Stakeholder Engagement Plan DRAFT Off-Grid Solutions (last-mile connections) in Khatlon Region, Tajikistan OSHC "Barqi Tojik" OSHC "Barqi Tojik" i Contents 1. Introduction ...................................................................................................................................... 1 Background ............................................................................................................................. 1 Project Summary .................................................................................................................... 3 Objectives of Stakeholder Engagement Plan ......................................................................... 6 2. Regulatory Context ........................................................................................................................... 6 Tajikistan requirements for stakeholder engagement ........................................................... 6 World Bank requirements for stakeholder engagement ....................................................... 7 3. Stakeholder Identification, Analysis and Communication Methods ................................................ 8 Project stakeholders ............................................................................................................... 8 Methodology for Stakeholder Engagement ........................................................................... 9 Main Principles.............................................................................................................. 9 Stakeholder Identification and Analysis ................................................................................. 9 Stakeholder Categorisation .................................................................................................. 11 Affected Parties .......................................................................................................... 12 Other Interested Parties ............................................................................................. 12 Vulnerable Groups ...................................................................................................... 13 4. Stakeholder Engagement Program ................................................................................................ 13 Engagement Methods and Tools .......................................................................................... 14 Description of Engagement Methods ......................................................................... 14 Description of Information Disclosure Methods ........................................................ 25 Timetable for Disclosure ............................................................................................. 25 Planned stakeholder engagement activities ........................................................................ 27 5. Grievance redress mechanism ....................................................................................................... 32 Project tours ............................................................................................................... 32 Citizen/PAP perception survey ................................................................................... 32 Trainings and workshops ............................................................................................ 32 Vulnerable groups ....................................................................................................... 33 Information disclosure ......................................................................................................... 33 6. Grievance Redress Mechanism ...................................................................................................... 33 Grievance resolution process ............................................................................................... 34 Grievance processing............................................................................................................ 38 Grievance logs ...................................................................................................................... 39 Monitoring and reporting on grievances.............................................................................. 39 Points of contact ................................................................................................................... 40 World Bank Grievance Redress System ................................................................................ 40 7. Monitoring and Reporting .............................................................................................................. 41 8. Training ........................................................................................................................................... 42 Annex 1: List of Identified Stakeholders .............................................................................................. 43 Annex 2: Example Grievance Form ...................................................................................................... 54 Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" ii Tables Table 1. Environmental and social documentation for TREP and subprojects ....................................... 2 Table 2 Villages to be electrified in selected districts ............................................................................ 4 Table 3 Stakeholder groups and interest in engagement ..................................................................... 10 Table 4 Methods, Tools and Techniques for Stakeholder Engagement .............................................. 19 Table 5 Stakeholder Engagement and Disclosure Methods ................................................................. 26 Table 6 Planned stakeholder engagement activities ............................................................................ 28 Figures Figure 1. Location of Khatlon and GBAO Regions ................................................................................... 1 Figure 2. Non-electrified villages in Khatlon Province ............................................................................ 4 Figure 3 Schematic process of GCM mechanisms ................................................................................ 35 Figure 4 Typical grievance resolution process ...................................................................................... 36 Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" iii Acronyms and Abbreviations Acronym Description BT Barqi Tojik CLO Community Liaison Officer E&S Environmental & Social EMF Electromagnetic Field ESF Environmental and Social Framework ESIA Environmental and Social Impact Assessment ESMF Environmental and Social Management Framework ESMP Environmental and Social Management Plan ESS Environmental and Social Standard of the 2018 World Bank ESF GBAO Gorno-Badakhshan Autonomous Region (VMKB in Tajik) GRC Grievance Resolution Committee (1 and 2) GRM Grievance Redress Mechanism HSE Health and Safety, Social, and Environment kV Kilovolt masl Meters above sea level NGO Non-Governmental Organization PAP Project-Affected Person (or Project-Affected Party) RAP Resettlement Action Plan RPF Resettlement Policy Framework SEP Stakeholder Engagement Plan WB World Bank Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 1 1. Introduction Background The World Bank is considering providing support to the Tajikistan Rural Electrification Project (TREP), whose purpose is to provide electricity access to selected settlements in Khatlon and Gorno-Badakhshan Autonomous Oblast (GBAO) regions of Tajikistan (Figure 1) and to improve the reliability of electricity supply in GBAO. The total value of the project is US$ 70.0 million, with US$ 20.0 million to be financed by the World Bank. TREP is part of the Risk Mitigation Regime (RMR) that is included in the upcoming World Bank Country Partner Framework for the Republic of Tajikistan for fiscal years 2019-2023. Figure 1. Location of Khatlon and GBAO Regions The TREP is being prepared under the World Bank’s new Environment and Social Framework (ESF), which came into effect on October 1, 2018, replacing the Bank’s Environmental and Social Safeguard Policies. Under the ESF, projects such as TREP must comply with ten Environmental and Social Standards (ESS) in investment project lending financed by the Bank. TREP includes several components: • Construction and operation of a run-of-river 10.5-megawatt (MW) Sebzor hydropower plant (Sebzor HPP) on the Shokhdara River and an associated 6.6/35kiloVolt (kV) substation (implemented by Pamir Energy) • Construction and operation of a 63km 110kV transmission line between Khorog substation and a new 35/110kV substation near Qozideh (implemented by Pamir Energy) Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 2 • Off-grid solutions for electrification of at least 44 settlements located in Khatlon, comprising provision of electricity services to target settlements through construction of “last mile grid connectionsâ€? which will involve constructing short distances of low-voltage distribution lines to connect currently unelectrified settlements in Khatlon and to the national grid (implemented by Barqi Tojik). The World Bank is also providing financing for environmental and social assessments and other planning documentation needed for these projects to meet the requirements of the World Bank’s ESF and other requirements related to environmental and social performance. The various assessments will include: • Environmental and social impact appraisals. The off-grid solutions projects will have preliminary assessments in Environmental and Social Management Frameworks (ESMFs) that will establish criteria for future evaluations of individual electrification projects. • Stakeholder Engagement Plans. Each project component will have a tailored program to engage affected people and other stakeholders • Resettlement Policy Frameworks. Each project component will require the temporary and permanent use of land that is currently allocated to other people and so will result in physical and/or economic displacement of some households. Each will require one or more separate Resettlement Action Plans in the future, but the principles and objectives of the program will be the same for all subprojects. For that reason, a single RPF has been prepared to cover all subprojects. This report presents the Stakeholder Engagement Plan (SEP) for the Off-grid solutions (last-mile grid connections) in Khatlon region of Tajikistan. Documents required for each component are identified in Table 1. Table 1. Environmental and social documentation for TREP and subprojects 18km Sebzor- 63km Khorog- Sebzor HPP & GBAO off-grid Khatlon last- Document to-Khorog to-Qozideh t- substation solutions mile solutions 110kV t-line line ESIA ✓ ✓ ✓ ESMF ✓ ✓ SEP ✓ ✓ ✓ RPF ✓ ESIA: Environmental & Social Impact Assessment ESMF: Environmental and Social Management Framework SEP: Stakeholder Engagement Plan RPF: Resettlement Policy Framework ✓ indicates separate E&S document to be prepared to meet ESF and other applicable requirements ✓ identifies present document Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 3 Barqi Tojik (BT) will be responsible for implementing Khatlon last-mile solutions. Barqi Tojik is the state- owned company responsible for power generation and transmission in several provinces of Tajikistan. Project Summary In Khatlon Province, over 28,000 people in 5,633 households in 136 villages currently are not served by electricity (Figure 2). This subproject will include so-called “last-mile connectionsâ€? for households in selected villages. It will finance household connections and basic wiring costs to alleviate consumer affordability barriers. Household consumers whose connection and internal wiring costs are prefunded by the project may be required to repay the full cost over time. At present, the World Bank intends to provide financing for connecting at least 44 of the unserved villages (Table 2), including over 12,000 people in 2,436 households, to the national grid, specifically including those villages in Shamsiddin Shohin, Fahror, and Hamadoni Regions, which all border Afghanistan. The subproject may also finance last-mile connection costs for social and public facilities (e.g. hospitals, schools, kindergartens), but will not finance such costs for commercial and industrial users. As noted earlier, the subprojects will be implemented by Barqi Tojik. In general, these last-mile connections will include construction of 10kV and 4kV distribution lines from the existing grid to the villages of concern and then to houses in the villages. The work will involve digging holes for single wooden or concrete poles and then placing the poles in the holes and stringing wires between poles and between the last pole and the house. Poles will be 5-7 meters high and all work except stringing wires will be done manually, with little or no mechanized equipment. Altogether, there will be about 65 kilometers of 10kV line and the same of 4kV line. Planning is not yet sufficiently advanced to know the number of poles, but it is likely they will be an average of about 100 meters apart, so the project will include erection of about 1,300 poles (650 for 10kV and 650 for 4kV). The only land that will be required will be for the poles themselves. Pole locations, except for house connections, will be selected so the line does not pass over or within two meters (horizontal distance) of any houses, schools, or other occupied buildings. No land will be needed for permanent use except of the poles themselves, which will occupy an area somewhat less than one square meter and will not restrict any activities or future land use. The contractors will require some small amounts of land for temporary use for storage and preparation. Work crews would come predominantly from the local communities, with only a few supervisory and technical personnel coming from outside; construction in any community would not last more than a few days or weeks. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 4 Figure 2. Non-electrified villages in Khatlon Province Table 2 Villages to be electrified in selected districts Number of â„– Village Population households Shamsiddin Shohin Region 1 Gring 13 80 2 Kavluch 28 227 3 Diyho 20 186 4 Rohi Nav (Chirk) 12 103 5 Kumrog 22 188 6 Shahriston 10 91 7 Kulako Hambel 12 88 8 Urgli 14 97 9 Korgaron 2 15 10 Safedob 25 192 11 Sheli bolo 6 47 12 Bogi Mullo 2 15 Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 5 Number of â„– Village Population households 13 Sari reg 9 61 14 Hami mahlab 6 68 15 Kalandaron 5 26 16 Darelon 6 38 17 Zrang 2 10 18 Irgailuk 11 68 19 Cheptura 1 10 Region total: 19 villages 206 1,610 Farhor Region 1 Zarkor 30 200 2 Pingon 60 480 3 Archa 35 185 4 N.Safarov 38 300 5 Alovuddin 35 210 6 Surkhob 40 320 7 Nowruz 35 210 8 Zoli Zar 10 70 9 Nekmanzar 40 300 10 Istiklol 70 250 Mavzei Urtabuzi 11 150 1200 chamoati Dehot Farhor Region totals 543 3,725 Hamadoni Region 1 Tojikiston 242 968 2 Chubek 136 544 3 Margob 180 730 4 Pushkin 136 560 5 Zafarobod 50 217 6 Hayoti Nav 70 305 7 Oryono 140 571 8 Tagi namak 64 266 9 Darai Caloth 104 427 10 Mechnatobod 162 661 11 Navobod 160 666 12 Gulobod 156 637 13 Fayzobod 48 201 14 Furudgoh 40 127 Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 6 Number of â„– Village Population households Region totals 1,688 6,880 Totals for 44 villages 2437 12215 Grand totals for all non- electrified villages 5,633 28,872 Objectives of Stakeholder Engagement Plan The overall objective of this Stakeholder Engagement Plan (SEP) is to define a program for stakeholder engagement, including public information disclosure and consultation, throughout the construction and operation of the proposed projects. The SEP outlines the ways in which Barqi Tojik and contractors will communicate with stakeholders and includes a mechanism by which people can raise concerns, provide feedback, or make complaints about Barqi Tojik, the contractors, and the project(s) themselves. The involvement of the local population is essential to the success of the project(s) in order to ensure smooth collaboration between project staff and local communities and to minimize and mitigate environmental and social risks related to the proposed project(s). 2. Regulatory Context Tajikistan requirements for stakeholder engagement Public participation in decision making, which follows from the legislation of the Republic of Tajikistan and obligations under international agreements, is a new phenomenon in Tajikistan that requires the necessary legal regulation. The tradition of closed or limited information about decisions that affect the state of the environment have left a definite imprint on the attitude of society to environmental issues. More than twenty years ago, public participation in the decision-making process was difficult even to imagine. Now, there are a number of environmental and other requirements and acts that to some extent regulate public participation in the EIA process in Tajikistan. These acts include: • The Environmental Protection Law establishes the right of citizens to live in a favorable environment and to be protected from negative environmental impacts (Article 12). Citizens also have the right to environmental information (Article 13) as well as to participate in developing, adopting, and implementing decisions related to environmental impacts (Article 13). The latter is assured by public discussion of drafts of environmentally important decisions and public ecological reviews. Public representative bodies have an obligation to take into consideration citizens’ comments and suggestions. • The Law on Environmental Expertise (art. 7) also provides the rights to citizens to conduct a Public Environmental Expertise (that is, a public environmental review). This law also empowers local authorities to facilitate public hearings, questionnaires, and referendums regarding planned activities that are subject to ecological expertise. On 17 July 2001, Tajikistan acceded to the 1998 Aarhus Convention, the provisions of which have priority Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 7 over domestic law that stipulates the rights for Public Environmental Expertise. The element of public participation in the EIA procedure is described in detail in the Procedure (Order) for Conducting an EIA of 2018. Public participation procedures are envisaged for all categories of projects, although in practice they are mainly applied to major projects. The Procedure (Order) for Conducting the EIA of 2014 changed the focus and timing of public discussions, as the previous version (2006) provided for the participation of the public at an early stage of the process (i.e., after submitting a draft declaration of intent to the competent environmental authority) and it was indicated that comments and suggestions from the public be taken into account in drafting the technical task for carrying out the EIA. In fact, this ensured the participation of the public at the stage of defining the range of EIA tasks (scoping). The Procedure for Conducting the EIA of 2018 assumes public discussions only after the preparation of the EIA report by the project developer. World Bank requirements for stakeholder engagement The World Bank’s Environmental and Social Framework (ESF) came into effect on October 1, 2018. The Framework includes Environmental and Social Standard (ESS) 10, “Stakeholder Engagement and Information Disclosureâ€?, which recognizes “the importance of open and transparent engagement between the Borrower and project stakeholders as an essential element of good international practiceâ€?. ESS10 emphasizes that effective stakeholder engagement can significantly improve the environmental and social sustainability of projects, enhance project acceptance, and make a significant contribution to successful project design and implementation. As defined by the 2018 ESF and ESS10, stakeholder engagement is an inclusive process conducted throughout the project life cycle. Where properly designed and implemented, it supports the development of strong, constructive and responsive relationships that are important for successful management of a project’s environmental and social risks. Key elements of ESS10 include: • “Stakeholder engagement is most effective when initiated at an early stage of the project development process, and is an integral part of early project decisions and the assessment, management and monitoring of the project.â€? • “Borrowers will engage with stakeholders throughout the project life cycle, commencing such engagement as early as possible in the project development process and in a timeframe that enables meaningful consultations with stakeholders on project design. The nature, scope and frequency of stakeholder engagement will be proportionate to the nature and scale of the project and its potential risks and impacts. • Borrowers will engage in meaningful consultations with all stakeholders. Borrowers will provide stakeholders with timely, relevant, understandable and accessible information, and consult with them in a culturally appropriate manner, which is free of manipulation, interference, coercion, discrimination and intimidation. • The process of stakeholder engagement will involve the following, as set out in further detail in this ESS: (i) stakeholder identification and analysis; (ii) planning how the engagement with stakeholders will take place; (iii) disclosure of information; (iv) consultation with Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 8 stakeholders; (v) addressing and responding to grievances; and (vi) reporting to stakeholders. • The Borrower will maintain and disclose as part of the environmental and social assessment, a documented record of stakeholder engagement, including a description of the stakeholders consulted, a summary of the feedback received and a brief explanation of how the feedback was taken into account, or the reasons why it was not.â€? Borrowers are required to develop a Stakeholder Engagement Plan (SEP) proportionate to the nature and scale of the project and its potential risks and impacts (paragraph 13). Stakeholders have to be identified and the SEP has to be disclosed for public review and comment as early as possible, before the project is appraised by the World Bank. ESS10 also requires the development and implementation of a grievance redress mechanism that allows project-affected parties and others to raise concerns and provide feedback related to the environmental and social performance of the project and to have those concerns addressed in a timely manner. 3. Stakeholder Identification, Analysis and Communication Methods Project stakeholders Project stakeholders are ‘people who have a role in the Project, or could be affected by the Project, or who are interested in the Project’. Project stakeholders can be grouped into primary stakeholders who are “…individuals, groups or local communities that may be affected by the Project, positively or negatively, and directly or indirectlyâ€?… especially… “those who are directly affected, including those who are disadvantaged or vulnerableâ€? and secondary stakeholders, who are “…broader stakeholders who may be able to influence the outcome of the Project because of their knowledge about the affected communities or political influence over themâ€?. Thus, Project stakeholders are defined as individuals, groups or other entities who: (i) are impacted or likely to be impacted directly or indirectly, positively or adversely, by the Project (also known as ‘affected parties’); and (ii) may have an interest in the Project (‘interested parties’). They include individuals or groups whose interests may be affected by the Project and who have the potential to influence the Project outcomes in any way. Cooperation and negotiation with the stakeholders throughout the Project development often also require the identification of persons within the groups who act as legitimate representatives of their respective stakeholder group, i.e. the individuals who have been entrusted by their fellow group members with advocating the groups’ interests in the process of engagement with the Project. Community representatives may provide helpful insight into the local settings and act as main conduits for dissemination of the Project-related information and as a primary communication/liaison link between the Project and targeted communities and their established networks. The legitimacy of such representatives may stem both from their official elected status and their informal and widely Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 9 supported standing within the community that allows them to act as focal points of contact in Project’s interaction with its stakeholders. Examples of legitimate stakeholder representatives include and are not limited to: • elected officials of regional, local, and village councils and self-governance bodies; • leaders of informal or traditional community institutions such as village headpersons or chiefs of the communes; • non-elected leaders that have wide recognition within their community, such as chairpersons of local initiative groups, committees, local cooperatives etc.; • leaders of community-based organizations, local NGOs and women’s groups; • the elders and veterans within the affected community; • religious leaders, including those representing traditional faiths; • teachers and other respected persons in the local communities, etc. Verification of stakeholder representatives (i.e. the process of confirming that they are legitimate and genuine advocates of the community they represent) remains an important task in establishing contact with the community stakeholders. Legitimacy of the community representatives can be verified by talking informally to a random sample of community members and heeding their views on who can be representing their interests in the most effective way. Methodology for Stakeholder Engagement Main Principles In order to meet best practice approaches, Barqi Tojik will apply the following principles for stakeholder engagement: • Openness and life-cycle approach: public consultations for the project(s) will be arranged during the whole life-cycle, carried out in an open manner, free of external manipulation, interference, coercion or intimidation; • Informed participation and feedback: information will be provided to and widely distributed among all stakeholders in an appropriate format; opportunities are provided for communicating stakeholders’ feedback, for analyzing and addressing comments and concerns; • Inclusiveness and sensitivity: stakeholder identification is undertaken to support better communications and build effective relationships. The participation process for the projects(s) is inclusive. All stakeholders at all times encouraged to be involved in the consultation process. Equal access to information is provided to all stakeholders. Sensitivity to stakeholders’ needs is the key principle underlying the selection of engagement methods. Special attention is given to vulnerable groups, in particular women, youth, elderly including diverse ethnic groups. Stakeholder Identification and Analysis Stakeholder engagement process for the off-grid electrification solutions in Khatlon has started from identification, mapping and analysis. It is anticipated that this Stakeholder Engagement Plan (SEP) will Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 10 help clarify the stakeholder identification procedure at the national level for the forthcoming stages. This will guide Barqi Tojik and allow complying with above cited commitments (national and international). The following criteria, adjusted to take account of local specific conditions, are proposed to be used for the identification of stakeholders: • Liability: project implementation or on-going operations may result in legal, financial or other liabilities of the proponent to a social group; • Influence: a social group may be able to substantially influence project implementation or on- going operations ; • Partnership: there are opportunities for building partnership relations between the project developer and a given social group in the framework of the project implementation or on-going operations; • Dependency: project implementation may significantly affect a given social group, in particular, it may affect vital interests of its representatives if they are dependent on the project on-going operations in economic or financial terms; • Representation: a social group may have a right to represent interests with regard to a project or on-going operations, and this right is legitimated through legislation, custom and and/or cultural specifics; • Expressed interest: a social group and/or individual may express interest to a project or on- going operations, and this group is not necessarily directly affected by the planned or current activities A general list of stakeholder groups identified is presented in Table 3 below. Table 3 Stakeholder groups and interest in engagement Stakeholder group Interest/cause in engagement International level Environmental and societal NGOs Scientific understanding of the range or problems associated with the project(s). National level Administration Legislative and executive authorities. Functions of supervision and monitoring NGOs Represents the interests of different interested parties and vulnerable groups Mass media They are intermediaries for informing the general public about the planned activities of the project developer(s) and for information disclosure in connection with the proposed project(s). Scientific structures Scientific understanding of the range or problems associated with the proposed project(s). Scientific approach to the relevant issues. Possible specialists’ provision for further activity in project implementation. Business community Economically interested business entities (conclusion of Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 11 Stakeholder group Interest/cause in engagement contracts, economic damage due to competition, etc.); they can be also potential customers of the project developer. Project employees and Project’s sub- Technical understanding of the range or problems associated contractors with the proposed project(s) including H&S issues. Regional and district level Administration of Khatlon Region Legislative and executive authorities. Functions of supervision and monitoring Administrations of 3 districts of Legislative and executive authorities. Functions of supervision Khatlon region (for WB financed and monitoring projects) Local NGOs Represents interests of different interested parties and vulnerable groups Mass media They are intermediaries for informing the general public about the planned activities of the project developer and for information disclosure in connection with the proposed project. Business community Economically interested business entities (conclusion of contracts, economic damage due to competition, etc.); they can be also potential customers of the project developer. Local communities Interested parties living in regions of seismic activities that could be indirectly affected by the realization of the projects Local level Chairpersons of Jamoats Represents interests of affected communities (land users) and vulnerable groups Local land users and other local Potential vulnerable groups, affected communities and other population interested parties living in the close vicinity to seismic study activity Stakeholder Categorisation For the purposes of effective and tailored engagement, stakeholders of the proposed project(s) can be divided into the following core categories: • Affected Parties – persons, groups and other entities within the Project Area of Influence (PAI) that are directly influenced (actually or potentially) by the project and/or have been identified as most susceptible to change associated with the project, and who need to be closely engaged in identifying impacts and their significance, as well as in decision-making on mitigation and management measures; • Other Interested Parties – individuals/groups/entities that may not experience direct impacts from the Project but who consider or perceive their interests as being affected by the project and/or who could affect the project and the process of its implementation in some way; and • Vulnerable Groups – persons who may be disproportionately impacted or further disadvantaged by the project(s) as compared with any other groups due to their vulnerable Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 12 1, status and that may require special engagement efforts to ensure their equal representation in the consultation and decision-making process associated with the project(s). Engagement with all identified stakeholders will help ensure the greatest possible contribution from the stakeholder parties toward the successful implementation of the project(s) and will enable the project(s) to draw on their pre-existing expertise, networks and agendas. It will also facilitate both the community’s and institutional endorsement of the project(s) by various parties. Access to the local knowledge and experience also becomes possible through the active involvement of stakeholders. A description of the aforementioned stakeholder groups is provided in the Annex 1. Affected Parties Affected Parties include local communities, community members and other parties that may be subject to direct impacts from the Project during electrification activities. Specifically, the following individuals and groups fall within this category: • Communities in the vicinity of the project’s planned activities; • The local population and local communes; • Residents, business entities, and individual entrepreneurs in the area of the project that can benefit from the employment, training and business opportunities; • Government officials, including Municipal Administration of the in the project area, village administrations, environmental protection authorities; • Community-based groups and non-governmental organizations (NGOs) that represent local residents and other local interest groups, and act on their behalf; and • Barqi Tojik employees and contractors. Local NGOs and initiative/advocacy groups represent the considerable capacity that the project(s) may tap for disseminating the information and raising awareness of the planned activities among the potentially affected communities in the project area. NGOs typically have well established interaction with the local communities, are able to propose the most effective and culturally appropriate methods of liaising based on the local customary norms and prevailing means of communication, and possess the facilitation skills that may be utilized as part of the project’s consultations. In addition, NGOs may lend assistance in disseminating information about the proposed project(s) to the local communities, including in the remote areas (e.g. by placing information materials about the project in their offices, distributing the project information lists during events that they are organizing), and provide venues for the engagement activities such as focus-group discussions. Other Interested Parties The projects’ stakeholders also include parties other than the directly affected communities, including: 1 Vulnerable status may stem from an individual’s or group’s race, national , ethnic or social origin, color, gender, language, religion, political or other opinion, property, age, culture, literacy, sickness, physical or mental disability, poverty or economic disadvantage, and dependence on unique natural resources. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 13 • Residents of the other rural settlements within the project area, who can benefit from employment and training opportunities stemming from the project; • Civil society groups and NGOs on the regional, national and local levels, that pursue environmental and socio-economic interests and may become partners of the project . Organizations within this group are likely to be located outside the project’s Direct Area of Influence; • Business owners and providers of services, goods and materials within the project area that will be involved in the project’s wider supply chain or may be considered for the role of project’s suppliers in the future; • Government of the Tajikistan – government officials, permitting and regulatory agencies at the national and regional levels, including environmental, technical, social protection and labor authorities. • Mass media and associated interest groups, including local, regional and national printed and broadcasting media, digital/web-based entities, and their associations. Vulnerable Groups A significant factor in achieving inclusiveness of the engagement process is safeguarding the participation of vulnerable individuals in public consultations and other engagement forums established by the project. The vulnerability may stem from person’s origin, gender, age, health condition, economic deficiency and financial insecurity, disadvantaged status in the community (e.g. minorities or fringe groups), dependence on other individuals or natural resources, etc. Engagement with the vulnerable groups and individuals often requires the application of specific measures and assistance aimed at the facilitation of their participation in the project-related decision making so that their awareness of and input to the overall process are commensurate to those of the other stakeholders. Within the Project Area of Influence, the vulnerable groups may include and are not limited to the following: • Elderly people and veterans of war; • Persons with disabilities and their careers; • Low-income families dependent on state support; • Women-headed households or single mothers with underage children; • The unemployed persons. Vulnerable groups within the communities affected by the project will be further confirmed and consulted through dedicated means, as appropriate. Description of the methods of engagement that will be undertaken by the project is provided in the following sections. 4. Stakeholder Engagement Program Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 14 This section describes stakeholder engagement activities that will be implemented by Barqi Tojik going forwards, including activities tailored to the specific project phases/developments as well as the on- going routine engagement. Engagement Methods and Tools The project(s) intend to utilize various methods of engagement that will be used by as part of its continuous interaction with the stakeholders. For the engagement process to be effective and meaningful, a range of various techniques need to be applied that are specifically tailored to the identified stakeholder groups. Methods used for consulting with statutory officials may be different from a format of liaising with the local communities (focus group discussions, displays and visuals with a lesser emphasis on technical aspects). The format of every consultation activity should meet general requirements on accessibility, i.e. should be held at venues that are easily reachable and do not require long commute, entrance fee or preliminary access authorization, cultural appropriateness (i.e. with due respect to the local customs and norms), and inclusiveness, i.e. engaging all segments of the local society, including disabled persons, the elderly, minorities, and other vulnerable individuals. If necessary, logistical assistance should be provided to enable participants from the remote areas, persons with limited physical abilities and those with insufficient financial or transportation means to attend public meetings scheduled by the project. Ensuring the participation of vulnerable individuals and groups in project consultations may require the implementation of tailored techniques. Since their vulnerable status may lead to people’s diffidence and reluctance or physical incapacity to participate in large-scale community meetings, visiting such individuals/ families at their homes or holding separate small group discussions with them at an easily accessible venue is a way for the project to reach out to the groups who, under standard circumstances, are likely to be insufficiently represented at community gatherings. Description of Engagement Methods Various methods of engagement will be used as part of the project’s interaction with the stakeholders, to ensure that different stakeholder groups are successfully reached and are involved in the process of consultation, decision-making and the development of impact management solutions. International standards increasingly emphasize the importance of a consultation being ‘free, prior and informed’, which implies an accessible and unconstrained process that is accompanied by the timely provision of relevant and understandable information. In order to fulfil this requirement, a range of consultation methods are applied that specifically focus on this approach. Information that is communicated in advance of public consultations primarily includes an announcement thereof in the public media – local, regional and national, as well as the distribution of invitations and full details of the forthcoming meeting well in advance, including the agenda. It is crucial Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 15 that this information is widely available, readily accessible, clearly outlined, and reaches all areas and segments of the target community. These parameters can be achieved by implementing the following approach: • Advance public notification of an upcoming consultation meeting follows the same fundamental principles of communication, i.e. it should be made available via publicly accessible locations and channels. The primary means of notification may include mass media and the dissemination of posters/ advertisements in public places. The project keeps proof of the publication (e.g. a copy of the newspaper announcement) for the accountability and reporting purposes. Existing notice boards in the communities may be particularly useful for distributing the announcements, such as boards adjacent to the widely visited public premises – village councils, post offices, stores, transport links, and offices of the local NGOs. When the notifications are placed on public boards in open air, it should be remembered that the posters are exposed to weather, may be removed by bypassers or covered by other advertisements. The project’s staff will therefore maintain regular checks in order to ensure that the notifications provided on the public boards remain in place and legible. • Another critical aspect of the meeting preparation process is selecting the methods of communication that reach the potential audience with lower levels of literacy or those who are not well-versed in the technical aspects of the proposed. Oral communication is an option that enables the information to be readily conveyed to such persons. This includes involving the selected community representatives/ village leaders/ local NGOs and initiative groups to relay up-to-date information on the project and consultation meetings to other members of the community, particularly to those in remote areas of the Khatlon region for a larger part of the year. Advertising the project and the associated meetings via radio or television and making direct calls (in case fixed-line or mobile phone communication is available) is another method that allows reaching out to the remote audiences. The announcement of a public meeting or a hearing is made sufficiently in advance, thereby enabling participants to make necessary arrangements, and provides all relevant details, including date, time, location/venue and contact persons. • Placement of the project materials in the public domain is also accompanied by making available a register of comments and suggestions that can be used by any member of the affected community and general public to provide their written feedback on the contents of the presented materials. As a rule, the register is made available for the entire duration of the requisite disclosure period. Where necessary, a project representative or an appointed consultant should be made available to receive and record any verbal feedback in case some stakeholders experience a difficulty with providing comments in the written form. • Drafting an agenda for the consultation meeting is an opportunity to provide a clear and itemized outline of the meeting’s structure, sequence, chairpersons, a range of issues that will be discussed and a format of the discussion (e.g. presentation/ demonstration followed by a Questions & Answers – Q&A session, facilitated work in small groups, feature story and experience sharing, thematic sessions with a free speaking format enabling the exchange of ideas). A clearly defined scope of issues that will be covered at the meeting gives the prospective participants an opportunity to prepare their questions and comments in advance. It is essential to allocate a sufficient amount of time for a concluding Q&A session at the end of Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 16 any public meeting or a hearing. This allows the audience to convey their comments and suggestions that can subsequently be incorporated into the design of the project. Keeping a record of all public comments received during the consultations meetings enables the project’s responsible staff to initiate necessary actions, thereby enhancing the project’s overall approach taking onto consideration the stakeholders’ priorities. The recorded comments and how they have been addressed by the project becomes an appropriate material for inclusion in the project’s regular reporting to the stakeholders. • Distribution of targeted invitations to the consultation meeting or a hearing is an important element of the preparation process and is based on the list of participants that is compiled and agreed in advance of the consultation. Invitations may be sent both to certain individuals that have been specifically identified as relevant stakeholders (e.g. representatives of authorities, leaders of local NGOs and initiative groups, village chairpersons) and as public invites (e.g. addressed to initiative and professional bodies, local organizations, and other public entities). Text of individual invitations can be tailored to reflect the specifics of an invitee and their role in the process, whereas the text of public invitations normally indicates general details. Means of distributing the invitations should be appropriate to the customary methods of communication that prevail locally in the Project Area of Influence (PAI). Depending on the availability and technical feasibility, the following means of distribution can be used: direct mail (post); as an inclusion with other existing public mailings, utility bills, or circulates from a local authority. The invitation should typically contain a clear request for confirmation of the participation, also specifying a date by which the confirmation is expected. All invitations that were sent out are tracked in order to determine and manage the response rate. If no response has been received, the invitation can be followed up by a telephone call or e-mail where possible. Barqi Tojik will use a range of techniques to fulfill the main purpose of its consultation activities aimed at raising the community’s and stakeholder awareness about the planned and current activities undertaken by the project, as well as to solicit public feedback that can subsequently be input into the project’s mitigation and enhancement measures. As discussed above, due consideration will be given to the cultural appropriateness and inclusiveness of the consultation settings as well as gender and other sensitivities that may prevail in the local communities. Knowledge and advice of the community representatives and local NGOs are invaluable to ensure that these aspects are fully observed. If deemed necessary, separate meetings and focus group discussions will be held, as described above. An attendance list is made available at the commencement of the consultation/hearing in order to record all participants who are present at the meeting and their affiliation. Wherever possible, attendees’ signatures should be obtained as a proof of their participation. Details of the attendees who were not initially on the list (e.g. those participating in place of somebody else, or general public) should be included in addition to those who have registered for the meeting in advance. In most cases and as a general practice, the introductory initial part of the meeting or a hearing should be delivered in a format that is readily understandable to the audience of laypersons and should be free of excessive technical jargon. If necessary, preference should be given, whenever possible, to the oral and visual methods of communication (including presentations, pictorials, illustrations, graphics and Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 17 animation) accompanied by hand-out materials imparting the relevant information in understandable terms rather than as text laden with technical intricacies. Where technical specifics of the project’s particular activities or solutions are required to be delivered in a greater level of detail, it will be ensured that the information conveyed remains comprehensible to all members of the audience and that the description of complex technicalities is adapted to their level of understanding, thereby enabling productive feedback and effective discussion. If a large audience is expected to attend a public meeting or a hearing, necessary arrangements will be made to ensure audibility and visibility of the presentation and any demonstrations involved. This includes provision of a microphone, proper illumination, projector, places allocated for the wheelchair users, etc. Taking records of the meeting is essential both for the purposes of transparency and the accuracy of capturing public comments. At least three ways of recording may be used, including: • taking written minutes of the meeting by a specially assigned person or a secretary; • audio recording (e.g. by means of voice recorders); and • photographing. The latter should be implemented with a reasonable frequency throughout the meeting, allowing notable scenes to be captured but at the same time not distracting or disturbing the audience excessively. Where feasible, the video recording may also be undertaken. Combination of these methods assures that the course of the meeting is fully documented and that there are no significant gaps in the records which may result in some of the important comments received from the stakeholder audience being overlooked. As a possible option in addition to the Q&A session nearer the close of the public meeting/hearing, evaluation (feedback) forms may be distributed to participants in order to give them an opportunity to express their opinion and suggestions on the project. This is particularly helpful for capturing individual feedback from persons who may have refrained from expressing their views or concerns in public. Questions provided in the evaluation form may cover the following aspects: • Participant’s name and affiliation (these items are not mandatory if the participant prefers to keep the form confidential) • How did they learn about the Project and the consultation meeting? • Are they generally in favour of the Project? • What are their main concerns or expectations/hopes associated with the Project or the particular activity discussed at the meeting? • Do they think the Project will bring some advantages to their community as a whole? • Is there anything in the Project and its design solutions that they would like to change or improve? Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 18 • Do they think that the consultation meeting has been useful in understanding the specific activities of the Project, as well as associated impacts and mitigation measures? What aspects of the meeting they particularly appreciated or would recommend for improvement? Bearing in mind that some of the participants might find completion of the evaluation form challenging due to the literacy constraints or concerns about their confidentiality, the distribution of the feedback forms should always be explained that filling the form is optional. Some persons may be willing to express their feedback verbally and in this case a member of Project staff will be allocated to take notes. A summary description of the engagement methods and techniques that will be applied by project developer is provided in Table 4 below. The summary presents a variety of approaches to facilitate the processes of information provision, information feedback as well as participation and consultation. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 19 Table 4 Methods, Tools and Techniques for Stakeholder Engagement Method / Tool Description and Use Contents Dissemination Method Target Groups Information Provision Distribution of Used to convey information on Printed materials present Distribution as part of Households in Project Area of printed public the Project and regular updates illustrative and written consultation meetings, public Influence. materials: leaflets, on its progress to local, regional information on Project activities, hearings, discussions and Residents of Khatlon Region, as well brochures, fact and national stakeholders. facilities, technologies and design meetings with stakeholders, as as wider stakeholders in Tajikistan. sheets solutions, as well as impact well as household visits in remote mitigation measures. areas. Presented contents are concise Placement at the offices of local and adapted to a layperson administrations and NGOs, reader. Graphics and pictorials are libraries and other public venues. widely used to describe technical aspects. Information may be presented both in Russian and Tajik for local and national stakeholders, and in English for international audience. Distribution of A newsletter or an update circular Important highlights of Project Circulation of the newsletter or Households in Project Area of printed public sent out to Project stakeholders achievements, announcements of update sheet with a specified Influence. materials: on a regular basis to maintain planned activities, changes, and frequency in the Project Area of Public venues in Project Area of newsletters/ awareness of the Project overall progress. Influence, as well as to any other Influence – local administrations, updates development. stakeholders that expressed their libraries. interest in receiving these periodicals. Residents in project area Means of distribution – post, emailing, electronic subscription, delivery in person. The mailed material can be accompanied by an enclosed postage-paid comment/feedback form that a reader can fill in a Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 20 Method / Tool Description and Use Contents Dissemination Method Target Groups return to the Project’s specified address. Printed Inserts, announcements, press Notification of forthcoming public Placement of paid information in Residents in project area advertisements in releases, short articles or feature events or commencement of local, regional and national the media stories in the printed media – specific Project activities. printed media, including those newspapers and magazines General description of the Project intended for general reader and and its benefits to the specialised audience community. Radio or television Short radio programmes, video Description of the Project, Project Collaboration with media Residents in project area entries materials or documentary development updates, solutions producers that operate in the broadcast on TV. for impact mitigation. region and can reach local Advance announcement of the audiences. forthcoming public events or commencement of specific Project activities. Visual presentations Visually convey Project Description of the Project and Presentations are widely used as Affected communities in in the information to affected related solutions/impact part of the public hearings and project area, participants of the communities and other interested management measures. other consultation events with public hearings, consultations, audiences. Updates on Project development. various stakeholders. rounds tables, focus group discussions and other forums attended by Project stakeholders. Authorities and other governmental bodies. Notice boards Displays of printed information on Advance announcements of the Printed announcements and Directly affected communities in the notice boards in public places. forthcoming public events, notifications are placed in visible project area commencement of specific and easily accessible places Project activities, or changes to frequented by the local public, the scheduled process. including libraries, village cultural centres, post offices, shop, local administrations. Information Feedback Information Placement of Project-related Various Project-related materials, Deposition of materials in publicly Directly affected communities in the Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 21 Method / Tool Description and Use Contents Dissemination Method Target Groups repositories information and printed materials ESMF documentation, available places (offices of local project area accompanied by a in dedicated/designated locations environmental and social action NGOs, local administrations, feedback that also provide visitors and plans. libraries) for the duration of a mechanism readers with an opportunity to disclosure period or permanently. leave their comments in a Audience are also given free feedback register. access to a register of comments and suggestions. Dedicated Setting up a designated and Any issues that are of interest or Telephone numbers are specified Local communities within the Project telephone line manned telephone line that can concern to the local communities on the printed materials Area of Influence. (hotline) be used by the public to obtain and other stakeholders. distributed to Project Any other stakeholders and information, make enquiries, or stakeholders and are mentioned interested parties. provide feedback on the Project. during public meetings. Initially, telephone numbers of Project’s designated staff should Project’s specialised staff can be be assigned to answer and shared with the public, respond to the calls, and to direct particularly staff involved in callers to specialist experts or to stakeholder engagement, public offer a call-back if a question relations and environmental requires detailed consideration. protection. Internet/Digital Launch of Project website to Information about Project A link to the Project web-site Affected communities, Project Media promote various information and operator and shareholders, should be specified on the printed stakeholders and other interested updates on the overall Project, Project development updates, materials distributed to parties that have access to the impact assessment and impact health and safety, community stakeholders. internet resources. management process, relations, community updates, Other on-line based platforms can procurement, employment employment and procurement, also be used, such as web- opportunities, as well as on environmental and social aspects. conferencing, webinar Project’s engagement activities presentations, web-based with the public. meetings, Internet surveys/polls Web-site should have a built-in etc. feature that allows viewers to Limitation: Not all leave comments or ask questions parties/stakeholders have access about the Project. to the internet, especially in the Website should be available in remote areas and in communities. two languages – Russian for the Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 22 Method / Tool Description and Use Contents Dissemination Method Target Groups local and national audience, and in English for international stakeholders. Surveys, Interviews The use of public opinion surveys, Description of the proposed Soliciting participation in Directly affected households in the and Questionnaires interviews and questionnaires to Project and related surveys/interviews with specific Project Area of Influence. obtain stakeholder views and to solutions/impact management stakeholder groups or Other communities within the complement the statutory measures. community-wide. Project Area of Influence. process of public hearings. Questions targeting stakeholder Administering questionnaires as perception of the Project, part of the household visits. associated impacts and benefits, concerns and suggestions. Feedback & A suggestion box can be used to Any questions, queries or Appropriate location for a Directly affected households in the Suggestion Box encourage residents in the concerns, especially for suggestion box should be selected Project Area of Influence. affected communities to leave stakeholders that may have a in a safe public place to make it Other communities within the written feedback and comments difficulty expressing their views readily accessible for the Project Area of Influence. about the Project. and issues during public meetings. community. Contents of the suggestion box Information about the availability should be checked by designated of the suggestion box should be Project staff on a regular basis to communicated as part of Project’s ensure timely collection of input regular interaction with local and response/action, as stakeholders. necessary. Consultation & Participation Public hearings Project representatives, the Detailed information on the Wide and prior announcement of Directly affected communities in the affected public, authorities, activity and/or facility in question, the public hearing and the Project Area of Influence. regulatory bodies and other including a presentation and an relevant details, including Other communities within the stakeholders for detailed interactive Questions & Answers notifications in local, regional and Project Area of Influence. discussion on a specific activity or session with the audience. national mass media. facility that is planned by the Residents of in the Project Area of Targeted invitations are sent out Influence Project and which is subject to the to stakeholders. statutory expert review. Public disclosure of Project materials and associated impact assessment documentation in Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 23 Method / Tool Description and Use Contents Dissemination Method Target Groups advance of the hearing. Viewers/readers of the materials are also given free access to a register of comments and suggestions that is made available during the disclosure period. Household visits Household-level visits can be Description of the Project and Visits should be conducted by Directly affected in the Project Area conducted to supplement the related solutions/impact Project’s designated staff with a of Influence. statutory process of public management measures. specified periodicity. hearings, particularly to solicit Any questions, queries or Limitation: logistical challenges in feedback from community concerns, especially for reaching households in remote members and vulnerable persons stakeholders that may have a locations. who may be unable to attend the difficulty expressing their views formal hearing events. and issues during formal community-wide meetings. Focus Group Used to facilitate discussion on Project’s specific activities and Announcements of the Directly affected households in the Discussions and Project’s specific issues that merit plans, design solutions and impact forthcoming meetings are widely Project Area of Influence, youth, Round Table collective examination with mitigation/management circulated to participants in elderly, women, and other Workshops various groups of stakeholders. measures that require detailed advance. vulnerable groups. discussion with affected Targeted invitations are sent out stakeholders. to stakeholders. Information centres Project’s designated venue for Project-related materials. Information about the info centre Directly affected communities in the and field offices depositing Project-related Any issues that are of interest or or a field office with open hours Project Area of Influence and any information that also offers open concern to the local communities for the public, together with other stakeholders and interested hours to the community and and other stakeholders. contact details, is provided on the parties. other members of the public, with Project’s printed materials Project staff available to respond distributed to stakeholders, as to queries or provide well as during public meetings clarifications. and household visits. Site Tours Visits to Project Site and facilities Demonstration of specific Targeted invitations distributed to Local communities within the Project organised for local communities, examples of Project’s design selected audience offering an Area of Influence. authorities and the media to solutions and approaches to opportunity to participate in a Elected officials. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 24 Method / Tool Description and Use Contents Dissemination Method Target Groups demonstrate Project solutions. managing impacts. visit to the Project Site. Media groups. Visitors are accompanied by the Limitation: possible safety NGOs and other initiative groups. Project’s staff and specialists to restrictions on the site access cover various aspects and to during active construction works. address questions arising from the public during the tour. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 25 Description of Information Disclosure Methods As a standard practice, the Project materials (ESMF, ESMP, SEP, RFP or RAP) released for disclosure are accompanied by making available the registers of comments and suggestions from the public that are subsequently documented by the project developer in a formal manner. The project developer will continue applying the similar approach to disclosure for any additional E&S appraisal materials that will be prepared as part of the project development. The ESMF report (together with the associated environmental and social management plan – ESMP) in Russian, and English will be made available for public review for the period of 60 days in accordance with the international requirements. Subject to the disclosure will also this Stakeholder Engagement Plan. The SEP will be released in the public domain simultaneously with the ESMF and ESMP reports and will be available for stakeholder review during the same period of time, i.e. 60 days. Distribution of the disclosure materials will be through making them available at venues and locations frequented by the community and places to which public have unhindered access. Free printed copies of the ESMF/ESMPs and the SEP in Russian and Tajik will be made accessible for the general public at the following locations: • The Project office in Dushanbe; • Village administrations in several districts (tbd); • Municipal administrations of the Districts affected by the Project; • Regional administrations • Local NGO offices in Dushanbe and Khatlon regions; and • Other designated public locations to ensure wide dissemination of the materials. Electronic copies of the ESMF, ESMP, NTS, RFP, RAP (as required) and SEP will be placed on the project web-site http://www.barqitojik.tj/en/. This will allow stakeholders with access to Internet to view information about the planned development and to initiate their involvement in the public consultation process. The web-site will be equipped with an on-line feedback feature that will enable readers to leave their comments in relation to the disclosed materials. The mechanisms which will be used for facilitating input from stakeholders will include press releases and announcements in the media, notifications of the aforementioned disclosed materials to local, regional and national NGOs as well as other interested parties. Timetable for Disclosure The disclosure process associated with the release of project E&S appraisal documentation, as well as the accompanying SEP will be implemented within the following timeframe: • Placement of the ESMF (including ESMP and RPF), and SEP in public domain – Dates to be confirmed by Barqi Tojik • 60-day disclosure period – Dates to be confirmed by Barqi Tojik Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 26 • Public consultation meetings in project affected communities and with other stakeholders to present and discuss findings of the ESMF and measures proposed in the ESMP - Dates to be confirmed by Barqi Tojik • Addressing stakeholder feedback received on the entire disclosure package - Dates to be confirmed by Barqi Tojik. The SEP will remain in the public domain for the entire period of project development and will be updated on a regular basis as the project progresses through its various phases, in order to ensure timely identification of any new stakeholders and interested parties and their involvement in the process of collaboration with the project. The methods of engagement will also be revised periodically to maintain their effectiveness and relevance to the project’s evolving environment. The outline presented in the table below summarizes the main stakeholders of the project, types of information to be shared with stakeholder groups, as well as specific means of communication and methods of notification. Table 5 below provides a description of stakeholder engagement and disclosure methods recommended to be implemented during stakeholder engagement process. Table 5 Stakeholder Engagement and Disclosure Methods Stakeholder Group Project Information Shared Means of communication/ disclosure Local population in the International ESMF, ESAP/ESMP, Public notices. Project Area of and Stakeholder Engagement Electronic publications and press Influence Plan; releases on the Project web-site. Public Grievance Procedure; Dissemination of hard copies at Regular updates on Project designated public locations. development. Press releases in the local media. Consultation meetings. Information leaflets and brochures. Separate focus group meetings with vulnerable groups, as appropriate. Non-governmental ESMF, ESMP, RFP, RAP (if Public notices. and community-based triggered), and Stakeholder Electronic publications and press organizations Engagement Plan; releases on the project web-site. Public Grievance Procedure; Dissemination of hard copies at Regular updates on Project designated public locations. development. Press releases in the local media. Consultation meetings. Information leaflets and brochures. Government ESMF, ESMP, Executive Summary, Dissemination of hard copies of the authorities and and Stakeholder Engagement ESMF, ESMP, RFP package, and SEP at agencies Plan; municipal administrations. Regular updates on Project Project status reports. development; Meetings and round tables. Additional types of Project’s information if required for the purposes of regulation and Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 27 Stakeholder Group Project Information Shared Means of communication/ disclosure permitting. Related businesses Stakeholder Engagement Plan; Electronic publications and press and enterprises Public Grievance Procedure; releases on the Project web-site. Updates on Project development Information leaflets and brochures. and tender/procurement Procurement notifications. announcements. Project Employees Employee Grievance Procedure; Staff handbook. Updates on Project development. Email updates covering the Project staff and personnel. Regular meetings with the staff. Posts on information boards in the offices and on site. Reports, leaflets. Planned stakeholder engagement activities Stakeholder engagement activities will need to provide stakeholder groups with relevant information and opportunities to voice their views on topics that matter to them. Table 6 presents the stakeholder engagement activities Barqi Tojik will undertake for their project(s). The activity types and their frequency are adapted to the three main project stages: project preparation (including design, procurement of contractors and supplies), construction, and operation and maintenance. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 28 Table 6 Planned stakeholder engagement activities Stage Target stakeholders Topic(s) of engagement Method(s) used Location/frequency Responsibilities Project Affected People: - ESMF,ESMP, RPF, SEP, RAP - Public meetings, separate meetings - In Jamoats for disclosure of - Barqi Tojik HSE - People potentially affected (if triggered) disclosures for women and vulnerable Drafts ESMF, RPF, SEP, RAP team STAGE 1: PROJECT PREPARATION (PROJECT DESIGN, SCOPING, RESETTLEMENT PLANNING, by land acquisition - Land acquisition process - Face-to-face meetings (if triggered) - CLO - People residing in project - Assistance in gathering - Mass/social media communication - In Jamoats at beginning of - Specialists area official documents for (as needed) construction that would responsible for - Vulnerable households authorized land uses - Disclosure of written information: affect the area land acquisition - Compensation rates, brochures, posters, flyers, website - Continuous - RAP consultant methodology Information boards or desks - In communication through - Compensation packages Jamoats mass/social media and - Project scope and - Grievance mechanism routine interactions rationale - Barqi Tajik monthly newsletter - Throughout RAP - Project E&S principles development as needed ESMF/RPF/SEP DISCLOSURE) - Resettlement and livelihood restoration options - Grievance mechanism process Other Interested Parties - ESMF, ESMP, RPF, SEP, - Face-to-face meetings - Throughout RAP - Barqi Tojik E&S (External) RAP disclosures - Joint public/community meetings development as needed Team & - Jamoats and Khukumats in - Land acquisition process with PAPs - Project launch meetings in management Khatlon - Identification of land plots Jamoats - CLO - Representatives in villages and uses - Quarterly meetings in - Specialists - Resettlement and affected villages and responsible for livelihood restoration Jamoats land acquisition options (if needed) - Disclosure meetings in - RAP consultant - Project scope, rationale Jamoats and Khatlon and E&S principles Khukumat - Grievance mechanism process Other Interested Parties - ESMF, ESMP, RPF, SEP, - Public meetings, - Project launch meetings in - Barqi Tojik HSE (External) RAP disclosures trainings/workshops (separate Jamoats team - Press and media - Grievance mechanism meetings specifically for women and - Meetings in affected - CLO - NGOs Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 29 Stage Target stakeholders Topic(s) of engagement Method(s) used Location/frequency Responsibilities - Businesses and business - Project scope, rationale vulnerable as needed) villages and Jamoats as organizations and E&S principles - Mass/social media communication needed - Workers' organizations - - Disclosure of written information: - Communication through - Academic institutions Brochures, posters, flyers, website mass/social media (as - National Government - Information boards or desks in needed) Ministries Jamoats - Information desks with - Khatlon Government - Grievance mechanism brochures/posters in Departments - Notice board for employment affected villages - General public, tourists, recruitment (continuous) jobseekers Other Interested Parties - Legal compliance issues - Face-to-face meetings - Disclosure meetings - Barqi Tojik HSE (External) - Project information scope - Invitations to public/community - Reports as required team - Other Government and rationale and E&S meetings - CLO Departments from which principles - Submission of required reports permissions/clearances are - Coordination activities required; - Land acquisition process - Other project developers, - Grievance mechanism donors process - ESMF/ESMP/RPF/SEP disclosures Other Interested Parties - Project information: scope - Face-to-face meetings As needed - Barqi Tojik HSE (Internal) and rationale and E&S - Trainings/workshops team and - Other Barqi Tajik staff principles - Invitations to public/community project - Supervision Consultants - Training ESMF/ESMP meetings management - Supervision contractors, requirements and other team sub-contractors, service management plans - CLO providers, suppliers, and - Grievance mechanism their workers process - E&S requirements - Feedback on consultant/ contractor reports Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 30 Stage Target stakeholders Topic(s) of engagement Method(s) used Location/frequency Responsibilities Project Affected People - Grievance mechanism - Public meetings, open houses, - Quarterly meetings during - Barqi Tojik HSE - People potentially affected - Health and safety impacts trainings/workshops construction seasons team and by land acquisition (EMF, community H&S, - Separate meetings as needed for - Communication through project - People residing in project community concerns) women and vulnerable mass/social media as management area - Employment opportunities - Individual outreach to PAPs as needed team - Vulnerable households - Project status needed - Notice boards updated - CLO - Disclosure of written information: weekly - Supervision and brochures, posters, flyers, website - Routine interactions RAP consultants STAGE 2: CONSTRUCTION AND MOBILIZATION ACTIVITIEs Information boards in Jamoats - Brochures in local offices - Contractor/sub- - Notice board(s) at construction sites contractors - Grievance mechanism - Barqi Tojik monthly newsletter Other Interested Parties - Project scope, rationale - Face-to-face meetings As needed (monthly during - Barqi Tojik HSE (External) and E&S principles - Joint public/community meetings construction season) team - Governmental committees - Grievance mechanism with PAPs - CLO for land use and - Project status - Supervision and compensation (MBC) - World Bank compensation RAP consultants - Jamoats and requirements - Contractor/sub- representatives in villages contractors Other Interested Parties - Project information - - Public meetings, open houses, Same as for PAPs - Barqi Tojik HSE (External) scope and rationale and trainings/workshops team - Press and media E&S principles - Disclosure of written information: - CLO - NGOs - Project status brochures, posters, flyers, website, - Businesses and business - Health and safety impacts Information boards in Jamoats organizations - Employment opportunities - Notice board(s) at construction sites - Workers' organizations - Environmental concerns - Grievance mechanism - Academic institutions - Grievance mechanism - National Government process Ministries - Khatlon Government Departments - General public, tourists, jobseekers Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 31 Stage Target stakeholders Topic(s) of engagement Method(s) used Location/frequency Responsibilities Other Interested Parties - Project information: scope - Face-to-face meetings Daily, as needed - Barqi Tojik HSE (Internal) and rationale and E&S - Trainings/workshops team - Other Barqi Tojik staff principles - Invitations to public/community - Supervisors - Supervision Consultants - Training on ESMF/ESMP meetings - Contractor, sub- requirements and other contractors, service sub-management plans providers, suppliers and - Worker grievance their workers mechanism Project Affected People: - Satisfaction with - Outreach to individual PAPs - Outreach as needed - Barqi Tojik HSE - People residing in project engagement activities and - Barqi Tojik website - Meetings in affected team STAGE 3: OPERATION AND MAINTENANCE area GRM - Grievance mechanism Jamoats and villages (as - Vulnerable households - Grievance mechanism - Barqi Tojik newsletter needed/requested) process - Monthly (newsletter) - Damage claim process Other Interested Parties - Grievance mechanism - Grievance mechanism As needed - Barqi Tojik HSE (External) process - Barqi Tojik website team & - Press and media - Issues of concern - Face-to-face meetings management - NGOs - Status and compliance - Submission of reports as required - Businesses and business reports organizations - Workers' organizations - Academic institutions - Local Government Departments (Khuokumat, Jamoats) - General public, tourists Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 32 5. Grievance redress mechanism In compliance with the World Bank’s ESS10, a project-specific mechanism is being set up to handle complaints and issues, and this will be in addition to the normal Jamoat-and village-level processes that are available to citizens. Dedicated communication materials (specifically, a GRM brochure or pamphlet) will be developed to help local residents become familiar with the grievance redress channels and procedures. Locked suggestion/complaint boxes will be posted in each village and at contractor offices and camps, and Barqi Tojik will maintain a grievance register in order to capture and track grievances from submission to resolution and communication with complainants. Barqi Tojik’ s website will include clear information on how feedback, questions, comments, concerns and grievances can be submitted by any stakeholder. It will also provide information on the way grievances will be handled, both in terms of process and deadlines. The initial effort to resolve grievances to the complainant’s satisfaction will be undertaken by Barqi Tojik. If that is not successful in resolving grievances, they will be referred to a committee at the Jamoat level. The mechanism is described in detail in Chapter 5 below, which includes a form that can be used to submit grievances. Grievances may be submitted anonymously, but in that case it cannot be known if the complainant is satisfied with the resolution. Project tours At appropriate points during the construction phase, if there is sufficient interest, Barqi Tojik may organize site visits or demonstration tours for selected stakeholders from media organizations or local governments Citizen/PAP perception survey A perception survey examining citizen’s experience and feedback about the project will be carried out twice during the project’s lifecycle: once near the end of the first construction season and once during the second season. Results of these surveys will be reviewed carefully to identify refinements or changes in project methods and procedures that may be needed to reduce impacts or improve efficiency. Trainings and workshops Finally, trainings on a variety of social and environmental issues will be provided to Barqi Tojik and contractor staff and possibly to interested government or nongovernment service providers. Issues covered could include such topics as the worker code of conduct and the worker grievance mechanism. Barqi Tajik may also provide training to residents on various topics, including efficient use of electricity, electrical safety, and other relevant topics. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 33 Vulnerable groups Barqi Tojik will take special measures to ensure that disadvantaged and vulnerable groups have equal opportunity to access information, provide feedback, or submit grievances. The deployment of the Community Liaison Officer (CLO) will help to ensure proactive outreach to all population groups, and they will make a special effort to engage with those identified as vulnerable or disadvantaged. If necessary, Barqi Tojik will provide transport to public meetings for vulnerable people, and will also deliver brochures and informational material to such households. Information disclosure The Barqi Tojik website (http://www.barqitojik.tj/en/) will be used to disclose project documents, including those on environmental and social performance. This will begin with disclosure of this draft SEP and the draft ESMF and RPF. Besides the draft disclosure documents (and the final documents in future), project brochures and updates will be posted. An easy-to-understand guide to the terminology used in the environmental and social reports or documents will also be posted on the website. In addition, the site will provide details about the Grievance Redress Mechanism and contact details for the Community Liaison Officer (CLO). Barqi Tojik will update and maintain the website regularly, at least quarterly. 6. Grievance Redress Mechanism Project-affected-people and any other stakeholder may submit comments or complaints at any time by using the project’s Grievance Redress Mechanism (GRM). The overall objectives of the GRM are to: • Provide a transparent process for timely identification and resolution of issues affecting the project and people, including issues related to the resettlement and compensation program. • Strengthen accountability to beneficiaries, including project affected people. The GRM will be accessible to all external project stakeholders, including affected people, community members, civil society, media, and other interested parties. External stakeholders can use the GRM to submit complaints, feedback, queries, suggestions, or even compliments related to the overall management and implementation of the project, including the resettlement and compensation program. The GRM is intended to address issues and complaints in an efficient, timely, and cost- effective manner. A separate mechanism will be available to Barqi Tajik and contractor employees, who are internal stakeholders. Barqi Tojik will be responsible for managing the stakeholder GRM, but many or most grievances are likely to result from actions of the construction contractors and so will need to be resolved by the contractors themselves, with Barqi Tojik oversight. Typical grievances for hydropower and construction projects could include issues related to: • Land acquisition and compensation • Construction damages to property, crops, or animals Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 34 • Traffic • Environmental impacts such as erosion • Nuisances such as dust or noise • Worker misbehavior • Reduction in water flows in the river The GRM will be in place and operational before Barqi Tojik begins construction activities and will function until the completion of all construction activities and beyond, at least until the contractor’s defect liability period ends. Initial compensation for land and property needed for the project will be completed before construction begins. People who reside near the line and others who may be affected will be informed, in meetings and with brochures, of the GRM’s purpose, functions, procedures, timelines and contact persons. Additional measures will be taken to inform those who are determined to be eligible for compensation. The project GRM will include three successive tiers of extra-judicial grievance review and resolution: • The first tier will be the Barqi Tojik E&S team, including the Community Liaison Officer. They will deal quickly with issues that can be quickly resolved, and would always involve direct communication with the person(s) who submitted the grievance. • The second tier will be a Grievance Resolution Committee (GRC1) that includes representatives of Barqi Tojik and of the complainant’s village and Jamoat. The GRC1 will deal with issues that could not be resolved in the first tier. • The third tier will be a Grievance Redress Commission (GRC2) that included one or more senior Barqi Tojik managers and one or more Jamoat and/or village leaders. GRC2 will resolve issues that could not be resolved by GRC1. Grievances would be handled as described in the following subsection. Grievance resolution process Information about the GRM will be publicized as part of the initial disclosure consultations in the participating Jamoats and villages. Brochures will be distributed during consultations and public meetings, and posters will be displayed in public places such as in government offices, project offices, village notice boards, community centers, etc. Information about the GRM will also be posted online on the Barqi Tojik website (http://www.barqitojik.tj/en/) he overall process for the GRM will include six steps, as shown on Figure 3 and described below. This builds on the way grievances are typically managed, which is illustrated in Figure 4 . Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 35 Figure 3 Schematic process of GCM mechanisms Source: Agarwal, Sanjay and David Post. 2009. Feedback Matters: Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects – Part I. SDV. World Bank. • Step 1: Uptake. Project stakeholders will be able to provide feedback and report complaints through several channels: in person at offices (village/mahalla, jamaat, project, and Barqi Tojik offices) and at project sites, and by mail, telephone, and email. • Step 2: Sorting and processing. Complaints and feedback will be compiled by the Community Liaison Officer and recorded in a register. Submissions related to the resettlement and compensation program will be referred to the HSE Department for processing and resolution. The Department will assign one individual to be responsible for dealing with each complaint, including following through within Barqi Tojik and with the complainant to arrive at a resolution, with the goal to resolve complaints within 15 days of receipt. • Step 3: Acknowledgement and follow-up. Within seven (7) days of the date a complaint is submitted, the responsible person will communicate with the complainant and provide information on the likely course of action and the anticipated timeframe for resolution of the complaint. If complaints are not resolved within 15 days, the responsible person will provide an update about the status of the complaint/question to the complainant and again provide an estimate of how long it will take to resolve the issue. In addition, the HSE Department will report to the General Director every two weeks on grievances that have remained unresolved for 30 days or more. • Step 4: Verification, investigation and action. This step involves gathering information about the grievance to determine the facts surrounding the issue and verifying the complaint’s validity, and then developing a proposed resolution, which could include changes of decisions concerning eligibility for compensation, additional compensation or assistance, changes in the program itself, other actions, or no actions. Depending on the nature of the complaint, the process can include site visits, document reviews, a meeting with the complainant (if known and willing to engage), and meetings with others (both those associated with the project and outside) who may have knowledge or can otherwise help resolve the issue. It is expected that many or most grievances would be resolved at this stage. All activities taken during this and the other steps will be fully documented, and any resolution logged in the register. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 36 Figure 4 Typical grievance resolution process Step 5: Monitoring and evaluation. Monitoring refers to the process of tracking grievances and assessing the progress that has been toward resolution. The HSE Department will be responsible for consolidating, monitoring, and reporting on complaints, enquiries and other feedback that have been received, resolved, or pending. This will be accomplished by maintaining the grievance register and records of all steps taken to resolve grievances or otherwise respond to feedback and questions. Typical grievance resolution process is shown on Figure 4. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 37 • Step 6: Providing Feedback. This step involves informing those to submit complaints, feedback, and questions about how issues were resolved, or providing answers to questions. Whenever possible, complainants should be informed of the proposed resolution in person. If the complainant is not satisfied with the resolution, he or she will be informed of further options, which would include pursuing remedies through the World Bank, as described below, or through avenues afforded by the Tajikistan legal system. On a monthly basis, the HSE Department will report to the General Director on grievances resolved since the previous report and on grievances that remain unresolved, with an explanation as to steps to be taken to resolve grievances that have not been resolved within 30 days. Data on grievances and/or original grievance logs will be made available to World Bank missions on request, and summaries of grievances and resolutions will be included in periodic reports to the World Bank. Barqi Tojik will be responsible for carrying grievances through all six steps. Step 4 (Verify, Investigate, and Act) could involve interviews of the aggrieved party, workers, or other stakeholders; review of records; consultation with authorities; and/or other fact-finding activities. If the grievance cannot be resolved to the satisfaction of all parties, it will be referred to GRC1, who would retrace Step 4 as needed. The steps following the initial investigation and proposed solution would proceed as follows: • Determination of proposed resolution or referral to second tier: - If resolution is proposed: referral to E&S manager for review and approval (including refinements). Once approved, responsible person would communicate resolution to complainant and refer to corporate management for implementation. - If referred to second tier, GRC1 would consider facts determined by initial review and conduct such other fact-finding as needed, including interviews of complainant and others if necessary. • GRC1 recommends resolution or refers to GRC2: - If resolution is proposed: referral to Barqi Tojik for implementation, including communication to complainant. - If referred to third tier, GRC2 to meet and discuss facts as determined by initial tiers and make determination of proposed resolution. • GRC2-recommended resolution: referred to Barqi Tojik for communication to complainant and implementation of recommended actions (if any) • Complainant would be asked to acknowledge acceptance (or rejection) of the resolution. • Barqi Tojik would then implement actions that are part of the resolution (if any). If a person who submits a grievance is not satisfied with the resolution at the first or second tiers, he or she may request it be elevated to the next tier. If they are not satisfied with the ultimate resolution, they may pursue legal remedies in court or pursue other avenues as described in section 5.6. Throughout the entire process, Barqi Tojik will maintain detailed records of all deliberations, investigations, findings, and actions, and will maintain a summary log that tracks the overall process. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 38 Grievance processing Anyone who believes they are eligible for compensation can submit a grievance: • By completing a written grievance form that will be available (a) in the Jamoat and in the villages crossed by the line, (b) at Barqi Tojik offices and on their website, and (c) from CLOs or other members of the HSE Department. An example of a grievance registration form is provided in Annex 2. • By contacting the Barqi Tojik Community Liaison Officer or other member of the Barqi Tojik HSE Department team, either by telephone or in person. In addition, grievances may be communicated to contractor supervisors or to Barqi Tojik electrical inspectors, who will be briefed on receiving and reporting complaints. Grievances received verbally will be recorded by the Community Liaison Officer on a grievance registration form and logged into the Grievance Register. A copy of the logged grievance will be given to the complainant, giving them the opportunity to alert Barqi Tojik if the grievance has not been noted down correctly. Barqi Tojik will explain to local communities the possibilities and ways to raise a grievance during consultation meetings organized in each village when this draft SEP and other draft documents are disclosed and then at quarterly meetings thereafter. The GRM procedures will be disclosed through the Project’s website and will also be described in a brochure or pamphlet made available in Jamoat administration buildings. The Barqi Tojik Community Liaison Officer team will be responsible for logging and tracking grievances. As noted above, one person will be assigned responsibility for investigating and recommending resolution to each grievance, or to recommend referral to GRC1. Information to be recorded in the grievance log will include name and contact details of the complainant and a summary of the grievance and how and when it was submitted, acknowledged, responded to and closed out. All grievances will be acknowledged within 7 days and resolved as quickly as possible. If there has been no resolution within 30 days, the person assigned responsibility for the grievance will contact the complainant to explain the reason for the delay. A generic flow chart for registering and processing grievances is shown in Figure 4. The status, number, and trends of grievances will be discussed between the project team and Barqi Tajik senior management during meetings held at least monthly and more frequently as needed. A grievance will be considered “resolvedâ€? or “closedâ€? when a resolution satisfactory to both parties has been reached, and after any required corrective measures have been successfully implemented. When a proposed solution is agreed by the complainant, the time needed to implement it will depend on the nature of the solution. Once the solution is being implemented or is implemented to the satisfaction of the complainant, the complaint will be closed out and acknowledged in writing by both the complainant and Barqi Tojik. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 39 In certain situations, it may not be possible to reach a satisfactory resolution. This could occur if a complaint cannot be substantiated or is proved to be speculative or fraudulent. In such situations, Barqi Tojik’ s efforts to investigate the grievance and to arrive at a conclusion will be well documented and the complainant advised of the situation. It is also possible that a complainant will not be satisfied with the proposed resolution. In such cases, if Barqi Tojik cannot do more, the complainant will be asked to acknowledge refusal of the proposed resolution in writing. Barqi Tojik will then decide whether to implement the resolution without the agreement of the complainant and the complainant will decide whether to pursue legal remedies. Grievance logs As noted previously, the HSE Department will maintain a grievance log. This log will include at least the following information: • Individual reference number • Name of the person submitting the complaint, question, or other feedback, address and/or contact information (unless the complaint has been submitted anonymously) • Details of the complaint, feedback, or question/her location and details of his / her complaint. • Date of the complaint. • Name of person assigned to deal with the complaint (acknowledge to the complainant, investigate, propose resolutions, etc.) • Details of proposed resolution, including person(s) who will be responsible for authorizing and implementing any corrective actions that are part of the proposed resolution • Date when proposed resolution was communicated to the complainant (unless anonymous) • Date when the complainant acknowledged, in writing if possible, being informed of the proposed resolution • Details of whether the complainant was satisfied with the resolution, and whether the complaint can be closed out • If necessary, details of GRC1 and GRC2 referrals, activities, and decisions • Date when the resolution is implemented (if any). Monitoring and reporting on grievances Details of monitoring and reporting are described above. Day-to-day implementation of the GRM and reporting to the World Bank will be the responsibility of the HSE Department. To ensure management oversight of grievance handling, the Internal Audit Unit will be responsible for monitoring the overall process, including verification that agreed resolutions are actually implemented. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 40 Points of contact Information on the project and future stakeholder engagement programs will available on the project’s website and will be posted on information boards in the villages crossed by the line. Information can also be obtained from Barqi Tojik offices in Dushanbe. The point of contact regarding the stakeholder engagement program at Barqi Tajik: Description Contact details Name and position Habibov Ubaidullo, Head of PRG Energy Loss Reduction OSHC " Barqi Tojik" Address: To be provided E-mail: elrpbt@gmail.com Telephone: To be provided Description Contact details Name and position Nazar Nazarzoda - Head of Project Management Unit for energy sector (PMUES) OSHC " Barqi Tojik" Address: To be provided E-mail: pmu_tj@mail.ru Telephone: To be provided World Bank Grievance Redress System Communities and individuals who believe that they are adversely affected by a project supported by the World Bank may also complaints directly to the Bank through the Bank’s Grievance Redress Service (GRS) (http://projects-beta.worldbank.org/en/projects-operations/products-and-services/grievance- redress-service). A complaint may be submitted in English, Russian, Tajik, or Shugne, although additional processing time will be needed for complaints that are not in English. A complaint can be submitted to the Bank GRS through the following channels: • By email: grievances@worldbank.org • By fax: +1.202.614.7313 • By mail: The World Bank, Grievance Redress Service, MSN MC10-1018, 1818 H Street Northwest, Washington, DC 20433, USA • Through the World Bank Tajikistan Country Office in Dushanbe: 48 Ayni Street, Business Center "Sozidanie", 3rd floor, Dushanbe, Tajikistan; Tel: +992 48 701-5810. The complaint must clearly state the adverse impact(s) allegedly caused or likely to be caused by the Bank-supported project. This should be supported by available documentation and correspondence to the extent possible. The complainant may also indicate the desired outcome of the complaint. Finally, Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 41 the complaint should identify the complainant(s) or assigned representative/s, and provide contact details. Complaints submitted via the GRS are promptly reviewed to allow quick attention to project- related concerns. In addition, project-affected communities and individuals may submit complaints to the World Bank’s independent Inspection Panel, which will then determine whether harm occurred, or could occur, as a result of the World Bank’s non-compliance with its policies and procedures. Complaints may be submitted to the Inspection Panel at any time after concerns have been brought directly to the World Bank’s attention, and after Bank Management has been given an opportunity to respond. Information on how to submit complaints to the World Bank Inspection Panel may be found at www.inspectionpanel.org. 7. Monitoring and Reporting The Stakeholder Engagement Plan will be periodically revised and updated as necessary in the course of off-grid solutions project implementations in order to ensure that the information presented herein is consistent and is the most recent, and that the identified methods of engagement remain appropriate and effective in relation to the project context and specific phases of the development. Any major changes to the project related activities and to its schedule will be duly reflected in the SEP. Monthly summaries and internal reports on public grievances, enquiries and related incidents, together with the status of implementation of associated corrective/preventative actions will be collated by responsible staff and referred to the senior management of the project(s). The monthly summaries will provide a mechanism for assessing both the number and the nature of complaints and requests for information, along with the Project’s ability to address those in a timely and effective manner. Information on public engagement activities undertaken by the Project during the year may be conveyed to the stakeholders in two possible ways: • Publication of a standalone annual report on project’s interaction with the stakeholders. • A number of Key Performance Indicators (KPIs) will also be monitored by the project on a regular basis, including the following parameters: - Number of public hearings, consultation meetings and other public discussions/forums conducted within a reporting period (e.g. monthly, quarterly, or annually); - Frequency of public engagement activities; - Geographical coverage of public engagement activities – number of locations and settlements covered by the consultation process, including the settlements in remote areas within the Project Area of Influence (PAI); - Number of public grievances received within a reporting period (e.g. monthly, quarterly, or annually) and number of those resolved within the prescribed timeline; - Type of public grievances received; - Number of press materials published/broadcasted in the local, regional, and national media; - Amount of Project’s charitable investments in the local communities in the Project Area of Influence. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region OSHC "Barqi Tojik" 42 8. Training Barqi Tajik will arrange necessary training associated with the implementation of this SEP that will be provided to the members of staff who, due to their professional duties, may be involved in interactions with the external public, as well as to the senior management. Specialized training will also be provided to the staff appointed to deal with community stakeholder grievances as per the Public Grievance Procedure. Project contractors will also receive necessary instructions for the Grievance Procedure and in relation to the main principles of community relations. Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Annex 1: List of Identified Stakeholders Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region STAKEHOLDER LIST FOR ELECTRIFICATION PROJECT (GENERAL) National Stakeholders Category Organization/ Entity Contact Details Description КатегориÑ? Ð?азвание Организации Контактные Детали ОпиÑ?ание Environmental authority Committee for environment protection Due to the recent changes in the government of the The committee’s major duty is the under the Government of Tajikistan Republic of Tajikistan the information below is not full implementation of public policy in the and may be altered. field of environmental protection, protection of forestry, securing Chair: Ibodzoda Hairullo protected natural areas, 734034, Dushanbe, Shamsi street, house 5/1 hydrometeorology, rational resource Phone: (+992 37) 2364059 use Besides, the committee has a Fax: (+992 37) 2361353 function of control over environmental Website: http://www.hifzitabiat.tj protection practice and use of natural E-mail: muhit@hifzitabiat.tj resources. ПредÑ?едатель: Ибодзода Хайрулло Главной функцией Комитета 734034, г. Душанбе, ул. ШамÑ?и 5/1 Ñ?влÑ?етÑ?Ñ? проведение единой Тел: (+99237) 2364059, гоÑ?ударÑ?твенной политики в Ñ?фере (+992 44) 6003541 охраны окружающей Ñ?реды, оÑ?обо ФакÑ?: (+992 37) 2361353 охранÑ?емых природных ВебÑ?айт: http://www.hifzitabiat.tj территорий, гидрометеорологии, ЭлектроннаÑ? почта: muhit@hifzitabiat.tj рационального иÑ?пользованиÑ? природных реÑ?урÑ?ов и оÑ?ущеÑ?твлÑ?ет гоÑ?ударÑ?твенный контроль охраны окружающей Ñ?реды и природопользованиÑ?. Environmental authority Ministry of energy and water resources Due to the recent changes in the government of the The ministry is in charge of Природоохранный орган МиниÑ?терÑ?тво Ñ?нергетики и водных Republic of Tajikistan the information below is not full developming and implementing реÑ?урÑ?ов and may be altered. policies in the field of energy and First Deputy Chair: Sulton Rahimov water resources. 734012, Dushanbe, Rudaki avenue, house 22 Phone- 935282222 МиниÑ?терÑ?тво отвечает за 734012, г. Душанбе, ул.ШамÑ?и 5/1, . формирование и реализацию ВебÑ?айт: http://www.minenergoprom.tj/ политики в облаÑ?ти Ñ?нергетики и водных реÑ?урÑ?ов. National authority Ministry of health Due to the recent changes in the government of the Ministry of health is in charge of РеÑ?публиканÑ?кий орган МиниÑ?терÑ?тво здравоохранениÑ? Republic of Tajikistan the information below is not full development and implementation of Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Category Organization/ Entity Contact Details Description КатегориÑ? Ð?азвание Организации Контактные Детали ОпиÑ?ание and may be altered. public policy, regulations and norms in the field of public health. Dushanbe, Shevchenko street, house 69 Phone: (+992 37) 221 12 48 МиниÑ?терÑ?тво здравоохранениÑ? 44 600 60 02 (Press center) ответÑ?твенно за разработку и Website: www.health.tj реализацию единой гоÑ?ударÑ?твенной E-mail: info@moh.tj политики и регулированиÑ? норм деÑ?тельноÑ?ти в облаÑ?ти охраны Душанбе, ул. Шевченко, 69 здоровьÑ? наÑ?елениÑ?. Тел.: (+992 37) 221 12 48 (Общий отдел) 44 600 60 02 (ПреÑ?Ñ?-центр) ЭлектроннаÑ? почта: info@moh.tj ВебÑ?айт: www.health.tj National authority МиниÑ?терÑ?тво Ñ?ельÑ?кого хозÑ?йÑ?тва Due to the recent changes in the government of the Ministry of agriculture develops and РеÑ?публиканÑ?кий орган Ministry of agriculture Republic of Tajikistan the information below is not full implements public policy in the field of and may be altered. agriculture. 734025, г. Душанбе, пр. Рудаки 44. МиниÑ?терÑ?тво Ñ?ельÑ?кого хозÑ?йÑ?тва ФакÑ?: (+992 37) 221-16-28 оÑ?ущеÑ?твлÑ?ет разработку и E-mail: Kishovarz_2008@mail.ru реализацию единой 734025 Dushanbe, Rudaki avenue 44 гоÑ?ударÑ?твенной политики в Ñ?фере Fax: (+992 37) 221-16-28 Ñ?ельÑ?кого хозÑ?йÑ?тва. ЭлектроннаÑ? почта: ishovarz_2008@mail.ru National authority Ministry of education and science Due to the recent changes in the government of the РеализациÑ? единой РеÑ?публиканÑ?кий орган МиниÑ?терÑ?тво образованиÑ? и науки Republic of Tajikistan the information below is not full гоÑ?ударÑ?твенной политики в and may be altered. облаÑ?ти образованиÑ? и науки. Nuriddin Saidovitch Saidov, minister Implementation of public policy in the Phone: (+992 37) 221 46 05 field of education and science. E-mail: mort@maorif.tj Website: http://maorif.tj/ Саидов Ð?уриддин Саидович, миниÑ?Ñ‚Ñ€ Тел.: (+992 37) 221 46 05 ЭлектроннаÑ? почта: mort@maorif.tj ВебÑ?айт: http://maorif.tj/ National authority Committee of women and family affairs Due to the recent changes in the government of the The committee is in charge of Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Category Organization/ Entity Contact Details Description КатегориÑ? Ð?азвание Организации Контактные Детали ОпиÑ?ание РеÑ?публиканÑ?кий орган under the government of the Republic of Republic of Tajikistan the information below is not full addressing gender issues and Tajikistan and may be altered. realization of family policy in the Комитет по делам женщин и Ñ?емьи при country. ПравительÑ?тве РеÑ?публики Makhfirat Umarovna Khidirova, Chair ТаджикиÑ?тан Комитет отвечает за формирование Хидирова Махфират Умаровна, предÑ?едатель политики в облаÑ?ти Ñ?емьи и решение проблем, Ñ?опрÑ?женных Ñ? проÑ?влениÑ?ми гендерного неравноправиÑ?. National authority State committee for land administration Due to the recent changes in the government of the The committee is in charge of РеÑ?публиканÑ?кий орган and geodesy Republic of Tajikistan the information below is not full addressing gender issues and ГоÑ?ударÑ?твенный комитет по and may be altered. realization of family policy in the земельному управлению и геодезии country. РеÑ?публики ТаджикиÑ?тан Makhmadtoir Zokirov, chairman Комитет отвечает за формирование Махмадтоир Зокиров, предÑ?едатель политики в облаÑ?ти Ñ?емьи и решение проблем, Ñ?опрÑ?женных Ñ? Ð?ачальник Отдела по кадаÑ?тру – МаÑ?тибек проÑ?влениÑ?ми гендерного Кубодов (тел.+992935031816, +992903332090) неравноправиÑ?. National authority Ministry of labour, migration and Due to the recent changes in the government of the The ministry is responsible for affairs РеÑ?публиканÑ?кий орган employment Republic of Tajikistan the information below is not full of employment, labour issues, МиниÑ?терÑ?тво труда, миграции и and may be altered. migration practices and for developing занÑ?тоÑ?ти наÑ?елениÑ? РеÑ?публики government policy in the designated ТаджикиÑ?тан Narullo Makhmadulloyev, vice-minister fields. Ð?арулло Махмадуллоев, замеÑ?титель миниÑ?тра МиниÑ?терÑ?тво отвечает за формирование гоÑ?ударÑ?твенно политики в облаÑ?ти занÑ?тоÑ?ти и трудовых отношений, а также ответÑ?твенно за проведение миграционной политики ТаджикиÑ?тана. National authority Ministry of economic development and Due to the recent changes in the government of the Ministry develops public policy in the РеÑ?публиканÑ?кий орган trade Republic of Tajikistan the information below is not full field of social-economic sector, МиниÑ?терÑ?тво Ñ?кономичеÑ?кого and may be altered. implements public policy, norms and развитиÑ? и торговли regulations in the field of analysis and Dushanbe, Bokhtar street, house 37 development of strategies of social- Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Category Organization/ Entity Contact Details Description КатегориÑ? Ð?азвание Организации Контактные Детали ОпиÑ?ание Shukhrat Yusufovitch Murodov, head of secretary economic development of the country. department Phone: (+992 37) 221-51-32 МиниÑ?терÑ?тво учаÑ?твует в Website: www.medt.tj выработке гоÑ?ударÑ?твенной политики вÑ?ех Ñ?оциально - Душанбе, улица Бохтар 37 Ñ?кономичеÑ?ких отраÑ?лей Ñ?траны, Муродов Шухрат ЮÑ?уфович, Ð?ачальник оÑ?ущеÑ?твлÑ?ет функции по УправлениÑ? Секретариата выработки и реализации Phone: (+992 37) 221-51-32 гоÑ?ударÑ?твенной политики и ВебÑ?айт: www.medt.tj нормативно-правового регулированиÑ? в Ñ?фере анализа и разработки концепций и Ñ?тратегий Ñ?оциально-Ñ?кономичеÑ?кого развитиÑ? Ñ?траны. National authority Committee of architecture and Mirzokhisayn Sultonov, vice-chairman The commitee’s duty is to manage the РеÑ?публиканÑ?кий орган construction under the government of the issues connected with construction Republic of Tajikistan МирзозиÑ?айн Султонов, вице-предÑ?едатель activities and architecture matters. Комитет по архитектуре и Ñ?троительÑ?тву при ПравительÑ?тве Комитет отвечает за управление РеÑ?публики ТаджикиÑ?тан деÑ?тельноÑ?ти и формирование политики в облаÑ?ти Ñ?троительÑ?тва и архитектуры. National authority Committee of television and radio under Due to the recent changes in the government of the The committee takes part in РеÑ?публиканÑ?кий орган the Government of the Republic of Republic of Tajikistan the information on the manageing public policy in the field of Tajikistan committee is not full and may be altered. mass media by regulating the Комитет по телевидению и радио при activities of television and radio. ПравительÑ?тве РеÑ?публики ТаджикиÑ?тан Комитет ответÑ?твенен за проведение политики в облаÑ?ти Ñ?редÑ?тв маÑ?Ñ?овой информации через формирование гоÑ?ударÑ?твенной политики в Ñ?фере телевидениÑ? и радио. National authority Committee of youth, sports and tourism Due to the recent changes in the government of the The committee implements public РеÑ?публиканÑ?кий орган affairs under the government of the Republic of Tajikistan the information below is not full policy in the field of youth affairs, sport Republic of Tajikistan and may be altered. and tourism activities. Комитет по делам молодежи, Ñ?порту и Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Category Organization/ Entity Contact Details Description КатегориÑ? Ð?азвание Организации Контактные Детали ОпиÑ?ание туризму при ПравительÑ?тве 734003 Dushanbe, Sportivnaya street, house 6 Комитет учаÑ?твует в выработке РеÑ?публики ТаджикиÑ?тан Phone: (+992 37) 235-33-14 гоÑ?ударÑ?твенной политики в Fax: (+992 37) 235-10-24 облаÑ?ти Ñ?портивной жизни Ñ?траны, E-Mail: pressa@youth.tj развитиÑ? туризма и Ñ?тратегии Website: www.youth.tj развитиÑ? молодежной политики. 734003, ТаджикиÑ?тан г. Душанбе, ул. СпортивнаÑ? 6 Тел.: +992 (37) 235-33-14 ФакÑ?: +992 (37) 235-10-24 ЭлектроннаÑ? почта: pressa@youth.tj ВебÑ?айт: www.youth.tj National authority Service for state supervision for industrial Due to the recent changes in the government of the The service is responsible for РеÑ?публиканÑ?кий орган safety and mining under the Republic of Republic of Tajikistan the information below is not full developing the governmental policy in Tajikistan and may be altered. the sphere of industrial safety and Служба по гоÑ?ударÑ?твенному надзору mining sector of Tajikistan. за безопаÑ?ным ведением работ в Sharifa Orusbekovna Khudobakhsheva, vice- промышленноÑ?ти и горному надзору chairman Служба отвечает за формирование при ПравительÑ?тве РеÑ?публики гоÑ?ударÑ?твенной политики в ТаджикиÑ?тан Шарифа ОруÑ?бековна Худобахшева, замеÑ?титель облаÑ?ти промышленной главы безопаÑ?ноÑ?ти и горной промышленноÑ?ти. National authority Agency of social insurance and pensions Due to the recent changes in the government of the The governmental agency of social РеÑ?публиканÑ?кий орган under the government of the Republic of Republic of Tajikistan the information below is not full insurance and pensions is in charge Tajikistan and may be altered. of management of social insurance Ð?гентÑ?тво Ñ?оциального Ñ?трахованиÑ? и and pension funds. пенÑ?ий при ПравительÑ?тве РеÑ?публики Director: R. Damonov ТаджикиÑ?тан 734035 Dushanbe, Borbad avenue 71, 2nd floor ГоÑ?ударÑ?твенное агентÑ?тво Phone: (992-37) 231-37-57 Ñ?оциального Ñ?трахованиÑ? и пенÑ?ий Ñ?влÑ?етÑ?Ñ? органом иÑ?полнительной Директор: Дамонов Р. влаÑ?ти, к компетенции которого 734035, г. Душанбе, пр. Борбад 71, 2 Ñ?таж. отноÑ?итÑ?Ñ? оÑ?ущеÑ?твление функций Телефон: (992-37) 231-37-57 по управлению Ñ?редÑ?твами Ñ?оциального и пенÑ?ионного Ñ?трахованиÑ?. National authority Agency of special property provision Due to the recent changes in the government of the The agency is responsible for РеÑ?публиканÑ?кий орган under the government of the Republic of Republic of Tajikistan the information below is not full developing the policy in property Tajikistan and may be altered. sector, implementation of Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Category Organization/ Entity Contact Details Description КатегориÑ? Ð?азвание Организации Контактные Детали ОпиÑ?ание Ð?гентÑ?тво по обеÑ?печению governmental investment projects, Ñ?пециальным имущеÑ?твом при 734025 Dushanbe, Shotemura Street, house 27 improvement of investment climate ПравительÑ?тве РеÑ?публики Phone: (992 372) 227 59 09 and promotion of entrepreneurship. ТаджикиÑ?тан E-mail: amcu@gki.tj Ð?гентÑ?тво ответÑ?твенно за развитие 734025 г.Душанбе, ул. Шотемура 27 гоÑ?ударÑ?твенной политики в Ñ?фере Tел. (992 372) 227 59 09 имущеÑ?тва, за внедрение ЭлектроннаÑ? почта: amcu@gki.tj гоÑ?ударÑ?твенных инвеÑ?тиционных проектов и обеÑ?печение развитиÑ? предпренимательÑ?тва. National authority Head department of national secrets Due to the recent changes in the government of the РеÑ?публиканÑ?кий орган security under the government of the Republic of Tajikistan the information on the Republic of Tajikistan department is not full and may be altered. Главное управление по защите гоÑ?ударÑ?твенных Ñ?екретов при ПравительÑ?тве РеÑ?публики ТаджикиÑ?тан National authority The committee of emergency situations Due to the recent changes in the government of the The committee’s functions include РеÑ?публиканÑ?кий орган and civil defense Republic of Tajikistan the information on the implementation of public policy in the Комитет по чрезвычайным Ñ?итуациÑ?м и committee may be altered field of emergency situations, civil гражданÑ?кой обороне 734013, Dushanbe, Lakhuti Street, house 26 defense, training and protection of Phone: (992 37) 227-95-09 population, economy and territory of (992 37) 223-13-11 the Republic of Tajikistan from the (992 37) 236-94-74 impacts of emergency situations E-mail: najot@rs.tj during peacetime and periods of war. Website: www.khf.tj Комитет выполнÑ?ет функции 734013, г. Душанбе, ул. Лахути 26 по проведению гоÑ?ударÑ?твенной Тел.: (992 37) 227-95-09 политики (992 37) 223-13-11 в Ñ?фере управлениÑ? (992 37) 236-94-74 чрезвычайными Ñ?итуациÑ?ми и ЭлектроннаÑ? почта: najot@rs.tj гражданÑ?кой обороне, ВебÑ?айт: www.khf.tj подготовки и защиты наÑ?елениÑ?, объектов Ñ?кономики и территории РеÑ?публики ТаджикиÑ?тан от поÑ?ледÑ?твий чрезвычайных Ñ?итуаций мирного и Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Category Organization/ Entity Contact Details Description КатегориÑ? Ð?азвание Организации Контактные Детали ОпиÑ?ание военного времени. Academic institutions Institute of geology, seismically resistant 734067, Dushanbe, S. Ayni Street, house 267 The institute is the leading entity in Ð?кадемичеÑ?кие Ñ?труктуры construction and seismology of the Phone: (+992 37) 2257769 research of geological structure and Academy of Science of the Republic of E-mail: info@ingeos.tj natural resources, seismology and Tajikistan Website: www.ingeos.tj seismically resistant construction, ИнÑ?титут геологии, Ñ?ейÑ?моÑ?тойкого which deals with both fundamental Ñ?троительÑ?тва и Ñ?ейÑ?мологии Ð?Ð? 734067, г. Душанбе, ул. С. Ð?йни 267 and applied research. РеÑ?публики ТаджикиÑ?тан Тел: (+992 37) 2257769 ЭлектроннаÑ? почта: info@ingeos.tj ИнÑ?титут Ñ?влÑ?етÑ?Ñ? ведущим ВебÑ?айт: www.ingeos.tj научным учреждением по иÑ?Ñ?ледованию геологичеÑ?кого Ñ?троениÑ? и полезных иÑ?копаемых, Ñ?ейÑ?мологии и Ñ?ейÑ?моÑ?тойкого Ñ?троительÑ?тва, призванным решать как фундаментальные, так и прикладные задачи. Academic institutions Donish Institute of history, archeology 734025, Dushanbe, Rudaki Avenue, house 33 The institute conducts fundamental Ð?кадемичеÑ?кие Ñ?труктуры and ethnography of the Academy of Phone: (+992 37) 213742 researches and field investigations in Science of the Republic of Tajikistan (+992 37) 217210 the spheres of archeology; ИнÑ?титут иÑ?тории, археологии и (+992 37) 273531 ethnography; ancient, medieval and Ñ?тнографии им. Дониша Ð?кадемии наук modern history. РеÑ?публики ТаджикиÑ?тан 734025, Душанбе, Пр. Рудаки 33 Тел.: (+992 37) 213742 ИнÑ?титут оÑ?ущеÑ?твлÑ?ет (+992 37) 217210 фундаментальные и прикладные (+992 37) 273531 иÑ?Ñ?ледованиÑ? в облаÑ?ти археологии; Ñ?тнографии; древней, Ñ?редневековой и новой иÑ?тории. Academic institutions Pavlovsky institute of zoology and The information on the institute is not full and is to be The institute is in charge of Ð?кадемичеÑ?кие Ñ?труктуры parasitology of the Academy of science of updated researching on fauna and hydrofauna the Republic of Tajikistan of Tajikistan, current state of various ИнÑ?титут зоологии и паразитологии им. Fax: (+992 37) 223-05-88 groups of animal life. The institute ПавловÑ?кого Ð?кадемии наук Phone: (992 37) 221-05-07 defines a role of animals in various РеÑ?публики ТаджикиÑ?тан E-mail: zoologiya@mail.ru biocoenoses, appraises causes of Website: http://www.izip.tj animal diseases, fundamentals of flora protection etc. ФакÑ?: (+992 37) 223-05-88 Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Category Organization/ Entity Contact Details Description КатегориÑ? Ð?азвание Организации Контактные Детали ОпиÑ?ание Тел.: (+992 37) 221-05-07 ИнÑ?титут занимаетÑ?Ñ? научными ЭлектроннаÑ? почта: zoologiya@mail.ru иÑ?Ñ?ледованиÑ?ми в облаÑ?ти фауны ВебÑ?айт: http://www.izip.tj ТаджикиÑ?тана, Ñ?овременного Ñ?оÑ?тоÑ?ниÑ? различных групп животного мира. ФункциÑ?ми инÑ?титута Ñ?влÑ?ÑŽÑ‚Ñ?Ñ? определение роли животных в различных биоценозах, оценка природно- очаговой Ñ?итуации и заболеваний животных, оÑ?нов защиты раÑ?тений и др. Academic institutions Institute of botany, physiology and 734017, Dushanbe, Karamova Street, house 27 The institute develops theoretical Ð?кадемичеÑ?кие Ñ?труктуры genetics of plants of the Academy of Different address is also present on the website of bases and methods of use of science of the Republic of Tajikistan the institute: physiology and biochemistry of plants, ИнÑ?титут ботаники, физиологии и 734063б Dushanbe, Ayni street, 299/2 genetics and molecular biology in генетики раÑ?тений Ð?кадемии наук Phone: (+992 37) 225-80-83 order to enhance the efficiency of РеÑ?публики ТаджикиÑ?тан (+992 37) 224-71-88 photosynthesis and promote resistible (+992 37) 225-80-54 crops for agriculture. (+992 37) 221-37-63 E-mail: asrtkarimov@mail.ru К оÑ?новным направлениÑ?м Website: www.ippg.tj иÑ?Ñ?ледований инÑ?титута отноÑ?Ñ?Ñ‚Ñ?Ñ?: разработка теоретичеÑ?ких оÑ?нов и 734017, Душанбе, ул. Карамова 27 методов иÑ?пользованиÑ? Ð?а вебÑ?айте организации также предоÑ?тавлен доÑ?тижений физиологии и Ñ?ледующий адреÑ?: биохимии раÑ?тений, генетики и 734063, г.Душанбе, ул. Ð?йни 299/2 молекулÑ?рной биологии длÑ? Тел.: (+992 37) 225-80-83 повышениÑ? Ñ?ффективноÑ?ти (+992 37) 224-71-88 фотоÑ?интеза, Ñ?озданиÑ? (+992 37) 225-80-54 выÑ?окоурожайных, уÑ?тойчивых к (+992 37) 221-37-63 дейÑ?твию неблагоприÑ?тных ЭлектроннаÑ? почта: asrtkarimov@mail.ru факторов Ñ?ортов ВебÑ?айт: www.ippg.tj Ñ?ельÑ?кохозÑ?йÑ?твенных культур I. Regional Stakeholders/ Category Organization/ Entity Contact Details КатегориÑ? Ð?азвание Организации Контактные Детали Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Category Organization/ Entity Contact Details КатегориÑ? Ð?азвание Организации Контактные Детали Municipal Administration Хукамат (правительÑ?тво) ХатлонÑ?кой облаÑ?ти Due to the recent changes in the government of the Republic of Tajikistan the information Ð?дминиÑ?трациÑ? Hukumat (Government administration body) of Khatlon region on hukumat is not full and may be altered. Муниципального образованиÑ? Гайбулло Ð?взали, предÑ?едатель ВебÑ?айт: http://www.khatlon.tj/ (на данный момент недоÑ?тупен) Gabullo Avzali, Website: http://www.khatlon.tj/ (is not available at the moment) Department of environment protection of Khatlon region Due to the recent changes in the government of the Republic of Tajikistan the information Environmental Authority Департамент по охране окружающей Ñ?реды ХатлонÑ?кой on the department is not full and may be altered. Природоохранный орган облаÑ?ти IV. Local Stakeholders/ ЗаинтереÑ?ованные Стороны на МеÑ?тном Уровне Category Organization/ Entity Contact Details КатегориÑ? Ð?азвание Организации Контактные Детали District Municipal Hukumats of pilot districts of Khatlon and RRS regions Due to the recent changes in the government of the Republic of Tajikistan the Administration Хукуматы районов ХатлонÑ?кой облаÑ?ти и Районов information on hukumats is not full and may be altered. Ð?дминиÑ?трациÑ? РеÑ?публиканÑ?кого ПодчинениÑ? Муниципального образованиÑ? (Район) V. Non-Governmental Organization / Ð?еправительÑ?твенные организации Category Organization/ Entity Contact Details Description КатегориÑ? Ð?азвание Организации Контактные Детали ОпиÑ?ание Intergovernmental Aarhus Centers in Tajikistan Dushanbe, Shamsi, house 5/1, the building of the Committee of the The center ensures the implementation of МежправительÑ?твенные ОрхуÑ?Ñ?кий центр в ТаджикиÑ?тане environmental protection under the government of the Republic of Aarhus convention in Tajikistan and builds Tajikistan coordination processes with governmental ОрхуÑ?Ñ?кий центр в Курган-Тюбе – E-mail: info@aarhus.tj agencies of the country. Директор Мунира Website: http://www.aarhus.tj/ Рахматуллоева Центр Ñ?поÑ?обÑ?твует продвижению и РеÑ?публика ТаджикиÑ?тан , г. Душанбе, ул. ШамÑ?и 5/1, здание Комитета по охране реализации ОрхуÑ?Ñ?кой конвенции в ХатлонÑ?каÑ? облаÑ?Ñ‚ÑŒ, город окружающей Ñ?реды при ПравительÑ?тве РеÑ?публики ТаджикиÑ?тан ТаджикиÑ?тане и укреплению контактов Ñ? Курган-Тюбе, проÑ?пект Вахдат – ЭлектроннаÑ? почта: info@aarhus.tj правительÑ?твенными организациÑ?ми 29 «Ð?» ВебÑ?айт: http://www.aarhus.tj/ реÑ?публики. тел: 8-328-72 10 99, 93-415-59-36 Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Category Organization/ Entity Contact Details Description КатегориÑ? Ð?азвание Организации Контактные Детали ОпиÑ?ание E-mail: aarhus_kt@mail.ru ТерриториÑ? охвата: г.Ќурган- Тюбе, районы Вахш, Бохтар, Сарбанд, ХуроÑ?он, Ð?.Джоми, Яван, Ч.Руми, КумÑ?ангир. ОрхуÑ?Ñ?кий центр в КумÑ?ангирÑ?ком районе Environmental Youth ecological center 734024, Душанбе, ул. Ð?. Мухаммад 13 ЭкологичеÑ?кие Молодежный Ñ?кологичеÑ?кий Тел.: +(992 37) 227-81-18 центр ЭлектроннаÑ? почта: tabiat@tajnet.tj ВебÑ?айт: www.ecocentre.tj 734024, Dushanbe, N. Muhammad Street, house 13 Phone: +(992 37) 227-81-18 E-mail: tabiat@tajnet.tj Website: www.ecocentre.tj Environmental NGO “Center for innovation Anvar Olimov, director ЭкологичеÑ?кие Ð?ПО developmentâ€? Phone: +9929077331222 Центр инновационного развитиÑ? Ð?нвар Олимов, директор Тел.: +9929077331222 Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Annex 2: Example Grievance Form Stakeholder Engagement Plan Off-Grid Solutions (last-mile connections) in Khatlon region Grievance Form Grievance reference number (to be completed by Barqi Tojik): Contact details Name (s): (may be submitted Address: anonymously) Telephone: Email: How would you prefer to be By mail/post: By phone: By email contacted (check one) â˜? â˜? â˜? Preferred language â˜? Tajik â˜? Russian â˜? English Provide details of your grievance. Please describe the problem, who it happened to, when and where it happened, how many times, etc. Describe in as much detail as possible. What is your suggested resolution for the grievance, if you have one? Is there something you would like Barqi Tojik or another party/person to do to solve the problem? How have you submitted this Website email By hand form to the project? â˜? â˜? â˜? In person By telephone Other (specify) â˜? â˜? â˜? Who filled out this form (If Name and contact details: not the person named above)? Signature Name of Barqi Tojik person assigned responsibility Resolved or referred to GRC1? â˜? Resolved â˜? Referred If referred, date: Resolved referred to GRC2? â˜? Resolved â˜? Referred If referred, date: Completion Final resolution (briefly describe) Short description Accepted? Acknowledgement (Y/N) signature 1st proposed solution 2nd proposed solution 3rd proposed solution