World Bank Group Country Opinion Survey 2017: Kazakhstan FY 2017 Kazakhstan Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 July 2017 World Bank Group Country Opinion Survey 2017: Kazakhstan Acknowledgements The Kazakhstan Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jing Guo, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Kazakhstan country team and the local fielding agency Research Center “SANZH”. In particular, PORG is grateful for the support from Shynar Jetpissova (Communications Officer) who coordinated the survey related activities from Astana, Kazakhstan. 1 World Bank Group Country Opinion Survey 2017: Kazakhstan Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Kazakhstan ...............................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Kazakhstan ..........35 X. Communication and Outreach ..................................................39 XI. Appendices ................................................................................43 2 World Bank Group Country Opinion Survey 2017: Kazakhstan I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Kazakhstan perceive the WBG. The survey explored: ▪ General Issues Facing Kazakhstan ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Kazakhstan ▪ Communication and Information Sharing ▪ Background Information II. Methodology From March to May 2017, 402 stakeholders of the WBG in Kazakhstan were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 267 stakeholders participated in the survey (66% response rate). Respondents either received the questionnaires via post, courier, or email and returned it accordingly, or completed the questionnaire via the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 52%, N=192). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 92). 3 World Bank Group Country Opinion Survey 2017: Kazakhstan III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community based organizations, private foundations, and faith- based groups were combined in the “CSO” category; and the small number of respondents from the judiciary branch were included in the “Other” category. There were no respondents from trade unions and youth groups. 4 World Bank Group Country Opinion Survey 2017: Kazakhstan III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2017: Kazakhstan III. Demographics of the Sample (continued) Geographic Locations ▪ For further analyses, the small number of respondents from Oblast and District/Rayon were combined in the “Other” category. Geographic location comparisons can be found in Appendix C (page 83). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2017: Kazakhstan III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’14 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’17 = 6.0; weighted mean in FY’14 = 6.2)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Kazakhstan, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Kazakhstan, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 92) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Kazakhstan IV. General Issues Facing Kazakhstan Headed in the Right Direction2 ▪ Stakeholder groups: In this year’s Country Survey, respondents from the Office of the President/Prime Minister/Minister, the office of parliamentarian, and local government were significantly more likely to indicate that Kazakhstan is headed in the right direction, while respondents from PMUs/consultants/contractors on WBG-supported projects and the media were significantly less positive about the prospect of Kazakhstan. 2 Percentages presented in the chart were calculated based on weighted data from FY’17 and FY’14. 8 World Bank Group Country Opinion Survey 2017: Kazakhstan IV. General Issues Facing Kazakhstan (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Kazakhstan were “anti-corruption” (37%) and “public sector governance/reform” (33%). 9 World Bank Group Country Opinion Survey 2017: Kazakhstan IV. General Issues Facing Kazakhstan (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Kazakhstan were “rural/territorial development” (41%), “social protection” (31%), and “job creation/employment” (31%). 10 World Bank Group Country Opinion Survey 2017: Kazakhstan IV. General Issues Facing Kazakhstan (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that “better entrepreneurial opportunities” (38%) and “a growing middle class” (27%) would best illustrate how “shared prosperity” would be achieved in Kazakhstan. 11 World Bank Group Country Opinion Survey 2017: Kazakhstan IV. General Issues Facing Kazakhstan (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2017: Kazakhstan IV. General Issues Facing Kazakhstan (continued) Early Childhood Development 13 World Bank Group Country Opinion Survey 2017: Kazakhstan V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’14 Country Survey most often attributed failed or slow WBG assisted reform efforts to that “the Government works inefficiently” (37%), “the WBG is not sensitive enough to political/social realities on the ground” (32%), and “there is not an adequate level of citizen/civil society participation” (30%). 14 World Bank Group Country Opinion Survey 2017: Kazakhstan V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data from FY’17 and FY’14. 15 World Bank Group Country Opinion Survey 2017: Kazakhstan V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2017: Kazakhstan V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who indicated that they collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-six COS indicator questions (mean rating = 6.8) compared to respondents who do not collaborate with the WBG (mean rating = 6.3). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 98). 17 World Bank Group Country Opinion Survey 2017: Kazakhstan V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest values to Kazakhstan were its “technical assistance” (47%) and “financial resources” (46%). 18 World Bank Group Country Opinion Survey 2017: Kazakhstan V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest weaknesses in its work in Kazakhstan were “not enough public disclosure of its work” (29%) and “not collaborating enough with non-state actors” (25%). 19 World Bank Group Country Opinion Survey 2017: Kazakhstan VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2017: Kazakhstan VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 52) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2017: Kazakhstan VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Kazakhstan, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-seven specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Kazakhstan. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at social protection; ➢ The WBG’s effectiveness at anti-corruption; and ➢ The WBG’s effectiveness at disaster risk management. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Kazakhstan, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was: ➢ The WBG’s effectiveness at job creation/employment; ➢ The WBG’s effectiveness at disaster risk management; ➢ The WBG’s effectiveness at health; ➢ The WBG’s effectiveness at equality of opportunity; and ➢ The WBG’s effectiveness at social protection. 22 World Bank Group Country Opinion Survey 2017: Kazakhstan VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 23 World Bank Group Country Opinion Survey 2017: Kazakhstan VII. How the World Bank Group Operates The World Bank Group’s Work in Kazakhstan: Year Comparison7 The World Bank Group’s Work in Kazakhstan: Collaboration 7 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2017: Kazakhstan VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2017: Kazakhstan VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2017: Kazakhstan VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2017: Kazakhstan VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2017: Kazakhstan VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring 29 World Bank Group Country Opinion Survey 2017: Kazakhstan VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10 ▪ Year comparison: This year’s respondents were significantly more likely to consult the WBG’s knowledge work and activities on a “monthly” basis and less likely to consult the WBG’s knowledge “a few times a year” compared to respondents in the previous FY’14 Country Survey. ▪ Stakeholder groups: In this year’s Country Survey, employees of ministries and respondents from PMUs/consultants/contractors on WBG-supported projects indicated the most frequent usage (weekly/monthly) of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 10 Percentages in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2017: Kazakhstan VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Kazakhstan’ Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2017: Kazakhstan VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2017: Kazakhstan VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Kazakhstan’s Needs for Financial Instruments13 (Indicator Question) Effectiveness of the WBG’s Instruments 13 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2017: Kazakhstan VIII. World Bank Group’s Knowledge and Instruments (continued) WBG’s Reimbursable Advisory Services 34 World Bank Group Country Opinion Survey 2017: Kazakhstan IX. The Future Role of the World Bank Group in Kazakhstan Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should “collaborate more effectively with Government clients” (34%) and “reach out more to groups outside of Government” (32%) to make itself of greater value in Kazakhstan. 35 World Bank Group Country Opinion Survey 2017: Kazakhstan IX. The Future Role of the WBG in Kazakhstan (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should work more with “NGOs” (50%), “academia” (32%), “private sector” (26%), and “local government” (24%) to ensure better development results in Kazakhstan. 36 World Bank Group Country Opinion Survey 2017: Kazakhstan IX. The Future Role of the WBG in Kazakhstan (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should focus its resources on “rural/territorial development” (30%), “public sector governance/reform” (28%), and “education, skills” (25%). 37 World Bank Group Country Opinion Survey 2017: Kazakhstan IX. The Future Role of the WBG in Kazakhstan (continued) Future Combination of the WBG Services ▪ Year comparison: This year’s respondents were significantly more likely to indicate the WBG’s “knowledge products” and less likely to indicate “convening services” compared to respondents in the previous FY’14 Country Survey. ▪ Stakeholder groups: In this year’s Country Survey, pluralities of respondents across stakeholder groups tended to indicate “knowledge products”, except respondents from the private sector who were more likely to indicate “financial services” and bilateral/ multilateral agencies who were more likely to indicate that “the combination is appropriate for Kazakhstan”. 38 World Bank Group Country Opinion Survey 2017: Kazakhstan X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 59) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Kazakhstan from “Internet” (90%). 39 World Bank Group Country Opinion Survey 2017: Kazakhstan X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the WBG through its “website” (51%) and “direct contact with the WBG” (40%). 40 World Bank Group Country Opinion Survey 2017: Kazakhstan X. Communication and Outreach (continued) Access to Information14 Access to the Internet ▪ 88 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. 14 Percentages presented in the chart were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2017: Kazakhstan X. Communication and Outreach (continued) The WBG Website Usage15 Use of the WBG’s Social Media Channels 15 Percentages presented in the chart were calculated based on weighted data. 42 World Bank Group Country Opinion Survey 2017: Kazakhstan XI. Appendices A. Responses to All Questions across All Respondents...................... 44 B. Responses to All Questions by Stakeholder Groups ...................... 59 C. Responses to Indicator Questions by Geographic Location........... 83 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 85 E. Responses to Selected Questions by Year..................................... 92 F. Indicator Questions as a Function of Exposure to the WBG .......... 98 G. WBG Country Opinion Survey FY17 – Kazakhstan Questionnaire 99 Kazakhstan 43 World Bank Group Country Opinion Survey 2017: Kazakhstan Appendix A: Responses to All Questions across All Respondents (N=267) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Kazakhstan Percentage of Respondents 1. In general would you say that Kazakhstan is headed in ... ? (N=264) The right direction 79.2% The wrong direction 7.6% Not sure 13.3% 2. Listed below are a number of development priorities in Kazakhstan. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Kazakhstan? (Choose no more than THREE) (Responses Combined; N=265) Private sector development (including SME development) 35.5% Anti corruption 30.6% Public sector governance/reform (i.e., government effectiveness, public financial 29.4% management, public expenditure, fiscal system reform) Education 25.7% Economic growth 20.8% Health 18.9% Agriculture and rural development 18.1% Job creation/employment 14.7% Social protection (e.g., pensions, targeted social assistance) 12.1% Pollution 9.4% Natural resource management (renewable and non-renewable) 7.2% Transport (e.g., roads, bridges, transportation and logistics) 7.2% Information and communications technology 6.0% Equality of opportunity (i.e., social inclusion) 5.7% Poverty reduction 5.7% Justice reform 5.3% Financial markets 4.9% Trade and exports 4.9% Food security and safety 4.5% Urban development 4.5% Global/regional integration 3.8% Climate change (e.g., mitigation, adaptation) 3.8% Water and sanitation 2.3% Gender equity 1.9% Energy 1.9% Crime and violence 1.5% Disease management (e.g., hypertension, diabetes, chronic heart failure, etc.) 1.5% Disaster risk management 1.1% 44 World Bank Group Country Opinion Survey 2017: Kazakhstan A. General Issues Facing Kazakhstan (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Kazakhstan? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=266) Job creation/employment 43.2% Private sector development (including SME development) 33.1% Economic growth 31.6% Agriculture and rural development 25.9% Anti corruption 25.9% Social protection (e.g., pensions, targeted social assistance) 23.7% Education 20.7% Public sector governance/reform (i.e., government effectiveness, public financial 20.7% management, public expenditure, fiscal system reform) Equality of opportunity (i.e., social inclusion) 14.3% Health 6.4% Trade and exports 6.4% Food security and safety 5.6% Urban development 4.1% Information and communications technology 3.8% Natural resource management (renewable and non-renewable) 3.4% Justice reform 2.6% Transport (e.g., roads, bridges, transportation and logistics) 2.6% Financial markets 2.6% Crime and violence 1.9% Water and sanitation 1.9% Gender equity 1.5% Energy 1.5% Disease management (e.g., hypertension, diabetes, chronic heart failure, etc.) 1.5% Climate change (e.g., mitigation, adaptation) 1.1% Pollution 1.1% Global/regional integration 1.1% Disaster risk management 0.8% 45 World Bank Group Country Opinion Survey 2017: Kazakhstan A. General Issues Facing Kazakhstan (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Kazakhstan? (Choose no more than TWO) (Responses Combined; N=259) Better entrepreneurial opportunities (i.e., to start small and medium sized 37.8% businesses) Consistent economic growth 28.2% Education and training that better ensure job opportunity 27.8% A growing middle class 22.4% Better opportunity for the poor who live in rural areas 18.9% Better employment opportunities for young people 14.3% More reliable social safety net 11.2% Better opportunity for the poor who live in urban areas 7.7% Greater voice and participation for citizens to help ensure greater accountability 7.3% Better quality public services 6.6% Greater access to micro-finance for the poor 5.0% Greater access to health and nutrition for citizens 4.6% Other 3.1% Better employment opportunities for women 1.5% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Percentage of Respondents Kazakhstan? (Select only ONE response) (N=265) A very big problem 33.2% A moderately big problem 47.5% A small problem 13.2% Not a problem at all 1.9% Don’t know 4.2% 6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE Percentage of Respondents response) (N=264) A very serious problem 41.3% A somewhat serious problem 38.6% Not too serious problem 14.4% Not a problem 1.9% Don’t know 3.8% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Kazakhstan? (Select only ONE Percentage of Respondents response) (N=265) A very important development priority 75.8% A moderately important development priority 19.6% A slightly important development priority 1.9% Not an important development priority 0.0% Don’t know 2.6% 46 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Kazakhstan? 264 0 5.98 2.44 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 209 56 6.46 2.08 in Kazakhstan. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Kazakhstan solve its most complicated 200 65 6.98 2.05 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Kazakhstan, in which sectors do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Kazakhstan? (Choose no more than THREE) (Responses Combined; N=261) Private sector development (including SME development) 30.3% Education 30.3% Economic growth 24.1% Job creation/employment 22.2% Agriculture and rural development 21.8% Public sector governance/reform (i.e., government effectiveness, public financial 19.2% management, public expenditure, fiscal system reform) Health 16.5% Anti corruption 16.1% Transport (e.g., roads, bridges, transportation and logistics) 11.1% Pollution 10.7% Social protection (e.g., pensions, targeted social assistance) 10.7% Poverty reduction 9.6% Financial markets 8.0% Trade and exports 7.7% Urban development 7.3% Justice reform 6.1% Information and communications technology 5.7% Equality of opportunity (i.e., social inclusion) 5.4% Global/regional integration 4.6% Natural resource management (renewable and non-renewable) 4.2% Water and sanitation 4.2% Energy 3.4% Food security and safety 3.1% Disease management (e.g., hypertension, diabetes, chronic heart failure, etc.) 2.7% Gender equity 1.9% Crime and violence 1.9% Climate change (e.g., mitigation, adaptation) 1.5% Disaster risk management 0.8% 47 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=252) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Kazakhstan? Value Value Combined Capacity development related to World Bank Group supported 21.8% 12.9% 34.7% projects Implementation support 19.0% 13.7% 32.8% Promoting knowledge sharing 9.5% 16.9% 26.5% Financial resources 14.7% 11.7% 26.4% Technical assistance 9.9% 9.7% 19.6% Bringing together different groups of stakeholders 5.6% 13.3% 18.9% Policy advice, studies, analyses 7.1% 10.5% 17.6% Mobilizing third party financial resources 4.4% 6.0% 10.4% Data and statistics 5.2% 3.2% 8.4% Donor coordination 2.0% 1.2% 3.2% Other 0.8% 0.8% 1.6% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Kazakhstan? (Choose no more than TWO) (Responses Combined; N=260) Don’t know 27.3% Too influenced by developed countries 16.5% World Bank Group’s processes too complex 16.2% Not willing to honestly criticize policies and reform efforts in the country 14.6% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 13.8% policies and procedures) Not collaborating enough with stakeholders outside the Government 11.2% Its advice and strategies do not lend themselves to practical problem solving 10.4% Not adequately sensitive to political/social realities in Kazakhstan 10.4% Not enough public disclosure of its work 10.4% Not aligned with other donors’ work 4.6% The credibility of its knowledge/data 3.5% Staff too inaccessible 3.1% Other 2.3% Not client focused 1.5% Not aligned with country priorities 1.2% Not exploring alternative policy options 1.2% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Kazakhstan? (Select only ONE response) (N=258) To a fully sufficient degree 0.4% To a somewhat sufficient degree 19.4% To a somewhat insufficient degree 36.4% To a very insufficient degree 14.3% Don’t know 29.5% 48 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Kazakhstan Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 132 117 6.35 1.97 2. Development Policy Financing (DPF) 112 125 5.80 2.14 3. Trust funds and grants 109 131 5.74 2.70 4. Guarantees 81 151 5.36 2.60 5. IFC Investment Services 96 138 5.66 2.11 6. IFC Advisory Services 109 125 5.93 2.04 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=259) Private sector 36.7% Academia/think tanks/research institutes 34.7% NGOs/Community Based Organizations 29.0% Local government 18.9% Youth/university groups 12.4% Media 12.4% Beneficiaries 10.8% Parliament 10.0% Foundations 8.9% Don’t know 7.3% Donor community 3.9% Other 1.2% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Kazakhstan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 205 48 6.28 2.34 development in Kazakhstan* 11. The World Bank Group’s work is aligned with what I consider the 197 54 6.53 2.09 development priorities for Kazakhstan* 49 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Kazakhstan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 173 72 5.96 2.33 13. Flexibility (in terms of the institution’s products and services)* 164 74 5.76 2.20 14. Flexibility (in terms of changing country circumstances)* 169 69 5.76 2.32 15. Being inclusive* 137 91 6.33 2.27 16. Openness (sharing data and other information)* 186 51 6.48 2.43 17. Collaboration with the Government* 188 52 7.35 1.97 18. The speed in which it gets things accomplished on the ground* 169 68 6.30 2.26 19. Helping to bring discipline/effective supervision to implementation of 157 82 6.73 2.03 investment projects* 20. Collaboration with civil society* 144 93 5.55 2.06 21. Staff accessibility* 174 65 6.67 2.38 22. Collaboration with other donors and development partners* 122 112 6.27 2.12 23. Collaboration with the private sector* 132 104 5.30 2.24 24. Straightforwardness and honesty* 162 75 6.80 2.44 25. Treating clients and stakeholders in Kazakhstan with respect* 171 69 7.97 1.97 26. Being a long-term partner* 161 76 7.65 2.19 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=242) The World Bank Group is not sensitive enough to political/social realities on the 36.4% ground Reforms are not well thought out in light of country challenges 25.2% There is not an adequate level of citizen/civil society participation 21.5% Poor coordination within the Government 18.2% Political pressures and obstacles 14.9% Lack of/inadequate levels of capacity in Government 14.9% The Government works inefficiently 11.2% The World Bank Group does not do adequate follow through/follow-up 7.4% The World Bank Group works too slowly 7.0% Poor coordination within the World Bank Group 7.0% Other 7.0% Poor donor coordination 4.1% 50 World Bank Group Country Opinion Survey 2017: Kazakhstan C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Kazakhstan? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 204 32 7.00 2.58 2. Gender equity 199 28 5.78 2.71 3. Private sector development (including SME development) 211 21 8.26 1.89 4. Education 207 24 8.21 2.14 5. Public sector governance/reform (i.e., government effectiveness, public 205 26 7.50 2.39 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 191 34 6.69 2.19 7. Food security and safety 198 29 6.88 2.34 8. Urban development 202 27 7.04 2.43 9. Energy 193 30 7.10 2.13 10. Water and sanitation 205 26 7.52 2.26 11. Pollution 201 24 7.64 2.13 12. Job creation/employment 198 26 8.05 2.10 13. Health 204 26 8.09 2.01 14. Financial markets 181 35 7.27 2.44 15. Transport (e.g., roads, bridges, transportation and logistics) 202 25 7.50 2.30 16. Agriculture and rural development 205 25 8.11 2.19 17. Trade and exports 191 34 7.27 2.16 18. Crime and violence 178 46 6.46 2.25 19. Natural resource management (renewable and non-renewable) 190 38 7.09 2.28 20. Climate change (e.g., mitigation, adaptation) 197 31 6.93 2.35 21. Poverty reduction 198 30 7.95 1.98 22. Anti corruption 194 34 7.90 2.28 23. Justice reform 188 37 7.40 2.55 24. Economic growth 202 24 7.91 2.30 25. Disaster risk management 174 50 6.75 2.37 26. Equality of opportunity (i.e., social inclusion) 193 36 7.20 2.41 27. Disease management (e.g., hypertension, diabetes, chronic heart failure, 193 36 7.07 2.35 etc.) 28. Information and communications technology 198 33 7.40 2.19 51 World Bank Group Country Opinion Survey 2017: Kazakhstan C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Kazakhstan? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 99 134 6.02 2.36 2. Gender equity 84 143 6.24 2.39 3. Private sector development (including SME development) 118 112 6.27 2.26 4. Education 120 112 6.38 2.20 5. Public sector governance/reform (i.e., tax administration and customs development, public financial management, public expenditure, fiscal 110 119 6.79 2.28 system reform) 6. Global/regional integration 85 143 6.38 2.30 7. Food security and safety 73 155 5.96 2.29 8. Urban development 98 129 6.23 2.26 9. Energy 97 130 6.62 2.22 10. Water and sanitation 92 135 6.65 2.34 11. Pollution 98 129 6.73 2.34 12. Job creation/employment 101 125 6.43 2.45 13. Health 115 113 6.52 2.22 14. Financial markets 94 129 6.53 2.44 15. Transport (e.g., roads, bridges, transportation and logistics) 108 121 6.93 2.39 16. Agriculture and rural development 104 125 6.56 2.40 17. Trade and exports 84 143 6.21 2.28 18. Natural resource management (renewable and non-renewable) 93 137 6.37 2.34 19. Climate change (e.g., mitigation, adaptation) 90 138 6.38 2.39 20. Poverty reduction 100 127 6.31 2.44 21. Anti corruption 89 138 5.64 2.54 22. Justice reform 86 140 5.71 2.52 23. Economic growth 108 120 6.36 2.47 24. Disaster risk management 76 152 5.95 2.39 25. Equality of opportunity (i.e., social inclusion) 81 145 6.04 2.51 26. Disease management (e.g., hypertension, diabetes, chronic heart failure, 75 151 6.08 2.56 etc.) 27. Information and communications technology 86 139 6.17 2.47 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Kazakhstan? (1-To no degree at all, 10-To a very 188 54 6.43 2.06 significant degree) To what extent do you agree with the following statements about the World Bank Group in Kazakhstan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, 185 59 6.46 2.30 Development Policy Loan, Trust Funds, etc.) meet the needs of Kazakhstan* 5. The World Bank Group meets Kazakhstan’s needs for knowledge services 178 61 6.50 2.35 (e.g., research, analysis, data, technical assistance)* Reimbursable Advisory Services N DK Mean SD 6. To what extent do you believe that Kazakhstan received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no 146 98 5.93 2.29 degree at all, 10-To a very significant degree) 52 World Bank Group Country Opinion Survey 2017: Kazakhstan D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=237) Weekly 3.4% Monthly 14.3% A few times a year 36.3% Rarely 34.2% Never 11.8% In Kazakhstan, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 162 72 6.62 2.19 3. Include appropriate level of stakeholder involvement during preparation 158 70 6.38 2.20 4. Lead to practical solutions 167 59 6.21 2.22 5. Are accessible (well written and easy to understand) 170 58 6.56 2.28 6. Are source of relevant information on global good practices 167 62 6.77 2.25 7. Are relevant to country challenges 168 61 6.67 2.18 8. Are adequately disseminated 168 63 6.21 2.20 9. Are translated enough into local language 155 73 6.35 2.38 10. Are adaptable to Kazakhstan’s specific development challenges and country 159 73 6.33 2.28 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 191 48 7.75 1.93 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 178 63 7.15 1.97 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 114 119 7.02 2.28 2. The World Bank Group effectively monitors and evaluates the projects and 155 74 7.36 2.08 programs it supports 3. The World Bank Group’s “Safeguard Policy” requirements are reasonable 103 124 6.94 2.30 4. The World Bank Group’s conditions on its lending are reasonable 120 107 7.12 2.27 5. The World Bank Group takes decisions quickly in Kazakhstan* 136 92 6.24 2.22 6. Working with the World Bank Group increases Kazakhstan's institutional 167 63 7.29 2.19 capacity 7. Where country systems (e.g., procurement, financial management, etc.) are 118 111 6.86 2.44 adequate, the World Bank Group makes appropriate use of them* 8. The World Bank Group provides effective implementation support (i.e., 156 72 7.37 2.18 supervision of projects) 53 World Bank Group Country Opinion Survey 2017: Kazakhstan E. Working with the World Bank Group (continued) WBG Promoting PPP in Kazakhstan N DK Mean SD 9. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Kazakhstan? (1-To 139 99 6.49 2.11 no degree at all, 10-To a very significant degree) Measuring/Correcting the World Bank Group’s Work N DK Mean SD 10. To what extent do you believe the World Bank Group measures and corrects its work in real time in Kazakhstan? (1-To no degree at all, 10-To a very significant 142 92 6.89 2.03 degree) F. The Future Role of the World Bank Group in Kazakhstan 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Kazakhstan? (Choose no more than TWO) (Responses Combined; N=237) Reach out more to groups outside of Government 23.2% Reduce the complexity of obtaining World Bank Group financing 22.4% Collaborate more effectively with Government clients (e.g., national, state, local) 19.4% Increase the level of capacity development in the country 16.0% Work more with local service providers 15.6% Offer more innovative financial products 13.5% Offer more innovative knowledge services 13.5% Improve the quality of its experts as related to Kazakhstan’s specific challenges 13.5% Improve the competitiveness of its financing compared to markets (e.g., cost, 12.7% timeliness, other terms) Help to bring discipline/effective supervision to implementation of investment 11.0% projects Provide more adequate data/knowledge/statistics/figures on Kazakhstan’s 8.9% economy Work faster 4.6% Increase availability of Reimbursable Advisory Services (RAS) 4.2% Rely more on national procurement systems 3.8% Other 2.5% Ensure greater selectivity in its work 1.7% 2. When considering the combination of services that the World Bank Group offers in Kazakhstan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Kazakhstan? (Select only ONE response) (N=240) Knowledge products 44.2% Financial services 27.1% Don't know 11.3% The combination is appropriate for Kazakhstan 10.0% None of the above 5.4% Convening services 2.1% 54 World Bank Group Country Opinion Survey 2017: Kazakhstan G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Kazakhstan? (Choose no more than TWO) (Responses Combined; N=242) Internet 77.7% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 31.0% Periodicals 17.8% Local television 16.9% Other 7.9% Local newspapers 7.0% International newspapers 4.5% International television 4.5% Local radio 2.9% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=237) Direct contact with World Bank Group (i.e., face to face meetings/discussions) 34.2% World Bank Group’s seminars/workshops/conferences 31.6% World Bank Group’s website 30.4% e-Newsletters 26.2% World Bank Group’s publications and other written materials 25.3% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 21.5% Mobile phones 3.4% Other 2.1% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=233) Yes 31.8% No 68.2% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=239) Yes 88.3% No 11.7% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=234) Yes 69.7% No 30.3% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=237) Yes 24.5% No 75.5% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=221) High speed/WiFi 86.0% Dial-up 14.0% 55 World Bank Group Country Opinion Survey 2017: Kazakhstan G. Communication and Information Sharing (continued) 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=238) Weekly 8.8% Monthly 18.5% A few times a year 28.6% Rarely 25.2% Never 18.9% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 155 69 7.46 1.79 10. I find the information on the World Bank Group’s websites useful 150 69 7.83 1.81 11. The World Bank Group’s social media channels (e.g., blogs, Faceb ook, Twitter, 87 140 6.79 2.12 YouTube, Flickr) are valuable sources of information about the institution 12. When I need information from the World Bank Group I know how to find it 168 63 7.46 2.49 (e.g., whom to call, where to reach them, etc.) 13. The World Bank Group is responsive to my information requests and inquiries 114 112 7.47 2.17 H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=264) Employee of a Ministry, Ministerial Department or Implementation Agency 20.5% NGO/Community Based Organization 12.9% Academia/Research Institute/Think Tank 9.1% Other 8.0% Local Government Office or Staff 7.2% Project Management Unit (PMU) overseeing implementation of project/ 6.8% Consultant/Contractor working on World Bank Group supported project/program Private Sector Organization 6.1% Financial Sector/Private Bank 5.7% Media (press, radio, TV, web, etc.) 5.3% Office of Parliamentarian 3.8% Bilateral/Multilateral Agency 3.4% Office of the President, Prime Minister 3.0% Independent Government Institution (i.e., Regulatory Agency, Central 3.0% Bank/oversight institution) Private Foundation 2.7% Office of Minister 1.5% Faith-Based Group 0.8% Judiciary Branch 0.4% 56 World Bank Group Country Opinion Survey 2017: Kazakhstan H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=262) Other 16.0% Finance and markets 13.0% Macroeconomics and fiscal management 10.7% Health, nutrition, and population 9.5% Generalist (specialized in multiple sectors) 7.6% Education 6.9% Social protection and labor 6.5% Environment and natural resources 6.1% Governance 5.0% Public-private partnerships 3.8% Agriculture 3.4% Energy and extractives 2.7% Transport and ICT 2.7% Urban, rural, and social development 1.5% Water 1.1% Trade and competitiveness 1.1% Gender 0.8% Poverty 0.8% Jobs 0.8% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (N=262) Yes 47.3% No 52.7% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Kazakhstan? (Select only ONE response) (N=231) The World Bank (IBRD) 75.3% The International Finance Corporation (IFC) 10.0% The Multilateral Investment Guarantee Agency (MIGA) 1.7% Other 13.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=261) Yes 36.8% No 63.2% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Kazakhstan? (Select only ONE response) (N=95) The two institutions work well together 27.4% The way the two institutions work together needs improvement 22.1% The two institutions do not work well together 7.4% Don't know 43.2% 57 World Bank Group Country Opinion Survey 2017: Kazakhstan H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Kazakhstan? (Choose no more than TWO) (Responses Combined; N=253) Collaborate as part of my professional duties 34.8% Engage in World Bank Group related/sponsored events/activities 32.4% Use World Bank Group reports/data 32.4% Observer (i.e., follow in media, discuss in informal conversations, etc.) 26.1% Use World Bank Group website for information, data, research, etc. 17.4% Percentage of Respondents 8. What’s your gender? (N=266) Female 51.1% Male 48.9% Percentage of Respondents 9. Which best represents your geographic location? (N=266) Astana 60.2% Almaty 31.2% Oblast 6.8% District/Rayon 1.9% 58 World Bank Group Country Opinion Survey 2017: Kazakhstan Appendix B: Responses to All Questions by Stakeholder Groups16  Office of President/Prime Minister/Minister N=12  Office of Parliamentarian N=10  Employee of a Ministry N=54  PMU/Consultant on a WBG-supported Project N=18  Local Government N=19  Bilateral/ Multilateral Agency N=9  Private Sector/Financial Sector/Private Bank N=31  CSO N=43  Media N=14  Independent Government Institution N=8  Academia/Research Institute/Think Tank N=24  Other N=22 A. General Issues facing Kazakhstan In general, would you say that Kazakhstan is headed in ... ?* Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The right direction 100.0% 100.0% 94.3% 55.6% 100.0% 66.7% 76.7% 67.4% 50.0% 75.0% 75.0% 77.3% The wrong direction 0.0% 0.0% 0.0% 16.7% 0.0% 22.2% 6.7% 18.6% 14.3% 0.0% 4.2% 9.1% Not sure 0.0% 0.0% 5.7% 27.8% 0.0% 11.1% 16.7% 14.0% 35.7% 25.0% 20.8% 13.6% *Significantly different between stakeholder groups 16 Only 264 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 59 World Bank Group Country Opinion Survey 2017: Kazakhstan A. General Issues facing Kazakhstan (continued) Listed below are a number of development priorities in Kazakhstan. Please identify which of the following you consider the most important development priorities in Kazakhstan? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Social protection 8.3% 40.0% 7.4% 0.0% 22.2% 11.1% 3.2% 14.0% 21.4% 25.0% 16.7% 9.5% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.0% 7.1% 0.0% 4.2% 0.0% Private sector development 8.3% 40.0% 33.3% 55.6% 33.3% 33.3% 51.6% 32.6% 42.9% 25.0% 20.8% 38.1% Education 8.3% 40.0% 20.4% 22.2% 27.8% 0.0% 25.8% 20.9% 42.9% 25.0% 41.7% 33.3% Public sector 66.7% 40.0% 13.0% 27.8% 38.9% 55.6% 19.4% 30.2% 28.6% 37.5% 25.0% 38.1% governance/reform* Global/regional integration 0.0% 0.0% 5.6% 5.6% 0.0% 0.0% 0.0% 4.7% 7.1% 0.0% 4.2% 9.5% Food security and safety 16.7% 0.0% 3.7% 5.6% 0.0% 0.0% 0.0% 7.0% 0.0% 0.0% 8.3% 9.5% Urban development 0.0% 0.0% 1.9% 0.0% 5.6% 0.0% 9.7% 9.3% 0.0% 12.5% 0.0% 9.5% Energy 0.0% 0.0% 3.7% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 4.2% 0.0% Water and sanitation 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 9.3% 0.0% 0.0% 0.0% 4.8% Pollution* 8.3% 0.0% 3.7% 0.0% 22.2% 0.0% 12.9% 20.9% 7.1% 25.0% 4.2% 4.8% Job creation/employment 16.7% 10.0% 24.1% 16.7% 11.1% 0.0% 9.7% 16.3% 7.1% 12.5% 12.5% 14.3% Health 41.7% 20.0% 9.3% 27.8% 22.2% 11.1% 12.9% 18.6% 21.4% 12.5% 25.0% 28.6% Financial markets 0.0% 20.0% 3.7% 0.0% 0.0% 11.1% 12.9% 4.7% 0.0% 0.0% 8.3% 0.0% Transport 0.0% 0.0% 16.7% 5.6% 5.6% 11.1% 3.2% 4.7% 7.1% 12.5% 0.0% 4.8% Agriculture and rural 8.3% 0.0% 20.4% 27.8% 11.1% 11.1% 25.8% 11.6% 21.4% 25.0% 25.0% 9.5% development Trade and exports 0.0% 0.0% 7.4% 5.6% 0.0% 0.0% 9.7% 2.3% 0.0% 12.5% 0.0% 9.5% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 3.2% 2.3% 0.0% 0.0% 4.2% 0.0% Natural resource management* 0.0% 0.0% 18.5% 5.6% 11.1% 0.0% 12.9% 2.3% 0.0% 0.0% 4.2% 0.0% Climate change 0.0% 0.0% 7.4% 0.0% 5.6% 0.0% 0.0% 7.0% 0.0% 0.0% 4.2% 4.8% Poverty reduction 16.7% 0.0% 7.4% 5.6% 11.1% 11.1% 3.2% 0.0% 7.1% 12.5% 4.2% 4.8% Anti corruption 41.7% 50.0% 20.4% 44.4% 44.4% 44.4% 29.0% 32.6% 28.6% 12.5% 33.3% 19.0% Justice reform 8.3% 10.0% 1.9% 5.6% 0.0% 22.2% 3.2% 4.7% 0.0% 12.5% 12.5% 4.8% Economic growth* 16.7% 30.0% 31.5% 11.1% 16.7% 55.6% 29.0% 7.0% 14.3% 0.0% 16.7% 23.8% Disaster risk management 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 3.2% 0.0% 0.0% 0.0% 4.2% 0.0% Equality of opportunity 16.7% 0.0% 3.7% 5.6% 5.6% 11.1% 3.2% 4.7% 14.3% 0.0% 8.3% 4.8% Disease management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 4.2% 9.5% Information and communications 16.7% 0.0% 9.3% 5.6% 0.0% 0.0% 3.2% 11.6% 0.0% 0.0% 4.2% 4.8% technology *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2017: Kazakhstan A. General Issues facing Kazakhstan (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Kazakhstan? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Economic growth* 41.7% 80.0% 29.6% 5.6% 50.0% 55.6% 35.5% 14.0% 28.6% 25.0% 41.7% 27.3% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.7% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 33.3% 0.0% 11.1% 0.0% 27.8% 22.2% 6.5% 16.3% 7.1% 0.0% 20.8% 27.3% Disease management 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 3.2% 2.3% 0.0% 0.0% 0.0% 0.0% Information and communications 0.0% 0.0% 7.4% 0.0% 0.0% 0.0% 3.2% 7.0% 0.0% 0.0% 4.2% 4.5% technology Social protection* 8.3% 40.0% 38.9% 33.3% 50.0% 11.1% 12.9% 14.0% 14.3% 0.0% 12.5% 22.7% Agriculture and rural 8.3% 30.0% 25.9% 38.9% 11.1% 33.3% 29.0% 20.9% 21.4% 50.0% 33.3% 18.2% development Trade and exports 8.3% 0.0% 5.6% 5.6% 0.0% 0.0% 12.9% 9.3% 7.1% 12.5% 0.0% 9.1% Crime and violence 0.0% 0.0% 1.9% 0.0% 0.0% 11.1% 0.0% 4.7% 0.0% 12.5% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 4.2% 4.5% Transport 8.3% 0.0% 1.9% 0.0% 5.6% 0.0% 0.0% 7.0% 0.0% 12.5% 0.0% 0.0% Energy 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 6.5% 0.0% 0.0% 0.0% 4.2% 0.0% Anti corruption 33.3% 50.0% 14.8% 33.3% 5.6% 44.4% 32.3% 27.9% 7.1% 25.0% 33.3% 36.4% Justice reform 0.0% 10.0% 0.0% 5.6% 0.0% 11.1% 3.2% 4.7% 0.0% 0.0% 4.2% 0.0% Water and sanitation 0.0% 0.0% 1.9% 0.0% 5.6% 0.0% 0.0% 2.3% 7.1% 0.0% 0.0% 0.0% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 4.7% 0.0% 0.0% 0.0% 0.0% Job creation/employment* 25.0% 20.0% 53.7% 44.4% 83.3% 33.3% 48.4% 30.2% 50.0% 25.0% 37.5% 36.4% Health 8.3% 10.0% 11.1% 5.6% 5.6% 0.0% 6.5% 2.3% 7.1% 12.5% 4.2% 4.5% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 9.7% 2.3% 7.1% 0.0% 4.2% 0.0% Public sector 33.3% 20.0% 5.6% 11.1% 16.7% 22.2% 16.1% 20.9% 35.7% 50.0% 41.7% 22.7% governance/reform* Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 4.7% 0.0% 0.0% 0.0% 4.5% Private sector development 41.7% 30.0% 25.9% 55.6% 27.8% 22.2% 38.7% 39.5% 42.9% 25.0% 20.8% 27.3% Education 8.3% 10.0% 20.4% 33.3% 5.6% 22.2% 19.4% 25.6% 42.9% 12.5% 16.7% 22.7% Global/regional integration 0.0% 0.0% 1.9% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Food security and safety 16.7% 0.0% 7.4% 5.6% 5.6% 0.0% 3.2% 7.0% 0.0% 12.5% 4.2% 4.5% Urban development 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% 3.2% 9.3% 14.3% 0.0% 0.0% 9.1% Natural resource management 16.7% 0.0% 3.7% 0.0% 0.0% 0.0% 3.2% 2.3% 0.0% 0.0% 8.3% 4.5% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2017: Kazakhstan A. General Issues facing Kazakhstan (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Kazakhstan? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Greater access to health and 8.3% 11.1% 9.8% 0.0% 0.0% 0.0% 3.3% 0.0% 15.4% 0.0% 4.2% 4.5% nutrition for citizens Better entrepreneurial 50.0% 33.3% 25.5% 55.6% 17.6% 44.4% 50.0% 41.9% 53.8% 12.5% 37.5% 31.8% opportunities A growing middle class 16.7% 11.1% 21.6% 27.8% 29.4% 22.2% 20.0% 18.6% 23.1% 12.5% 20.8% 36.4% Better opportunity for the poor 33.3% 44.4% 23.5% 11.1% 41.2% 11.1% 10.0% 20.9% 0.0% 12.5% 8.3% 18.2% who live in rural areas Better opportunity for the poor 0.0% 33.3% 17.6% 5.6% 0.0% 0.0% 10.0% 7.0% 7.7% 0.0% 0.0% 0.0% who live in urban areas* Consistent economic growth 33.3% 33.3% 27.5% 22.2% 35.3% 44.4% 26.7% 23.3% 30.8% 37.5% 29.2% 22.7% More reliable social safety net 8.3% 11.1% 15.7% 5.6% 5.9% 0.0% 6.7% 9.3% 15.4% 0.0% 16.7% 22.7% Greater access to micro-finance 0.0% 0.0% 0.0% 5.6% 5.9% 11.1% 13.3% 9.3% 0.0% 0.0% 8.3% 0.0% for the poor Greater voice and participation for citizens to help ensure greater 8.3% 11.1% 0.0% 5.6% 0.0% 0.0% 6.7% 18.6% 0.0% 25.0% 8.3% 9.1% accountability Education and training that better 16.7% 11.1% 21.6% 44.4% 11.8% 22.2% 36.7% 23.3% 38.5% 62.5% 33.3% 22.7% ensure job opportunity Better quality public services 0.0% 0.0% 3.9% 0.0% 11.8% 22.2% 13.3% 9.3% 7.7% 12.5% 0.0% 4.5% Better employment opportunities 25.0% 0.0% 17.6% 11.1% 41.2% 11.1% 3.3% 7.0% 7.7% 12.5% 25.0% 13.6% for young people* Better employment opportunities 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 4.2% 4.5% for women Other 0.0% 0.0% 5.9% 0.0% 0.0% 11.1% 0.0% 4.7% 0.0% 0.0% 4.2% 4.5% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Kazakhstan?* (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other A very big problem 25.0% 30.0% 29.6% 33.3% 10.5% 33.3% 40.0% 34.9% 38.5% 37.5% 45.8% 31.8% A moderately big problem 75.0% 60.0% 40.7% 44.4% 36.8% 66.7% 40.0% 51.2% 38.5% 50.0% 50.0% 54.5% A small problem 0.0% 10.0% 18.5% 11.1% 52.6% 0.0% 10.0% 9.3% 7.7% 12.5% 4.2% 9.1% Not a problem at all 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 3.3% 2.3% 15.4% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 9.3% 11.1% 0.0% 0.0% 6.7% 2.3% 0.0% 0.0% 0.0% 4.5% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2017: Kazakhstan A. General Issues facing Kazakhstan (continued) In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other A very serious problem 41.7% 30.0% 37.0% 16.7% 73.7% 0.0% 37.9% 53.5% 38.5% 50.0% 50.0% 36.4% A somewhat serious problem 41.7% 60.0% 35.2% 66.7% 15.8% 44.4% 41.4% 25.6% 46.2% 37.5% 37.5% 50.0% Not too serious problem 8.3% 10.0% 18.5% 11.1% 10.5% 44.4% 17.2% 11.6% 15.4% 12.5% 12.5% 9.1% Not a problem 8.3% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 4.7% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 9.3% 5.6% 0.0% 0.0% 3.4% 4.7% 0.0% 0.0% 0.0% 4.5% In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Kazakhstan? (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other A very important development 83.3% 70.0% 70.4% 77.8% 78.9% 77.8% 70.0% 62.8% 84.6% 62.5% 95.8% 90.9% priority A moderately important 16.7% 30.0% 24.1% 22.2% 15.8% 0.0% 26.7% 30.2% 15.4% 37.5% 4.2% 0.0% development priority A slightly important development 0.0% 0.0% 1.9% 0.0% 0.0% 22.2% 0.0% 2.3% 0.0% 0.0% 0.0% 4.5% priority Not an important development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% priority Don’t know 0.0% 0.0% 3.7% 0.0% 5.3% 0.0% 3.3% 4.7% 0.0% 0.0% 0.0% 4.5% B. Overall Attitudes toward the World Bank Group Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 12 6.67 1.83 10 6.40 2.07 54 5.98 2.73 18 7.28 2.05 19 4.21 3.10 9 6.67 1.73 29 6.31 2.22 43 5.95 2.19 13 4.15 2.64 8 7.00 1.51 24 5.63 2.06 22 6.18 2.44 Bank Group in Kazakhstan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 12 7.00 1.35 10 4.90 1.10 39 6.44 2.09 15 6.53 2.42 9 6.44 3.40 9 6.56 0.73 25 6.32 1.95 36 6.72 1.98 7 6.29 2.87 6 6.33 2.80 19 6.58 2.17 19 6.32 2.16 Kazakhstan. (1-Not effective at all, 10-Very effective) 63 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help 11 7.18 1.40 8 5.88 1.13 41 7.05 1.99 16 6.81 2.56 6 7.00 3.90 8 7.50 0.76 25 6.80 1.47 31 7.19 1.89 7 6.00 2.45 7 7.29 2.56 18 6.72 2.65 19 7.32 2.26 Kazakhstan solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 64 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Kazakhstan, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Kazakhstan? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Energy* 0.0% 0.0% 13.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 4.2% 0.0% Water and sanitation 16.7% 0.0% 3.7% 0.0% 11.8% 0.0% 0.0% 9.5% 0.0% 0.0% 0.0% 4.8% Pollution 8.3% 20.0% 5.6% 5.6% 23.5% 0.0% 13.3% 21.4% 0.0% 12.5% 8.3% 4.8% Job creation/employment* 33.3% 10.0% 14.8% 5.6% 52.9% 22.2% 33.3% 23.8% 7.7% 50.0% 20.8% 9.5% Health 16.7% 10.0% 16.7% 0.0% 11.8% 11.1% 16.7% 21.4% 15.4% 12.5% 16.7% 28.6% Financial markets 16.7% 30.0% 7.4% 5.6% 0.0% 11.1% 13.3% 2.4% 15.4% 0.0% 8.3% 4.8% Social protection 0.0% 0.0% 14.8% 5.6% 17.6% 0.0% 3.3% 9.5% 7.7% 12.5% 25.0% 14.3% Gender equity 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 3.3% 4.8% 0.0% 0.0% 4.2% 0.0% Private sector development 25.0% 40.0% 31.5% 38.9% 11.8% 22.2% 43.3% 23.8% 53.8% 25.0% 25.0% 28.6% Education 33.3% 0.0% 37.0% 27.8% 41.2% 22.2% 16.7% 26.2% 46.2% 12.5% 41.7% 33.3% Public sector 41.7% 20.0% 5.6% 27.8% 0.0% 44.4% 20.0% 21.4% 38.5% 25.0% 25.0% 14.3% governance/reform* Global/regional integration 0.0% 0.0% 9.3% 11.1% 5.9% 0.0% 3.3% 2.4% 0.0% 0.0% 0.0% 9.5% Food security and safety 8.3% 0.0% 7.4% 0.0% 0.0% 0.0% 0.0% 2.4% 7.7% 0.0% 4.2% 0.0% Urban development* 8.3% 0.0% 7.4% 0.0% 0.0% 0.0% 10.0% 21.4% 0.0% 0.0% 0.0% 9.5% Justice reform 8.3% 10.0% 1.9% 11.1% 0.0% 0.0% 3.3% 11.9% 7.7% 0.0% 12.5% 4.8% Economic growth 16.7% 30.0% 38.9% 16.7% 17.6% 55.6% 23.3% 11.9% 23.1% 12.5% 20.8% 19.0% Disaster risk management 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% Equality of opportunity 8.3% 0.0% 5.6% 0.0% 5.9% 22.2% 0.0% 7.1% 7.7% 0.0% 4.2% 9.5% Disease management 8.3% 0.0% 5.6% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% 9.5% Information and communications 0.0% 10.0% 7.4% 11.1% 5.9% 0.0% 0.0% 9.5% 7.7% 0.0% 4.2% 4.8% technology Transport* 0.0% 0.0% 22.2% 16.7% 0.0% 0.0% 13.3% 4.8% 0.0% 25.0% 0.0% 19.0% Agriculture and rural 0.0% 30.0% 22.2% 38.9% 29.4% 11.1% 33.3% 11.9% 30.8% 12.5% 20.8% 14.3% development Trade and exports 0.0% 0.0% 5.6% 16.7% 23.5% 0.0% 10.0% 4.8% 7.7% 25.0% 8.3% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 3.3% 4.8% 0.0% 12.5% 0.0% 0.0% Natural resource management 8.3% 10.0% 1.9% 0.0% 11.8% 0.0% 3.3% 2.4% 0.0% 12.5% 8.3% 4.8% Climate change 0.0% 0.0% 1.9% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.5% Poverty reduction 16.7% 10.0% 11.1% 0.0% 17.6% 22.2% 6.7% 9.5% 0.0% 12.5% 4.2% 14.3% Anti corruption* 8.3% 70.0% 7.4% 33.3% 5.9% 44.4% 13.3% 14.3% 7.7% 12.5% 20.8% 9.5% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of se cond greatest value in Kazakhstan? Office of Bilateral/ Private Sector/ Independent Academia/ Greatest Value President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Bringing together different 0.0% 0.0% 6.0% 5.6% 20.0% 0.0% 6.7% 2.3% 7.7% 0.0% 8.3% 0.0% groups of stakeholders Capacity development related to World Bank Group supported 27.3% 30.0% 16.0% 27.8% 6.7% 28.6% 13.3% 14.0% 30.8% 28.6% 41.7% 33.3% projects Technical assistance 9.1% 20.0% 2.0% 11.1% 13.3% 0.0% 13.3% 18.6% 0.0% 0.0% 8.3% 14.3% Policy advice, studies, analyses* 18.2% 30.0% 2.0% 0.0% 0.0% 42.9% 13.3% 11.6% 0.0% 0.0% 0.0% 0.0% Financial resources 9.1% 10.0% 14.0% 11.1% 20.0% 0.0% 23.3% 11.6% 7.7% 14.3% 4.2% 28.6% Data and statistics 0.0% 0.0% 8.0% 0.0% 0.0% 28.6% 3.3% 9.3% 7.7% 0.0% 4.2% 0.0% Promoting knowledge sharing 27.3% 0.0% 6.0% 11.1% 13.3% 0.0% 6.7% 7.0% 23.1% 28.6% 4.2% 14.3% Implementation support* 9.1% 10.0% 40.0% 22.2% 26.7% 0.0% 3.3% 16.3% 23.1% 14.3% 16.7% 9.5% Mobilizing third party financial 0.0% 0.0% 6.0% 11.1% 0.0% 0.0% 13.3% 2.3% 0.0% 14.3% 0.0% 0.0% resources Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 4.7% 0.0% 0.0% 8.3% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 4.2% 0.0% *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Independent Academia/ 2nd Greatest Value President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Bringing together different 10.0% 20.0% 10.2% 16.7% 21.4% 14.3% 10.0% 14.3% 30.8% 14.3% 4.2% 4.8% groups of stakeholders Capacity development related to World Bank Group supported 10.0% 10.0% 6.1% 22.2% 7.1% 14.3% 6.7% 19.0% 15.4% 0.0% 16.7% 19.0% projects Technical assistance 10.0% 10.0% 8.2% 11.1% 7.1% 28.6% 10.0% 11.9% 15.4% 28.6% 4.2% 0.0% Policy advice, studies, analyses 10.0% 10.0% 10.2% 11.1% 0.0% 14.3% 10.0% 7.1% 7.7% 0.0% 16.7% 23.8% Financial resources 0.0% 30.0% 12.2% 11.1% 14.3% 0.0% 6.7% 9.5% 0.0% 42.9% 20.8% 9.5% Data and statistics 0.0% 0.0% 4.1% 0.0% 0.0% 0.0% 3.3% 7.1% 0.0% 14.3% 4.2% 0.0% Promoting knowledge sharing 10.0% 10.0% 26.5% 11.1% 28.6% 14.3% 13.3% 14.3% 0.0% 0.0% 25.0% 19.0% Implementation support 30.0% 0.0% 18.4% 11.1% 14.3% 0.0% 26.7% 7.1% 23.1% 0.0% 8.3% 9.5% Mobilizing third party financial 10.0% 10.0% 2.0% 5.6% 7.1% 0.0% 13.3% 7.1% 7.7% 0.0% 0.0% 9.5% resources Donor coordination 10.0% 0.0% 2.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 4.8% 66 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Kazakhstan? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other World Bank Group’s processes 8.3% 30.0% 11.3% 11.1% 11.1% 25.0% 23.3% 19.0% 15.4% 28.6% 8.3% 13.6% too complex Not willing to honestly criticize policies and reform efforts in the 16.7% 20.0% 3.8% 33.3% 0.0% 25.0% 16.7% 21.4% 15.4% 14.3% 20.8% 0.0% country* Staff too inaccessible 0.0% 10.0% 1.9% 5.6% 0.0% 0.0% 3.3% 4.8% 7.7% 0.0% 4.2% 0.0% World Bank Group’s processes 41.7% 0.0% 15.1% 16.7% 11.1% 12.5% 23.3% 11.9% 0.0% 14.3% 8.3% 9.1% too slow Not aligned with other donors’ 8.3% 0.0% 9.4% 5.6% 0.0% 0.0% 3.3% 4.8% 0.0% 0.0% 0.0% 9.1% work Not aligned with country 0.0% 20.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% priorities* Not adequately sensitive to political/social realities in 0.0% 20.0% 17.0% 11.1% 5.6% 0.0% 13.3% 4.8% 0.0% 28.6% 8.3% 13.6% Kazakhstan Too influenced by developed 0.0% 50.0% 30.2% 16.7% 11.1% 12.5% 10.0% 16.7% 7.7% 28.6% 8.3% 4.5% countries* Not exploring alternative policy 8.3% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% options Not collaborating enough with stakeholders outside the 8.3% 0.0% 13.2% 0.0% 5.6% 0.0% 3.3% 33.3% 0.0% 0.0% 12.5% 9.1% Government* Its advice and strategies do not lend themselves to practical 25.0% 10.0% 7.5% 11.1% 0.0% 0.0% 13.3% 11.9% 0.0% 14.3% 4.2% 22.7% problem solving Not enough public disclosure of 16.7% 0.0% 9.4% 16.7% 5.6% 12.5% 3.3% 14.3% 7.7% 0.0% 12.5% 18.2% its work Not client focused 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 3.3% 2.4% 0.0% 0.0% 0.0% 4.5% The credibility of its 0.0% 0.0% 13.2% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 4.2% 0.0% knowledge/data* Other 8.3% 10.0% 1.9% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% Don’t know* 8.3% 10.0% 22.6% 16.7% 72.2% 37.5% 20.0% 16.7% 46.2% 28.6% 33.3% 36.4% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Kazakhstan? (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other To a fully sufficient degree 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% To a somewhat sufficient degree 10.0% 0.0% 19.6% 22.2% 26.3% 50.0% 10.0% 23.3% 15.4% 42.9% 12.5% 13.6% To a somewhat insufficient 70.0% 70.0% 33.3% 33.3% 26.3% 25.0% 43.3% 44.2% 23.1% 0.0% 37.5% 27.3% degree To a very insufficient degree 20.0% 30.0% 13.7% 16.7% 5.3% 12.5% 16.7% 11.6% 7.7% 0.0% 20.8% 13.6% Don’t know 0.0% 0.0% 31.4% 27.8% 42.1% 12.5% 30.0% 20.9% 53.8% 57.1% 29.2% 45.5% How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Kazakhstan Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing 9 6.11 2.57 8 6.38 1.69 28 5.71 2.31 10 6.90 1.66 6 7.17 0.98 5 7.40 1.52 21 6.43 1.86 22 6.27 1.96 2 6.00 1.41 1 6.00 - 12 6.25 1.76 6 6.83 2.56 Development Policy Financing 8 5.50 2.20 8 5.13 1.64 25 4.76 3.09 7 6.57 1.27 5 6.80 0.45 2 8.00 0.00 18 6.11 1.97 21 6.24 1.58 2 5.00 1.41 1 6.00 - 10 6.00 1.83 4 6.75 1.71 Trust funds and grants 7 4.86 2.85 5 6.60 2.41 26 4.23 3.25 5 7.00 1.58 5 7.00 1.73 1 8.00 - 18 5.33 1.88 21 6.38 1.99 2 6.00 2.83 2 9.00 1.41 12 6.42 3.09 4 6.25 3.50 Guarantees 5 3.80 0.84 3 6.00 2.00 22 4.23 2.62 4 6.25 2.36 3 6.00 1.00 1 1.00 - 15 5.33 2.79 12 5.25 2.67 1 8.00 - 2 8.50 2.12 9 6.78 2.05 3 7.67 2.31 IFC Investment Services 7 4.71 2.06 6 4.50 1.22 22 4.91 2.33 7 6.29 1.70 4 6.25 0.96 3 6.00 1.73 17 6.06 1.75 13 6.23 2.09 1 3.00 - 2 7.00 4.24 8 6.00 2.62 5 6.40 2.70 IFC Advisory Services* 8 5.63 2.39 6 4.33 1.37 24 5.00 2.17 8 6.75 1.58 5 6.20 1.10 4 5.50 1.73 19 5.89 1.79 16 6.25 1.61 1 4.00 - 2 9.00 1.41 8 7.25 2.25 7 6.86 2.41 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Beneficiaries 10.0% 10.0% 18.9% 22.2% 0.0% 12.5% 6.7% 9.3% 15.4% 0.0% 4.2% 9.1% Youth/university groups* 0.0% 0.0% 24.5% 5.6% 22.2% 0.0% 0.0% 7.0% 15.4% 14.3% 12.5% 18.2% Private sector* 70.0% 20.0% 45.3% 38.9% 27.8% 37.5% 70.0% 23.3% 23.1% 14.3% 25.0% 22.7% Local government* 50.0% 40.0% 18.9% 27.8% 44.4% 0.0% 13.3% 11.6% 7.7% 28.6% 8.3% 13.6% Donor community* 0.0% 0.0% 7.5% 0.0% 0.0% 37.5% 3.3% 4.7% 0.0% 0.0% 0.0% 0.0% NGOs/Community Based 20.0% 10.0% 20.8% 11.1% 27.8% 37.5% 13.3% 74.4% 15.4% 71.4% 12.5% 18.2% Organizations* Academia/think tanks/research 30.0% 20.0% 30.2% 38.9% 33.3% 37.5% 33.3% 23.3% 23.1% 0.0% 79.2% 50.0% institutes* Parliament* 10.0% 70.0% 13.2% 0.0% 11.1% 0.0% 13.3% 0.0% 7.7% 0.0% 4.2% 13.6% Foundations* 0.0% 10.0% 1.9% 0.0% 0.0% 0.0% 10.0% 23.3% 0.0% 14.3% 20.8% 4.5% Media* 10.0% 10.0% 3.8% 5.6% 11.1% 0.0% 13.3% 11.6% 46.2% 0.0% 20.8% 18.2% Other 0.0% 10.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Don’t know 0.0% 0.0% 3.8% 11.1% 11.1% 12.5% 10.0% 4.7% 23.1% 14.3% 4.2% 9.1% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Kazakhstan? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 10 6.70 2.26 8 4.50 2.14 44 5.86 2.49 16 6.81 2.56 13 6.23 2.31 8 6.75 1.16 23 6.04 1.74 35 6.69 2.32 5 6.80 2.39 4 6.75 3.95 20 6.05 2.48 17 6.59 2.55 relevant role in development in Kazakhstan The World Bank Group’s work is aligned with what I consider the development priorities for 10 7.10 2.02 9 4.44 1.51 43 6.44 2.03 16 6.56 2.25 8 7.25 1.91 8 6.63 0.52 24 5.96 2.03 33 7.00 1.97 3 6.67 4.04 4 6.75 3.40 21 6.52 2.34 16 6.94 1.98 Kazakhstan To what extent is the World Bank Group an effective development partner in Kazakhstan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 8 6.63 2.20 7 3.43 1.81 42 5.45 2.25 14 6.86 2.35 12 6.83 1.80 5 6.60 1.34 20 5.20 1.74 30 6.00 2.60 3 3.33 4.04 3 5.67 4.04 16 6.38 1.67 12 7.75 1.82 Flexibility (in terms of the institution’s products 7 7.29 2.14 8 3.75 1.75 36 5.19 2.41 15 6.40 2.29 8 6.88 1.64 7 6.57 1.13 21 5.10 1.76 27 5.78 2.33 3 5.67 2.52 3 5.33 3.79 17 6.12 1.69 11 6.55 2.11 and services)* Flexibility (in terms of changing country 8 6.63 2.45 8 3.62 2.33 39 5.36 2.21 15 6.13 2.67 6 7.67 2.25 7 6.14 1.46 23 4.61 2.02 28 5.82 2.07 3 5.00 2.65 3 5.33 3.79 16 6.56 1.90 11 7.27 2.10 circumstances)* Being inclusive 6 6.67 2.80 8 5.25 1.58 23 5.74 2.65 11 7.00 2.05 7 7.14 2.19 7 6.71 1.89 20 5.55 2.01 26 6.35 2.35 2 7.50 0.71 4 7.25 2.99 12 6.67 2.15 9 7.56 1.81 Openness (sharing data and other 9 6.56 2.30 7 4.00 1.91 42 5.62 2.29 15 6.67 2.47 10 7.90 1.73 6 7.00 2.19 25 5.96 2.34 32 6.97 2.35 4 5.25 3.30 4 6.75 4.03 15 7.00 1.89 15 8.47 1.68 information)* Collaboration with the Government 9 7.56 2.13 8 7.00 1.20 43 6.81 2.12 17 7.12 2.37 12 7.92 1.56 7 8.00 1.15 25 6.72 1.95 31 7.58 1.84 3 5.67 3.06 2 8.50 0.71 17 7.76 1.79 12 8.75 1.54 The speed in which it gets things 7 6.43 2.57 7 4.14 2.19 39 5.97 2.13 14 6.43 2.74 10 7.60 1.65 6 6.17 0.41 24 5.54 2.15 27 6.37 2.11 2 5.50 4.95 3 6.00 4.36 17 6.88 2.00 11 7.82 1.89 accomplished on the ground* Helping to bring discipline/effective supervision 7 6.29 2.98 7 5.29 1.89 37 6.76 1.64 13 7.38 2.29 10 7.30 1.70 5 6.60 0.89 23 5.91 2.17 25 6.96 1.70 2 5.50 4.95 1 7.00 - 15 6.60 1.96 10 8.10 2.64 to implementation of investment projects Collaboration with civil society 5 5.20 2.28 8 4.75 1.91 27 5.22 1.93 11 6.18 2.23 7 5.71 0.76 6 6.00 0.63 20 5.05 1.47 32 5.72 2.54 3 6.33 1.53 1 8.00 - 11 5.55 2.38 11 6.09 2.30 Staff accessibility* 7 7.43 1.99 6 3.50 1.52 38 6.16 2.16 16 7.13 2.42 10 8.00 2.00 6 7.00 1.26 23 6.35 2.10 28 6.11 2.51 2 6.50 2.12 3 7.00 3.61 17 6.82 2.90 16 8.44 1.63 Collaboration with other donors and 5 5.40 1.52 5 3.60 2.61 28 5.75 2.08 10 6.90 2.51 6 6.83 1.83 5 7.00 1.87 18 5.61 1.82 21 6.86 1.93 1 5.00 - 1 10.00 - 12 6.42 1.83 8 7.63 1.92 development partners* Collaboration with the private sector* 5 5.00 1.73 7 4.57 2.07 33 4.21 2.07 8 6.00 2.27 4 6.00 1.15 4 7.00 0.00 21 5.24 2.00 24 5.67 2.10 2 2.00 1.41 3 5.67 3.21 12 5.58 2.31 7 7.57 2.23 Straightforwardness and honesty* 7 6.29 2.56 6 3.00 2.28 39 6.31 2.35 12 7.00 2.09 10 8.00 1.89 6 6.50 1.52 18 6.83 2.09 28 6.86 2.56 2 5.00 4.24 2 5.50 4.95 16 7.31 2.36 14 8.50 1.65 Treating clients and stakeholders in 8 8.00 1.69 7 6.71 2.29 42 7.95 1.94 15 7.73 2.25 10 8.40 2.01 4 8.25 0.96 22 7.05 2.36 28 8.00 1.74 2 6.50 2.12 2 8.50 0.71 17 8.76 1.71 12 9.25 1.42 Kazakhstan with respect Being a long-term partner 7 7.86 1.77 7 5.71 1.70 42 7.29 2.14 15 7.73 2.74 6 7.83 2.32 7 8.29 1.11 24 7.79 2.40 26 7.54 2.34 2 9.00 1.41 16 7.94 1.88 8 9.12 1.73 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The World Bank Group does not do adequate follow 0.0% 0.0% 8.5% 0.0% 5.6% 0.0% 20.7% 5.0% 0.0% 14.3% 4.3% 14.3% through/follow-up Political pressures and obstacles* 22.2% 0.0% 6.4% 38.9% 5.6% 0.0% 10.3% 17.5% 18.2% 0.0% 26.1% 19.0% Reforms are not well thought out 33.3% 60.0% 25.5% 16.7% 11.1% 33.3% 31.0% 20.0% 9.1% 0.0% 43.5% 19.0% in light of country challenges Poor coordination within the 33.3% 10.0% 14.9% 16.7% 11.1% 33.3% 17.2% 20.0% 45.5% 14.3% 17.4% 14.3% Government The Government works 11.1% 10.0% 4.3% 11.1% 5.6% 0.0% 24.1% 20.0% 9.1% 0.0% 8.7% 9.5% inefficiently Poor donor coordination 0.0% 0.0% 6.4% 0.0% 5.6% 0.0% 6.9% 5.0% 0.0% 0.0% 4.3% 4.8% The World Bank Group is not sensitive enough to 11.1% 50.0% 48.9% 33.3% 22.2% 16.7% 34.5% 35.0% 36.4% 57.1% 30.4% 33.3% political/social realities on the ground Lack of/inadequate levels of 33.3% 0.0% 40.4% 16.7% 5.6% 0.0% 10.3% 2.5% 0.0% 0.0% 4.3% 19.0% capacity in Government* There is not an adequate level of 22.2% 20.0% 10.6% 16.7% 16.7% 16.7% 20.7% 35.0% 18.2% 0.0% 39.1% 23.8% citizen/civil society participation The World Bank Group works too 11.1% 0.0% 4.3% 11.1% 27.8% 0.0% 0.0% 5.0% 0.0% 28.6% 4.3% 9.5% slowly* Poor coordination within the 11.1% 10.0% 4.3% 5.6% 27.8% 16.7% 0.0% 2.5% 27.3% 14.3% 0.0% 4.8% World Bank Group* Other 0.0% 10.0% 2.1% 5.6% 16.7% 33.3% 3.4% 7.5% 9.1% 14.3% 0.0% 14.3% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2017: Kazakhstan C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Kazakhstan? (1-Not important at all, 10-Very important) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 9 7.33 2.00 9 6.89 2.93 46 6.59 2.95 15 6.33 2.82 12 6.08 3.03 5 6.80 1.30 23 6.65 2.08 32 6.81 2.49 8 7.12 2.53 4 8.00 0.00 21 8.19 2.25 18 8.11 2.65 Gender equity 9 5.22 1.56 8 7.00 2.45 43 5.23 2.35 15 5.00 2.48 13 6.23 3.17 5 6.60 1.67 23 5.78 2.59 32 6.38 2.94 7 4.71 3.45 5 5.40 2.70 21 5.48 2.89 16 6.62 3.38 Private sector development* 9 7.44 2.13 10 8.00 1.83 45 7.40 2.39 15 9.40 0.83 16 8.19 1.60 7 8.57 1.13 25 8.96 1.51 33 8.06 2.00 8 8.63 1.85 6 8.50 1.05 19 8.95 1.18 17 8.41 1.91 Education* 9 7.78 2.11 8 6.38 2.13 47 7.55 2.36 15 8.60 1.68 12 8.50 1.62 6 8.33 1.37 25 8.52 1.66 34 7.76 2.84 8 8.75 2.38 5 8.60 1.14 20 9.45 1.28 16 9.25 1.13 Public sector governance/reform 9 7.67 2.12 8 6.88 3.44 44 6.66 2.63 16 7.81 2.04 11 6.36 2.01 7 7.57 3.15 25 8.28 1.90 34 8.03 2.05 7 8.29 2.06 6 7.50 3.39 19 7.32 2.63 17 7.94 2.11 Global/regional integration 8 5.75 2.38 7 6.71 2.14 42 5.79 2.52 13 6.62 2.18 9 6.78 1.72 7 8.29 1.11 24 6.88 1.45 33 7.00 1.97 7 6.57 2.76 6 6.83 3.43 20 6.95 2.11 14 7.57 2.14 Food security and safety 9 7.00 1.94 7 5.29 3.68 42 6.38 2.46 14 6.64 2.02 11 7.82 1.54 7 8.14 1.35 25 6.84 2.23 32 6.69 2.33 7 7.14 1.07 6 8.50 1.87 21 7.43 2.56 15 6.67 2.85 Urban development 9 7.67 1.32 7 7.43 1.51 42 5.88 2.99 13 6.77 1.88 13 7.54 2.07 6 8.00 1.55 25 7.24 2.40 35 7.26 2.21 8 8.00 1.85 6 8.50 1.87 19 6.95 2.61 17 7.47 2.60 Energy 9 6.67 2.12 7 6.86 2.27 42 6.52 2.31 13 6.38 2.50 13 7.23 1.96 6 8.17 1.17 25 7.68 2.08 32 6.84 2.23 6 7.67 1.75 6 8.50 1.87 19 7.63 1.61 15 7.33 2.13 Water and sanitation* 9 8.22 1.39 8 6.88 3.40 44 6.27 2.63 14 7.57 1.55 13 7.38 2.06 7 8.43 0.98 24 8.00 2.17 34 7.68 1.97 8 7.25 2.60 6 8.50 1.05 19 8.16 2.22 18 8.28 1.96 Pollution* 9 7.89 1.83 8 6.88 2.17 43 6.63 2.42 14 7.86 1.66 14 7.93 1.86 7 6.71 2.56 23 7.70 2.36 32 8.06 1.66 7 7.86 1.86 6 8.83 1.17 20 8.40 1.79 17 8.29 2.23 Job creation/employment 9 7.78 2.22 8 6.63 2.26 35 7.77 2.44 16 8.56 1.59 12 7.42 2.07 7 8.86 1.07 24 8.42 1.89 35 7.71 2.42 8 8.50 1.60 5 8.20 1.64 19 8.74 1.66 18 8.33 2.03 Health 9 7.44 2.07 8 6.88 1.73 44 7.91 2.10 15 8.47 1.41 13 7.85 1.91 7 7.57 2.99 25 7.88 2.11 32 8.47 1.90 7 8.57 1.27 5 7.80 1.64 20 8.70 1.84 17 8.35 2.50 Financial markets 8 6.37 2.50 8 7.63 2.50 36 7.00 2.60 14 7.64 1.82 11 7.73 1.68 7 7.29 3.20 25 7.24 2.59 26 6.81 2.67 7 6.71 2.93 6 8.00 1.55 19 7.95 2.01 13 7.38 3.01 Transport 8 7.50 2.07 8 6.38 3.89 43 7.00 2.56 16 8.13 2.00 12 7.17 1.85 7 6.71 2.87 25 7.84 2.21 32 7.31 2.35 7 7.43 1.72 6 8.50 1.38 20 8.05 1.99 16 8.13 2.00 Agriculture and rural development 7 8.29 1.60 8 6.63 3.78 44 7.39 2.37 16 8.81 1.52 14 8.14 1.88 7 8.71 1.38 25 8.56 1.92 33 8.00 2.19 7 8.29 1.38 6 9.00 0.63 19 8.63 2.34 17 8.24 2.54 Trade and exports 7 6.43 1.62 7 6.57 3.26 41 7.22 2.21 15 8.07 1.71 11 6.82 1.54 7 8.14 1.57 25 7.64 2.34 32 6.75 1.92 6 6.67 2.07 6 6.83 3.13 18 7.83 1.86 14 7.29 2.89 Crime and violence 7 6.43 1.40 8 7.88 2.36 39 5.79 2.26 14 7.00 2.32 10 6.50 1.72 5 6.00 2.92 23 6.09 1.93 29 6.69 2.35 7 6.71 1.38 4 7.50 1.73 17 6.35 2.64 13 6.77 2.80 Natural resource management 7 6.86 1.95 8 7.13 1.73 44 6.36 2.49 15 7.80 1.74 12 7.08 2.39 5 6.00 3.00 24 6.79 2.02 29 7.76 2.18 6 5.83 2.23 5 8.80 1.30 18 7.78 2.13 15 7.20 2.83 Climate change 7 6.71 1.80 8 8.00 2.20 43 6.00 2.45 14 7.07 2.34 13 7.46 1.98 7 6.57 2.64 24 6.58 2.30 31 7.55 1.91 7 6.00 2.65 5 8.80 1.30 20 7.30 2.66 16 7.19 2.66 Poverty reduction 9 8.56 2.19 8 7.50 2.27 41 7.46 2.35 16 7.50 1.59 12 8.00 1.81 7 8.86 0.90 25 7.76 1.56 31 7.65 2.27 8 7.25 1.91 6 8.83 1.17 18 9.11 1.45 15 8.87 1.77 Anti corruption* 7 8.71 1.80 9 8.33 2.00 44 6.70 2.75 15 8.53 1.85 12 7.00 2.63 5 8.60 1.67 24 7.92 1.77 31 8.00 2.34 7 7.86 1.46 6 9.50 0.55 18 8.72 1.99 14 8.93 1.86 Justice reform* 7 8.00 2.08 8 7.13 2.36 38 6.00 3.32 15 8.13 1.73 11 5.55 2.16 7 7.86 1.77 24 7.87 1.73 33 8.03 2.42 7 7.57 2.44 3 8.67 0.58 19 7.68 2.47 14 8.36 2.21 Economic growth 7 8.57 2.30 8 7.50 2.33 42 6.81 2.89 15 8.13 1.81 15 8.07 2.02 7 9.00 1.41 26 8.23 1.48 33 7.91 2.54 7 7.57 2.30 6 8.00 2.28 19 8.89 1.49 15 8.33 2.55 Disaster risk management* 7 6.57 1.27 8 7.25 2.25 32 5.69 2.76 13 5.92 1.98 10 6.00 2.26 7 7.00 3.06 24 6.63 2.48 28 8.04 1.57 6 5.50 2.59 5 8.00 1.00 18 7.39 1.88 14 7.14 2.80 Equality of opportunity* 7 7.57 2.37 8 6.63 2.20 39 5.77 2.78 14 6.93 1.90 12 6.58 2.64 7 8.86 0.90 24 7.67 1.55 33 7.24 2.74 6 7.17 2.04 5 7.60 2.51 20 8.10 2.00 16 8.69 1.62 Disease management 8 7.38 2.33 7 6.86 1.95 42 6.52 2.40 15 6.80 2.43 13 6.62 2.63 7 6.71 2.75 24 6.67 2.28 30 7.27 2.15 7 7.43 2.37 4 8.75 1.50 18 7.67 2.59 16 8.12 2.39 Information and communications technology 7 6.57 2.37 8 6.63 2.13 42 7.17 2.09 16 7.69 2.06 12 7.25 2.18 7 8.29 1.38 24 7.33 2.10 31 7.32 2.37 8 7.50 2.56 6 8.33 1.21 19 7.47 2.57 15 7.87 2.64 *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2017: Kazakhstan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Kazakhstan? (1-Not effective at all, 10-Very effective) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 8 7.00 1.60 7 4.86 3.08 20 5.00 2.58 6 6.50 2.59 6 6.67 1.97 3 6.33 1.15 15 5.33 2.19 13 6.31 1.97 2 6.00 2.83 2 7.50 0.71 9 6.44 3.00 7 7.57 1.72 Gender equity 4 6.25 1.50 7 6.71 2.75 16 5.56 2.76 5 6.20 1.79 1 10.00 - 4 7.00 1.15 18 5.11 2.30 15 6.73 2.34 2 6.00 2.83 1 8.00 - 7 7.00 2.45 4 8.00 1.83 Private sector development 4 6.25 1.50 8 5.25 2.76 21 5.33 2.69 8 5.88 2.70 4 7.75 2.06 4 7.00 0.82 25 6.20 2.04 19 6.37 1.89 2 6.00 2.83 3 8.33 1.53 12 6.92 1.88 7 7.29 2.63 Education 6 7.33 2.07 7 5.57 3.05 25 5.84 2.34 7 6.43 2.30 7 8.00 1.53 5 6.60 1.14 19 5.74 2.16 19 6.21 1.99 2 5.50 2.12 1 8.00 - 15 7.27 1.75 5 7.80 1.79 Public sector governance/reform 5 6.60 1.67 7 6.57 1.81 21 5.76 3.14 10 7.50 1.96 2 9.00 1.41 3 9.00 0.00 19 6.00 2.13 16 6.94 1.81 3 5.00 2.00 2 8.00 0.00 12 7.75 1.42 9 7.78 2.33 Global/regional integration 3 6.00 1.73 7 6.57 2.15 19 5.21 2.82 5 7.00 1.22 5 8.00 1.41 3 8.67 0.58 17 5.47 1.84 13 6.69 2.14 1 7.00 - 8 7.13 2.53 3 8.67 1.53 Food security and safety 3 6.00 1.00 7 5.86 2.67 17 5.24 2.82 4 5.25 2.06 2 9.00 1.41 3 7.00 0.00 16 5.13 1.96 11 6.09 1.92 1 7.00 - 7 7.71 1.60 2 8.50 0.71 Urban development 4 6.25 0.96 7 5.43 2.76 20 5.10 2.53 6 6.33 2.50 7 7.29 1.70 3 8.33 1.15 16 5.81 2.54 18 6.67 1.85 2 5.50 2.12 1 8.00 - 8 7.13 1.89 6 7.17 1.83 Energy* 5 6.60 1.67 7 6.14 2.41 18 5.17 2.60 6 6.67 2.42 5 7.20 2.39 3 9.00 0.00 20 6.10 2.20 16 7.25 1.57 1 7.00 - 3 9.00 1.00 10 7.50 1.72 3 7.67 1.53 Water and sanitation* 5 6.60 1.14 7 5.29 2.98 16 5.44 2.92 7 7.29 2.29 4 8.75 1.26 3 8.67 0.58 16 5.87 2.06 16 7.25 1.57 2 6.00 2.83 3 9.00 1.00 7 7.29 1.89 5 7.00 2.92 Pollution* 5 5.80 2.28 7 5.71 2.75 18 5.83 2.60 5 7.20 2.77 6 8.67 1.03 2 8.00 0.00 18 5.50 1.89 16 7.31 2.06 2 6.00 2.83 2 8.50 0.71 13 7.85 2.03 4 8.75 1.26 Job creation/employment 6 6.83 1.33 6 6.83 2.79 18 5.39 2.45 10 6.60 2.59 1 10.00 - 3 7.67 0.58 18 5.67 2.40 18 6.17 2.33 1 8.00 - 2 9.50 0.71 13 7.31 2.25 4 7.00 4.08 Health* 8 6.88 1.89 7 6.43 2.23 23 5.87 2.36 7 7.00 2.31 4 8.50 1.29 4 8.50 0.58 19 5.53 2.20 20 6.05 1.96 2 5.50 3.54 1 9.00 - 10 7.40 1.84 9 7.78 2.39 Financial markets* 5 7.60 1.52 7 6.14 3.29 17 4.88 2.62 7 6.57 2.94 5 8.60 1.14 2 8.00 0.00 22 6.09 2.27 12 6.67 1.83 1 8.00 - 3 9.00 1.00 9 7.00 2.06 3 9.33 0.58 Transport* 5 7.60 1.82 7 7.57 2.30 22 5.68 2.87 9 8.44 1.59 3 8.00 1.73 3 9.00 0.00 19 6.37 2.36 18 6.56 2.01 2 5.50 3.54 3 9.00 1.00 10 6.90 1.85 6 8.33 2.73 Agriculture and rural development* 6 7.33 1.51 7 6.57 2.57 18 5.11 2.49 9 7.56 2.07 2 9.50 0.71 3 8.67 0.58 19 5.58 2.43 21 6.67 1.98 2 5.50 3.54 1 9.00 - 11 6.82 2.40 4 9.50 0.58 Trade and exports* 5 6.40 2.30 6 6.50 2.07 17 4.41 2.48 5 7.20 1.92 4 8.25 1.50 2 7.00 0.00 17 5.76 2.17 15 7.00 1.36 2 6.00 2.83 1 9.00 - 8 6.38 2.50 2 9.00 0.00 Natural resource management 4 6.25 1.50 7 6.29 2.21 18 5.22 2.73 7 7.00 2.58 5 8.40 1.82 3 7.33 0.58 17 5.24 1.82 16 6.81 2.14 2 5.50 3.54 2 8.50 0.71 9 7.22 2.44 3 8.33 1.15 Climate change* 3 6.33 2.31 7 6.86 2.61 17 5.00 2.78 5 6.20 1.64 6 8.33 1.37 3 8.00 0.00 17 5.24 2.22 15 6.73 2.12 2 5.50 3.54 2 8.50 0.71 9 7.33 2.06 3 8.33 1.15 Poverty reduction 6 6.00 1.55 7 6.29 2.56 19 6.11 2.31 8 7.38 2.00 2 9.50 0.71 3 7.33 1.15 21 5.48 2.66 16 6.12 2.31 2 5.50 3.54 1 8.00 - 10 6.50 3.10 3 9.00 0.00 Anti corruption* 5 4.60 2.30 8 4.13 3.14 17 5.41 2.43 6 6.17 1.83 2 10.00 0.00 3 7.67 0.58 18 4.50 2.33 14 5.86 1.96 2 5.50 3.54 1 8.00 - 9 6.89 2.71 2 9.00 0.00 Justice reform 5 5.00 2.55 7 5.29 2.50 18 5.17 2.43 6 7.33 2.07 1 10.00 - 3 7.67 0.58 16 5.06 2.72 13 5.23 2.17 3 5.67 2.52 1 8.00 - 9 6.67 2.60 4 6.25 3.77 Economic growth* 5 6.80 1.64 8 4.38 3.07 20 5.25 2.27 7 7.86 1.95 4 8.25 1.50 3 8.00 1.73 21 5.67 2.31 19 6.32 2.16 2 5.50 3.54 3 8.33 1.53 11 7.91 2.26 5 7.80 2.77 Disaster risk management 3 6.00 1.00 7 5.14 2.91 16 5.25 2.59 4 5.25 0.50 2 8.50 2.12 3 7.00 0.00 15 5.20 2.34 11 6.09 2.21 1 3.00 - 10 7.20 2.35 4 8.75 0.50 Equality of opportunity 3 5.67 1.15 7 6.00 2.45 16 5.19 2.69 6 6.33 2.50 3 8.67 1.53 2 7.00 0.00 17 5.71 2.31 12 6.08 2.61 1 4.00 - 1 8.00 - 9 5.89 3.18 4 8.50 1.73 Disease management 6 6.00 2.10 7 6.71 2.06 14 6.07 3.10 3 4.00 1.73 3 8.67 1.53 2 8.00 0.00 13 5.08 2.33 12 5.92 2.15 2 6.00 4.24 8 5.62 3.16 5 8.00 2.35 Information and communications technology 4 6.25 1.50 7 6.71 1.80 16 5.31 2.52 7 6.57 2.94 2 7.50 3.54 3 7.67 0.58 15 5.13 2.53 13 5.69 2.18 3 6.00 3.61 2 8.50 0.71 9 7.00 2.35 4 7.75 3.20 *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2017: Kazakhstan C. World Bank Group’s Effectiveness and Results (continued) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 8 7.00 1.51 9 5.11 1.76 41 5.88 2.12 13 7.23 2.05 9 6.11 2.03 6 6.83 1.17 23 6.35 1.64 30 6.83 1.97 7 5.43 2.99 4 7.00 3.56 18 6.67 2.25 18 6.83 2.09 Kazakhstan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Kazakhstan? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 8 6.88 2.10 8 5.13 2.47 42 6.21 2.58 15 6.73 2.12 12 6.92 1.98 5 6.40 0.89 23 6.48 2.25 28 6.14 2.16 7 5.43 2.76 4 7.00 3.56 18 6.72 2.42 13 7.69 1.80 meet the needs of Kazakhstan The World Bank Group meets Kazakhstan’s 8 7.38 1.85 8 4.63 2.83 42 5.81 2.36 11 6.64 2.46 7 7.43 1.81 6 6.83 0.98 23 5.65 2.06 30 6.93 2.43 6 4.33 2.16 3 8.33 2.08 19 7.58 2.04 14 8.14 1.29 needs for knowledge services* *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Kazakhstan received value for money from the World Bank 7 6.57 1.13 8 4.63 2.00 37 5.95 2.16 8 6.00 2.14 5 6.40 2.97 4 6.50 1.00 19 5.79 2.30 25 6.00 2.35 4 4.50 2.52 3 5.33 4.04 13 6.00 2.27 11 6.00 3.07 Group’s Reimbursable Advisory Services? (1-To no degree at all, 10-To a very significant degree) 73 World Bank Group Country Opinion Survey 2017: Kazakhstan D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Weekly 0.0% 0.0% 6.1% 5.9% 5.3% 0.0% 0.0% 2.7% 0.0% 0.0% 9.1% 0.0% Monthly 11.1% 0.0% 28.6% 29.4% 10.5% 28.6% 7.7% 5.4% 8.3% 0.0% 9.1% 15.8% A few times a year 44.4% 50.0% 24.5% 35.3% 5.3% 57.1% 46.2% 43.2% 0.0% 42.9% 50.0% 52.6% Rarely 33.3% 50.0% 38.8% 23.5% 31.6% 14.3% 38.5% 40.5% 33.3% 42.9% 27.3% 21.1% Never 11.1% 0.0% 2.0% 5.9% 47.4% 0.0% 7.7% 8.1% 58.3% 14.3% 4.5% 10.5% *Significantly different between stakeholder groups In Kazakhstan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 8 6.88 1.64 7 5.57 2.07 40 6.02 2.59 11 6.91 1.30 9 6.56 1.74 5 7.20 0.45 19 5.84 2.48 26 7.08 2.08 4 5.50 1.73 2 6.50 0.71 17 6.94 2.11 13 8.46 1.56 Include appropriate level of stakeholder 8 6.63 2.00 7 5.71 2.14 35 5.91 2.50 10 6.50 1.96 9 6.00 1.41 5 7.00 1.22 21 5.62 2.42 28 6.43 2.22 3 4.67 2.08 3 7.67 2.08 16 7.06 1.53 12 8.17 2.04 involvement during preparation Lead to practical solutions* 8 6.25 1.98 8 5.25 1.83 38 5.58 2.20 12 5.92 2.50 10 6.90 1.73 5 7.00 1.00 21 5.57 2.62 27 6.41 2.06 4 4.25 2.22 3 7.67 2.08 16 7.44 1.21 14 7.21 2.61 Are accessible (well written and easy to 8 6.63 1.92 7 3.86 2.67 38 6.50 2.09 13 6.77 2.24 10 6.30 2.31 5 7.80 0.45 23 6.17 2.23 29 6.66 2.41 3 4.67 2.08 3 7.33 2.52 16 6.75 2.29 14 7.93 2.23 understand)* Are source of relevant information on global 8 7.13 0.64 7 5.00 2.00 38 5.71 2.46 13 7.46 1.85 9 6.56 2.19 5 7.80 0.45 22 6.27 2.14 29 7.48 1.94 3 3.33 1.53 3 7.33 2.52 16 7.75 1.77 13 8.31 2.29 good practices* Are relevant to country challenges* 8 6.50 1.20 7 4.14 1.86 36 5.83 2.18 13 7.31 1.80 9 6.44 1.94 5 7.80 0.45 22 6.09 2.16 29 7.10 1.95 4 6.25 2.22 3 7.33 2.52 17 7.47 2.35 14 8.21 2.15 Are adequately disseminated* 8 6.63 1.51 8 4.75 2.12 37 5.54 2.23 11 6.27 2.33 9 5.78 1.72 5 7.80 1.30 22 5.82 1.97 26 6.62 1.98 5 4.40 2.51 4 7.25 2.75 18 7.17 1.95 14 7.14 2.74 Are translated enough into local language 6 6.33 2.16 7 5.14 2.12 38 6.26 2.09 12 6.92 2.23 10 5.60 1.43 4 8.25 0.96 20 5.60 2.89 23 7.17 2.37 3 4.67 2.89 3 6.67 2.08 15 6.07 2.60 13 7.00 2.97 Are adaptable to Kazakhstan’s specific development challenges and country 8 6.50 1.31 7 4.71 1.80 34 5.24 2.49 10 6.90 2.13 9 6.33 1.66 5 7.60 0.55 20 5.30 2.54 27 7.15 1.85 4 4.25 1.89 3 7.00 1.73 18 7.22 1.90 13 8.08 2.02 circumstances* *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2017: Kazakhstan D. The World Bank Group’s Knowledge Work and Activities (continued) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge 9 8.00 1.50 8 6.63 1.69 40 7.52 2.12 13 7.54 1.66 7 8.14 2.04 6 7.67 1.03 24 7.33 1.66 34 8.21 1.97 9 7.44 2.65 4 7.75 1.71 18 7.56 2.23 16 8.50 1.67 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 8 7.50 1.51 6 6.00 2.45 39 6.79 1.91 14 7.43 1.83 8 8.00 2.00 6 8.00 0.63 23 6.13 1.82 33 7.55 2.03 4 6.00 1.83 5 6.60 2.97 18 7.17 2.09 13 8.62 1.12 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 5 7.40 2.30 5 4.40 2.61 27 6.22 2.19 13 7.92 2.18 6 8.67 1.51 2 7.00 0.00 16 5.75 2.08 14 7.14 2.14 2 6.00 1.41 2 5.50 0.71 14 8.57 1.70 6 8.83 1.60 promptly* The World Bank Group effectively monitors and evaluates the projects and programs it 8 7.62 1.92 8 5.38 2.07 36 6.83 1.96 14 7.93 1.69 10 8.40 0.97 4 8.00 0.00 19 6.53 2.37 22 7.82 1.79 3 5.33 1.53 2 5.00 2.83 16 8.06 2.54 10 8.80 1.32 supports* The World Bank Group’s “Safeguard Policy” 7 7.00 1.73 7 4.86 1.95 23 5.43 2.48 11 8.00 1.61 3 8.33 1.53 2 8.00 0.00 14 6.36 2.31 12 8.17 1.34 4 7.25 2.22 2 4.50 2.12 10 8.10 1.91 6 9.33 0.82 requirements are reasonable* The World Bank Group’s conditions on its 6 6.50 3.02 7 5.14 2.12 22 7.00 2.14 10 7.70 2.87 7 8.14 0.90 3 8.00 1.73 18 6.39 2.33 16 7.38 1.93 5 8.00 1.00 4 6.75 2.99 12 7.42 2.61 9 8.00 2.29 lending are reasonable The World Bank Group takes decisions quickly 8 6.13 1.73 6 4.83 3.37 32 5.69 2.04 15 7.13 2.50 4 8.00 1.41 2 7.50 0.71 18 5.44 2.20 19 6.11 2.13 4 5.50 2.08 4 5.00 2.45 13 7.08 1.85 9 8.11 1.45 in Kazakhstan* Working with the World Bank Group increases 9 8.00 2.00 7 5.14 2.12 37 6.51 2.19 14 8.07 1.90 6 8.83 1.33 5 8.00 0.00 22 6.91 2.18 26 7.69 1.93 4 5.50 2.08 5 6.20 3.19 17 8.06 2.30 13 8.15 1.86 Kazakhstan’s institutional capacity* Where country systems are adequate, the World Bank Group makes appropriate use of 6 6.17 1.33 6 4.83 2.14 20 6.35 2.68 15 6.87 2.36 5 7.60 1.82 3 8.00 0.00 15 6.00 2.59 17 7.65 2.12 4 5.25 2.63 3 5.33 3.06 14 8.21 2.19 8 8.00 2.78 them The World Bank Group provides effective 8 7.50 2.07 8 5.25 2.19 34 6.88 1.87 15 8.07 1.98 9 8.44 1.01 5 8.20 0.45 20 6.40 2.48 23 7.96 2.01 4 7.00 2.83 3 6.00 2.65 16 7.69 2.80 9 8.67 1.32 implementation support* *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2017: Kazakhstan E. Working with the World Bank Group (continued) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 7 6.43 2.07 8 5.25 1.98 32 5.44 2.00 8 7.50 1.07 5 8.20 2.05 3 6.67 0.58 21 6.05 1.75 26 7.04 2.41 3 5.33 0.58 4 6.00 2.16 13 7.31 2.06 7 8.29 1.38 promote private public partnerships in Kazakhstan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 7 6.57 1.51 8 5.50 2.14 31 6.84 1.92 13 7.15 2.15 6 8.50 1.97 4 7.00 0.82 19 5.84 1.86 25 6.84 2.12 2 5.50 3.54 3 6.67 1.15 12 7.58 1.98 9 8.11 1.83 time in Kazakhstan? (1-To no degree at all, 10-To a very significant degree) 76 World Bank Group Country Opinion Survey 2017: Kazakhstan F. The Future Role of the World Bank Group in Kazakhstan Which of the following SHOULD the World Bank Group do to make itself of greater value in Kazakhstan? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Offer more innovative knowledge 11.1% 10.0% 16.3% 11.8% 16.7% 33.3% 3.7% 15.8% 16.7% 0.0% 9.5% 15.0% services Collaborate more effectively with 11.1% 10.0% 16.3% 47.1% 22.2% 33.3% 29.6% 10.5% 8.3% 28.6% 9.5% 20.0% Government clients Work faster* 11.1% 0.0% 4.1% 11.8% 0.0% 16.7% 11.1% 0.0% 0.0% 28.6% 0.0% 0.0% Reduce the complexity of obtaining World Bank Group 11.1% 10.0% 10.2% 17.6% 27.8% 0.0% 37.0% 28.9% 0.0% 28.6% 52.4% 15.0% financing* Increase availability of 0.0% 10.0% 4.1% 0.0% 5.6% 0.0% 0.0% 2.6% 16.7% 0.0% 4.8% 10.0% Reimbursable Advisory Services Help to bring discipline/effective supervision to implementation of 33.3% 0.0% 16.3% 17.6% 0.0% 0.0% 7.4% 7.9% 16.7% 0.0% 9.5% 10.0% investment projects Rely more on national 0.0% 10.0% 6.1% 5.9% 5.6% 0.0% 3.7% 2.6% 0.0% 0.0% 4.8% 0.0% procurement systems Offer more innovative financial 11.1% 20.0% 14.3% 11.8% 38.9% 0.0% 11.1% 7.9% 25.0% 0.0% 9.5% 10.0% products Ensure greater selectivity in its 0.0% 0.0% 4.1% 5.9% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% work Provide more adequate data/knowledge/statistics/figures 0.0% 20.0% 12.2% 5.9% 5.6% 0.0% 0.0% 10.5% 8.3% 14.3% 19.0% 5.0% on Kazakhstan’s economy Work more with local service 11.1% 40.0% 16.3% 11.8% 33.3% 0.0% 11.1% 23.7% 8.3% 0.0% 9.5% 5.0% providers Improve the competitiveness of its financing compared to 22.2% 10.0% 18.4% 5.9% 11.1% 16.7% 22.2% 2.6% 25.0% 14.3% 4.8% 10.0% markets Reach out more to groups outside 11.1% 20.0% 10.2% 11.8% 0.0% 50.0% 25.9% 50.0% 8.3% 28.6% 23.8% 35.0% of Government* Increase the level of capacity 33.3% 20.0% 18.4% 11.8% 5.6% 0.0% 11.1% 10.5% 25.0% 28.6% 28.6% 15.0% development in the country Improve the quality of its experts as related to Kazakhstan’s specific 11.1% 20.0% 22.4% 17.6% 11.1% 16.7% 7.4% 10.5% 8.3% 14.3% 4.8% 15.0% challenges Other 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 3.7% 2.6% 8.3% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2017: Kazakhstan F. The Future Role of the World Bank Group in Kazakhstan (continued) When considering the combination of services that the World Bank Group offers in Kazakhstan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Kazakhstan?* (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Financial services 33.3% 30.0% 30.0% 11.8% 21.1% 14.3% 48.1% 15.8% 25.0% 0.0% 38.1% 30.0% Knowledge products 44.4% 50.0% 54.0% 35.3% 52.6% 28.6% 33.3% 50.0% 25.0% 14.3% 42.9% 50.0% Convening services 11.1% 0.0% 2.0% 5.9% 0.0% 0.0% 0.0% 2.6% 0.0% 14.3% 0.0% 0.0% None of the above 11.1% 20.0% 0.0% 0.0% 0.0% 0.0% 3.7% 13.2% 8.3% 14.3% 4.8% 5.0% The combination is appropriate 0.0% 0.0% 4.0% 35.3% 0.0% 57.1% 7.4% 5.3% 8.3% 28.6% 9.5% 10.0% for Kazakhstan Don't know 0.0% 0.0% 10.0% 11.8% 26.3% 0.0% 7.4% 13.2% 33.3% 28.6% 4.8% 5.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Kazakhstan? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Local radio* 0.0% 0.0% 0.0% 0.0% 26.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 5.0% International radio* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media* 33.3% 20.0% 20.0% 23.5% 52.6% 28.6% 18.5% 47.5% 45.5% 57.1% 18.2% 30.0% International newspapers* 0.0% 30.0% 2.0% 11.8% 0.0% 0.0% 3.7% 0.0% 0.0% 14.3% 0.0% 10.0% Local television* 11.1% 0.0% 34.0% 17.6% 31.6% 28.6% 14.8% 12.5% 9.1% 0.0% 4.5% 0.0% Internet 100.0% 90.0% 58.0% 76.5% 52.6% 85.7% 88.9% 87.5% 90.9% 57.1% 90.9% 85.0% Periodicals 11.1% 20.0% 24.0% 11.8% 10.5% 0.0% 25.9% 17.5% 9.1% 0.0% 36.4% 5.0% International television 0.0% 0.0% 2.0% 11.8% 0.0% 28.6% 3.7% 5.0% 9.1% 0.0% 4.5% 5.0% Local newspapers 11.1% 0.0% 14.0% 17.6% 5.3% 0.0% 0.0% 5.0% 0.0% 0.0% 9.1% 0.0% Other* 11.1% 30.0% 8.0% 5.9% 0.0% 0.0% 0.0% 5.0% 9.1% 28.6% 4.5% 20.0% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2017: Kazakhstan G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other World Bank Group’s publications 22.2% 50.0% 14.3% 29.4% 23.5% 42.9% 18.5% 20.5% 36.4% 28.6% 23.8% 35.0% and other written materials e-Newsletters* 33.3% 20.0% 10.2% 11.8% 47.1% 14.3% 33.3% 33.3% 9.1% 14.3% 42.9% 35.0% World Bank Group’s 22.2% 10.0% 34.7% 52.9% 11.8% 14.3% 33.3% 43.6% 18.2% 28.6% 23.8% 35.0% seminars/workshops/conferences Mobile phones 0.0% 0.0% 2.0% 11.8% 11.8% 0.0% 3.7% 2.6% 9.1% 0.0% 0.0% 0.0% Direct contact with World Bank 44.4% 50.0% 49.0% 58.8% 23.5% 42.9% 37.0% 23.1% 36.4% 28.6% 23.8% 5.0% Group* World Bank Group’s website 55.6% 20.0% 36.7% 17.6% 29.4% 28.6% 25.9% 25.6% 36.4% 0.0% 42.9% 30.0% Social media 0.0% 30.0% 12.2% 17.6% 29.4% 28.6% 14.8% 28.2% 36.4% 28.6% 23.8% 30.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 9.1% 14.3% 0.0% 10.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 22.2% 40.0% 23.9% 47.1% 35.3% 16.7% 29.6% 42.1% 27.3% 14.3% 40.9% 25.0% No 77.8% 60.0% 76.1% 52.9% 64.7% 83.3% 70.4% 57.9% 72.7% 85.7% 59.1% 75.0% Do you have reliable access to the Internet?* Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 88.9% 100.0% 63.3% 100.0% 94.1% 100.0% 100.0% 94.9% 81.8% 85.7% 100.0% 95.2% No 11.1% 0.0% 36.7% 0.0% 5.9% 0.0% 0.0% 5.1% 18.2% 14.3% 0.0% 4.8% *Significantly different between stakeholder groups Do you use/have you used the World Bank Group website?* Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 77.8% 30.0% 71.7% 94.1% 23.5% 100.0% 77.8% 71.1% 45.5% 71.4% 76.2% 81.0% No 22.2% 70.0% 28.3% 5.9% 76.5% 0.0% 22.2% 28.9% 54.5% 28.6% 23.8% 19.0% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites? Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 44.4% 20.0% 20.8% 29.4% 5.9% 14.3% 14.8% 43.6% 27.3% 42.9% 23.8% 14.3% No 55.6% 80.0% 79.2% 70.6% 94.1% 85.7% 85.2% 56.4% 72.7% 57.1% 76.2% 85.7% 79 World Bank Group Country Opinion Survey 2017: Kazakhstan G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other High speed/WiFi 87.5% 50.0% 93.5% 82.4% 66.7% 100.0% 83.3% 84.2% 90.0% 100.0% 90.0% 85.7% Dial-up 12.5% 50.0% 6.5% 17.6% 33.3% 0.0% 16.7% 15.8% 10.0% 0.0% 10.0% 14.3% How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work?* Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Weekly 11.1% 20.0% 14.0% 11.8% 5.9% 14.3% 3.8% 2.6% 9.1% 0.0% 13.6% 0.0% Monthly 11.1% 0.0% 34.0% 29.4% 11.8% 42.9% 15.4% 5.3% 0.0% 14.3% 18.2% 19.0% A few times a year 33.3% 40.0% 16.0% 23.5% 11.8% 28.6% 42.3% 47.4% 9.1% 42.9% 22.7% 33.3% Rarely 22.2% 20.0% 22.0% 17.6% 5.9% 0.0% 26.9% 36.8% 45.5% 14.3% 31.8% 33.3% Never 22.2% 20.0% 14.0% 17.6% 64.7% 14.3% 11.5% 7.9% 36.4% 28.6% 13.6% 14.3% *Significantly different between stakeholder groups Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 8 7.75 1.04 5 5.20 0.45 34 6.59 1.86 14 7.79 2.26 6 8.83 1.33 6 7.83 0.75 20 7.50 1.57 26 8.27 1.51 6 5.67 1.21 3 6.67 3.51 13 8.31 1.32 12 7.83 1.40 navigate* I find the information on the World Bank 8 8.38 1.41 5 5.60 2.07 26 7.23 1.90 15 8.20 1.78 6 8.50 1.97 6 7.83 0.75 19 7.05 1.58 26 8.23 1.97 6 7.00 1.90 3 7.33 2.31 14 8.29 1.27 14 8.86 1.29 Group’s websites useful* The World Bank Group’s social media channels are valuable sources of information 5 7.40 1.82 8 6.75 1.83 20 5.95 2.11 6 5.17 2.71 2 8.50 0.71 1 8.00 - 8 6.75 1.67 17 7.24 1.99 5 7.00 2.24 3 8.00 2.00 5 7.80 1.92 6 8.17 0.98 about the institution When I need information from the World Bank 8 7.63 2.26 6 5.67 3.98 30 7.00 2.55 15 7.93 2.40 11 6.82 3.06 7 7.14 2.91 22 7.36 1.71 30 8.07 2.13 6 7.17 3.19 3 6.33 4.73 17 7.41 2.69 12 8.50 1.62 Group I know how to find it The World Bank Group is responsive to my 6 8.33 1.86 2 6.00 4.24 29 6.62 2.04 13 7.62 2.22 3 9.00 1.73 5 8.40 0.89 16 6.50 2.25 17 7.88 2.29 4 8.25 2.06 2 7.50 0.71 9 8.56 1.67 8 8.38 2.39 information requests and inquiries *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 81.8% 0.0% 72.5% 94.4% 11.1% 77.8% 38.7% 32.6% 14.3% 25.0% 41.7% 45.5% No 18.2% 100.0% 27.5% 5.6% 88.9% 22.2% 61.3% 67.4% 85.7% 75.0% 58.3% 54.5% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2017: Kazakhstan H. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Kazakhstan?* (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The World Bank (IBRD) 100.0% 71.4% 93.8% 88.9% 61.5% 62.5% 67.9% 63.9% 33.3% 66.7% 85.0% 66.7% The International Finance 0.0% 0.0% 4.2% 11.1% 30.8% 37.5% 21.4% 0.0% 16.7% 16.7% 0.0% 14.3% Corporation (IFC) The Multilateral Investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 5.6% 0.0% 0.0% 0.0% 0.0% Guarantee Agency (MIGA) Other 0.0% 28.6% 2.1% 0.0% 7.7% 0.0% 3.6% 30.6% 50.0% 16.7% 15.0% 19.0% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 33.3% 40.0% 26.0% 29.4% 33.3% 33.3% 51.6% 55.8% 21.4% 12.5% 41.7% 27.3% No 66.7% 60.0% 74.0% 70.6% 66.7% 66.7% 48.4% 44.2% 78.6% 87.5% 58.3% 72.7% If yes, what was your view of how the two institutions work together in Kazakhstan? (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The two institutions work well 0.0% 0.0% 61.5% 0.0% 16.7% 33.3% 31.3% 20.8% 33.3% 0.0% 20.0% 50.0% together The way the two institutions work 33.3% 0.0% 15.4% 0.0% 50.0% 33.3% 50.0% 12.5% 0.0% 0.0% 20.0% 16.7% together needs improvement The two institutions do not work 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 12.5% 12.5% 33.3% 0.0% 0.0% 0.0% well together Don’t know 66.7% 75.0% 23.1% 100.0% 33.3% 33.3% 6.3% 54.2% 33.3% 100.0% 60.0% 33.3% 81 World Bank Group Country Opinion Survey 2017: Kazakhstan H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Kazakhstan? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Observer* 8.3% 70.0% 18.0% 0.0% 35.7% 44.4% 32.3% 30.2% 50.0% 42.9% 26.1% 9.5% Use World Bank Group 33.3% 40.0% 16.0% 11.1% 28.6% 44.4% 35.5% 41.9% 41.7% 42.9% 34.8% 47.6% reports/data Engage in World Bank Group related/sponsored 25.0% 10.0% 36.0% 55.6% 21.4% 11.1% 29.0% 34.9% 0.0% 14.3% 47.8% 42.9% events/activities* Collaborate as part of my 50.0% 10.0% 52.0% 83.3% 21.4% 55.6% 38.7% 16.3% 8.3% 14.3% 13.0% 28.6% professional duties* Use World Bank Group website for information, data, research, 25.0% 10.0% 6.0% 5.6% 0.0% 11.1% 9.7% 30.2% 33.3% 42.9% 17.4% 38.1% etc.* *Significantly different between stakeholder groups What’s your gender?* Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Female 58.3% 60.0% 38.9% 38.9% 57.9% 44.4% 29.0% 67.4% 78.6% 50.0% 54.2% 63.6% Male 41.7% 40.0% 61.1% 61.1% 42.1% 55.6% 71.0% 32.6% 21.4% 50.0% 45.8% 36.4% *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2017: Kazakhstan Appendix C: Responses to Indicator Questions by Geographic Location17  Astana N=160  Almaty N=83  Other N=23 B. Overall Attitudes toward the World Bank Group Astana Almaty Other N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 130 6.28 1.88 59 6.63 2.24 19 7.42 2.48 Group’s effectiveness in Kazakhstan. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Kazakhstan? (1-Strongly disagree, 10-Strongly agree) Astana Almaty Other N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 127 5.99 2.38 60 6.43 2.15 18 7.83 2.12 in development in Kazakhstan* The World Bank Group’s work is aligned with what I 122 6.30 2.10 57 6.54 2.02 18 8.11 1.53 consider the development priorities for Kazakhstan* *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Kazakhstan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Astana Almaty Other N Mean SD N Mean SD N Mean SD Responsiveness to needs* 110 5.59 2.40 46 6.39 1.96 17 7.18 2.30 Flexibility (in terms of the institution’s products and 105 5.43 2.27 45 6.11 1.84 14 7.14 2.25 services)* Flexibility (in terms of changing country circumstances)* 111 5.30 2.30 43 6.23 2.05 15 7.87 1.88 Being inclusive* 81 5.96 2.29 42 6.48 2.11 14 8.00 1.88 Openness (sharing data and other information)* 119 5.94 2.43 49 7.18 2.16 18 8.17 1.92 Collaboration with the Government* 121 7.09 2.04 50 7.50 1.82 17 8.71 1.26 The speed in which it gets things accomplished on the 106 5.92 2.31 45 6.56 2.02 18 7.83 1.89 ground* Helping to bring discipline/effective supervision to 103 6.50 2.17 38 6.89 1.54 16 7.81 1.83 implementation of investment projects* Collaboration with civil society 88 5.30 2.02 45 5.73 2.10 11 6.82 1.89 Staff accessibility 109 6.50 2.43 47 6.60 2.20 18 7.89 2.27 Collaboration with other donors and development 75 5.69 2.15 37 6.89 1.61 10 8.30 1.77 partners* Collaboration with the private sector* 84 4.75 2.08 41 6.44 2.10 7 5.29 2.69 Straightforwardness and honesty* 101 6.35 2.54 44 7.18 2.01 17 8.47 2.03 Treating clients and stakeholders in Kazakhstan with 107 7.75 2.03 45 7.91 1.84 19 9.37 1.21 respect* Being a long-term partner* 103 7.41 2.24 41 7.68 2.22 17 9.00 1.17 *Significantly different between geographic locations 17 266 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 83 World Bank Group Country Opinion Survey 2017: Kazakhstan C. World Bank Group’s Effectiveness and Results Astana Almaty Other N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 116 6.23 2.00 56 6.71 2.00 16 6.81 2.64 achieve development results in Kazakhstan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Kazakhstan? (1-Strongly disagree, 10-Strongly agree) Astana Almaty Other N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 115 6.29 2.35 51 6.61 2.09 19 7.16 2.46 needs of Kazakhstan The World Bank Group meets Kazakhstan’s needs for 109 5.99 2.35 49 7.18 2.02 20 7.60 2.39 knowledge services* *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Kazakhstan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Astana Almaty Other N Mean SD N Mean SD N Mean SD Are adaptable to Kazakhstan’s specific development 99 5.73 2.32 43 7.12 1.76 17 7.88 1.93 challenges and country circumstances* *Significantly different between geographic locations Astana Almaty Other N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 121 7.49 1.87 50 8.10 1.91 20 8.45 2.09 to development results in your country?* Overall, how would you rate the technical quality of the 110 6.85 2.01 47 7.45 1.83 21 8.10 1.73 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Astana Almaty Other N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in 85 6.01 2.31 35 6.03 1.96 16 7.94 1.57 Kazakhstan* Where country systems are adequate, the World Bank 70 6.17 2.53 31 7.65 1.94 17 8.29 1.86 Group makes appropriate use of them* *Significantly different between geographic locations 84 World Bank Group Country Opinion Survey 2017: Kazakhstan Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY17 Kazakhstan COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Kazakhstan, in which sectors do you believe the World Bank Group should focus most of its resources in Kazakhstan?” Collaborating with the WBG N=124 Not collaborating with the WBG N=138 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 123 6.69 2.03 136 5.39 2.59 Kazakhstan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 106 6.86 1.82 100 6.09 2.25 Group’s effectiveness in Kazakhstan.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Kazakhstan solve its most complicated 104 7.24 1.87 94 6.71 2.23 development challenges? (1-To no degree at all, 10-To a very significant degree) 18Only 262 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 85 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Kazakhstan, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Kazakhstan? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Energy 4.8% 1.5% Water and sanitation 6.5% 2.3% Pollution 8.1% 13.5% Job creation/employment 17.7% 27.1% Health 14.5% 18.8% Financial markets 6.5% 9.0% Social protection 8.9% 11.3% Gender equity 1.6% 2.3% Private sector development 33.1% 28.6% Education 28.2% 30.8% Public sector governance/reform 21.8% 17.3% Global/regional integration 5.6% 3.0% Food security and safety 4.0% 2.3% Urban development 8.9% 6.0% Justice reform 5.6% 6.8% Economic growth 30.6% 18.8% Disaster risk management 0.0% 0.8% Equality of opportunity 7.3% 3.8% Disease management 3.2% 2.3% Information and communications technology 6.5% 5.3% Transport 9.7% 11.3% Agriculture and rural development 19.4% 24.8% Trade and exports 6.5% 9.0% Crime and violence 2.4% 1.5% Natural resource management 3.2% 5.3% Climate change* 3.2% 0.0% Poverty reduction 10.5% 9.0% Anti corruption 15.3% 16.5% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Kazakhstan Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing* 78 6.64 2.00 53 5.94 1.86 Development Policy Financing 59 5.88 2.32 52 5.79 1.89 Trust funds and grants 56 5.62 2.89 52 5.96 2.44 Guarantees 42 5.02 2.71 38 5.82 2.43 IFC Investment Services 50 5.68 2.10 45 5.69 2.13 IFC Advisory Services 60 5.92 2.13 48 6.00 1.91 *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Kazakhstan? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 111 6.74 2.14 93 5.76 2.46 development in Kazakhstan* The World Bank Group’s work is aligned with what I consider 109 6.93 1.92 87 6.06 2.20 the development priorities for Kazakhstan* *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Kazakhstan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 93 6.43 2.15 79 5.42 2.43 Flexibility (in terms of the institution’s products and services)* 84 6.11 2.27 79 5.42 2.09 Flexibility (in terms of changing country circumstances) 87 6.03 2.28 81 5.48 2.36 Being inclusive 68 6.49 2.20 69 6.17 2.34 Openness (sharing data and other information) 98 6.59 2.26 87 6.38 2.63 Collaboration with the Government 101 7.38 1.88 86 7.34 2.08 The speed in which it gets things accomplished on the 91 6.44 2.15 77 6.14 2.40 ground Helping to bring discipline/effective supervision to 86 6.94 1.88 70 6.47 2.20 implementation of investment projects Collaboration with civil society 71 5.72 1.99 73 5.38 2.13 Staff accessibility* 92 7.07 2.20 81 6.26 2.50 Collaboration with other donors and development partners 67 6.45 2.17 55 6.05 2.06 Collaboration with the private sector 70 5.50 2.14 61 5.11 2.35 Straightforwardness and honesty 87 7.01 2.32 74 6.57 2.59 Treating clients and stakeholders in Kazakhstan with respect 92 8.07 1.90 78 7.86 2.06 Being a long-term partner 90 7.81 2.08 70 7.47 2.31 *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2017: Kazakhstan C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Kazakhstan? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 100 7.07 2.40 101 6.88 2.75 Gender equity 94 5.80 2.44 102 5.81 2.97 Private sector development 98 8.37 1.79 110 8.24 1.96 Education 102 8.27 1.90 102 8.14 2.35 Public sector governance/reform 100 7.78 2.12 102 7.20 2.61 Global/regional integration 93 6.78 2.25 95 6.59 2.15 Food security and safety 97 7.07 2.13 98 6.73 2.55 Urban development* 96 6.70 2.49 103 7.47 2.26 Energy 95 7.14 2.15 95 7.14 2.13 Water and sanitation 101 7.47 2.28 101 7.62 2.23 Pollution 98 7.51 2.06 100 7.75 2.21 Job creation/employment 93 8.29 2.12 103 7.84 2.09 Health 100 8.19 1.92 101 7.98 2.12 Financial markets* 88 7.73 2.16 91 6.89 2.61 Transport 99 7.46 2.29 100 7.55 2.33 Agriculture and rural development 100 8.20 2.04 102 8.05 2.34 Trade and exports 94 7.55 2.02 94 7.00 2.31 Crime and violence 87 6.51 2.15 88 6.45 2.38 Natural resource management 93 7.15 2.18 94 7.02 2.41 Climate change 96 6.85 2.34 98 6.98 2.39 Poverty reduction 97 8.07 1.90 99 7.81 2.08 Anti corruption 90 8.08 2.11 101 7.81 2.43 Justice reform 90 7.72 2.52 95 7.13 2.51 Economic growth 96 8.08 2.33 103 7.87 2.20 Disaster risk management 81 6.75 2.42 91 6.84 2.29 Equality of opportunity 91 7.53 2.34 99 7.01 2.39 Disease management 95 7.07 2.41 95 7.08 2.34 Information and communications technology 93 7.40 2.17 102 7.43 2.25 *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2017: Kazakhstan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Kazakhstan? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 47 6.26 2.34 51 5.86 2.38 Gender equity 36 6.61 2.03 47 6.02 2.61 Private sector development 55 6.67 2.21 62 5.97 2.24 Education* 59 6.85 2.10 60 5.93 2.24 Public sector governance/reform* 57 7.42 2.12 52 6.17 2.26 Global/regional integration 44 6.77 2.30 40 6.02 2.24 Food security and safety 38 6.29 2.12 34 5.68 2.43 Urban development 46 6.48 2.16 51 6.08 2.33 Energy 49 6.98 2.07 47 6.32 2.30 Water and sanitation* 48 7.21 2.05 43 6.12 2.48 Pollution 48 6.98 2.20 49 6.53 2.48 Job creation/employment 54 6.89 2.13 46 5.93 2.71 Health* 61 6.95 2.01 53 6.08 2.37 Financial markets 46 6.89 2.34 47 6.23 2.51 Transport* 55 7.49 2.28 52 6.40 2.36 Agriculture and rural development 54 6.94 2.31 49 6.20 2.43 Trade and exports 41 6.37 2.40 42 6.14 2.15 Natural resource management 48 6.75 2.15 44 6.02 2.48 Climate change 45 6.40 2.28 44 6.43 2.50 Poverty reduction* 54 6.83 2.13 45 5.67 2.66 Anti corruption 44 6.05 2.35 44 5.27 2.70 Justice reform 40 6.22 2.40 45 5.29 2.59 Economic growth* 54 6.85 2.30 53 5.91 2.57 Disaster risk management 40 6.33 2.16 35 5.57 2.62 Equality of opportunity 42 6.55 2.38 38 5.53 2.58 Disease management 34 6.56 2.48 41 5.68 2.59 Information and communications technology 41 6.41 2.51 44 6.00 2.46 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 98 6.92 1.81 89 5.90 2.21 achieve development results in Kazakhstan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Kazakhstan? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 92 6.80 2.05 92 6.15 2.49 needs of Kazakhstan The World Bank Group meets Kazakhstan’s needs for 91 6.88 2.18 86 6.12 2.47 knowledge services* *Significantly different between collaborators and non-collaborators 89 World Bank Group Country Opinion Survey 2017: Kazakhstan C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that Kazakhstan received value for money from the World Bank Group’s Reimbursable 76 6.37 2.14 69 5.46 2.39 Advisory Services?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Kazakhstan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 87 6.79 2.16 74 6.45 2.22 Include appropriate level of stakeholder involvement during 82 6.72 2.20 75 6.04 2.16 preparation Lead to practical solutions 87 6.18 2.19 79 6.27 2.26 Are accessible (well written and easy to understand)* 89 7.01 2.08 80 6.06 2.42 Are source of relevant information on global good practices 89 7.03 2.28 77 6.52 2.17 Are relevant to country challenges 90 6.92 2.15 77 6.40 2.18 Are adequately disseminated 88 6.47 2.24 79 5.96 2.14 Are translated enough into local language* 83 6.76 2.13 71 5.90 2.60 Are adaptable to Kazakhstan’s specific development 82 6.40 2.43 76 6.30 2.11 challenges and country circumstances *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 99 7.96 1.74 91 7.53 2.10 development results in your country? Overall, how would you rate the technical quality of the World 94 7.40 1.80 83 6.89 2.12 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 90 World Bank Group Country Opinion Survey 2017: Kazakhstan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 64 7.33 2.12 49 6.63 2.46 The World Bank Group effectively monitors and evaluates the 82 7.34 2.02 72 7.42 2.15 projects and programs it supports The World Bank Group’s “Safeguard Policy” requirements are 56 6.87 2.24 47 7.02 2.40 reasonable The World Bank Group’s conditions on its lending are 59 7.25 2.38 61 7.00 2.18 reasonable The World Bank Group takes decisions quickly in Kazakhstan 77 6.45 2.13 58 5.98 2.34 Working with the World Bank Group increases Kazakhstan’s 89 7.47 2.04 77 7.12 2.34 institutional capacity Where country systems are adequate, the World Bank Group 59 7.22 2.36 59 6.51 2.49 makes appropriate use of them The World Bank Group provides effective implementation 82 7.61 1.99 73 7.11 2.37 support Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 73 6.62 2.11 65 6.37 2.13 partnerships in Kazakhstan? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 75 7.07 1.93 66 6.67 2.14 measures and corrects its work in real time in Kazakhstan? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 86 7.53 1.62 68 7.41 1.99 I find the information on the World Bank Group’s websites 83 8.08 1.70 67 7.52 1.90 useful The World Bank Group’s social media channels are valuable 43 6.65 2.31 44 6.93 1.93 sources of information about the institution When I need information from the World Bank Group I know 88 7.84 2.19 80 7.04 2.73 how to find it* The World Bank Group is responsive to my information 67 7.70 1.91 46 7.17 2.51 requests and inquiries *Significantly different between collaborators and non-collaborators 91 World Bank Group Country Opinion Survey 2017: Kazakhstan Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2017 Number of comparable respondents = 224 FY 2014 Number of comparable respondents = 189 By weighting, the FY 2017 and FY 2014 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2014 FY 2017 Office of the President/Prime Minister/Minister 5.0% 5.0% Office of Parliamentarian 2.0% 2.0% Government Institutions 36.0% 36.0% Bilateral/Multilateral Agencies 5.0% 5.0% Civil Society 25.0% 25.0% Private Sector 12.0% 12.0% Academia 10.0% 10.0% Media 5.0% 5.0% A. General Issues facing Kazakhstan In general would you say that Kazakhstan is headed in...?* Percentage of Respondents FY 2014 FY 2017 The right direction 76.1% 80.8% The wrong direction 2.0% 7.0% Not sure 21.8% 12.1% *Significantly different between FY2017 and FY2014 B. Overall Attitudes toward the World Bank Group FY 2014 FY 2017 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 189 6.19 2.22 215 6.00 2.48 Kazakhstan? (1-Not familiar at all, 10-Extremely familiar) FY 2014 FY 2017 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 154 7.11 1.87 169 6.46 2.11 effectiveness in Kazakhstan.* (1-Not effective at all, 10-Very effective) *Significantly different between FY2017 and FY2014 19Only those questions that were asked in the FY 2014 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 92 World Bank Group Country Opinion Survey 2017: Kazakhstan B. Overall Attitudes toward the World Bank Group (continued) FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Kazakhstan solve its 140 7.10 1.83 161 6.97 2.09 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Kazakhstan? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 167 6.78 2.08 172 6.25 2.32 development in Kazakhstan* The World Bank Group’s work is aligned with what I consider the 159 6.98 1.89 165 6.53 2.05 development priorities for Kazakhstan* *Significantly different between FY2017 and FY2014 To what extent is the World Bank Group an effective development partner in Kazakhstan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Responsiveness to needs 125 5.96 2.10 148 5.94 2.23 Flexibility (in terms of the institution’s products and services) 106 5.75 2.18 140 5.77 2.19 Flexibility (in terms of changing country circumstances) 107 5.59 2.35 143 5.71 2.28 Being inclusive 96 6.00 1.97 116 6.29 2.29 Openness* 149 7.03 2.19 156 6.42 2.37 Collaboration with the Government 116 7.57 1.67 162 7.27 1.95 The speed in which it gets things accomplished on the ground 101 6.16 1.95 145 6.23 2.20 Helping to bring discipline/effective supervision to implementation 135 6.69 1.91 of investment projects Collaboration with civil society 119 5.52 1.98 Staff accessibility* 145 7.31 2.20 146 6.57 2.34 Collaboration with other donors and development partners* 87 7.06 1.90 104 6.23 2.07 Collaboration with the private sector 112 5.20 2.12 Straightforwardness and honesty 136 6.93 2.21 136 6.71 2.36 Treating clients and stakeholders in Kazakhstan with respect 151 7.63 2.17 145 7.92 1.97 Being a long-term partner 116 7.49 2.06 143 7.62 2.18 *Significantly different between FY2017 and FY2014 93 World Bank Group Country Opinion Survey 2017: Kazakhstan C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Kazakhstan? (1-Not important at all, 10-Very important) FY 2014 FY 2017 N Mean SD N Mean SD Social protection* 165 7.41 2.69 165 6.82 2.58 Gender equity 148 6.28 3.03 163 5.70 2.60 Private sector development* 172 7.48 2.38 175 8.23 1.91 Education 165 8.06 2.48 170 8.13 2.15 Public sector governance/reform 169 7.85 2.45 169 7.40 2.43 Global/regional integration 149 7.12 2.75 159 6.61 2.18 Urban development 163 7.45 2.70 165 6.97 2.45 Energy* 164 7.69 2.67 163 7.07 2.15 Job creation/employment* 164 7.35 2.70 160 8.04 2.10 Health 160 7.99 2.44 168 8.05 2.00 Financial markets 155 6.98 2.77 151 7.27 2.39 Transport 166 7.63 2.52 167 7.44 2.32 Trade and exports 152 6.82 2.60 160 7.29 2.08 Natural resource management 147 6.73 3.09 157 7.08 2.27 Climate change 149 6.33 2.75 162 6.89 2.32 Poverty reduction 167 8.34 2.03 163 7.92 1.98 Anti corruption* 165 8.33 2.38 160 7.77 2.36 Economic growth 164 7.84 2.43 169 7.89 2.30 Disaster risk management 151 6.63 2.80 143 6.70 2.36 Equality of opportunity* 166 7.64 2.51 159 7.04 2.47 Information and communications technology 165 7.45 2.40 162 7.37 2.13 *Significantly different between FY2017 and FY2014 94 World Bank Group Country Opinion Survey 2017: Kazakhstan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Kazakhstan? (1-Not effective at all, 10-Very effective) FY 2014 FY 2017 N Mean SD N Mean SD Social protection 65 6.26 2.37 82 5.92 2.33 Gender equity 61 6.42 2.47 71 6.14 2.39 Private sector development 67 5.70 2.07 99 6.24 2.22 Education 72 6.86 2.01 103 6.41 2.13 Public sector governance/reform 86 6.65 1.97 88 6.77 2.32 Global/regional integration 49 6.13 1.82 73 6.29 2.33 Urban development 61 5.76 1.83 83 6.24 2.28 Energy 58 6.76 2.31 85 6.61 2.27 Job creation/employment* 75 5.60 2.02 86 6.36 2.40 Health 79 6.28 2.03 95 6.46 2.20 Financial markets 55 6.90 2.12 82 6.48 2.43 Transport 79 7.03 2.11 91 6.86 2.37 Trade and exports 55 6.57 1.84 73 6.15 2.29 Natural resource management 63 6.66 2.30 81 6.35 2.36 Climate change 52 5.75 2.57 77 6.32 2.40 Poverty reduction 81 6.06 2.62 84 6.30 2.41 Anti corruption* 61 4.52 2.36 75 5.67 2.49 Economic growth 58 7.05 1.95 92 6.41 2.39 Disaster risk management 46 6.51 2.54 64 5.87 2.32 Equality of opportunity 68 6.44 2.00 69 5.97 2.49 Information and communications technology 71 5.76 2.14 71 6.04 2.41 *Significantly different between FY2017 and FY2014 FY 2014 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 158 6.57 1.83 150 6.44 2.01 development results in Kazakhstan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Kazakhstan? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 152 6.83 1.95 153 6.44 2.28 Kazakhstan The World Bank Group meets Kazakhstan’s needs for knowledge 159 7.07 1.87 146 6.49 2.30 services* *Significantly different between FY2017 and FY2014 95 World Bank Group Country Opinion Survey 2017: Kazakhstan D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents FY 2014 FY 2017 Weekly 3.5% 4.2% Monthly 7.1% 15.6% A few times a year 44.4% 34.9% Rarely 40.9% 34.9% Never 4.0% 10.4% *Significantly different between FY2017 and FY2014 In Kazakhstan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Are timely 142 6.78 2.03 135 6.48 2.16 Include appropriate level of stakeholder involvement during 125 6.67 1.95 133 6.25 2.15 preparation Lead to practical solutions* 126 6.77 2.15 139 6.18 2.15 Are accessible (well written and easy to understand) 148 7.00 2.06 143 6.53 2.20 Are source of relevant information on global good practices* 140 7.42 1.89 141 6.71 2.17 Are relevant to country challenges* 147 7.43 1.76 139 6.57 2.10 Are adequately disseminated 141 6.29 2.10 138 6.20 2.10 Are translated enough into local language 138 6.16 2.56 130 6.35 2.29 Are adaptable to Kazakhstan’s specific development challenges 132 7.26 1.91 132 6.24 2.23 and country circumstances* *Significantly different between FY2017 and FY2014 FY 2014 FY 2017 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 161 7.06 2.00 152 7.69 1.89 results in your country?* Overall, how would you rate the technical quality of the World 157 7.13 1.79 150 7.09 1.96 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2017 and FY2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group disburses funds promptly 114 6.88 2.21 97 6.97 2.26 The World Bank Group effectively monitors and evaluates the 125 7.08 2.00 130 7.35 2.04 projects and programs it supports The World Bank Group’s “Safeguard Policy” requirements are 66 7.76 1.87 83 6.80 2.30 reasonable* The World Bank Group’s conditions on its lending are reasonable 57 7.28 1.66 97 7.10 2.28 The World Bank Group takes decisions quickly in Kazakhstan 68 6.57 2.14 112 6.16 2.20 Working with the World Bank Group increases Kazakhstan’s 102 8.06 1.72 138 7.32 2.17 institutional capacity* Where country systems are adequate, the World Bank Group 74 7.18 1.86 96 6.86 2.38 makes appropriate use of them The World Bank Group provides effective implementation support 112 7.44 2.13 132 7.36 2.14 *Significantly different between FY2017 and FY2014 96 World Bank Group Country Opinion Survey 2017: Kazakhstan F. The Future Role of the World Bank Group in Kazakhstan When considering the combination of services that the World Bank Group offers in Kazakhstan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Kazakhstan?* Percentage of Respondents FY 2014 FY 2017 Financial services 17.6% 26.3% Knowledge products 29.0% 44.8% Convening services 26.9% 2.6% None of the above 1.0% 4.6% The combination is appropriate for Kazakhstan 9.3% 10.3% Don't know 16.1% 11.3% *Significantly different between FY2017 and FY2014 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2014 FY 2017 Yes 25.0% 32.6% No 75.0% 67.4% Do you have reliable access to the Internet? Percentage of Respondents FY 2014 FY 2017 Yes 93.2% 88.1% No 6.8% 11.9% Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2014 FY 2017 Yes 78.9% 70.2% No 21.1% 29.8% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 147 7.43 2.18 127 7.54 1.81 I find the information on the World Bank Group’s websites useful 142 7.87 1.92 120 7.77 1.79 The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, and Flickr) are valuable sources of 85 4.96 2.93 67 6.73 2.09 information about the institution* When I need information from the World Bank Group I know how 161 7.88 2.21 141 7.37 2.49 to find it The World Bank Group is responsive to my information requests 121 8.03 1.99 97 7.39 2.13 and inquiries* *Significantly different between FY2017 and FY2014 97 World Bank Group Country Opinion Survey 2017: Kazakhstan Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Kazakhstan? (Choose no more than TWO) collaborate/work with the World Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank 6.09 6.86 6.66 5.85 6.23 6.89 6.35 6.71 6.36 6.67 6.40 6.78 Group’s effectiveness in Kazakhstan. Overall the World Bank Group currently plays a relevant role 5.76 6.74 6.52 5.65 6.15 6.55 6.21 6.43 5.98 6.83 6.22 6.59 in development in Kazakhstan The World Bank Group’s work is aligned with what I 6.06 6.93 6.73 5.92 6.38 6.79 6.29 6.94 6.42 6.69 6.49 6.68 consider the development priorities for Kazakhstan Responsiveness to needs 5.42 6.43 6.17 5.33 5.89 6.09 5.71 6.34 5.67 6.42 5.87 6.44 Flexibility (in terms of the institution’s products and services) 5.42 6.11 5.85 5.58 5.69 5.95 5.72 5.87 5.57 6.14 5.63 6.58 Flexibility (in terms of changing country circumstances) 5.48 6.03 5.88 5.51 5.73 5.86 5.63 6.03 5.59 6.06 5.62 6.64 Being inclusive 6.17 6.49 6.29 6.33 6.15 6.55 6.14 6.67 6.29 6.33 6.16 7.00 Openness (sharing data and other information) 6.38 6.59 6.52 6.46 6.27 6.92 6.38 6.72 6.60 6.34 6.32 7.47 Collaboration with the Government 7.34 7.38 7.30 7.32 7.06 7.77 7.25 7.42 7.36 7.21 7.24 7.76 The speed in which it gets things accomplished on the 6.14 6.44 6.34 6.16 6.22 6.43 6.20 6.43 6.22 6.40 6.20 6.83 ground Helping to bring discipline/effective supervision to 6.47 6.94 6.77 6.50 6.59 6.89 6.44 7.12 6.71 6.68 6.63 7.09 implementation of investment projects Collaboration with civil society 5.38 5.72 5.46 5.60 5.44 5.63 5.34 5.85 5.41 5.67 5.43 5.91 Staff accessibility 6.26 7.07 6.68 6.60 6.63 6.71 6.53 6.87 6.52 6.92 6.67 6.63 Collaboration with other donors and development partners 6.05 6.45 6.14 6.50 6.35 6.03 6.19 6.35 6.21 6.29 6.17 6.71 Collaboration with the private sector 5.11 5.50 5.25 5.47 5.15 5.64 5.27 5.40 5.03 5.78 5.29 5.53 Straightforwardness and honesty 6.57 7.01 6.86 6.59 6.65 7.03 6.57 7.17 6.83 6.72 6.74 7.08 Treating clients and stakeholders in Kazakhstan with 7.86 8.07 7.94 7.93 7.81 8.19 7.77 8.22 8.11 7.67 7.87 8.35 respect Being a long-term partner 7.47 7.81 7.59 7.64 7.35 8.16 7.60 7.62 7.58 7.66 7.58 7.81 To what extent does the World Bank Group’s work help to 5.90 6.92 6.56 6.02 6.22 6.85 6.23 6.74 6.30 6.64 6.41 6.48 achieve development results in Kazakhstan? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 6.15 6.80 6.57 6.12 6.22 6.89 6.34 6.65 6.31 6.69 6.41 6.58 etc.) meet the needs of Kazakhstan The World Bank Group meets Kazakhstan’s needs for knowledge services (e.g., research, analysis, data, technical 6.12 6.88 6.60 6.11 6.12 7.11 6.24 6.90 6.45 6.50 6.33 7.09 assistance) The World Bank Group’s knowledge work and activities are adaptable to Kazakhstan’s specific development challenges 6.30 6.40 6.28 6.39 5.92 6.93 6.21 6.48 6.37 6.18 6.22 6.83 and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 7.53 7.96 7.86 7.29 7.55 7.97 7.46 8.17 7.74 7.64 7.66 7.97 development results in your country? Overall, how would you rate the technical quality of the World 6.89 7.40 7.31 6.71 6.87 7.62 7.05 7.34 7.14 7.18 7.08 7.52 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 5.98 6.45 6.32 5.94 6.17 6.35 6.05 6.49 6.13 6.34 6.19 6.42 Kazakhstan Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.51 7.22 7.01 6.42 6.55 7.36 6.53 7.46 6.79 6.93 6.83 6.93 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 98 World Bank Group Country Opinion Survey 2017: Kazakhstan Appendix G: Kazakhstan FY 2017 Questionnaire World Bank Group Country Survey FY 2017 – Kazakhstan The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Kazakhstan or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Kazakhstan, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Kazakhstan. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know” . PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING KAZAKHSTAN A1. In general would you say that Kazakhstan is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 99 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Kazakhstan. Please identify which of the following you consider the most important development priorities in Kazakhstan. (Choose no more than THREE) Social protection (e.g., pensions, targeted social Transport (e.g., roads, bridges, transportation and 1 15 assistance) logistics) 2 Gender equity 16 Agriculture and rural development Private sector development (including SME 3 17 Trade and exports development) 4 Education 18 Crime and violence Public sector governance/reform (i.e., government Natural resource management (renewable and 5 effectiveness, public financial management, public 19 non-renewable) expenditure, fiscal system reform) 6 Global/regional integration 20 Climate change (e.g., mitigation, adaptation) 7 Food security and safety 21 Poverty reduction 8 Urban development 22 Anti corruption 9 Energy 23 Justice reform 10 Water and sanitation 24 Economic growth 11 Pollution 25 Disaster risk management 12 Job creation/employment 26 Equality of opportunity (i.e., social inclusion) Disease management (e.g., hypertension, diabetes, 13 Health 27 chronic heart failure, etc.) 14 Financial markets 28 Information and communications technology 100 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Kazakhstan? (Choose no more than THREE) 1 Economic growth 15 Water and sanitation 2 Disaster risk management 16 Pollution 3 Equality of opportunity (i.e., social inclusion) 17 Job creation/employment Disease management (e.g., hypertension, diabetes, 4 18 Health chronic heart failure, etc.) 5 Information and communications technology 19 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 6 20 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 7 Agriculture and rural development 21 Gender equity Private sector development (including SME 8 Trade and exports 22 development) 9 Crime and violence 23 Education 10 Climate change (e.g., mitigation, adaptation) 24 Global/regional integration Transport (e.g., roads, bridges, transportation and 11 25 Food security and safety logistics) 12 Energy 26 Urban development 13 Anti corruption Natural resource management (renewable and 27 14 Justice reform non-renewable) 101 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Kazakhstan? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 102 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Kazakhstan? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Kazakhstan? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 103 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Kazakhstan? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Kazakhstan. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Kazakhstan solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Kazakhstan, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Kazakhstan? (Choose no more than THREE) 1 Energy 15 Justice reform 2 Water and sanitation 16 Economic growth 3 Pollution 17 Disaster risk management 4 Job creation/employment 18 Equality of opportunity (i.e., social inclusion) Disease management (e.g., hypertension, diabetes, 5 Health 19 chronic heart failure, etc.) 6 Financial markets 20 Information and communications technology Social protection (e.g., pensions, targeted social Transport (e.g., roads, bridges, transportation and 7 21 assistance) logistics) 8 Gender equity 22 Agriculture and rural development Private sector development (including SME 9 23 Trade and exports development) 10 Education 24 Crime and violence Public sector governance/reform (i.e., government Natural resource management (renewable and 11 effectiveness, public financial management, public 25 non-renewable) expenditure, fiscal system reform) 12 Global/regional integration 26 Climate change (e.g., mitigation, adaptation) 13 Food security and safety 27 Poverty reduction 14 Urban development 28 Anti corruption 104 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Kazakhstan? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Kazakhstan? (Choose no more than TWO) 1 World Bank Group’s processes too complex 2 Not willing to honestly criticize policies and reform efforts in the country 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in it s operational policies and procedures) 5 Not aligned with other donors’ work 6 Not aligned with country priorities 7 Not adequately sensitive to political/social realities in Kazakhstan 8 Too influenced by developed countries 9 Not exploring alternative policy options 10 Not collaborating enough with stakeholders outside the Government 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Not client focused 14 The credibility of its knowledge/data 15 Other (please specify): __________________________________________________ 16 Don’t know 105 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Kazakhstan? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Kazakhstan Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  4 Guarantees 1 2 3 4 5 6 7 8 9 10  5 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  6 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Kazakhstan? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Kazakhstan The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Kazakhstan 106 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Kazakhstan, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Kazakhstan with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 107 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Kazakhstan? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  Private sector development (including SME 3 1 2 3 4 5 6 7 8 9 10  development) 4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security and safety 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  Transport (e.g., roads, bridges, transportation and 15 1 2 3 4 5 6 7 8 9 10  logistics) 16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence 1 2 3 4 5 6 7 8 9 10  Natural resource management (renewable and non- 19 1 2 3 4 5 6 7 8 9 10  renewable) 20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti corruption 1 2 3 4 5 6 7 8 9 10  23 Justice reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  Disease management (e.g., hypertension, diabetes, 27 1 2 3 4 5 6 7 8 9 10  chronic heart failure, etc.) 28 Information and communications technology 1 2 3 4 5 6 7 8 9 10  108 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Kazakhstan? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  Private sector development (including SME 3 1 2 3 4 5 6 7 8 9 10  development) 4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., tax administration and customs development, public 5 1 2 3 4 5 6 7 8 9 10  financial management, public expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security and safety 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  Transport (e.g., roads, bridges, transportation and 15 1 2 3 4 5 6 7 8 9 10  logistics) 16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (renewable and non- 18 1 2 3 4 5 6 7 8 9 10  renewable) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Poverty reduction 1 2 3 4 5 6 7 8 9 10  21 Anti corruption 1 2 3 4 5 6 7 8 9 10  22 Justice reform 1 2 3 4 5 6 7 8 9 10  23 Economic growth 1 2 3 4 5 6 7 8 9 10  24 Disaster risk management 1 2 3 4 5 6 7 8 9 10  25 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  Disease management (e.g., hypertension, diabetes, 26 1 2 3 4 5 6 7 8 9 10  chronic heart failure, etc.) 27 Information and communications technology 1 2 3 4 5 6 7 8 9 10  109 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Kazakhstan? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Kazakhstan? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Kazakhstan The World Bank Group meets Kazakhstan’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C6. To what extent do you believe that Kazakhstan received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 110 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Kazakhstan, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10  global good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Kazakhstan’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 111 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s “Safeguard Policy” E3 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E4 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E5 1 2 3 4 5 6 7 8 9 10  in Kazakhstan Working with the World Bank Group increases E6 1 2 3 4 5 6 7 8 9 10  Kazakhstan’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E7 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E8 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E9. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Kazakhstan? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree E10. To what extent do you believe the World Bank Group measures and corrects its work in real time in Kazakhstan? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree 112 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN KAZAKHSTAN F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Kazakhstan? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Increase availability of Reimbursable Advisory Services (RAS) 6 Help to bring discipline/effective supervision to implementation of investment projects 7 Rely more on national procurement systems 8 Offer more innovative financial products 9 Ensure greater selectivity in its work 10 Provide more adequate data/knowledge/statistics/figures on Kazakhstan’s economy 11 Work more with local service providers 12 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 13 Reach out more to groups outside of Government 14 Increase the level of capacity development in the country 15 Improve the quality of its experts as related to Kazakhstan’s specific challenges 16 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Kazakhstan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Kazakhstan? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Kazakhstan 6 Don’t know 113 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Kazakhstan? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 114 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used IBRD and IFC 1 2 3 4 5 6 7 8 9 10  website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used IBRD 1 2 3 4 5 6 7 8 9 10  and IFC website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 115 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No 116 World Bank Group Country Opinion Survey 2017: Kazakhstan SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Kazakhstan? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Kazakhstan? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Kazakhstan? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Astana 2 Almaty 3 Oblast 4 District/Rayon Thank you for completing the survey! 117