88234 BANGLADESH: GOVERNANCE IN SECTORS Working Paper Bangladesh Governance in the Health Sector: A Systematic Literature Review i :RUOG%DQN2I¿FH'KDND Plot - E-32, Agargaon, Sher-e-Bangla Nagar, Dhaka- 1207, Bangladesh Tel: 880-2-8159001-28 Fax: 880-2-8159029-30 www.worldbank.org.bd World Bank 1818 H Street, N.W. Washington DC 20433, USA Tel: 1-202-4731000 Fax: 1-202-477-66391 www.worldbank.org All Bangladesh Development Series (BDS) publications are downloadable at: www.worldbank.org.bd/bds Standard Disclaimer: This volume is a product of the staff of the International Bank for Reconstruction and Development/ 7KH :RUOG %DQN7KH ¿QGLQJV LQWHUSUHWDWLRQV DQG FRQFOXVLRQV H[SUHVVHG LQ WKLV SDSHU GR QRW QHFHVVDULO\UHÀHFWWKHYLHZVRIWKH([HFXWLYH'LUHFWRUVRIWKH:RUOG%DQNRUWKHJRYHUQPHQWVWKH\ represent. The World Bank does not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations and other information shown on any map in this work do not imply any judgment on the part of the World Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. Copyright Statement: The material in this publication is copyrighted. The World Bank encourages dissemination of this work and will normally grant permission to reproduce portion of the work promptly. Cover Photo: Ismail Ferdous Printed in Bangladesh ii BANGLADESH: GOVERNANCE IN SECTORS Working Paper Bangladesh Governance in the Health Sector: A Systematic Literature Review September 2014 Jonathan Rose, Tracey M. Lane and Tashmina Rahman1 1 Tracey Lane is a senior economist at the World Bank. Jonathan Rose and Tashmina Rahman are consultants at the :RUOG%DQN7KH¿QGLQJVDQGFRQFOXVLRQVRIWKHSDSHUDUHHQWLUHO\WKRVHRIWKHDXWKRUVDQGVKRXOGQRWEHDWWULEXWHG WRWKH:RUOG%DQNLWVDI¿OLDWHGRUJDQL]DWLRQVRUWRPHPEHUVRILWV%RDUGRI([HFXWLYH'LUHFWRUVRUWKHFRXQWULHVWKH\ represent. iii Abstract This working paper provides a systematic review of the literature on governance issues in the %DQJODGHVKKHDOWKVHFWRU2QHRIWKHPDLQ¿QGLQJVLVWKHJHQHUDOODFNRIUHFHQWTXDQWLWDWLYHDQDO\VLV and published, peer-reviewed literature on governance in the health sector, the review additionally draws upon more informal and anecdotal reports. What information is available indicates several governance concerns arising from a lack of control of corruption and inventory management; high medical staff absenteeism especially in rural areas, which is further exacerbated by a human UHVRXUFHV PDQDJHPHQW SUREOHP UHVXOWLQJ LQ ODUJH VWDI¿QJ YDFDQFLHV 2YHUDOO WKH JRYHUQPHQW¶V budget resources to the sector are considerable, over a billion US dollars, and improving the transparency and effectiveness of the management of these resources could have considerable gains in health sector outcomes. iv Table of Contents Executive Summary............................................................................................................... ix Structure and Methods for the Systematic Review......................................................... ix Some Important Observations from the Systematic Review ........................................... x The Main Points Emerging from Literature.................................................................. xiii Other Observations regarding the Literature ................................................................. xv 1. Introduction ............................................................................................................................ 1 Structure and Methods for the Systematic Review.......................................................... 1 Background to the Public Health Sector of Bangladesh.................................................. 3 2. Government Effectiveness in the Health Sector..................................................................... 6 The Literature on Public Financial Management............................................................. 6 Gaps in the Literature on the Public Financial Management......................................... 10 The Literature on Human Resource Management ..........................................................11 Gaps in the Literature on Human Resource Management ............................................. 14  7KH/LWHUDWXUHRQ2UJDQL]DWLRQDO(IIHFWLYHQHVV ............................................................ 15  *DSVLQWKH/LWHUDWXUHRQ2UJDQL]DWLRQDO(IIHFWLYHQHVV ................................................ 16 3. Control of Corruption in the Health Sector .......................................................................... 18 The Literature on Corruption & Control Measures ....................................................... 18 Gaps in the Literature on the Control of Corruption...................................................... 22 4. Voice and Accountability in the Health Sector .................................................................... 25 The Literature on Voice and Accountability ................................................................. 25 Gaps in the Literature on Voice and Accountability ..................................................... 27 5. Regulatory Quality in the Health Sector............................................................................... 29 The Literature on Regulatory Quality............................................................................ 29 Gaps in the Literature on Regulatory Quality................................................................ 31 6. Conclusion ............................................................................................................................ 33 Other Observations regarding the Literature ................................................................. 35 List of Tables Table-1: A Description of the Categories of Issues for the Systematic Review............................ ix Table-2: Number of Health Studies across the Governance Areas................................................. x v Table-1.1: A Description of the Categories of Issues for the Systematic Review.......................... 2 Table-1.2: Outpatient Experiences with Public Health Services (in %)......................................... 4 Table-1.3: Budget of MoHFW........................................................................................................ 5 Table-2.1: Summary of the Literature on Public Financial Management ...................................... 6 Table-2.2: Ministry of Health and Family Welfare Budget Execution .......................................... 8 Table-2.3: Gaps in the Literature on Public Financial Management ............................................ 10 Table-2.4: Summary of the Literature on Human Resource Management....................................11 Table-2.5: Vacancy Rate for Public Health Staff by District, 2011 (%) ...................................... 12 Table-2.6: Process of Filling Vacancies among Health Facilities ................................................ 13 Table-2.7: Gaps in the Literature on Human Resource Management .......................................... 14 Table-6XPPDU\RIWKH/LWHUDWXUHRQ2UJDQL]DWLRQDO(IIHFWLYHQHVV ..................................... 15 Table-*DSVLQWKH/LWHUDWXUHRQ2UJDQL]DWLRQDO(IIHFWLYHQHVV .............................................. 16 Table-3.1: Summary of the Literature on Corruption & Control Measures ................................. 18 Table-3.2: Accountants Reporting Informal Payments (%) ......................................................... 21 Table-3.3: Absenteeism Various Studies (%)............................................................................... 22 Table-3.4: Gaps in the Literature on Corruption & Control Measures......................................... 23 Table-4.1: Summary of Voice and Accountability in the Literature ............................................ 25 Table-4.2: Gaps in the Literature on Voice and Accountability................................................... 27 Table-5.1: Summary of the Literature on Regulatory Quality...................................................... 29 Table-5.2: Gaps in the Literature on Regulatory Quality ............................................................. 31 List of Figures Figure-1.1: Density of Different Types of Healthcare Providers ................................................... 5 Figure-2.1: Public Health Expenditure as a Percentage of GDP, 2011 .......................................... 7 Figure-2.2: Map of Human Resource Vacancy Rate at District Level (in Percent) ..................... 12 Figure-2.3: Number of Public and Private Medical Training Facilities ....................................... 14 Figure-2.4: Main Government Entities in the Public Health Sector in Bangladesh ..................... 15 Figure-4.1: Distribution of the Different Types of Complaints Received .................................... 26 Figure-4.2: Complaint Outcomes across Different Complaint Types .......................................... 27 Annexes Annex-1: Satisfaction of Patients with Different Aspects of Inpatient Stay ................................ 36 Annex-6XPPDU\RIWKH2I¿FLDO%XGJHW&\FOH3URFHVV ........................................................... 38 Annex-3: Summary of the Planning and Monitoring Cycle ......................................................... 40 Annex-2I¿FLDO)XQG5HOHDVH3URFHVV ...................................................................................... 42 Annex-5: Maps of Physician and Nurse Vacancy rates................................................................ 43 Bibliography ................................................................................................................................. 45 vi Acknowledgements This report was written by a World Bank team comprised of Jonathan Rose, (Governance Researcher consultant and lead author, SASGP), Tracey M. Lane (Senior Economist, Task Team Leader, SASGP) and Tashmina Rahman (Consultant Research Analyst, SASGP). Mariha Khalid 5HVHDUFK $QDO\VW 6$6*3  SURYLGHG UHVHDUFK VXSSRUW ,W ZDV ¿QDQFHG E\ WKH 'HSDUWPHQW IRU International Development (DFID) via the Joint Technical Assistance Program for Bangladesh. Kamrun Nahar Chowdhury (Team Assistant, SASEP) provided support in formatting the report DQGDLGLQJLQWKHSURFHVV7KHDXWKRUVWKDQN-DFTXHOLQH0DKRQLQSDUWLFXODUIRUKHUVXEVWDQWLDO input and support, as well as peer reviewers comments from Yasuhiko Matsuda (Senior Public Sector Specialist, SASHD), Bénèdictede la Briere (Senior Economist, HDNCE), and Richard Butterworth (Governance Advisor, DFID). The team is grateful to Ernesto May (Sector Director, PREM South Asia), Tony Verheijen (former Sector Manager, SASGP), Salman Zaidi and Zahid Hussain (Lead Economists, SASEP), Roland Lomme (Governance Adviser, SASGP) and Andras Horvai (former Country Program Coordinator, Bangladesh) for their guidance, and to Khaled Ahsan (SASGP) for his comments on earlier drafts. vii Government Fiscal Year July 1 – June 30 CURRENCY EQUIVALENTS Currency Unit = Bangladesh Taka (BDT) US$ 1.00 = BDT 77.77 List of Abbreviations ACC Anti-Corruption Commission AG Accountant General BHW Bangladesh Health Watch BMA Bangladesh Medical Association BMDC Bangladesh Medical and Dental Council CAG Comptroller and Auditor General CS Civil Surgeon DDA Directorate of Drug Administration ''2  'UDZLQJDQG'LVEXUVHPHQW2I¿FHU DGDA Directorate General of Drug Administration DGHS Directorate General of Health Services DGFP Directorate General of Family Planning DH District Hospital DP Development Partner ESP Essential Service Package FMRP Financial Management Reform Program HPSP Health and Population Sector Program HPNSDP Health, Population and Nutrition Sector Development Program HRM Human Resource Management IGS Institute of Governance Studies LD Line Directors MCWC Maternal and Child Welfare Center 02  0HGLFDO2I¿FHUV MoHFW Ministry of Health and Family Welfare MoLGRDC Ministry of Local Government, Rural Development and Cooperatives 065  0HGLFDODQGVXUJLFDOUHTXLVLWHV MTBF Medium Term Budget Framework 1*2  1RQJRYHUQPHQW2UJDQL]DWLRQ 2&$* 2I¿FHRIWKH&RPSWUROOHUDQG$XGLWRU*HQHUDO PEIR Public Expenditure and Institutional Review PFM Public Financial Management RTI Right to Information TIB Transparency International Bangladesh UHC Union Health Complex USC Union Sub Centers WGI World Governance Indicators viii Executive Summary 1. The purpose of this systematic review is to inform the World Bank, development partners and other stakeholders on the state of governance in the health sector of Bangladesh. 7KURXJKDV\VWHPDWLFUHYLHZRIWKHOLWHUDWXUHRYHUWKHODVWWHQ\HDUVWKHUHYLHZVXPPDUL]HVWKH extent of the literature on governance of the sector, and brings together disparate pieces to provide VXPPDULHVRIWKHPDLQ¿QGLQJVLQSXEOLF¿QDQFLDOPDQDJHPHQW 3)0 SUDFWLFHVKXPDQUHVRXUFHV management, public procurement, corruption, transparency and accountability. One of the main ¿QGLQJVRIWKLVUHYLHZLVWKHODFNRISXEOLVKHGSHHUUHYLHZHGOLWHUDWXUHRQJRYHUQDQFHDQGWKH review therefore also draws upon informal and anecdotal reports. Furthermore, many of the documents cited in the review are now dated. Structure and Methods for the Systematic Review 2. The review disaggregates the term governance using the categories of the Worldwide Governance Indicators. 7KH WHUP JRYHUQDQFH LV RIWHQ RYHUO\ VLPSOL¿HG DQG QDUURZO\ GH¿QHG The Worldwide Governance Indicators (WGI) allow for a broad inclusion of governance issues and distinguish between characteristics of government effectiveness, control of corruption, voice and DFFRXQWDELOLW\DQGUHJXODWRU\TXDOLW\DVSUHVHQWHGLQ7DEOH:HXVHWKLVUXEULFWRJURXSWKHDVSHFWV of governance discussed in the systematic review within each category in an approach similar to Lewis  7KH*RYHUQPHQWRI%DQJODGHVKKDVVWURQJO\HPSKDVL]HGJRYHUQDQFHFRQFHUQVDQGHDFKRI the governance issues reviewed here is related to actions in the sixth 5 Year Plan and the Strategic Plan for Health, Population and Nutrition Sector Development Program (HPNSDP) of 2011-2016. The categories are not perfect, but offer a comprehensive view into numerous governance dimensions. Table-1: A Description of the Categories of Issues for the Systematic Review Governance Governance Issues Category x 3XEOLF¿QDQFLDOPDQDJHPHQW SODQEXGJHWDQGEXGJHWH[HFXWLRQ  Government x +XPDQUHVRXUFHPDQDJHPHQW VWDI¿QJSXEOLFVHFWRUPDQDJHPHQWFDSDFLW\ Effectiveness x 2UJDQL]DWLRQDOHIIHFWLYHQHVV Political Economy – x Cross cutting Integrity in procurement processes x Financial and facility management, including management oversight Control of x Integrity in human resource management Corruption x Integrity in the regulation of the private sector x Transparency x 2SSRUWXQLWLHVIRUFLWL]HQVWRSURYLGHLQSXWWRGHFLVLRQPDNLQJ Voice and x Oversight of service delivery Accountability x 2WKHUPHDQVIRUFLWL]HQVWRKROGJRYHUQPHQWVHUYLFHSURYLGHUVDFFRXQWDEOH Regulatory x 5HJXODWLRQRIWKHTXDOLW\DQGDFFHVVLELOLW\RIVHUYLFHSURYLVLRQLQWKH Quality private sector, with appropriate standards and enforcement ix 3. :LWKLQHDFKFDWHJRU\WKHUHYLHZGRFXPHQWVWKH¿QGLQJVIURPWKHOLWHUDWXUHDFFRUGLQJWR x What evidence is available in the literature in terms of governance outcomes? x What analysis is available regarding the main government systems to achieve these outcomes? In other words, how does government work in practice? 4. This review brings together research to date on governance, pulling together published material as well as selected grey literature. The source of literature includes publicly available articles, books, and reports covering the Bangladesh health sector since 2000; it also includes an analysis of the grey literature, especially the main program documents (program plans, evaluations and other reviews), as well as a selection of the most recent technical documents such as annual SURJUDP UHYLHZVDXGLWDQG¿QDQFLDOUHSRUWV$VXPPDU\RIWKHGLVWULEXWLRQRIWKHOLWHUDWXUHLV SURYLGHGLQ7DEOH:KLOHWKHUHYLHZZDQWHGWRH[SORUHRWKHUTXHVWLRQVDQGLQLWLDWLYHVLWZDV limited by the research and documentation available. Also, though potentially fruitful this report GRHVQRWJREH\RQG%DQJODGHVKWRFRPSDUH¿QGLQJVZLWKVLPLODUUHVHDUFKLQRWKHU6RXWK$VLDQ countries on common issues such as absenteeism, corruption and informal payments for services. Table-2: Number of Health Studies across the Governance Areas Governance Area Number of Studies Government Effectiveness 21 Control of Corruption 14 Voice and Accountability 6 Regulatory Quality 9 Total 50 Note: Other research cited relates to the political economy section, adding up to over 60 studies. Some Important Observations from the Systematic Review 5. 6HYHUDO LQWHUHVWLQJ ¿QGLQJV RQ WKH OLWHUDWXUH HPHUJH UHJDUGLQJ WKH JRYHUQDQFH RI health in Bangladesh: x )LUVWWKHOLWHUDWXUHRQWKHFRQWURORIFRUUXSWLRQLGHQWL¿HVQXPHURXVLVVXHVLQWKHKHDOWKVHFWRU both at the national and local level. These include losses in drug stocks, illegal fees, incorrect GUXJSUHVFULSWLRQVSULYDWHUHIHUUDOVE\GRFWRUVKLJKUDWHVRIXQRI¿FLDODEVHQWHHLVPDQG LQIRUPDOSD\PHQWVE\ORZHUOHYHO0LQLVWU\RI+HDOWKDQG:HOIDUH 0R+): RI¿FLDOVWR KLJKHUOHYHORQHVQRWDEOHZDVWKH¿QGLQJRIDKLJKSURSRUWLRQRIJRYHUQPHQWDFFRXQWDQWV taking informal payments to process bills. Control of corruption measures, such as improved national procurement processes, MoHFW audits and managerial oversight, do not appear to have had the desired impact. On the plus side, evidence suggests that the incidence and amount of illegal fees being paid at public hospitals has declined. x Second, the literature on voice and accountability, while limited, provides a primarily negative account of initiatives so far. These initiatives face impediments such as lack RI ¿QDQFLDO VXSSRUW JHQGHU ELDV DQG HOLWH FDSWXUH 5HVHDUFK DOVR LGHQWL¿HV OLPLWHG GHFHQWUDOL]DWLRQ DV DQ LPSHGLPHQW EXW WKHUH KDV QRW EHHQ D FRPSUHKHQVLYH VWXG\ RQ GHFHQWUDOL]DWLRQWRGDWH x x 7KLUG WKH OLWHUDWXUH RQ KHDOWK VWDII YDFDQFLHV LGHQWL¿HV VHULRXV SUREOHPV RYHUDOO DQG particularly in remote areas. We present original data on such vacancies, including by district, showing variation in physician vacancy rates ranging from 0 to 80.5 percent. At the same time, there are an increasing number of graduates from public and private medical schools and institutes. Several factors may explain these contradictory trends, including WKH FRPSUHVVHG GRFWRUV¶ ZDJH VFDOH D ORZ OHYHO RI MRE VDWLVIDFWLRQ DQG WKH LQWHQVLYH UHFUXLWPHQWSURFHVV)RUWKHVHUHDVRQVZHLGHQWLI\WKLVDUHDDVUHTXLULQJIXUWKHUUHVHDUFK 6. 7KH UHYLHZ LGHQWL¿HV D ODUJH QXPEHU RI JDSV LQ WKH OLWHUDWXUH EXW WKLV VHFWLRQ highlights the main gaps according to two criteria. These gaps provide options for future topics to be researched further. First, we identify the main areas for that represent government priorities and for which there is little information available. Second, we exclude areas of research that are GLI¿FXOWWRPHDVXUHVXFKDVRXWFRPHVRIYRLFHDQGDFFRXQWDELOLW\PHDVXUHVRUWKHTXDOLW\RIQRQ government health provision. 7. According to government priorities in the health sector, there are several areas that represent gaps in current research. The main government documents include the Sixth Five Year Plan of Bangladesh, the Health Policy and the HPNSDP Program Implementation Plan. Through assessing the priorities in these documents, and checking them against the available literature, the following topics emerge as major gaps. These gaps provide options for future topics to be researched further. 8. Very little research has focused on the role of government to oversee and support the private health sector. The private sector features prominently in the Sixth Five Year Plan of Bangladesh, as well as other relevant plans. This sector is large and diverse: private providers range from commercial hospitals to neighborhood drug stores and village doctors; it also encompasses pharmaceutical companies, which make up one of the largest industrial sectors in Bangladesh. )XUWKHUUHVHDUFKPXVWQRWRQO\VHHNWRV\VWHPDWLFDOO\JDWKHUTXDOLW\PHDVXUHVEXWDOVRFULWLFDOO\ DQDO\]HWKHUROHRIJRYHUQPHQWWRVXSHUYLVHDQGVXSSRUWWKHSULYDWHKHDOWKVHFWRU6XFKREVHUYDWLRQV were made in recent Lancet articles (Adams et al., 2013; Ahmed et al., 2013). 9. &XUUHQW UHVHDUFK KDV QRW H[DPLQHG VXI¿FLHQWO\ WKH SUDFWLFH DQG HIIHFWLYHQHVV RI public urban health care, as well as detailed the effects of the institutional arrangement given the assignment of coordination responsibilities to the MoLGRDC.2 The current HPNSDP HPSKDVL]HVWKHLPSRUWDQFHRIXUEDQKHDOWKDQGWKHQHHGIRUDFOHDURUJDQL]DWLRQIRUKHDOWKVHUYLFH delivery in urban areas. 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