6.65 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 6.40 7.34 7.25 6.46 6.78 7.17 6.85 7.03 6.81 7.22 6.92 6.86 activities? Where country systems are adequate, the World 6.06 6.84 6.75 6.11 6.42 6.61 6.36 6.78 6.41 6.71 6.47 6.50 Bank Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 163 The World Bank Group Ghana Country Opinion Survey 2014 Appendix H: Indicator Questions as a Function of Stakeholder Group Office of the Consultant on Bilateral/ Private/ NGO/CBO/ Independent President/ Employee of a WBG Local Multilateral Financial Private Government Minister Ministry Project/PMU Government Agency Sector/Bank Foundation Media Institution Trade Union Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, please rate your impression of the World Bank 16 5.31 175 6.10 26 6.69 174 5.78 10 6.50 60 5.62 61 6.30 16 6.00 19 6.63 11 5.27 64 5.70 31 5.13 Group's effectiveness in Ghana. To what extent do you believe the WBG's staff is well prepared to help Ghana solve its most 14 5.93 160 6.42 28 6.82 164 6.02 11 7.18 60 7.00 58 6.88 14 6.64 18 7.56 8 7.25 57 6.49 28 6.29 complicated development challenges? Overall the World Bank Group currently plays a relevant role in 16 5.19 182 6.90 27 6.85 183 6.84 12 6.17 64 6.67 68 6.75 19 6.21 19 7.79 12 6.42 69 6.28 35 5.86 development in Ghana* The World Bank Group’s work is aligned with what I consider the 15 4.93 175 6.12 28 6.29 173 5.85 11 5.36 61 5.74 65 5.78 19 5.68 19 7.26 12 6.00 67 5.58 35 5.20 development priorities for Ghana Responsiveness* 16 4.19 160 6.04 26 6.73 163 5.79 12 5.00 59 5.92 58 6.03 17 5.18 19 6.95 11 6.00 60 5.48 29 5.55 Flexibility (in terms of the institution’s products and 15 4.07 154 5.70 27 6.26 164 5.20 11 6.09 59 5.93 57 6.09 14 4.79 19 6.26 10 5.70 61 5.33 30 5.13 services)* Flexibility (in terms of changing 16 5.19 157 5.75 25 5.72 170 5.17 13 5.00 57 5.56 56 6.07 18 6.00 19 7.00 9 5.56 66 5.12 31 5.03 country circumstances)* Being inclusive* 15 4.33 153 6.18 26 6.15 156 5.67 13 5.85 59 5.81 53 6.28 17 5.29 19 7.00 12 4.75 61 6.00 31 5.35 Openness (sharing data and other 15 4.60 168 6.82 27 7.33 167 6.37 12 6.00 62 6.31 62 6.63 17 5.29 19 6.84 10 5.60 63 5.62 33 5.39 information)* Staff accessibility* 14 4.43 152 5.82 26 6.35 155 4.74 13 5.77 57 5.16 60 5.63 16 4.38 19 6.74 12 4.75 57 4.93 27 5.00 Straightforwardness and honesty* 15 5.47 166 6.65 27 6.48 165 6.23 13 6.54 63 5.98 57 6.67 17 5.29 18 7.11 12 6.33 62 5.56 29 5.45 Collaboration with civil society* 15 5.20 160 6.16 27 5.37 160 5.64 11 6.00 63 5.33 62 5.71 17 4.65 19 5.79 12 4.58 60 5.00 31 5.61 Collaboration with the 14 5.57 170 7.85 26 7.58 174 7.38 13 6.08 63 7.63 61 6.75 17 6.41 19 8.11 11 7.91 64 6.89 32 6.88 Government* Collaboration with other donors 14 5.86 155 7.34 28 6.54 157 6.80 13 6.15 61 6.80 60 6.35 16 6.13 18 6.89 11 7.27 60 6.40 28 6.21 and development partners* The speed in which it gets things 13 4.92 155 6.11 26 6.15 158 5.77 13 6.15 58 5.48 57 6.07 16 5.94 18 6.22 12 5.92 60 5.37 30 4.60 accomplished on the ground To what extent does the WBG's work help to achieve development 17 5.88 172 6.49 28 6.14 179 6.55 13 6.46 59 6.86 64 6.27 19 5.68 18 7.78 12 6.67 63 6.19 35 6.26 results in Ghana? The WBG's financial instruments 16 4.88 180 5.57 26 7.35 168 5.60 13 5.62 64 5.61 60 6.03 19 5.42 18 6.28 10 5.80 67 4.73 31 5.23 meet the needs of Ghana* The WBG meets Ghana's needs for 16 5.00 174 6.09 25 7.56 166 6.05 13 5.69 62 6.16 59 6.49 18 5.89 18 7.50 10 6.40 67 5.34 33 5.67 knowledge services* Are adaptable to Ghana’s specific development challenges and 13 4.77 163 5.82 26 6.46 169 5.62 14 5.50 58 5.67 62 6.03 17 5.47 17 6.24 11 5.82 60 5.17 29 5.07 country circumstances Overall, how significant a contribution do you believe the WBG's knowledge work and 15 6.07 177 6.69 27 6.70 174 6.50 15 6.73 61 6.39 67 6.81 16 6.00 18 7.17 11 7.36 63 6.14 33 6.64 activities make to development results in your country? Overall, how would you rate the technical quality of the WBG's 14 6.21 168 7.15 28 7.07 168 6.74 15 6.47 63 6.54 64 7.27 17 6.82 18 7.33 10 7.80 62 6.35 30 6.23 knowledge work and activities? Where country systems are adequate, the WBG makes 15 5.53 158 6.47 29 7.00 153 6.88 14 5.36 57 6.14 57 6.67 16 5.75 17 6.76 10 7.00 59 5.85 27 5.52 appropriate use of them* *Significantly different between stakeholder groups 164 The World Bank Group Ghana Country Opinion Survey 2014 Appendix I: Ghana FY 2014 Questionnaire World Bank Group Country Survey FY14 – Ghana The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Ghana or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Ghana, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Ghana. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING GHANA A1. In general would you say that Ghana is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 165 The World Bank Group Ghana Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important development priorities in Ghana? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Energy expenditure, fiscal system reform) 4 Global/regional integration 20 Food security 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Domestic private sector development 22 Agricultural development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence 9 Anti corruption 25 Economic growth 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Communicable/non-communicable diseases 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health 166 The World Bank Group Ghana Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ghana? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Domestic private sector development 3 Economic growth 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Education 5 Global/regional integration 20 Energy Public sector governance/ reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted 10 25 Health social assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 167 The World Bank Group Ghana Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Ghana? (Choose no more than THREE) 1 Energy 16 Communicable/non-communicable diseases 2 Gender equity 17 Trade and exports Public sector governance/ reform (i.e., government 3 Equality of opportunity (i.e., equity) 18 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted 4 19 Domestic private sector development social assistance) 5 Global/regional integration 20 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 21 Agricultural development 7 Anti corruption 22 Food security 8 Disaster management 23 Transport (e.g., roads, bridges, transportation) 9 Rural development 24 Natural resource management (e.g., oil, gas, mining) 10 Foreign direct investment 25 Environmental sustainability 11 Urban development 26 Health 12 Water and sanitation 27 Law and justice (e.g., judicial system) 13 Education 28 Crime and violence 14 Information and communications technology 29 Financial markets 15 Regulatory framework A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Ghana? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 168 The World Bank Group Ghana Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Ghana? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Ghana. 1 2 3 4 5 6 7 8 9 10  Very Not effective at all Don't know effective B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Ghana solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ghana? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 18 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 19 Education 4 Poverty reduction 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Agricultural development 7 Crime and violence 23 Trade and exports 8 Domestic private sector development 24 Economic growth 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Water and sanitation 27 Communicable/non-communicable diseases 12 Energy 28 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 169 The World Bank Group Ghana Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Ghana? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   5 Capacity development   6 Technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   9 Linkage to South-South knowledge sharing   10 Other (please specify): ________________________   How effectively do the World Bank Group’s activities below support Ghana’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/facilitating 1 2 3 4 5 6 7 8 9 10  B7 Data 1 2 3 4 5 6 7 8 9 10  B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10  B9 Financial resources 1 2 3 4 5 6 7 8 9 10  B10 Technical assistance 1 2 3 4 5 6 7 8 9 10  B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10  B12 Donor coordination 1 2 3 4 5 6 7 8 9 10  B13 Linkage to South-South knowledge sharing 1 2 3 4 5 6 7 8 9 10  The World Bank Group can provide capacity building support in a number of ways in Ghana. To which degree would Ghana benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B14 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10  participate in development efforts The public sector, related to implementation of B15 1 2 3 4 5 6 7 8 9 10  specific development projects on the ground The public sector, related to changing institutions B16 1 2 3 4 5 6 7 8 9 10  (organizations or sociopolitical conditions) The private sector, related to institutional and B17 1 2 3 4 5 6 7 8 9 10  policy change 170 The World Bank Group Ghana Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Ghana? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B18 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B19 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B20 1 2 3 4 5 6 7 8 9 10  achieve development goals) When thinking about how to improve capacity building in Ghana to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B21 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B22 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B23 1 2 3 4 5 6 7 8 9 10  achieve development goals) B24. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Ghana? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Ghana 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Other (please specify): __________________________________________________ 18 Don’t know 171 The World Bank Group Ghana Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B25. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Ghana? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B26. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 Other (please specify): __________________________ 13 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Ghana? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B27 1 2 3 4 5 6 7 8 9 10  relevant role in development in Ghana The World Bank Group’s work is aligned with what I B28 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Ghana The World Bank Group supports programs and B29 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Ghana The World Bank Group treats clients and B30 1 2 3 4 5 6 7 8 9 10  stakeholders in Ghana with respect 172 The World Bank Group Ghana Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following? To no To a very Don't degree at significant know all degree B31 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B32 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B33 1 2 3 4 5 6 7 8 9 10  circumstances) B34 Being inclusive 1 2 3 4 5 6 7 8 9 10  B35 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B36 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B37 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B38 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B39 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B40 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B41 1 2 3 4 5 6 7 8 9 10  partners B42 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B43 1 2 3 4 5 6 7 8 9 10  the ground B44 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B45. To be a more effective development partner in Ghana, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B46. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 173 The World Bank Group Ghana Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Health 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  174 The World Bank Group Ghana Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Ghana? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Health 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  175 The World Bank Group Ghana Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Ghana? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Ghana? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Ghana? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Ghana The World Bank Group meets Ghana’s needs C6 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Ghana? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 176 The World Bank Group Ghana Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Ghana, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Ghana’s development D4 1 2 3 4 5 6 7 8 9 10  priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Ghana’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D12. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 177 The World Bank Group Ghana Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Ghana’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10  the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation (Executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10  in Ghana Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10  increases Ghana’s institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10  and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E15. Which of the following best describes the way the World Bank Group operates in Ghana? (Select only one response) 1 The World Bank Group takes too much risk in Ghana 2 The World Bank Group does not take enough risk in Ghana 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer 178 The World Bank Group Ghana Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN GHANA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Ghana? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Ghana’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Ghana’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Work faster 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Ghana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ghana? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Ghana 6 Don’t know 179 The World Bank Group Ghana Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Ghana? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 180 The World Bank Group Ghana Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.worldbank.org/ghana) 2 The World Bank Group’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G10 1 2 3 4 5 6 7 8 9 10  I did a few years ago I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10  of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 181 The World Bank Group Ghana Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 182 The World Bank Group Ghana Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in Ghana? (Select all that apply) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 None H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in Ghana? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Ghana? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Northern Sector (Northern, Upper East, Upper West) 2 Southern Sector (Brong Ahafo, Ashanti) 3 Western Sector (Central, Western Region) 4 Eastern Sector (East, Greater Accra, Volta) Thank you for completing the survey! 183