World Bank Group Country Opinion Survey 2017: Togo FY 2017 Togo Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 March 2018 World Bank Group Country Opinion Survey 2017: Togo Acknowledgements The Togo Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jing Guo, Jessica Cameron, and Calita Woods oversaw design, reporting, and analysis. Dania Mendoza and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Togo country team and the independent local fielding agency BF Conseils. In particular, PORG is grateful for the support from Sylvie Nenonene (Senior Communications Officer) who coordinated the survey related activities from Lomé, Togo. 1 World Bank Group Country Opinion Survey 2017: Togo Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Togo .........................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................21 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Togo ....................36 X. Communication and Outreach ..................................................42 XI. Appendices ................................................................................47 2 World Bank Group Country Opinion Survey 2017: Togo I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Togo perceive the WBG. The survey explored: ▪ General Issues Facing Togo ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Togo ▪ Communication and Information Sharing ▪ Background Information II. Methodology From May to June 2017, 882 stakeholders of the WBG in Togo were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 548 stakeholders participated in the survey (62% response rate). Respondents either received the questionnaires via courier and returned it accordingly, or completed the questionnaire with an independent fielding consultant. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 54%, N=608). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 99). 3 World Bank Group Country Opinion Survey 2017: Togo III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the Office of the President/Prime Minister and the office of a minister were combined; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community based organizations, private foundations, trade unions, faith-based groups, and youth groups were combined in the “CSO” category; and the small number of respondents from the office of parliamentarian, bilateral/multilateral agencies, independent government institutions, the judiciary branch, and respondents from other organizations were included in the “Other” category. 4 World Bank Group Country Opinion Survey 2017: Togo III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2017: Togo III. Demographics of the Sample (continued) Geographic Locations ▪ Geographic location comparisons can be found in Appendix C (page 91). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2017: Togo III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’14 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’17 = 6.3; weighted mean in FY’14 = 6.4)1. ▪ Stakeholder groups: Respondents from the PMU/consultants working on WBG projects and the Office of the President/Prime Minister/Minister were significantly more familiar with the WBG than other stakeholder groups. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Togo, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Togo, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 99) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Togo IV. General Issues Facing Togo Headed in the Right Direction2 ▪ Year comparison: This year’s respondents were significantly less likely to believe that Togo is headed in the right direction compared to respondents in the FY’14 Country Survey. ▪ Stakeholder groups: In this year’s Country Survey, respondents from the Office of the President/Prime Minister/Minister and ministries/ministerial departments/implementation agencies were significantly more likely to indicate that Togo is headed in the right direction, while respondents from the media and CSOs were significantly less positive about the prospects of Togo. 2 Percentages presented in the chart were calculated based on weighted data from FY’17 and FY’14. 8 World Bank Group Country Opinion Survey 2017: Togo IV. General Issues Facing Togo (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Togo were “public sector governance/ reform” (51%) and “agriculture, food security, rural development” (39%). 9 World Bank Group Country Opinion Survey 2017: Togo IV. General Issues Facing Togo (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Togo were “agriculture, food security, rural development” (57%), “job creation/employment” (42%), and “public sector governance/reform” (36%). 10 World Bank Group Country Opinion Survey 2017: Togo IV. General Issues Facing Togo (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that shared prosperity can be best achieved through “education and training that better ensure job opportunity” (32%), “better employment opportunities for young people” (29%), and “greater access to health and nutrition for citizens” (24%). 11 World Bank Group Country Opinion Survey 2017: Togo IV. General Issues Facing Togo (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2017: Togo IV. General Issues Facing Togo (continued) Early Childhood Development 13 World Bank Group Country Opinion Survey 2017: Togo V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’14 Country Survey most often attributed failed or slow World Bank Group assisted reform efforts to “inadequate level of citizen/civil society participation” (51%), “WBG does not do adequate follow through/ follow-up” (33%), and “WBG is not sensitive enough to political/social realities on the ground” (33%). 14 World Bank Group Country Opinion Survey 2017: Togo V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) Building/Strengthening Existing Country Systems (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2017: Togo V. Overall Attitudes toward the World Bank Group (continued) WBG Staffing in Togo4 The World Bank Group Staff’s Skills Mix to Tackle Fragility 4 Means presented in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2017: Togo V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group Partnering with the Right People on the Ground The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 17 World Bank Group Country Opinion Survey 2017: Togo V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from the Office of the President/Prime Minister/Minister had the highest mean ratings for the aggregated responses to the twenty-eight COS indicator questions, whereas respondents from the media and academia had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 66). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-eight COS indicator questions (mean rating = 7.5) compared to respondents who do not collaborate with the WBG (mean rating = 6.4). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 104). 18 World Bank Group Country Opinion Survey 2017: Togo V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group’s greatest value to Togo was its “providing financial resources” (56%) and “strategy formulation” (47%). 19 World Bank Group Country Opinion Survey 2017: Togo V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group’s greatest weaknesses in its work in Togo were being “its process being too complex” (25%), “too influenced by developed countries” (20%), and “not adequately sensitive to political/social realities in Togo” (20%). 20 World Bank Group Country Opinion Survey 2017: Togo VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. Only those sectors comparable across both FY’14 and FY’17 are presented in this chart. See Appendix E for details. 21 World Bank Group Country Opinion Survey 2017: Togo VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 48) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2017: Togo VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Togo, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-four specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Togo. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at poverty reduction and ➢ The WBG’s effectiveness at education. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Togo, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was: ➢ The WBG’s effectiveness at poverty reduction; ➢ The WBG’s effectiveness at education; ➢ The WBG’s effectiveness at agriculture and rural development; and ➢ The WBG’s effectiveness at economic growth. 23 World Bank Group Country Opinion Survey 2017: Togo VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 24 World Bank Group Country Opinion Survey 2017: Togo VII. How the World Bank Group Operates The World Bank Group’s Work in Togo: Year Comparison7 The World Bank Group’s Work in Togo: Collaboration 7 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2017: Togo VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2017: Togo VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 27 World Bank Group Country Opinion Survey 2017: Togo VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2017: Togo VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 29 World Bank Group Country Opinion Survey 2017: Togo VII. How the World Bank Group Operates (continued) Partnering with UN Organizations 30 World Bank Group Country Opinion Survey 2017: Togo VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring 31 World Bank Group Country Opinion Survey 2017: Togo VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10 10 Means in the chart on this page were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2017: Togo VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Togo’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2017: Togo VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2017: Togo VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Togo’s Needs for Financial Instruments13 (Indicator Question) Effectiveness of WBG’s Instruments 13 Means in the chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2017: Togo IX. The Future Role of the World Bank Group in Togo Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank should “reach out more to groups outside of Government” (50%), “reduce the complexity of obtaining Bank financing” (28%), “collaborate more effectively with Government clients” (27%), and “increase the level of capacity development in the country (25%) to make itself of greater value in Togo. 36 World Bank Group Country Opinion Survey 2017: Togo IX. The Future Role of the World Bank Group in Togo (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group should work more with “CBOs” (33%), “local government” (30%), and “private sector” (28%) to ensure better development results in Togo. 37 World Bank Group Country Opinion Survey 2017: Togo IX. The Future Role of the World Bank Group in Togo (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group should focus its resources on “agriculture” (71%) and “education” (39%). 38 World Bank Group Country Opinion Survey 2017: Togo IX. The Future Role of the World Bank Group in Togo (continued) Future Combination of the WBG Services14 ▪ Year comparison: This year’s respondents were significantly less likely to indicate that the WBG should offer more of the current combination of services compared to respondents in the FY’14 Country Survey. This year’s respondents were also significantly more likely to indicate that the WBG should offer more financial services than respondents in FY’14. 14 Percentages in the chart were calculated based on weighted data. 39 World Bank Group Country Opinion Survey 2017: Togo IX. The Future Role of the World Bank Group in Togo (continued) The WBG Playing a Leading Role vs. Other Donors 40 World Bank Group Country Opinion Survey 2017: Togo IX. The Future Role of the World Bank Group in Togo (continued) World Bank Group Support 41 World Bank Group Country Opinion Survey 2017: Togo X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 66) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Togo from “the Internet” (46%), “local newspapers” (37%), and “local television” (36%). 42 World Bank Group Country Opinion Survey 2017: Togo X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the World Bank Group through its “seminars/workshops/conferences” (47%), “publications and other written materials” (31%), “emails” (31%), and “e-Newsletters” (30%). 43 World Bank Group Country Opinion Survey 2017: Togo X. Communication and Outreach (continued) Frequency of Interacting with the WBG Face to Face Interaction with the WBG 44 World Bank Group Country Opinion Survey 2017: Togo X. Communication and Outreach (continued) Access to Information15 Access to the Internet ▪ Year comparison: This year’s respondents were significantly less likely to have internet access than the respondents in the FY’14 Country Survey. 15 Percentages presented in the first two charts were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2017: Togo X. Communication and Outreach (continued) The WBG Website Usage16 Use of the WBG’s Social Media Channels 16 Percentages presented in the chart were calculated based on weighted data. 46 World Bank Group Country Opinion Survey 2017: Togo XI. Appendices A. Responses to All Questions across All Respondents...................... 48 B. Responses to All Questions by Stakeholder Groups ...................... 66 C. Responses to Indicator Questions by Geographic Location........... 91 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 93 E. Responses to Selected Questions by Year..................................... 99 F. Indicator Questions as a Function of Exposure to the WBG ........ 104 G. WBG Country Opinion Survey FY17 – Togo Questionnaire ........ 105 Togo 47 World Bank Group Country Opinion Survey 2017: Togo Appendix A: Responses to All Questions across All Respondents (N=548) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Togo Percentage of Respondents 1. In general would you say that Togo is headed in ... ? (N=496) The right direction 64.5% The wrong direction 14.3% Not sure 21.2% 48 World Bank Group Country Opinion Survey 2017: Togo A. General Issues Facing Togo (continued) 2. Listed below are a number of development priorities in Togo. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Togo? (Choose no more than THREE) (Responses Combined; N=526) Education 32.5% Agriculture and rural development 28.9% Job creation/employment 28.7% Public sector governance/reform (i.e., government effectiveness, public financial 25.5% management, public expenditure, fiscal system reform) Health 23.8% Decentralization 23.0% Poverty reduction 22.2% Private sector development 17.3% Food security 11.0% Anti corruption 10.8% Transport (e.g., roads, bridges, transportation) 10.6% Water and sanitation 9.3% Social protection (e.g., pensions, targeted social assistance) 8.7% Security/stabilization/reconstruction 6.7% Energy 4.9% Climate change (e.g., mitigation, adaptation) 4.6% Economic growth 3.8% Judiciary reform 3.4% Information and communications technology 3.4% Urban development 3.2% Social cohesion 2.1% Natural resource management 2.1% Equality of opportunity (i.e., social inclusion) 1.9% Global/regional integration 1.7% Disaster risk management 1.7% Gender equity 1.5% Disease 1.0% Gender based violence 0.8% Financial markets 0.8% Trade and exports 0.6% Regional conflict and tensions 0.4% Crime and violence 0.2% Pollution 0.2% 49 World Bank Group Country Opinion Survey 2017: Togo A. General Issues Facing Togo (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Togo? (Choose no more than THREE) (Responses Combined; N=531) Agriculture and rural development 55.2% Job creation/employment 46.1% Decentralization 26.0% Economic growth 20.9% Anti corruption 20.7% Public sector governance/reform (i.e., government effectiveness, public financial 20.3% management, public expenditure, fiscal system reform) Private sector development 16.9% Education 13.2% Health 10.7% Equality of opportunity (i.e., social inclusion) 10.4% Transport (e.g., roads, bridges, transportation) 8.1% Food security 7.9% Social protection (e.g., pensions, targeted social assistance) 6.6% Water and sanitation 5.5% Natural resource management 4.5% Climate change (e.g., mitigation, adaptation) 3.0% Energy 3.0% Disaster risk management 2.6% Information and communications technology 2.4% Disease 2.3% Judiciary reform 1.9% Trade and exports 1.9% Urban development 1.7% Social cohesion 1.5% Financial markets 1.3% Global/regional integration 0.8% Crime and violence 0.8% Regional conflict and tensions 0.6% Security/stabilization/reconstruction 0.6% Gender equity 0.4% Gender based violence 0.4% Pollution 0.2% 50 World Bank Group Country Opinion Survey 2017: Togo A. General Issues Facing Togo (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Togo? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=529) Greater access to health and nutrition for citizens 37.1% Education and training that better ensure job opportunity 31.6% Better entrepreneurial opportunities (i.e., to start small and medium sized 26.5% businesses) Better opportunity for the poor who live in rural areas 23.3% Better employment opportunities for young people 20.8% Consistent economic growth 14.2% Greater access to micro-finance for the poor 13.8% More reliable social safety net 9.6% Greater voice and participation for citizens to help ensure greater accountability 6.4% A growing middle class 5.5% Better quality public services 4.2% Other 2.6% Better opportunity for the poor who live in urban areas 2.3% Better employment opportunities for women 1.9% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Togo? Percentage of Respondents (Select only ONE response) (N=541) A very big problem 71.7% A moderately big problem 19.2% A small problem 4.4% Not a problem at all 2.4% Don’t know 2.2% 6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE Percentage of Respondents response) (N=542) A very serious problem 83.8% A somewhat serious problem 12.7% Not too serious problem 3.0% Not a problem 0.0% Don’t know 0.6% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or Percentage of Respondents not an important development priority in Togo? (Select only ONE response) (N=542) A very important development priority 80.4% A moderately important development priority 14.8% A slightly important development priority 3.1% Not an important development priority 0.9% Don’t know 0.7% 51 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Togo? 497 0 6.15 2.63 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 453 66 6.87 2.45 in Togo. (1-Not effective at all, 10-Very effective) 3. When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Togo? (Choose no more than THREE) (Responses Combined; N=539) Agriculture and rural development 39.0% Job creation/employment 34.1% Education 31.2% Health 26.0% Poverty reduction 19.9% Decentralization 19.1% Public sector governance/reform (i.e., government effectiveness, public financial 18.9% management, public expenditure, fiscal system reform) Private sector development 16.7% Water and sanitation 13.9% Energy 12.2% Transport (e.g., roads, bridges, transportation) 9.1% Economic growth 8.3% Anti corruption 8.0% Climate change (e.g., mitigation, adaptation) 6.9% Food security 5.0% Equality of opportunity (i.e., social inclusion) 4.3% Judiciary reform 3.7% Disaster risk management 3.5% Information and communications technology 3.3% Social protection (e.g., pensions, targeted social assistance) 3.3% Natural resource management 3.2% Urban development 2.6% Financial markets 2.2% Social cohesion 0.9% Disease 0.7% Global/regional integration 0.6% Gender equity 0.6% Trade and exports 0.6% Gender based violence 0.4% Security/stabilization/reconstruction 0.4% Regional conflict and tensions 0.4% Pollution 0.2% Crime and violence 0.2% 52 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=482) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Togo? Value Value Combined Capacity development related to World Bank Group supported 29.5% 18.6% 48.1% projects Financial resources 21.2% 16.9% 38.0% Strategy formulation (e.g., PRSP assistance) 13.9% 13.9% 27.8% Mobilizing third party financial resources 7.5% 11.8% 19.2% Implementation support 7.1% 11.3% 18.4% Policy advice, studies, analyses 6.8% 6.0% 12.8% Bringing together different groups of stakeholders 3.9% 5.6% 9.5% Stand-alone technical assistance (system oriented) 3.5% 5.3% 8.9% Donor coordination 2.9% 4.3% 7.2% Promoting knowledge sharing 2.7% 3.4% 6.1% Data and statistics 1.0% 2.4% 3.4% Other 0.0% 0.4% 0.4% 5. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Togo? (Choose no more than TWO) (Responses Combined; N=524) World Bank Group’s processes too complex 30.3% Not willing to honestly criticize policies and reform efforts in the country 26.9% Not collaborating enough with stakeholders outside the Government 19.8% Not adequately sensitive to political/social realities in Togo 15.1% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 14.3% policies and procedures) Not enough public disclosure of its work 13.0% Too influenced by developed countries 12.4% Don’t know 10.9% Inadequate number of World Bank Group staff members located in the country 8.6% Staff too inaccessible 8.0% Not aligned with country priorities 6.3% Its advice and strategies do not lend themselves to practical problem solving 4.2% Other 3.6% Not aligned with other donors’ work 2.3% Not exploring alternative policy options 2.1% Arrogant in its approach 1.7% Not client focused 1.5% The credibility of its knowledge/data 0.4% 6. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Togo? (Select only ONE response) (N=534) To a fully sufficient degree 12.7% To a somewhat sufficient degree 39.3% To a somewhat insufficient degree 23.2% To a very insufficient degree 15.7% Don’t know 9.0% 53 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) 7. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Togo Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 271 216 6.67 2.17 2. Development Policy Financing (DPF) 245 204 6.41 2.28 3. Trust funds and grants 210 222 6.68 2.27 4. Guarantees 104 309 5.04 2.43 5. IFC Investment Services 101 317 6.02 2.29 6. IFC Advisory Services 102 321 5.60 2.34 8. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=536) Beneficiaries 50.2% NGOs/Community Based Organizations 39.6% Local government 31.2% Private sector 25.4% Academia/think tanks/research institutes 12.7% Youth/university groups 10.3% Regional organizations 6.2% Media 4.9% UN agencies 4.7% Donor community 3.2% Foundations 1.5% Don’t know 1.5% Other 1.3% Parliament 0.9% Emerging donors 0.7% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Togo? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. Overall the World Bank Group currently plays a relevant role in 472 43 7.66 2.35 development in Togo* 10. The World Bank Group’s work is aligned with what I consider the 435 67 6.97 2.51 development priorities for Togo* 54 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Togo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 11. Responsiveness to needs* 315 144 5.83 2.51 12. Flexibility (in terms of the institution’s products and services)* 286 164 5.48 2.29 13. Flexibility (in terms of changing country circumstances)* 290 151 5.99 2.23 14. Being inclusive* 258 181 6.57 2.57 15. Openness (sharing data and other information)* 311 124 6.94 2.25 16. Collaboration with the Government* 399 76 7.73 2.11 17. The speed in which it gets things accomplished on the ground* 356 103 6.75 2.26 18. Helping to bring discipline/effective supervision to implementation of 374 79 7.17 2.25 investment projects* 19. Collaboration with civil society* 329 113 5.85 2.57 20. Staff accessibility* 319 125 5.45 2.50 21. Collaboration with other donors and development partners* 294 155 7.03 2.13 22. Collaboration with the private sector* 278 170 5.83 2.44 23. Collaboration with the UN* 208 234 7.90 2.05 24. Straightforwardness and honesty* 292 163 7.41 2.27 25. Treating clients and stakeholders in Togo with respect* 341 120 7.57 2.17 26. Being a long-term partner* 371 95 8.33 1.79 27. To what extent does the World Bank Group partner with the right people to Percentage of Respondents support work on the ground in Togo? (Select only ONE response) (N=507) Nearly never 2.2% Rarely 5.1% Sometimes 25.6% Nearly always 32.0% Don’t know 24.5% Prefer not to answer 10.7% 28. Which TWO UN organizations do you think it is most important for the World Bank Group to partner with, to tackle the challenges of fragility in Percentage of Respondents Togo? (Select no more than TWO) (Responses Combined; N=535) United Nations Development Program (UNDP) 61.1% World Health Organization (WHO) 47.9% The United Nations International Children's Emergency Fund (UNICEF) 28.0% World Food Program (WFP) 19.6% International Monetary Fund (IMF) 14.0% None. I don’t believe the World Bank Group needs to partner with the UN 6.0% organizations. Don’t know 5.8% Prefer not to answer 3.7% 55 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) 29. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=523) Political pressures and obstacles 50.7% Reforms are not well thought out in light of country challenges 40.0% There is not an adequate level of citizen/civil society participation 37.3% Poor coordination within the Government 27.2% The World Bank Group does not do adequate follow through/follow-up 25.6% The World Bank Group is not sensitive enough to political/social realities on the 22.2% ground The Government works inefficiently 22.2% Inadequate funding 16.1% Poor donor coordination 13.0% Lack of/inadequate levels of capacity in Government 7.5% The World Bank Group works too slowly 5.9% Poor coordination within the World Bank Group 3.3% Other 2.9% 56 World Bank Group Country Opinion Survey 2017: Togo C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 228 227 5.22 2.56 2. Gender equity 218 225 5.55 2.48 3. Private sector development 273 171 5.37 2.28 4. Education 371 91 6.98 2.28 5. Public sector governance/reform (i.e., government effectiveness, public 311 140 5.67 2.46 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 210 223 6.10 2.33 7. Urban development 259 181 5.81 2.21 8. Energy 256 186 5.71 2.21 9. Water and sanitation 303 139 6.39 2.20 10. Job creation/employment 288 157 5.36 2.43 11. Health 321 115 6.47 2.23 12. Agriculture and rural development 359 98 6.78 2.22 13. Trade and exports 191 244 4.98 2.13 14. Gender based violence 195 245 5.54 2.44 15. Natural resource management 246 194 5.97 2.41 16. Climate change (e.g., mitigation, adaptation) 290 146 6.51 2.37 17. Poverty reduction 362 98 6.47 2.45 18. Anti corruption 260 191 4.72 2.59 19. Economic growth 295 149 6.27 2.18 20. Disaster risk management 312 139 6.58 2.32 21. Equality of opportunity (i.e., social inclusion) 229 213 5.40 2.37 22. Information and communications technology 219 225 5.30 2.33 23. Decentralization 251 198 4.60 2.35 24. Social cohesion 220 225 5.00 2.47 Achieving Development Results* N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Togo? (1-To no degree at all, 10-To a very significant 445 82 7.01 2.11 degree) Building and Strengthening Country Systems* N DK Mean SD 3. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Togo? 398 127 7.10 2.25 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Togo? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, 413 102 6.54 2.40 Development Policy Loan, Trust Funds, etc.) meet the needs of Togo* 5. The World Bank Group meets Togo’s needs for knowledge services (e.g., 367 139 6.04 2.34 research, analysis, data, technical assistance)* 57 World Bank Group Country Opinion Survey 2017: Togo D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=507) Weekly 9.7% Monthly 17.4% A few times a year 31.0% Rarely 27.4% Never 14.6% In Togo, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 341 126 7.12 2.07 3. Include appropriate level of stakeholder involvement during preparation 306 144 6.46 2.24 4. Lead to practical solutions 306 134 6.41 2.02 5. Are accessible (well written and easy to understand) 311 124 6.42 2.17 6. Are source of relevant information on global good practices 332 125 7.42 1.82 7. Are relevant to country challenges 146 37 7.04 2.20 8. Are adequately disseminated 338 116 5.99 2.35 9. Are translated enough into local language 304 150 3.66 2.45 10. Are adaptable to Togo’s specific development challenges and country 339 125 6.65 2.14 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 412 96 7.57 2.10 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 401 108 7.39 1.98 technical quality) E. Working with the World Bank Group 1. When working with the World Bank Group on programs, projects and other Percentage of Respondents activities, do you believe that the team …? (Select only ONE response) (N=504) Almost never has the right skills mix to tackle the challenges of fragility 1.6% Rarely has the right skills mix to tackle the challenges of fragility 4.6% Sometimes has the right skills mix to tackle the challenges of fragility 21.0% Almost always has the right skills mix to tackle the challenges of fragility 40.5% Don’t know 22.8% Prefer not to answer 9.5% 58 World Bank Group Country Opinion Survey 2017: Togo E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. The World Bank Group disburses funds promptly 360 135 4.89 2.83 3. The World Bank Group effectively monitors and evaluates the projects and 434 61 7.66 2.24 programs it supports 4. The World Bank Group’s approvals and reviews are done in a timely fashion 364 119 5.96 2.39 5. The World Bank Group’s “Safeguard Policy” requirements are reasonable 268 212 7.02 2.16 6. The World Bank Group’s conditions on its lending are reasonable 262 216 6.29 2.55 7. The World Bank Group takes decisions quickly in Togo* 295 193 5.42 2.58 8. Working with the World Bank Group increases Togo's institutional capacity 400 91 6.97 2.38 9. Where country systems (e.g., procurement, financial management, etc.) are 346 141 7.68 2.21 adequate, the World Bank Group makes appropriate use of them* 10. The World Bank Group provides effective implementation support (i.e., 405 83 7.47 2.14 supervision of projects) WBG Promoting PPP in Togo N DK Mean SD 11. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Togo? (1-To no 359 157 6.58 2.31 degree at all, 10-To a very significant degree) WBG Staffing in Togo N DK Mean SD 12. To what extent do you believe the World Bank Group is adequately staffed in 256 262 5.03 2.36 Togo? (1-To no degree at all, 10-To a very significant degree) Measuring and Correcting the World Bank Group’s Work N DK Mean SD 13. To what extent do you believe the World Bank Group measures and corrects its work in real time in Togo? (1-To no degree at all, 10-To a very significant 289 230 6.58 2.34 degree) F. The Future Role of the World Bank Group in Togo 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Togo? (Choose no more than TWO) (Responses Combined; N=508) Reach out more to groups outside of Government 43.7% Reduce the complexity of obtaining World Bank Group financing 21.5% Collaborate more effectively with Government clients (e.g., national, state, local) 21.3% Help to bring discipline/effective supervision to implementation of investment 19.5% projects Increase the level of capacity development in the country 18.7% Offer more innovative financial products 15.9% Offer more innovative knowledge services 15.9% Improve the quality of its experts as related to Togo’s specific challenges 7.9% Work faster 6.9% Improve the competitiveness of its financing compared to markets (e.g., cost, 6.3% timeliness, other terms) Increase the level of World Bank Group staffing in Togo’s office 6.1% Ensure greater selectivity in its work 5.9% Provide more adequate data/knowledge/statistics/figures on Togo’s economy 3.9% Other 1.2% Increase availability of Reimbursable Advisory Services (RAS) 0.6% 59 World Bank Group Country Opinion Survey 2017: Togo F. The Future Role of the World Bank Group in Togo (continued) 2. When considering the combination of services that the World Bank Group offers in Togo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Togo? (Select only ONE response) (N=500) The combination is appropriate for Togo 36.0% Financial services 32.4% Knowledge products 14.4% Convening services 8.2% Don’t know 8.2% None of the above 0.8% 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Togo? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=513) Jobs 54.0% Access to basic services 51.7% Public financial management 45.6% Food security 28.7% Social safety nets 24.8% Improving livelihoods 19.9% Capacity of state institutions 16.8% Social cohesion 16.6% Stimulating dialogue to promote peace and stability 14.4% Access to justice systems 8.8% Reducing gender based violence 4.1% Conflict resolution mechanisms 3.1% Security mechanisms 2.3% 3B. Which THREE areas below would benefit most from other donors in Togo? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=474) Food security 35.0% Access to justice systems 27.8% Social cohesion 27.8% Jobs 27.6% Public financial management 27.2% Access to basic services 27.0% Stimulating dialogue to promote peace and stability 26.2% Social safety nets 21.7% Capacity of state institutions 18.4% Improving livelihoods 18.1% Security mechanisms 12.0% Reducing gender based violence 11.2% Conflict resolution mechanisms 8.9% 60 World Bank Group Country Opinion Survey 2017: Togo F. The Future Role of the World Bank Group in Togo (continued) 4. To what degree does the World Bank Group support with its resources Degree (financial, technical, knowledge and convening power)? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Social cohesion 189 193 5.01 2.38 2. Public financial management 249 139 6.77 2.16 3. Reducing gender based violence 186 185 5.61 2.53 4. Access to justice systems 194 180 5.28 2.39 5. Security mechanisms 174 201 5.22 2.32 6. Conflict resolution mechanisms 182 192 5.25 2.43 7. Access to basic services 312 105 7.00 2.20 8. Capacity of state institutions 252 135 6.38 2.02 9. Jobs 283 117 5.93 2.35 10. Improving livelihoods 265 132 6.29 2.25 11. Food security 309 99 6.87 2.16 12. Social safety nets 260 138 6.81 2.31 13. Stimulating dialogue to promote peace and stability 198 184 5.80 2.45 G. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in Togo? (N=500) Never 27.8% Less than once a year 14.2% Once a year to a few times a year 34.6% Less than once a month 6.0% At least once a month 13.8% At least once a week 3.6% 2. How much face to face access would you like to have with the World Bank Group in Togo (i.e., discussions, meetings, conferences, workshops, training, Percentage of Respondents etc.)? (Select only ONE response) (N=506) I prefer more frequent interactions with the World Bank Group 67.2% I prefer the frequency of my interactions with the World Bank Group to be just 14.6% about the same as they are currently I prefer less frequent interactions with the World Bank Group 1.4% I prefer to have no face to face interactions with the World Bank Group 0.6% Prefer not to answer 16.2% 3. How do you get most of your information about economic and social Percentage of Respondents development issues in Togo? (Choose no more than TWO) (Responses Combined; N=507) Internet 49.3% Local television 41.8% Local radio 22.5% Local newspapers 19.9% International television 18.3% International radio 17.4% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 9.7% International newspapers 5.1% Other 4.1% Periodicals 3.0% 61 World Bank Group Country Opinion Survey 2017: Togo G. Communication and Information Sharing (continued) 4. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=503) World Bank Group’s publications and other written materials 39.2% World Bank Group’s seminars/workshops/conferences 34.6% Emails 34.4% e-Newsletters 32.4% World Bank Group’s website 21.5% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 16.3% Mobile phones 10.1% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 5.2% Other 1.4% 5. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=480) Yes 18.1% No 81.9% Percentage of Respondents 6. Do you have reliable access to the Internet? (N=487) Yes 64.9% No 35.1% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=481) Yes 39.7% No 60.3% 8. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents blogs, Facebook, Twitter, YouTube, and Flickr)? (N=484) Yes 18.8% No 81.2% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=431) High speed/WiFi 73.8% Dial-up 26.2% 10. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=514) Weekly 16.5% Monthly 14.4% A few times a year 19.6% Rarely 27.2% Never 22.2% 62 World Bank Group Country Opinion Survey 2017: Togo G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate 140 23 7.34 2.10 12. I find the information on the World Bank Group’s websites useful 159 20 7.77 1.71 13. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 222 244 7.42 2.42 institution 14. When I need information from the World Bank Group I know how to find it 272 188 5.47 3.09 (e.g., whom to call, where to reach them, etc.) 15. The World Bank Group is responsive to my information requests and 168 290 6.04 2.90 inquiries H. Background Information 1. Which of the following best describes your current position? (Select only Percentage of Respondents ONE response) (N=503) Employee of a Ministry, Ministerial Department or Implementation Agency 38.6% NGO/Community Based Organization 19.5% Project Management Unit (PMU) overseeing implementation of project/ Consultant/Contractor working on World Bank Group supported project/ 11.3% program Other 5.6% Academia/Research Institute/Think Tank 4.4% Private Sector Organization 4.0% Local Government Office or Staff 3.8% Media (press, radio, TV, web, etc.) 2.2% Faith-Based Group 2.2% Office of Minister 1.4% Private Foundation 1.4% Office of the President, Prime Minister 1.0% Office of Parliamentarian 1.0% Judiciary Branch 1.0% Independent Government Institution (i.e., Regulatory Agency, Central 0.8% Bank/oversight institution) Trade Union 0.6% Youth Group 0.6% Bilateral/Multilateral Agency 0.4% Financial Sector/Private Bank 0.4% 63 World Bank Group Country Opinion Survey 2017: Togo H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=498) Agriculture 14.3% Other 13.1% Urban, rural, and social development 12.4% Education 11.0% Environment and natural resources 6.8% Transport and ICT 5.6% Health, nutrition, and population 4.8% Macroeconomics and fiscal management 4.4% Generalist (specialized in multiple sectors) 3.8% Social protection and labor 3.2% Poverty 3.2% Finance and markets 2.4% Governance 2.4% Jobs 2.4% Public-private partnerships 2.2% Energy and extractives 2.2% Climate Change 1.8% Trade and competitiveness 1.6% Water 1.2% Fragility, conflict and violence 0.6% Gender 0.4% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IDA, IFC, or MIGA) in your country? (N=496) Yes 45.6% No 54.4% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Togo? (Select only ONE response) (N=414) The World Bank (IDA) 73.4% The International Finance Corporation (IFC) 4.6% The Multilateral Investment Guarantee Agency (MIGA) 1.0% Other 21.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=417) Yes 21.6% No 78.4% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Togo? (Select only ONE response) (N=88) The two institutions work well together 27.3% The way the two institutions work together needs improvement 42.0% The two institutions do not work well together 1.1% Don't know 29.5% 64 World Bank Group Country Opinion Survey 2017: Togo H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Togo? (Choose no more than TWO) (Responses Combined; N=446) Collaborate as part of my professional duties 41.7% Engage in World Bank Group related/sponsored events/activities 37.2% Observer (i.e., follow in media, discuss in informal conversations, etc.) 30.9% Use World Bank Group reports/data 28.5% Use World Bank Group website for information, data, research, etc. 19.1% Percentage of Respondents 8. What’s your gender? (N=518) Female 9.5% Male 90.5% Percentage of Respondents 9. Which best represents your geographic location? (N=510) Lomé 44.5% Région des Savanes 17.6% Région de la Kara 14.5% Région Centrale 10.4% Région des Plateaux 12.2% Région Maritime 0.8% 65 World Bank Group Country Opinion Survey 2017: Togo Appendix B: Responses to All Questions by Stakeholder Groups17  Office of President/Prime Minister/Minister N=12  Employee of a Ministry N=194  PMU/Consultant on a WBG-supported Project N=57  Local Government N=19  Private Sector/Financial Sector/Private Bank N=22  CSO N=122  Media N=11  Academia/Research Institute/Think Tank N=22  Other N=44 A. General Issues facing Togo In general, would you say that Togo is headed in ... ?* Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other The right direction 90.9% 76.3% 60.4% 66.7% 60.0% 56.0% 54.5% 57.1% 59.0% The wrong direction 9.1% 6.4% 13.2% 16.7% 15.0% 22.0% 36.4% 19.0% 17.9% Not sure 0.0% 17.3% 26.4% 16.7% 25.0% 22.0% 9.1% 23.8% 23.1% *Significantly different between stakeholder groups 17 Only 503 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 66 World Bank Group Country Opinion Survey 2017: Togo A. General Issues facing Togo (continued) Listed below are a number of development priorities in Togo. Please identify which of the following you consider the most important development priorities in Togo? (Choose no more than THREE) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Social protection 8.3% 9.1% 11.3% 10.5% 4.5% 9.9% 0.0% 0.0% 4.8% Gender equity 0.0% 1.1% 1.9% 5.3% 0.0% 1.7% 0.0% 0.0% 2.4% Private sector development* 8.3% 13.4% 26.4% 21.1% 45.5% 10.7% 18.2% 20.0% 23.8% Education 16.7% 36.4% 34.0% 26.3% 22.7% 27.3% 36.4% 50.0% 28.6% Security/stabilization/reconstruction 8.3% 7.5% 5.7% 5.3% 0.0% 7.4% 9.1% 15.0% 7.1% Public sector governance/reform 25.0% 32.1% 20.8% 5.3% 13.6% 24.0% 45.5% 35.0% 21.4% Global/regional integration 0.0% 1.1% 1.9% 0.0% 9.1% 1.7% 9.1% 0.0% 2.4% Food security 8.3% 13.4% 7.5% 5.3% 0.0% 13.2% 18.2% 0.0% 9.5% Urban development 8.3% 1.6% 3.8% 5.3% 0.0% 1.7% 0.0% 10.0% 9.5% Energy 8.3% 4.3% 3.8% 5.3% 9.1% 0.8% 9.1% 15.0% 9.5% Water and sanitation 0.0% 7.0% 13.2% 15.8% 0.0% 10.7% 18.2% 10.0% 11.9% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.8% 0.0% 0.0% 0.0% Pollution 0.0% 0.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 50.0% 24.1% 41.5% 31.6% 31.8% 33.1% 18.2% 15.0% 19.0% Health 16.7% 26.7% 17.0% 36.8% 22.7% 24.8% 0.0% 30.0% 14.3% Financial markets 0.0% 0.0% 0.0% 0.0% 4.5% 0.8% 0.0% 0.0% 0.0% Gender based violence 0.0% 1.1% 0.0% 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% Transport 25.0% 11.2% 1.9% 5.3% 18.2% 9.1% 9.1% 15.0% 14.3% Agriculture and rural development 8.3% 35.3% 30.2% 31.6% 18.2% 28.1% 9.1% 25.0% 26.2% Trade and exports 0.0% 0.5% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.8% 0.0% 0.0% 0.0% Social cohesion* 8.3% 0.5% 1.9% 0.0% 9.1% 0.0% 0.0% 15.0% 7.1% Natural resource management 0.0% 3.2% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 2.4% Climate change 0.0% 5.3% 5.7% 0.0% 0.0% 5.0% 9.1% 0.0% 9.5% Poverty reduction 41.7% 19.3% 18.9% 21.1% 27.3% 27.3% 9.1% 15.0% 21.4% Anti corruption 25.0% 8.0% 18.9% 5.3% 18.2% 10.7% 18.2% 10.0% 9.5% Judiciary reform 0.0% 2.1% 3.8% 5.3% 9.1% 2.5% 0.0% 10.0% 4.8% Economic growth 8.3% 5.9% 1.9% 5.3% 0.0% 3.3% 9.1% 0.0% 2.4% Decentralization 25.0% 19.8% 28.3% 15.8% 22.7% 33.1% 27.3% 5.0% 19.0% Disaster risk management 0.0% 1.6% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 4.8% Equality of opportunity 0.0% 1.6% 0.0% 5.3% 0.0% 4.1% 0.0% 0.0% 2.4% Disease* 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 9.1% 0.0% 0.0% Information and communications technology 0.0% 4.3% 0.0% 10.5% 4.5% 0.8% 0.0% 5.0% 7.1% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2017: Togo A. General Issues facing Togo (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Togo? (Choose no more than THREE) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Economic growth 33.3% 19.0% 27.3% 21.1% 14.3% 17.2% 18.2% 18.2% 25.6% Disaster risk management 0.0% 1.6% 1.8% 5.3% 0.0% 3.3% 0.0% 0.0% 7.0% Equality of opportunity 16.7% 6.9% 5.5% 15.8% 14.3% 12.3% 9.1% 18.2% 20.9% Disease 8.3% 1.1% 3.6% 5.3% 0.0% 1.6% 0.0% 0.0% 2.3% Decentralization 25.0% 27.0% 27.3% 31.6% 23.8% 29.5% 27.3% 13.6% 14.0% Information and communications technology 0.0% 5.3% 1.8% 0.0% 0.0% 0.8% 0.0% 0.0% 0.0% Social protection 8.3% 6.9% 12.7% 5.3% 4.8% 4.9% 0.0% 4.5% 9.3% Agriculture and rural development 33.3% 59.8% 41.8% 52.6% 52.4% 58.2% 54.5% 72.7% 48.8% Trade and exports 0.0% 1.6% 0.0% 5.3% 9.5% 1.6% 0.0% 4.5% 0.0% Crime and violence* 0.0% 0.0% 1.8% 0.0% 4.8% 0.0% 9.1% 0.0% 2.3% Climate change 0.0% 1.6% 7.3% 0.0% 0.0% 6.6% 0.0% 0.0% 2.3% Transport* 33.3% 8.5% 3.6% 10.5% 4.8% 8.2% 0.0% 9.1% 2.3% Social cohesion 8.3% 1.1% 0.0% 0.0% 0.0% 1.6% 9.1% 0.0% 4.7% Energy* 0.0% 3.2% 0.0% 5.3% 0.0% 1.6% 0.0% 9.1% 11.6% Anti corruption 8.3% 16.9% 27.3% 26.3% 23.8% 21.3% 27.3% 27.3% 11.6% Judiciary reform 0.0% 2.6% 1.8% 0.0% 0.0% 0.8% 0.0% 0.0% 2.3% Water and sanitation* 16.7% 6.3% 7.3% 21.1% 4.8% 2.5% 0.0% 0.0% 2.3% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% Job creation/employment 50.0% 49.2% 47.3% 52.6% 47.6% 44.3% 36.4% 31.8% 51.2% Health 8.3% 9.5% 9.1% 5.3% 19.0% 13.9% 9.1% 13.6% 4.7% Security/stabilization/reconstruction* 0.0% 0.0% 0.0% 0.0% 9.5% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 1.6% 1.8% 0.0% 4.8% 0.8% 0.0% 0.0% 2.3% Public sector governance/reform 8.3% 24.9% 16.4% 10.5% 9.5% 19.7% 27.3% 27.3% 23.3% Gender equity 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development 16.7% 14.3% 23.6% 10.5% 23.8% 14.8% 27.3% 13.6% 18.6% Education 8.3% 16.9% 14.5% 5.3% 0.0% 14.8% 27.3% 18.2% 4.7% Global/regional integration 0.0% 0.5% 0.0% 0.0% 0.0% 0.8% 0.0% 4.5% 0.0% Food security 8.3% 5.8% 3.6% 5.3% 9.5% 10.7% 0.0% 9.1% 14.0% Regional conflict and tensions 0.0% 0.5% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% Urban development 0.0% 1.6% 1.8% 0.0% 9.5% 1.6% 0.0% 0.0% 2.3% Natural resource management 8.3% 3.2% 5.5% 0.0% 4.8% 4.1% 18.2% 4.5% 7.0% Gender based violence 0.0% 0.0% 0.0% 0.0% 4.8% 0.8% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2017: Togo A. General Issues facing Togo (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Togo? (Choose no more than TWO) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Greater access to health and nutrition for citizens 41.7% 45.8% 28.3% 31.6% 31.8% 31.0% 30.0% 45.5% 25.6% Better entrepreneurial opportunities 41.7% 22.6% 24.5% 26.3% 18.2% 33.6% 10.0% 22.7% 30.2% A growing middle class* 0.0% 4.2% 5.7% 10.5% 0.0% 1.7% 10.0% 18.2% 11.6% Better opportunity for the poor who live in rural 25.0% 22.6% 24.5% 21.1% 27.3% 24.1% 30.0% 13.6% 25.6% areas Better opportunity for the poor who live in urban 0.0% 1.1% 3.8% 0.0% 0.0% 1.7% 20.0% 4.5% 7.0% areas* Consistent economic growth 8.3% 15.3% 5.7% 26.3% 4.5% 16.4% 0.0% 18.2% 20.9% More reliable social safety net 16.7% 9.5% 17.0% 15.8% 4.5% 6.0% 0.0% 0.0% 11.6% Greater access to micro-finance for the poor* 33.3% 13.2% 7.5% 15.8% 45.5% 7.8% 30.0% 18.2% 7.0% Greater voice and participation for citizens to help 0.0% 6.8% 7.5% 0.0% 0.0% 11.2% 20.0% 4.5% 2.3% ensure greater accountability Education and training that better ensure job 25.0% 32.1% 35.8% 21.1% 31.8% 27.6% 50.0% 40.9% 39.5% opportunity Better quality public services 0.0% 2.6% 9.4% 5.3% 4.5% 5.2% 0.0% 0.0% 4.7% Better employment opportunities for young people 8.3% 21.1% 30.2% 5.3% 31.8% 24.1% 0.0% 18.2% 9.3% Better employment opportunities for women* 0.0% 0.0% 0.0% 10.5% 0.0% 4.3% 0.0% 0.0% 2.3% Other 0.0% 2.6% 1.9% 5.3% 0.0% 3.4% 0.0% 0.0% 2.3% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Togo? (Select only ONE response) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other A very big problem 75.0% 68.4% 70.2% 84.2% 68.2% 80.8% 90.9% 59.1% 61.4% A moderately big problem 16.7% 19.7% 21.1% 10.5% 18.2% 13.3% 9.1% 31.8% 31.8% A small problem 0.0% 6.7% 5.3% 0.0% 9.1% 1.7% 0.0% 0.0% 4.5% Not a problem at all 8.3% 3.1% 1.8% 5.3% 0.0% 1.7% 0.0% 4.5% 0.0% Don’t know 0.0% 2.1% 1.8% 0.0% 4.5% 2.5% 0.0% 4.5% 2.3% In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other A very serious problem 100.0% 80.3% 78.9% 89.5% 77.3% 86.0% 100.0% 77.3% 95.5% A somewhat serious problem 0.0% 17.1% 15.8% 5.3% 18.2% 9.9% 0.0% 22.7% 0.0% Not too serious problem 0.0% 2.1% 5.3% 5.3% 4.5% 3.3% 0.0% 0.0% 4.5% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.5% 0.0% 0.0% 0.0% 0.8% 0.0% 0.0% 0.0% 69 World Bank Group Country Opinion Survey 2017: Togo A. General Issues facing Togo (continued) In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Togo? (Select only ONE response) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other A very important development priority 83.3% 79.8% 77.2% 68.4% 90.9% 81.8% 100.0% 77.3% 81.8% A moderately important development priority 8.3% 15.0% 19.3% 26.3% 4.5% 14.9% 0.0% 18.2% 15.9% A slightly important development priority 0.0% 4.1% 3.5% 5.3% 4.5% 2.5% 0.0% 4.5% 0.0% Not an important development priority 8.3% 0.5% 0.0% 0.0% 0.0% 0.8% 0.0% 0.0% 2.3% Don’t know 0.0% 0.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank 11 7.09 3.51 183 6.08 2.31 53 7.09 2.57 18 5.28 2.40 16 5.56 3.16 107 6.50 2.60 11 6.73 3.41 20 4.90 2.57 40 5.85 2.84 Group in Togo?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 8 8.88 1.64 166 6.80 2.09 51 7.88 2.42 14 6.86 1.96 16 6.81 2.97 101 7.10 2.39 11 5.55 3.45 17 5.82 2.40 36 6.47 2.78 Group’s effectiveness in Togo.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectors do you believe the World Bank Group should focus most of its resources in Togo? (Choose no more than THREE) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Energy* 25.0% 15.7% 3.5% 15.8% 9.1% 5.0% 9.1% 23.8% 14.0% Water and sanitation 16.7% 11.5% 19.3% 26.3% 0.0% 11.6% 18.2% 14.3% 16.3% Pollution 0.0% 0.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 33.3% 30.9% 42.1% 31.6% 40.9% 34.7% 54.5% 23.8% 37.2% Health 16.7% 24.6% 26.3% 42.1% 13.6% 26.4% 9.1% 28.6% 20.9% Regional conflict and tensions 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 8.3% 1.0% 3.5% 0.0% 0.0% 1.7% 9.1% 4.8% 2.3% Social protection 0.0% 2.6% 7.0% 5.3% 0.0% 4.1% 0.0% 0.0% 4.7% Gender equity* 0.0% 0.0% 0.0% 0.0% 9.1% 0.8% 0.0% 0.0% 0.0% Private sector development 16.7% 16.2% 14.0% 10.5% 40.9% 13.2% 27.3% 28.6% 16.3% Education 25.0% 31.9% 42.1% 21.1% 13.6% 28.9% 27.3% 38.1% 25.6% Public sector governance/reform 8.3% 20.9% 14.0% 21.1% 13.6% 22.3% 27.3% 23.8% 14.0% Security/stabilization/reconstruction 0.0% 0.5% 0.0% 0.0% 0.0% 0.8% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.5% 0.0% 0.0% 4.5% 0.0% 0.0% 4.8% 0.0% Food security 8.3% 5.8% 8.8% 5.3% 9.1% 5.0% 0.0% 0.0% 2.3% Urban development 0.0% 2.1% 1.8% 0.0% 0.0% 3.3% 0.0% 4.8% 7.0% Gender based violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.8% 0.0% 0.0% 0.0% Judiciary reform 0.0% 2.6% 1.8% 0.0% 9.1% 4.1% 0.0% 0.0% 11.6% Economic growth 8.3% 9.9% 5.3% 10.5% 9.1% 6.6% 9.1% 4.8% 11.6% Disaster risk management 0.0% 2.1% 3.5% 5.3% 4.5% 4.1% 9.1% 0.0% 2.3% Equality of opportunity 8.3% 5.2% 7.0% 0.0% 0.0% 2.5% 0.0% 0.0% 7.0% Disease 0.0% 0.0% 1.8% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% Decentralization 25.0% 16.8% 21.1% 31.6% 13.6% 24.8% 27.3% 14.3% 16.3% Information and communications technology 0.0% 5.2% 0.0% 5.3% 0.0% 1.7% 0.0% 4.8% 4.7% Transport 16.7% 8.4% 1.8% 5.3% 27.3% 9.9% 9.1% 9.5% 11.6% Agriculture and rural development 41.7% 45.5% 26.3% 47.4% 27.3% 36.4% 36.4% 47.6% 34.9% Trade and exports 0.0% 1.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.8% 0.0% 0.0% 0.0% Natural resource management 8.3% 4.2% 3.5% 0.0% 4.5% 2.5% 0.0% 0.0% 4.7% Social cohesion 0.0% 0.5% 1.8% 0.0% 4.5% 0.0% 0.0% 0.0% 4.7% Climate change 0.0% 7.9% 7.0% 0.0% 4.5% 9.1% 0.0% 0.0% 9.3% Poverty reduction 33.3% 19.9% 22.8% 10.5% 27.3% 22.3% 9.1% 14.3% 11.6% Anti corruption 0.0% 5.2% 10.5% 5.3% 9.1% 13.2% 18.2% 4.8% 9.3% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Togo? Office of PMU/Consultant Private Sector/ Academia/ Greatest Value President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 9.1% 2.3% 0.0% 5.6% 5.6% 5.3% 10.0% 5.0% 9.1% Capacity development related to World Bank Group 36.4% 25.4% 51.9% 27.8% 27.8% 24.6% 20.0% 20.0% 39.4% supported projects* Stand-alone technical assistance 9.1% 2.3% 1.9% 11.1% 0.0% 4.4% 0.0% 5.0% 6.1% Policy advice, studies, analyses 0.0% 5.6% 3.8% 11.1% 5.6% 7.9% 0.0% 15.0% 9.1% Financial resources* 9.1% 24.3% 13.5% 11.1% 22.2% 29.8% 20.0% 20.0% 0.0% Data and statistics 0.0% 0.6% 0.0% 0.0% 5.6% 0.9% 0.0% 0.0% 0.0% Promoting knowledge sharing 0.0% 2.8% 0.0% 5.6% 5.6% 2.6% 10.0% 5.0% 3.0% Implementation support 9.1% 6.8% 7.7% 5.6% 11.1% 6.1% 10.0% 5.0% 6.1% Mobilizing third party financial resources 18.2% 8.5% 7.7% 5.6% 11.1% 5.3% 0.0% 0.0% 12.1% Donor coordination 0.0% 4.5% 3.8% 0.0% 0.0% 1.8% 0.0% 5.0% 3.0% Strategy formulation 9.1% 16.9% 9.6% 16.7% 5.6% 11.4% 30.0% 20.0% 12.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of PMU/Consultant Private Sector/ Academia/ 2nd Greatest Value President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 0.0% 0.6% 1.9% 0.0% 5.9% 5.4% 0.0% 0.0% 5.9% Capacity development related to World Bank Group 20.0% 15.2% 21.2% 5.6% 5.9% 24.1% 11.1% 15.0% 5.9% supported projects Stand-alone technical assistance 0.0% 5.8% 1.9% 0.0% 11.8% 4.5% 11.1% 5.0% 8.8% Policy advice, studies, analyses 0.0% 6.4% 5.8% 5.6% 5.9% 4.5% 0.0% 15.0% 0.0% Financial resources* 0.0% 11.1% 9.6% 33.3% 17.6% 8.0% 11.1% 5.0% 26.5% Data and statistics 0.0% 4.7% 1.9% 0.0% 11.8% 2.7% 11.1% 5.0% 0.0% Promoting knowledge sharing 0.0% 7.0% 5.8% 0.0% 5.9% 2.7% 11.1% 10.0% 5.9% Implementation support 20.0% 18.7% 25.0% 22.2% 17.6% 19.6% 22.2% 0.0% 14.7% Mobilizing third party financial resources 20.0% 10.5% 11.5% 16.7% 0.0% 9.8% 11.1% 20.0% 11.8% Donor coordination 0.0% 4.1% 1.9% 5.6% 0.0% 3.6% 0.0% 5.0% 11.8% Strategy formulation 40.0% 15.2% 11.5% 11.1% 17.6% 14.3% 11.1% 20.0% 8.8% Other 0.0% 0.0% 1.9% 0.0% 0.0% 0.9% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Togo? (Choose no more than TWO) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other World Bank Group’s processes too complex 41.7% 31.4% 32.7% 31.6% 22.7% 25.8% 9.1% 27.3% 36.6% Not willing to honestly criticize policies and reform 33.3% 22.2% 36.4% 5.3% 18.2% 35.0% 45.5% 18.2% 26.8% efforts in the country* Staff too inaccessible 8.3% 5.4% 3.6% 5.3% 13.6% 7.5% 9.1% 22.7% 7.3% World Bank Group’s processes too slow 8.3% 14.6% 10.9% 31.6% 0.0% 15.0% 0.0% 4.5% 22.0% Not aligned with other donors’ work* 0.0% 1.1% 9.1% 5.3% 0.0% 0.8% 0.0% 0.0% 7.3% Not aligned with country priorities 8.3% 7.6% 3.6% 0.0% 4.5% 4.2% 9.1% 13.6% 9.8% Not adequately sensitive to political/social realities 8.3% 14.1% 10.9% 15.8% 13.6% 20.8% 18.2% 13.6% 9.8% in Togo Too influenced by developed countries 16.7% 11.9% 5.5% 21.1% 22.7% 10.8% 27.3% 22.7% 9.8% Not exploring alternative policy options 0.0% 4.3% 1.8% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Not collaborating enough with stakeholders outside 16.7% 12.4% 16.4% 15.8% 31.8% 35.8% 36.4% 13.6% 14.6% the Government* Its advice and strategies do not lend themselves to 0.0% 7.0% 3.6% 0.0% 9.1% 1.7% 0.0% 4.5% 2.4% practical problem solving Not enough public disclosure of its work* 16.7% 11.4% 14.5% 36.8% 13.6% 8.3% 0.0% 22.7% 14.6% Arrogant in its approach 0.0% 2.2% 1.8% 0.0% 0.0% 2.5% 0.0% 0.0% 2.4% Not client focused* 0.0% 0.5% 1.8% 0.0% 0.0% 0.8% 9.1% 0.0% 9.8% The credibility of its knowledge/data 0.0% 0.5% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% Inadequate number of World Bank Group staff 8.3% 10.3% 12.7% 5.3% 13.6% 3.3% 9.1% 4.5% 9.8% members located in the country Other 0.0% 6.5% 1.8% 5.3% 0.0% 3.3% 0.0% 4.5% 0.0% Don’t know 16.7% 13.5% 14.5% 10.5% 13.6% 7.5% 0.0% 13.6% 7.3% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Togo?* (Select only ONE response) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other To a fully sufficient degree 16.7% 7.3% 22.8% 10.5% 10.0% 15.8% 0.0% 9.1% 18.6% To a somewhat sufficient degree 50.0% 45.3% 42.1% 36.8% 20.0% 35.8% 27.3% 36.4% 34.9% To a somewhat insufficient degree 8.3% 28.6% 17.5% 5.3% 25.0% 25.8% 0.0% 13.6% 20.9% To a very insufficient degree 8.3% 11.5% 12.3% 31.6% 30.0% 11.7% 72.7% 36.4% 16.3% Don’t know 16.7% 7.3% 5.3% 15.8% 15.0% 10.8% 0.0% 4.5% 9.3% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Togo Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing* 4 7.75 1.71 106 6.61 2.01 27 7.30 2.33 8 6.38 2.07 5 7.80 1.48 65 6.86 2.19 8 3.75 2.55 13 6.15 1.57 19 6.74 2.05 Development Policy Financing 3 7.67 2.52 98 6.18 2.04 25 6.92 2.60 9 5.89 3.18 5 7.60 1.52 56 6.73 2.40 7 4.57 2.23 10 5.70 1.70 19 6.47 2.29 Trust funds and grants* 4 6.25 3.86 88 6.88 2.13 26 7.73 2.32 6 5.83 2.56 5 5.20 2.59 40 6.68 2.42 5 4.80 0.84 8 6.88 2.10 17 5.47 1.94 Guarantees 1 1.00 - 39 5.46 2.25 8 5.50 3.74 3 4.00 1.73 3 4.33 2.08 25 4.80 2.48 3 4.00 3.61 3 4.33 2.89 14 4.93 1.77 IFC Investment Services 35 6.54 1.99 12 6.67 2.15 3 3.67 1.53 3 6.00 1.00 23 5.83 2.42 4 5.00 4.69 3 4.33 2.08 14 5.14 2.03 IFC Advisory Services 1 1.00 - 34 5.97 1.96 11 5.91 2.26 3 6.00 3.61 3 5.67 3.21 25 4.96 2.56 4 6.25 3.86 3 4.33 2.08 13 5.23 1.92 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Beneficiaries* 41.7% 56.5% 64.9% 52.6% 31.8% 40.8% 27.3% 40.9% 53.5% Youth/university groups* 8.3% 8.8% 7.0% 0.0% 9.1% 8.3% 18.2% 22.7% 23.3% Private sector 41.7% 24.9% 19.3% 36.8% 45.5% 20.8% 45.5% 13.6% 27.9% Local government* 25.0% 49.2% 24.6% 36.8% 9.1% 21.7% 27.3% 13.6% 18.6% Donor community 8.3% 3.6% 8.8% 5.3% 0.0% 0.8% 0.0% 0.0% 2.3% NGOs/Community Based Organizations* 25.0% 24.9% 43.9% 15.8% 36.4% 75.8% 18.2% 36.4% 25.6% Academia/think tanks/research institutes* 8.3% 8.3% 12.3% 21.1% 9.1% 13.3% 0.0% 59.1% 11.6% Parliament 0.0% 0.5% 1.8% 5.3% 0.0% 0.8% 0.0% 0.0% 2.3% Foundations 0.0% 1.0% 0.0% 5.3% 0.0% 2.5% 0.0% 0.0% 2.3% Media* 0.0% 3.6% 1.8% 5.3% 13.6% 3.3% 45.5% 4.5% 4.7% Emerging donors 0.0% 0.5% 0.0% 0.0% 4.5% 0.8% 0.0% 0.0% 2.3% UN agencies 16.7% 4.7% 3.5% 5.3% 0.0% 2.5% 0.0% 0.0% 9.3% Regional organizations 8.3% 7.3% 5.3% 10.5% 4.5% 3.3% 9.1% 4.5% 9.3% Other 0.0% 0.5% 1.8% 0.0% 0.0% 2.5% 0.0% 0.0% 2.3% Don’t know* 8.3% 0.5% 1.8% 0.0% 9.1% 0.8% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Togo? (1-Strongly disagree, 10-Strongly agree) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 8 9.75 0.71 183 7.42 2.29 55 8.35 1.96 15 6.93 2.91 16 7.69 2.70 105 8.07 2.19 11 6.45 3.47 19 7.47 2.12 34 7.38 2.52 relevant role in development in Togo* The World Bank Group’s work is aligned with what I 9 8.00 3.28 170 6.95 2.39 47 7.02 2.42 14 6.86 2.66 13 7.38 2.66 98 7.53 2.26 10 6.00 3.43 17 5.47 2.48 31 6.13 2.99 consider the development priorities for Togo* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Togo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 3 5.33 3.79 127 5.82 2.21 33 6.45 2.75 10 5.90 2.60 7 4.86 1.95 70 5.94 2.76 9 3.33 1.87 11 4.91 2.07 27 6.22 2.89 Flexibility (in terms of the institution’s products and 4 6.50 3.70 114 5.68 1.99 29 5.86 2.68 9 5.44 2.60 8 6.00 2.67 65 5.31 2.34 8 4.38 2.00 8 4.50 1.07 26 5.35 2.86 services) Flexibility (in terms of changing country circumstances) 4 6.00 3.37 115 6.08 1.97 32 6.25 2.42 10 6.30 2.50 6 5.83 1.94 67 6.00 2.25 8 5.13 2.85 11 5.45 2.02 23 6.22 2.78 Being inclusive 4 6.75 3.95 98 7.01 1.93 28 6.54 2.87 13 6.38 2.40 6 6.17 2.14 62 6.44 3.06 7 5.29 3.30 11 5.00 2.45 17 6.59 2.79 Openness (sharing data and other information) 4 7.50 2.08 124 6.93 2.02 36 7.67 1.96 12 5.50 2.07 8 7.00 2.00 71 7.04 2.30 10 5.20 3.29 10 6.00 2.54 23 7.70 2.20 Collaboration with the Government 9 9.67 0.71 157 7.69 1.88 45 7.69 2.27 13 7.46 2.18 10 6.60 3.03 91 8.07 1.92 10 7.10 3.00 16 6.63 2.28 30 8.43 2.21 The speed in which it gets things accomplished on the 6 8.33 0.82 146 6.61 2.01 41 7.32 2.31 14 5.50 2.65 10 7.70 2.06 79 7.08 2.40 9 6.00 3.32 11 5.64 2.11 24 7.04 2.40 ground Helping to bring discipline/effective supervision to 6 7.00 3.03 157 7.24 1.98 40 8.13 1.99 14 6.07 2.34 7 7.57 1.51 84 7.39 2.22 10 4.90 3.28 13 6.08 2.43 26 7.46 2.45 implementation of investment projects Collaboration with civil society 4 7.00 4.08 120 5.72 2.29 37 6.81 2.58 12 5.25 2.01 7 5.71 2.36 90 5.98 2.78 9 4.22 3.35 11 5.73 1.79 25 6.00 3.00 Staff accessibility 5 5.80 3.27 130 5.67 2.20 33 6.48 2.66 11 5.18 2.71 9 4.11 2.03 75 5.03 2.64 9 4.44 3.32 11 3.91 1.81 22 6.14 2.62 Collaboration with other donors and development 6 9.00 0.89 119 6.97 1.92 32 7.53 2.18 12 6.50 2.43 6 7.00 1.10 70 7.21 2.17 7 4.57 2.76 8 5.50 2.73 21 7.43 1.83 partners Collaboration with the private sector 4 6.75 3.86 112 5.71 2.19 30 6.63 2.57 10 5.50 2.32 10 5.40 2.80 62 5.79 2.45 9 4.56 3.21 9 4.78 2.77 23 6.57 2.46 Collaboration with the UN 4 9.25 0.96 76 7.63 1.77 24 8.00 2.15 9 6.67 2.83 7 8.14 1.68 46 8.41 1.89 5 6.20 4.38 8 8.13 1.89 21 8.05 2.27 Straightforwardness and honesty 5 7.40 3.71 116 7.26 2.00 35 8.23 2.09 11 6.27 3.41 9 8.33 1.12 63 7.52 2.38 6 5.17 2.79 10 6.50 2.01 22 8.41 1.94 Treating clients and stakeholders in Togo with respect 5 7.20 3.49 133 7.29 2.06 40 8.03 2.25 15 7.07 2.31 9 8.67 1.00 78 7.76 2.16 9 6.44 3.57 11 6.73 2.15 25 8.24 1.96 Being a long-term partner 7 9.14 1.86 147 8.22 1.56 45 8.20 2.25 14 8.07 2.30 9 8.78 1.79 84 8.32 1.93 10 8.10 2.18 13 8.08 1.98 24 9.33 0.92 75 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) To what extent does the World Bank Group partner with the right people to support work on the ground in Togo?* (Select only ONE response) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Nearly never 0.0% 1.1% 0.0% 5.6% 0.0% 0.9% 9.1% 0.0% 10.0% Rarely 0.0% 4.8% 3.8% 5.6% 5.0% 7.8% 9.1% 9.1% 2.5% Sometimes 18.2% 22.3% 30.2% 22.2% 15.0% 27.0% 18.2% 31.8% 30.0% Nearly always 45.5% 36.7% 52.8% 27.8% 20.0% 26.1% 36.4% 9.1% 27.5% Don’t know 27.3% 23.9% 7.5% 22.2% 55.0% 27.0% 18.2% 31.8% 20.0% Prefer not to answer 9.1% 11.2% 5.7% 16.7% 5.0% 11.3% 9.1% 18.2% 10.0% *Significantly different between stakeholder groups Which TWO UN organizations do you think it is most important for the World Bank Group to partner with, to tackle the challenges of fragility in Togo? (Select no more than TWO) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other World Food Program 27.3% 19.1% 19.3% 15.8% 23.8% 22.1% 27.3% 9.1% 16.7% World Health Organization 54.5% 47.4% 45.6% 52.6% 42.9% 41.8% 54.5% 50.0% 59.5% United Nations Development Program 63.6% 59.3% 59.6% 78.9% 52.4% 62.3% 36.4% 77.3% 69.0% International Monetary Fund 18.2% 15.5% 12.3% 5.3% 4.8% 13.9% 18.2% 9.1% 26.2% The United Nations International Children's 27.3% 25.8% 49.1% 36.8% 19.0% 29.5% 27.3% 27.3% 14.3% Emergency Fund* None. I don’t believe the World Bank Group needs 0.0% 5.7% 3.5% 5.3% 9.5% 8.2% 18.2% 4.5% 2.4% to partner with the UN organizations. Don’t know 0.0% 5.2% 3.5% 0.0% 19.0% 7.4% 9.1% 9.1% 2.4% Prefer not to answer 0.0% 5.7% 0.0% 0.0% 4.8% 2.5% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other The World Bank Group does not do adequate 16.7% 22.4% 20.0% 36.8% 10.0% 29.2% 27.3% 23.8% 33.3% follow through/follow-up Political pressures and obstacles* 58.3% 48.4% 69.1% 42.1% 30.0% 56.7% 27.3% 33.3% 35.7% Reforms are not well thought out in light of country 41.7% 48.4% 30.9% 47.4% 40.0% 33.3% 45.5% 52.4% 35.7% challenges Poor coordination within the Government 25.0% 27.1% 32.7% 42.1% 10.0% 22.5% 45.5% 38.1% 26.2% The Government works inefficiently 16.7% 17.7% 27.3% 26.3% 20.0% 28.3% 18.2% 19.0% 19.0% Poor donor coordination 8.3% 15.6% 14.5% 0.0% 20.0% 8.3% 18.2% 14.3% 11.9% The World Bank Group is not sensitive enough to 16.7% 20.3% 21.8% 21.1% 40.0% 17.5% 45.5% 28.6% 33.3% political/social realities on the ground Lack of/inadequate levels of capacity in 16.7% 8.9% 12.7% 5.3% 10.0% 3.3% 0.0% 4.8% 9.5% Government There is not an adequate level of citizen/civil 33.3% 34.9% 36.4% 10.5% 50.0% 42.5% 45.5% 47.6% 45.2% society participation The World Bank Group works too slowly 0.0% 3.6% 1.8% 5.3% 15.0% 6.7% 0.0% 0.0% 11.9% Poor coordination within the World Bank Group* 8.3% 3.1% 1.8% 10.5% 5.0% 0.8% 9.1% 14.3% 0.0% Inadequate funding 33.3% 19.8% 9.1% 21.1% 15.0% 13.3% 9.1% 4.8% 19.0% Other 8.3% 3.1% 1.8% 5.3% 0.0% 3.3% 9.1% 0.0% 0.0% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2017: Togo C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 3 4.00 4.36 80 5.44 2.30 31 5.94 2.69 9 5.11 2.98 6 5.83 2.71 58 4.91 2.64 6 3.33 2.25 12 5.25 3.19 16 5.44 2.28 Gender equity* 3 5.33 4.51 70 5.90 2.27 24 5.29 2.33 9 4.33 2.74 7 5.14 2.34 59 5.98 2.55 7 2.71 2.36 11 4.82 2.79 18 5.44 2.18 Private sector development 5 7.00 3.54 103 5.48 2.03 30 5.90 2.16 8 3.88 1.55 8 6.38 2.83 66 5.39 2.26 9 3.89 2.93 12 4.58 2.61 22 5.05 2.63 Education* 7 8.43 1.40 138 6.75 2.19 45 7.82 2.05 14 6.29 1.77 11 7.00 2.90 92 7.37 2.19 9 6.11 3.06 17 5.94 2.33 24 6.58 2.76 Public sector governance/reform* 6 8.00 1.10 122 6.08 2.15 34 5.06 2.37 14 5.29 2.84 7 6.14 2.41 71 5.24 2.54 8 3.25 2.43 15 5.80 2.65 25 5.80 3.14 Global/regional integration 5 5.60 3.21 78 6.18 2.22 23 5.65 2.25 5 4.40 1.67 6 8.00 1.26 55 6.04 2.39 5 5.00 2.92 12 6.08 2.68 15 6.53 2.50 Urban development 5 6.20 2.95 95 5.88 2.15 32 5.34 2.42 10 4.80 2.04 6 6.33 1.21 64 6.09 2.24 9 5.11 2.09 10 4.90 2.38 19 6.58 1.98 Energy* 4 8.25 1.26 93 5.88 2.10 27 5.59 2.50 7 5.00 2.00 7 4.14 1.68 65 6.18 2.22 9 5.11 2.62 13 4.15 2.19 21 5.24 1.76 Water and sanitation* 5 8.20 1.10 108 6.41 2.00 37 6.95 2.17 10 5.30 2.26 9 5.56 2.79 78 6.81 2.22 9 5.00 2.55 15 4.73 1.98 21 6.10 2.28 Job creation/employment 4 6.75 3.40 108 5.37 2.23 37 5.27 2.31 7 4.57 1.72 9 5.00 2.40 77 5.71 2.71 7 5.57 3.55 10 3.80 2.15 20 5.10 2.29 Health 6 8.67 1.21 125 6.57 2.06 35 6.57 2.45 14 5.36 2.21 9 6.89 2.67 80 6.71 2.14 8 5.63 3.16 16 5.56 2.34 18 6.28 1.99 Agriculture and rural development* 7 8.14 1.46 140 7.02 1.94 38 7.03 2.50 13 6.00 1.96 8 5.25 2.25 87 7.00 2.19 10 6.30 2.06 14 5.14 2.38 26 6.42 2.91 Trade and exports 2 3.50 3.54 73 5.38 1.95 22 4.41 2.11 5 4.60 1.52 6 3.67 1.51 46 5.07 2.58 6 4.17 1.17 11 4.82 2.56 15 5.13 1.55 Gender based violence 3 5.67 4.04 68 5.60 2.12 22 4.95 2.48 8 5.00 2.14 7 4.43 2.23 48 6.31 2.61 7 3.43 1.90 9 5.44 3.28 16 5.63 2.09 Natural resource management 3 5.33 3.79 95 6.15 2.24 26 5.73 2.38 7 5.14 2.04 8 5.00 2.98 63 6.27 2.62 9 5.67 2.50 11 4.27 2.20 15 6.00 2.36 Climate change 4 8.00 1.83 112 6.43 2.30 35 6.74 2.29 10 5.70 2.31 7 5.57 2.57 72 6.94 2.35 10 5.80 2.70 12 6.08 2.15 20 6.30 2.68 Poverty reduction* 7 8.57 1.40 134 6.50 2.32 40 7.22 2.36 12 4.67 2.50 9 6.11 2.85 95 6.65 2.39 10 6.10 3.00 16 5.81 2.51 26 6.00 2.53 Anti corruption 4 6.75 2.99 96 5.02 2.53 29 4.97 2.50 9 3.44 2.79 7 5.43 2.15 62 4.68 2.82 8 3.75 3.11 14 3.29 2.05 20 4.65 2.32 Economic growth 8 8.25 1.75 110 6.18 2.05 29 6.38 2.01 10 4.90 2.42 8 5.00 2.83 75 6.43 2.05 9 6.22 2.73 16 6.38 2.19 22 6.73 2.47 Disaster risk management 4 8.50 1.73 123 6.57 2.30 34 6.82 2.14 13 5.54 2.63 7 5.29 3.55 80 6.85 2.20 9 5.44 2.74 12 5.83 1.85 20 6.75 2.17 Equality of opportunity 4 5.75 3.59 85 5.27 2.25 26 5.42 2.25 8 4.88 2.10 7 5.43 2.57 56 5.98 2.63 6 4.17 2.14 12 4.83 2.33 17 5.53 2.27 Information and communications technology 4 8.25 0.96 86 5.40 2.26 21 5.90 2.19 7 4.71 2.87 8 4.38 2.67 49 5.18 2.34 8 5.88 2.36 10 4.50 2.32 18 5.17 2.36 Decentralization 5 7.00 3.46 90 4.59 2.23 31 5.03 2.40 9 3.67 2.45 6 4.50 2.07 62 4.65 2.56 7 4.86 3.29 11 3.64 1.69 19 4.53 2.04 Social cohesion 4 5.00 4.69 75 5.13 2.28 27 4.78 2.33 9 4.11 1.90 5 4.40 2.88 53 5.62 2.60 7 5.00 3.27 13 3.92 2.43 19 4.68 2.52 *Significantly different between stakeholder groups Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help 8 8.13 2.10 170 6.74 1.94 52 7.56 2.06 16 6.81 2.17 12 7.67 2.23 107 7.38 2.01 11 5.91 3.27 15 6.20 1.93 34 6.91 2.35 to achieve development results in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2017: Togo C. World Bank Group’s Effectiveness and Results (continued) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to 8 8.63 1.41 155 7.06 2.08 50 8.16 1.90 14 5.29 2.33 8 8.00 1.77 87 7.28 2.20 11 6.27 3.00 15 5.67 2.32 30 6.53 2.74 build/strengthen existing country systems in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Togo? (1-Strongly disagree, 10-Strongly agree) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 9 7.78 1.92 157 6.46 2.19 47 7.43 2.10 15 5.53 2.50 13 7.08 2.96 92 6.63 2.33 10 5.60 3.53 19 5.58 2.76 35 6.54 2.82 needs of Togo* The World Bank Group meets Togo’s needs for 5 4.80 2.49 141 5.91 2.12 39 6.18 2.64 14 5.57 2.38 10 6.50 2.55 91 6.37 2.46 10 4.20 2.66 18 6.39 2.64 25 6.36 2.06 knowledge services *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Weekly 8.3% 6.3% 21.4% 0.0% 15.0% 11.3% 36.4% 0.0% 7.1% Monthly 16.7% 18.5% 25.0% 5.3% 10.0% 14.8% 18.2% 4.5% 21.4% A few times a year 25.0% 32.3% 25.0% 21.1% 20.0% 38.3% 9.1% 40.9% 23.8% Rarely 25.0% 31.7% 17.9% 31.6% 40.0% 23.5% 27.3% 31.8% 28.6% Never 25.0% 11.1% 10.7% 42.1% 15.0% 12.2% 9.1% 22.7% 19.0% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2017: Togo D. The World Bank Group’s Knowledge Work and Activities (continued) In Togo, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 7 8.86 1.57 139 7.09 1.80 40 7.28 2.03 13 7.08 1.75 7 8.86 1.07 72 7.06 2.34 9 6.22 3.23 18 6.22 2.07 24 7.13 2.19 Include appropriate level of stakeholder involvement 5 6.80 3.35 125 6.58 2.11 39 6.72 2.25 9 6.67 2.06 6 6.17 2.93 69 6.58 2.38 9 5.33 2.60 10 4.80 1.55 25 6.12 2.32 during preparation Lead to practical solutions* 5 8.60 1.14 129 6.31 1.97 39 6.77 1.75 10 6.50 1.65 7 6.71 1.50 64 6.69 2.40 7 6.29 2.29 12 4.75 2.05 22 6.05 1.59 Are accessible (well written and easy to understand) 6 7.17 3.19 124 6.35 2.08 40 6.85 1.97 10 6.10 1.45 8 5.63 3.11 73 6.75 2.25 7 5.43 3.26 15 5.40 2.20 20 6.15 2.03 Are source of relevant information on global good 5 9.00 0.71 138 7.41 1.63 38 7.71 1.81 12 7.17 1.40 7 8.43 1.51 72 7.49 2.12 10 6.80 2.49 14 7.00 1.47 26 7.35 1.98 practices Are relevant to country challenges* 2 9.50 0.71 51 7.10 1.82 18 7.72 1.67 7 8.00 1.63 4 7.75 1.89 34 7.35 2.14 6 6.17 3.25 10 5.00 3.43 10 5.50 2.27 Are adequately disseminated* 6 7.00 2.28 137 6.19 2.21 40 5.95 2.51 10 6.30 1.42 6 7.00 2.68 81 6.22 2.51 10 4.20 2.78 17 4.88 2.42 21 5.05 2.22 Are translated enough into local language 5 4.60 3.36 116 3.42 2.19 38 4.63 3.06 11 3.82 2.18 5 2.40 1.34 74 3.46 2.23 8 2.50 2.14 16 3.94 2.91 25 3.64 2.55 Are adaptable to Togo’s specific development 7 8.71 1.11 141 6.47 1.91 37 7.05 2.20 12 6.83 1.59 7 8.00 1.63 76 7.07 2.14 9 5.89 3.06 16 5.88 2.47 27 5.70 2.37 challenges and country circumstances* *Significantly different between stakeholder groups Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 8 9.25 1.16 148 7.17 2.02 47 8.06 1.70 18 7.33 2.20 12 9.17 1.47 96 7.78 2.08 11 6.45 3.56 20 7.45 2.21 36 7.67 1.94 make to development results in your country?* Overall, how would you rate the technical quality of the 8 8.38 2.67 148 7.31 1.77 50 8.34 1.61 16 7.38 1.75 13 7.62 2.50 87 7.14 2.06 11 5.55 2.73 18 7.50 1.65 36 7.11 2.46 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2017: Togo E. Working with the World Bank Group When working with the World Bank Group on programs, projects and other activities, do you believe that the team …?* (Select only ONE response) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Almost never has the right skills mix to tackle the 0.0% 0.0% 0.0% 0.0% 0.0% 1.7% 9.1% 9.1% 2.8% challenges of fragility Rarely has the right skills mix to tackle the 0.0% 4.3% 1.8% 10.5% 10.5% 4.3% 9.1% 0.0% 5.6% challenges of fragility Sometimes has the right skills mix to tackle the 50.0% 23.9% 16.4% 5.3% 36.8% 17.2% 18.2% 9.1% 25.0% challenges of fragility Almost always has the right skills mix to tackle the 33.3% 43.6% 52.7% 36.8% 21.1% 45.7% 36.4% 22.7% 27.8% challenges of fragility Don’t know 16.7% 19.1% 20.0% 31.6% 31.6% 22.4% 27.3% 50.0% 19.4% Prefer not to answer 0.0% 9.0% 9.1% 15.8% 0.0% 8.6% 0.0% 9.1% 19.4% *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 5 5.00 3.54 141 5.18 2.74 46 6.57 3.25 15 4.33 2.44 8 3.50 1.77 84 4.08 2.59 8 4.50 3.02 14 2.86 1.29 23 4.70 2.55 The World Bank Group effectively monitors and 7 9.57 0.79 167 7.79 1.87 52 8.27 1.73 15 7.87 2.42 11 8.18 2.52 104 7.73 2.20 10 5.50 3.75 17 6.29 2.57 33 7.00 2.82 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews are 5 5.80 3.11 141 6.20 2.08 46 7.11 2.10 14 6.21 2.33 11 5.36 2.84 83 5.61 2.43 9 4.89 2.76 14 4.07 2.53 27 5.93 2.66 done in a timely fashion* The World Bank Group’s “Safeguard Policy” 4 6.75 4.03 99 7.19 1.77 37 7.92 1.86 12 5.83 1.95 7 6.86 2.41 64 7.02 2.05 8 5.88 2.75 10 5.20 3.01 17 7.24 2.49 requirements are reasonable* The World Bank Group’s conditions on its lending are 6 7.50 2.81 107 6.37 2.33 29 7.10 2.01 12 5.83 2.41 11 6.00 3.19 50 6.14 2.53 7 5.00 3.37 13 5.08 3.15 20 6.90 2.71 reasonable The World Bank Group takes decisions quickly in 4 5.75 3.30 113 5.75 2.30 40 5.92 2.44 14 5.50 2.31 8 3.38 2.33 64 5.06 2.83 6 2.83 2.86 13 4.31 2.66 21 5.81 2.56 Togo* Working with the World Bank Group increases Togo’s 6 9.50 0.84 163 6.98 2.08 44 7.32 2.22 16 7.56 2.39 12 6.58 3.29 88 6.95 2.49 10 5.50 3.21 19 5.58 2.87 28 6.96 2.44 institutional capacity* Where country systems are adequate, the World Bank 5 9.60 0.55 136 7.49 2.07 43 8.60 1.51 14 7.50 2.50 11 7.73 2.33 79 7.86 2.38 9 6.00 3.16 13 5.85 3.05 23 8.13 1.49 Group makes appropriate use of them* The World Bank Group provides effective 6 9.17 0.98 160 7.36 2.00 49 8.14 1.63 16 6.56 2.56 10 7.60 2.41 101 7.66 2.14 7 5.29 3.30 16 6.06 2.38 27 7.63 2.19 implementation support* *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2017: Togo E. Working with the World Bank Group (continued) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 6 9.17 1.33 126 6.50 2.07 45 7.11 1.93 10 5.70 1.77 13 6.92 3.43 86 6.93 2.17 10 6.50 3.21 14 5.00 2.45 30 5.73 2.38 private public partnerships in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is 5 5.80 4.55 96 5.04 2.04 32 5.13 2.54 6 4.17 1.17 7 4.00 2.24 57 5.30 2.34 8 4.75 3.65 9 5.00 2.40 23 5.13 2.63 adequately staffed in Togo? (1-To no degree at all, 10-To a very significant degree) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 4 7.75 4.50 103 6.51 1.97 37 7.41 2.06 9 5.44 3.00 8 6.25 3.01 70 6.96 2.24 7 4.86 3.24 11 4.91 2.55 24 6.25 2.54 measures and corrects its work in real time in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2017: Togo F. The Future Role of the World Bank Group in Togo Which of the following SHOULD the World Bank Group do to make itself of greater value in Togo? (Choose no more than TWO) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Offer more innovative knowledge services 8.3% 14.4% 15.1% 21.1% 15.0% 15.1% 18.2% 36.4% 9.5% Collaborate more effectively with Government 33.3% 25.1% 15.1% 26.3% 20.0% 17.6% 18.2% 18.2% 23.8% clients Work faster 8.3% 7.5% 3.8% 0.0% 0.0% 8.4% 0.0% 13.6% 7.1% Reduce the complexity of obtaining World Bank 41.7% 20.9% 15.1% 21.1% 30.0% 26.1% 18.2% 22.7% 9.5% Group financing Increase availability of Reimbursable Advisory 0.0% 0.5% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 2.4% Services Help to bring discipline/effective supervision to 8.3% 21.9% 24.5% 42.1% 15.0% 15.1% 36.4% 22.7% 9.5% implementation of investment projects Offer more innovative financial products 25.0% 20.3% 5.7% 31.6% 10.0% 16.8% 9.1% 13.6% 7.1% Ensure greater selectivity in its work 0.0% 4.8% 7.5% 0.0% 5.0% 8.4% 0.0% 0.0% 11.9% Provide more adequate data/knowledge/statistics/figures on Togo’s 0.0% 3.7% 1.9% 0.0% 5.0% 3.4% 0.0% 9.1% 9.5% economy Improve the competitiveness of its financing 0.0% 5.3% 18.9% 0.0% 0.0% 5.9% 0.0% 0.0% 9.5% compared to markets* Reach out more to groups outside of Government* 41.7% 34.2% 39.6% 36.8% 65.0% 58.0% 72.7% 40.9% 33.3% Increase the level of capacity development in the 25.0% 21.4% 24.5% 5.3% 15.0% 10.9% 9.1% 18.2% 31.0% country Improve the quality of its experts as related to 0.0% 8.0% 7.5% 10.5% 10.0% 7.6% 9.1% 0.0% 14.3% Togo’s specific challenges Increase the level of World Bank Group staffing in 8.3% 5.9% 7.5% 5.3% 0.0% 4.2% 9.1% 0.0% 11.9% Togo’s office Other* 0.0% 0.0% 7.5% 0.0% 0.0% 0.8% 0.0% 0.0% 2.4% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Togo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Togo? (Select only ONE response) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Financial services 40.0% 31.2% 28.6% 55.6% 23.8% 30.7% 27.3% 31.8% 32.5% Knowledge products 10.0% 14.5% 10.7% 22.2% 9.5% 14.0% 18.2% 22.7% 20.0% Convening services 0.0% 9.1% 8.9% 0.0% 9.5% 6.1% 27.3% 9.1% 7.5% None of the above 0.0% 1.1% 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% The combination is appropriate for Togo 30.0% 39.8% 41.1% 22.2% 47.6% 36.8% 18.2% 31.8% 30.0% Don’t know 20.0% 4.3% 10.7% 0.0% 9.5% 10.5% 9.1% 4.5% 10.0% 83 World Bank Group Country Opinion Survey 2017: Togo F. The Future Role of the World Bank Group in Togo (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Togo? (Choose no more than THREE) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Social cohesion 25.0% 16.5% 16.1% 11.1% 15.0% 16.7% 9.1% 22.7% 20.9% Public financial management* 75.0% 50.0% 28.6% 61.1% 45.0% 40.0% 36.4% 45.5% 55.8% Reducing gender based violence 0.0% 2.7% 5.4% 0.0% 0.0% 7.5% 0.0% 0.0% 4.7% Access to justice systems 8.3% 9.6% 7.1% 5.6% 5.0% 7.5% 36.4% 9.1% 7.0% Security mechanisms 8.3% 2.1% 1.8% 5.6% 5.0% 1.7% 0.0% 4.5% 2.3% Conflict resolution mechanisms 0.0% 2.7% 1.8% 0.0% 5.0% 3.3% 9.1% 0.0% 7.0% Access to basic services 50.0% 54.8% 67.9% 50.0% 40.0% 45.8% 45.5% 68.2% 39.5% Capacity of state institutions* 8.3% 23.4% 3.6% 5.6% 15.0% 15.0% 0.0% 9.1% 23.3% Jobs 66.7% 50.0% 58.9% 61.1% 50.0% 55.0% 72.7% 50.0% 55.8% Improving livelihoods 0.0% 15.4% 19.6% 22.2% 10.0% 29.2% 18.2% 27.3% 18.6% Food security 25.0% 28.2% 28.6% 33.3% 40.0% 30.8% 27.3% 27.3% 14.0% Social safety nets* 33.3% 23.9% 48.2% 5.6% 20.0% 23.3% 9.1% 13.6% 25.6% Stimulating dialogue to promote peace and stability 0.0% 13.8% 10.7% 22.2% 20.0% 15.8% 36.4% 13.6% 14.0% *Significantly different between stakeholder groups Which THREE areas below would benefit most from other donors in Togo? (Choose no more than THREE) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Social cohesion 16.7% 24.4% 30.2% 47.1% 22.2% 28.6% 18.2% 55.0% 27.0% Public financial management 16.7% 28.4% 22.6% 17.6% 16.7% 29.5% 36.4% 30.0% 32.4% Reducing gender based violence 8.3% 11.4% 15.1% 0.0% 11.1% 11.6% 9.1% 20.0% 5.4% Access to justice systems 33.3% 27.3% 37.7% 17.6% 27.8% 21.4% 45.5% 25.0% 27.0% Security mechanisms 16.7% 10.8% 9.4% 11.8% 11.1% 16.1% 9.1% 10.0% 13.5% Conflict resolution mechanisms 8.3% 5.1% 15.1% 5.9% 11.1% 10.7% 9.1% 5.0% 10.8% Access to basic services 41.7% 27.8% 13.2% 35.3% 22.2% 28.6% 18.2% 15.0% 35.1% Capacity of state institutions 16.7% 21.6% 22.6% 5.9% 5.6% 17.0% 27.3% 15.0% 13.5% Jobs 8.3% 26.7% 20.8% 41.2% 33.3% 31.3% 27.3% 30.0% 27.0% Improving livelihoods 8.3% 19.3% 18.9% 11.8% 33.3% 20.5% 18.2% 10.0% 13.5% Food security 75.0% 36.9% 24.5% 35.3% 44.4% 33.9% 36.4% 30.0% 40.5% Social safety nets 16.7% 25.6% 22.6% 29.4% 5.6% 21.4% 0.0% 25.0% 10.8% Stimulating dialogue to promote peace and stability 33.3% 23.3% 37.7% 29.4% 5.6% 23.2% 27.3% 20.0% 40.5% 84 World Bank Group Country Opinion Survey 2017: Togo F. The Future Role of the World Bank Group in Togo (continued) To what degree does the World Bank Group support with its resources? (1-To no degree at all, 10-To a very significant degree) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social cohesion 3 7.67 2.52 71 5.06 1.96 26 4.77 2.60 5 6.00 2.35 3 5.00 1.00 43 5.49 2.77 6 3.17 2.14 9 3.78 2.28 18 4.50 2.28 Public financial management 8 8.75 1.39 108 6.79 1.90 29 6.28 2.43 8 7.25 1.98 4 5.75 0.96 48 6.65 2.49 7 6.71 2.14 9 7.33 1.87 21 6.38 2.52 Reducing gender based violence 3 6.00 4.58 70 5.40 2.18 25 5.68 2.72 7 6.29 2.63 6 6.50 2.88 43 5.84 2.62 6 5.17 3.31 8 4.63 2.88 14 5.21 2.52 Access to justice systems* 4 9.25 0.96 71 5.63 2.10 28 4.86 2.55 10 6.60 2.07 3 3.67 1.53 40 5.13 2.10 6 3.67 2.66 10 3.60 2.84 16 4.63 2.53 Security mechanisms 3 9.67 0.58 62 5.13 1.96 24 5.33 2.26 7 5.86 2.27 3 4.33 2.08 42 5.31 2.42 6 4.00 2.83 9 4.56 3.36 15 4.80 2.08 Conflict resolution mechanisms 3 8.33 1.53 66 5.45 1.90 24 4.96 2.39 8 6.38 1.77 3 4.33 2.08 43 5.28 2.81 6 4.50 2.88 9 3.56 2.83 17 4.65 2.69 Access to basic services* 6 8.50 1.22 117 6.73 1.87 40 8.08 1.95 13 6.62 2.06 6 7.67 1.63 77 7.25 2.32 9 7.11 2.57 10 6.20 2.90 23 5.61 2.90 Capacity of state institutions 4 6.25 3.50 114 6.40 1.88 27 6.11 1.63 10 6.50 2.07 6 6.33 1.21 49 6.35 2.18 7 6.57 3.31 8 4.88 3.00 18 6.83 2.04 Jobs 3 6.00 4.58 107 5.69 2.05 38 6.32 2.41 9 5.89 2.09 5 6.60 2.51 70 6.24 2.45 7 7.71 1.80 10 4.70 2.11 24 5.25 2.91 Improving livelihoods* 3 9.33 0.58 94 6.26 1.95 39 6.23 2.44 9 6.33 2.50 6 3.83 1.72 69 6.68 2.12 7 7.43 1.99 10 5.00 2.26 20 5.35 2.62 Food security 4 8.00 0.82 120 6.87 1.86 39 6.49 2.57 13 6.54 2.18 6 6.33 2.34 78 7.27 2.13 6 8.00 1.10 10 5.30 2.95 22 6.45 2.40 Social safety nets* 3 7.67 2.52 91 6.66 2.05 42 7.21 2.53 9 6.33 2.18 4 6.50 1.91 69 7.28 2.25 7 7.14 0.90 9 4.56 2.60 18 5.89 2.72 Stimulating dialogue to promote peace and stability 3 8.33 1.53 69 5.88 2.05 21 5.14 2.35 8 6.50 2.45 4 4.25 2.87 52 6.04 2.59 5 4.80 2.86 10 4.80 3.08 21 5.67 2.63 *Significantly different between stakeholder groups G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Togo?* Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Never 25.0% 22.0% 14.8% 50.0% 60.0% 28.0% 27.3% 36.4% 37.2% Less than once a year 0.0% 12.9% 13.0% 22.2% 0.0% 16.9% 9.1% 31.8% 16.3% Once a year to a few times a year 41.7% 39.2% 38.9% 16.7% 20.0% 36.4% 9.1% 22.7% 27.9% Less than once a month 0.0% 7.0% 9.3% 5.6% 5.0% 3.4% 9.1% 4.5% 7.0% At least once a month 33.3% 15.6% 16.7% 5.6% 15.0% 12.7% 36.4% 0.0% 7.0% At least once a week 0.0% 3.2% 7.4% 0.0% 0.0% 2.5% 9.1% 4.5% 4.7% *Significantly different between stakeholder groups 85 World Bank Group Country Opinion Survey 2017: Togo G. Communication and Information Sharing (continued) How much face to face access would you like to have with the World Bank Group in Togo? (Select only ONE response) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other I prefer more frequent interactions with the World 72.7% 64.6% 73.6% 68.4% 50.0% 74.2% 54.5% 68.2% 65.1% Bank Group I prefer the frequency of my interactions with the World Bank Group to be just about the same as 18.2% 16.9% 15.1% 10.5% 25.0% 10.0% 27.3% 9.1% 14.0% they are currently I prefer less frequent interactions with the World 0.0% 1.6% 1.9% 0.0% 0.0% 0.8% 0.0% 4.5% 0.0% Bank Group I prefer to have no face to face interactions with 0.0% 0.5% 0.0% 0.0% 0.0% 0.8% 0.0% 0.0% 2.3% the World Bank Group Prefer not to answer 9.1% 16.4% 9.4% 21.1% 25.0% 14.2% 18.2% 18.2% 18.6% How do you get most of your information about economic and social development issues in Togo? (Choose no more than TWO) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Local radio* 8.3% 16.4% 21.8% 31.6% 19.0% 27.6% 9.1% 18.2% 39.5% International radio 33.3% 17.5% 14.5% 15.8% 14.3% 14.7% 27.3% 18.2% 18.6% Social media 8.3% 10.6% 16.4% 0.0% 9.5% 6.9% 9.1% 4.5% 14.0% International newspapers* 33.3% 3.2% 7.3% 5.3% 4.8% 3.4% 0.0% 0.0% 11.6% Local television 16.7% 43.4% 32.7% 42.1% 42.9% 52.6% 18.2% 36.4% 37.2% Internet* 50.0% 58.2% 52.7% 26.3% 28.6% 46.6% 45.5% 54.5% 37.2% Periodicals 0.0% 4.2% 3.6% 0.0% 0.0% 0.9% 0.0% 13.6% 0.0% International television 25.0% 18.5% 16.4% 42.1% 28.6% 13.8% 18.2% 18.2% 14.0% Local newspapers* 8.3% 18.0% 14.5% 21.1% 47.6% 25.0% 45.5% 13.6% 14.0% Other 8.3% 2.1% 7.3% 0.0% 0.0% 4.3% 18.2% 4.5% 9.3% *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2017: Togo G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other World Bank Group’s publications and other written 50.0% 40.3% 29.6% 57.9% 27.8% 40.8% 45.5% 50.0% 25.6% materials e-Newsletters 25.0% 39.2% 31.5% 21.1% 33.3% 22.5% 27.3% 45.5% 34.9% World Bank Group’s 50.0% 32.8% 27.8% 52.6% 38.9% 40.8% 36.4% 13.6% 25.6% seminars/workshops/conferences Mobile phones* 8.3% 4.3% 14.8% 10.5% 27.8% 10.8% 27.3% 9.1% 16.3% Direct contact with World Bank Group 8.3% 12.9% 14.8% 10.5% 16.7% 20.0% 18.2% 13.6% 27.9% Emails 16.7% 32.3% 42.6% 26.3% 33.3% 38.3% 18.2% 36.4% 46.5% World Bank Group’s website 16.7% 27.4% 22.2% 21.1% 22.2% 18.3% 9.1% 18.2% 11.6% Social media 8.3% 4.8% 7.4% 0.0% 0.0% 4.2% 18.2% 9.1% 2.3% Other 0.0% 1.1% 3.7% 0.0% 0.0% 0.8% 0.0% 0.0% 2.3% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 10.0% 17.0% 30.2% 5.6% 25.0% 13.8% 54.5% 18.2% 14.6% No 90.0% 83.0% 69.8% 94.4% 75.0% 86.2% 45.5% 81.8% 85.4% *Significantly different between stakeholder groups Do you have reliable access to the Internet? Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 54.5% 74.2% 59.6% 47.1% 61.9% 61.0% 63.6% 45.5% 65.0% No 45.5% 25.8% 40.4% 52.9% 38.1% 39.0% 36.4% 54.5% 35.0% Do you use/have you used the World Bank Group website?* Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 50.0% 50.6% 52.8% 11.1% 15.8% 29.9% 63.6% 33.3% 26.8% No 50.0% 49.4% 47.2% 88.9% 84.2% 70.1% 36.4% 66.7% 73.2% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites? Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 27.3% 17.3% 27.5% 5.3% 15.0% 18.1% 45.5% 9.1% 14.6% No 72.7% 82.7% 72.5% 94.7% 85.0% 81.9% 54.5% 90.9% 85.4% 87 World Bank Group Country Opinion Survey 2017: Togo G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website?* Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other High speed/WiFi 100.0% 78.3% 78.8% 69.2% 78.6% 65.5% 77.8% 94.4% 51.4% Dial-up 0.0% 21.7% 21.2% 30.8% 21.4% 34.5% 22.2% 5.6% 48.6% *Significantly different between stakeholder groups How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work?* Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Weekly 8.3% 15.2% 21.4% 5.6% 13.6% 19.3% 45.5% 18.2% 11.4% Monthly 25.0% 18.8% 23.2% 11.1% 13.6% 9.2% 18.2% 4.5% 6.8% A few times a year 25.0% 22.5% 14.3% 5.6% 9.1% 16.8% 27.3% 40.9% 13.6% Rarely 25.0% 27.2% 17.9% 27.8% 31.8% 29.4% 9.1% 22.7% 38.6% Never 16.7% 16.2% 23.2% 50.0% 31.8% 25.2% 0.0% 13.6% 29.5% *Significantly different between stakeholder groups Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 2 7.50 3.54 69 7.42 1.93 21 7.81 1.94 1 9.00 - 2 7.00 0.00 23 6.91 2.71 6 7.50 3.21 6 6.33 2.25 9 7.11 1.45 navigate I find the information on the World Bank Group’s 4 9.25 0.96 76 7.64 1.65 25 7.84 1.84 1 9.00 - 2 7.50 0.71 26 7.81 1.98 7 8.00 1.91 6 6.67 1.86 10 8.10 1.29 websites useful The World Bank Group’s social media channels are 4 8.50 1.29 79 7.18 2.16 27 7.15 2.74 5 6.00 3.39 11 7.00 3.32 58 8.05 2.40 7 7.57 2.30 7 8.00 1.53 20 7.20 2.46 valuable sources of information about the institution When I need information from the World Bank Group I 3 8.00 1.00 111 5.77 2.79 33 6.03 3.07 7 4.14 2.61 10 4.40 3.27 64 4.89 3.29 8 7.25 3.37 9 3.89 3.59 21 5.10 3.46 know how to find it The World Bank Group is responsive to my information 3 7.67 1.53 63 6.52 2.42 25 5.80 3.07 4 3.50 3.00 6 6.17 3.06 38 5.39 2.96 7 7.29 3.73 3 3.33 2.52 15 5.80 3.75 requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 54.5% 53.2% 75.5% 31.6% 19.0% 34.5% 45.5% 18.2% 34.1% No 45.5% 46.8% 24.5% 68.4% 81.0% 65.5% 54.5% 81.8% 65.9% *Significantly different between stakeholder groups 88 World Bank Group Country Opinion Survey 2017: Togo H. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Togo?* (Select only ONE response) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other The World Bank (IDA) 58.3% 83.1% 90.6% 69.2% 61.1% 59.6% 45.5% 53.8% 69.7% The International Finance Corporation 16.7% 3.8% 0.0% 0.0% 0.0% 6.4% 9.1% 7.7% 6.1% The Multilateral Investment Guarantee Agency 0.0% 0.0% 1.9% 0.0% 0.0% 1.1% 0.0% 0.0% 6.1% Other 25.0% 13.1% 7.5% 30.8% 38.9% 33.0% 45.5% 38.5% 18.2% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 30.0% 32.3% 21.7% 7.1% 5.0% 17.2% 25.0% 0.0% 14.7% No 70.0% 67.7% 78.3% 92.9% 95.0% 82.8% 75.0% 100.0% 85.3% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Togo?* (Select only ONE response) Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other The two institutions work well together 33.3% 22.4% 40.0% 0.0% 0.0% 35.3% 0.0% 0.0% 40.0% The way the two institutions work together needs 66.7% 34.7% 40.0% 0.0% 100.0% 58.8% 0.0% 0.0% 40.0% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% 0.0% 0.0% Don't know 0.0% 42.9% 20.0% 100.0% 0.0% 5.9% 0.0% 0.0% 20.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Togo? (Choose no more than TWO) Office of PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Observer* 25.0% 21.4% 14.3% 40.0% 47.6% 39.8% 50.0% 60.0% 34.3% Use World Bank Group reports/data 58.3% 26.8% 18.4% 6.7% 28.6% 32.0% 40.0% 25.0% 37.1% Engage in World Bank Group related/sponsored 41.7% 40.5% 38.8% 33.3% 38.1% 38.8% 40.0% 15.0% 28.6% events/activities Collaborate as part of my professional duties* 33.3% 48.8% 73.5% 40.0% 38.1% 27.2% 30.0% 20.0% 28.6% Use World Bank Group website for information, 16.7% 19.0% 18.4% 13.3% 9.5% 18.4% 20.0% 25.0% 28.6% data, research, etc. *Significantly different between stakeholder groups 89 World Bank Group Country Opinion Survey 2017: Togo H. Background Information (continued) What’s your gender? Office of PMU/Consultant Private Sector/ Academia/ President/Prime Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Female 0.0% 9.4% 8.8% 5.3% 9.5% 13.4% 0.0% 9.1% 4.7% Male 100.0% 90.6% 91.2% 94.7% 90.5% 86.6% 100.0% 90.9% 95.3% 90 World Bank Group Country Opinion Survey 2017: Togo Appendix C: Responses to Indicator Questions by Geographic Location18  Lomé/Région Maritime N=231  Région des Savanes N=90  Région de la Kara N=74  Région Centrale N=53  Région des Plateaux N=62 B. Overall Attitudes toward the World Bank Group Lomé/Région Maritime Région des Savanes Région de la Kara Région Centrale Région des Plateaux N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 191 6.62 2.27 79 7.48 2.41 60 7.17 2.47 43 7.19 2.23 50 6.70 2.60 Bank Group’s effectiveness in Togo. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Togo? (1-Strongly disagree, 10-Strongly agree) Lomé/Région Maritime Région des Savanes Région de la Kara Région Centrale Région des Plateaux N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 203 7.33 2.44 77 8.38 1.96 65 7.51 2.44 49 7.82 2.16 54 7.98 2.42 relevant role in development in Togo* The World Bank Group’s work is aligned with what 195 6.58 2.66 71 7.41 2.38 57 6.88 2.60 44 7.23 2.10 43 7.56 2.36 I consider the development priorities for Togo* *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Togo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Lomé/Région Maritime Région des Savanes Région de la Kara Région Centrale Région des Plateaux N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 138 5.61 2.39 62 6.34 2.59 41 5.68 2.59 23 6.30 2.40 32 6.41 2.82 Flexibility (in terms of the institution’s products and 121 5.55 2.14 60 5.97 2.43 38 5.47 2.49 24 4.92 2.15 24 5.29 2.65 services) Flexibility (in terms of changing country 127 6.02 2.04 61 6.20 2.50 36 6.11 2.31 24 5.96 2.46 25 5.68 2.39 circumstances) Being inclusive 107 6.43 2.43 55 7.16 2.59 32 6.53 2.54 22 6.82 2.54 23 6.48 2.83 Openness (sharing data and other information) 133 7.00 2.00 66 7.36 2.29 38 6.11 2.36 25 7.28 2.41 33 6.73 2.57 Collaboration with the Government 172 7.71 1.91 69 8.20 2.14 53 7.77 2.04 39 7.64 2.44 44 7.32 2.48 The speed in which it gets things accomplished on 153 6.55 2.03 65 7.25 2.49 49 6.49 2.42 32 7.50 2.14 36 6.94 2.55 the ground Helping to bring discipline/effective supervision to 166 6.90 2.14 71 7.62 2.43 42 6.74 2.26 37 8.03 1.91 38 7.32 2.31 implementation of investment projects* Collaboration with civil society* 132 5.52 2.36 69 6.84 2.64 43 5.28 2.28 28 5.71 2.80 37 6.24 2.85 Staff accessibility 145 5.59 2.37 59 5.39 2.67 39 4.56 2.30 25 5.76 2.68 33 6.00 2.66 Collaboration with other donors and development 120 6.78 1.96 61 7.41 2.30 34 6.26 2.44 33 7.24 2.24 32 7.72 1.73 partners* Collaboration with the private sector 122 5.61 2.32 59 6.17 2.51 37 5.38 2.66 21 5.81 2.60 27 6.78 2.29 Collaboration with the UN 79 7.49 2.02 48 8.19 2.06 27 8.11 2.22 19 8.11 2.16 24 8.42 1.50 Straightforwardness and honesty 121 7.16 2.25 64 7.98 2.19 39 7.23 2.33 24 7.63 2.43 28 7.57 2.27 Treating clients and stakeholders in Togo with 141 7.31 2.17 69 8.20 2.07 46 7.46 2.29 32 7.34 2.28 35 7.71 2.24 respect Being a long-term partner 149 8.33 1.62 72 8.67 1.75 50 7.96 2.07 35 8.17 2.22 45 8.31 1.78 *Significantly different between geographic locations 18510 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 91 World Bank Group Country Opinion Survey 2017: Togo C. World Bank Group’s Effectiveness and Results Lomé/Région Maritime Région des Savanes Région de la Kara Région Centrale Région des Plateaux N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 187 6.72 1.99 79 7.76 1.94 60 6.80 2.49 46 7.24 1.98 52 7.00 2.21 help to achieve development results in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations Lomé/Région Maritime Région des Savanes Région de la Kara Région Centrale Région des Plateaux N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems in 177 6.97 2.28 69 7.70 2.04 50 6.52 2.42 39 7.23 2.17 44 7.36 2.20 Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group in Togo? (1-Strongly disagree, 10-Strongly agree) Lomé/Région Maritime Région des Savanes Région de la Kara Région Centrale Région des Plateaux N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 189 6.38 2.36 68 7.09 2.37 57 6.44 2.71 37 6.59 2.15 43 6.86 2.35 meet the needs of Togo The World Bank Group meets Togo’s needs for 160 5.90 2.15 61 6.18 2.43 54 5.91 2.74 35 6.03 2.37 37 7.03 2.14 knowledge services D. The World Bank Group’s Knowledge Work and Activities In Togo, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Lomé/Région Maritime Région des Savanes Région de la Kara Région Centrale Région des Plateaux N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are adaptable to Togo’s specific development 154 6.39 1.97 60 7.12 2.30 49 6.29 2.49 29 6.93 1.96 33 7.00 1.95 challenges and country circumstances Lomé/Région Maritime Région des Savanes Région de la Kara Région Centrale Région des Plateaux N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work 174 7.34 2.04 75 8.12 1.90 56 7.20 2.50 41 7.68 1.97 44 7.80 2.04 and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 171 7.36 1.81 73 7.70 2.07 54 7.15 2.18 37 7.51 1.91 46 7.11 2.35 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Lomé/Région Maritime Région des Savanes Région de la Kara Région Centrale Région des Plateaux N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in 123 5.54 2.43 60 5.08 2.63 41 5.00 2.77 28 5.79 2.59 28 6.04 2.59 Togo Where country systems are adequate, the World 151 7.49 2.08 59 7.64 2.57 50 7.66 2.51 33 8.12 1.92 37 8.24 1.88 Bank Group makes appropriate use of them 92 World Bank Group Country Opinion Survey 2017: Togo Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group19 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY17 Togo COS questionnaire: All 10-point scale questions and question B3 “When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectors do you believe the World Bank Group should focus most of its resources in Togo?” Collaborating with the WBG N=226 Not collaborating with the WBG N=270 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 212 7.06 2.26 240 5.45 2.64 Togo?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 203 7.56 2.03 211 6.23 2.59 effectiveness in Togo.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators 19Only 496 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 93 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Togo? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Energy 11.8% 11.2% Water and sanitation 14.1% 11.9% Pollution 0.0% 0.4% Job creation/employment 31.4% 37.7% Health 24.5% 24.6% Regional conflict and tensions 0.0% 0.4% Financial markets 2.7% 1.5% Social protection 4.5% 3.0% Gender equity 0.0% 1.1% Private sector development 13.2% 19.8% Education 33.2% 28.4% Public sector governance/reform 20.5% 19.4% Security/stabilization/reconstruction 0.0% 0.7% Global/regional integration 0.5% 0.7% Food security 5.5% 5.6% Urban development 2.3% 3.4% Gender based violence 0.0% 0.4% Judiciary reform 2.3% 4.1% Economic growth 10.9% 6.3% Disaster risk management* 5.9% 1.5% Equality of opportunity 5.9% 3.7% Disease 0.5% 1.1% Decentralization 17.7% 20.9% Information and communications technology 3.2% 3.4% Transport 7.7% 9.7% Agriculture and rural development 41.8% 38.4% Trade and exports 0.5% 0.4% Crime and violence 0.0% 0.4% Natural resource management 5.0% 1.9% Social cohesion 0.9% 1.1% Climate change* 10.9% 3.4% Poverty reduction 16.8% 22.0% Anti corruption* 5.0% 10.8% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Togo Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing* 125 7.10 2.01 128 6.22 2.24 Development Policy Financing* 113 6.78 2.16 116 5.93 2.29 Trust funds and grants* 113 7.18 2.20 85 6.08 2.27 Guarantees 48 5.44 2.43 52 4.58 2.34 IFC Investment Services 47 6.34 2.32 49 5.53 2.22 IFC Advisory Services* 43 6.02 2.18 54 5.07 2.39 *Significantly different between collaborators and non-collaborators 94 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Togo? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 211 8.24 1.93 230 7.17 2.57 development in Togo* The World Bank Group’s work is aligned with what I consider the 197 7.52 2.30 209 6.42 2.64 development priorities for Togo* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Togo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 145 6.70 2.29 148 4.98 2.45 Flexibility (in terms of the institution’s products and services)* 127 6.12 2.20 137 4.89 2.21 Flexibility (in terms of changing country circumstances)* 132 6.70 2.03 139 5.37 2.21 Being inclusive* 111 7.26 2.23 128 5.97 2.67 Openness (sharing data and other information)* 143 7.40 1.99 149 6.48 2.37 Collaboration with the Government* 183 7.96 2.05 192 7.51 2.19 The speed in which it gets things accomplished on the ground* 171 7.37 1.96 165 6.13 2.42 Helping to bring discipline/effective supervision to implementation 173 7.76 1.80 180 6.65 2.47 of investment projects* Collaboration with civil society* 144 6.72 2.38 165 5.15 2.52 Staff accessibility* 149 6.42 2.30 153 4.54 2.35 Collaboration with other donors and development partners* 132 7.52 1.88 146 6.55 2.28 Collaboration with the private sector* 127 6.58 2.17 140 5.14 2.48 Collaboration with the UN 88 7.95 1.92 108 7.82 2.13 Straightforwardness and honesty* 138 7.85 2.01 135 6.98 2.48 Treating clients and stakeholders in Togo with respect* 164 8.02 2.05 154 7.06 2.26 Being a long-term partner 168 8.46 1.73 183 8.21 1.87 *Significantly different between collaborators and non-collaborators 95 World Bank Group Country Opinion Survey 2017: Togo C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection* 103 5.88 2.56 115 4.67 2.36 Gender equity 94 5.70 2.43 113 5.40 2.53 Private sector development* 121 5.76 2.15 138 4.99 2.33 Education* 166 7.42 2.06 186 6.55 2.39 Public sector governance/reform* 138 5.96 2.26 158 5.38 2.66 Global/regional integration 88 6.18 2.30 112 5.96 2.41 Urban development 119 6.05 2.17 128 5.66 2.26 Energy* 112 6.07 2.20 130 5.41 2.18 Water and sanitation* 137 7.02 1.98 149 5.79 2.28 Job creation/employment* 132 5.80 2.40 142 4.89 2.39 Health* 142 6.80 2.02 166 6.18 2.33 Agriculture and rural development* 172 7.29 2.03 166 6.28 2.27 Trade and exports* 84 5.38 2.15 101 4.72 2.08 Gender based violence 81 5.78 2.49 104 5.46 2.38 Natural resource management* 110 6.53 2.26 124 5.45 2.43 Climate change* 139 7.05 2.16 136 5.93 2.41 Poverty reduction* 162 7.15 2.18 181 5.86 2.50 Anti corruption* 113 5.39 2.46 133 4.14 2.60 Economic growth* 131 6.73 1.96 149 5.89 2.26 Disaster risk management* 150 7.25 2.08 147 5.85 2.33 Equality of opportunity 92 5.74 2.32 124 5.18 2.35 Information and communications technology 94 5.65 2.35 113 5.05 2.30 Decentralization* 110 4.97 2.45 128 4.27 2.24 Social cohesion* 98 5.42 2.60 111 4.68 2.32 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 204 7.53 1.96 212 6.42 2.09 development results in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group help to 188 7.75 1.98 186 6.44 2.32 build/strengthen existing country systems in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Togo? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 193 7.43 1.95 203 5.73 2.49 Togo* The World Bank Group meets Togo’s needs for knowledge 156 6.32 2.31 192 5.84 2.34 services *Significantly different between collaborators and non-collaborators 96 World Bank Group Country Opinion Survey 2017: Togo D. The World Bank Group’s Knowledge Work and Activities In Togo, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 157 7.52 1.84 169 6.76 2.19 Include appropriate level of stakeholder involvement during 153 7.11 2.12 138 5.70 2.16 preparation* Lead to practical solutions* 146 6.95 1.87 145 5.89 2.06 Are accessible (well written and easy to understand)* 147 7.03 2.11 150 5.85 2.07 Are source of relevant information on global good practices* 150 7.68 1.72 164 7.23 1.87 Are relevant to country challenges* 64 7.55 1.74 77 6.60 2.46 Are adequately disseminated* 158 6.59 2.22 165 5.41 2.37 Are translated enough into local language* 136 4.06 2.55 156 3.27 2.24 Are adaptable to Togo’s specific development challenges and 153 7.12 1.80 174 6.21 2.29 country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development 188 7.94 1.73 201 7.19 2.32 results in your country?* Overall, how would you rate the technical quality of the World 189 7.85 1.85 193 6.84 2.03 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 175 5.52 2.94 166 4.17 2.52 The World Bank Group effectively monitors and evaluates the 204 7.97 2.01 207 7.36 2.40 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 176 6.60 2.17 170 5.32 2.37 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 136 7.72 1.84 118 6.18 2.15 reasonable* The World Bank Group’s conditions on its lending are reasonable* 125 6.75 2.33 125 5.82 2.62 The World Bank Group takes decisions quickly in Togo* 145 6.14 2.41 133 4.76 2.46 Working with the World Bank Group increases Togo’s institutional 178 7.41 2.08 199 6.57 2.51 capacity* Where country systems are adequate, the World Bank Group 168 8.06 1.96 159 7.23 2.41 makes appropriate use of them* The World Bank Group provides effective implementation support* 188 7.89 1.91 196 7.04 2.27 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in 160 7.14 2.00 175 6.03 2.35 Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 97 World Bank Group Country Opinion Survey 2017: Togo E. Working with the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 120 5.57 2.36 121 4.56 2.20 adequately staffed in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 130 7.22 1.97 139 5.94 2.50 and corrects its work in real time in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators F. The Future Role of the World Bank Group in Togo To what degree does the World Bank Group support with its resources? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social cohesion 84 5.30 2.34 99 4.75 2.40 Public financial management* 126 7.04 1.94 112 6.32 2.31 Reducing gender based violence 83 5.86 2.47 95 5.29 2.53 Access to justice systems* 86 5.85 2.28 98 4.71 2.34 Security mechanisms 71 5.52 2.24 96 4.96 2.37 Conflict resolution mechanisms 76 5.37 2.40 98 5.03 2.41 Access to basic services* 152 7.46 1.86 146 6.49 2.45 Capacity of state institutions* 124 6.69 1.80 115 5.98 2.22 Jobs* 132 6.33 2.21 137 5.42 2.37 Improving livelihoods* 130 6.80 1.98 122 5.66 2.32 Food security* 154 7.18 1.92 139 6.43 2.33 Social safety nets* 134 7.23 2.12 116 6.24 2.39 Stimulating dialogue to promote peace and stability 83 6.05 2.35 109 5.60 2.45 *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 79 7.54 1.99 55 6.84 2.20 I find the information on the World Bank Group’s websites useful 89 7.83 1.72 64 7.53 1.69 The World Bank Group’s social media channels are valuable 104 7.57 2.14 106 7.22 2.63 sources of information about the institution When I need information from the World Bank Group I know how 138 6.41 2.74 122 4.19 3.00 to find it* The World Bank Group is responsive to my information requests 91 6.95 2.49 71 4.61 2.84 and inquiries* *Significantly different between collaborators and non-collaborators 98 World Bank Group Country Opinion Survey 2017: Togo Appendix E: Responses to Selected Questions by Year20 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2014 Number of comparable respondents = 569 FY 2017 Number of comparable respondents = 460 By weighting, the FY 2014 and FY 2017 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2014 FY 2017 Office of the President/Prime Minister/Minister 7% 7% Office of Parliamentarian 3% 3% Government Institutions 50% 50% Local Government 4% 4% Bilateral/Multilateral Agencies 1% 1% Civil Society 20% 20% Private Sector 6% 6% Academia 5% 5% Media 4% 4% A. General Issues facing Togo In general would you say that Togo is headed in...?* Percentage of Respondents FY 2014 FY 2017 The right direction 80.3% 67.1% The wrong direction 3.8% 14.6% Not sure 15.9% 18.4% *Significantly different between FY2014 and FY2017 B. Overall Attitudes toward the World Bank Group FY 2014 FY 2017 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 546 6.44 2.40 422 6.26 2.66 Togo? (1-Not familiar at all, 10-Extremely familiar) FY 2014 FY 2017 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 461 6.97 2.18 388 6.91 2.49 effectiveness in Togo. (1-Not effective at all, 10-Very effective) 20Only those questions that were asked in the FY 2014 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 99 World Bank Group Country Opinion Survey 2017: Togo B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Togo? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 512 8.18 2.01 401 7.68 2.38 development in Togo* The World Bank Group’s work is aligned with what I consider the 446 7.33 2.27 378 6.90 2.63 development priorities for Togo* *Significantly different between FY2014 and FY2017 To what extent is the World Bank Group an effective development partner in Togo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Responsiveness to needs* 276 6.19 2.14 270 5.59 2.59 Flexibility (in terms of the institution’s products and services)* 303 6.08 2.27 248 5.34 2.39 Flexibility (in terms of changing country circumstances) 320 6.16 2.21 249 5.90 2.26 Being inclusive* 289 6.79 2.37 227 6.33 2.65 Openness (sharing data and other information)* 394 7.44 2.17 266 6.83 2.23 Collaboration with the Government* 444 8.35 1.79 350 7.73 2.15 The speed in which it gets things accomplished on the ground* 386 7.35 2.14 311 6.73 2.29 Helping to bring discipline/effective supervision to implementation 327 7.02 2.34 of investment projects Collaboration with civil society 284 5.74 2.67 Staff accessibility 347 5.68 2.60 279 5.33 2.54 Collaboration with other donors and development partners 255 7.00 2.15 Collaboration with the private sector 246 5.69 2.46 Collaboration with the UN 183 7.81 2.10 Straightforwardness and honesty 346 7.41 2.19 246 7.33 2.32 Treating clients and stakeholders in Togo with respect 369 7.16 2.33 295 7.49 2.25 Being a long-term partner 383 8.47 1.63 327 8.31 1.82 *Significantly different between FY2014 and FY2017 C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) FY 2014 FY 2017 N Mean SD N Mean SD Social protection 261 5.62 2.50 197 5.20 2.60 Private sector development* 288 6.66 2.16 247 5.29 2.45 Education* 391 7.38 2.11 332 6.92 2.39 Public sector governance/reform* 373 6.78 2.58 279 5.57 2.51 Global/regional integration* 228 6.72 2.01 185 5.99 2.34 Energy 253 6.06 2.12 227 5.75 2.31 Water and sanitation* 386 6.97 2.08 273 6.32 2.32 Job creation/employment* 350 6.37 2.44 256 5.31 2.52 Health* 342 7.22 1.97 285 6.52 2.28 Trade and exports* 238 6.00 2.33 166 4.90 2.14 *Significantly different between FY2014 and FY2017 100 World Bank Group Country Opinion Survey 2017: Togo C. World Bank Group’s Effectiveness and Results (continued) FY 2014 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 465 7.30 2.00 385 7.00 2.13 development results in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2014 and FY2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group help to 444 7.47 2.06 347 7.07 2.35 build/strengthen existing country systems in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2014 and FY2017 To what extent do you agree with the following statements about the World Bank Group in Togo? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 422 7.13 2.30 366 6.47 2.49 Togo* The World Bank Group meets Togo’s needs for knowledge 371 6.27 2.30 316 5.91 2.37 services* *Significantly different between FY2014 and FY2017 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents FY 2014 FY 2017 Weekly 2.0% 10.1% Monthly 14.4% 16.6% A few times a year 34.8% 29.6% Rarely 33.5% 29.4% Never 15.3% 14.3% *Significantly different between FY2014 and FY2017 In Togo, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Are timely* 399 7.75 2.16 309 7.14 2.16 Include appropriate level of stakeholder involvement during 323 6.92 2.28 269 6.44 2.30 preparation* Lead to practical solutions* 389 7.19 2.20 266 6.48 2.06 Are accessible (well written and easy to understand) 398 6.39 2.34 276 6.34 2.32 Are source of relevant information on global good practices 402 7.74 1.88 296 7.52 1.82 Are relevant to country challenges 133 6.98 2.41 Are adequately disseminated 371 5.91 2.50 303 5.94 2.47 Are translated enough into local language* 344 3.25 2.61 275 3.67 2.52 Are adaptable to Togo’s specific development challenges and 377 7.23 2.21 308 6.65 2.24 country circumstances* *Significantly different between FY2014 and FY2017 101 World Bank Group Country Opinion Survey 2017: Togo D. The World Bank Group’s Knowledge Work and Activities (continued) FY 2014 FY 2017 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 435 8.04 1.91 362 7.62 2.14 results in your country?* Overall, how would you rate the technical quality of the World 419 7.85 1.88 356 7.39 2.09 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2014 and FY2017 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group disburses funds promptly 394 4.88 2.78 310 4.84 2.84 The World Bank Group effectively monitors and evaluates the 494 7.74 2.27 378 7.64 2.33 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 379 6.16 2.58 318 5.91 2.43 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 274 6.96 2.31 235 6.97 2.19 reasonable The World Bank Group’s conditions on its lending are reasonable 264 6.25 2.58 238 6.33 2.57 The World Bank Group takes decisions quickly in Togo 326 5.30 2.57 256 5.27 2.62 Working with the World Bank Group increases Togo’s institutional 472 7.71 2.06 354 6.87 2.50 capacity* Where country systems are adequate, the World Bank Group 312 8.03 2.02 295 7.64 2.29 makes appropriate use of them* The World Bank Group provides effective implementation support 432 7.42 2.29 351 7.43 2.16 *Significantly different between FY2014 and FY2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group is 243 5.55 2.36 223 4.95 2.48 adequately staffed in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2014 and FY2017 F. The Future Role of the World Bank Group in Togo When considering the combination of services that the World Bank Group offers in Togo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Togo?* (Select only ONE response) Percentage of Respondents FY 2014 FY 2017 Financial services 16.4% 32.4% Knowledge products 8.6% 14.0% Convening services 5.0% 7.8% None of the above 0.5% 0.7% The combination is appropriate for Togo 63.6% 37.5% Don’t know 5.8% 7.6% *Significantly different between FY2014 and FY2017 102 World Bank Group Country Opinion Survey 2017: Togo G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2014 FY 2017 Yes 16.9% 18.3% No 83.1% 81.7% Do you have reliable access to the Internet?* Percentage of Respondents FY 2014 FY 2017 Yes 90.6% 64.7% No 9.4% 35.3% *Significantly different between FY2014 and FY2017 Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2014 FY 2017 Yes 41.2% 41.7% No 58.8% 58.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 257 6.83 2.74 130 7.38 2.15 I find the information on the World Bank Group’s websites useful 243 7.83 2.02 150 7.86 1.73 The World Bank Group’s social media channels are valuable 198 7.25 2.61 198 7.57 2.39 sources of information about the institution When I need information from the World Bank Group I know how 332 5.70 3.39 242 5.44 3.12 to find it The World Bank Group is responsive to my information requests 244 6.00 3.10 153 5.99 2.94 and inquiries *Significantly different between FY2014 and FY2017 103 World Bank Group Country Opinion Survey 2017: Togo Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Togo? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank Group’s 6.23 7.56 7.25 6.38 6.95 7.15 6.81 7.33 6.79 7.32 7.03 6.93 effectiveness in Togo. Overall the World Bank Group currently plays a relevant role in 7.17 8.24 7.82 7.41 7.64 7.85 7.50 8.02 7.46 8.02 7.83 7.13 development in Togo The World Bank Group’s work is aligned with what I consider the 6.42 7.52 7.24 6.23 6.83 7.32 6.66 7.45 6.64 7.43 7.09 6.47 development priorities for Togo Responsiveness to needs 4.98 6.70 6.10 5.05 5.92 5.67 5.64 6.15 5.40 6.42 6.01 5.19 Flexibility (in terms of the institution’s products and services) 4.89 6.12 5.73 4.92 5.74 5.03 5.24 5.98 5.17 5.97 5.64 5.12 Flexibility (in terms of changing country circumstances) 5.37 6.70 6.23 5.19 6.18 5.58 5.66 6.52 5.61 6.46 6.13 5.44 Being inclusive 5.97 7.26 6.73 6.12 6.68 6.39 6.32 7.04 6.49 6.70 6.65 6.34 Openness (sharing data and other information) 6.48 7.40 7.14 6.35 6.91 7.02 6.72 7.28 6.81 7.11 6.97 6.85 Collaboration with the Government 7.51 7.96 7.83 7.56 7.74 7.79 7.60 8.00 7.71 7.82 7.84 7.40 The speed in which it gets things accomplished on the ground 6.13 7.37 6.92 6.29 6.74 6.85 6.58 7.07 6.57 7.01 6.85 6.47 Helping to bring discipline/effective supervision to implementation 6.65 7.76 7.46 6.40 7.25 7.04 6.93 7.59 6.87 7.58 7.30 6.76 of investment projects Collaboration with civil society 5.15 6.72 6.06 5.36 5.89 5.78 5.61 6.21 5.53 6.35 5.99 5.33 Staff accessibility 4.54 6.42 5.82 4.42 5.54 5.35 5.36 5.67 4.85 6.30 5.52 5.33 Collaboration with other donors and development partners 6.55 7.52 7.16 6.63 7.08 6.92 6.54 7.71 7.02 7.06 7.16 6.47 Collaboration with the private sector 5.14 6.58 6.13 4.83 5.83 5.76 5.53 6.30 5.38 6.35 5.95 5.24 Collaboration with the UN 7.82 7.95 7.77 8.45 7.94 8.00 8.01 7.88 8.20 7.61 7.87 8.28 Straightforwardness and honesty 6.98 7.85 7.60 6.85 7.32 7.70 7.12 7.84 7.27 7.61 7.53 6.98 Treating clients and stakeholders in Togo with respect 7.06 8.02 7.69 7.15 7.61 7.45 7.27 7.97 7.42 7.72 7.63 7.21 Being a long-term partner 8.21 8.46 8.22 8.62 8.29 8.38 8.29 8.37 8.31 8.33 8.37 8.12 To what extent does the World Bank Group’s work help to 6.42 7.53 7.08 6.72 6.96 7.04 6.84 7.21 6.71 7.34 7.13 6.43 achieve development results in Togo? To what extent does the World Bank Group help to 6.44 7.75 7.27 6.71 7.06 7.24 6.97 7.38 6.78 7.56 7.19 6.82 build/strengthen existing country systems in Togo? The World Bank Group’s financial instruments meet the needs of 5.73 7.43 6.87 5.89 6.59 6.59 6.45 6.83 6.36 6.94 6.71 6.17 Togo The World Bank Group meets Togo’s needs for knowledge 5.84 6.32 6.17 5.87 6.08 6.12 6.10 6.08 5.99 6.22 6.14 5.87 services The World Bank Group’s knowledge work and activities are adaptable to Togo’s specific development challenges and 6.21 7.12 6.74 6.57 6.67 6.75 6.54 6.94 6.63 6.79 6.87 6.05 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 7.19 7.94 7.52 7.72 7.46 7.82 7.51 7.66 7.44 7.76 7.72 7.00 development results in your country? Overall, how would you rate the technical quality of the World 6.84 7.85 7.51 7.16 7.42 7.42 7.32 7.57 7.21 7.71 7.48 7.17 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Togo 4.76 6.14 5.63 4.73 5.38 5.46 5.32 5.54 5.13 5.73 5.54 4.78 Where country systems are adequate, the World Bank Group makes appropriate use of them 7.23 8.06 7.71 7.86 7.81 7.58 7.66 7.88 7.61 7.91 7.82 7.42 Yellow highlight indicates significant difference between Yes and No means. 104 World Bank Group Country Opinion Survey 2017: Togo Appendix G: Togo FY 2017 Questionnaire World Bank Group Country Survey FY 2017 – Togo The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Togo or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Togo, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Togo. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING TOGO A1. In general would you say that Togo is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 105 World Bank Group Country Opinion Survey 2017: Togo SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Togo. Please identify which of the following you consider the most important development priorities in Togo. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Transport (e.g., roads, bridges, transportation) assistance) 2 Gender equity 19 Agriculture and rural development 3 Private sector development 20 Trade and exports 4 Education 21 Crime and violence 5 Security/stabilization/reconstruction 22 Social cohesion Public sector governance/reform (i.e., government 6 effectiveness, public financial management, public 23 Natural resource management expenditure, fiscal system reform) 7 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 8 Food security 25 Poverty reduction 9 Urban development 26 Anti corruption 10 Energy 27 Judiciary reform 11 Water and sanitation 28 Economic growth 12 Regional conflict and tensions 29 Decentralization 13 Pollution 30 Disaster risk management 14 Job creation/employment 31 Equality of opportunity (i.e., social inclusion) 15 Health 32 Disease 16 Financial markets 33 Information and communications technology 17 Gender based violence A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Togo? (Choose no more than THREE) 1 Economic growth 17 Water and sanitation 2 Disaster risk management 18 Pollution 3 Equality of opportunity (i.e., social inclusion) 19 Job creation/employment 4 Disease 20 Health 5 Decentralization 21 Security/stabilization/reconstruction 6 Information and communications technology 22 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 7 23 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 8 Agriculture and rural development 24 Gender equity 9 Trade and exports 25 Private sector development 10 Crime and violence 26 Education 11 Climate change (e.g., mitigation, adaptation) 27 Global/regional integration 12 Transport (e.g., roads, bridges, transportation) 28 Food security 13 Social cohesion 29 Regional conflict and tensions 14 Energy 30 Urban development 15 Anti corruption 31 Natural resource management 16 Judiciary reform 32 Gender based violence 106 World Bank Group Country Opinion Survey 2017: Togo SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Togo? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 107 World Bank Group Country Opinion Survey 2017: Togo SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Togo? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Togo? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 108 World Bank Group Country Opinion Survey 2017: Togo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Togo? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Togo. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Togo? (Choose no more than THREE) 1 Energy 18 Judiciary reform 2 Water and sanitation 19 Economic growth 3 Pollution 20 Disaster risk management 4 Job creation/employment 21 Equality of opportunity (i.e., social inclusion) 5 Health 22 Disease 6 Regional conflict and tensions 23 Decentralization 7 Financial markets 24 Information and communications technology Social protection (e.g., pensions, targeted social 8 25 Transport (e.g., roads, bridges, transportation) assistance) 9 Gender equity 26 Agriculture and rural development 10 Private sector development 27 Trade and exports 11 Education 28 Crime and violence Public sector governance/reform (i.e., government 12 effectiveness, public financial management, public 29 Natural resource management expenditure, fiscal system reform) 13 Security/stabilization/reconstruction 30 Social cohesion 14 Global/regional integration 31 Climate change (e.g., mitigation, adaptation) 15 Food security 32 Poverty reduction 16 Urban development 33 Anti corruption 17 Gender based violence 109 World Bank Group Country Opinion Survey 2017: Togo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B4. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Togo? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Stand-alone technical assistance (system oriented)   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Strategy formulation (e.g., PRSP assistance)   12 Other (please specify): ________________________   B5. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Togo? (Choose no more than TWO) 1 World Bank Group’s processes too complex 2 Not willing to honestly criticize policies and reform efforts in the country 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 5 Not aligned with other donors’ work 6 Not aligned with country priorities 7 Not adequately sensitive to political/social realities in Togo 8 Too influenced by developed countries 9 Not exploring alternative policy options 10 Not collaborating enough with stakeholders outside the Government 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Arrogant in its approach 14 Not client focused 15 The credibility of its knowledge/data 16 Inadequate number of World Bank Group staff members located in the country 17 Other (please specify): __________________________________________________ 18 Don’t know 110 World Bank Group Country Opinion Survey 2017: Togo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B6. To what extent do you believe that the World Bank Group’s work and support help the poorest in Togo? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B7. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Togo Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below,s please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  4 Guarantees 1 2 3 4 5 6 7 8 9 10  5 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  6 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B8. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 9 Foundations 2 Youth/university groups 10 Media 3 Private sector 11 Emerging donors 4 Local government 12 UN agencies 5 Donor community 13 Regional organizations 6 NGOs/Community Based Organizations 14 Other (please specify): _____________________ 7 Academia/think tanks/research institutes 15 Don’t know 8 Parliament To what extent do you agree with the following statements about the World Bank Group’s work in Togo? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B9 1 2 3 4 5 6 7 8 9 10  relevant role in development in Togo The World Bank Group’s work is aligned with what I B10 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Togo 111 World Bank Group Country Opinion Survey 2017: Togo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Togo, in terms of each of the following? To no degree To a very significant Don't at all degree know B11 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B12 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B13 1 2 3 4 5 6 7 8 9 10  circumstances) B14 Being inclusive 1 2 3 4 5 6 7 8 9 10  B15 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B16 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B17 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B18 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B19 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B20 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B21 1 2 3 4 5 6 7 8 9 10  partners B22 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B23 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Togo with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. To what extent does the World Bank Group partner with the right people to support work on the ground in Togo? (Select only ONE response) 1 Nearly never 2 Rarely 3 Sometimes 4 Nearly always 5 Don’t know 6 Prefer not to answer 112 World Bank Group Country Opinion Survey 2017: Togo SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B28. Which TWO UN organizations do you think it is most important for the World Bank Group to partner with, to tackle the challenges of fragility in Togo? (Select no more than TWO) 1 World Food Program (WFP) 2 World Health Organization (WHO) 3 United Nations Development Program (UNDP) 4 International Monetary Fund (IMF) 5 The United Nations International Children's Emergency Fund (UNICEF) 6 None. I don’t believe the World Bank Group needs to partner with the UN organizations. 7 Don’t know 8 Prefer not to answer B29. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Inadequate funding 13 Other (please specify): ________________________________________ 113 World Bank Group Country Opinion Survey 2017: Togo SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1 How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Togo? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Energy 1 2 3 4 5 6 7 8 9 10  9 Water and sanitation 1 2 3 4 5 6 7 8 9 10  10 Job creation/employment 1 2 3 4 5 6 7 8 9 10  11 Health 1 2 3 4 5 6 7 8 9 10  12 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  13 Trade and exports 1 2 3 4 5 6 7 8 9 10  14 Gender based violence 1 2 3 4 5 6 7 8 9 10  15 Natural resource management 1 2 3 4 5 6 7 8 9 10  16 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  17 Poverty reduction 1 2 3 4 5 6 7 8 9 10  18 Anti corruption 1 2 3 4 5 6 7 8 9 10  19 Economic growth 1 2 3 4 5 6 7 8 9 10  20 Disaster risk management 1 2 3 4 5 6 7 8 9 10  21 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  22 Information and communications technology 1 2 3 4 5 6 7 8 9 10  23 Decentralization 1 2 3 4 5 6 7 8 9 10  24 Social cohesion 1 2 3 4 5 6 7 8 9 10  114 World Bank Group Country Opinion Survey 2017: Togo SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. To what extent does the World Bank Group’s work help to achieve development results in Togo? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C3. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Togo? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Togo? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C4 (i.e., investment lending, Development Policy 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Togo The World Bank Group meets Togo’s needs for C5 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 115 World Bank Group Country Opinion Survey 2017: Togo SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Togo, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Togo’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 116 World Bank Group Country Opinion Survey 2017: Togo SECTION E: WORKING WITH THE WORLD BANK GROUP E1. When working with the World Bank Group on programs, projects and other activities, do you believe that the team …? (Select only ONE response) 1 Almost never has the right skills mix to tackle the challenges of fragility 2 Rarely has the right skills mix to tackle the challenges of fragility 3 Sometimes has the right skills mix to tackle the challenges of fragility 4 Almost always has the right skills mix to tackle the challenges of fragility 5 Don’t know 6 Prefer not to answer To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E2 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E3 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E4 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E5 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E6 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E7 1 2 3 4 5 6 7 8 9 10  in Togo Working with the World Bank Group increases E8 1 2 3 4 5 6 7 8 9 10  Togo’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E9 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E11. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote public private partnerships in Togo? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E12. To what extent do you believe the World Bank Group is adequately staffed in Togo? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E13. To what extent do you believe the World Bank Group measures and corrects its work in real time in Togo? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 117 World Bank Group Country Opinion Survey 2017: Togo SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN TOGO F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Togo? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Increase availability of Reimbursable Advisory Services (RAS) 6 Help to bring discipline/effective supervision to implementation of investment projects 7 Offer more innovative financial products 8 Ensure greater selectivity in its work 9 Provide more adequate data/knowledge/statistics/figures on Togo’s economy 10 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 11 Reach out more to groups outside of Government 12 Increase the level of capacity development in the country 13 Improve the quality of its experts as related to Togo’s specific challenges 14 Increase the level of World Bank Group staffing in Togo’s office 15 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Togo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Togo? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Togo 6 Don’t know 118 World Bank Group Country Opinion Survey 2017: Togo SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN TOGO F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in international partners in Togo? Togo? 1 Social cohesion   2 Public financial management   3 Reducing gender based violence   4 Access to justice systems   5 Security mechanisms   6 Conflict resolution mechanisms   7 Access to basic services   8 Capacity of state institutions   9 Jobs   10 Improving livelihoods   11 Food security   12 Social safety nets   Stimulating dialogue to promote peace and 13   stability F4. To what degree does the World Bank Group support with its resources (financial, technical, knowledge and convening power)? To no degree To a very significant Don't Prefer not at all degree know to answer 1 Social cohesion 1 2 3 4 5 6 7 8 9 10   2 Public financial management 1 2 3 4 5 6 7 8 9 10   3 Reducing gender based violence 1 2 3 4 5 6 7 8 9 10   4 Access to justice systems 1 2 3 4 5 6 7 8 9 10   5 Security mechanisms 1 2 3 4 5 6 7 8 9 10   6 Conflict resolution mechanisms 1 2 3 4 5 6 7 8 9 10   7 Access to basic services 1 2 3 4 5 6 7 8 9 10   8 Capacity of state institutions 1 2 3 4 5 6 7 8 9 10   9 Jobs 1 2 3 4 5 6 7 8 9 10   10 Improving livelihoods 1 2 3 4 5 6 7 8 9 10   11 Food security 1 2 3 4 5 6 7 8 9 10   12 Social safety nets 1 2 3 4 5 6 7 8 9 10   Stimulating dialogue to promote 13 1 2 3 4 5 6 7 8 9 10   peace and stability 119 World Bank Group Country Opinion Survey 2017: Togo SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Togo? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How much face to face access would you like to have with the World Bank Group in Togo (i.e., discussions, meetings, conferences, workshops, training, etc.)? (Select only ONE response) 1 I prefer more frequent interactions with the World Bank Group I prefer the frequency of my interactions with the World Bank Group to be just about the same as they are 2 currently 3 I prefer less frequent interactions with the World Bank Group 4 I prefer to have no face to face interactions with the World Bank Group 5 Prefer not to answer G3. How do you get most of your information about economic and social development issues in Togo? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G4. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written 1 6 Emails materials 2 e-Newsletters 7 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 8 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 9 Other (please specify): ____________________ Direct contact with World Bank Group (i.e., face to 5 face meetings/discussions) Are you aware of the World Bank Group's Access to Information Policies under which the World G5 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G6 Do you have reliable access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G8 Yes No Twitter, YouTube, and Flickr)? 120 World Bank Group Country Opinion Survey 2017: Togo SECTION G: COMMUNICATION AND INFORMATION SHARING G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G10. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 121 World Bank Group Country Opinion Survey 2017: Togo SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Togo? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 122 World Bank Group Country Opinion Survey 2017: Togo SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Togo? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Togo? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Lomé 2 Région des Savanes 3 Région de la Kara 4 Région Centrale 5 Région des Plateaux 6 Région Maritime Thank you for completing the survey! 123