The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) LATIN AMERICA AND CARIBBEAN | Uruguay | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2018 | Seq No: 4 | ARCHIVED on 07-Jul-2019 | ISR37858 | Implementing Agencies: Oriental Republic of Uruguay, Ministry of Economy and Finance Key Dates Key Project Dates Bank Approval Date: 03-Aug-2017 Effectiveness Date: 28-Dec-2017 Planned Mid Term Review Date: 31-Jan-2020 Actual Mid-Term Review Date: -- Original Closing Date: 31-Dec-2021 Revised Closing Date: 31-Dec-2021 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) To improve the quality of selected e-government services for citizens, businesses and the Borrower's public entities, and facilitate their access. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Component 1. Improving the Delivery of e-Government Services to Citizens:(Cost $3.99 M) Component 2. Improving the Delivery of e-Government Services to Businesses:(Cost $3.35 M) Component 3. Improving the Delivery of e-Government Services to Government Entities:(Cost $2.08 M) Component 4. Strategic Diagnostics, Activities and Knowledge Sharing, and Project Coordination:(Cost $1.55 M) Preparation Advance (P484):(Cost $1.03 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Satisfactory Overall Risk Rating Moderate Moderate Implementation Status and Key Decisions The Project has currently disbursed US$2.85 million (or 24%) since approval in late 2017. A WB supervision mission took place in May 2019, at which time the team met with all the GOU beneficiary entities to discuss implementation progress and next steps. The mission concluded that project implementation is proceeding as planned; there are no issues to report at this time and no major updates. Financial management and procurement specialists joined the supervision mission, and no major fiduciary issues were reported. 7/7/2019 Page 1 of 6 The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) However, since the last WB visit, significant progress was observed in the following two key project components: component 1, Improving the Delivery of e-Government Services to Citizens. and component 2, Improving the Delivery of e-Government Services to Businesses. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Low Low Low Macroeconomic Low Low Low Sector Strategies and Policies Low Low Low Technical Design of Project or Program Moderate Moderate Moderate Institutional Capacity for Implementation and Sustainability Moderate Moderate Moderate Fiduciary Low Low Low Environment and Social Low Low Low Stakeholders Moderate Moderate Moderate Other -- -- -- Overall Moderate Moderate Moderate Results PDO Indicators by Objectives / Outcomes Improve the quality of selected e-government services for citizens, businesses and public entities IN00722944 ►Improved delivery of distance learning materials to targeted schools (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 133.00 233.00 300.00 Date 30-Dec-2016 09-Nov-2018 24-Jun-2019 31-Dec-2021 The Ceibal team signed a contract for broadband internet access service to provide connectivity to targeted schools. Comments: IN00722946 ►Increased number of government executing units managing electronic invoices received from their providers (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 243.00 7/7/2019 Page 2 of 6 The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) Date 30-Dec-2016 09-Nov-2018 24-Jun-2019 31-Dec-2021 Facilitate the access of selected e-government services IN00722943 ►Reduced processing time of foreign trade related administrative requirements by VUCE (Hours, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 50.40 48.60 41.00 33.00 Date 30-Dec-2016 09-Nov-2018 24-Jun-2019 31-Dec-2021 The VUCE team is working on several activities as planned, such as support to specific areas for Comments: integration in the platform, improving service and reducing times. IN00722945 ►Increased accessibility to online administrative processes, as measured by the number of citizens' administrative processes attended to by the Mobile Citizens Access Point (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 15,000.00 Date 30-Dec-2016 09-Nov-2018 09-Nov-2018 31-Dec-2021 Intermediate Results Indicators by Components Component 1. Improving the Delivery of e-Government Services to Citizens IN00722947 ►1.1.1. Increase in users perfoming research online before carrying out an administrative process (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 27.00 53.00 47.00 50.00 Date 30-Dec-2016 09-Nov-2018 24-Jun-2019 31-Dec-2021 IN00722949 ►1.1.2. Entities using the Government data analysis platform to improve management (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 6.00 Date 30-Dec-2016 09-Nov-2018 24-Jun-2019 31-Dec-2021 IN00722951 ►1.1.3. Number of entities which have implemented at least one of the components of the e-Participation solution (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 1.00 6.00 Date 30-Dec-2016 09-Nov-2018 24-Jun-2019 31-Dec-2021 IN00722953 7/7/2019 Page 3 of 6 The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) ►1.2 1. Increase in productivity of customer service provided by CEIBAL (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 60 UY pesos 40 UY pesos 54.5 UY pesos 37 UY pesos Date 20-Jan-2017 09-Nov-2018 24-Jun-2019 31-Dec-2021 The Ceibal team is working with consultants on the customer service platform. Comments: IN00722955 ►1.2.2. User satisfaction with customer service (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value Pending Pending 88.00 80% Date 20-Jan-2017 09-Nov-2018 24-Jun-2019 31-Dec-2021 Component 2. Improving the Delivery of e-Government Services to Businesses IN00722948 ►2.1.1. Improved perception of the value added by VUCE (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 89.00 89.00 87.00 96.00 Date 30-Dec-2016 09-Nov-2018 24-Jun-2019 31-Dec-2021 IN00722950 ►2.1.2. Increase in the percentage of administrative processes integrated into VUCE’s single window platform (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 36.00 51.00 61.00 90.00 Date 30-Dec-2016 09-Nov-2018 24-Jun-2019 31-Dec-2021 IN00722952 ►2.2.1. Percentage of taxpayers incorporated into the CFE and issuing e-invoices, as a percent of the total population of taxpayers to be incorporated into the CFE (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target TBD during Value 50 percent 50 percent 50 percent implementation Date 30-Dec-2016 09-Nov-2018 09-Nov-2018 31-Dec-2021 IN00722954 ►2.3.1. Number of interactions facilitated through Portal Trama (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No platform No platform No platform 70% increase Date 30-Dec-2016 09-Nov-2018 24-Jun-2019 31-Dec-2021 IN00722956 ►2.3.2. Increased number of registered users using Portal Timbó (Number, Custom) 7/7/2019 Page 4 of 6 The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) Baseline Actual (Previous) Actual (Current) End Target Value 40,450.00 40,450.00 42,283.00 47,782.00 Date 30-Dec-2016 09-Nov-2018 24-Jun-2019 31-Dec-2021 Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P161989 IBRD-87780 Effective USD 12.00 12.00 0.00 2.85 9.15 24% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P161989 IBRD-87780 Effective 03-Aug-2017 07-Nov-2017 28-Dec-2017 31-Dec-2021 31-Dec-2021 Cumulative Disbursements 7/7/2019 Page 5 of 6 The World Bank Implementation Status & Results Report Uruguay - Improving Service Delivery to Citizens and Businesses through E-Government Project (P161989) Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 7/7/2019 Page 6 of 6