The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) Energy Sector Improvement Project (P168273) MIDDLE EAST AND NORTH AFRICA | Tunisia | Energy & Extractives Global Practice | IBRD/IDA | Investment Project Financing | FY 2019 | Seq No: 1 | ARCHIVED on 23-Oct-2019 | ISR38755 | Implementing Agencies: STEG, STEG Key Dates Key Project Dates Bank Approval Date: 24-Jun-2019 Effectiveness Date: -- Planned Mid Term Review Date: -- Actual Mid-Term Review Date: Original Closing Date: 30-Jun-2024 Revised Closing Date: 30-Jun-2024 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) The Project Development Objective (PDO) is to: (i) strengthen Tunisia’s electricity transmission system; and (ii) improve STEG’s commercial performance. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Strengthening the electricity transmission network:(Cost $131.00 M) Commercial performance improvement:(Cost $20.00 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO -- Satisfactory Overall Implementation Progress (IP) -- Satisfactory Overall Risk Rating -- Substantial Implementation Status and Key Decisions The Project is making progress on both PDO objectives. On strengthening the transmission system, the call for tender for the lines and substations to strengthen the network and connect new renewable project will be launched before the end of the year. On improving STEG's commercial performance, the tender for the smart meter project funded by AFD was recently launched and the project is on track to launch in 2020. Progress for the revenue protection program and improvement of private collection is also aligned with the commercial management plan, and STEG will launch communication activities to accompany these actions before the end of the year. 10/23/2019 Page 1 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Substantial -- Substantial Macroeconomic Substantial -- Substantial Sector Strategies and Policies Substantial -- Substantial Technical Design of Project or Program Moderate -- Moderate Institutional Capacity for Implementation and Sustainability Moderate -- Moderate Fiduciary Moderate -- Moderate Environment and Social Substantial -- Substantial Stakeholders Moderate -- Moderate Other -- -- -- Overall Substantial -- Substantial Results PDO Indicators by Objectives / Outcomes Strengthened Tunisia’s electricity transmission system IN00749645 ►Increased transmission capacity along the South-North corridor (Megawatt, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 721.00 -- 721.00 3,090.00 Date 31-Dec-2018 -- 16-Sep-2019 30-Jun-2024 Comments: Aggregate transmission capacity of the Skhira-Kondar and Skhira-Thyna lines Improved commercial performance of STEG IN00749644 ►Increase in cash recovery index (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 83.00 -- 83.00 92.00 Date 31-Dec-2018 -- 16-Sep-2019 30-Jun-2024 The cash recovery index is defined as the billing efficiency (ratio of energy billed over energy consumed) Comments: multiplied by the collection efficiency (ratio of consumer bills paid over total consumer bills). 10/23/2019 Page 2 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) Overall Comments PDO The progress on transmission capacity will be seen once the transmission lines and substations have been constructed and connected, expected by end of 2022. The progress on cash recovery index will depend on the improvement of commercial and collection losses, and some improvement will be observed by the end of the year. Intermediate Results Indicators by Components 1. Strengthening the electricity transmission network IN00749782 ►Transmission lines constructed under the projects (Kilometers, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 384.00 Date 31-Dec-2018 -- 16-Sep-2019 28-Jun-2024 Comments: Transmission lines constructed include 400 kV (192 km) and 225 kV (192 km) IN00749784 ►Substations constructed and/or reinforced (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 3.00 Date 31-Dec-2018 -- 16-Sep-2019 28-Jun-2024 Comments: 1 new substation (Kondar) and 2 reinforced substations (Thyna and Tataouine) 2. Improving STEG's commercial performance IN00749781 ►High and medium voltage customers having smart meters installed (Percentage, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 100.00 Date 31-Dec-2018 -- 16-Sep-2019 31-Dec-2021 IN00749783 ►Large low voltage customers included in the revenue protection program (Percentage, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 100.00 Date 31-Dec-2018 -- 16-Sep-2019 31-Dec-2020 Percent of large low voltage customers (consuming more than 1750 kWh per month) classified as "large Comments: customers" and are included in the revenue protection program, which means they are treated similar to 10/23/2019 Page 3 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) medium and high voltage customers, get their meters read and receive their bills monthly, and are managed by a unit devoted to large customers. IN00749785 ►Bill collection of private customers (Percentage, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Value 92.00 -- 92.00 99.00 Date 31-Dec-2018 -- 16-Sep-2019 31-Dec-2023 Percent of bills of private customers get collected, measured as the ratio of amount of revenue collected Comments: over amount of revenue billed over any four-month period IN00749786 ►Low voltage meters read remotely or with handheld devices (Percentage, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 100.00 Date 31-Dec-2018 -- 16-Sep-2019 31-Dec-2023 The percent of low voltage meters get read remotely (smart meters) or with handheld meter reading Comments: devices IN00749787 ►Communication/outreach campaigns on customer rights and responsibilities (Number, Custom, DLI) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 7.00 Date 31-Dec-2018 -- 16-Sep-2019 31-Dec-2023 In accompanying its effort to streamline the billing, collection, and customer processes, STEG will carry out multiple outreach initiatives, targeting regions of high non-technical and collection losses. The Comments: campaign will raise awareness about STEG’s efforts to improve its customer service while motivating the customers to abide by the collective responsibility of billing by meter and on time bill payment. IN00749788 ►Ratio of female to male customers using electronic payment (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.65 -- 0.65 0.85 Date 31-Dec-2018 -- 16-Sep-2019 31-Dec-2023 The number of female customers over the number of male customers using electronic payment (STEG Comments: website, mobile payment, etc.) IN00749789 ►Share of customers aware of STEG's performance improvement effort (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 14.10 -- 14.10 30.00 Date 31-Dec-2018 -- 16-Sep-2019 31-Dec-2023 Comments: Percentage of customers knowing about STEG's effort to improve its performance IN00749790 Share of female customers aware of STEG's performance improvement effort (Percentage, Custom Breakdown) 10/23/2019 Page 4 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) Baseline Actual (Previous) Actual (Current) End Target Value 12.50 -- 12.50 30.00 Date 31-Dec-2018 -- 16-Sep-2019 31-Dec-2023 IN00749791 ►The results of the consumer feedback sessions and the customer satisfaction survey, and STEG responses, are published (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 31-Dec-2018 -- 16-Sep-2019 31-Dec-2021 A citizen engagement mechanism will be implemented by soliciting and incorporating customer feedback into STEG's implementation of project activities through a series of public consultation across different Comments: customer types in representative regions and one customer satisfaction survey within the first half of the project (by 2021). The results of these sessions and the survey will be published on STEG's website, including STEG's responses to the feedback, on an annual basis. Overall Comments IR Indicators of STEG's commercial performance will be evaluated once 2019 data is available. Disbursement Linked Indicators IN00749792 ►DLI 1 High and medium voltage customers having smart meters installed (Percentage, Output, 2.00, 0.00%) Baseline Actual (Previous) Actual (Current) 2023 Value 0.00 -- 0.00 -- Date -- -- 16-Sep-2019 -- IN00749793 ►DLI 2 Large low voltage customers included in the revenue protection program (Percentage, Output, 5.00, 0.00%) Baseline Actual (Previous) Actual (Current) 2023 Value 0.00 -- 0.00 -- Date -- -- 16-Sep-2019 -- IN00749794 ►DLI 3 Bill collection of private customers (Percentage, Intermediate Outcome, 10.00, 0.00%) Baseline Actual (Previous) Actual (Current) 2023 Value 92.00 -- 92.00 -- Date -- -- 16-Sep-2019 -- IN00749795 ►DLI 4 Low voltage meters read remotely or with handheld devices (Percentage, Output, 2.50, 0.00%) 10/23/2019 Page 5 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) Baseline Actual (Previous) Actual (Current) 2023 Value 0.00 -- 0.00 -- Date -- -- 16-Sep-2019 -- IN00749796 ►DLI 5 Communication/outreach campaigns on customer rights and responsibilities (Number, Output, 0.52, 0.00%) Baseline Actual (Previous) Actual (Current) 2023 Value 0.00 -- 0.00 -- Date -- -- 16-Sep-2019 -- Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed Not P168273 IBRD-89890 USD 151.00 151.00 0.00 0.00 151.00 0% Effective Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date Not P168273 IBRD-89890 24-Jun-2019 -- -- 30-Jun-2024 30-Jun-2024 Effective Cumulative Disbursements 10/23/2019 Page 6 of 7 The World Bank Implementation Status & Results Report Energy Sector Improvement Project (P168273) Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 10/23/2019 Page 7 of 7