World Bank Group Country Opinion Survey 2019: Botswana FY 2019 Botswana Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 July 2019 World Bank Group Country Opinion Survey 2019: Botswana Acknowledgements The Botswana Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Botswana country team and the independent fielding agency Maipet Investment PTY LTD. In particular, PORG is grateful for the support from Loungo Lolo Tibone (Operations Analyst) and Oarabile Minky Moilwa (Consultant) who coordinated the survey related activities from Gaborone, Botswana. 1 World Bank Group Country Opinion Survey 2019: Botswana Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Botswana ..................................................8 V. Overall Attitudes toward the World Bank Group .......................15 VI. Sectoral Effectiveness................................................................21 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................29 IX. The Future Role of the World Bank Group in Botswana ............33 X. Communication and Outreach ..................................................37 XI. Appendices ................................................................................41 BOTSWANA 2 World Bank Group Country Opinion Survey 2019: Botswana I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Botswana perceive the WBG. The survey explored: ▪ General Issues Facing Botswana ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Botswana ▪ Communication and Information Sharing ▪ Background Information II. Methodology From January to April 2019, 343 stakeholders of the WBG in Botswana were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, office of a Minister; office of a Parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; bilateral and multilateral agencies; embassies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 303 stakeholders participated in the survey (88% response rate). Respondents completed the questionnaire with a representative from the local fielding agency, or they received the questionnaire via email and returned it accordingly. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’16 (response rate was 85%, N=256). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’16 COS report and the non- weighted data presented in appendices A, B, C, D and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 77). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D, E, and F present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2019: Botswana III. Demographics of the Sample Current Position ▪ Note that for further analyses, some respondent groups were combined.1 1 Respondents from the office of the President were combined with respondents from the office of a minister; employees of ministries/ministerial departments/implementation agencies were combined with respondents from PMUs, and consultants working on WBG projects; respondents from bilateral agencies and embassies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community-based organizations, trade unions, faith-based groups, and youth groups were combined in the “CSO” category; and the small number of respondents from the office of a parliamentarian and from the judiciary branch were included in the “Other” category. There were no respondents from private foundations and from trade unions. 4 World Bank Group Country Opinion Survey 2019: Botswana III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2019: Botswana III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from Francistown, Maun, Kanye, and other regions, these locations were combined in one category: “Outside Gaborone”. Geographic location comparisons can be found in Appendix C (page 67). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2019: Botswana III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’16 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’19 = 4.8; weighted mean in FY’16 = 5.1)2. ▪ Impact of familiarity: Respondents’ ratings of familiarity with the WBG were strongly significantly correlated with their ratings for the WBG’s overall effectiveness in Botswana, and with their agreement that the WBG plays a relevant role in Botswana’s development, and moderately significantly corelated with their ratings of the extent to which the WBG’s work helps to achieve development results in Botswana. 2Please refer to Appendix E (page 77) for more details on weighting. The means in the chart were calculated based on un- weighted data. 7 World Bank Group Country Opinion Survey 2019: Botswana IV. General Issues Facing Botswana Optimism for the Future of Botswana Perceptions of Economic Opportunity 8 World Bank Group Country Opinion Survey 2019: Botswana IV. General Issues Facing Botswana (continued) Perceptions of Improvement and Decline in Specific Areas 9 World Bank Group Country Opinion Survey 2019: Botswana IV. General Issues Facing Botswana (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the most important development priority in Botswana was “job creation/employment” (54%). 10 World Bank Group Country Opinion Survey 2019: Botswana IV. General Issues Facing Botswana (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the biggest contributors to poverty reduction in Botswana were “job creation/employment” (55%), “rural development” (40%), and “education” (33%). 11 World Bank Group Country Opinion Survey 2019: Botswana IV. General Issues Facing Botswana (continued) The Impact of Global Challenges on Botswana 12 World Bank Group Country Opinion Survey 2019: Botswana IV. General Issues Facing Botswana (continued) Trust in Institutions 13 World Bank Group Country Opinion Survey 2019: Botswana IV. General Issues Facing Botswana (continued) Trust in the Private Sector Civil Society Engagement 14 World Bank Group Country Opinion Survey 2019: Botswana V. Overall Attitudes toward the World Bank Group Attributions for Slow/Failed Reform Efforts 15 World Bank Group Country Opinion Survey 2019: Botswana V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2019: Botswana V. Overall Attitudes toward the World Bank Group (continued) Influence on Botswana’s Development Agenda (Indicator Question) WBG Staff Preparedness4 4 Means presented in this chart were calculated based on weighted data. 17 World Bank Group Country Opinion Survey 2019: Botswana V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from ministries, PMU, consultants on WBG projects, and respondents from the “Other” category had the highest mean ratings for the aggregated responses to the twenty-eight COS indicator questions, whereas respondents from the private sector/financial sector/private banks, and CSOs had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 56). 18 World Bank Group Country Opinion Survey 2019: Botswana V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest values to Botswana were its “policy advice, studies, analyses” (55%), “technical assistance” (37%), and “capacity development” (37%). 19 World Bank Group Country Opinion Survey 2019: Botswana V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest weaknesses in its work in Botswana were “not enough public disclosure of its work” (35%) and “not collaborating enough with stakeholders outside the Government” (32%). 20 World Bank Group Country Opinion Survey 2019: Botswana VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 21 World Bank Group Country Opinion Survey 2019: Botswana VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6Note in the Appendix on the sectoral effectiveness (Appendix A, page 42) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2019: Botswana VI. Sectoral Effectiveness (continued) Helping the Poorest7 The WBG’s Human Capital Investment 7 Percentages presented in this chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2019: Botswana VII. How the World Bank Group Operates The World Bank Group’s Work in Botswana: Year Comparison8 The World Bank Group’s Work in Botswana: Collaboration 8 Means in this chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2019: Botswana VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 9 Means in this chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2019: Botswana VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2019: Botswana VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10 10 Means in this chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2019: Botswana VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2019: Botswana VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 29 World Bank Group Country Opinion Survey 2019: Botswana VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Botswana’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2019: Botswana VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in this chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2019: Botswana VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Botswana’s Needs for Financial Instruments13 (Indicator Question) WBG’s Reimbursable Advisory Services (RAS) 13 Means in the charts on this page were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2019: Botswana IX. The Future Role of the WBG in Botswana Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should “increase the level of capacity development in the country” (40%) and “reach out more to groups outside of Government” (38%) to make itself of greater value in Botswana. 33 World Bank Group Country Opinion Survey 2019: Botswana IX. The Future Role of the WBG in Botswana (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should work more with the “private sector” (49%), “NGOs/community-based organizations” (32%), “academia/think tanks/research institutes” (28%), and “local government” (25%) to ensure better development results in Botswana. 34 World Bank Group Country Opinion Survey 2019: Botswana IX. The Future Role of the WBG in Botswana (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should focus its resources on “job creation/employment” (32%), “public sector governance/reform” (31%), and “private sector development” (31%). 35 World Bank Group Country Opinion Survey 2019: Botswana IX. The Future Role of the WBG in Botswana (continued) Future Combination of the WBG Services 36 World Bank Group Country Opinion Survey 2019: Botswana X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 56) for selected responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they got most of their information about economic and social development issues in Botswana from “local newspapers” (65%) and the “Internet” (38%). 37 World Bank Group Country Opinion Survey 2019: Botswana X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they would prefer to receive information from the WBG through the “World Bank Group’s seminars/workshops/conferences” (44%), “World Bank Group’s publications and other written materials” (36%), and “World Bank Group’s website” (36%). 38 World Bank Group Country Opinion Survey 2019: Botswana X. Communication and Outreach (continued) Access to the Internet14 WBG Interaction Frequency 14 Percentages presented in this chart were calculated based on weighted data. 39 World Bank Group Country Opinion Survey 2019: Botswana X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 40 World Bank Group Country Opinion Survey 2019: Botswana XI. Appendices A. Responses to All Questions across All Respondents...................... 42 B. Responses to Selected Questions by Stakeholder Groups ............ 56 C. Responses to Indicator Questions by Geographic Location .......... 67 D. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 70 E. Responses to Selected Questions by Year..................................... 77 F. Indicator Questions as a Function of Exposure to the World Bank Group ........................................................................ 82 G. Botswana FY 2019 COS Questionnaire .......................................... 83 BOTSWANA 41 World Bank Group Country Opinion Survey 2019: Botswana Appendix A: Responses to All Questions across All Respondents (N=303) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Botswana Percentage of Respondents 1. When you think about the future in Botswana, are you … ? (N=294) Very pessimistic 21.1% Somewhat pessimistic 8.5% Somewhat optimistic 40.5% Very optimistic 23.5% Not sure 6.5% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Botswana is … ? (N=295) Increasing 36.9% Decreasing 34.9% Staying about the same 28.1% 42 World Bank Group Country Opinion Survey 2019: Botswana A. General Issues Facing Botswana (continued) 3. Listed below are a number of development priorities in Botswana. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Botswana. (Choose no more than THREE) (Responses Combined; N=297) Job creation/employment 41.4% Economic growth/diversification 31.6% Education 21.9% Energy 17.8% Anti-corruption 15.8% Agriculture and rural development 14.1% Health 14.1% Poverty reduction 12.1% Water and sanitation 11.8% Disease (HIV/AIDS) 9.4% Equality of opportunity (i.e., social inclusion) 8.4% Private sector development (e.g., entrepreneurship) 8.1% Gender equity (closing the gap between women and men, and boys and girls) 7.4% Natural resource management (e.g., minerals, renewables/non-renewables) 7.1% Climate change (e.g., mitigation, adaptation) 7.1% Transport (e.g., roads, bridges, transportation) 7.1% Food security 7.1% Pollution 6.7% Social protection (e.g., pensions, targeted social assistance) 6.7% Trade and exports 4.4% Crime and violence 4.0% Financial markets 4.0% Public sector governance/reform (i.e., government effectiveness, public financial 3.4% management, public expenditure, fiscal system reform) Urban development 2.7% Information and communications technology 2.7% Judiciary reform 2.4% Global/regional integration 1.0% Disaster risk management (drought management) 0.3% 43 World Bank Group Country Opinion Survey 2019: Botswana A. General Issues Facing Botswana (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Botswana? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=296) Agriculture and rural development 40.5% Job creation/employment 35.8% Economic growth/diversification 26.4% Education 20.9% Anti-corruption 17.2% Private sector development (e.g., entrepreneurship) 16.9% Disease (HIV/AIDS) 12.2% Food security 12.2% Health 10.5% Equality of opportunity (i.e., social inclusion) 10.1% Social protection (e.g., pensions, targeted social assistance) 9.8% Energy 9.8% Information and communications technology 7.4% Public sector governance/reform (i.e., government effectiveness, public financial 7.4% management, public expenditure, fiscal system reform) Gender equity (closing the gap between women and men, and boys and girls) 6.4% Pollution 5.1% Transport (e.g., roads, bridges, transportation) 4.7% Trade and exports 4.4% Climate change (e.g., mitigation, adaptation) 4.1% Crime and violence 3.4% Natural resource management (e.g., minerals, renewables/non-renewables) 3.0% Urban development 3.0% Financial markets 2.7% Water and sanitation 2.7% Global/regional integration 2.7% Judiciary reform 1.4% Disaster risk management (drought management) 1.4% 5. When economic and/or social reform efforts fail or are slow to take place in Botswana, which of the following would you attribute this to? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=281) Corruption 52.7% Poor coordination within the government 39.9% Political pressures and obstacles 16.7% Inadequate level of government accountability 16.0% Inadequate level of private sector participation 14.2% Inadequate level of capacity in the government 13.2% Reforms are not well thought out in light of country challenges 12.1% Inadequate level of citizen/civil society participation 8.9% Inadequate level of donor coordination 7.1% Private sector involvement and/or influence 7.1% Other 0.4% 44 World Bank Group Country Opinion Survey 2019: Botswana A. General Issues Facing Botswana (continued) 6. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national/federal government 281 6 5.26 2.42 2. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 276 13 5.22 2.40 3. The World Bank Group* 275 12 5.71 2.55 4. The International Monetary Fund 272 12 5.65 2.62 5. UN 273 9 5.93 2.73 6. Regional development banks 260 23 5.35 2.44 7. Botswana’s Central Bank 269 10 5.99 2.78 8. International private sector 268 15 4.79 2.26 9. Domestic private sector 280 2 5.33 2.44 10. International civil society (e.g., NGOs, CBOs) 275 11 5.23 2.38 11. Domestic civil society (e.g., NGOs, CBOs) 277 4 5.49 2.51 12. Domestic traditional media and their web presence (e.g., newspapers, TV 279 8 5.32 2.45 stations, radio) 13. International media and their web presence 270 19 5.07 2.35 14. Web based media (i.e., blogs, social media, other web-based news and 268 20 5.03 2.62 information sources) Direction Getting Getting Staying Getting Getting 7. Please describe the direction Botswana is much somewh the somewh much moving in, when considering … ? N worse at worse same at better better 1. Human development (e.g., health, 298 11.1% 20.8% 37.6% 25.2% 5.4% education, and social protection) 2. Equal opportunity for girls and boys, men 295 6.8% 14.2% 45.4% 27.1% 6.4% and women 3. Growing Botswana’s economy in a way 295 15.9% 23.1% 34.9% 24.1% 2.0% that leads to jobs and employment 4. The gap between the rich and the poor 290 28.6% 29.3% 31.0% 8.6% 2.4% 5. Making government more effective 293 17.4% 15.7% 37.2% 25.6% 4.1% 6. Anti-corruption 295 23.1% 24.1% 21.0% 28.5% 3.4% 7. Attracting new sources of foreign 297 17.8% 10.4% 38.0% 26.3% 7.4% investment 8. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on Botswana? (Choose no more than TWO) (Responses Combined; N=297) Jobs/employment 66.7% The gap between the rich and the poor 35.7% Climate change 25.6% Trade constraints 16.5% Geo political uncertainty 12.8% Environmental degradation 10.8% Fragility in Botswana or neighboring countries 8.8% Technology based disruption 8.4% Terrorism 4.4% Migrants and refugees 2.7% 45 World Bank Group Country Opinion Survey 2019: Botswana A. General Issues Facing Botswana (continued) 9. When thinking about development efforts in Botswana, do you think that Percentage of Respondents civil society (e.g., NGOs, CBOs) should … ? (N=299) Engage significantly less 1.0% Engage somewhat less 11.0% Engage somewhat more 45.8% Engage significantly more 34.1% Engage at the same level it does currently 3.0% Don't know 5.0% 10. To what extent do you trust domestic private sector to engage in public Percentage of Respondents service delivery in Botswana? (N=300) To a very low degree 6.0% To a somewhat low degree 29.0% To a somewhat high degree 52.0% To a very high degree 7.0% Don't know 6.0% 11. To what extent do you trust international private sector to engage in public Percentage of Respondents service delivery in Botswana? (N=297) To a very low degree 6.4% To a somewhat low degree 32.0% To a somewhat high degree 46.1% To a very high degree 6.7% Don't know 8.8% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Botswana? 299 n/a 4.78 2.32 (1-Not familiar at all, 10-Extremely familiar) Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 291 7 5.19 2.34 in Botswana.* (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Botswana solve its most complicated 271 26 5.42 2.48 development challenges? (1-To no degree at all, 10-To a very significant degree) 46 World Bank Group Country Opinion Survey 2019: Botswana B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Botswana, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Botswana? (Choose no more than THREE) (Responses Combined; N=298) Job creation/employment 39.9% Poverty reduction 29.2% Education 24.8% Private sector development (e.g., entrepreneurship) 15.8% Public sector governance/reform (i.e., government effectiveness, public financial 14.1% management, public expenditure, fiscal system reform) Economic growth/diversification 13.8% Anti-corruption 13.4% Agriculture and rural development 12.4% Food security 11.4% Disease (HIV/AIDS) 10.4% Climate change (e.g., mitigation, adaptation) 8.7% Trade and exports 8.7% Health 7.4% Information and communications technology 7.4% Transport (e.g., roads, bridges, transportation) 7.0% Equality of opportunity (i.e., social inclusion) 6.0% Gender equity (closing the gap between women and men, and boys and girls) 6.0% Energy 5.7% Global/regional integration 5.4% Water and sanitation 5.0% Natural resource management (e.g., minerals, renewables/non-renewables) 4.7% Urban development 4.7% Financial markets 4.4% Crime and violence 3.7% Social protection (e.g., pensions, targeted social assistance) 3.4% Judiciary reform 3.0% Pollution 2.3% Disaster risk management (drought management) 1.7% 47 World Bank Group Country Opinion Survey 2019: Botswana B. Overall Attitudes toward the World Bank Group (continued) Percentage of Respondents (N=271) 5. When thinking about the World Bank Group’s role, which Second activity do you believe is of greatest VALUE and which Greatest Greatest activity is of second greatest value in Botswana? Value Value Combined Technical assistance 18.8% 16.6% 35.4% Project implementation support 12.5% 18.5% 31.0% Financial resources 16.2% 11.4% 27.7% Capacity development related to World Bank Group 14.4% 10.7% 25.1% supported projects Policy advice, studies, analyses 11.1% 12.9% 24.0% Bringing together different groups of stakeholders 8.1% 4.4% 12.5% Data and statistics 6.6% 5.2% 11.8% Promoting knowledge sharing 4.8% 6.6% 11.4% Donor coordination 1.8% 8.9% 10.7% Mobilizing third party financial resources 5.5% 4.4% 10.0% Other 0.0% 0.4% 0.4% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Botswana? (Choose no more than TWO) (Responses Combined; N=297) Not enough public disclosure of its work 30.0% Not collaborating enough with civil society (e.g., NGOs, CBOs) 20.5% Too influenced by developed countries 19.9% Staff too inaccessible 18.9% Not aligned with country priorities 16.8% Not collaborating enough with private sector 14.1% Not willing to honestly criticize policies and reform efforts in the country 13.5% Not adequately flexible 11.4% Inadequate World Bank Group’s staffing in Botswana 10.1% Not adequately sensitive to political/social realities in Botswana 7.4% Don’t know 6.4% World Bank Group’s processes too slow and complex 6.4% Not collaborating enough with partners such as bilaterals, multilaterals, trust 3.7% funds, UN Not sufficiently focused on sustainable results 3.4% Arrogant in its approach 2.0% Other 1.0% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Botswana? (Select only ONE response) (N=294) To a fully sufficient degree 2.4% To a somewhat sufficient degree 20.1% To a somewhat insufficient degree 53.4% To a very insufficient degree 11.9% Don’t know 12.2% 48 World Bank Group Country Opinion Survey 2019: Botswana B. Overall Attitudes toward the World Bank Group (continued) 8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, Percentage of Respondents health, social protection)? (N=296) Increased its emphasis recently 9.1% Decreased its emphasis recently 17.9% Emphasis has remained pretty consistent over time 51.7% Don’t know 21.3% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=294) Academia/think tanks/research institutes 33.0% Private sector 33.0% NGOs/Community Based Organizations 28.9% Local government 23.8% Media 17.0% Youth/university groups 15.6% Beneficiaries 14.6% Parliament 6.8% Donor community 5.1% Foundations 3.4% Don’t know 3.1% Other 1.0% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Botswana? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 281 10 5.25 2.12 in Botswana* 11. The World Bank Group’s work is aligned with what I consider the 280 10 5.27 2.26 development priorities for Botswana* To what extent is the World Bank Group an effective development partner in Degree Botswana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 280 20 5.21 2.26 13. Flexibility (in terms of the institution’s products and services)* 263 34 5.23 2.32 14. Flexibility (in terms of changing country circumstances)* 263 34 5.19 2.38 15. Being inclusive* 266 29 5.17 2.31 16. Openness (sharing data and other information)* 271 23 5.39 2.53 17. Collaboration with the Government* 270 23 6.03 2.74 18. The speed in which it gets things accomplished on the ground* 264 31 5.34 2.46 19. Helping to bring discipline/effective supervision to implementation of 262 33 4.92 2.19 investment projects* 20. Collaboration with civil society* 266 29 4.55 2.06 21. Staff accessibility* 243 52 4.78 2.21 22. Collaboration with other donors and development partners* 256 40 5.17 2.51 23. Collaboration with the private sector* 259 37 4.69 1.99 24. Straightforwardness and honesty* 267 27 5.62 2.69 25. Treating clients and stakeholders in Botswana with respect* 257 36 5.74 2.72 26. Being a long-term partner* 246 46 6.00 2.86 49 World Bank Group Country Opinion Survey 2019: Botswana C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Botswana? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 206 89 4.41 2.28 2. Private sector development (e.g., entrepreneurship) 213 79 4.34 2.00 3. Education 224 65 4.88 2.34 4. Public sector governance/reform (i.e., government effectiveness, public 240 55 5.14 2.42 financial management, public expenditure, fiscal system reform) 5. Global/regional integration 214 75 4.88 2.55 6. Urban development 235 59 5.27 2.58 7. Energy 224 66 5.01 2.39 8. Water and sanitation 233 59 5.08 2.54 9. Job creation/employment 243 44 5.40 2.78 10. Health 239 51 5.50 2.64 11. Financial markets 200 92 4.80 2.33 12. Transport (e.g., roads, bridges, transportation) 240 50 5.66 2.84 13. Agriculture and rural development 230 60 4.93 2.33 14. Trade and exports 205 86 4.76 2.30 15. Natural resource management (e.g., minerals, renewables/non-renewables) 216 78 4.67 2.31 16. Climate change (e.g., mitigation, adaptation) 213 77 4.70 2.26 17. Poverty reduction 257 36 5.34 2.64 18. Anti-corruption 230 61 4.22 2.27 19. Economic growth/diversification 244 40 5.43 2.63 20. Disaster risk management (drought management) 233 60 5.12 2.62 21. Disease (HIV/AIDS) 242 49 5.57 2.85 Achieving Development Results N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Botswana?* (1-To no degree at all, 10-To a very 286 15 5.88 2.26 significant degree) Influencing the Development Agenda N DK Mean SD 3. To what extent does the World Bank Group influence the development 269 29 5.74 2.33 agenda in Botswana?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Botswana? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 268 31 5.04 2.24 needs of Botswana* 5. The World Bank Group meets Botswana’s needs for knowledge services 276 20 5.12 2.19 (e.g., research, analysis, data, technical assistance)* Reimbursable Advisory Services N DK Mean SD 6. To what extent do you believe that Botswana received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no 230 68 5.71 2.51 degree at all, 10-To a very significant degree) 50 World Bank Group Country Opinion Survey 2019: Botswana D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=296) Weekly 2.0% Monthly 11.5% A few times a year 19.3% Rarely 45.6% Never 21.6% In Botswana, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 233 64 4.92 2.20 3. Include appropriate level of stakeholder involvement during preparation 245 50 4.93 2.26 4. Lead to practical solutions 251 42 5.11 2.39 5. Are source of relevant information on global good practices 254 41 5.43 2.56 6. Are adequately disseminated 250 44 4.70 2.25 7. Are translated enough into local language 247 46 4.00 2.16 8. Are adaptable to Botswana’s specific development challenges and country 255 40 4.80 2.28 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 258 37 5.67 2.32 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 265 30 5.42 2.37 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 229 67 4.81 2.18 2. The World Bank Group effectively monitors and evaluates the projects and 264 33 5.46 2.52 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 244 52 5.23 2.45 4. The World Bank Group’s Environmental and Social Framework requirements 233 60 5.04 2.29 are reasonable 5. The World Bank Group’s conditions on its lending are reasonable 219 71 4.88 2.32 6. The World Bank Group takes decisions quickly in Botswana* 231 61 4.94 2.37 7. Working with the World Bank Group increases Botswana’s institutional 262 35 5.66 2.65 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 240 58 5.50 2.82 adequate, the World Bank Group makes appropriate use of them* 51 World Bank Group Country Opinion Survey 2019: Botswana F. The Future Role of the World Bank Group in Botswana 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Botswana? (Choose no more than TWO) (Responses Combined; N=296) Offer more innovative knowledge services 20.9% Provide more adequate data/knowledge/statistics/figures on Botswana’s 20.9% economy Engage more effectively with civil society (e.g., NGOs, CBOs) 18.2% Increase the level of capacity development in the country 17.6% Engage more directly with beneficiaries 16.2% Engage more effectively with private sector 12.2% Ensure greater selectivity in its work 11.8% Reduce the complexity of obtaining World Bank Group financing 11.5% Work faster 10.5% Improve the quality of its experts as related to Botswana’s specific challenges 9.1% Help to bring discipline/effective supervision to implementation of World Bank 8.4% Group projects Offer more innovative financial products 8.1% Collaborate more effectively with Government clients (e.g., national, state, local) 8.1% Increase availability of Reimbursable Advisory Services (RAS) 8.1% Engage more effectively with partners such as bilaterals, multilaterals, trust 7.8% funds, UN Other 2.4% 2. When considering the combination of services that the World Bank Group offers in Botswana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Botswana? (Select only ONE response) (N=295) Financial services 30.5% Knowledge products 25.1% The combination is appropriate for Botswana 22.4% Don't know 10.8% Convening services 6.8% None of the above 4.4% G. Communication and Information Sharing 1. How frequently do you interact with the World Bank Group now in Percentage of Respondents Botswana? (N=298) Never 34.6% Less than once a year 28.2% Once a year to a few times a year 20.5% Less than once a month 3.7% At least once a month 11.4% At least once a week 1.7% 52 World Bank Group Country Opinion Survey 2019: Botswana G. Communication and Information Sharing (continued) 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Botswana? (Choose no more than TWO) (Responses Combined; N=295) Internet 51.5% Local newspapers 34.9% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 22.4% Local television 20.7% Local radio 16.3% International newspapers 9.5% International television 9.2% Other 6.8% International radio 6.4% Periodicals 5.8% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=296) World Bank Group’s seminars/workshops/conferences 49.7% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 38.2% World Bank Group’s publications and other written materials 33.1% e-Newsletters 26.4% World Bank Group’s website 25.3% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 14.2% 4. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=285) High speed/WiFi 93.0% Dial-up 7.0% 5. Over the past SIX MONTHS, on average how Percentage of Respondents often did you do any of the following related to the Every few Every few Every few World Bank Group (WBG)? N days weeks months Not at all Read, viewed or heard a story about the WBG in 272 3.7% 8.1% 50.4% 37.9% local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in 274 5.8% 14.2% 41.6% 38.3% global media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g. read a post or tweet, liked, commented, shared, 270 3.0% 11.5% 22.6% 63.0% retweeted) Visited a WBG website (e.g. read a blog, used data) 272 7.4% 14.0% 26.1% 52.6% Attended an event/conference hosted by the WBG 264 1.9% 8.0% 20.8% 69.3% Watched a webinar or online event hosted by the 266 2.6% 8.6% 16.9% 71.8% WBG Read some or all of a WBG research paper or 274 3.3% 10.9% 31.0% 54.7% publication Met professionally with WBG staff 274 3.3% 4.7% 24.8% 67.2% 53 World Bank Group Country Opinion Survey 2019: Botswana H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=295) Employee of a Ministry, Ministerial Department or Implementation Agency 29.2% NGO/Community Based Organization 14.2% Private Sector Organization 10.8% Media (press, radio, TV, web, etc.) 5.8% Independent Government Institution (i.e., Regulatory Agency, Central 4.7% Bank/oversight institution) Academia/Research Institute/Think Tank 4.7% Office of the President 4.4% Office of Minister 3.7% Bilateral Agency/Embassy 3.7% Multilateral Agency 3.7% Financial Sector/Private Bank 3.7% PMU overseeing implementation of project/Consultant/Contractor working on 3.4% World Bank Group supported project/program Youth Group 2.7% Other 2.4% Faith-Based Group 1.4% Office of Parliamentarian 1.0% Judiciary Branch 0.3% Private Foundation 0.0% Trade Union 0.0% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=287) Health, nutrition, and population 11.5% Macroeconomics and fiscal management 7.3% Gender 7.3% Governance 7.3% Finance and markets 6.6% Urban, rural, and social development 5.9% Education 5.6% Trade and competitiveness 5.2% Social protection and labor 4.9% Environment and natural resources 4.5% Agriculture 4.5% Generalist (specialized in multiple sectors) 4.5% Other 4.5% Transport and ICT 3.8% Energy and extractives 3.5% Water 3.1% Public-private partnerships 3.1% Poverty 3.1% Climate Change 2.1% Fragility, conflict and violence 0.7% Jobs 0.7% 54 World Bank Group Country Opinion Survey 2019: Botswana H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD/IDA, IFC, MIGA, ICSID) in your country? (N=292) Yes 36.6% No 63.4% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/ work with in Botswana? (Select only ONE response) (N=104) The World Bank (IBRD) 66.3% The International Finance Corporation (IFC) 22.1% The Multilateral Investment Guarantee Agency (MIGA) 8.7% International Centre for Settlement of Investment Disputes (ICSID) 2.9% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=104) Yes 59.6% No 40.4% 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Botswana? (Choose no more than TWO) (Responses Combined; N=281) Collaborate as part of my professional duties 34.2% Observer (i.e., follow in media, discuss in informal conversations, etc.) 33.8% Use World Bank Group website for information, data, research, etc. 33.1% Use World Bank Group reports/data 23.8% Engage in World Bank Group related/sponsored events/activities 22.4% Percentage of Respondents 7. What’s your gender? (N=297) Female 39.4% Male 60.6% Percentage of Respondents 8. What’s your age? (N=300) 25 and under 1.7% 26-35 13.0% 36-45 37.3% 46-55 33.3% 56 and above 14.7% Percentage of Respondents 9. Which best represents your geographic location? (N=300) Gaborone 77.7% Francistown 10.7% Maun 5.7% Other 3.3% Kanye 2.7% 55 World Bank Group Country Opinion Survey 2019: Botswana Appendix B: Responses to Selected Questions by Stakeholder Groups15  Office of President/Minister N= 24  Employee of a Ministry/PMU/Consultant on WBG Project N= 96  Bilateral/Multilateral Agency N=22  Private Sector/Financial Sector/Private Bank N=43  CSO N=54  Media N=17  Independent Government Institution N=14  Academia N=14  Other16 N=11 A. General Issues facing Botswana When you think about the future in Botswana, are you … ?* Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of President/ PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other Very pessimistic 8.7% 9.8% 31.8% 26.2% 31.5% 31.3% 7.1% 28.6% 27.3% Somewhat pessimistic 0.0% 6.5% 9.1% 7.1% 13.0% 12.5% 0.0% 28.6% 9.1% Somewhat optimistic 60.9% 41.3% 27.3% 42.9% 35.2% 43.8% 42.9% 42.9% 27.3% Very optimistic 21.7% 30.4% 27.3% 23.8% 13.0% 12.5% 50.0% 0.0% 27.3% Not sure 8.7% 12.0% 4.5% 0.0% 7.4% 0.0% 0.0% 0.0% 9.1% *Significantly different between stakeholder groups 15 Only 295 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 16 Includes the following categories: Office of Parliamentarian (N=3), Judiciary Branch (N=1), and Other (N=7). 56 World Bank Group Country Opinion Survey 2019: Botswana A. General Issues facing Botswana (continued) Listed below are a number of development priorities in Botswana. Please identify which of the following you consider the most important development priorities in Botswana. (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other Energy* 13.0% 18.1% 18.2% 11.6% 11.1% 25.0% 64.3% 7.1% 9.1% Water and sanitation* 4.3% 20.2% 9.1% 2.3% 7.4% 0.0% 28.6% 7.1% 9.1% Pollution 4.3% 7.4% 13.6% 0.0% 3.7% 6.3% 0.0% 14.3% 18.2% Job creation/employment* 47.8% 51.1% 36.4% 11.6% 42.6% 50.0% 64.3% 14.3% 63.6% Health 0.0% 16.0% 13.6% 11.6% 20.4% 18.8% 7.1% 7.1% 27.3% Financial markets 0.0% 1.1% 9.1% 9.3% 1.9% 0.0% 0.0% 14.3% 9.1% Social protection* 0.0% 3.2% 22.7% 14.0% 5.6% 0.0% 0.0% 21.4% 0.0% Gender equity 13.0% 5.3% 4.5% 2.3% 7.4% 25.0% 7.1% 14.3% 0.0% Private sector development 21.7% 7.4% 9.1% 4.7% 5.6% 12.5% 21.4% 0.0% 0.0% Education* 0.0% 37.2% 9.1% 4.7% 29.6% 6.3% 28.6% 28.6% 0.0% Public sector governance/reform* 17.4% 1.1% 4.5% 0.0% 1.9% 12.5% 0.0% 7.1% 0.0% Global/regional integration 0.0% 0.0% 0.0% 2.3% 1.9% 6.3% 0.0% 0.0% 0.0% Food security 8.7% 7.4% 4.5% 14.0% 5.6% 6.3% 0.0% 7.1% 0.0% Urban development 0.0% 3.2% 4.5% 0.0% 3.7% 0.0% 0.0% 7.1% 9.1% Economic growth/diversification* 52.2% 29.8% 36.4% 37.2% 18.5% 43.8% 28.6% 7.1% 54.5% Disaster risk management 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 13.0% 8.5% 0.0% 2.3% 11.1% 0.0% 7.1% 28.6% 18.2% Disease 8.7% 7.4% 13.6% 9.3% 13.0% 18.8% 7.1% 7.1% 0.0% Information and communications technology 4.3% 3.2% 4.5% 2.3% 1.9% 0.0% 0.0% 0.0% 9.1% Crime and violence 0.0% 2.1% 13.6% 4.7% 3.7% 6.3% 0.0% 7.1% 9.1% Transport 4.3% 7.4% 4.5% 9.3% 3.7% 6.3% 21.4% 14.3% 0.0% Agriculture and rural development* 8.7% 22.3% 0.0% 20.9% 13.0% 0.0% 0.0% 7.1% 0.0% Natural resource management* 0.0% 2.1% 9.1% 16.3% 18.5% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 2.1% 4.5% 11.6% 3.7% 6.3% 0.0% 14.3% 0.0% Climate change 4.3% 5.3% 13.6% 7.0% 9.3% 6.3% 0.0% 7.1% 18.2% Poverty reduction 13.0% 10.6% 18.2% 9.3% 16.7% 6.3% 0.0% 21.4% 0.0% Anti-corruption 4.3% 11.7% 13.6% 32.6% 18.5% 18.8% 14.3% 7.1% 18.2% Judiciary reform 4.3% 1.1% 0.0% 4.7% 3.7% 0.0% 0.0% 0.0% 9.1% *Significantly different between stakeholder groups 57 World Bank Group Country Opinion Survey 2019: Botswana A. General Issues facing Botswana (continued) When economic and/or social reform efforts fail or are slow to take place in Botswana, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other Inadequate level of donor coordination* 0.0% 2.3% 19.0% 9.5% 7.4% 11.8% 0.0% 0.0% 20.0% Corruption 26.1% 55.7% 52.4% 54.8% 50.0% 70.6% 42.9% 78.6% 30.0% Private sector involvement and/or influence 4.3% 8.0% 4.8% 4.8% 13.0% 5.9% 14.3% 0.0% 0.0% Political pressures and obstacles 13.0% 14.8% 19.0% 21.4% 11.1% 35.3% 0.0% 28.6% 10.0% Inadequate level of private sector participation* 39.1% 15.9% 9.5% 9.5% 5.6% 5.9% 57.1% 0.0% 30.0% Inadequate level of citizen/civil society 13.0% 9.1% 9.5% 7.1% 3.7% 11.8% 0.0% 14.3% 20.0% participation Reforms are not well thought out in light of 21.7% 12.5% 9.5% 4.8% 14.8% 11.8% 0.0% 14.3% 10.0% country challenges Poor coordination within the government 39.1% 37.5% 47.6% 33.3% 50.0% 23.5% 71.4% 42.9% 30.0% Inadequate level of government accountability 0.0% 22.7% 4.8% 14.3% 22.2% 11.8% 14.3% 7.1% 20.0% Inadequate level of capacity in the government 34.8% 13.6% 19.0% 9.5% 7.4% 5.9% 0.0% 7.1% 20.0% Other 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/ Consultant on Multilateral Financial Sector/ Government Minister WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you trust The World Bank Group 22 6.59 1.26 91 6.67 2.74 21 5.43 2.68 40 4.45 2.33 48 4.48 2.07 14 5.43 1.74 11 7.00 2.65 12 5.92 2.64 10 5.60 2.07 to do what is right?* *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/ Consultant on Multilateral Financial Sector/ Government Minister WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 23 7.61 1.97 96 5.13 2.03 22 5.18 2.48 43 3.77 1.60 54 3.39 1.47 16 4.88 2.25 14 5.79 3.29 14 4.29 2.70 10 5.70 2.54 Bank Group in Botswana?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2019: Botswana B. Overall Attitudes toward the World Bank Group (continued) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/ Consultant on Multilateral Financial Sector/ Government Minister WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 22 6.50 2.48 94 5.76 2.28 22 5.00 2.67 43 4.70 1.83 49 4.39 2.03 16 5.06 2.41 14 5.00 2.39 14 4.29 3.17 10 5.80 2.39 Bank Group’s effectiveness in Botswana.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups When thinking about how the World Bank Group can have the most impact on development results in Botswana, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Botswana? (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other Public sector governance/reform 17.4% 12.5% 22.7% 14.0% 9.3% 12.5% 21.4% 0.0% 45.5% Global/regional integration* 8.7% 2.1% 4.5% 16.3% 1.9% 12.5% 0.0% 0.0% 9.1% Education* 0.0% 37.5% 13.6% 7.0% 37.0% 31.3% 21.4% 21.4% 0.0% Food security 0.0% 14.6% 9.1% 20.9% 7.4% 6.3% 0.0% 21.4% 9.1% Urban development* 0.0% 1.0% 0.0% 14.0% 5.6% 6.3% 0.0% 0.0% 9.1% Energy 0.0% 6.3% 18.2% 0.0% 5.6% 0.0% 7.1% 7.1% 9.1% Water and sanitation* 4.3% 12.5% 4.5% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Pollution 0.0% 4.2% 0.0% 2.3% 1.9% 0.0% 0.0% 0.0% 0.0% Job creation/employment 26.1% 49.0% 54.5% 20.9% 40.7% 37.5% 35.7% 42.9% 36.4% Health 0.0% 9.4% 9.1% 16.3% 5.6% 0.0% 0.0% 7.1% 0.0% Financial markets 4.3% 5.2% 4.5% 2.3% 5.6% 6.3% 0.0% 0.0% 9.1% Social protection 0.0% 4.2% 0.0% 2.3% 3.7% 6.3% 0.0% 14.3% 0.0% Gender equity 17.4% 4.2% 0.0% 4.7% 7.4% 6.3% 0.0% 0.0% 18.2% Private sector development* 30.4% 14.6% 18.2% 0.0% 14.8% 25.0% 50.0% 0.0% 18.2% Natural resource management 8.7% 4.2% 0.0% 0.0% 13.0% 0.0% 0.0% 0.0% 9.1% Poverty reduction* 17.4% 16.7% 22.7% 67.4% 27.8% 37.5% 14.3% 42.9% 27.3% Anti-corruption* 34.8% 4.2% 0.0% 14.0% 22.2% 25.0% 14.3% 28.6% 0.0% Crime and violence 0.0% 1.0% 13.6% 2.3% 5.6% 6.3% 7.1% 7.1% 0.0% Climate change 13.0% 8.3% 13.6% 0.0% 13.0% 18.8% 0.0% 7.1% 9.1% Judiciary reform 0.0% 1.0% 0.0% 7.0% 3.7% 6.3% 0.0% 14.3% 0.0% Economic growth/diversification* 26.1% 16.7% 27.3% 0.0% 11.1% 6.3% 7.1% 0.0% 27.3% Disaster risk management 0.0% 0.0% 0.0% 4.7% 0.0% 0.0% 7.1% 7.1% 9.1% Equality of opportunity* 0.0% 10.4% 0.0% 2.3% 1.9% 6.3% 0.0% 35.7% 0.0% Disease* 0.0% 6.3% 27.3% 18.6% 11.1% 18.8% 0.0% 7.1% 0.0% Information and communications technology* 4.3% 3.1% 4.5% 14.0% 9.3% 0.0% 28.6% 7.1% 0.0% Transport* 0.0% 5.2% 4.5% 4.7% 5.6% 12.5% 50.0% 0.0% 9.1% Agriculture and rural development* 13.0% 20.8% 4.5% 4.7% 7.4% 6.3% 28.6% 7.1% 0.0% Trade and exports* 13.0% 15.6% 9.1% 2.3% 3.7% 0.0% 0.0% 0.0% 27.3% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2019: Botswana B. Overall Attitudes toward the World Bank Group (continued) From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human ca pital (e.g., education, health, social protection)?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other Increased its emphasis recently 8.3% 6.4% 27.3% 2.3% 11.1% 6.3% 0.0% 35.7% 0.0% Decreased its emphasis recently 0.0% 27.7% 13.6% 23.3% 14.8% 6.3% 7.1% 14.3% 10.0% Emphasis has remained pretty consistent over 58.3% 46.8% 54.5% 72.1% 35.2% 62.5% 64.3% 42.9% 60.0% time Don't know 33.3% 19.1% 4.5% 2.3% 38.9% 25.0% 28.6% 7.1% 30.0% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other Private sector* 37.5% 26.3% 42.9% 55.8% 18.5% 46.7% 42.9% 21.4% 40.0% Local government* 25.0% 53.7% 4.8% 2.3% 7.4% 13.3% 7.1% 7.1% 30.0% Beneficiaries* 12.5% 5.3% 28.6% 18.6% 18.5% 33.3% 7.1% 7.1% 20.0% Youth/university groups 16.7% 17.9% 19.0% 4.7% 20.4% 0.0% 28.6% 21.4% 10.0% Donor community 4.2% 5.3% 0.0% 9.3% 7.4% 0.0% 0.0% 0.0% 0.0% NGOs/Community Based Organizations* 20.8% 22.1% 19.0% 25.6% 63.0% 13.3% 0.0% 28.6% 30.0% Foundations 4.2% 3.2% 4.8% 2.3% 5.6% 6.7% 0.0% 0.0% 0.0% Media* 8.3% 6.3% 19.0% 30.2% 7.4% 60.0% 42.9% 42.9% 0.0% Academia/think tanks/research institutes* 54.2% 35.8% 42.9% 18.6% 13.0% 13.3% 64.3% 50.0% 50.0% Parliament 0.0% 8.4% 4.8% 7.0% 11.1% 0.0% 0.0% 14.3% 0.0% Other 4.2% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 4.2% 3.2% 0.0% 0.0% 7.4% 0.0% 7.1% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Botswana? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/ Consultant on Multilateral Financial Sector/ Government Minister WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 22 6.68 1.43 88 5.90 2.05 21 5.33 2.50 41 3.85 1.28 49 4.53 2.16 16 4.50 1.71 14 6.36 2.02 14 5.36 2.21 10 5.40 2.17 relevant role in development in Botswana* The World Bank Group’s work is aligned with what I 22 6.64 1.50 90 5.68 2.24 21 5.48 2.62 42 4.14 1.92 45 4.62 2.30 16 4.81 2.04 14 6.07 1.86 14 5.71 2.52 10 5.50 2.59 consider the development priorities for Botswana* *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2019: Botswana B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Botswana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/ Consultant on Multilateral Financial Sector/ Government Minister WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 23 6.57 1.59 90 5.88 2.32 22 5.14 2.23 42 3.88 2.03 46 4.50 1.80 17 4.82 2.30 8 5.63 2.00 14 4.50 2.31 11 6.82 2.23 Flexibility (in terms of the institution’s products and 23 6.35 1.34 90 6.19 2.44 20 4.70 2.85 42 3.71 1.61 40 4.25 1.64 17 4.76 2.11 3 5.33 2.08 14 6.07 1.73 8 5.63 3.34 services)* Flexibility (in terms of changing country 23 5.91 1.73 90 6.09 2.58 20 5.05 2.54 40 4.05 1.95 40 4.18 1.74 17 4.94 2.08 3 3.33 2.31 14 4.57 2.03 10 6.60 2.63 circumstances)* Being inclusive* 22 6.14 1.46 87 6.01 2.39 21 4.29 2.35 39 3.69 1.61 46 4.30 1.72 17 4.76 2.17 4 5.50 3.00 14 6.57 2.31 10 6.40 2.72 Openness (sharing data and other information)* 23 6.74 0.86 90 6.36 2.70 22 5.55 2.67 42 3.83 1.85 39 4.38 2.10 16 4.88 2.42 8 4.38 1.19 14 4.64 2.17 11 7.00 2.90 Collaboration with the Government* 23 7.13 1.66 90 7.37 2.73 21 5.14 2.74 41 4.00 1.97 43 4.93 2.15 17 4.65 2.18 8 6.75 1.75 13 6.92 2.56 10 7.50 2.92 The speed in which it gets things accomplished on 23 6.57 1.44 89 6.15 2.79 19 5.00 2.38 39 4.00 2.00 44 4.50 1.93 17 5.00 2.29 3 4.33 1.53 14 5.21 2.01 11 6.55 2.42 the ground* Helping to bring discipline/effective supervision to 23 6.09 1.56 85 5.51 2.34 22 4.95 2.17 42 3.67 1.71 42 4.26 1.56 17 3.88 1.96 3 3.67 2.08 14 5.64 2.73 9 6.22 2.17 implementation of investment projects* Collaboration with civil society* 21 6.10 1.18 87 4.79 2.06 20 4.65 2.35 41 3.90 1.99 47 3.81 1.75 17 3.82 1.98 3 5.33 2.08 14 5.50 2.38 10 5.30 1.95 Staff accessibility* 22 5.18 1.53 70 5.79 2.31 21 4.71 2.63 41 3.37 1.61 41 4.22 1.85 17 4.24 1.89 3 4.33 1.53 13 4.85 2.58 11 5.82 2.04 Collaboration with other donors and development 21 6.38 1.28 83 6.11 2.76 21 4.90 2.34 42 3.71 1.85 39 4.23 1.88 17 5.00 2.35 4 6.00 2.58 13 4.85 3.08 11 5.91 2.63 partners* Collaboration with the private sector* 23 6.35 1.23 88 5.07 1.84 22 4.36 1.87 40 3.60 1.91 37 4.08 1.82 16 4.06 1.98 3 4.33 1.53 14 5.36 2.50 10 5.70 1.77 Straightforwardness and honesty* 23 7.39 1.03 90 6.71 3.07 21 5.33 2.58 41 3.63 1.92 42 4.76 1.87 17 5.12 1.96 3 5.33 2.08 13 5.38 2.43 11 6.18 2.82 Treating clients and stakeholders in Botswana with 22 7.18 1.65 83 7.05 2.81 20 4.95 2.26 42 4.05 2.20 42 4.74 2.19 17 4.65 2.21 2 5.00 2.83 13 6.23 2.42 10 6.90 2.96 respect* Being a long-term partner* 22 7.50 2.37 79 7.05 3.06 19 5.42 2.65 40 4.25 2.11 42 4.83 2.41 16 5.31 2.15 4 6.50 2.65 10 7.30 2.06 10 7.20 3.05 *Significantly different between stakeholder groups C. World Bank Group’s Effectiveness and Results Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/ Consultant on Multilateral Financial Sector/ Government Minister WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 23 6.48 1.88 88 6.80 2.18 22 5.55 2.15 43 4.70 2.22 49 4.98 1.84 17 5.71 2.14 13 6.08 1.04 14 7.50 2.44 10 5.40 2.67 help to achieve development results in Botswana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2019: Botswana C. World Bank Group’s Effectiveness and Results (continued) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/ Consultant on Multilateral Financial Sector/ Government Minister WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group 23 6.52 1.65 86 6.72 2.34 19 5.42 2.29 41 4.56 2.15 45 4.87 1.78 16 5.19 1.97 10 4.10 1.73 12 7.17 2.89 10 6.40 2.41 influence the development agenda in Botswana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Botswana? (1- Strongly disagree, 10- Strongly agree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/ Consultant on Multilateral Financial Sector/ Government Minister WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet 21 5.48 2.04 89 5.93 2.16 19 4.74 2.54 42 4.05 2.02 47 4.09 1.64 17 4.59 1.66 3 4.33 2.31 14 5.50 2.88 9 6.33 2.78 the needs of Botswana* The World Bank Group meets Botswana’s needs for 22 5.86 1.61 89 5.74 2.17 21 5.57 2.20 42 3.86 1.80 47 4.19 1.53 17 4.47 2.29 8 6.13 2.80 14 5.36 3.00 9 7.33 1.73 knowledge services* *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other Weekly 4.2% 2.1% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 18.2% Monthly 4.2% 12.6% 18.2% 11.9% 7.7% 17.6% 0.0% 14.3% 18.2% A few times a year 41.7% 14.7% 31.8% 19.0% 5.8% 17.6% 21.4% 50.0% 0.0% Rarely 41.7% 46.3% 45.5% 38.1% 53.8% 47.1% 50.0% 28.6% 63.6% Never 8.3% 24.2% 0.0% 31.0% 32.7% 17.6% 28.6% 7.1% 0.0% *Significantly different between stakeholder groups Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/ Consultant on Multilateral Financial Sector/ Government Minister WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s knowledge work and activities are adaptable to Botswana’s specific 22 5.68 1.89 83 5.65 2.27 21 4.52 2.52 37 3.49 1.80 46 4.07 2.05 17 3.88 1.45 2 3.50 3.54 13 4.31 2.50 9 7.22 1.92 development challenges and country circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2019: Botswana D. The World Bank Group’s Knowledge Work and Activities (continued) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/ Consultant on Multilateral Financial Sector/ Government Minister WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and 21 6.43 1.16 86 6.22 2.19 20 4.80 2.53 36 5.08 2.60 43 4.98 2.22 17 5.41 2.00 7 6.14 0.69 13 5.62 3.43 9 6.89 2.32 activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 21 6.05 1.60 89 6.01 2.31 20 5.15 2.78 40 4.30 2.27 43 4.53 2.02 17 5.35 2.29 6 6.17 2.04 14 6.07 3.00 9 6.89 2.09 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/ Consultant on Multilateral Financial Sector/ Government Minister WBG Project Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in 20 5.90 1.68 73 5.58 2.53 18 4.78 2.82 41 4.41 2.07 37 3.70 1.73 14 4.21 2.12 2 4.50 3.54 14 5.21 2.58 7 6.43 2.57 Botswana* Where country systems are adequate, the World 20 6.55 1.57 82 6.66 3.07 19 4.63 2.73 36 4.08 2.35 40 4.30 2.08 16 4.44 2.19 1 10.00 0.00 11 5.27 3.04 10 7.00 2.79 Bank Group makes appropriate use of them* *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2019: Botswana F. The Future Role of the World Bank Group in Botswana Which of the following SHOULD the World Bank Group do to make itself of greater value in Botswana? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other Increase availability of Reimbursable Advisory 8.7% 5.2% 13.6% 0.0% 5.6% 50.0% 7.1% 7.1% 0.0% Services (RAS)* Provide more adequate data/knowledge/statistics/figures on 8.7% 30.2% 9.1% 16.3% 11.1% 12.5% 28.6% 35.7% 40.0% Botswana’s economy* Help to bring discipline/effective supervision to 0.0% 8.3% 13.6% 4.7% 9.3% 18.8% 14.3% 0.0% 20.0% implementation of World Bank Group projects Offer more innovative knowledge services 13.0% 29.2% 27.3% 4.7% 20.4% 18.8% 21.4% 35.7% 10.0% Collaborate more effectively with Government 4.3% 13.5% 4.5% 4.7% 11.1% 0.0% 0.0% 0.0% 10.0% clients Work faster 4.3% 8.3% 18.2% 11.6% 16.7% 6.3% 0.0% 14.3% 0.0% Reduce the complexity of obtaining World Bank 21.7% 7.3% 4.5% 27.9% 7.4% 25.0% 7.1% 0.0% 0.0% Group financing* Engage more effectively with partners such as 8.7% 4.2% 31.8% 7.0% 1.9% 12.5% 0.0% 21.4% 10.0% bilaterals, multilaterals, trust funds, UN* Offer more innovative financial products 0.0% 14.6% 9.1% 2.3% 5.6% 0.0% 0.0% 14.3% 10.0% Ensure greater selectivity in its work 8.7% 15.6% 13.6% 14.0% 3.7% 6.3% 14.3% 21.4% 10.0% Engage more effectively with civil society* 4.3% 10.4% 13.6% 2.3% 59.3% 25.0% 0.0% 7.1% 20.0% Increase the level of capacity development in 56.5% 15.6% 13.6% 14.0% 5.6% 6.3% 21.4% 21.4% 30.0% the country* Engage more directly with beneficiaries* 4.3% 5.2% 18.2% 34.9% 25.9% 6.3% 14.3% 21.4% 10.0% Improve the quality of its experts as related to 17.4% 13.5% 4.5% 9.3% 0.0% 0.0% 28.6% 0.0% 10.0% Botswana’s specific challenges* Engage more effectively with private sector* 13.0% 9.4% 4.5% 25.6% 9.3% 6.3% 42.9% 0.0% 0.0% Other 4.3% 3.1% 0.0% 2.3% 0.0% 6.3% 0.0% 0.0% 10.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2019: Botswana G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Botswana?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other Never 4.2% 52.6% 0.0% 11.9% 50.0% 47.1% 35.7% 21.4% 27.3% Less than once a year 37.5% 14.7% 22.7% 57.1% 35.2% 17.6% 21.4% 42.9% 0.0% Once a year to a few times a year 45.8% 12.6% 36.4% 16.7% 9.3% 17.6% 28.6% 28.6% 36.4% Less than once a month 4.2% 3.2% 4.5% 2.4% 0.0% 5.9% 7.1% 7.1% 18.2% At least once a month 4.2% 15.8% 31.8% 11.9% 3.7% 11.8% 7.1% 0.0% 9.1% At least once a week 4.2% 1.1% 4.5% 0.0% 1.9% 0.0% 0.0% 0.0% 9.1% *Significantly different between stakeholder groups How do you get most of your information about economic and social development issues in Botswana? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other International radio 4.3% 7.4% 4.8% 11.9% 1.9% 11.8% 0.0% 14.3% 0.0% International newspapers* 4.3% 4.2% 9.5% 23.8% 7.4% 11.8% 0.0% 7.1% 30.0% Local radio 0.0% 13.7% 9.5% 16.7% 27.8% 11.8% 28.6% 14.3% 20.0% Social media* 13.0% 13.7% 52.4% 11.9% 46.3% 29.4% 7.1% 14.3% 0.0% Local television* 43.5% 30.5% 4.8% 19.0% 13.0% 5.9% 0.0% 14.3% 20.0% Periodicals 8.7% 7.4% 4.8% 4.8% 1.9% 0.0% 0.0% 7.1% 10.0% Local newspapers* 34.8% 50.5% 14.3% 14.3% 31.5% 23.5% 50.0% 28.6% 50.0% Internet* 34.8% 44.2% 66.7% 71.4% 50.0% 52.9% 35.7% 71.4% 50.0% International television 8.7% 9.5% 4.8% 11.9% 7.4% 23.5% 7.1% 0.0% 10.0% Other* 30.4% 2.1% 14.3% 2.4% 3.7% 0.0% 7.1% 21.4% 10.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/ PMU/Consultant Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other World Bank Group’s publications and other 29.2% 51.0% 27.3% 20.9% 15.7% 23.5% 35.7% 21.4% 50.0% written materials* e-Newsletters* 12.5% 39.6% 22.7% 25.6% 19.6% 29.4% 0.0% 28.6% 20.0% World Bank Group’s 41.7% 38.5% 54.5% 51.2% 64.7% 47.1% 78.6% 42.9% 60.0% seminars/workshops/conferences* Direct contact with World Bank Group* 45.8% 19.8% 45.5% 55.8% 54.9% 52.9% 21.4% 35.7% 10.0% World Bank Group’s website 37.5% 32.3% 22.7% 16.3% 11.8% 17.6% 21.4% 42.9% 30.0% Social media* 8.3% 9.4% 13.6% 18.6% 29.4% 5.9% 7.1% 0.0% 20.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2019: Botswana G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other High speed/WiFi 91.3% 94.6% 95.2% 89.7% 92.2% 100.0% 100.0% 92.3% 80.0% Dial-up 8.7% 5.4% 4.8% 10.3% 7.8% 0.0% 0.0% 7.7% 20.0% H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other Yes 75.0% 28.0% 76.2% 42.9% 19.2% 11.8% 28.6% 28.6% 50.0% No 25.0% 72.0% 23.8% 57.1% 80.8% 88.2% 71.4% 71.4% 50.0% *Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Botswana?* (Select only ONE response) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/ PMU/Consultant Multilateral Financial Sector/ Government Percentage of Respondents Minister on WBG Project Agency Private Bank CSO Media Institution Academia Other The World Bank (IBRD) 72.2% 80.8% 73.3% 27.8% 66.7% 50.0% 100.0% 100.0% 60.0% The International Finance Corporation (IFC) 5.6% 15.4% 20.0% 61.1% 0.0% 50.0% 0.0% 0.0% 40.0% The Multilateral Investment Guarantee Agency 22.2% 0.0% 0.0% 11.1% 33.3% 0.0% 0.0% 0.0% 0.0% (MIGA) International Centre for Settlement of 0.0% 3.8% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Investment Disputes (ICSID) *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Botswana? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Observer* 13.6% 6.3% 18.8% 3.7% 8.1% 27.6% 30.8% 3.6% 3.3% 16.7% Use World Bank Group reports/data* 54.5% 28.4% 43.8% 18.5% 24.2% 25.9% 38.5% 23.6% 33.3% 83.3% Engage in World Bank Group related/sponsored 40.9% 60.0% 68.8% 53.7% 50.0% 48.3% 38.5% 63.6% 70.0% 16.7% events/activities* Collaborate as part of my professional duties* 31.8% 44.2% 25.0% 46.3% 41.9% 20.7% 30.8% 18.2% 26.7% 33.3% Use World Bank Group website for information, 13.6% 14.7% 6.3% 5.6% 25.8% 13.8% 23.1% 20.0% 10.0% 16.7% data, research, etc. *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2019: Botswana Appendix C: Responses to Indicator Questions by Geographic Location17  Gaborone N=233  Outside Gaborone N=67 A. General Issues Facing Botswana Gaborone Outside Gaborone N Mean SD N Mean SD To what extent do you trust the World Bank Group to do what 214 5.94 2.57 60 4.88 2.33 is right?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations B. Overall Attitudes toward the World Bank Group Gaborone Outside Gaborone N Mean SD N Mean SD Overall, please rate your impression of the World Bank 226 5.38 2.34 63 4.49 2.27 Group’s effectiveness in Botswana.* (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in Botswana? (1-Strongly disagree, 10-Strongly agree) Gaborone Outside Gaborone N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 216 5.41 2.05 64 4.73 2.28 in development in Botswana* The World Bank Group’s work is aligned with what I consider 216 5.37 2.18 63 4.97 2.53 the development priorities for Botswana *Significantly different between geographic locations 17 300 respondents provided information about their geographic location (question H9 in the questionnaire). 67 World Bank Group Country Opinion Survey 2019: Botswana B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Botswana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Gaborone Outside Gaborone N Mean SD N Mean SD Responsiveness to needs 216 5.26 2.22 63 5.08 2.41 Flexibility (in terms of the institution’s products and services)* 202 5.43 2.31 60 4.62 2.29 Flexibility (in terms of changing country circumstances) 203 5.34 2.36 59 4.71 2.36 Being inclusive 204 5.28 2.28 61 4.85 2.38 Openness (sharing data and other information) 211 5.54 2.51 59 4.97 2.57 Collaboration with the Government 208 6.20 2.68 62 5.48 2.88 The speed in which it gets things accomplished on the ground* 203 5.53 2.45 61 4.70 2.38 Helping to bring discipline/effective supervision to 202 5.06 2.16 60 4.42 2.21 implementation of investment projects* Collaboration with civil society 202 4.64 2.05 63 4.30 2.07 Staff accessibility* 189 4.96 2.17 54 4.15 2.27 Collaboration with other donors and development partners 199 5.25 2.46 57 4.89 2.66 Collaboration with the private sector* 201 4.88 1.94 57 4.09 2.06 Straightforwardness and honesty 206 5.76 2.67 60 5.20 2.74 Treating clients and stakeholders in Botswana with respect* 197 5.96 2.65 59 5.02 2.85 Being a long-term partner* 188 6.22 2.80 58 5.26 2.95 *Significantly different between geographic locations C. World Bank Group’s Effectiveness and Results Gaborone Outside Gaborone N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 221 6.02 2.25 64 5.44 2.27 achieve development results in Botswana? (1-To no degree at all, 10-To a very significant degree) Gaborone Outside Gaborone N Mean SD N Mean SD To what extent does the World Bank Group influence the 207 5.86 2.30 61 5.36 2.39 development agenda in Botswana? (1-To no degree at all, 10-To a very significant degree) 68 World Bank Group Country Opinion Survey 2019: Botswana C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Botswana? (1-Strongly disagree, 10-Strongly agree) Gaborone Outside Gaborone N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 205 5.14 2.19 62 4.79 2.36 needs of Botswana The World Bank Group meets Botswana’s needs for 213 5.26 2.19 62 4.65 2.13 knowledge services D. The World Bank Group’s Knowledge Work and Activities In Botswana, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Gaborone Outside Gaborone N Mean SD N Mean SD Are adaptable to Botswana’s specific development 194 4.91 2.30 61 4.44 2.21 challenges and country circumstances Gaborone Outside Gaborone N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 196 5.68 2.35 61 5.62 2.27 development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 203 5.56 2.38 61 5.02 2.25 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Gaborone Outside Gaborone N Mean SD N Mean SD The World Bank Group takes decisions quickly in Botswana 180 5.02 2.38 51 4.65 2.32 Where country systems are adequate, the World Bank Group 181 5.56 2.85 59 5.29 2.76 makes appropriate use of them 69 World Bank Group Country Opinion Survey 2019: Botswana Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY19 Botswana COS questionnaire: All 10-point scale questions and questions B4, B6, B7, and F1. Collaborating with the WBG N=107 Not collaborating with the WBG N=185 A. General Issues Facing Botswana To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national/federal government 102 4.94 2.31 171 5.42 2.44 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 102 4.87 2.20 166 5.39 2.45 The World Bank Group 104 5.34 2.40 164 5.86 2.59 The International Monetary Fund* 98 5.00 2.37 165 5.96 2.68 UN* 102 5.21 2.53 164 6.30 2.75 Regional development banks* 95 4.66 2.20 156 5.68 2.45 Botswana’s Central Bank 99 5.75 2.84 161 6.09 2.70 International private sector* 101 4.10 1.90 159 5.16 2.32 Domestic private sector* 101 4.50 2.12 171 5.78 2.44 International civil society* 103 4.66 2.19 164 5.51 2.40 Domestic civil society* 103 4.67 2.20 166 5.94 2.56 Domestic traditional media and their web presence* 103 4.57 1.99 168 5.70 2.58 International media and their web presence* 99 4.51 2.19 163 5.35 2.36 Web based media 99 4.76 2.56 161 5.15 2.64 *Significantly different between collaborators and non-collaborators B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Botswana?* 105 5.43 2.81 184 4.40 1.89 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Botswana. 103 5.25 2.51 178 5.08 2.23 (1-Not effective at all, 10-Very effective) 18 Only 292 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 70 World Bank Group Country Opinion Survey 2019: Botswana B. Overall Attitudes toward the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Botswana solve its most complicated 103 5.52 2.45 159 5.28 2.47 development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Botswana, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Botswana? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Public sector governance/reform 17.9% 12.5% Global/regional integration 6.6% 4.3% Education* 7.5% 34.2% Food security 10.4% 12.0% Urban development* 9.4% 2.2% Energy 6.6% 4.9% Water and sanitation 4.7% 5.4% Pollution 1.9% 2.7% Job creation/employment* 30.2% 44.6% Health 9.4% 6.5% Financial markets 5.7% 3.3% Social protection 5.7% 2.2% Gender equity* 9.4% 3.8% Private sector development 19.8% 13.6% Natural resource management* 8.5% 2.7% Poverty reduction 31.1% 28.3% Anti-corruption 13.2% 13.0% Crime and violence 4.7% 3.3% Climate change 8.5% 9.2% Judiciary reform 3.8% 2.7% Economic growth/diversification 16.0% 12.0% Disaster risk management 1.9% 1.1% Equality of opportunity 2.8% 8.2% Disease 14.2% 8.7% Information and communications technology 9.4% 6.5% Transport 8.5% 6.5% Agriculture and rural development 11.3% 13.0% Trade and exports 4.7% 11.4% *Significantly different between collaborators and non-collaborators 71 World Bank Group Country Opinion Survey 2019: Botswana B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Botswana? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Not enough public disclosure of its work 31.4% 29.7% Inadequate World Bank Group’s staffing in Botswana* 15.2% 6.6% Staff too inaccessible 21.0% 17.6% Not collaborating enough with private sector 8.6% 16.5% Not collaborating enough with civil society* 8.6% 27.5% Not collaborating enough with partners such as bilaterals, multilaterals, trust 4.8% 3.3% funds, UN Not willing to honestly criticize policies and reform efforts in the country 14.3% 13.2% Not aligned with country priorities 12.4% 19.2% Not adequately sensitive to political/social realities in Botswana 11.4% 5.5% Too influenced by developed countries* 27.6% 15.4% World Bank Group’s processes too slow and complex 8.6% 5.5% Not adequately flexible 9.5% 12.1% Not sufficiently focused on sustainable results 3.8% 3.3% Arrogant in its approach 2.9% 1.6% Other 1.0% 0.5% Don’t know 4.8% 7.7% *Significantly different between collaborators and non-collaborators To what extent do you believe that the World Bank Group’s work and support help the poorest in Botswana? (Select only ONE response) Collaborating with Not collaborating Percentage of Respondents the WBG with the WBG To a fully sufficient degree 1.9% 2.2% To a somewhat sufficient degree 20.4% 20.3% To a somewhat insufficient degree 55.3% 51.6% To a very insufficient degree 11.7% 12.6% Don't know 10.7% 13.2% To what extent do you agree with the following statements about the World Bank Group’s work in Botswana? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 100 5.26 2.20 172 5.21 2.04 development in Botswana The World Bank Group’s work is aligned with what I consider the development priorities for Botswana 99 5.18 2.47 172 5.30 2.12 72 World Bank Group Country Opinion Survey 2019: Botswana B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Botswana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 105 5.28 2.35 165 5.15 2.17 Flexibility (in terms of the institution’s products and services)* 97 4.85 2.21 157 5.45 2.30 Flexibility (in terms of changing country circumstances) 96 4.85 2.27 158 5.36 2.36 Being inclusive 95 4.85 2.25 162 5.31 2.26 Openness (sharing data and other information) 102 5.31 2.45 159 5.40 2.53 Collaboration with the Government 103 5.64 2.72 158 6.23 2.69 The speed in which it gets things accomplished on the ground 97 5.21 2.32 159 5.40 2.49 Helping to bring discipline/effective supervision to implementation of investment projects 100 4.98 2.29 154 4.85 2.09 Collaboration with civil society 93 4.75 2.40 165 4.45 1.82 Staff accessibility 96 4.76 2.23 139 4.73 2.16 Collaboration with other donors and development partners 95 5.00 2.45 152 5.22 2.49 Collaboration with the private sector 92 4.82 2.13 157 4.62 1.92 Straightforwardness and honesty 99 5.28 2.59 159 5.82 2.70 Treating clients and stakeholders in Botswana with respect 95 5.63 2.64 153 5.79 2.74 Being a long-term partner 93 5.56 2.94 145 6.25 2.76 *Significantly different between collaborators and non-collaborators 73 World Bank Group Country Opinion Survey 2019: Botswana C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Botswana? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 85 4.33 2.41 116 4.46 2.16 Private sector development 87 4.44 2.17 120 4.25 1.83 Education 94 5.18 2.49 124 4.63 2.21 Public sector governance/reform 98 5.26 2.47 136 5.03 2.36 Global/regional integration 81 4.75 2.65 128 4.96 2.48 Urban development 85 4.84 2.39 144 5.50 2.60 Energy 86 4.83 2.43 133 5.11 2.34 Water and sanitation 89 4.76 2.70 139 5.29 2.41 Job creation/employment* 88 4.58 2.44 148 5.85 2.84 Health* 88 4.95 2.39 143 5.75 2.71 Financial markets 82 4.56 2.31 113 4.90 2.31 Transport* 91 5.13 2.57 144 5.98 2.94 Agriculture and rural development 82 4.60 2.40 143 5.13 2.28 Trade and exports 80 4.55 2.22 121 4.86 2.32 Natural resource management 83 4.77 2.46 127 4.56 2.20 Climate change 82 4.68 2.23 126 4.69 2.26 Poverty reduction* 95 4.76 2.46 156 5.66 2.69 Anti-corruption 83 4.14 2.38 140 4.26 2.17 Economic growth/diversification* 86 4.92 2.52 151 5.62 2.62 Disaster risk management* 80 4.46 2.39 148 5.46 2.66 Disease* 83 4.98 2.59 153 5.84 2.93 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 104 5.60 2.31 172 6.02 2.18 achieve development results in Botswana? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 99 5.54 2.22 161 5.84 2.34 development agenda in Botswana? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 96 4.82 2.39 162 5.14 2.08 Botswana The World Bank Group meets Botswana’s needs for knowledge services 104 5.13 2.26 163 5.06 2.12 (1- Strongly disagree, 10- Strongly agree) 74 World Bank Group Country Opinion Survey 2019: Botswana C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that Botswana received value for money from the World Bank Group’s Reimbursable Advisory 88 5.45 2.38 135 5.87 2.55 Services (RAS)? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Botswana, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 95 4.88 2.03 130 4.85 2.24 Include appropriate level of stakeholder involvement during preparation 94 4.97 2.04 143 4.82 2.29 Lead to practical solutions 95 4.82 2.13 148 5.23 2.47 Are source of relevant information on global good practices 98 5.37 2.44 148 5.44 2.61 Are adequately disseminated 98 4.83 2.06 145 4.56 2.31 Are translated enough into local language 94 4.07 2.32 147 3.97 2.02 Are adaptable to Botswana’s specific development challenges and country circumstances 98 4.67 2.18 149 4.82 2.28 Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 103 5.53 2.32 147 5.73 2.29 development results in your country? (1- Not significant at all, 10- Very significant) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 102 5.43 2.34 155 5.39 2.30 (1- Very low technical quality, 10- Very high technical quality) 75 World Bank Group Country Opinion Survey 2019: Botswana E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 88 4.90 2.28 135 4.71 2.08 The World Bank Group effectively monitors and evaluates the 99 5.35 2.37 158 5.46 2.56 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 94 5.05 2.10 144 5.31 2.62 timely fashion The World Bank Group’s Environmental and Social Framework 93 5.15 2.26 134 4.91 2.25 requirements are reasonable The World Bank Group’s conditions on its lending are reasonable 88 4.60 2.12 125 5.03 2.42 The World Bank Group takes decisions quickly in Botswana 92 5.15 2.43 133 4.71 2.27 Working with the World Bank Group increases Botswana’s institutional capacity 99 5.37 2.40 155 5.75 2.77 Where country systems are adequate, the World Bank Group makes appropriate use of them 92 5.32 2.66 141 5.55 2.90 F. The future role of the World Bank Group in Botswana Which of the following SHOULD the World Bank Group do to make itself of greater value in Botswana? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Increase availability of Reimbursable Advisory Services (RAS) 8.6% 8.2% Provide more adequate data/knowledge/statistics/figures on Botswana’s 14.3% 24.0% economy* Help to bring discipline/effective supervision to implementation of World Bank 10.5% 7.1% Group projects Offer more innovative knowledge services 17.1% 22.4% Collaborate more effectively with Government clients 5.7% 9.3% Work faster 14.3% 8.7% Reduce the complexity of obtaining World Bank Group financing* 18.1% 7.7% Engage more effectively with partners such as bilaterals, multilaterals, trust 9.5% 6.0% funds, UN Offer more innovative financial products 6.7% 9.3% Ensure greater selectivity in its work 10.5% 13.1% Engage more effectively with civil society* 9.5% 23.0% Increase the level of capacity development in the country* 31.4% 10.4% Engage more directly with beneficiaries 14.3% 17.5% Improve the quality of its experts as related to Botswana’s specific challenges 13.3% 7.1% Engage more effectively with private sector 7.6% 14.8% Other 2.9% 2.2% *Significantly different between collaborators and non-collaborators 76 World Bank Group Country Opinion Survey 2019: Botswana Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2019 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2016 respondents and the total number of respondents indicated may differ from those reported in the FY 2016 COS report. FY 2016 Number of comparable respondents = 218 FY 2019 Number of comparable respondents = 285 By weighting, the FY 2016 and FY 2019 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2019 Office of the President/Minister 6.5% 6.5% Government Institutions 44% 44% Bilateral/Multilateral Agencies 7.5% 7.5% Civil Society 20% 20% Private Sector 12% 12% Academia 5% 5% Media 5% 5% B. Overall Attitudes toward the World Bank Group FY 2016 FY 2019 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Botswana? 216 5.13 2.44 283 4.75 2.29 (1-Not familiar at all, 10-Extremely familiar) FY 2016 FY 2019 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Botswana.* 160 5.74 1.99 275 5.19 2.36 (1-Not effective at all, 10-Very effective) *Significantly different between FY2016 and FY2019 FY 2016 FY 2019 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Botswana solve its most complicated 137 6.27 1.97 254 5.42 2.51 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2016 and FY2019 19Only those questions that were asked in the FY 2016 and FY 2019 country opinion surveys, with similar response scales/options, are presented in this appendix. 77 World Bank Group Country Opinion Survey 2019: Botswana B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Botswana?* (Select only ONE response) Percentage of Respondents FY 2016 FY 2019 To a fully sufficient degree 0.9% 2.5% To a somewhat sufficient degree 22.7% 20.8% To a somewhat insufficient degree 32.7% 51.6% To a very insufficient degree 15.6% 12.2% Don’t know 28.0% 12.9% *Significantly different between FY2016 and FY2019 To what extent do you agree with the following statements about the World Bank Group’s work in Botswana? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 179 6.53 1.81 266 5.30 2.15 development in Botswana* The World Bank Group’s work is aligned with what I consider the 185 6.33 1.77 265 5.31 2.28 development priorities for Botswana* *Significantly different between FY2016 and FY2019 To what extent is the World Bank Group an effective development partner in Botswana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Responsiveness to needs* 166 5.95 1.60 261 5.20 2.26 Flexibility (in terms of the institution’s products and services) 152 5.12 1.61 248 5.29 2.34 Flexibility (in terms of changing country circumstances) 159 5.26 1.75 246 5.19 2.40 Being inclusive 163 5.40 2.01 249 5.20 2.31 Openness (sharing data and other information)* 171 5.97 2.15 253 5.39 2.53 Collaboration with the Government* 182 7.26 1.63 256 6.09 2.73 The speed in which it gets things accomplished on the ground* 144 6.03 1.84 247 5.35 2.49 Helping to bring discipline/effective supervision to implementation of investment projects ' 246 4.91 2.19 Collaboration with civil society* 151 5.05 1.91 249 4.53 2.07 Staff accessibility* 162 5.73 2.35 224 4.80 2.24 Collaboration with other donors and development partners* 140 5.83 1.93 238 5.21 2.55 Collaboration with the private sector* 142 5.22 1.95 242 4.69 1.98 Straightforwardness and honesty* 150 6.38 1.98 249 5.69 2.74 Treating clients and stakeholders in Botswana with respect* 164 7.18 2.06 239 5.81 2.72 Being a long-term partner* 167 7.44 2.09 230 6.01 2.87 *Significantly different between FY2016 and FY2019 ' Only FY 2019 questionnaire had this response option . 78 World Bank Group Country Opinion Survey 2019: Botswana C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Botswana? (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD Social protection* 83 6.43 2.42 191 4.43 2.26 Private sector development* 95 6.04 2.12 200 4.31 1.96 Education* 104 6.24 1.88 208 4.82 2.31 Public sector governance/reform* 124 6.76 2.13 227 5.15 2.43 Global/regional integration* 78 6.32 2.24 202 4.94 2.56 Urban development* 83 6.46 1.73 226 5.35 2.64 Energy* 102 5.80 2.31 212 5.03 2.42 Water and sanitation* 86 6.20 2.11 222 5.15 2.52 Job creation/employment 108 5.82 2.46 233 5.47 2.82 Health* 106 6.81 1.95 227 5.56 2.70 Financial markets* 72 5.90 2.30 186 4.81 2.36 Transport 98 6.33 1.89 230 5.73 2.90 Agriculture and rural development' 219 4.95 2.32 Trade and exports* 89 6.52 2.17 194 4.71 2.28 Natural resource management* 85 6.43 2.31 204 4.67 2.32 Climate change' 197 4.64 2.25 Poverty reduction* 108 6.74 1.96 243 5.37 2.66 Anti-corruption* 76 5.66 2.11 218 4.20 2.23 Economic growth/diversification* " 130 6.82 2.04 232 5.46 2.66 Disaster risk management' 222 5.18 2.65 Disease*"' 84 6.57 2.06 229 5.62 2.89 *Significantly different between FY2016 and FY2019 ' Only FY 2019 questionnaire had this response option. " In FY 2016, the category was “Economic growth” "' In FY 2016, the category was “Communicable/non-communicable diseases” FY 2016 FY 2019 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 167 6.40 1.66 269 5.98 2.24 development results in Botswana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2016 and FY2019 To what extent do you agree with the following statements about the World Bank Group in Botswana? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 146 5.46 1.93 251 5.10 2.24 Botswana The World Bank Group meets Botswana’s needs for knowledge services* 170 6.39 1.78 260 5.13 2.21 *Significantly different between FY2016 and FY2019 79 World Bank Group Country Opinion Survey 2019: Botswana C. World Bank Group’s Effectiveness and Results (continued) FY 2016 FY 2019 N Mean SD N Mean SD To what extent do you believe that Botswana received value for money from the World Bank Group’s Reimbursable Advisory 102 6.55 1.87 216 5.81 2.54 Services (RAS)?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2016 and FY2019 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents FY 2016 FY 2019 Weekly 5.7% 1.4% Monthly 16.6% 11.4% A few times a year 41.2% 18.9% Rarely 19.0% 45.6% Never 17.5% 22.8% *Significantly different between FY2016 and FY2019 In Botswana, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Are timely* 157 6.07 1.73 219 4.92 2.22 Include appropriate level of stakeholder involvement during preparation* 157 6.08 1.92 231 4.91 2.27 Lead to practical solutions* 160 5.80 1.98 238 5.14 2.43 Are source of relevant information on global good practices* 171 7.17 1.95 240 5.41 2.56 Are adequately disseminated* 163 5.43 2.19 234 4.71 2.29 Are translated enough into local language* 129 3.04 2.29 236 4.02 2.16 Are adaptable to Botswana’s specific development challenges and country circumstances* 169 5.62 2.27 240 4.78 2.29 *Significantly different between FY2016 and FY2019 FY 2016 FY 2019 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 165 6.40 1.77 243 5.69 2.32 results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 166 6.91 1.67 250 5.42 2.37 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2019 80 World Bank Group Country Opinion Survey 2019: Botswana E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 89 5.70 2.14 212 4.84 2.23 The World Bank Group effectively monitors and evaluates the 141 6.86 1.86 250 5.52 2.58 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 118 6.39 1.63 229 5.27 2.49 timely fashion* The World Bank Group’s Environmental and Social Framework 218 5.06 2.33 requirements are reasonable' The World Bank Group’s conditions on its lending are reasonable* 102 6.04 1.78 205 4.91 2.37 The World Bank Group takes decisions quickly in Botswana* 101 6.15 1.84 216 4.90 2.38 Working with the World Bank Group increases Botswana’s institutional capacity* 136 7.23 1.71 245 5.73 2.73 Where country systems are adequate, the World Bank Group makes appropriate use of them* 104 6.37 2.09 224 5.50 2.87 *Significantly different between FY2016 and FY2019 ' Only FY 2019 questionnaire had this response option. G. Communication and Information Sharing Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY 2016 FY 2019 High speed/WiFi 87.9% 93.8% Dial-up 12.1% 6.3% *Significantly different between FY2016 and FY2019 81 World Bank Group Country Opinion Survey 2019: Botswana Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Botswana? collaborate/work with the World Bank (Choose no more than TWO) Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG To what extent do you trust The World Bank Group to do what is 5.86 5.34 6.25 4.59 5.68 5.79 5.91 5.06 5.63 5.85 5.66 5.79 right? Overall, please rate your impression of the World Bank Group’s 5.08 5.25 5.74 4.58 5.42 5.09 5.41 5.11 5.01 6.00 5.44 5.13 effectiveness in Botswana. Overall the World Bank Group currently plays a relevant role in 5.21 5.26 5.72 4.30 5.16 5.45 5.39 4.69 4.94 5.78 5.29 5.10 development in Botswana The World Bank Group’s work is aligned with what I consider the 5.30 5.18 5.80 4.29 5.16 5.65 5.39 4.88 4.99 5.80 5.54 4.73 development priorities for Botswana Responsiveness to needs 5.15 5.28 5.78 4.30 5.32 5.19 5.33 5.13 5.11 5.61 5.43 4.98 Flexibility (in terms of the institution’s products and services) 5.45 4.85 5.71 4.35 5.25 5.22 5.41 4.71 5.24 5.24 5.22 5.28 Flexibility (in terms of changing country circumstances) 5.36 4.85 5.68 4.28 5.18 5.31 5.38 4.67 5.22 5.18 5.15 5.31 Being inclusive 5.31 4.85 5.67 4.25 5.21 5.13 5.32 4.78 5.25 5.10 5.09 5.40 Openness (sharing data and other information) 5.40 5.31 5.98 4.32 5.45 5.37 5.59 4.88 5.32 5.64 5.35 5.58 Collaboration with the Government 6.23 5.64 6.61 4.89 6.07 5.98 6.36 5.00 6.03 6.08 5.92 6.31 The speed in which it gets things accomplished on the ground 5.40 5.21 5.82 4.33 5.35 5.22 5.45 4.90 5.26 5.43 5.30 5.38 Helping to bring discipline/effective supervision to implementation 4.85 4.98 5.40 3.83 4.74 5.38 4.95 4.67 4.78 5.07 4.94 4.75 of investment projects Collaboration with civil society 4.45 4.75 5.01 3.81 4.47 5.09 4.65 4.47 4.41 4.99 4.87 4.10 Staff accessibility 4.73 4.76 5.11 3.92 4.64 4.89 4.78 4.47 4.63 4.83 4.78 4.51 Collaboration with other donors and development partners 5.22 5.00 5.64 4.41 5.30 4.95 5.37 4.74 5.14 5.36 5.31 5.02 Collaboration with the private sector 4.62 4.82 5.10 3.81 4.53 5.07 4.75 4.36 4.44 5.10 4.80 4.36 Straightforwardness and honesty 5.82 5.28 6.14 4.60 5.69 5.43 5.82 5.00 5.61 5.67 5.65 5.59 Treating clients and stakeholders in Botswana with respect 5.79 5.63 6.51 4.28 5.71 6.02 5.98 5.14 5.66 5.99 5.66 6.03 Being a long-term partner 6.25 5.56 6.60 4.82 6.04 5.96 6.27 5.26 5.88 6.27 6.01 6.05 To what extent does the World Bank Group’s work help to 6.02 5.60 6.34 5.01 5.80 6.18 6.00 5.53 5.93 5.82 5.85 5.98 achieve development results in Botswana? To what extent does the World Bank Group influence the 5.84 5.54 6.30 4.90 5.74 5.98 5.94 5.31 5.82 5.74 5.77 5.84 development agenda in Botswana? The World Bank Group’s financial instruments meet the needs of 5.14 4.82 5.33 4.44 5.04 4.89 5.12 4.66 4.98 5.07 4.98 5.08 Botswana The World Bank Group meets Botswana’s needs for knowledge 5.06 5.13 5.45 4.42 4.99 5.47 5.29 4.45 4.87 5.53 5.16 4.97 services The World Bank Group’s knowledge work and activities are adaptable to Botswana’s specific development challenges and 4.82 4.67 5.24 4.05 4.86 4.65 4.89 4.54 4.70 5.02 4.85 4.74 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 5.73 5.53 5.91 5.23 5.63 5.74 5.73 5.39 5.60 5.78 5.75 5.47 development results in your country? Overall, how would you rate the technical quality of the World 5.39 5.43 5.94 4.70 5.46 5.62 5.52 5.43 5.37 5.75 5.61 5.26 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Botswana 4.71 5.15 5.49 4.00 4.87 5.08 4.84 5.14 4.92 4.92 5.04 4.60 Where country systems are adequate, the World Bank Group 5.55 5.32 6.17 4.50 5.51 5.65 5.59 5.38 5.71 5.19 5.48 5.64 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 82 World Bank Group Country Opinion Survey 2019: Botswana Appendix G: Botswana FY19 COS Questionnaire World Bank Group Country Survey FY 2019 – Botswana The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Botswana or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Botswana, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Botswana. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 83 World Bank Group Country Opinion Survey 2019: Botswana SECTION A: GENERAL ISSUES FACING BOTSWANA A1. When you think about the future in Botswana, are you … ? 1 Very pessimistic 2 Somewhat pessimistic 3 Somewhat optimistic 4 Very optimistic 5 Not sure A2. Do you think that economic opportunity for citizens in Botswana is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Botswana. Please identify which of the following you consider the most important development priorities in Botswana. (Choose no more than THREE) 1 Energy 15 Economic growth/diversification 2 Water and sanitation 16 Disaster risk management (drought management) 3 Pollution 17 Equality of opportunity (i.e., social inclusion) 4 Job creation/employment 18 Disease (HIV/AIDS) 5 Health 19 Information and communications technology 6 Financial markets 20 Crime and violence Social protection (e.g., pensions, targeted social 7 21 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 8 22 Agriculture and rural development and men, and boys and girls) Private sector development (e.g., Natural resource management (e.g., minerals, 9 23 entrepreneurship) renewables/non-renewables) 10 Education 24 Trade and exports Public sector governance/reform (i.e., government 11 effectiveness, public financial management, public 25 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 12 Global/regional integration 26 Poverty reduction 13 Food security 27 Anti-corruption 14 Urban development 28 Judiciary reform 84 World Bank Group Country Opinion Survey 2019: Botswana SECTION A: GENERAL ISSUES A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Botswana? (Choose no more than THREE) Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 1 15 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) Gender equity (closing the gap between women 2 Agriculture and rural development 16 and men, and boys and girls) Natural resource management (e.g., minerals, Private sector development (e.g., 3 17 renewables/non-renewables) entrepreneurship) 4 Climate change (e.g., mitigation, adaptation) 18 Education 5 Economic growth/diversification 19 Water and sanitation 6 Disaster risk management (drought management) 20 Pollution 7 Equality of opportunity (i.e., social inclusion) 21 Job creation/employment 8 Disease (HIV/AIDS) 22 Health 9 Information and communications technology 23 Financial markets 10 Transport (e.g., roads, bridges, transportation) 24 Global/regional integration 11 Energy 25 Food security 12 Anti-corruption 26 Urban development 13 Judiciary reform 27 Trade and exports 14 Crime and violence A5. When economic and/or social reform efforts fail or are slow to take place in Botswana, which of the following would you attribute this to? (Choose no more than TWO) 1 Inadequate level of donor coordination 2 Corruption 3 Private sector involvement and/or influence 4 Political pressures and obstacles 5 Inadequate level of private sector participation 6 Inadequate level of citizen/civil society participation 7 Reforms are not well thought out in light of country challenges 8 Poor coordination within the government 9 Inadequate level of government accountability 10 Inadequate level of capacity in the government 11 Other (please specify): ________________________________________ 85 World Bank Group Country Opinion Survey 2019: Botswana SECTION A: GENERAL ISSUES A6. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national/federal government 1 2 3 4 5 6 7 8 9 6  2 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 13  3 The World Bank Group 1 2 3 4 5 6 7 8 9 12  4 The International Monetary Fund 1 2 3 4 5 6 7 8 9 12  5 UN 1 2 3 4 5 6 7 8 9 9  6 Regional development banks 1 2 3 4 5 6 7 8 9 23  7 Botswana’s Central Bank 1 2 3 4 5 6 7 8 9 10  8 International private sector 1 2 3 4 5 6 7 8 9 15  9 Domestic private sector 1 2 3 4 5 6 7 8 9 2  10 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 11  11 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 4  Domestic traditional media and their web presence 12 1 2 3 4 5 6 7 8 9 8  (e.g., newspapers, TV stations, radio) 13 International media and their web presence 1 2 3 4 5 6 7 8 9 19  Web based media (i.e., blogs, social media, other 14 1 2 3 4 5 6 7 8 9 20  web-based news and information sources) A7. Please describe the direction Botswana is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., health, education, and 1      social protection) 2 Equal opportunity for girls and boys, men and women      Growing Botswana’s economy in a way that leads to 3      jobs and employment 4 The gap between the rich and the poor      5 Making government more effective      6 Anti-corruption      7 Attracting new sources of foreign investment      86 World Bank Group Country Opinion Survey 2019: Botswana SECTION A: GENERAL ISSUES A8. Listed below are global challenges. Which do you think have the most serious impact on Botswana? (Choose no more than TWO) 1 Migrants and refugees 6 Fragility in Botswana or neighboring countries 2 Terrorism 7 Environmental degradation 3 Jobs/employment 8 Technology based disruption 4 Climate change 9 The gap between the rich and the poor 5 Trade constraints 10 Geo political uncertainty A9. When thinking about development efforts in Botswana, do you think that civil society (e.g., NGOs, CBOs) should … ? 1 Engage significantly less 2 Engage somewhat less 3 Engage somewhat more 4 Engage significantly more 5 Engage at the same level it does currently 6 Don't know A10. To what extent do you trust domestic private sector to engage in public service delivery in Botswana? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know A11. To what extent do you trust international private sector to engage in public service delivery in Botswana? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know 87 World Bank Group Country Opinion Survey 2019: Botswana SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Botswana? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Botswana. 1 2 3 4 5 6 7 8 9 7  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Botswana solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 26  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Botswana, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Botswana? (Choose no more than THREE) Public sector governance/reform (i.e., government Natural resource management (e.g., minerals, 1 effectiveness, public financial management, public 15 renewables/non-renewables) expenditure, fiscal system reform) 2 Global/regional integration 16 Poverty reduction 3 Education 17 Anti-corruption 4 Food security 18 Crime and violence 5 Urban development 19 Climate change (e.g., mitigation, adaptation) 6 Energy 20 Judiciary reform 7 Water and sanitation 21 Economic growth/diversification 8 Pollution 22 Disaster risk management (drought management) 9 Job creation/employment 23 Equality of opportunity (i.e., social inclusion) 10 Health 24 Disease (HIV/AIDS) 11 Financial markets 25 Information and communications technology Social protection (e.g., pensions, targeted social 12 26 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 13 27 Agriculture and rural development and men, and boys and girls) Private sector development (e.g., 14 28 Trade and exports entrepreneurship) 88 World Bank Group Country Opinion Survey 2019: Botswana SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Botswana? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Project implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Botswana? (Choose no more than TWO) 1 Not enough public disclosure of its work 2 Inadequate World Bank Group’s staffing in Botswana 3 Staff too inaccessible 4 Not collaborating enough with private sector 5 Not collaborating enough with civil society (e.g., NGOs, CBOs) 6 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 7 Not willing to honestly criticize policies and reform efforts in the country 8 Not aligned with country priorities 9 Not adequately sensitive to political/social realities in Botswana 10 Too influenced by developed countries 11 World Bank Group’s processes too slow and complex 12 Not adequately flexible 13 Not sufficiently focused on sustainable results 14 Arrogant in its approach 15 Other (please specify): __________________________________________________ 16 Don’t know 89 World Bank Group Country Opinion Survey 2019: Botswana SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Botswana? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 1 Increased its emphasis recently 2 Decreased its emphasis recently 3 Emphasis has remained pretty consistent over time 4 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Private sector 7 Foundations 2 Local government 8 Media 3 Beneficiaries 9 Academia/think tanks/research institutes 4 Youth/university groups 10 Parliament 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Botswana? Strongly Don't As is disagree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Botswana The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Botswana 90 World Bank Group Country Opinion Survey 2019: Botswana SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Botswana, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 20  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 34  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 34  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 29  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 23  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 23  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 31  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 33  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 29  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 52  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 40  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 37  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 27  Treating clients and stakeholders in Botswana with B25 1 2 3 4 5 6 7 8 9 36  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 46  91 World Bank Group Country Opinion Survey 2019: Botswana SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Botswana? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 89  assistance) 2 Private sector development (e.g., entrepreneurship) 1 2 3 4 5 6 7 8 9 79  3 Education 1 2 3 4 5 6 7 8 9 65  Public sector governance/reform (i.e., government 4 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 55  expenditure, fiscal system reform) 5 Global/regional integration 1 2 3 4 5 6 7 8 9 75  6 Urban development 1 2 3 4 5 6 7 8 9 59  7 Energy 1 2 3 4 5 6 7 8 9 66  8 Water and sanitation 1 2 3 4 5 6 7 8 9 59  9 Job creation/employment 1 2 3 4 5 6 7 8 9 44  10 Health 1 2 3 4 5 6 7 8 9 51  11 Financial markets 1 2 3 4 5 6 7 8 9 92  12 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 50  13 Agriculture and rural development 1 2 3 4 5 6 7 8 9 60  14 Trade and exports 1 2 3 4 5 6 7 8 9 86  Natural resource management (e.g., minerals, 15 1 2 3 4 5 6 7 8 9 78  renewables/non-renewables) 16 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 77  17 Poverty reduction 1 2 3 4 5 6 7 8 9 36  18 Anti-corruption 1 2 3 4 5 6 7 8 9 61  19 Economic growth/diversification 1 2 3 4 5 6 7 8 9 40  20 Disaster risk management (drought management) 1 2 3 4 5 6 7 8 9 60  21 Disease (HIV/AIDS) 1 2 3 4 5 6 7 8 9 49  92 World Bank Group Country Opinion Survey 2019: Botswana SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. To what extent does the World Bank Group’s work help to achieve development results in Botswana? 1 2 3 4 5 6 7 8 9 15  To no degree at To a very Don't know all significant degree C3. To what extent does the World Bank Group influence the development agenda in Botswana? 1 2 3 4 5 6 7 8 9 29  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Botswana? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 31  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Botswana The World Bank Group meets Botswana’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 20  data, technical assistance) C6. To what extent do you believe that Botswana received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 68  To no degree at To a very Don't know all significant degree 93 World Bank Group Country Opinion Survey 2019: Botswana SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Botswana, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 64  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 50  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 42  Are source of relevant information on global D5 1 2 3 4 5 6 7 8 9 41  good practices D6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 44  D7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 46  Are adaptable to Botswana’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 40  circumstances D9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 37  Not significant at all Very significant Don't know D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 30  Very low technical Very high technical Don't know quality quality 94 World Bank Group Country Opinion Survey 2019: Botswana SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 67  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 33  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 52  are done in a timely fashion The World Bank Group’s Environmental and E4 1 2 3 4 5 6 7 8 9 60  Social Framework requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 71  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 61  in Botswana Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 35  Botswana’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 58  World Bank Group makes appropriate use of them 95 World Bank Group Country Opinion Survey 2019: Botswana SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BOTSWANA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Botswana? (Choose no more than TWO) 1 Increase availability of Reimbursable Advisory Services (RAS) 2 Provide more adequate data/knowledge/statistics/figures on Botswana’s economy 3 Help to bring discipline/effective supervision to implementation of World Bank Group projects 4 Offer more innovative knowledge services 5 Collaborate more effectively with Government clients (e.g., national, state, local) 6 Work faster 7 Reduce the complexity of obtaining World Bank Group financing 8 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 9 Offer more innovative financial products 10 Ensure greater selectivity in its work 11 Engage more effectively with civil society (e.g., NGOs, CBOs) 12 Increase the level of capacity development in the country 13 Engage more directly with beneficiaries 14 Improve the quality of its experts as related to Botswana’s specific challenges 15 Engage more effectively with private sector 16 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Botswana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Botswana? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Botswana 6 Don’t know 96 World Bank Group Country Opinion Survey 2019: Botswana SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Botswana? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in Botswana? (Choose no more than TWO) 1 International radio 6 Periodicals 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet Social media (e.g., blogs, Facebook, Twitter, 4 9 International television YouTube, Flickr) 5 Local television 10 Other (please specify): ____________________ G3. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 4 materials face meetings/discussions) 2 e-Newsletters 5 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 6 seminars/workshops/conferences YouTube, Flickr) G4. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G5. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g. read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g. read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     97 World Bank Group Country Opinion Survey 2019: Botswana SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Bilateral Agency/Embassy 16 Youth Group 7 Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Financial Sector/Private Bank 19 Other (please specify): ________________________ 10 Private Foundation H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Botswana? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 98 World Bank Group Country Opinion Survey 2019: Botswana SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in Botswana? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Gaborone 2 Francistown 3 Kanye 4 Maun 5 Other Thank you for completing the survey! 99