World Bank Group Country Opinion Survey 2016: Cameroon FY 2016 Cameroon Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 August 2016 World Bank Group Country Opinion Survey 2016: Cameroon Acknowledgements The Cameroon Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jessica Cameron, Jing Guo, Calita Woods, and Isabel Tepedino. Dania Mendoza and Noreen Wambui provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Cameroon country team and local independent consultants. In particular, PORG is grateful for the support from Odilia Hebga (Communications Associate) who coordinated the survey related activities from Yaoundé, Cameroon. 1 World Bank Group Country Opinion Survey 2016: Cameroon Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Cameroon .................................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Cameroon ...........34 X. Communication and Outreach ..................................................38 XI. Appendices ................................................................................42 2 World Bank Group Country Opinion Survey 2016: Cameroon I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Cameroon perceive the WBG. The survey explored:  General Issues Facing Cameroon  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Cameroon  Communication and Information Sharing  Background Information II. Methodology From May to June 2016, 607 stakeholders of the WBG in Cameroon were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 394 stakeholders participated in the survey (65% response rate). Some respondents received and returned the questionnaires via courier or email; others completed the questionnaire with the presence of an independent research consultant. Respondents were asked about: general issues facing Cameroon; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Cameroon; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate is 71%, N=403). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’13 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 89). 3 World Bank Group Country Opinion Survey 2016: Cameroon III. Demographics of the Sample Current Position  For further analyses, employees of ministries/ministerial departments/implementation agencies were combined with respondents from PMUs/consultants/contractors working on WBG-supported projects; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/ community based organizations, private foundations, faith-based groups, youth groups, and trade unions were combined in the “CSO” category; and the small number of respondents from the Office of the President/Prime Minister, the office of a minister, the office of a parliamentarian, local governments, independent government institutions were included in the “Other” category. There were no respondents from the judiciary branch. 4 World Bank Group Country Opinion Survey 2016: Cameroon III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2016: Cameroon III. Demographics of the Sample (continued) Geographic Locations  For further analyses, the small number of respondents from Douala and other cities were combined in the “Other” category. Geographic location comparisons can be found in Appendix C (page 80). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2016: Cameroon III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey and the FY’13 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’16 = 5.4; weighted mean in FY’13 = 5.7)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Cameroon, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Cameroon, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 89) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Cameroon IV. General Issues Facing Cameroon Headed in the Right Direction2  Year comparison: This year’s respondents were significantly more likely to believe that Cameroon is headed in the wrong direction compared to respondents in the FY’13 Country Survey.  Stakeholder groups: In this year’s Country Survey, respondents from the private sector/financial sector/private banks were more likely to indicate that Cameroon is headed in the right direction, while respondents from the media and academia were significantly less positive about the prospect of Cameroon. 2 Percentages presented in the chart were calculated based on weighted data from FY’16 and FY’13. 8 World Bank Group Country Opinion Survey 2016: Cameroon IV. General Issues Facing Cameroon (continued) Development Priority  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priority in Cameroon was “public sector governance/ reform” (45%). 9 World Bank Group Country Opinion Survey 2016: Cameroon IV. General Issues Facing Cameroon (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Cameroon were “job creation/ employment” (34%) and “public sector governance/reform” (31%). 10 World Bank Group Country Opinion Survey 2016: Cameroon IV. General Issues Facing Cameroon (continued) Factors Contributing to “Shared Prosperity”  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributor to “shared prosperity” in Cameroon was “better employment opportunities for young people” (42%). 11 World Bank Group Country Opinion Survey 2016: Cameroon IV. General Issues Facing Cameroon (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2016: Cameroon V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’13 Country Survey most often attributed failed or slow World Bank assisted reform efforts to that “there is not an adequate level of citizen/civil society participation” (43%) and “the World Bank is not sensitive enough to political/social realities on the ground” (36%). 13 World Bank Group Country Opinion Survey 2016: Cameroon V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data from FY’16 and FY’13. 14 World Bank Group Country Opinion Survey 2016: Cameroon V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in the chart were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2016: Cameroon V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents from academia/research institutes/think tanks had significantly lower mean ratings for the aggregated responses to the twenty six COS indicator questions compared to respondents from other stakeholder groups. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 59).  Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty six COS indicator questions (mean rating = 6.6) compared to respondents who do not collaborate with the WBG (mean rating = 5.7). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 95). 16 World Bank Group Country Opinion Survey 2016: Cameroon V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest value to Cameroon was its “financial resources: investment lending” (51%). 17 World Bank Group Country Opinion Survey 2016: Cameroon V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty 18 World Bank Group Country Opinion Survey 2016: Cameroon V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weakness in its work in the country was being “not adequately sensitive to political/social realities in Cameroon” (30%). 19 World Bank Group Country Opinion Survey 2016: Cameroon VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2016: Cameroon VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 52) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2016: Cameroon VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Cameroon, bivariate correlational analyses were conducted using respondents’ ratings of the twenty six specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Cameroon. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at rural development; and  The WBG’s effectiveness at poverty reduction.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Cameroon, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was:  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at health;  The WBG’s effectiveness at urban development; and  The WBG’s effectiveness at rural development. 22 World Bank Group Country Opinion Survey 2016: Cameroon VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 23 World Bank Group Country Opinion Survey 2016: Cameroon VII. How the World Bank Group Operates The World Bank Group’s Work in Cameroon: Year Comparison7 The World Bank Group’s Work in Cameroon: Collaboration 7 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2016: Cameroon VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2016: Cameroon VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2016: Cameroon VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2016: Cameroon VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2016: Cameroon VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring 29 World Bank Group Country Opinion Survey 2016: Cameroon VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10  Year comparison: This year’s respondents were significantly more likely to consult the WBG’s knowledge work and activities on a weekly basis compared to respondents in the previous FY’13 Country Survey.  Stakeholder groups: In this year’s Country Survey, employees of ministries/PMUs/ consultants on WBG-supported projects, respondents from CSOs, and the media indicated the most frequent usage (weekly/monthly) of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 10 Percentages in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2016: Cameroon VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Cameroon’ Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2016: Cameroon VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2016: Cameroon VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Cameroon’s Needs for Financial Instruments13 (Indicator Question) 13 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Cameroon IX. The Future Role of the World Bank Group in Cameroon Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “reach out more to groups outside of Government” (54%) to make itself of greater value in Cameroon. 34 World Bank Group Country Opinion Survey 2016: Cameroon IX. The Future Role of the WBG in Cameroon (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should work more with “local government” (45%) and “NGOs” (38%) to ensure better development results in Cameroon. 35 World Bank Group Country Opinion Survey 2016: Cameroon IX. The Future Role of the WBG in Cameroon (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “public sector governance/reform” (40%). 36 World Bank Group Country Opinion Survey 2016: Cameroon IX. The Future Role of the WBG in Cameroon (continued) Future Combination of the WBG Services 37 World Bank Group Country Opinion Survey 2016: Cameroon X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 59) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Cameroon from “local newspapers” (51%) and “Internet” (43%). 38 World Bank Group Country Opinion Survey 2016: Cameroon X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through its “seminars/workshops/conference” (44%). 39 World Bank Group Country Opinion Survey 2016: Cameroon X. Communication and Outreach (continued) Access to Information14 Access to the Internet  97 percent of respondents in this year’s Country Survey indicated that they had access to the Internet. 14 Percentages presented in the charts on this page were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2016: Cameroon X. Communication and Outreach (continued) The WBG Website Usage15 Use of the WBG’s Social Media Channels 15 Percentages presented in the chart were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2016: Cameroon XI. Appendices A. Responses to All Questions across All Respondents...................... 43 B. Responses to All Questions by Stakeholder Groups ...................... 57 C. Responses to Indicator Questions by Geographic Location........... 78 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 80 E. Responses to Selected Questions by Year ..................................... 87 F. Indicator Questions as a Function of Exposure to the WBG .......... 93 G. WBG Country Opinion Survey FY16 – Cameroon Questionnaire .. 94 Cameroon 42 World Bank Group Country Opinion Survey 2016: Cameroon Appendix A: Responses to All Questions across All Respondents (N=394) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Cameroon Percentage of Respondents 1. In general would you say that Cameroon is headed in ... ? (N=385) The right direction 37.4% The wrong direction 32.5% Not sure 30.1% 2. Listed below are a number of development priorities in Cameroon. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Cameroon? (Choose no more than THREE) (Responses Combined; N=374) Public sector governance/reform 53.5% Job creation/employment 27.3% Anti corruption 24.9% Agricultural development 23.8% Energy 19.8% Health 17.9% Poverty reduction 17.6% Private sector development 16.8% Food security 15.2% Transport 13.1% Rural development 12.3% Education 8.8% Economic growth 8.6% Environmental sustainability 5.9% Natural resource management 5.1% Water and sanitation 4.8% Urban development 4.5% Global/regional integration 3.5% Social protection 3.5% Regulatory framework 2.4% Climate change 2.1% Gender equity 1.9% Information and communications technology 1.9% Foreign direct investment 1.6% Financial markets 0.8% Trade and exports 0.5% 43 World Bank Group Country Opinion Survey 2016: Cameroon A. General Issues Facing Cameroon (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Cameroon? (Choose no more than THREE) (Responses Combined; N=387) Agricultural development 41.1% Rural development 29.7% Public sector governance/reform 29.2% Anti corruption 28.4% Job creation/employment 27.6% Transport 19.6% Economic growth 18.6% Education 17.6% Health 14.0% Private sector development 13.4% Energy 11.6% Water and sanitation 8.8% Social protection 8.0% Food security 5.7% Natural resource management 5.2% Regulatory framework 3.9% Information and communications technology 2.3% Climate change) 1.8% Gender equity 1.8% Urban development 1.8% Foreign direct investment 1.8% Trade and exports 1.8% Global/regional integration 1.3% Environmental sustainability 1.3% Financial markets 0.3% 44 World Bank Group Country Opinion Survey 2016: Cameroon A. General Issues Facing Cameroon (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Cameroon? (Choose no more than TWO) (Responses Combined; N=372) Consistent economic growth 29.3% Better employment opportunities for young people 25.8% Education and training that better ensure job opportunity 23.7% Better entrepreneurial opportunities (i.e., to start small and medium sized 22.0% businesses) Greater access to health and nutrition for citizens 18.8% Better opportunity for the poor who live in rural areas 16.4% More reliable social safety net 14.8% Greater voice and participation for citizens to help ensure greater accountability 13.2% Greater access to micro-finance for the poor 10.8% Greater equity of fiscal policy 10.5% Better quality public services 5.9% Better employment opportunities for women 4.3% Better opportunity for the poor who live in urban areas 2.4% Other 1.3% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Percentage of Respondents Cameroon? (Select only ONE response) (N=391) A very big problem 69.1% A moderately big problem 22.3% A small problem 5.4% Not a problem at all 2.3% Don’t know 1.0% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=393) A very serious problem 76.8% A somewhat serious problem 17.6% Not too serious problem 3.8% Not a problem 0.8% Don’t know 1.0% 45 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Cameroon? 382 0 5.30 2.43 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 324 55 5.82 2.06 in Cameroon. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Cameroon solve its most complicated 311 74 6.39 2.28 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Cameroon, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Cameroon? (Choose no more than THREE) (Responses Combined; N=391) Public sector governance/reform 34.3% Agricultural development 32.2% Transport 27.9% Health 24.6% Private sector development 19.7% Job creation/employment 19.2% Rural development 18.2% Anti corruption 17.1% Poverty reduction 16.6% Education 14.6% Energy 14.6% Economic growth 9.7% Food security 9.2% Water and sanitation 5.6% Natural resource management 5.6% Climate change 4.6% Urban development 4.1% Environmental sustainability 4.1% Global/regional integration 3.1% Gender equity 2.8% Information and communications technology 2.3% Social protection 2.0% Regulatory framework 2.0% Foreign direct investment 0.8% Financial markets 0.8% Trade and exports 0.3% 46 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=375) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in Cameroon? Value Value Combined Policy advice, studies, analyses 16.5% 20.4% 37.0% Help to bring discipline/effective supervision to implementation of 22.1% 14.8% 36.9% investment projects Capacity development 17.9% 16.4% 34.3% Financial resources 21.6% 11.3% 32.9% Technical assistance 5.9% 11.0% 16.9% Mobilizing third party financial resources 5.9% 6.5% 12.3% Data and statistics 4.8% 4.8% 9.6% Convening/facilitating 1.6% 6.5% 8.1% Donor coordination 1.1% 5.9% 7.0% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 1.6% 2.4% 4.0% Other 1.1% 0.0% 1.1% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Cameroon? (Choose no more than TWO) (Responses Combined; N=382) Too influenced by developed countries 34.6% Not collaborating enough with stakeholders outside the Government 31.7% Not enough public disclosure of its work 17.0% World Bank Group’s processes too complex 16.0% Not willing to honestly criticize policies and reform efforts in the country 14.7% Not adequately sensitive to political/social realities in Cameroon 14.4% Its advice and strategies do not lend themselves to practical problem solving 12.3% Staff too inaccessible 7.9% Imposing technocratic solutions without regard to political realities 6.8% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 6.5% policies and procedures) Don’t know 6.5% Not client focused 5.2% Not aligned with country priorities 3.9% Other 2.9% Not exploring alternative policy options 2.4% The credibility of its knowledge/data 2.4% Arrogant in its approach 1.8% Not aligned with other donors’ work 1.3% 7. Which World Bank Group’s instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Cameroon? (Choose no more than TWO) (Responses Combined; N=382) Investment lending 50.3% Capacity development 38.2% Technical assistance 28.0% Multi-sectoral approaches 26.4% Knowledge products/services 13.6% Trust Fund management 12.6% Policy based lending/budget support to the Government 10.2% Don’t know 7.1% Other 0.5% 47 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) 8. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Cameroon? (Select only ONE response) (N=385) To a fully sufficient degree 2.3% To a somewhat sufficient degree 39.0% To a somewhat insufficient degree 30.9% To a very insufficient degree 20.0% Don't know 7.8% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate Percentage of Respondents with more in your country? (Choose no more than TWO) (Responses Combined; N=388) NGOs/Community Based Organizations 45.4% Private sector 40.5% Local Government 29.9% Beneficiaries 21.1% Academia/think tanks/research institutes 14.9% Youth/university groups 14.7% Media 11.3% Donor community 7.0% Parliament 5.2% Don’t know 2.3% Foundations 1.0% Other 1.0% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Cameroon? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 334 40 6.24 2.25 development in Cameroon* 11. The World Bank Group’s work is aligned with what I consider the 321 45 5.95 2.31 development priorities for Cameroon* To what extent is the World Bank Group an effective development partner in Degree Cameroon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 293 72 5.33 2.09 13. Flexibility (in terms of the institution’s products and services)* 281 88 5.14 2.23 14. Flexibility (in terms of changing country circumstances)* 274 96 5.38 2.06 15. Being inclusive* 275 86 6.00 2.30 16. Openness (sharing data and other information)* 312 43 6.41 2.35 17. Collaboration with the Government* 329 34 7.64 1.83 18. The speed in which it gets things accomplished on the ground* 295 65 5.69 2.04 19. Ease of access to the people at the World Bank Group who are 301 68 4.97 2.34 making decisions important to my work* 20. Collaboration with civil society* 303 59 5.50 2.30 21. Staff accessibility* 282 71 5.08 2.42 22. Collaboration with other donors and development partners* 270 92 6.84 2.10 23. Collaboration with the private sector* 266 87 5.57 2.18 24. Straightforwardness and honesty* 271 94 6.40 2.44 25. Treating clients and stakeholders in Cameroon with respect* 297 70 6.80 2.16 26. Being a long-term partner* 307 63 7.56 1.98 48 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=383) The Government works inefficiently 50.7% There is not an adequate level of citizen/civil society participation 37.3% The World Bank Group is not sensitive enough to political/social realities on the 29.2% ground Reforms are not well thought out in light of country challenges 18.5% Political pressures and obstacles 15.7% Lack of/inadequate levels of capacity in Government 13.1% The World Bank Group does not do adequate follow through/follow-up 12.3% The World Bank Group works too slowly 7.8% Poor donor coordination 5.2% Other 2.9% C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Cameroon? (1-Not important at all, 10-Very important) N DK Mean SD 1. Financial markets 306 34 6.52 2.52 2. Transport 346 9 8.45 1.81 3. Anti corruption 350 12 8.74 1.99 4. Urban development 337 14 7.78 1.97 5. Environmental sustainability 336 17 7.91 2.03 6. Trade and exports 310 25 6.61 2.36 7. Information and communications technology 329 20 7.60 2.07 8. Poverty reduction 357 9 8.96 1.64 9. Gender equity 328 19 6.51 2.63 10. Private sector development 346 16 8.35 1.79 11. Foreign direct investment 315 27 7.36 2.35 12. Water and sanitation 343 11 8.44 1.82 13. Regulatory framework 313 35 7.37 2.34 14. Economic growth 326 12 8.26 1.92 15. Energy 349 14 8.76 1.75 16. Public sector governance/reform 350 14 8.80 1.85 17. Job creation/employment 350 8 8.40 2.11 18. Social protection 340 17 7.60 2.30 19. Rural development 347 13 8.51 1.85 20. Global/regional integration 307 29 7.11 2.17 21. Food security 331 15 8.06 2.10 22. Natural resource management 344 20 7.55 2.43 23. Health 350 11 8.76 1.64 24. Climate change 346 13 7.95 1.98 25. Agricultural development 356 9 8.84 1.68 26. Education 358 9 8.83 1.61 49 World Bank Group Country Opinion Survey 2016: Cameroon C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Cameroon? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 194 174 5.21 2.39 2. Information and communications technology 201 140 6.23 2.05 3. Transport 271 91 6.77 2.15 4. Urban development 247 112 6.45 2.12 5. Environmental sustainability 248 107 6.92 2.03 6. Regulatory framework 219 135 5.96 2.09 7. Poverty reduction 289 73 6.33 2.28 8. Anti corruption 273 95 5.89 2.36 9. Private sector development 255 105 5.93 2.26 10. Foreign direct investment 217 139 6.24 1.97 11. Water and sanitation 254 105 6.60 2.05 12. Trade and exports 185 169 5.81 1.80 13. Economic growth 249 110 6.41 2.10 14. Health 274 85 6.88 2.13 15. Public sector governance/reform 265 99 6.20 2.34 16. Job creation/employment 238 123 5.35 2.34 17. Financial markets 187 165 5.20 2.11 18. Energy 262 94 6.68 2.22 19. Rural development 262 91 6.31 2.26 20. Global/regional integration 199 155 5.65 1.99 21. Food security 230 117 6.00 1.97 22. Education 272 81 6.93 2.05 23. Social protection 206 149 5.43 2.20 24. Climate change 241 115 6.11 2.13 25. Agricultural development 273 89 6.50 2.15 26. Natural resource management 243 122 6.23 2.20 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Cameroon? (1-To no degree at all, 10-To a very significant 313 64 6.12 1.92 degree) To what extent do you agree with the following statements about the World Bank Group in Cameroon? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the 310 67 5.79 2.11 needs of Cameroon* 5. The World Bank Group meets Cameroon’s needs for knowledge services 302 71 5.96 2.14 (e.g., research, analysis, data, technical assistance)* Measuring and Correcting the World Bank Group’s Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Cameroon? (1-To no degree at all, 10-To a very significant 256 114 5.91 1.93 degree) 50 World Bank Group Country Opinion Survey 2016: Cameroon D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=384) Weekly 21.1% Monthly 19.3% A few times a year 37.2% Rarely 15.1% Never 7.3% In Cameroon, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 304 58 6.81 2.22 3. Include appropriate level of stakeholder involvement during preparation 291 74 5.98 2.11 4. Lead to practical solutions 307 55 6.07 2.09 5. Are accessible (well written and easy to understand) 313 45 6.41 2.28 6. Are source of relevant information on global good practices 303 55 7.23 2.16 7. Are adequately disseminated 313 54 5.69 2.43 8. Are translated enough into local language 283 77 4.36 2.69 9. Are adaptable to Cameroon’s specific development challenges and country 321 47 6.21 2.27 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 305 70 6.53 1.94 country?* (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 305 71 7.23 1.89 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 258 112 4.70 2.31 2. The World Bank Group effectively monitors and evaluates the projects and 310 59 6.83 2.25 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 267 100 5.68 2.23 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 246 120 6.54 2.13 5. The World Bank Group’s conditions on its lending are reasonable 263 105 5.73 2.41 6. The World Bank Group takes decisions quickly in Cameroon* 246 121 5.24 2.10 7. Working with the World Bank Group increases Cameroon's institutional 305 61 6.72 2.19 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 252 116 7.00 2.16 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 300 69 6.78 2.20 supervision of projects) WBG Promoting PPP in Cameroon N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Cameroon? (1-To 282 84 6.11 1.86 no degree at all, 10-To a very significant degree) 51 World Bank Group Country Opinion Survey 2016: Cameroon E. Working with the World Bank Group (continued) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Cameroon? (Select only ONE response) (N=377) The World Bank Group is sufficiently selective and focuses on the most important 47.5% development challenges in Cameroon The World Bank Group is not sufficiently selective in Cameroon, and it is involved 31.0% in too many areas of development Don't know 21.5% F. The Future Role of the World Bank Group in Cameroon 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Cameroon? (Choose no more than TWO) (Responses Combined; N=380) Reach out more to groups outside of Government 48.2% Increase the level of capacity development in the country 23.2% Ensure greater selectivity in its work 20.3% Reduce the complexity of obtaining World Bank Group financing 19.7% Improve the competitiveness of its financing compared to markets 17.1% Collaborate more effectively with Government clients 15.3% Improve the quality of its experts as related to Cameroon’s specific challenges 12.1% Provide more adequate data/knowledge/statistics/figures on Cameroon’s 11.6% economy Offer more innovative financial products 10.5% Offer more innovative knowledge services 8.7% Work faster 3.7% Other 2.6% 2. When considering the combination of services that the World Bank Group offers in Cameroon, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Cameroon? (Select only ONE response) (N=378) The combination is appropriate for Cameroon 40.5% Financial services 20.6% Knowledge products 20.4% Convening services 9.5% None of the above 2.6% Don't know 6.3% 52 World Bank Group Country Opinion Survey 2016: Cameroon G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Cameroon? (Choose no more than TWO) (Responses Combined; N=380) Internet 57.1% Local television 27.4% Local newspapers 26.3% International television 18.2% International newspapers 17.4% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 17.1% Local radio 11.6% Periodicals 7.4% Other 4.7% International radio 4.2% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=371) World Bank Group’s seminars/workshops/conferences 48.5% e-Newsletters 38.0% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 35.6% World Bank Group’s publications and other written materials 24.3% World Bank Group’s website 21.6% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 12.7% Mobile phones 7.8% Other 4.9% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=371) Yes 34.0% No 66.0% 4. If yes, from which of the following sources did you learn about the World Percentage of Respondents Bank Group's Access to Information Policies? (Select only ONE response) (N=121) World Bank Group's website 39.7% World Bank Group's seminars/workshops/conferences 26.4% World Bank Group's e-Newsletters 14.9% Colleagues/Friends/Peer organizations 12.4% News/Media 5.0% Other 1.7% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=329) Yes 31.3% No 68.7% Percentage of Respondents 6. Were you able to obtain this information? (N=93) Yes 63.4% No 36.6% 53 World Bank Group Country Opinion Survey 2016: Cameroon G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you have access to the Internet? (N=316) Yes 96.5% No 3.5% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=314) Yes 69.1% No 30.9% 9. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=320) Yes 22.5% No 77.5% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=327) High speed/WiFi 74.0% Dial-up 26.0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate 255 94 7.13 1.90 12. I find the information on the World Bank Group’s websites useful 257 89 7.35 1.84 13. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 176 168 6.83 2.35 YouTube, Flickr) are valuable sources of information about the institution 14. When I need information from the World Bank Group I know how to find it 278 80 6.03 2.76 (e.g., whom to call, where to reach them, etc.) 15. The World Bank Group is responsive to my information requests and inquiries 220 127 6.09 2.56 54 World Bank Group Country Opinion Survey 2016: Cameroon H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=383) NGO/Community Based Organization 29.2% Academia/Research Institute/Think Tank 14.9% Employee of a Ministry, Ministerial Department or Implementation Agency 11.2% Media (press, radio, TV, web, etc.) 10.2% Project Management Unit (PMU) overseeing implementation of project/ 6.5% Consultant/Contractor working on World Bank Group supported project/program Bilateral/Multilateral Agency 5.5% Private Sector Organization 5.2% Youth Group 4.7% Local Government Office or Staff 2.1% Independent Government Institution (i.e., Regulatory Agency, Central Bank/ 1.8% oversight institution) Other 1.8% Office of Minister 1.3% Private Foundation 1.3% Faith-Based Group 1.3% Office of the President, Prime Minister 0.8% Financial Sector/Private Bank 0.8% Trade Union 0.8% Office of Parliamentarian 0.5% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=363) Governance 15.2% Environment and natural resources 12.1% Other 11.0% Generalist (specialized in multiple sectors) 8.8% Education 8.5% Health, nutrition, and population 6.1% Urban, rural, and social development 5.8% Macroeconomics and fiscal management 5.0% Agriculture 5.0% Gender 3.6% Poverty 3.3% Finance and markets 3.0% Fragility, conflict and violence 2.5% Energy and extractives 1.9% Transport and ICT 1.9% Jobs 1.9% Trade and competitiveness 1.4% Climate change 1.4% Water 1.1% Social protection and labor 0.3% Public-private partnerships 0.3% 55 World Bank Group Country Opinion Survey 2016: Cameroon H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=376) Yes 40.2% No 59.8% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Cameroon? (Select only ONE response) (N=257) The World Bank (IBRD/IDA) 77.8% The International Finance Corporation (IFC) 4.7% The Multilateral Investment Guarantee Agency (MIGA) 0.4% Other 17.1% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=335) Yes 17.9% No 82.1% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Cameroon? (Select only ONE response) (N=58) The two institutions work well together 39.7% The way the two institutions work together needs improvement 43.1% The two institutions do not work well together 1.7% Don't know 15.5% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Cameroon? (Choose no more than TWO) (Responses Combined; N=353) Use World Bank Group reports/data 39.4% Engage in World Bank Group related/sponsored events/activities 37.7% Collaborate as part of my professional duties 25.5% Observer (i.e., follow in media, discuss in informal conversations, etc.) 24.4% Use World Bank Group website for information, data, research, etc. 24.1% Percentage of Respondents 8. What’s your gender? (N=377) Female 28.6% Male 71.4% Percentage of Respondents 9. Which best represents your geographic location? (N=380) Yaoundé 75.3% Other cities 12.6% Douala 12.1% 56 World Bank Group Country Opinion Survey 2016: Cameroon Appendix B: Responses to All Questions by Stakeholder Groups16 Employee of a Ministry/PMU/Consultant on WBG Project N=68  Bilateral/Multilateral Agency N=21  Private Sector/Financial Sector/Private Bank N=23  CSO N=143  Media N=39  Academia/Research Institute/Think Tank N=57  Other N=32 A. General Issues facing Cameroon In general, would you say that Cameroon is headed in ... ?* Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other The right direction 33.3% 47.6% 54.5% 42.6% 23.1% 14.0% 55.2% The wrong direction 22.7% 19.0% 9.1% 34.8% 48.7% 47.4% 24.1% Not sure 43.9% 33.3% 36.4% 22.7% 28.2% 38.6% 20.7% *Significantly different between stakeholder groups 16 383 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 57 World Bank Group Country Opinion Survey 2016: Cameroon A. General Issues facing Cameroon (continued) Listed below are a number of development priorities in Cameroon. Please identify which of the following you consider the most important development priorities in Cameroon? (Choose no more than THREE) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Global/regional integration 3.1% 0.0% 4.3% 5.2% 2.6% 3.8% 0.0% Food security 15.4% 0.0% 0.0% 14.9% 21.1% 23.1% 12.5% Public sector governance/reform* 52.3% 76.2% 78.3% 50.0% 39.5% 53.8% 56.3% Social protection 6.2% 4.8% 4.3% 3.0% 5.3% 1.9% 0.0% Gender equity 0.0% 0.0% 0.0% 2.2% 2.6% 5.8% 0.0% Private sector development* 23.1% 33.3% 8.7% 16.4% 26.3% 13.5% 0.0% Foreign direct investment* 0.0% 4.8% 13.0% 0.7% 2.6% 0.0% 0.0% Urban development 7.7% 9.5% 4.3% 4.5% 0.0% 3.8% 3.1% Energy 23.1% 23.8% 21.7% 20.1% 15.8% 9.6% 25.0% Job creation/employment 27.7% 23.8% 26.1% 26.1% 39.5% 28.8% 18.8% Rural development 9.2% 9.5% 0.0% 16.4% 15.8% 9.6% 9.4% Financial markets 0.0% 0.0% 4.3% 0.0% 2.6% 1.9% 0.0% Water and sanitation 7.7% 0.0% 0.0% 3.7% 7.9% 5.8% 6.3% Environmental sustainability 1.5% 4.8% 8.7% 10.4% 0.0% 3.8% 6.3% Health 16.9% 23.8% 21.7% 14.9% 26.3% 15.4% 15.6% Climate change 0.0% 0.0% 0.0% 3.0% 0.0% 7.7% 0.0% Poverty reduction 12.3% 19.0% 21.7% 17.9% 15.8% 15.4% 31.3% Transport 15.4% 9.5% 13.0% 11.9% 15.8% 7.7% 12.5% Education 13.8% 4.8% 0.0% 6.7% 7.9% 15.4% 6.3% Agricultural development 16.9% 19.0% 8.7% 27.6% 21.1% 28.8% 34.4% Trade and exports 0.0% 0.0% 0.0% 0.7% 0.0% 0.0% 0.0% Anti corruption 21.5% 28.6% 34.8% 23.9% 15.8% 25.0% 37.5% Regulatory framework 0.0% 0.0% 4.3% 5.2% 0.0% 1.9% 0.0% Natural resource management 10.8% 0.0% 13.0% 3.0% 5.3% 3.8% 3.1% Economic growth 13.8% 4.8% 4.3% 6.0% 5.3% 7.7% 21.9% Information and communications technology 1.5% 0.0% 4.3% 1.5% 5.3% 1.9% 0.0% *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2016: Cameroon A. General Issues facing Cameroon (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Cameroon? (Choose no more than THREE) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Water and sanitation 13.6% 0.0% 4.3% 5.7% 7.7% 10.5% 12.9% Rural development 37.9% 19.0% 26.1% 33.3% 33.3% 15.8% 35.5% Climate change) 4.5% 0.0% 0.0% 0.7% 2.6% 3.5% 0.0% Global/regional integration 1.5% 0.0% 4.3% 0.0% 2.6% 3.5% 0.0% Gender equity 0.0% 0.0% 0.0% 2.1% 0.0% 5.3% 3.2% Economic growth 22.7% 23.8% 26.1% 17.7% 5.1% 17.5% 22.6% Urban development 0.0% 0.0% 0.0% 1.4% 0.0% 5.3% 3.2% Regulatory framework 3.0% 0.0% 0.0% 5.0% 5.1% 1.8% 9.7% Social protection 7.6% 14.3% 4.3% 10.6% 5.1% 7.0% 0.0% Transport 21.2% 14.3% 17.4% 19.9% 23.1% 17.5% 16.1% Information and communications technology 1.5% 0.0% 4.3% 1.4% 2.6% 5.3% 3.2% Anti corruption 22.7% 19.0% 30.4% 26.2% 43.6% 28.1% 32.3% Education 16.7% 33.3% 13.0% 21.3% 15.4% 7.0% 12.9% Foreign direct investment 1.5% 4.8% 4.3% 1.4% 0.0% 1.8% 3.2% Energy 13.6% 9.5% 8.7% 10.6% 10.3% 12.3% 16.1% Public sector governance/reform 27.3% 33.3% 21.7% 28.4% 30.8% 36.8% 32.3% Private sector development 15.2% 28.6% 13.0% 9.9% 17.9% 17.5% 3.2% Natural resource management 7.6% 4.8% 4.3% 5.0% 5.1% 7.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 2.1% 0.0% 3.5% 0.0% Health 13.6% 19.0% 17.4% 10.6% 10.3% 17.5% 19.4% Agricultural development* 36.4% 28.6% 43.5% 52.5% 23.1% 40.4% 35.5% Job creation/employment 22.7% 33.3% 39.1% 24.1% 41.0% 21.1% 35.5% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% Trade and exports 1.5% 0.0% 8.7% 2.1% 0.0% 1.8% 0.0% Food security 7.6% 9.5% 8.7% 4.3% 5.1% 7.0% 3.2% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2016: Cameroon A. General Issues facing Cameroon (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this woul d be achieved in Cameroon? (Choose no more than TWO) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Consistent economic growth 28.6% 35.0% 34.8% 31.6% 22.2% 16.7% 46.7% More reliable social safety net 19.0% 15.0% 8.7% 15.4% 11.1% 7.4% 26.7% Greater access to micro-finance for the poor* 3.2% 15.0% 21.7% 15.4% 8.3% 11.1% 0.0% Greater voice and participation for citizens to help ensure greater 7.9% 10.0% 4.3% 19.1% 19.4% 7.4% 6.7% accountability Greater access to health and nutrition for citizens 25.4% 20.0% 13.0% 13.2% 22.2% 27.8% 10.0% Better entrepreneurial opportunities 19.0% 20.0% 13.0% 24.3% 16.7% 35.2% 16.7% Better opportunity for the poor who live in rural areas 14.3% 5.0% 17.4% 23.5% 8.3% 13.0% 13.3% Better opportunity for the poor who live in urban areas 3.2% 0.0% 0.0% 2.9% 2.8% 1.9% 3.3% Better employment opportunities for young people 25.4% 25.0% 39.1% 19.9% 41.7% 27.8% 16.7% Better employment opportunities for women* 0.0% 0.0% 4.3% 8.1% 2.8% 0.0% 10.0% Greater equity of fiscal policy 15.9% 15.0% 4.3% 6.6% 11.1% 9.3% 20.0% Education and training that better ensure job opportunity* 27.0% 35.0% 30.4% 12.5% 27.8% 35.2% 23.3% Better quality public services 7.9% 10.0% 8.7% 4.4% 5.6% 5.6% 3.3% Other 3.2% 0.0% 0.0% 1.5% 0.0% 0.0% 3.3% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Cameroon? (Select only ONE response) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other A very big problem 67.2% 57.1% 68.2% 76.9% 53.8% 68.4% 75.0% A moderately big problem 22.4% 38.1% 22.7% 16.1% 33.3% 21.1% 21.9% A small problem 3.0% 4.8% 9.1% 4.9% 7.7% 7.0% 0.0% Not a problem at all 3.0% 0.0% 0.0% 2.1% 2.6% 3.5% 3.1% Don't know 4.5% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response)* Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other A very serious problem 76.5% 71.4% 60.9% 84.6% 60.5% 73.7% 84.4% A somewhat serious problem 20.6% 28.6% 34.8% 9.1% 26.3% 19.3% 12.5% Not too serious problem 2.9% 0.0% 4.3% 4.2% 5.3% 7.0% 0.0% Not a problem 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 3.1% Don't know 0.0% 0.0% 0.0% 2.1% 2.6% 0.0% 0.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 64 5.98 2.31 21 5.81 2.02 23 4.74 2.51 142 5.16 2.45 36 6.14 2.38 56 4.09 2.51 31 5.45 2.06 Bank Group in Cameroon?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 56 6.11 2.01 19 6.05 1.90 15 6.07 1.98 118 6.08 1.86 29 6.03 2.18 51 4.41 2.52 27 6.11 1.40 Bank Group’s effectiveness in Cameroon.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Cameroon 55 6.60 2.54 19 6.68 1.97 14 6.71 1.82 113 6.68 2.14 30 6.10 2.25 44 5.02 2.57 28 6.86 1.76 solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Cameroon, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Cameroon? (Choose no more than THREE) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Health 29.9% 14.3% 34.8% 20.3% 28.2% 29.8% 15.6% Transport 32.8% 38.1% 21.7% 25.2% 20.5% 22.8% 40.6% Agricultural development 41.8% 19.0% 34.8% 35.7% 20.5% 31.6% 25.0% Global/regional integration 0.0% 4.8% 0.0% 6.3% 5.1% 0.0% 0.0% Job creation/employment* 10.4% 23.8% 21.7% 13.3% 43.6% 28.1% 12.5% Public sector governance/reform 28.4% 23.8% 30.4% 37.1% 41.0% 35.1% 37.5% Social protection 3.0% 4.8% 0.0% 1.4% 2.6% 3.5% 0.0% Rural development 22.4% 19.0% 13.0% 22.4% 15.4% 5.3% 15.6% Foreign direct investment 1.5% 0.0% 4.3% 0.7% 0.0% 0.0% 0.0% Education 14.9% 14.3% 21.7% 12.6% 15.4% 15.8% 9.4% Energy* 23.9% 38.1% 13.0% 11.2% 2.6% 8.8% 18.8% Gender equity 0.0% 0.0% 0.0% 6.3% 0.0% 3.5% 0.0% Financial markets 0.0% 0.0% 4.3% 0.0% 2.6% 1.8% 0.0% Urban development 7.5% 4.8% 8.7% 1.4% 0.0% 7.0% 6.3% Environmental sustainability* 0.0% 0.0% 17.4% 4.9% 2.6% 5.3% 3.1% Economic growth 14.9% 14.3% 0.0% 10.5% 12.8% 1.8% 12.5% Private sector development 14.9% 23.8% 13.0% 24.5% 15.4% 17.5% 21.9% Water and sanitation 9.0% 0.0% 4.3% 3.5% 5.1% 7.0% 6.3% Food security 9.0% 4.8% 4.3% 9.1% 7.7% 14.0% 12.5% Climate change 1.5% 4.8% 0.0% 6.3% 2.6% 5.3% 9.4% Information and communications technology 1.5% 0.0% 0.0% 1.4% 5.1% 7.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.7% 0.0% 0.0% 0.0% Regulatory framework 1.5% 0.0% 4.3% 2.8% 5.1% 0.0% 0.0% Natural resource management 0.0% 9.5% 8.7% 7.0% 12.8% 3.5% 3.1% Poverty reduction 17.9% 19.0% 17.4% 14.7% 15.4% 17.5% 18.8% Anti corruption 11.9% 19.0% 21.7% 16.8% 12.8% 17.5% 31.3% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Cameroon? Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Greatest Value PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses 13.6% 19.0% 13.0% 19.4% 11.1% 20.4% 12.9% Data and statistics* 0.0% 9.5% 4.3% 3.0% 16.7% 1.9% 6.5% Convening/facilitating 1.5% 0.0% 4.3% 2.2% 0.0% 1.9% 0.0% Financial resources* 27.3% 28.6% 34.8% 18.7% 22.2% 7.4% 29.0% Capacity development 16.7% 19.0% 13.0% 16.4% 11.1% 27.8% 22.6% Technical assistance 6.1% 0.0% 0.0% 5.2% 5.6% 11.1% 6.5% Help to bring discipline/effective supervision to implementation of 25.8% 23.8% 21.7% 22.4% 25.0% 18.5% 16.1% investment projects Mobilizing third party financial resources 6.1% 0.0% 0.0% 9.0% 8.3% 5.6% 0.0% Donor coordination* 1.5% 0.0% 8.7% 0.0% 0.0% 1.9% 0.0% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 0.0% 0.0% 0.0% 2.2% 0.0% 3.7% 3.2% Other 1.5% 0.0% 0.0% 1.5% 0.0% 0.0% 3.2% *Significantly different between stakeholder groups Employee of Ministry/ Bilateral/ Private Sector/ Academia/ 2nd Greatest Value PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses 15.4% 38.1% 17.4% 21.8% 28.6% 11.1% 19.4% Data and statistics* 1.5% 4.8% 17.4% 3.0% 5.7% 9.3% 3.2% Convening/facilitating 9.2% 4.8% 4.3% 4.5% 5.7% 3.7% 19.4% Financial resources* 15.4% 28.6% 8.7% 9.0% 8.6% 11.1% 0.0% Capacity development 12.3% 9.5% 17.4% 21.8% 11.4% 16.7% 16.1% Technical assistance 12.3% 9.5% 17.4% 9.0% 8.6% 7.4% 22.6% Help to bring discipline/effective supervision to implementation of 16.9% 4.8% 0.0% 18.8% 20.0% 16.7% 3.2% investment projects Mobilizing third party financial resources 10.8% 0.0% 4.3% 5.3% 0.0% 7.4% 12.9% Donor coordination 4.6% 0.0% 8.7% 4.5% 8.6% 13.0% 0.0% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 1.5% 0.0% 4.3% 2.3% 2.9% 3.7% 3.2% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Cameroon? (Choose no more than TWO) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Too influenced by developed countries 33.3% 23.8% 34.8% 32.4% 45.9% 34.0% 43.8% Not exploring alternative policy options 1.5% 9.5% 0.0% 0.7% 5.4% 3.8% 3.1% Not collaborating enough with stakeholders outside the Government* 25.8% 19.0% 21.7% 45.3% 24.3% 32.1% 9.4% Its advice and strategies do not lend themselves to practical problem 7.6% 19.0% 21.7% 10.1% 24.3% 9.4% 9.4% solving Not enough public disclosure of its work 18.2% 9.5% 21.7% 21.6% 13.5% 9.4% 18.8% Arrogant in its approach 1.5% 9.5% 0.0% 0.7% 0.0% 1.9% 3.1% Not client focused 4.5% 4.8% 4.3% 6.5% 0.0% 5.7% 6.3% The credibility of its knowledge/data* 1.5% 0.0% 0.0% 1.4% 0.0% 9.4% 3.1% World Bank Group’s processes too complex 22.7% 14.3% 4.3% 17.3% 13.5% 11.3% 15.6% Not willing to honestly criticize policies and reform efforts in the country 13.6% 4.8% 4.3% 15.8% 24.3% 22.6% 6.3% Staff too inaccessible 1.5% 0.0% 8.7% 11.5% 8.1% 9.4% 6.3% Imposing technocratic solutions without regard to political realities* 9.1% 9.5% 8.7% 1.4% 5.4% 7.5% 25.0% World Bank Group’s processes too slow (e.g., too bureaucratic in its 9.1% 9.5% 0.0% 7.9% 0.0% 1.9% 9.4% operational policies and procedures) Not aligned with other donors’ work* 0.0% 23.8% 0.0% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities 6.1% 0.0% 0.0% 2.2% 2.7% 5.7% 9.4% Not adequately sensitive to political/social realities in Cameroon* 25.8% 9.5% 21.7% 10.1% 5.4% 13.2% 21.9% Other 1.5% 0.0% 0.0% 5.0% 2.7% 1.9% 0.0% Don’t know* 4.5% 14.3% 21.7% 4.3% 5.4% 7.5% 0.0% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Cameroon? (Choose no more than TWO) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Trust Fund management 14.7% 14.3% 4.3% 9.4% 13.9% 18.2% 9.4% Knowledge products/services* 11.8% 23.8% 4.3% 8.7% 25.0% 20.0% 15.6% Capacity development 36.8% 23.8% 43.5% 44.9% 27.8% 34.5% 40.6% Technical assistance 26.5% 14.3% 26.1% 29.0% 22.2% 32.7% 34.4% Investment lending 54.4% 71.4% 56.5% 53.6% 47.2% 32.7% 50.0% Policy based lending/budget support to the Government 13.2% 23.8% 4.3% 10.1% 8.3% 7.3% 6.3% Multi-sectoral approaches 19.1% 14.3% 43.5% 28.3% 36.1% 23.6% 21.9% Other 0.0% 4.8% 0.0% 0.7% 0.0% 0.0% 0.0% Don’t know 10.3% 4.8% 8.7% 5.1% 5.6% 9.1% 9.4% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Cameroon? (Select only ONE response)* Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other To a fully sufficient degree 0.0% 0.0% 0.0% 4.3% 0.0% 1.8% 3.2% To a somewhat sufficient degree 41.8% 38.1% 17.4% 40.4% 34.2% 35.7% 51.6% To a somewhat insufficient degree 26.9% 47.6% 30.4% 33.3% 50.0% 12.5% 29.0% To a very insufficient degree 23.9% 9.5% 26.1% 17.0% 10.5% 39.3% 6.5% Don't know 7.5% 4.8% 26.1% 5.0% 5.3% 10.7% 9.7% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Parliament 1.5% 9.5% 4.3% 6.3% 5.3% 1.8% 9.4% Donor community* 13.4% 47.6% 8.7% 1.4% 2.6% 5.5% 0.0% Media* 1.5% 0.0% 13.0% 6.3% 50.0% 14.5% 6.3% Local Government* 35.8% 33.3% 13.0% 25.2% 26.3% 25.5% 59.4% Private sector* 46.3% 47.6% 69.6% 41.3% 23.7% 32.7% 34.4% Academia/think tanks/research institutes* 13.4% 9.5% 34.8% 3.5% 10.5% 50.9% 3.1% NGOs/Community Based Organizations* 26.9% 19.0% 13.0% 78.3% 23.7% 23.6% 50.0% Youth/university groups 13.4% 0.0% 21.7% 15.4% 18.4% 16.4% 9.4% Beneficiaries* 34.3% 19.0% 13.0% 17.5% 31.6% 10.9% 18.8% Foundations 1.5% 4.8% 0.0% 0.7% 0.0% 1.8% 0.0% Other* 1.5% 0.0% 0.0% 0.0% 0.0% 5.5% 0.0% Don’t know 1.5% 4.8% 4.3% 0.7% 2.6% 5.5% 3.1% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Cameroon? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 59 6.61 2.25 19 6.32 1.86 19 6.11 1.94 124 6.27 2.20 33 6.09 2.24 45 5.24 2.59 27 6.85 2.11 relevant role in development in Cameroon* The World Bank Group’s work is aligned with what I 57 5.98 2.49 19 6.11 2.26 17 5.24 2.05 122 6.34 2.16 32 5.88 2.23 41 4.56 2.50 25 6.44 1.85 consider the development priorities for Cameroon* *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Cameroon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 50 5.68 1.99 16 4.44 2.13 14 4.57 2.21 118 5.82 1.94 29 5.34 1.93 34 3.91 2.19 26 5.38 2.06 Flexibility (in terms of the institution’s products and 50 5.22 2.40 19 4.68 2.38 14 4.50 1.95 107 5.74 2.16 27 5.26 1.79 32 3.59 2.11 26 5.00 2.12 services)* Flexibility (in terms of changing country 49 5.27 1.99 18 5.67 2.43 15 4.93 2.02 105 5.78 2.05 27 5.33 1.80 30 4.27 2.15 25 5.36 1.96 circumstances)* Being inclusive* 47 5.83 1.93 15 5.47 2.50 12 5.25 1.82 117 6.45 2.49 25 6.28 1.99 30 4.80 2.50 23 5.83 1.72 Openness (sharing data and other information)* 53 6.42 2.14 20 6.25 2.90 16 5.75 2.05 124 6.62 2.24 30 6.70 2.32 35 5.14 2.68 27 7.00 2.29 Collaboration with the Government 60 7.70 1.66 21 7.14 2.15 13 7.38 1.76 128 7.95 1.75 31 7.26 1.77 41 7.15 2.26 27 7.74 1.72 The speed in which it gets things accomplished on 55 6.22 1.86 14 5.07 1.54 12 4.75 2.30 117 5.81 1.87 28 5.54 2.30 35 4.89 2.42 27 6.00 2.09 the ground* Ease of access to the people at the WBG who are 50 5.28 2.53 18 5.28 2.44 14 4.00 1.96 121 4.87 2.07 27 5.07 2.38 38 4.13 2.55 26 5.88 2.60 making decisions important to my work* Collaboration with civil society 48 5.48 1.80 14 5.14 2.44 14 4.71 2.30 128 5.55 2.55 29 5.97 2.03 37 4.78 2.21 27 6.11 2.15 Staff accessibility* 47 5.64 2.62 14 5.64 2.76 13 3.62 1.76 111 5.31 2.21 30 4.80 2.68 35 3.51 1.88 26 5.88 2.52 Collaboration with other donors and development 44 6.86 2.05 19 6.58 2.19 11 5.73 2.28 113 7.15 1.95 22 7.09 1.90 31 5.90 2.55 25 6.88 2.15 partners Collaboration with the private sector* 48 5.67 2.13 8 5.88 2.17 15 4.00 1.89 107 5.99 2.10 24 5.50 2.13 36 4.61 2.43 22 5.82 2.04 Straightforwardness and honesty* 49 6.65 2.55 10 6.90 2.33 14 7.36 2.27 103 6.56 2.16 28 5.93 2.00 35 4.63 2.95 25 7.20 2.31 Treating clients and stakeholders in Cameroon 52 6.92 2.30 15 7.20 2.46 14 7.14 2.28 121 6.98 1.99 27 7.15 1.56 34 5.15 2.43 27 6.96 1.99 with respect* Being a long-term partner* 55 7.85 1.75 19 7.84 1.74 13 8.08 1.80 119 7.61 1.91 27 7.37 1.82 39 6.54 2.72 27 7.96 1.83 *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other The Government works inefficiently 44.6% 57.1% 38.1% 53.2% 51.4% 58.2% 46.9% Poor donor coordination* 6.2% 19.0% 4.8% 2.1% 8.1% 7.3% 0.0% The World Bank Group is not sensitive enough to political/social realities 41.5% 19.0% 38.1% 25.5% 35.1% 20.0% 31.3% on the ground Lack of/inadequate levels of capacity in Government* 6.2% 19.0% 19.0% 11.3% 8.1% 27.3% 6.3% There is not an adequate level of citizen/civil society participation* 23.1% 19.0% 28.6% 58.2% 21.6% 32.7% 25.0% The World Bank Group works too slowly 6.2% 4.8% 0.0% 7.8% 10.8% 9.1% 9.4% The World Bank Group does not do adequate follow through/follow-up 12.3% 9.5% 9.5% 12.1% 18.9% 5.5% 15.6% Political pressures and obstacles* 24.6% 23.8% 42.9% 9.2% 10.8% 10.9% 18.8% Reforms are not well thought out in light of country challenges* 27.7% 9.5% 14.3% 10.6% 24.3% 20.0% 37.5% Other 3.1% 4.8% 0.0% 4.3% 0.0% 1.8% 3.1% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Cameroon C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Cameroon? (1-Not important at all, 10-Very important) Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Financial markets* 51 6.18 2.21 14 4.21 2.39 18 6.56 2.06 117 6.85 2.45 32 7.16 2.27 41 6.68 2.84 28 5.93 2.76 Transport 62 8.65 1.45 18 8.00 2.25 21 8.33 1.85 132 8.66 1.53 34 8.06 2.40 42 8.21 2.30 29 8.14 1.96 Anti corruption 61 8.23 2.40 17 8.71 1.49 22 8.86 1.28 133 9.00 1.74 33 8.73 2.20 48 8.73 2.28 28 8.57 2.03 Urban development 60 8.08 1.67 18 7.61 1.54 21 8.14 1.24 127 7.80 2.08 32 7.88 2.03 41 7.59 2.40 30 7.17 1.93 Environmental sustainability* 54 7.63 2.00 19 7.42 1.80 22 7.27 2.03 125 8.43 1.69 33 7.61 2.14 46 7.93 2.63 30 7.50 2.08 Trade and exports 48 6.46 2.16 16 5.81 1.76 20 6.05 1.36 118 6.86 2.56 30 6.43 2.57 42 6.40 2.55 29 7.45 1.92 Information and communications technology 55 7.69 2.03 18 7.22 1.77 21 7.19 1.36 126 7.90 1.98 31 7.81 2.12 43 6.88 2.50 27 7.19 2.37 Poverty reduction 62 9.08 1.36 19 9.21 0.98 22 8.95 1.13 134 9.10 1.38 34 8.71 2.20 48 8.27 2.46 30 9.23 1.43 Gender equity 53 6.15 2.41 17 5.88 2.00 19 5.84 2.77 124 6.82 2.85 33 6.67 2.47 44 6.57 2.86 30 6.37 2.39 Private sector development* 58 8.12 1.66 20 8.35 1.76 22 8.18 1.40 130 8.79 1.43 33 7.76 2.44 46 8.02 2.36 30 8.23 1.70 Foreign direct investment 49 7.61 1.89 14 6.79 2.55 21 7.29 2.17 124 7.62 2.18 31 6.74 2.94 41 6.71 2.85 28 7.89 2.11 Water and sanitation 60 8.50 1.75 20 7.90 1.86 22 8.27 1.58 124 8.65 1.54 33 8.06 2.12 48 8.46 2.28 28 8.29 2.16 Regulatory framework 53 7.43 2.30 17 7.00 1.32 22 7.23 1.41 114 7.54 2.31 29 8.07 1.98 42 7.19 2.83 28 6.68 3.10 Economic growth 58 8.21 2.09 18 8.50 1.20 20 7.70 1.42 115 8.55 1.78 33 8.21 2.13 44 7.86 2.20 30 8.23 2.11 Energy* 62 9.24 1.15 19 8.53 1.95 22 8.45 1.18 130 8.87 1.44 33 8.06 2.49 46 8.39 2.61 29 8.83 1.47 Public sector governance/reform 61 8.97 1.44 20 9.30 0.80 20 8.80 1.58 133 9.02 1.57 34 8.44 2.23 44 8.14 2.76 30 8.83 2.05 Job creation/employment 58 8.38 2.28 19 8.42 2.09 22 7.55 1.97 132 8.62 1.66 33 8.64 2.34 49 8.12 2.54 30 8.30 2.61 Social protection 56 7.80 2.33 19 7.21 2.02 22 7.41 1.44 128 7.72 2.32 33 7.82 2.59 45 7.29 2.47 30 7.53 2.46 Rural development* 59 8.69 1.53 19 8.11 1.76 22 7.95 1.76 134 8.94 1.28 32 8.13 2.67 43 8.00 2.53 30 8.10 2.25 Global/regional integration 50 7.24 1.90 18 6.67 2.45 18 6.06 2.18 113 7.50 2.01 32 6.97 2.62 40 6.90 2.45 30 6.70 2.04 Food security 54 8.31 1.70 19 7.42 2.12 21 7.29 2.57 126 8.38 1.88 33 7.79 2.41 42 8.10 2.54 29 7.52 2.05 Natural resource management* 56 7.48 2.32 19 6.68 2.03 21 8.00 1.90 136 7.82 2.34 33 7.79 2.62 45 6.67 3.07 27 8.04 1.70 Health* 58 8.95 1.38 19 7.53 2.12 22 9.14 0.83 134 8.69 1.70 33 8.64 1.75 47 8.87 1.97 29 9.17 0.93 Climate change 58 7.78 1.96 19 7.32 2.08 22 7.05 2.01 130 8.23 1.73 33 7.70 2.36 46 8.28 2.23 30 8.10 1.83 Agricultural development 63 8.94 1.46 19 8.47 2.04 22 8.77 1.34 134 9.10 1.30 34 8.44 2.12 46 8.76 2.14 31 8.48 2.16 Education 61 8.87 1.66 19 8.16 1.57 22 8.73 1.39 136 9.02 1.38 34 8.71 1.77 48 8.63 2.09 31 8.71 1.66 *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: Cameroon C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Cameroon? (1-Not effective at all, 10-Very effective) Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 35 5.66 2.34 8 3.63 2.26 8 5.50 1.07 74 5.09 2.51 20 6.25 2.02 27 4.41 2.56 17 5.29 2.42 Information and communications technology* 37 6.57 1.71 8 4.25 2.05 5 5.80 1.30 90 6.59 1.81 19 6.26 2.05 24 5.42 2.81 13 5.92 2.60 Transport* 51 6.55 1.96 14 5.64 2.17 10 6.30 2.36 112 7.32 1.92 20 6.50 2.24 36 6.36 2.57 22 6.50 2.48 Urban development 44 6.32 2.02 9 5.00 2.12 9 6.11 2.15 107 6.90 1.97 19 6.16 1.95 33 6.12 2.50 22 6.18 2.34 Environmental sustainability 46 6.91 1.79 13 6.92 1.85 11 7.09 1.51 102 7.21 2.03 21 6.48 1.91 30 6.00 2.60 19 7.37 1.86 Regulatory framework 42 6.19 1.77 12 6.42 1.98 11 7.00 1.61 83 5.99 2.00 18 5.67 1.85 31 5.00 2.72 20 6.20 2.33 Poverty reduction* 55 6.36 2.04 16 5.38 2.45 15 5.87 2.75 117 6.82 2.18 21 5.76 1.92 38 5.45 2.65 23 6.57 2.21 Anti corruption 48 5.42 2.03 15 4.80 2.65 11 4.91 2.88 114 6.32 2.25 19 5.68 2.40 37 5.95 2.72 24 6.00 2.34 Private sector development* 45 5.31 2.17 14 6.00 2.39 12 4.92 1.93 103 6.48 1.92 21 5.43 2.23 37 5.14 2.96 21 6.90 1.79 Foreign direct investment 37 6.49 1.74 10 6.40 2.46 10 6.70 1.64 94 6.31 1.92 19 5.95 1.99 32 5.78 2.35 14 6.21 1.97 Water and sanitation 49 6.55 1.73 15 5.67 2.41 9 6.33 1.87 110 6.93 2.08 20 6.25 2.05 31 6.10 2.43 16 6.94 1.57 Trade and exports 35 5.91 1.69 9 5.44 2.24 6 5.67 0.82 76 5.92 1.55 19 5.95 1.75 24 5.21 2.52 14 6.07 2.16 Economic growth* 45 6.09 1.81 14 6.14 2.54 12 5.42 1.93 103 6.81 2.01 20 6.60 2.01 32 5.59 2.58 20 6.85 1.81 Health* 48 6.90 1.74 11 6.36 2.34 12 5.25 2.42 118 7.25 2.08 20 6.85 2.13 37 6.35 2.38 22 6.68 2.23 Public sector governance/reform 46 6.22 1.84 15 5.20 2.48 13 5.46 2.18 109 6.53 2.18 21 5.86 2.37 33 6.03 3.28 23 6.04 2.46 Job creation/employment 36 5.39 1.98 14 4.93 2.56 10 5.20 2.15 102 5.73 2.40 19 4.63 1.64 34 4.88 2.92 21 5.24 2.10 Financial markets 35 5.31 1.69 9 4.78 2.44 6 5.67 1.37 70 5.40 1.97 18 5.00 2.25 27 4.44 2.78 19 5.37 1.92 Energy* 44 6.95 1.89 15 6.40 2.23 9 5.78 1.99 111 7.24 2.00 20 6.00 2.18 38 5.34 2.68 22 6.82 2.17 Rural development* 46 6.54 1.88 13 5.77 2.39 12 5.58 2.43 111 6.86 2.09 19 5.68 2.33 35 5.20 2.71 20 5.95 2.35 Global/regional integration 34 5.91 1.76 10 5.70 2.41 6 5.00 2.00 77 5.95 1.76 19 5.68 1.92 32 4.91 2.41 17 5.29 2.23 Food security 40 5.95 1.62 10 6.10 2.23 8 5.63 2.13 98 6.17 1.89 20 6.20 2.04 32 5.41 2.30 17 5.76 2.25 Education 48 6.94 1.73 15 6.67 2.23 14 5.86 2.44 115 7.35 1.88 17 6.35 2.42 35 6.57 2.50 22 6.77 1.90 Social protection* 40 6.15 2.15 13 5.69 2.14 9 4.56 2.13 78 5.46 2.14 17 5.41 2.03 26 4.31 2.48 19 5.16 1.77 Climate change 42 6.24 1.48 11 6.27 2.00 11 6.64 1.96 100 6.09 2.16 21 6.29 2.33 32 5.28 2.65 19 6.53 2.22 Agricultural development* 47 6.62 1.55 14 6.79 1.63 12 4.92 2.11 117 7.00 1.97 20 6.25 2.17 38 5.50 2.90 20 6.10 2.27 Natural resource management 39 6.59 1.87 12 6.75 1.14 12 5.67 2.67 105 6.49 2.10 19 5.89 2.16 32 5.19 2.96 22 6.27 1.83 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Cameroon C. World Bank Group’s Effectiveness and Results (continued) Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 54 6.31 1.95 20 5.90 1.83 16 6.13 2.09 125 6.32 1.79 26 6.31 1.87 39 5.00 2.41 27 6.44 1.45 Cameroon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Cameroon? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 53 5.79 1.99 20 6.10 2.22 19 5.47 2.22 116 6.11 1.98 29 5.24 2.06 39 4.85 2.27 27 6.52 2.01 meet the needs of Cameroon* The World Bank Group meets Cameroon’s needs 55 5.91 2.02 18 6.44 2.38 19 5.95 1.99 111 6.24 2.02 28 6.07 2.07 39 4.77 2.50 26 6.19 2.04 for knowledge services* *Significantly different between stakeholder groups Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time 49 6.14 2.15 14 4.71 1.82 14 6.29 1.49 99 6.15 1.54 28 6.46 1.77 26 4.08 2.17 21 6.33 2.06 in Cameroon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Weekly 23.5% 14.3% 4.3% 27.9% 23.1% 15.1% 12.5% Monthly 17.6% 19.0% 30.4% 12.1% 35.9% 17.0% 28.1% A few times a year 30.9% 57.1% 26.1% 40.7% 25.6% 39.6% 40.6% Rarely 20.6% 9.5% 30.4% 12.9% 15.4% 13.2% 9.4% Never 7.4% 0.0% 8.7% 6.4% 0.0% 15.1% 9.4% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Cameroon D. The World Bank Group’s Knowledge Work and Activities (continued) In Cameroon, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 51 7.06 1.85 19 5.32 2.89 18 6.56 2.36 122 7.21 2.13 32 6.25 2.06 33 6.30 2.70 24 7.25 1.57 Include appropriate level of stakeholder 51 6.24 1.80 16 6.06 2.21 13 5.46 2.18 122 6.20 2.25 28 6.00 2.00 32 4.72 2.29 23 6.13 1.25 involvement during preparation* Lead to practical solutions* 54 6.17 1.91 19 5.53 2.17 14 5.07 1.94 120 6.59 2.04 33 5.45 1.91 37 5.05 2.33 25 6.56 1.61 Are accessible* 52 5.94 2.26 18 6.39 2.03 17 7.18 2.21 125 6.81 2.21 35 6.29 2.24 36 5.58 2.37 24 6.29 2.54 Are source of relevant information on global good 50 7.04 2.01 17 6.59 1.87 16 7.94 1.88 120 7.42 2.16 33 7.70 1.94 37 6.22 2.64 25 7.48 1.87 practices* Are adequately disseminated 55 5.38 2.35 18 6.22 2.29 16 5.44 2.39 125 5.84 2.52 32 6.03 2.44 37 4.73 2.19 26 6.27 2.43 Are translated enough into local language* 50 4.38 2.83 15 5.73 2.76 16 6.38 2.68 112 4.13 2.58 33 4.30 2.82 30 3.50 2.22 22 4.41 2.61 Are adaptable to Cameroon’s specific development 53 6.25 2.09 19 5.89 2.31 17 5.29 2.31 128 6.59 2.29 33 5.55 2.17 39 5.67 2.60 26 6.92 1.72 challenges and country circumstances* *Significantly different between stakeholder groups Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 55 6.44 1.92 19 6.47 1.68 15 6.13 1.85 119 6.94 1.84 31 6.26 1.77 40 5.55 2.52 22 7.05 1.17 and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 54 7.07 1.71 19 7.00 1.83 15 7.93 1.79 119 7.50 1.83 32 7.16 1.65 36 6.08 2.44 25 7.80 1.50 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: Cameroon E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 52 5.60 2.50 17 4.71 1.96 14 5.43 3.01 102 4.30 2.31 21 5.29 2.17 27 3.74 1.68 21 4.29 1.35 The World Bank Group effectively monitors and 57 7.56 1.89 17 5.88 2.26 19 6.84 2.48 119 6.68 2.30 32 7.34 2.10 35 5.63 2.39 26 7.31 1.98 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews 51 6.47 1.84 14 5.36 2.13 15 5.60 2.06 107 5.34 2.37 25 6.16 1.89 28 4.86 2.51 23 6.04 2.12 are done in a timely fashion* The World Bank Group’s “Safeguard Policy” 48 6.50 1.95 8 6.50 2.93 15 6.80 1.97 100 6.79 2.16 24 6.88 2.07 26 4.92 2.10 21 6.67 1.68 requirements are reasonable* The World Bank Group’s conditions on its lending 50 6.02 2.43 15 6.07 2.60 16 5.81 2.56 100 5.91 2.18 26 4.73 2.54 28 5.04 2.87 24 6.13 2.23 are reasonable The World Bank Group takes decisions quickly in 50 6.50 2.01 14 4.86 1.66 11 5.00 2.45 97 4.97 1.97 23 5.09 1.93 26 4.00 2.28 21 5.38 1.69 Cameroon* Working with the World Bank Group increases 57 6.95 1.87 18 6.56 1.76 17 6.88 2.62 122 6.82 2.24 29 6.14 2.26 30 5.77 2.62 27 7.37 1.88 Cameroon’s institutional capacity Where country systems are adequate, the World 49 7.53 1.63 14 6.71 1.49 12 6.92 2.78 99 7.05 2.21 23 7.04 2.25 29 6.21 2.66 21 6.67 2.22 Bank Group makes appropriate use of them The World Bank Group provides effective 54 7.46 1.69 14 7.07 1.27 18 7.11 2.19 128 6.62 2.32 28 6.82 2.25 32 5.88 2.57 22 6.64 2.26 implementation support *Significantly different between stakeholder groups Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 49 6.35 1.73 16 6.44 1.63 17 6.18 1.88 114 6.32 1.71 28 5.96 1.50 32 4.94 2.56 22 6.09 1.95 private public partnerships in Cameroon?* (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the World Bank Group’s support in Cameroon? (Select only ONE response) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other The World Bank Group is sufficiently selective and focuses on the most 53.0% 30.0% 26.1% 50.4% 57.9% 41.2% 43.8% important development challenges in Cameroon The World Bank Group is not sufficiently selective in Cameroon, and it is 22.7% 40.0% 34.8% 31.9% 26.3% 31.4% 40.6% involved in too many areas of development Don't know 24.2% 30.0% 39.1% 17.7% 15.8% 27.5% 15.6% 72 World Bank Group Country Opinion Survey 2016: Cameroon F. The Future Role of the World Bank Group in Cameroon Which of the following SHOULD the World Bank Group do to make itself of greater value in Cameroon? (Choose no more than TWO) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Offer more innovative financial products 7.4% 4.8% 4.5% 13.1% 17.9% 7.7% 12.9% Ensure greater selectivity in its work 23.5% 23.8% 22.7% 16.1% 20.5% 23.1% 22.6% Provide more adequate data/knowledge/statistics/figures on 7.4% 19.0% 13.6% 13.1% 7.7% 13.5% 9.7% Cameroon’s economy Improve the competitiveness of its financing compared to markets 22.1% 9.5% 9.1% 21.9% 7.7% 17.3% 9.7% Reach out more to groups outside of Government* 41.2% 28.6% 63.6% 58.4% 59.0% 42.3% 29.0% Increase the level of capacity development in the country* 22.1% 23.8% 45.5% 24.1% 17.9% 9.6% 38.7% Improve the quality of its experts as related to Cameroon’s specific 19.1% 4.8% 4.5% 9.5% 7.7% 19.2% 12.9% challenges Offer more innovative knowledge services* 1.5% 4.8% 9.1% 8.0% 15.4% 21.2% 0.0% Collaborate more effectively with Government clients* 19.1% 19.0% 0.0% 10.9% 7.7% 21.2% 32.3% Work faster* 1.5% 0.0% 4.5% 1.5% 12.8% 5.8% 6.5% Reduce the complexity of obtaining World Bank Group financing* 29.4% 38.1% 18.2% 16.1% 20.5% 9.6% 16.1% Other 0.0% 9.5% 0.0% 5.1% 0.0% 1.9% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Cameroon, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Cameroon? (Select only ONE response)* Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Financial services 20.6% 35.0% 21.7% 15.7% 35.1% 19.2% 15.6% Knowledge products 13.2% 5.0% 13.0% 24.3% 16.2% 26.9% 28.1% Convening services 5.9% 5.0% 21.7% 7.1% 10.8% 17.3% 9.4% None of the above 5.9% 0.0% 0.0% 0.0% 2.7% 9.6% 0.0% The combination is appropriate for Cameroon 44.1% 45.0% 34.8% 47.9% 29.7% 23.1% 43.8% Don't know 10.3% 10.0% 8.7% 5.0% 5.4% 3.8% 3.1% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2016: Cameroon G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Cameroon? (Choose no more than TWO) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr)* 3.0% 4.8% 8.7% 21.7% 44.7% 16.3% 9.4% International newspapers* 15.2% 19.0% 60.9% 18.2% 5.3% 10.2% 12.5% Local radio 10.6% 4.8% 4.3% 14.0% 10.5% 18.4% 6.3% International radio 4.5% 4.8% 4.3% 3.5% 7.9% 6.1% 0.0% Local television 30.3% 4.8% 17.4% 32.2% 23.7% 24.5% 34.4% International television 28.8% 14.3% 4.3% 20.3% 7.9% 16.3% 18.8% Local newspapers* 30.3% 33.3% 39.1% 16.1% 28.9% 28.6% 37.5% Internet 50.0% 61.9% 43.5% 62.2% 52.6% 63.3% 56.3% Periodicals* 9.1% 19.0% 4.3% 3.5% 2.6% 12.2% 15.6% Other 7.6% 9.5% 0.0% 4.9% 7.9% 2.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Direct contact with World Bank Group (i.e., face to face meetings/ 35.8% 19.0% 26.1% 44.1% 36.8% 25.5% 38.7% discussions) Mobile phones* 4.5% 0.0% 0.0% 12.5% 2.6% 14.9% 0.0% World Bank Group’s seminars/workshops/conferences 44.8% 28.6% 39.1% 52.9% 63.2% 46.8% 51.6% World Bank Group’s publications and other written materials 35.8% 28.6% 26.1% 16.2% 21.1% 25.5% 32.3% World Bank Group’s website* 25.4% 57.1% 30.4% 15.4% 13.2% 23.4% 12.9% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 9.0% 0.0% 13.0% 13.2% 18.4% 19.1% 9.7% e-Newsletters 32.8% 57.1% 60.9% 35.3% 31.6% 38.3% 45.2% Other 7.5% 0.0% 0.0% 7.4% 0.0% 4.3% 3.2% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 31.3% 28.6% 9.1% 36.2% 33.3% 45.1% 37.5% No 68.7% 71.4% 90.9% 63.8% 66.7% 54.9% 62.5% 74 World Bank Group Country Opinion Survey 2016: Cameroon G. Communication and Information Sharing (continued) If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other World Bank Group's seminars/workshops/conferences 36.8% 0.0% 100.0% 29.2% 18.2% 17.4% 25.0% World Bank Group's website 42.1% 33.3% 0.0% 43.8% 45.5% 30.4% 41.7% World Bank Group's e-Newsletters 5.3% 33.3% 0.0% 10.4% 9.1% 26.1% 25.0% News/Media 5.3% 0.0% 0.0% 4.2% 9.1% 4.3% 8.3% Colleagues/Friends/Peer organizations 0.0% 33.3% 0.0% 12.5% 18.2% 21.7% 0.0% Other 10.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Have you requested information from the World Bank Group on its activities in the past year? Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 31.6% 47.6% 25.0% 29.5% 32.3% 33.3% 28.1% No 68.4% 52.4% 75.0% 70.5% 67.7% 66.7% 71.9% Were you able to obtain this information? Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 82.4% 90.0% 50.0% 47.2% 70.0% 42.9% 75.0% No 17.6% 10.0% 50.0% 52.8% 30.0% 57.1% 25.0% Do you have access to the Internet? Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 95.2% 94.7% 100.0% 97.5% 93.3% 97.1% 96.4% No 4.8% 5.3% 0.0% 2.5% 6.7% 2.9% 3.6% Do you use/have you used the World Bank Group website? Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 65.0% 89.5% 57.9% 68.3% 82.1% 64.7% 79.3% No 35.0% 10.5% 42.1% 31.7% 17.9% 35.3% 20.7% 75 World Bank Group Country Opinion Survey 2016: Cameroon G. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)?* Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 14.8% 0.0% 15.8% 27.6% 37.9% 17.6% 26.7% No 85.2% 100.0% 84.2% 72.4% 62.1% 82.4% 73.3% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website?* Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other High speed/WiFi 76.3% 100.0% 89.5% 66.1% 78.1% 69.6% 77.8% Dial-up 23.7% 0.0% 10.5% 33.9% 21.9% 30.4% 22.2% *Significantly different between stakeholder groups Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Private Sector/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Academia/ Research WBG project Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 47 6.85 2.42 20 7.80 1.94 13 8.00 1.53 99 6.92 1.60 28 7.96 1.37 24 6.58 2.32 23 7.09 1.76 navigate* I find the information on the World Bank Group’s 46 7.48 2.00 20 7.80 1.47 13 7.00 1.87 100 7.28 1.65 28 7.79 1.64 26 6.88 2.37 23 7.30 2.16 websites useful The World Bank Group’s social media channels are valuable sources of information about the 34 6.74 2.42 4 4.75 2.22 5 7.40 1.95 78 6.91 2.45 24 7.33 2.06 17 6.53 2.40 14 6.50 2.14 institution When I need information from the World Bank 51 5.82 2.64 19 6.37 2.61 13 5.15 2.76 108 6.09 2.76 33 6.12 2.78 26 4.42 2.59 27 7.70 2.37 Group I know how to find it* The World Bank Group is responsive to my 40 6.55 2.55 15 6.93 2.81 10 4.10 2.18 93 6.05 2.42 28 6.54 2.55 16 4.25 2.27 17 6.47 2.62 information requests and inquiries* *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response)* Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 61.2% 60.0% 17.4% 34.5% 31.6% 34.0% 43.8% No 38.8% 40.0% 82.6% 65.5% 68.4% 66.0% 56.3% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2016: Cameroon H. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Cameroon? (Select only ONE response) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other The World Bank (IBRD/IDA) 81.5% 100.0% 46.7% 72.3% 75.0% 84.8% 81.8% IFC 5.6% 0.0% 20.0% 6.0% 0.0% 0.0% 4.5% MIGA 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Other 13.0% 0.0% 33.3% 20.5% 25.0% 15.2% 13.6% Do your projects involve both the World Bank and the IFC?* Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 9.8% 38.9% 5.0% 20.8% 12.5% 24.5% 11.1% No 90.2% 61.1% 95.0% 79.2% 87.5% 75.5% 88.9% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Cameroon? (Select only ONE response) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other The two institutions work well together 66.7% 42.9% 100.0% 44.0% 0.0% 27.3% 33.3% The way the two institutions work together needs improvement 16.7% 42.9% 0.0% 48.0% 50.0% 54.5% 33.3% The two institutions do not work well together 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 0.0% 14.3% 0.0% 8.0% 50.0% 18.2% 33.3% Which of the following describes most of your exposure to the World Bank Group in Cameroon? (Choose no more than TWO) Employee of Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Observer (i.e., follow in media, discuss in informal conversations, etc.) 20.0% 14.3% 33.3% 21.0% 29.7% 33.3% 26.7% Use World Bank Group reports/data* 20.0% 38.1% 28.6% 41.1% 45.9% 54.9% 43.3% Engage in World Bank Group related/sponsored events/activities* 32.3% 42.9% 9.5% 52.4% 27.0% 29.4% 36.7% Collaborate as part of my professional duties* 60.0% 42.9% 28.6% 12.9% 10.8% 17.6% 20.0% Use World Bank Group website for information, data, research, etc. 18.5% 33.3% 33.3% 22.6% 29.7% 21.6% 26.7% *Significantly different between stakeholder groups What’s your gender? Employee of Ministry/ Bilateral/ Private Sector/ Academia/ PMU/Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Female 20.9% 28.6% 21.7% 31.7% 26.3% 35.8% 28.1% Male 79.1% 71.4% 78.3% 68.3% 73.7% 64.2% 71.9% 77 World Bank Group Country Opinion Survey 2016: Cameroon Appendix C: Responses to Indicator Questions by Geographic Location17 District Headquarters N=286  Other N=94 B. Overall Attitudes toward the World Bank Group Yaoundé Other Areas N Mean SD N Mean SD Overall, please rate your impression of the World Bank 239 5.66 2.04 72 6.21 2.04 Group’s effectiveness in Cameroon. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Cameroon? (1-Strongly disagree, 10-Strongly agree) Yaoundé Other Areas N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 240 6.10 2.13 83 6.52 2.54 development in Cameroon The World Bank Group’s work is aligned with what I consider 231 5.79 2.30 79 6.32 2.37 the development priorities for Cameroon To what extent is the World Bank Group an effective development partner in Cameroon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Yaoundé Other Areas N Mean SD N Mean SD Responsiveness to needs* 216 5.13 1.95 69 5.96 2.39 Flexibility (in terms of the institution’s products and services)* 209 4.95 2.14 64 5.69 2.52 Flexibility (in terms of changing country circumstances) 203 5.26 1.97 63 5.68 2.35 Being inclusive 200 5.87 2.27 66 6.26 2.40 Openness (sharing data and other information) 229 6.26 2.32 73 6.67 2.43 Collaboration with the Government 243 7.51 1.83 76 7.96 1.83 The speed in which it gets things accomplished on the 215 5.73 2.02 70 5.44 2.06 ground Ease of access to the people at the World Bank Group who 220 5.10 2.39 71 4.44 2.14 are making decisions important to my work* Collaboration with civil society 222 5.45 2.22 73 5.45 2.50 Staff accessibility 199 5.05 2.50 74 5.18 2.33 Collaboration with other donors and development partners 196 6.78 2.12 66 6.91 2.11 Collaboration with the private sector 189 5.42 2.04 68 5.87 2.54 Straightforwardness and honesty* 196 6.20 2.53 66 6.92 2.19 Treating clients and stakeholders in Cameroon with respect 221 6.67 2.14 66 7.12 2.28 Being a long-term partner 225 7.44 2.06 72 7.93 1.74 *Significantly different between geographic locations 17380 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 78 World Bank Group Country Opinion Survey 2016: Cameroon C. World Bank Group’s Effectiveness and Results Yaoundé Other Areas N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 229 5.98 1.85 72 6.49 2.00 achieve development results in Cameroon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group in Cameroon? (1-Strongly disagree, 10-Strongly agree) Yaoundé Other Areas N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 221 5.61 1.96 77 6.27 2.25 needs of Cameroon* The World Bank Group meets Cameroon’s needs for 225 5.95 2.12 66 6.14 2.15 knowledge services *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Cameroon, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Yaoundé Other Areas N Mean SD N Mean SD Are adaptable to Cameroon’s specific development 235 6.07 2.23 77 6.66 2.29 challenges and country circumstances* *Significantly different between geographic locations Yaoundé Other Areas N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 220 6.43 1.91 77 6.81 1.90 development results in your country? Overall, how would you rate the technical quality of the World 221 7.08 1.91 75 7.60 1.79 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Yaoundé Other Areas N Mean SD N Mean SD The World Bank Group takes decisions quickly in Cameroon 179 5.31 2.08 59 4.93 2.02 Where country systems are adequate, the World Bank Group 183 7.04 2.02 62 6.90 2.47 makes appropriate use of them 79 World Bank Group Country Opinion Survey 2016: Cameroon Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Cameroon COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Cameroon, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Cameroon?” Collaborating with the WBG N=151 Not collaborating with the WBG N=225 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 148 6.20 2.52 219 4.69 2.19 Cameroon?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 130 6.22 2.15 179 5.57 1.95 Group’s effectiveness in Cameroon.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Cameroon solve its most complicated 126 6.85 2.32 171 6.12 2.20 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18376 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 80 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Cameroon, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Cameroon? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Health 21.3% 25.8% Transport 30.7% 24.9% Agricultural development 35.3% 32.0% Global/regional integration* 0.7% 4.9% Job creation/employment 15.3% 20.4% Public sector governance/reform* 28.7% 38.7% Social protection* 4.0% 0.9% Rural development* 22.7% 14.7% Foreign direct investment 0.7% 0.9% Education 16.7% 12.4% Energy 16.7% 13.3% Gender equity* 0.0% 4.9% Financial markets 0.7% 0.9% Urban development 2.7% 4.9% Environmental sustainability 4.0% 4.4% Economic growth 7.3% 12.0% Private sector development 24.7% 16.9% Water and sanitation 5.3% 5.3% Food security 12.7% 7.1% Climate change 6.0% 4.0% Information and communications technology 2.7% 2.2% Trade and exports 0.0% 0.4% Regulatory framework 2.7% 1.8% Natural resource management* 8.7% 3.6% Poverty reduction 13.3% 18.2% Anti corruption 14.7% 19.6% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Cameroon? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 130 7.26 1.98 191 5.57 2.12 development in Cameroon* The World Bank Group’s work is aligned with what I consider 129 6.78 2.25 180 5.40 2.17 the development priorities for Cameroon* *Significantly different between collaborators and non-collaborators 81 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Cameroon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 119 5.99 2.20 165 4.93 1.88 Flexibility (in terms of the institution’s products and services)* 122 5.77 2.45 150 4.66 1.94 Flexibility (in terms of changing country circumstances)* 117 5.90 2.26 149 4.95 1.78 Being inclusive* 106 6.73 2.21 160 5.57 2.22 Openness (sharing data and other information)* 121 7.02 2.25 181 6.01 2.35 Collaboration with the Government* 130 7.91 1.76 189 7.48 1.88 The speed in which it gets things accomplished on the 120 6.00 1.99 165 5.53 2.02 ground* Ease of access to the people at the World Bank Group who 116 5.96 2.29 174 4.27 2.09 are making decisions important to my work* Collaboration with civil society* 111 6.22 2.41 182 5.05 2.13 Staff accessibility* 111 6.19 2.43 163 4.33 2.16 Collaboration with other donors and development partners* 114 7.37 1.86 148 6.45 2.21 Collaboration with the private sector* 98 6.49 2.21 158 5.00 2.01 Straightforwardness and honesty* 111 7.12 2.15 148 5.84 2.51 Treating clients and stakeholders in Cameroon with respect* 122 7.39 1.95 165 6.36 2.23 Being a long-term partner* 123 7.98 1.84 173 7.28 2.06 *Significantly different between collaborators and non-collaborators 82 World Bank Group Country Opinion Survey 2016: Cameroon C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Cameroon? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Financial markets 120 6.41 2.75 177 6.59 2.34 Transport 130 8.63 1.80 204 8.32 1.85 Anti corruption 131 8.61 2.13 207 8.82 1.91 Urban development 129 7.93 2.06 197 7.68 1.92 Environmental sustainability 131 7.95 2.13 194 7.90 1.98 Trade and exports 120 6.52 2.69 181 6.67 2.15 Information and communications technology* 125 7.87 2.17 193 7.38 2.02 Poverty reduction 137 8.96 1.79 207 8.94 1.56 Gender equity 128 6.74 2.66 190 6.37 2.65 Private sector development 130 8.32 1.95 204 8.38 1.71 Foreign direct investment 120 7.66 2.28 185 7.19 2.39 Water and sanitation 132 8.65 1.85 198 8.29 1.82 Regulatory framework 120 7.66 2.34 184 7.22 2.36 Economic growth 122 8.23 2.02 193 8.26 1.90 Energy 133 8.93 1.76 203 8.64 1.76 Public sector governance/reform 131 8.76 1.98 207 8.85 1.79 Job creation/employment 131 8.11 2.43 207 8.57 1.88 Social protection 126 7.51 2.44 203 7.69 2.22 Rural development 128 8.71 1.92 207 8.39 1.83 Global/regional integration 111 7.32 2.17 187 7.01 2.15 Food security 129 8.05 2.30 193 8.07 1.98 Natural resource management 129 7.47 2.54 204 7.60 2.40 Health 131 8.64 1.96 206 8.86 1.39 Climate change* 131 8.27 1.99 203 7.81 1.94 Agricultural development 134 8.90 1.95 212 8.81 1.52 Education 135 8.96 1.61 211 8.73 1.63 *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2016: Cameroon C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Cameroon? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity 85 5.35 2.40 100 5.08 2.42 Information and communications technology 85 6.49 2.14 108 6.08 1.98 Transport 118 6.94 2.15 146 6.69 2.13 Urban development 109 6.67 2.19 131 6.34 2.03 Environmental sustainability 107 7.24 2.10 132 6.73 1.91 Regulatory framework 102 6.24 1.89 112 5.76 2.22 Poverty reduction 124 6.65 2.36 159 6.13 2.18 Anti corruption 114 6.20 2.37 149 5.73 2.30 Private sector development* 113 6.34 2.44 136 5.62 2.04 Foreign direct investment* 100 6.56 2.02 112 6.00 1.86 Water and sanitation 120 6.86 2.01 127 6.40 2.05 Trade and exports 86 5.94 1.79 93 5.72 1.78 Economic growth* 109 6.77 2.21 133 6.16 1.94 Health* 117 7.33 2.16 148 6.57 2.04 Public sector governance/reform 106 6.26 2.26 149 6.20 2.40 Job creation/employment* 107 5.85 2.41 125 4.97 2.22 Financial markets* 82 5.60 2.15 99 4.85 1.96 Energy* 120 7.05 2.19 136 6.39 2.18 Rural development* 114 6.82 2.15 139 5.92 2.25 Global/regional integration 87 5.89 2.21 105 5.54 1.78 Food security 88 6.19 1.98 133 5.83 1.92 Education 117 7.16 2.10 146 6.80 1.94 Social protection* 92 5.98 2.01 108 4.97 2.23 Climate change* 107 6.51 2.16 126 5.81 2.03 Agricultural development 117 6.79 2.09 147 6.29 2.14 Natural resource management 106 6.49 2.19 131 6.08 2.18 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 129 6.53 1.95 174 5.87 1.86 achieve development results in Cameroon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Cameroon? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 129 6.40 2.09 171 5.40 2.00 needs of Cameroon* The World Bank Group meets Cameroon’s needs for 118 6.22 2.04 175 5.82 2.18 knowledge services *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2016: Cameroon C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 103 6.18 1.94 144 5.74 1.92 measures and corrects its work in real time in Cameroon? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Cameroon, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 119 7.18 2.12 177 6.64 2.25 Include appropriate level of stakeholder involvement during 115 6.61 1.87 167 5.56 2.18 preparation* Lead to practical solutions* 122 6.72 1.90 177 5.62 2.10 Are accessible (well written and easy to understand) 123 6.72 2.18 182 6.24 2.33 Are source of relevant information on global good practices 122 7.41 1.97 173 7.12 2.28 Are adequately disseminated* 124 6.06 2.32 181 5.43 2.48 Are translated enough into local language* 107 4.90 2.72 168 4.02 2.64 Are adaptable to Cameroon’s specific development 125 6.52 2.26 187 6.05 2.28 challenges and country circumstances *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 122 7.02 1.77 176 6.23 1.96 development results in your country?* Overall, how would you rate the technical quality of the World 120 7.50 1.73 177 7.07 1.99 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2016: Cameroon E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 122 4.84 2.39 130 4.55 2.28 The World Bank Group effectively monitors and evaluates the 127 7.19 2.08 176 6.56 2.37 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 120 5.79 2.22 140 5.56 2.27 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 106 7.08 1.91 134 6.13 2.24 reasonable* The World Bank Group’s conditions on its lending are 109 6.49 2.39 147 5.20 2.30 reasonable* The World Bank Group takes decisions quickly in Cameroon* 112 5.78 1.80 128 4.78 2.26 Working with the World Bank Group increases Cameroon’s 127 7.23 2.00 171 6.35 2.29 institutional capacity* Where country systems are adequate, the World Bank Group 114 7.68 1.81 131 6.43 2.32 makes appropriate use of them* The World Bank Group provides effective implementation 121 7.29 1.97 173 6.42 2.31 support* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 111 6.77 1.79 165 5.68 1.79 partnerships in Cameroon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 105 7.61 1.83 147 6.81 1.90 I find the information on the World Bank Group’s websites 104 7.76 1.73 150 7.11 1.88 useful* The World Bank Group’s social media channels are valuable 67 6.96 2.10 107 6.78 2.51 sources of information about the institution When I need information from the World Bank Group I know 120 7.07 2.31 153 5.23 2.82 how to find it* The World Bank Group is responsive to my information 104 7.16 2.24 112 5.09 2.47 requests and inquiries* *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2016: Cameroon Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2013 respondents and the total number of respondents indicated may differ from those reported in the FY 2013 COS report. FY 2013 Number of comparable respondents = 368  FY 2016 Number of comparable respondents = 376 By weighting, the FY 2013 and FY 2016 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2013 FY 2016 Office of the President/Prime Minister/Minister 4% 4% Office of Parliamentarian 1% 1% Government institutions 30% 30% Local Government 4% 4% Bilateral/multilateral agencies 6% 6% Civil society 30% 30% Private sector 7% 7% Academia 10% 10% Media 8% 8% A. General Issues facing Cameroon In general, would you say that Cameroon is headed in...?* Percentage of Respondents FY 2013 FY 2016 The right direction 46.0% 38.5% The wrong direction 13.8% 29.5% Not sure 40.1% 32.0% *Significantly different between FY2016 and FY2013 B. Overall Attitudes toward the World Bank Group FY 2013 FY 2016 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 362 5.69 2.05 364 5.39 2.41 Cameroon? (1-Not familiar at all, 10-Extremely familiar) FY 2013 FY 2016 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 342 5.56 1.89 310 5.92 2.00 Group’s effectiveness in Cameroon.* (1-Not effective at all, 10-Very effective) *Significantly different between FY2016 and FY2013 FY 2013 FY 2016 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Cameroon solve its most complicated 311 5.85 1.98 299 6.48 2.26 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2016 and FY2013 19Only those questions that were asked in the FY ‘13 and FY ’16 country opinion surveys, with similar response scales/options, are presented. 87 World Bank Group Country Opinion Survey 2016: Cameroon B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Cameroon? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 346 5.80 2.25 321 6.28 2.21 development in Cameroon* The World Bank Group’s work is aligned with what I consider 336 5.29 2.22 307 5.94 2.29 the development priorities for Cameroon* *Significantly different between FY2016 and FY2013 To what extent is the World Bank Group an effective development partner in Cameroon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2016 N Mean SD N Mean SD Responsiveness to needs 286 5.09 1.93 285 5.37 2.07 Flexibility (in terms of the institution’s products and services) 288 4.82 1.86 277 5.14 2.24 Flexibility (in terms of changing country circumstances)* 287 5.00 1.85 271 5.34 2.04 Being inclusive* 270 5.36 1.99 268 5.93 2.22 Openness* 317 5.78 2.23 303 6.38 2.33 Collaboration with the Government* 323 7.10 2.01 319 7.64 1.83 The speed in which it gets things accomplished on the 290 4.84 1.93 288 5.79 2.00 ground* Ease of access to the people at the World Bank Group who 289 4.96 2.33 are making decisions important to my work Collaboration with civil society 290 5.51 2.24 Staff accessibility* 314 4.58 2.42 274 5.14 2.44 Collaboration with other donors and development partners 286 6.54 2.12 260 6.78 2.09 Collaboration with the private sector 258 5.57 2.15 Straightforwardness and honesty* 292 5.39 2.56 262 6.44 2.42 Treating clients and stakeholders in Cameroon with respect* 301 5.69 2.22 286 6.83 2.13 Being a long-term partner 296 7.62 1.93 *Significantly different between FY2016 and FY2013 88 World Bank Group Country Opinion Survey 2016: Cameroon C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Cameroon? (1-Not effective at all, 10-Very effective) FY 2013 FY 2016 N Mean SD N Mean SD Gender equity* 260 4.81 2.28 190 5.26 2.39 Information and communications technology* 274 4.91 1.95 192 6.31 2.03 Transport* 310 5.61 2.02 262 6.74 2.11 Urban development* 292 5.43 1.93 239 6.40 2.11 Environmental sustainability* 299 5.65 1.96 239 6.97 1.95 Regulatory framework* 259 5.28 1.87 220 6.00 2.00 Poverty reduction* 313 5.20 2.03 284 6.32 2.25 Anti corruption* 317 4.93 2.24 263 5.83 2.34 Private sector development* 260 4.30 1.78 249 5.89 2.24 Foreign direct investment* 238 4.94 1.93 212 6.28 1.93 Water and sanitation* 285 5.17 1.94 250 6.60 1.99 Trade and exports* 244 4.82 1.84 184 5.80 1.76 Economic growth* 296 5.22 2.01 245 6.35 2.04 Health* 300 5.64 2.12 263 6.84 2.10 Public sector governance/reform* 313 5.28 2.11 256 6.18 2.26 Job creation/employment* 291 4.23 1.88 230 5.35 2.28 Financial markets* 231 4.42 1.87 187 5.19 2.00 Energy* 301 5.53 2.18 254 6.70 2.16 Rural development* 307 5.11 2.09 256 6.33 2.23 Global/regional integration* 268 5.16 2.14 194 5.66 1.98 Food security* 288 5.04 2.03 222 5.96 1.94 Education* 306 5.61 2.04 263 6.92 2.03 Social protection* 268 4.06 1.95 207 5.50 2.16 Climate change* 277 5.21 2.10 233 6.17 2.03 Agricultural development* 298 5.45 2.06 262 6.47 2.09 Natural resource management* 287 5.23 2.06 237 6.28 2.12 *Significantly different between FY2016 and FY2013 FY 2013 FY 2016 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 335 5.67 1.76 305 6.18 1.87 achieve development results in Cameroon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2016 and FY2013 To what extent do you agree with the following statements about the World Bank Group in Cameroon? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 333 5.25 2.03 302 5.81 2.05 needs of Cameroon* The World Bank Group meets Cameroon’s needs for 325 5.29 1.97 294 5.97 2.09 knowledge services* *Significantly different between FY2016 and FY2013 89 World Bank Group Country Opinion Survey 2016: Cameroon D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2013 FY 2016 Weekly 9.2% 21.2% Monthly 18.7% 19.1% A few times a year 39.4% 37.1% Rarely 25.1% 15.6% Never 7.5% 7.0% *Significantly different between FY2016 and FY2013 In Cameroon, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2016 N Mean SD N Mean SD Are timely* 298 4.84 1.85 296 6.83 2.15 Include appropriate level of stakeholder involvement during 323 4.88 1.95 285 6.02 2.03 preparation* Lead to practical solutions 299 6.08 2.01 Are accessible (well written and easy to understand)* 326 5.53 2.01 304 6.37 2.30 Are source of relevant information on global good practices* 320 6.18 2.11 294 7.21 2.11 Are adequately disseminated* 320 4.75 1.99 305 5.69 2.44 Are translated enough into local language 300 4.41 2.55 280 4.42 2.70 Are adaptable to Cameroon’s specific development 323 5.71 2.15 309 6.23 2.21 challenges and country circumstances* *Significantly different between FY2016 and FY2013 FY 2013 FY 2016 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 336 5.87 1.84 296 6.56 1.89 development results in your country?* Overall, how would you rate the technical quality of the World 331 6.36 1.84 298 7.25 1.83 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2013 90 World Bank Group Country Opinion Survey 2016: Cameroon E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 287 4.45 2.03 259 4.82 2.33 The World Bank Group effectively monitors and evaluates the 333 6.03 2.12 306 6.95 2.21 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 302 5.01 1.87 267 5.81 2.20 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 278 5.48 2.09 246 6.51 2.06 reasonable* The World Bank Group’s conditions on its lending are 284 5.05 2.21 264 5.75 2.37 reasonable* The World Bank Group takes decisions quickly in Cameroon 246 5.41 2.08 Working with the World Bank Group increases Cameroon’s 334 6.09 2.22 302 6.77 2.11 institutional capacity* Where country systems are adequate, the World Bank Group 277 6.13 2.03 251 7.01 2.09 makes appropriate use of them* The World Bank Group provides effective implementation 308 6.18 2.13 294 6.85 2.12 support* *Significantly different between FY2016 and FY2013 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not a list of exceptions? Percentage of Respondents FY 2013 FY 2016 Yes 28.7% 33.3% No 71.3% 66.7% Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents FY 2013 FY 2016 Yes 13.9% 30.3% No 86.1% 69.7% *Significantly different between FY2016 and FY2013 Were you able to obtain this information?* Percentage of Respondents FY 2013 FY 2016 Yes 43.9% 66.3% No 56.1% 33.7% *Significantly different between FY2016 and FY2013 Do you have access to the Internet? Percentage of Respondents FY 2013 FY 2016 Yes 94.7% 96.2% No 5.3% 3.8% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2013 FY 2016 Yes 67.2% 70.1% No 32.8% 29.9% 91 World Bank Group Country Opinion Survey 2016: Cameroon G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY 2013 FY 2016 High speed/WiFi 46.4% 75.2% Dial-up 53.6% 24.8% *Significantly different between FY2016 and FY2013 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 274 5.93 2.12 253 7.08 1.93 I find the information on the World Bank Group’s websites 277 6.81 2.13 253 7.35 1.81 useful* When I need information from the World Bank Group I know 298 5.27 2.61 277 6.06 2.73 how to find it* The World Bank Group is responsive to my information 245 5.27 2.43 217 6.15 2.57 requests and inquiries* *Significantly different between FY2016 and FY2013 92 World Bank Group Country Opinion Survey 2016: Cameroon Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Cameroon? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the WBG’s 5.57 6.22 5.95 5.21 5.76 5.86 5.80 5.79 5.60 6.37 5.79 5.83 effectiveness in Cameroon. Overall the WBG currently plays a relevant role in 5.57 7.26 6.32 5.80 6.21 6.21 6.07 6.42 5.95 6.97 6.30 5.93 development in Cameroon The WBG’s work is aligned with what I consider the 5.40 6.78 6.11 5.15 5.99 5.77 5.53 6.49 5.74 6.38 6.01 5.59 development priorities for Cameroon Responsiveness to needs 4.93 5.99 5.42 4.53 5.45 4.99 4.92 5.76 5.14 5.65 5.26 5.25 Flexibility (in terms of the institution’s products and 4.66 5.77 5.17 4.31 5.15 4.78 4.78 5.33 4.89 5.33 5.12 4.67 services) Flexibility (in terms of changing country circumstances) 4.95 5.90 5.43 4.49 5.28 5.23 5.20 5.35 5.19 5.45 5.31 5.12 Being inclusive 5.57 6.73 6.08 5.15 6.20 5.51 5.35 6.74 5.80 6.29 6.12 5.32 Openness 6.01 7.02 6.47 5.55 6.23 6.35 6.15 6.50 6.17 6.65 6.33 6.16 Collaboration with the Government 7.48 7.91 7.66 7.50 7.72 7.50 7.34 8.07 7.55 7.86 7.70 7.42 The speed in which it gets things accomplished on the 5.53 6.00 5.86 5.31 5.76 5.73 5.59 5.99 5.79 5.64 5.80 5.61 ground Ease of access to the people at the WBG who are 4.27 5.96 5.09 4.42 5.03 4.90 4.86 5.14 4.83 5.42 5.10 4.55 making decisions important to my work Collaboration with civil society 5.05 6.22 5.51 4.78 5.07 5.72 5.40 5.28 5.37 5.29 5.52 4.90 Staff accessibility 4.33 6.19 5.25 4.04 5.10 4.88 4.86 5.24 4.76 5.77 5.06 4.84 Collaboration with other donors and development 6.45 7.37 7.01 5.90 6.84 6.68 6.55 7.10 6.62 7.23 6.61 7.28 partners Collaboration with the private sector 5.00 6.49 5.56 4.83 5.19 5.67 5.29 5.60 5.29 5.74 5.57 4.90 Straightforwardness and honesty 5.84 7.12 6.56 5.65 6.48 6.24 5.91 7.12 6.20 6.93 6.54 5.92 Treating clients and stakeholders in Cameroon with 6.36 7.39 6.95 6.06 6.84 6.70 6.43 7.28 6.60 7.34 6.80 6.74 respect Being a long-term partner 7.28 7.98 7.69 7.00 7.52 7.63 7.35 7.86 7.42 8.03 7.51 7.73 To what extent does the WBG’s work help to achieve 5.87 6.53 6.24 5.28 6.04 6.08 5.83 6.40 5.99 6.27 6.09 5.96 development results in Cameroon? The WBG’s financial instruments meet the needs of 5.40 6.40 5.87 5.25 5.78 5.68 5.53 6.08 5.55 6.26 5.71 5.82 Cameroon The WBG meets Cameroon’s needs for knowledge 5.82 6.22 6.15 5.51 6.02 6.01 5.56 6.75 5.96 6.18 6.01 6.03 services The WBG's knowledge work and activities are adaptable to Cameroon’s specific development 6.05 6.52 6.29 5.77 6.24 6.09 5.84 6.73 6.15 6.25 6.15 6.23 challenges and country circumstances Overall, how significant a contribution do you believe the WBG's knowledge work and activities make to 6.23 7.02 6.58 6.11 6.46 6.51 6.26 6.85 6.45 6.58 6.53 6.35 development results in your country? Overall, how would you rate the technical quality of the 7.07 7.50 7.37 6.51 7.12 7.30 7.01 7.51 7.12 7.40 7.15 7.31 WBG's knowledge work and activities? The WBG takes decisions quickly in Cameroon 4.78 5.78 5.36 4.85 5.42 5.01 5.19 5.38 5.01 5.93 5.36 4.96 Where country systems are adequate, the WBG makes 6.43 7.68 7.12 6.51 6.95 7.07 6.79 7.29 6.82 7.47 6.98 7.04 appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 93 World Bank Group Country Opinion Survey 2016: Cameroon Appendix G: Cameroon FY 2016 Questionnaire World Bank Group Country Survey FY16 – Cameroon The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Cameroon or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Cameroon, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Cameroon. Independent consultants have been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING CAMEROON A1. In general would you say that Cameroon is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 94 World Bank Group Country Opinion Survey 2016: Cameroon SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Cameroon. Please identify which of the following you consider the most important development priorities in Cameroon? (Choose no more than THREE) 1 Global/regional integration 14 Environmental sustainability 2 Food security 15 Health Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 16 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 4 17 Poverty reduction assistance) 5 Gender equity 18 Transport (e.g., roads, bridges, transportation) 6 Private sector development 19 Education 7 Foreign direct investment 20 Agricultural development 8 Urban development 21 Trade and exports 9 Energy 22 Anti corruption 10 Job creation/employment 23 Regulatory framework 11 Rural development 24 Natural resource management (e.g., oil, gas, mining) 12 Financial markets 25 Economic growth 13 Water and sanitation 26 Information and communications technology A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Cameroon? (Choose no more than THREE) 1 Water and sanitation 14 Foreign direct investment 2 Rural development 15 Energy Public sector governance/reform (i.e., government 3 Climate change (e.g., mitigation, adaptation) 16 effectiveness, public financial management, public expenditure, fiscal system reform) 4 Global/regional integration 17 Private sector development 5 Gender equity 18 Natural resource management (e.g., oil, gas, mining) 6 Economic growth 19 Environmental sustainability 7 Urban development 20 Health 8 Regulatory framework 21 Agricultural development Social protection (e.g., pensions, targeted social 9 22 Job creation/employment assistance) 10 Transport (e.g., roads, bridges, transportation) 23 Financial markets 11 Information and communications technology 24 Trade and exports 12 Anti corruption 25 Food security 13 Education 95 World Bank Group Country Opinion Survey 2016: Cameroon SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Cameroon? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 Better opportunity for the poor who live in rural areas 8 Better opportunity for the poor who live in urban areas 9 Better employment opportunities for young people 10 Better employment opportunities for women 11 Greater equity of fiscal policy 12 Education and training that better ensure job opportunity 13 Better quality public services 14 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Cameroon? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 96 World Bank Group Country Opinion Survey 2016: Cameroon SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Cameroon? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Cameroon. 1 2 3 4 5 6 7 8 9 10 Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Cameroon solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Cameroon, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Cameroon? (Choose no more than THREE) 1 Health 14 Urban development 2 Transport (e.g., roads, bridges, transportation) 15 Environmental sustainability 3 Agricultural development 16 Economic growth 4 Global/regional integration 17 Private sector development 5 Job creation/employment 18 Water and sanitation Public sector governance/reform (i.e., government 6 effectiveness, public financial management, public 19 Food security expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 7 20 Climate change (e.g., mitigation, adaptation) assistance) 8 Rural development 21 Information and communications technology 9 Foreign direct investment 22 Trade and exports 10 Education 23 Regulatory framework 11 Energy 24 Natural resource management (e.g., oil, gas, mining) 12 Gender equity 25 Poverty reduction 13 Financial markets 26 Anti corruption 97 World Bank Group Country Opinion Survey 2016: Cameroon SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Cameroon? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses 2 Data and statistics 3 Convening/facilitating 4 Financial resources 5 Capacity development 6 Technical assistance Help to bring discipline/effective supervision to 7 implementation of investment projects 8 Mobilizing third party financial resources 9 Donor coordination Linkage to non-Bank expertise (i.e., South-South 10 knowledge sharing) 11 Other (please specify): ________________________ B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Cameroon? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Cameroon 17 Other (please specify): __________________________________________________ 18 Don’t know 98 World Bank Group Country Opinion Survey 2016: Cameroon SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Cameroon? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in Cameroon? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Academia/think tanks/research institutes 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Cameroon? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10 relevant role in development in Cameroon The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Cameroon 99 World Bank Group Country Opinion Survey 2016: Cameroon SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Cameroon, in terms of each of the following? To no To a very Don't degree at significant know all degree B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10 circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10 B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10 the ground Ease of access to the people at the World Bank B19 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10 partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Cameroon with B25 1 2 3 4 5 6 7 8 9 10 respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 100 World Bank Group Country Opinion Survey 2016: Cameroon SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Cameroon? Not important Very Don't at all important know 1 Financial markets 1 2 3 4 5 6 7 8 9 10 2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 3 Anti corruption 1 2 3 4 5 6 7 8 9 10 4 Urban development 1 2 3 4 5 6 7 8 9 10 5 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 6 Trade and exports 1 2 3 4 5 6 7 8 9 10 7 Information and communications technology 1 2 3 4 5 6 7 8 9 10 8 Poverty reduction 1 2 3 4 5 6 7 8 9 10 9 Gender equity 1 2 3 4 5 6 7 8 9 10 10 Private sector development 1 2 3 4 5 6 7 8 9 10 11 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 12 Water and sanitation 1 2 3 4 5 6 7 8 9 10 13 Regulatory framework 1 2 3 4 5 6 7 8 9 10 14 Economic growth 1 2 3 4 5 6 7 8 9 10 15 Energy 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 16 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 17 Job creation/employment 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 18 1 2 3 4 5 6 7 8 9 10 assistance) 19 Rural development 1 2 3 4 5 6 7 8 9 10 20 Global/regional integration 1 2 3 4 5 6 7 8 9 10 21 Food security 1 2 3 4 5 6 7 8 9 10 22 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 25 Agricultural development 1 2 3 4 5 6 7 8 9 10 26 Education 1 2 3 4 5 6 7 8 9 10 101 World Bank Group Country Opinion Survey 2016: Cameroon SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Cameroon? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Urban development 1 2 3 4 5 6 7 8 9 10 5 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 6 Regulatory framework 1 2 3 4 5 6 7 8 9 10 7 Poverty reduction 1 2 3 4 5 6 7 8 9 10 8 Anti corruption 1 2 3 4 5 6 7 8 9 10 9 Private sector development 1 2 3 4 5 6 7 8 9 10 10 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 11 Water and sanitation 1 2 3 4 5 6 7 8 9 10 12 Trade and exports 1 2 3 4 5 6 7 8 9 10 13 Economic growth 1 2 3 4 5 6 7 8 9 10 14 Health 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 15 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 16 Job creation/employment 1 2 3 4 5 6 7 8 9 10 17 Financial markets 1 2 3 4 5 6 7 8 9 10 18 Energy 1 2 3 4 5 6 7 8 9 10 19 Rural development 1 2 3 4 5 6 7 8 9 10 20 Global/regional integration 1 2 3 4 5 6 7 8 9 10 21 Food security 1 2 3 4 5 6 7 8 9 10 22 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 23 1 2 3 4 5 6 7 8 9 10 assistance) 24 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 25 Agricultural development 1 2 3 4 5 6 7 8 9 10 26 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 102 World Bank Group Country Opinion Survey 2016: Cameroon SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Cameroon? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Cameroon? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Cameroon The World Bank Group meets Cameroon’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Cameroon? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 103 World Bank Group Country Opinion Survey 2016: Cameroon SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Cameroon, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10 good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Cameroon’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low technical Very high technical Don't know quality quality 104 World Bank Group Country Opinion Survey 2016: Cameroon SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10 in Cameroon Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10 Cameroon’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10 World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Cameroon? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Cameroon? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Cameroon The World Bank Group is not sufficiently selective in Cameroon, and it is involved in too many areas of 2 development 3 Don’t know 105 World Bank Group Country Opinion Survey 2016: Cameroon SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN CAMEROON F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Cameroon? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Cameroon’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Cameroon’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Cameroon, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Cameroon? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Cameroon 6 Don’t know 106 World Bank Group Country Opinion Survey 2016: Cameroon SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Cameroon? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 e-Newsletters conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you have access to the Internet? Yes No G8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, G9 Yes No Twitter, YouTube, and Flickr)? 107 World Bank Group Country Opinion Survey 2016: Cameroon SECTION G: COMMUNICATION AND INFORMATION SHARING G10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10 sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10 requests and inquiries 108 World Bank Group Country Opinion Survey 2016: Cameroon SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Cameroon? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 109 World Bank Group Country Opinion Survey 2016: Cameroon SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Cameroon? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Cameroon? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Yaoundé 2 Douala 3 Other cities (please specify):___________________________ Thank you for completing the survey! 110