World Bank Group Country Opinion Survey 2015: Tunisia FY15 Tunisia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 March 2016 World Bank Group Country Opinion Survey 2015: Tunisia Acknowledgements The Tunisia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jing Guo, and Jessica Cameron. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Tunisia country team and the local fielding agency Sigma Conseil. In particular, PORG is grateful for the support from Donia Jemail (Communications Associate) who coordinated the survey related activities from Tunis, Tunisia. 1 World Bank Group Country Opinion Survey 2015: Tunisia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Tunisia ......................................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Effectiveness................................................................21 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................31 IX. The Future Role of the World Bank Group in Tunisia.................35 X. Communication and Outreach ..................................................40 XI. Appendices ................................................................................50 2 World Bank Group Country Opinion Survey 2015: Tunisia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Tunisia perceive the WBG. The survey explored:  General Issues Facing Tunisia  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Tunisia  Communication and Information Sharing  Background Information II. Methodology From May to June 2015, 763 stakeholders of the WBG in Tunisia were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, the Office of the Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 202 stakeholders participated in the survey (27% response rate). Respondents filled out the questionnaire with a representative of the fielding agency in person. Respondents were asked about: general issues facing Tunisia; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Tunisia; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’12 (response rate is 44%, N=58). As a rule, the COS data are weighted for year comparisons in order to reach the same stakeholder composition in two fiscal years. However, in the case of Tunisia, due to the small number of respondents in the FY’12 Country Survey, weighting would have been statistically unsound. Therefore, only basic comparisons of the unweighted data from the FY’15 and FY’12 Country Surveys are presented in the report and should be considered provisional. For the FY’15 and FY’12 stakeholder breakdown and year comparison results, please see appendix D (page 111). 3 World Bank Group Country Opinion Survey 2015: Tunisia III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; respondents from private sector organizations were combined with those from the financial sector/private banks; and few respondents from independent government institutions, local governments, private foundations, youth groups, and other organizations were included in the “Other� category. Note that there were no respondents from trade unions, faith-based groups, and the judiciary branch. 4 World Bank Group Country Opinion Survey 2015: Tunisia III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2015: Tunisia III. Demographics of the Sample (continued) Geographic Locations  Note: Because of the small number of respondents from coastal cities, other urban centers, and other areas, analyses comparing geographic locations would not be statistically reliable and, therefore, were not conducted. There were no respondents from rural/mountainous areas. Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2015: Tunisia III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey and the FY’12 Country Survey had statistically similar levels of familiarity with the WBG (mean familiarity rating in FY’15 = 5.76; mean familiarity rating in FY’12 = 5.34)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Tunisia and the extent to which the WBG plays a relevant role in development in Tunisia, and significantly, moderately correlated with their ratings of the extent to which the WBG helps to achieve development results in Tunisia. 1 Please refer to Appendix D (page 111) for more details on data comparisons across years. 7 World Bank Group Country Opinion Survey 2015: Tunisia IV. General Issues Facing Tunisia Headed in the Right Direction  Year comparison: This year’s respondents were significantly more likely to indicate that Tunisia is headed in the right direction, compared to respondents in the FY’12 Country Survey.  Stakeholder groups: In this year’s Country Survey, respondents from the Office of the President/Prime Minister/Minister and the office of a parliamentarian were most positive about the prospect of Tunisia. 8 World Bank Group Country Opinion Survey 2015: Tunisia IV. General Issues Facing Tunisia (continued) Development Priority  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the most important development priorities in Tunisia were “job creation/employment� (56%), “poverty reduction� (36%), “economic growth� (32%), and “governance� (30%). 9 World Bank Group Country Opinion Survey 2015: Tunisia IV. General Issues Facing Tunisia (continued) What Would Contribute Most to Reducing Poverty  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the key factors contributing to poverty reduction in Tunisia were “economic growth� (57%), “job creation/employment� (43%), and “rural/agricultural development� (40%). 10 World Bank Group Country Opinion Survey 2015: Tunisia IV. General Issues Facing Tunisia (continued) Factors Contributing to “Shared Prosperity� 11 World Bank Group Country Opinion Survey 2015: Tunisia IV. General Issues Facing Tunisia (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2015: Tunisia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they most often attributed failed or slow World Bank assisted reform efforts to “the Government working inefficiently� (47%).  Stakeholder groups: Among this year’s respondents, respondents from NGOs/CSOs were significantly more likely to attribute failed or slow WBG assisted reform efforts to that “there is not an adequate level of citizen/civil society participation� compared to respondents from other stakeholder groups. 13 World Bank Group Country Opinion Survey 2015: Tunisia V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)2 Achieving Development Results (Indicator Question) WBG’s Support during the Transition Period 2 Please refer to Appendix D for details on data comparisons across FY’15 and FY’12 years. 14 World Bank Group Country Opinion Survey 2015: Tunisia V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes� to the question “Do your projects involve both the World Bank and the IFC?� provided their views on the working relationship between the World Bank and the IFC. 15 World Bank Group Country Opinion Survey 2015: Tunisia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups3  Stakeholder groups: Respondents across stakeholder groups gave statistically similar overall ratings for the twenty five indicator questions.  Collaboration: Respondents who professionally collaborate with the WBG gave significantly higher overall ratings (mean = 6.4) for the twenty five indicator questions than respondents who do not work with the institution (mean = 5.6). 3 Responses to all twenty five indicator questions by stakeholder levels of collaboration with the WBG can be found in Appendix E (page 117). 16 World Bank Group Country Opinion Survey 2015: Tunisia V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank‘s greatest values to Tunisia were its “financial resources� (55%) and “technical assistance� (45%). 17 World Bank Group Country Opinion Survey 2015: Tunisia V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank‘s most effective instruments in reducing poverty were “technical assistance� (50%), “investment lending� (50%), and “capacity development� (50%). 18 World Bank Group Country Opinion Survey 2015: Tunisia V. Overall Attitudes toward the World Bank Group (continued) Importance and Effectiveness of WBG’s Capacity Building Work 19 World Bank Group Country Opinion Survey 2015: Tunisia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank’s greatest weakness in its work in Tunisia was “not enough public disclosure of its work� (40%). 20 World Bank Group Country Opinion Survey 2015: Tunisia VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison 21 World Bank Group Country Opinion Survey 2015: Tunisia VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration4 4 Note in the Appendix on the sectoral effectiveness (Appendix A, page 61) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposur e to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2015: Tunisia VI. Sectoral Effectiveness (continued) WBG Promoting Private Public Partnerships Helping the Poorest in Tunisia 23 World Bank Group Country Opinion Survey 2015: Tunisia VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Tunisia, bivariate correlational analyses were conducted using respondents’ ratings of the twenty seven specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Tunisia. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at poverty reduction; and  The WBG’s effectiveness at social protection.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Tunisia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at job creation/employment;  The WBG’s effectiveness at social protection;  The WBG’s effectiveness at economic growth; and  The WBG’s effectiveness at trade and exports. 24 World Bank Group Country Opinion Survey 2015: Tunisia VII. How the World Bank Group Operates The World Bank Group’s Work in Tunisia: Year Comparison  Year comparison: Respondents in this year’s Country Survey had significantly higher levels of agreement with the statement “Overall the World Bank Group currently plays a relevant role in development in Tunisia� (indicator question) compared to respondents in the FY12 Country Survey. 25 World Bank Group Country Opinion Survey 2015: Tunisia VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Tunisia: Collaboration  Collaboration: Respondents who collaborate with the WBG had significantly higher levels of agreement with all three statements below compared to respondents who do not collaborate with the WBG. 26 World Bank Group Country Opinion Survey 2015: Tunisia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey had significantly lower levels of agreement with a number of statements regarding the WBG’s work in Tunisia compared to respondents in the FY’12 Country Survey. 27 World Bank Group Country Opinion Survey 2015: Tunisia VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 28 World Bank Group Country Opinion Survey 2015: Tunisia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison 29 World Bank Group Country Opinion Survey 2015: Tunisia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 30 World Bank Group Country Opinion Survey 2015: Tunisia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities  Stakeholder groups: Among this year’s respondents, respondents from the Office of the President/Prime Minister/Minister, PMUs, academia, and the media indicated the most frequent usage of the WBG’s knowledge work and activities (“weekly/monthly�) compared to respondents from other stakeholder groups. 31 World Bank Group Country Opinion Survey 2015: Tunisia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Tunisia’s Knowledge Needs (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 32 World Bank Group Country Opinion Survey 2015: Tunisia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for the “timeliness� of the WBG’s knowledge work and activities and significantly lower ratings for the WBG’s knowledge “leading to practical solutions� and “being translated enough into local language� compared to respondents in the FY’12 Country Survey. 33 World Bank Group Country Opinion Survey 2015: Tunisia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Tunisia’s Needs for Financial Instruments (Indicator Question) Internal Measuring and Monitoring 34 World Bank Group Country Opinion Survey 2015: Tunisia IX. The Future Role of the World Bank Group in Tunisia The World Bank Group’s Local Presence in Tunisia Selectivity of the World Bank Group’s Support 35 World Bank Group Country Opinion Survey 2015: Tunisia IX. The Future Role of the WBG in Tunisia (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should “reduce the complexity of obtaining its financing� (40%) and “improve the quality of its experts as related to Tunisia’s specific challenges� (38%) to make itself of greater value in the country. 36 World Bank Group Country Opinion Survey 2015: Tunisia IX. The Future Role of the WBG in Tunisia (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should work more with “NGOs� (44%) and “private sector� (35%) to ensure better development results in Tunisia. 37 World Bank Group Country Opinion Survey 2015: Tunisia IX. The Future Role of the WBG in Tunisia (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should focus its resources on “rural/agricultural development� (42%) and “governance� (30%). 38 World Bank Group Country Opinion Survey 2015: Tunisia IX. The Future Role of the WBG in Tunisia (continued) Future Combination of the WBG Services 39 World Bank Group Country Opinion Survey 2015: Tunisia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 70) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they got most of their information about economic and social development issues in Tunisia from “Internet (65%)� and “local newspapers� (44%). 40 World Bank Group Country Opinion Survey 2015: Tunisia X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they would prefer to receive information from the World Bank through “e-Newsletters� (41%) and “World Bank seminars/workshops/conferences� (38%). 41 World Bank Group Country Opinion Survey 2015: Tunisia X. Communication and Outreach (continued) Access to Information 42 World Bank Group Country Opinion Survey 2015: Tunisia X. Communication and Outreach (continued) Access to the Internet 43 World Bank Group Country Opinion Survey 2015: Tunisia X. Communication and Outreach (continued) WBG Website Usage 44 World Bank Group Country Opinion Survey 2015: Tunisia X. Communication and Outreach (continued) Use and Evaluation of the WBG’s Social Media Channels Information Sharing 45 World Bank Group Country Opinion Survey 2015: Tunisia X. Communication and Outreach (continued) WBG’s Publication: Development Policy Review (DPR)  Only those who indicated that they had heard or read about the WBG’s most recent DPR were asked to complete the remaining questions in this section. 46 World Bank Group Country Opinion Survey 2015: Tunisia X. Communication and Outreach (continued) WBG’s Publication: Development Policy Review (continued) 47 World Bank Group Country Opinion Survey 2015: Tunisia X. Communication and Outreach (continued) WBG’s Publication: Development Policy Review (continued) 48 World Bank Group Country Opinion Survey 2015: Tunisia X. Communication and Outreach (continued) WBG’s Publication: Development Policy Review (continued) 49 World Bank Group Country Opinion Survey 2015: Tunisia XI. Appendices A. Responses to All Questions across All Respondents...................... 51 B. Responses to All Questions by Stakeholder Groups ...................... 68 C. Responses to All Questions by Level of Collaboration with the World Bank Group ................................................................................... 93 D. Responses to Selected Questions by Year................................... 109 E. Indicator Questions as a Function of Exposure to the WBG ........ 115 F. The WBG COS FY’15 – Tunisia Questionnaire ............................. 116 Tunisia 50 World Bank Group Country Opinion Survey 2015: Tunisia Appendix A: Responses to All Questions across All Respondents (N=202) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Tunisia Percentage of Respondents 1. In general would you say that Tunisia is headed in ... ? (N=202) The right direction 58.4% The wrong direction 11.9% Not sure 29.7% 2. Listed below are a number of development priorities in Tunisia. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Tunisia? (Choose no more than THREE) (Responses Combined; N=202) Public sector governance/reform (i.e., government effectiveness, public financial 75.2% management, public expenditure, fiscal system reform) Job creation/employment 35.6% Anti corruption 33.7% Education 27.7% Economic growth 21.8% Private sector development 18.3% Poverty reduction 9.9% Foreign direct investment 8.4% Rural development 8.4% Information and communications technology 8.4% Regulatory framework 7.4% Global/regional integration 6.9% Equality of opportunity (i.e., equity) 5.9% Agricultural development 5.0% Natural resource management (e.g., oil, gas, mining) 4.0% Social protection (e.g., pensions, targeted social assistance) 3.5% Environmental sustainability 3.0% Trade and exports 3.0% Financial markets 2.5% Water and sanitation 1.5% Health 1.5% Transport (e.g., roads, bridges, transportation) 1.5% Gender equity 1.0% Urban development 1.0% Energy 0.5% Communicable/non-communicable diseases 0.5% Climate change (e.g., mitigation, adaptation) 0.0% 51 World Bank Group Country Opinion Survey 2015: Tunisia A. General Issues Facing Tunisia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Tunisia? (Choose no more than THREE) (Responses Combined; N=202) Economic growth 41.6% Job creation/employment 38.1% Rural development 31.7% Equality of opportunity (i.e., equity) 23.3% Education 23.3% Public sector governance/reform (i.e., government effectiveness, public financial 22.8% management, public expenditure, fiscal system reform) Anti corruption 19.3% Private sector development 17.3% Agricultural development 16.3% Social protection (e.g., pensions, targeted social assistance) 13.4% Foreign direct investment 6.4% Water and sanitation 5.4% Global/regional integration 5.4% Transport (e.g., roads, bridges, transportation) 5.4% Health 5.0% Information and communications technology 4.0% Trade and exports 3.5% Urban development 3.0% Regulatory framework 2.5% Gender equity 1.5% Energy 1.5% Natural resource management (e.g., oil, gas, mining) 1.5% Financial markets 1.0% Communicable/non-communicable diseases 0.5% Environmental sustainability 0.5% Climate change (e.g., mitigation, adaptation) 0.0% 52 World Bank Group Country Opinion Survey 2015: Tunisia A. General Issues Facing Tunisia (continued) 4. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Tunisia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=202) Better employment opportunities for young people 30.2% Education and training that better ensure job opportunity 26.2% Better entrepreneurial opportunities (i.e., to start small and medium sized 24.8% businesses) Greater equity of fiscal policy 18.8% A growing middle class 16.8% Consistent economic growth 16.8% Greater access to micro-finance for the poor 14.9% Better opportunity for the poor who live in rural areas 12.4% Greater voice and participation for citizens to help ensure greater accountability 7.4% Better employment opportunities for women 5.9% More reliable social safety net 5.9% Greater access to health and nutrition for citizens 5.0% Better quality public services 4.5% Better opportunity for the poor who live in urban areas 3.0% Other 1.0% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Tunisia? Percentage of Respondents (Select only ONE response) (Responses Combined; N=202) A very big problem 32.7% A moderately big problem 52.0% A small problem 9.9% Not a problem at all 4.0% Don’t know 1.5% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (Responses Combined; N=202) A very serious problem 55.0% A somewhat serious problem 34.7% Not too serious problem 7.9% Not a problem 1.5% Don’t know 1.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 202 0 5.76 2.23 Tunisia? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 181 21 5.77 2.04 effectiveness in Tunisia? (1-Not effective at all, 10-Very effective) 53 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) Contribution to Successful Presidential Elections N DK Mean SD 3. To what extent do you believe the World Bank Group’s support to Tunisia contributed to the successful transition period from 2011 to the 166 36 5.49 2.17 presidential elections? (1-To no degree at all, 10-To a very significant degree) Staff Preparedness N DK Mean SD 4. To what extent do you believe the World Bank Group’s staff is well prepared to help Tunisia solve its most complicated development 174 28 6.10 1.90 challenges? (1-To no degree at all, 10-To a very significant degree) 5. When thinking about how the World Bank Group can have the most impact on development results in Tunisia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Tunisia? (Choose no more than THREE) (Responses Combined; N=202) Public sector governance/reform (i.e., government effectiveness, public financial 43.6% management, public expenditure, fiscal system reform) Education 27.7% Job creation/employment 26.7% Economic growth 24.3% Rural development 18.3% Poverty reduction 17.3% Anti corruption 17.3% Transport (e.g., roads, bridges, transportation) 16.8% Agricultural development 16.3% Private sector development 16.3% Information and communications technology 14.4% Regulatory framework 7.9% Global/regional integration 5.9% Equality of opportunity (i.e., equity) 5.9% Foreign direct investment 5.4% Health 4.5% Environmental sustainability 4.0% Social protection (e.g., pensions, targeted social assistance) 4.0% Trade and exports 4.0% Energy 3.5% Financial markets 3.5% Urban development 2.5% Water and sanitation 2.5% Gender equity 1.5% Natural resource management (e.g., oil, gas, mining) 1.0% Climate change (e.g., mitigation, adaptation) 0.5% Communicable/non-communicable diseases 0.0% 54 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) 6. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=202) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Tunisia? Value Value Combined Financial resources 19.8% 28.7% 48.5% Policy advice, studies, analyses 17.8% 25.2% 43.1% Capacity development 13.9% 15.8% 29.7% Technical assistance 14.4% 7.4% 21.8% Mobilizing third party financial resources 12.9% 6.4% 19.3% Convening/facilitating 2.0% 8.9% 10.9% Linkage to non-Bank expertise (i.e., South-South knowledge 9.9% 1.0% 10.9% sharing) Data 4.5% 5.0% 9.4% Donor coordination 5.0% 0.5% 5.4% Other 0.0% 1.0% 1.0% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Tunisia? (1-Not effective at all, 10-Very effective) N DK Mean SD 7. Project implementation (or other organizational strengthening) 149 53 5.86 1.80 8. Citizen engagement (incorporating citizens' voices into development) 135 67 4.79 2.29 9. Policy design (for clarity and better incentives to achieve development goals) 159 43 6.09 1.79 When thinking about how to improve capacity building in Tunisia to help ensure Importance better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 10. Project implementation (or other organizational strengthening) 178 24 7.66 1.67 11. Citizen engagement (incorporating citizens' voices into development) 177 25 7.43 2.17 12. Policy design (for clarity and better incentives to achieve development goals) 186 16 7.64 1.83 55 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) 13. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Tunisia? (Choose no more than TWO) (Responses Combined; N=202) Not enough public disclosure of its work 28.2% Not collaborating enough with stakeholders outside the Government 24.3% Imposing technocratic solutions without regard to political realities 15.3% Not adequately sensitive to political/social realities in Tunisia 15.3% World Bank Group’s processes too complex 13.4% Too influenced by developed countries 12.9% Its advice and strategies do not lend themselves to practical problem solving 11.4% Not willing to honestly criticize policies and reform efforts in the country 11.4% Not exploring alternative policy options 8.9% Not aligned with country priorities 7.9% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 7.4% policies and procedures) Staff too inaccessible 6.9% Arrogant in its approach 5.9% Don’t know 5.0% Not client focused 2.5% Not aligned with other donors’ work 2.5% The credibility of its knowledge/data 2.0% Other 2.0% 14. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Tunisia? (Choose no more than TWO) (Responses Combined; N=202) Investment lending (financing specific projects) 46.5% Policy based lending / budget support to the Government 35.1% Technical assistance (advice, best practice, international experience, etc.) 31.2% Capacity development 22.3% Knowledge products/services (analytical work, studies, surveys, etc.) 21.3% Multi-sectoral approaches 19.8% Trust Fund management 5.4% Don’t know 4.5% Other 0.5% 15. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Tunisia? (Select only ONE response) (N=202) To a fully sufficient degree 3.0% To a somewhat sufficient degree 24.3% To a somewhat insufficient degree 39.1% To a very insufficient degree 22.3% Don't know 11.4% 56 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) 15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=202) Academia/think tanks/research institutes 34.2% NGOs/Community-based organizations (CBOs) 32.7% Local government 31.7% Private sector 29.7% Beneficiaries 15.8% Youth/university groups 13.4% Parliament 10.4% Donor community 8.9% Media 7.9% Other 3.0% Foundations 2.5% Don’t know 1.0% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Tunisia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 16. Overall the World Bank Group currently plays a relevant role in development 189 13 6.20 2.03 in Tunisia* 17. The World Bank Group’s work is aligned with what I consider the 181 21 5.54 2.11 development priorities for Tunisia* 18. The World Bank Group supports programs and strategies that are realistic for 184 18 5.99 2.06 Tunisia 19. The World Bank Group treats clients and stakeholders in Tunisia with respect 166 36 6.66 2.16 To what extent is the World Bank Group an effective development partner in Level of Agreement Tunisia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Responsiveness* 157 45 5.64 2.03 21. Flexibility (in terms of the institution’s products and services)* 158 44 5.09 1.94 22. Flexibility (in terms of changing country circumstances)* 156 46 5.42 1.93 23. Being inclusive* 135 67 5.93 2.09 24. Openness (sharing data and other information)* 161 41 6.07 2.27 25. Staff accessibility* 156 46 5.69 2.57 26. Straightforwardness and honesty* 161 41 6.35 2.26 27. Ease of access to the people at the World Bank Group who are making 148 54 5.75 2.53 decisions important to my work* 28. Collaboration with civil society* 151 51 5.44 2.14 29. Collaboration with the Government* 174 28 7.26 1.72 30. Collaboration with other donors and development partners* 140 62 6.56 1.87 31. Collaboration with the private sector* 138 64 5.54 2.24 32. The speed in which it gets things accomplished on the ground* 145 57 5.54 1.85 33. Being a long-term partner* 162 40 7.54 1.98 57 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) 34. To be a more effective development partner in Tunisia, do you believe that the Percentage of Respondents World Bank Group should have…? (Select only ONE response) (N=202) More local presence 74.8% The current level of local presence is adequate 18.3% Less local presence 2.0% Don't know 5.0% 35. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=202) Reforms are not well thought out in light of country challenges 31.7% The World Bank Group is not sensitive enough to political/social realities on the 30.7% ground There is not an adequate level of citizen/civil society participation 26.7% Political pressures and obstacles 26.7% Lack of/inadequate levels of capacity in Government 24.8% The Government works inefficiently 15.3% The World Bank Group does not do adequate follow through/follow-up 14.9% Poor donor coordination 7.9% The World Bank Group works too slowly 5.4% Other 4.0% 58 World Bank Group Country Opinion Survey 2015: Tunisia C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in Tunisia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 130 72 3.95 2.31 2. Information and communications technology 125 77 5.66 2.04 3. Transport (e.g., roads, bridges, transportation) 127 75 5.19 2.28 4. Urban development 129 73 5.29 2.03 5. Environmental sustainability 137 65 5.54 2.16 6. Regulatory framework 146 56 5.84 2.04 7. Communicable/non-communicable diseases 83 119 5.02 2.38 8. Poverty reduction 149 53 5.05 2.12 9. Gender equity 113 89 5.42 2.23 10. Private sector development 142 60 5.38 2.18 11. Foreign direct investment 126 76 5.10 2.00 12. Water and sanitation 130 72 5.89 1.93 13. Trade and exports 124 78 5.35 2.11 14. Economic growth 152 50 5.65 1.90 15. Energy 117 85 5.38 2.08 16. Public sector governance/reform (i.e., government effectiveness, public 159 43 5.49 2.19 financial management, public expenditure, fiscal system reform) 17. Job creation/employment 151 51 5.16 2.00 18. Financial markets 122 80 5.12 1.91 19. Equality of opportunity (i.e., equity) 118 84 4.67 2.14 20. Health 116 86 5.24 2.21 21. Rural development 136 66 5.15 2.16 22. Global/regional integration 119 83 5.46 1.96 23. Education 133 69 5.06 2.08 24. Social protection (e.g., pensions, targeted social assistance) 118 84 4.47 2.10 25. Climate change (e.g., mitigation, adaptation) 106 96 4.78 2.23 26. Agricultural development 125 77 4.99 1.96 27. Natural resource management (e.g., oil, gas, mining) 106 94 4.32 1.98 2. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Tunisia? (Select only ONE response) (N=202 At the Headquarters (in Washington D.C.) 65.8% In the country 7.9% Don't know 26.2% Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development 185 17 5.64 1.65 results in Tunisia? (1-To no degree at all, 10-To a very significant degree) 59 World Bank Group Country Opinion Survey 2015: Tunisia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Tunisia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank’s financial instruments meet the needs of Tunisia* 176 26 5.45 2.06 5. The World Bank Group meets Tunisia’s needs for knowledge services* 178 24 5.55 2.09 Measuring and Correcting Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its 149 53 5.30 2.08 work in real time in Tunisia? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=202) Weekly 16.8% Monthly 23.8% A few times a year 37.1% Rarely 17.8% Never 4.5% In Tunisia, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 172 30 6.46 1.98 3. Include appropriate level of stakeholder involvement during preparation 158 44 5.56 1.87 4. Lead to practical solutions 174 28 5.48 1.94 5. Are accessible (well written and easy to understand) 183 19 6.22 2.14 6. Are source of relevant information on global good practices 182 20 6.93 2.10 7. Are adequately disseminated 176 26 5.44 2.34 8. Are translated enough into local language 163 39 5.35 2.56 9. Are adaptable to Tunisia’s specific development challenges and country 178 24 5.67 1.92 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 179 23 6.20 1.74 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 175 27 7.05 1.67 (1-Very low technical quality, 10-Very high technical quality) 60 World Bank Group Country Opinion Survey 2015: Tunisia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 134 68 5.10 2.46 2. The World Bank Group effectively monitors and evaluates the projects and 171 31 6.33 2.06 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 152 50 5.66 1.94 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 126 76 5.44 1.80 5. The World Bank Group’s conditions on its lending are reasonable 157 45 5.11 2.24 6. The World Bank Group takes decisions quickly in Tunisia* 136 66 5.21 2.11 7. Working with the World Bank Group increases Tunisia’s institutional capacity 181 21 6.42 1.86 8. Where country systems are adequate, the World Bank Group makes 137 65 6.31 2.07 appropriate use of them* 9. The World Bank Group provides effective implementation support 158 44 6.15 1.91 WBG Promoting PPP in Tunisia N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Tunisia? 155 47 5.77 2.04 (1-To no degree at all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in Tunisia? (Select only one response) (N=202) The World Bank Group takes too much risk in Tunisia 3.0% The World Bank Group does not take enough risk in Tunisia 48.0% The World Bank Group’s approach to risk is appropriate 31.2% Don't know 17.8% 12. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Tunisia? (Select only one response) (N=202) The World Bank Group is sufficiently selective and focuses on the most important 48.0% development challenges in Tunisia The World Bank Group is not sufficiently selective in Tunisia, and it is involved in too 28.2% many areas of development Don’t know 23.8% 61 World Bank Group Country Opinion Survey 2015: Tunisia F. The Future Role of the World Bank Group in Tunisia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Tunisia? (Choose no more than TWO) (Responses Combined; N=202) Increase the level of capacity development in the country 30.2% Reach out more to groups outside of Government 25.7% Provide more adequate data/knowledge/statistics/figures on Tunisia’s economy 23.8% Collaborate more effectively with Government clients (e.g., national, state, local) 19.3% Reduce the complexity of obtaining World Bank Group financing 18.8% Offer more innovative financial products 18.3% Improve the quality of its experts as related to Tunisia’s specific challenges 13.9% Improve the competitiveness of its financing compared to markets 12.4% Offer more innovative knowledge services 10.9% Ensure greater selectivity in its work 7.9% Work faster 5.4% Other 3.5% 2. When considering the combination of services that the World Bank Group offers in Tunisia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Tunisia? (Select only ONE response) (N=202) The combination is appropriate for Tunisia 30.7% Knowledge products 27.7% Financial services 22.8% Convening services 11.9% Don't know 5.0% None of the above 2.0% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Tunisia? (Choose no more than TWO) (Responses Combined; N=202) Internet 61.9% Periodicals 22.3% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 21.3% Local radio 19.3% Local television 13.9% International newspapers 13.4% Local newspapers 12.9% International television 10.9% Other 8.4% International radio 1.5% 62 World Bank Group Country Opinion Survey 2015: Tunisia G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=202) e-Newsletters 43.1% World Bank Group’s seminars/workshops/conferences 41.1% Direct contact with World Bank Group 40.1% World Bank Group’s website 26.7% World Bank Group’s publications and other written materials 19.8% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 14.9% Mobile phones 4.0% Other 1.5% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=202) Yes 34.2% No 65.8% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=202) Yes 26.2% No 73.8% Percentage of Respondents 5. Were you able to obtain this information? (N=53) Yes 81.1% No 18.9% Percentage of Respondents 6. Do you have access to the Internet? (N=202) Yes 95.5% No 4.5% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=202) Yes 81.7% No 18.3% 8. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=202) Yes 37.6% No 62.4% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=202) High speed/WiFi 89.6% Dial-up 10.4% 63 World Bank Group Country Opinion Survey 2015: Tunisia G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I find the World Bank Group’s websites easy to navigate 153 49 7.00 1.92 11. I find the information on the World Bank Group’s websites useful 155 47 7.28 1.52 12. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 95 107 6.55 2.38 institution 13. When I need information from the World Bank Group I know how to 165 37 5.90 2.78 find it 14. The World Bank Group is responsive to my information requests and 107 95 6.56 2.41 inquiries H. World Bank Group’s Publication: Development Policy Review (DPR) 1. Have you heard or read anything about the World Bank Group’s most recent Development Policy Review (DPR) titled “The Unfinished Revolution: Percentage of Respondents Bringing opportunity, good jobs and greater wealth to all Tunisia�? (N=202) Yes 56.9% No 43.1% Only those who indicated that they had heard or read about the WBG’s most recent DPR were asked to complete the remaining questions in this section. Percentage of Respondents 2. Have you read/consulted this Development Policy Review? (N=115) Yes 81.7% No 18.3% 3. Have you attended any meetings/workshops/conferences/events where the Percentage of Respondents DPR was discussed and/or presented? (N=115) Yes 53.9% No 46.1% Percentage of Respondents 4. Where did you first hear/read about this DPR? (Select only ONE response) (N=115) World Bank Group’s event 31.3% Internet 27.0% Other 13.9% Word of mouth 10.4% Don’t remember 8.7% World Bank Group’s website 4.3% Newspaper 2.6% Television 1.7% 64 World Bank Group Country Opinion Survey 2015: Tunisia H. World Bank Group’s Publication: Development Policy Review (DPR) (continued) Percentage of Respondents 5. In which language did you hear/read about this DPR? (Select only ONE response) (N=115) French 80.9% English 11.3% Arabic 4.3% Don’t remember 1.7% Tunsi .9% I did not read the report .9% Development Policy Review Mean Rating (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 6. To what extent do you believe this Development Policy Review raised substantive new information and insight about economic conditions in 99 16 6.24 2.09 Tunisia, that you were not aware of prior to reading? 7. To what extent do you believe that this Development Policy Review provided you with information that you could use and apply practically in the work you 97 18 6.14 2.36 do? 8. If you read the DPR, how much of it do you think you read? Percentage of Respondents (Select only ONE response) (N=115) The entire report 16.5% Most of the report 33.9% Just a few sections of the report 30.4% Don’t remember 4.3% I did not read the report 14.8% Percentage of Respondents 9. Did you have the opportunity to see the DPR’s accompanying video ? (N=115) Yes 46.5% No 53.5% 10. To what extent was the video useful in terms of how it presented the Percentage of Respondents information from the DPR? (Select only ONE response) (N=115) Not useful at all .9% Somewhat useful 19.1% Very useful 22.6% No opinion 44.3% Don’t remember the video 13.0% 65 World Bank Group Country Opinion Survey 2015: Tunisia I. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=202) Private Sector Organization 16.3% Media 13.9% Employee of a Ministry, Ministerial Department or Implementation Agency 10.9% NGO/ Community-Based Organization 9.4% Academia/Research Institute/Think Tank 8.4% PMU overseeing implementation of project/Consultant/Contractor working on 7.9% WBG supported project/program Office of Parliamentarian 6.4% Bilateral/ Multilateral Agency 6.4% Office of Minister 5.0% Independent Government Institution 4.0% Other 4.0% Financial Sector/Private Bank 3.0% Local Government Office or Staff 2.5% Office of the President/Prime Minister 1.0% Private Foundation .5% Youth Group .5% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=202) Generalist (specialized in multiple sectors) 13.4% Governance 12.9% Other 11.9% Transport and ICT 8.9% Finance and markets 7.4% Public-private partnerships 6.9% Macroeconomics and fiscal management 5.9% Urban, rural, and social development 5.9% Trade and competitiveness 5.4% Water 4.5% Jobs 4.0% Health, nutrition, and population 3.5% Energy and extractives 3.0% Environment and natural resources 2.5% Gender 1.5% Social protection and labor 1.0% Fragility, conflict and violence .5% Education .5% Agriculture .5% 3. Which of the following best describes your level of interaction with the World Percentage of Respondents Bank Group (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=202) I have previously collaborated with the World Bank Group 30.20% I have never collaborated with the World Bank Group 29.70% I currently collaborate with the World Bank Group 23.30% Both of the above (I currently collaborate and previously have collaborated with 16.80% the World Bank Group) 66 World Bank Group Country Opinion Survey 2015: Tunisia I. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Tunisia? (Select only ONE response) (N=202) The World Bank (IBRD) 69.8% Other 20.8% The International Finance Corporation (IFC) 8.9% The Multilateral Investment Guarantee Agency (MIGA) .5% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=202) Yes 23.8% No 76.2% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Tunisia? (Select only ONE response) (N=48) The two institutions work well together 31.3% Don't know 31.3% The way the two institutions work together needs improvement 29.2% The two institutions do not work well together 8.3% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Tunisia? (Choose no more than TWO) (Responses Combined; N=202) Collaborate as part of my professional duties 40.6% Engage in World Bank Group related/sponsored events/activities 36.6% Use World Bank Group reports/data 31.2% Use World Bank Group website for information, data, research, etc. 24.3% Observer 21.8% Percentage of Respondents 8. What’s your gender? (N=202) Female 33.7% Male 66.3% Percentage of Respondents 9. Which best represents your geographic location? (N=202) Tunis 87.6% Coastal cities 8.4% Other urban centers 3.0% Other 1.0% 67 World Bank Group Country Opinion Survey 2015: Tunisia Appendix B: Responses to All Questions by Stakeholder Groups Office of the President/Prime Minister/Minister N= 12  Office of Parliamentarian N= 13  Employee of a Ministry N=22  PMU/Consultant on WBG project N=16  Bilateral/Multilateral Agency N=13  Private Sector/Financial Sector/Private Bank N=39  NGO/CBO N=19  Media N=28  Academia N=17  Other N=23 A. General Issues facing Tunisia In general, would you say that Tunisia is headed in...? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other The right direction 75.0% 84.6% 63.6% 43.8% 69.2% 56.4% 57.9% 50.0% 47.1% 56.5% The wrong direction 8.3% - 4.5% 12.5% - 7.7% 26.3% 28.6% 11.8% 8.7% Not sure 16.7% 15.4% 31.8% 43.8% 30.8% 35.9% 15.8% 21.4% 41.2% 34.8% 68 World Bank Group Country Opinion Survey 2015: Tunisia A. General Issues Facing Tunisia (continued) Listed below are a number of development priorities in Tunisia. Please identify which of the following you consider the most important development priorities in Tunisia. (Choose no more than THREE) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Public sector governance/reform 83.3% 61.5% 77.3% 56.3% 76.9% 71.8% 73.7% 78.6% 82.4% 87.0% Global/regional integration 8.3% 23.1% 0.0% 6.3% 7.7% 10.3% 5.3% 7.1% 5.9% 0.0% Gender equity 0.0% 0.0% 0.0% 6.3% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Private sector development 25.0% 15.4% 13.6% 25.0% 23.1% 20.5% 0.0% 14.3% 23.5% 26.1% Foreign direct investment 8.3% 7.7% 13.6% 6.3% 0.0% 5.1% 0.0% 10.7% 5.9% 21.7% Water and sanitation 0.0% 0.0% 0.0% 12.5% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Anti corruption* 41.7% 61.5% 18.2% 31.3% 15.4% 33.3% 57.9% 39.3% 23.5% 21.7% Job creation/employment* 16.7% 61.5% 31.8% 50.0% 53.8% 17.9% 42.1% 28.6% 29.4% 52.2% Rural development 8.3% 0.0% 4.5% 18.8% 30.8% 10.3% 5.3% 7.1% 5.9% 0.0% Financial markets 0.0% 15.4% 0.0% 6.3% 0.0% 0.0% 5.3% 0.0% 0.0% 4.3% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 4.3% Environmental sustainability 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% 8.7% Equality of opportunity 16.7% 0.0% 13.6% 12.5% 0.0% 5.1% 5.3% 3.6% 5.9% 0.0% Health 0.0% 0.0% 4.5% 6.3% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Social protection 8.3% 7.7% 0.0% 6.3% 0.0% 2.6% 5.3% 0.0% 5.9% 4.3% Education* 8.3% 0.0% 50.0% 12.5% 30.8% 33.3% 31.6% 25.0% 47.1% 17.4% Poverty reduction 8.3% 15.4% 4.5% 12.5% 0.0% 7.7% 26.3% 10.7% 17.6% 0.0% Energy 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 5.1% 0.0% 3.6% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 9.1% 6.3% 0.0% 5.1% 5.3% 14.3% 0.0% 0.0% Trade and exports 0.0% 0.0% 4.5% 0.0% 7.7% 5.1% 0.0% 0.0% 5.9% 4.3% Economic growth 16.7% 15.4% 27.3% 12.5% 23.1% 28.2% 10.5% 25.0% 5.9% 34.8% Regulatory framework 16.7% 0.0% 0.0% 12.5% 0.0% 10.3% 0.0% 14.3% 17.6% 0.0% Communicable/non-communicable diseases 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 9.1% 0.0% 7.7% 2.6% 5.3% 7.1% 0.0% 4.3% Information and communications technology 25.0% 0.0% 4.5% 0.0% 7.7% 10.3% 10.5% 3.6% 17.6% 8.7% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2015: Tunisia A. General Issues Facing Tunisia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Tunisia? (Choose no more than THREE) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Water and sanitation 0.0% 7.7% 9.1% 12.5% 15.4% 5.1% 0.0% 0.0% 5.9% 4.3% Equality of opportunity 41.7% 15.4% 22.7% 37.5% 7.7% 12.8% 31.6% 17.9% 35.3% 26.1% Economic growth 33.3% 53.8% 40.9% 37.5% 30.8% 38.5% 21.1% 64.3% 47.1% 39.1% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 8.3% 0.0% 4.5% 6.3% 0.0% 10.3% 5.3% 0.0% 5.9% 8.7% Gender equity 8.3% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 5.9% 0.0% Rural development 33.3% 15.4% 31.8% 18.8% 46.2% 33.3% 36.8% 42.9% 23.5% 26.1% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 3.6% 5.9% 4.3% Regulatory framework 8.3% 0.0% 0.0% 0.0% 0.0% 5.1% 0.0% 0.0% 5.9% 4.3% Social protection 16.7% 15.4% 9.1% 12.5% 38.5% 7.7% 10.5% 3.6% 17.6% 21.7% Transport 0.0% 7.7% 9.1% 0.0% 0.0% 12.8% 5.3% 7.1% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Information and communications technology 16.7% 7.7% 9.1% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 4.3% Anti corruption 25.0% 15.4% 18.2% 18.8% 23.1% 15.4% 36.8% 25.0% 5.9% 13.0% Private sector development 8.3% 30.8% 4.5% 25.0% 7.7% 23.1% 15.8% 17.9% 17.6% 17.4% Foreign direct investment 0.0% 0.0% 13.6% 12.5% 0.0% 5.1% 0.0% 14.3% 0.0% 8.7% Education 16.7% 7.7% 31.8% 25.0% 30.8% 35.9% 10.5% 10.7% 23.5% 26.1% Energy 0.0% 0.0% 4.5% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 4.3% Public sector governance/reform* 8.3% 38.5% 27.3% 12.5% 46.2% 5.1% 57.9% 21.4% 11.8% 21.7% Natural resource management 8.3% 7.7% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% Health 0.0% 15.4% 9.1% 0.0% 0.0% 7.7% 0.0% 0.0% 11.8% 4.3% Agricultural development 16.7% 46.2% 9.1% 25.0% 7.7% 17.9% 15.8% 14.3% 11.8% 8.7% Job creation/employment 8.3% 15.4% 36.4% 31.3% 30.8% 46.2% 47.4% 35.7% 58.8% 43.5% Financial markets 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Trade and exports 16.7% 0.0% 4.5% 0.0% 0.0% 2.6% 0.0% 7.1% 5.9% 0.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2015: Tunisia A. General Issues Facing Tunisia (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in Tunisia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Better employment opportunities for young 25.0% 23.1% 27.3% 37.5% 7.7% 23.1% 36.8% 35.7% 47.1% 34.8% people Better employment opportunities for women 8.3% 0.0% 13.6% 6.3% 7.7% 0.0% 5.3% 3.6% 17.6% 4.3% Greater access to micro-finance for the poor 16.7% 23.1% 18.2% 6.3% 7.7% 12.8% 10.5% 21.4% 17.6% 13.0% Greater voice and participation for citizens to help 16.7% 7.7% 4.5% 12.5% 15.4% 0.0% 0.0% 14.3% 5.9% 8.7% ensure greater accountability Greater access to health and nutrition for citizens 8.3% 15.4% 4.5% 0.0% 7.7% 7.7% 5.3% 0.0% 0.0% 4.3% Better entrepreneurial opportunities 33.3% 38.5% 13.6% 25.0% 7.7% 25.6% 31.6% 25.0% 23.5% 26.1% A growing middle class 16.7% 15.4% 18.2% 12.5% 30.8% 12.8% 5.3% 21.4% 17.6% 21.7% Better opportunity for the poor who live in rural 8.3% 0.0% 13.6% 12.5% 7.7% 17.9% 21.1% 3.6% 11.8% 17.4% areas Better opportunity for the poor who live in urban 0.0% 0.0% 0.0% 0.0% 0.0% 5.1% 5.3% 7.1% 0.0% 4.3% areas Consistent economic growth 16.7% 15.4% 18.2% 18.8% 0.0% 17.9% 21.1% 10.7% 11.8% 30.4% More reliable social safety net 8.3% 0.0% 0.0% 12.5% 23.1% 7.7% 0.0% 0.0% 0.0% 13.0% Greater equity of fiscal policy 8.3% 23.1% 36.4% 6.3% 30.8% 23.1% 26.3% 21.4% 0.0% 4.3% Education and training that better ensure job 25.0% 15.4% 22.7% 43.8% 30.8% 30.8% 26.3% 25.0% 29.4% 13.0% opportunity Better quality public services 0.0% 7.7% 0.0% 0.0% 7.7% 7.7% 5.3% 7.1% 5.9% 0.0% Other 0.0% 0.0% 4.5% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Tunisia? (Select only ONE response)* Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other A very big problem 33.3% 15.4% 36.4% 25.0% 53.8% 23.1% 63.2% 42.9% 23.5% 17.4% A moderately big problem 58.3% 76.9% 59.1% 56.3% 30.8% 46.2% 26.3% 50.0% 58.8% 65.2% A small problem 8.3% 7.7% - 18.8% 7.7% 15.4% 10.5% 7.1% 11.8% 8.7% Not a problem at all - - 4.5% - 7.7% 12.8% - - 5.9% - Don’t know - - - - - 2.6% - - - 8.7% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2015: Tunisia A. General Issues Facing Tunisia (continued) In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other A very serious problem 75.0% 53.8% 54.5% 56.3% 76.9% 41.0% 63.2% 53.6% 52.9% 52.2% A somewhat serious problem 25.0% 46.2% 36.4% 31.3% 15.4% 35.9% 31.6% 35.7% 41.2% 39.1% Not too serious problem - - 4.5% 6.3% 7.7% 17.9% 5.3% 10.7% - 8.7% Not a problem - - - 6.3% - 2.6% - - 5.9% - Don’t know - - 4.5% - - 2.6% - - - - B. Overall Attitudes toward the World Bank Group Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 12 6.58 1.44 13 5.31 2.75 22 6.18 1.92 16 6.31 1.96 13 6.08 2.02 39 4.77 2.12 19 6.32 2.06 28 5.29 2.21 17 6.41 2.85 23 5.91 2.26 Tunisia? (1-Not familiar at all, 10-Extremely familiar) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 12 5.92 1.78 12 5.42 2.64 20 6.40 1.57 15 6.87 1.96 11 5.64 2.11 34 5.21 1.63 15 6.67 2.19 24 4.96 1.94 15 5.53 2.83 23 5.96 1.75 Group’s effectiveness in Tunisia. (1-Not effective at all, 10-Very effective) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the WBG’s support to Tunisia contributed to the successful 8 5.00 2.20 10 6.30 2.31 14 6.29 1.64 14 6.50 2.07 12 5.25 2.42 29 4.62 1.78 19 5.74 2.62 23 5.00 1.76 15 4.87 2.42 22 6.14 2.23 transition period from 2011 to the presidential elections? (1-To no degree at all, 10-To a very significant degree) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help Tunisia solve its most 10 6.00 1.83 11 6.27 2.37 21 6.48 1.66 16 6.06 2.11 12 6.58 2.50 29 5.52 1.72 16 5.94 1.95 23 5.35 1.80 15 6.67 1.84 21 6.76 1.45 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 72 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Tunisia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Tunisia? (Choose no more than THREE) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Transport 25.0% 7.7% 18.2% 6.3% 15.4% 23.1% 10.5% 14.3% 11.8% 26.1% Agricultural development 0.0% 23.1% 4.5% 18.8% 0.0% 28.2% 10.5% 25.0% 5.9% 21.7% Global/regional integration 0.0% 0.0% 4.5% 0.0% 15.4% 7.7% 0.0% 3.6% 17.6% 8.7% Gender equity 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 5.3% 0.0% 5.9% 0.0% Public sector governance/reform 41.7% 46.2% 50.0% 31.3% 61.5% 25.6% 57.9% 53.6% 41.2% 43.5% Health 0.0% 7.7% 13.6% 6.3% 0.0% 5.1% 5.3% 0.0% 5.9% 0.0% Rural development 16.7% 15.4% 27.3% 25.0% 23.1% 15.4% 15.8% 17.9% 11.8% 17.4% Foreign direct investment 0.0% 7.7% 4.5% 6.3% 0.0% 5.1% 0.0% 10.7% 5.9% 8.7% Education 8.3% 30.8% 31.8% 25.0% 30.8% 35.9% 26.3% 25.0% 35.3% 17.4% Energy 8.3% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 3.6% 0.0% 8.7% Job creation/employment* 33.3% 38.5% 9.1% 37.5% 23.1% 15.4% 47.4% 21.4% 17.6% 43.5% Financial markets 8.3% 7.7% 4.5% 0.0% 7.7% 5.1% 0.0% 3.6% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 7.7% 2.6% 0.0% 3.6% 5.9% 4.3% Environmental sustainability 0.0% 7.7% 9.1% 0.0% 0.0% 5.1% 0.0% 3.6% 0.0% 8.7% Social protection 0.0% 0.0% 0.0% 12.5% 7.7% 2.6% 5.3% 3.6% 11.8% 0.0% Equality of opportunity 0.0% 0.0% 9.1% 18.8% 0.0% 7.7% 10.5% 3.6% 5.9% 0.0% Private sector development 33.3% 7.7% 18.2% 12.5% 23.1% 17.9% 0.0% 21.4% 17.6% 13.0% Water and sanitation 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 5.9% 8.7% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Poverty reduction 16.7% 7.7% 13.6% 18.8% 15.4% 7.7% 42.1% 21.4% 29.4% 8.7% Trade and exports 8.3% 7.7% 9.1% 12.5% 0.0% 2.6% 0.0% 0.0% 0.0% 4.3% Economic growth 25.0% 7.7% 31.8% 18.8% 23.1% 28.2% 26.3% 25.0% 17.6% 26.1% Regulatory framework 25.0% 7.7% 4.5% 6.3% 7.7% 12.8% 0.0% 3.6% 11.8% 4.3% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Anti corruption 8.3% 23.1% 9.1% 25.0% 7.7% 23.1% 21.1% 17.9% 17.6% 13.0% Information and communications technology 33.3% 30.8% 22.7% 0.0% 15.4% 12.8% 5.3% 14.3% 11.8% 8.7% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of GREATEST VALUE in Tunisia? Office of the PMU/ Bilateral/ Private Sector/ GREATEST VALUE President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Convening/facilitating 0.0% 0.0% 4.5% 0.0% 7.7% 0.0% 0.0% 7.1% 0.0% 0.0% Data 8.3% 0.0% 0.0% 0.0% 15.4% 0.0% 5.3% 3.6% 11.8% 8.7% Policy advice, studies, analyses 25.0% 23.1% 22.7% 25.0% 7.7% 17.9% 10.5% 14.3% 23.5% 13.0% Financial resources 8.3% 23.1% 13.6% 6.3% 7.7% 25.6% 26.3% 21.4% 5.9% 39.1% Capacity development 8.3% 30.8% 4.5% 12.5% 0.0% 15.4% 15.8% 14.3% 11.8% 21.7% Technical assistance 25.0% 7.7% 31.8% 6.3% 15.4% 12.8% 10.5% 17.9% 11.8% 4.3% Mobilizing third party financial resources 0.0% 0.0% 13.6% 25.0% 30.8% 10.3% 5.3% 21.4% 11.8% 8.7% Donor coordination 16.7% 0.0% 4.5% 0.0% 0.0% 10.3% 5.3% 0.0% 5.9% 4.3% Linkage to non-Bank expertise (i.e., South-South 8.3% 15.4% 4.5% 25.0% 15.4% 7.7% 21.1% 0.0% 17.6% 0.0% knowledge sharing) Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% When thinking about the World Bank Group’s role, which activity do you believe is of SECOND GREATEST VALUE in Tunisia? Office of the PMU/ Bilateral/ Private Sector/ 2nd GREATEST VALUE President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Convening/facilitating 8.3% 15.4% 9.1% 0.0% 15.4% 7.7% 15.8% 7.1% 17.6% 0.0% Data 0.0% 7.7% 4.5% 0.0% 0.0% 5.1% 10.5% 7.1% 5.9% 4.3% Policy advice, studies, analyses 50.0% 38.5% 13.6% 18.8% 15.4% 17.9% 15.8% 32.1% 35.3% 30.4% Financial resources 25.0% 15.4% 31.8% 43.8% 38.5% 35.9% 21.1% 25.0% 17.6% 26.1% Capacity development 8.3% 7.7% 36.4% 6.3% 15.4% 12.8% 10.5% 14.3% 23.5% 17.4% Technical assistance 8.3% 7.7% 0.0% 12.5% 7.7% 10.3% 10.5% 3.6% 0.0% 13.0% Mobilizing third party financial resources 0.0% 7.7% 0.0% 12.5% 7.7% 10.3% 5.3% 7.1% 0.0% 8.7% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Linkage to non-Bank expertise (i.e., South-South 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% knowledge sharing) Other 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Tunisia? (1-Not effective at all, 10-Very effective) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 9 5.89 1.90 8 6.00 2.00 19 6.95 1.81 14 6.43 1.99 10 5.60 1.58 27 5.22 1.70 16 5.69 2.24 19 5.42 1.35 11 5.91 1.87 16 5.88 1.41 organizational strengthening) Citizen engagement (incorporating 8 5.00 2.73 9 4.44 2.51 18 6.22 2.26 13 5.85 2.23 9 4.67 2.18 22 3.77 2.02 16 4.94 1.77 16 4.13 2.63 14 4.29 2.49 10 4.80 1.23 citizens' voices into development) Policy design (for clarity and better incentives to achieve 10 5.70 0.95 11 6.00 1.67 20 6.65 1.53 14 6.14 1.99 10 5.70 2.06 28 6.04 1.82 16 6.31 2.02 19 5.74 1.82 15 5.67 2.55 16 6.56 1.03 development goals) When thinking about how to improve capacity building in Tunisia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 10 7.90 1.52 9 8.89 1.36 20 7.80 1.47 14 7.86 1.92 12 7.33 1.23 34 7.68 1.41 18 7.33 1.97 26 7.31 2.00 16 7.56 2.03 19 7.68 1.42 organizational strengthening) Citizen engagement (incorporating 10 7.30 1.95 9 7.78 1.99 20 7.90 2.15 14 7.36 2.50 12 6.42 2.19 35 7.03 2.02 19 9.00 1.11 23 7.09 2.61 17 7.12 2.57 18 7.39 1.65 citizens' voices into development) Policy design (for clarity and better incentives to achieve 11 6.82 1.60 10 8.40 1.78 22 7.91 1.48 14 7.93 1.82 12 7.42 1.31 34 7.71 1.85 19 7.58 2.71 27 7.37 1.86 17 7.82 1.74 20 7.50 1.73 development goals) 75 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Tunisia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Staff too inaccessible 8.3% 15.4% 4.5% 12.5% 0.0% 0.0% 10.5% 10.7% 5.9% 8.7% Not exploring alternative policy options* 8.3% 7.7% 9.1% 12.5% 7.7% 0.0% 10.5% 3.6% 35.3% 8.7% Not collaborating enough with stakeholders 8.3% 30.8% 0.0% 25.0% 23.1% 28.2% 36.8% 21.4% 52.9% 17.4% outside the Government* Its advice and strategies do not lend themselves to 8.3% 0.0% 22.7% 12.5% 0.0% 10.3% 10.5% 7.1% 17.6% 17.4% practical problem solving Not enough public disclosure of its work* 33.3% 46.2% 9.1% 6.3% 30.8% 33.3% 42.1% 42.9% 11.8% 21.7% Arrogant in its approach 0.0% 0.0% 9.1% 12.5% 23.1% 5.1% 0.0% 7.1% 0.0% 4.3% Not client focused 0.0% 0.0% 4.5% 12.5% 0.0% 0.0% 0.0% 0.0% 5.9% 4.3% The credibility of its knowledge/data 8.3% 0.0% 0.0% 0.0% 0.0% 2.6% 5.3% 3.6% 0.0% 0.0% World Bank Group’s processes too complex* 25.0% 23.1% 13.6% 37.5% 15.4% 12.8% 0.0% 3.6% 17.6% 4.3% Not willing to honestly criticize policies and reform 0.0% 7.7% 9.1% 12.5% 0.0% 12.8% 15.8% 21.4% 11.8% 8.7% efforts in the country Too influenced by developed countries 8.3% 7.7% 13.6% 0.0% 7.7% 12.8% 10.5% 32.1% 5.9% 13.0% Imposing technocratic solutions without regard to 16.7% 7.7% 22.7% 12.5% 23.1% 17.9% 10.5% 10.7% 5.9% 21.7% political realities World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and 8.3% 0.0% 4.5% 12.5% 15.4% 10.3% 5.3% 3.6% 0.0% 13.0% procedures) Not aligned with other donors’ work 8.3% 0.0% 4.5% 0.0% 7.7% 0.0% 0.0% 3.6% 0.0% 4.3% Not aligned with country priorities 8.3% 7.7% 9.1% 0.0% 7.7% 15.4% 10.5% 0.0% 5.9% 8.7% Not adequately sensitive to political/social realities 25.0% 15.4% 27.3% 6.3% 7.7% 15.4% 15.8% 17.9% 5.9% 13.0% in Tunisia Other 0.0% 7.7% 0.0% 0.0% 0.0% 2.6% 0.0% 3.6% 0.0% 4.3% Don’t know 8.3% 7.7% 9.1% 0.0% 7.7% 5.1% 0.0% 0.0% 5.9% 8.7% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST EFFECTIVE in reducing poverty and promoting “shared prosperity� in Tunisia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Trust Fund management 8.3% 0.0% 4.5% 12.5% 7.7% 7.7% 5.3% 3.6% 0.0% 4.3% Knowledge products/services (analytical work, 8.3% 23.1% 9.1% 31.3% 15.4% 23.1% 26.3% 28.6% 29.4% 13.0% studies, surveys, etc.) Investment lending (financing specific projects) 50.0% 61.5% 50.0% 31.3% 38.5% 56.4% 47.4% 32.1% 41.2% 52.2% Technical assistance (advice, best practice, 8.3% 23.1% 50.0% 31.3% 15.4% 33.3% 42.1% 28.6% 29.4% 30.4% international experience, etc.) Capacity development 25.0% 7.7% 18.2% 18.8% 7.7% 28.2% 15.8% 28.6% 29.4% 26.1% Policy based lending / budget support to the 50.0% 61.5% 31.8% 25.0% 46.2% 25.6% 31.6% 42.9% 17.6% 39.1% Government Multi-sectoral approaches 16.7% 23.1% 22.7% 18.8% 46.2% 7.7% 15.8% 10.7% 35.3% 26.1% Other 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 8.3% 0.0% 0.0% 6.3% 7.7% 5.1% 0.0% 7.1% 5.9% 4.3% To what extent do you believe that the World Bank Group’s work and support help the poorest in Tunisia? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other To a fully sufficient degree 8.3% 7.7% 4.5% - - 2.6% 5.3% - 5.9% - To a somewhat sufficient degree 8.3% 38.5% 31.8% 37.5% 30.8% 17.9% 21.1% 21.4% 29.4% 17.4% To a somewhat insufficient degree 58.3% 23.1% 36.4% 43.8% 30.8% 30.8% 47.4% 39.3% 41.2% 47.8% To a very insufficient degree 8.3% 15.4% 18.2% - 30.8% 30.8% 26.3% 32.1% 11.8% 26.1% Don't know 16.7% 15.4% 9.1% 18.8% 7.7% 17.9% - 7.1% 11.8% 8.7% 77 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Academia/think tanks/research institutes* 41.7% 15.4% 27.3% 12.5% 7.7% 46.2% 31.6% 39.3% 76.5% 21.7% Donor community* 0.0% 0.0% 22.7% 6.3% 38.5% 2.6% 5.3% 3.6% 5.9% 13.0% Media 16.7% 15.4% 0.0% 6.3% 0.0% 5.1% 5.3% 21.4% 5.9% 4.3% Local government* 58.3% 46.2% 63.6% 25.0% 30.8% 20.5% 31.6% 10.7% 23.5% 34.8% Private sector* 33.3% 23.1% 13.6% 37.5% 15.4% 53.8% 10.5% 32.1% 17.6% 30.4% Parliament* 8.3% 61.5% 4.5% 0.0% 15.4% 10.3% 5.3% 7.1% 5.9% 4.3% NGOs/Community-based organizations (CBOs)* 25.0% 15.4% 22.7% 56.3% 46.2% 28.2% 68.4% 21.4% 17.6% 34.8% Youth/university groups 8.3% 15.4% 9.1% 12.5% 0.0% 15.4% 21.1% 21.4% 17.6% 4.3% Beneficiaries 8.3% 0.0% 13.6% 25.0% 30.8% 5.1% 10.5% 21.4% 23.5% 26.1% Foundations 0.0% 0.0% 0.0% 6.3% 0.0% 5.1% 5.3% 0.0% 0.0% 4.3% Other 0.0% 0.0% 0.0% 0.0% 7.7% 5.1% 0.0% 0.0% 5.9% 8.7% Don’t know 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Tunisia? (1-Strongly disagree, 10-Strongly agree) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 12 6.33 1.37 12 7.08 1.44 21 6.62 1.43 15 6.87 2.00 13 7.08 1.55 34 5.56 2.31 19 6.00 1.83 26 5.08 2.31 15 6.27 2.46 22 6.73 1.80 development in Tunisia* The World Bank Group’s work is aligned with what I consider the 11 6.09 1.64 12 5.25 2.86 19 6.16 1.64 15 6.00 1.60 9 6.00 2.12 33 5.03 1.85 19 5.47 2.50 27 5.00 2.39 15 5.20 2.34 21 6.14 1.91 development priorities for Tunisia The World Bank Group supports programs and strategies that are 11 6.45 1.57 12 6.67 2.43 20 5.95 1.70 16 6.56 1.67 11 6.36 2.16 33 5.21 1.92 19 6.05 2.22 24 5.71 2.60 16 5.75 2.27 22 6.45 1.71 realistic for Tunisia The World Bank Group treats clients and stakeholders in Tunisia 9 7.78 1.64 10 7.40 1.35 20 7.10 2.10 16 6.81 2.07 9 6.56 2.30 31 6.16 2.31 15 6.67 2.23 21 5.76 2.59 15 6.67 2.23 20 7.00 1.78 with respect *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Tunisia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 12 5.33 2.06 6 5.83 1.94 19 6.79 1.62 16 5.81 2.11 10 5.50 2.59 28 4.68 1.59 16 6.13 2.09 21 5.19 2.16 13 5.77 2.49 16 6.06 1.57 Flexibility (in terms of the institution’s products and 11 5.09 1.58 8 4.75 2.32 19 6.37 1.92 14 5.29 1.64 10 4.70 1.70 29 4.45 1.68 15 5.47 2.42 20 4.70 1.98 12 4.50 2.20 20 5.50 1.70 services) Flexibility (in terms of changing 10 5.40 1.35 9 5.00 2.29 17 6.65 1.41 12 5.25 1.82 10 5.30 2.16 28 4.89 2.15 16 5.38 1.82 22 4.95 1.76 13 5.46 2.44 19 6.00 1.67 country circumstances) Being inclusive 10 5.30 1.70 9 5.56 2.70 11 6.36 1.63 10 6.40 2.22 9 5.11 1.45 27 5.89 2.24 16 5.44 2.10 17 6.00 2.29 14 6.21 2.05 12 6.83 2.04 Openness (sharing data and other 10 6.70 2.00 9 6.11 2.67 19 7.32 1.57 14 5.71 1.98 12 5.17 2.76 29 5.52 2.23 17 5.94 2.28 20 6.25 2.40 14 5.57 2.59 17 6.47 2.15 information) Staff accessibility 9 6.67 2.40 8 6.13 2.70 20 7.15 1.76 15 5.40 2.38 11 5.36 3.26 25 4.80 2.57 17 5.88 2.98 19 5.05 2.84 14 5.07 2.09 18 6.06 2.26 Straightforwardness and honesty 10 7.00 1.89 8 7.00 2.20 18 7.11 2.25 13 7.08 1.94 11 5.18 2.40 30 5.93 2.18 18 6.22 2.44 22 5.91 2.78 13 6.15 2.19 18 6.61 1.72 Ease of access to the people at the World Bank Group who are making 9 6.00 2.60 6 5.17 2.14 20 7.55 2.06 15 5.47 2.23 11 4.64 2.54 22 6.00 2.55 17 5.18 2.77 19 5.37 2.71 12 5.25 2.60 17 5.71 2.31 decisions important to my work Collaboration with civil society 7 5.43 1.40 6 5.50 2.43 15 6.80 1.78 14 5.79 1.63 9 5.33 2.24 28 4.68 1.72 19 5.58 2.65 22 5.36 2.74 15 5.27 1.79 16 5.31 2.18 Collaboration with the Government 12 7.00 1.95 9 7.89 1.45 18 7.39 1.61 15 6.87 1.77 12 7.08 2.31 32 7.00 1.59 18 7.67 1.41 25 7.08 1.96 14 7.21 2.12 19 7.79 1.23 Collaboration with other donors 10 6.80 1.93 5 7.60 0.89 15 6.93 1.67 12 6.33 1.78 11 5.55 1.86 27 6.26 2.14 14 7.14 1.41 20 6.50 2.19 13 6.23 1.96 13 7.08 1.50 and development partners Collaboration with the private 9 6.89 1.17 4 6.00 0.82 9 6.33 2.29 12 5.33 1.92 10 4.90 2.51 32 4.75 2.13 16 6.06 2.49 20 5.15 2.39 13 6.23 2.62 13 5.77 2.09 sector The speed in which it gets things 9 5.78 1.56 7 5.43 0.98 17 6.35 1.94 16 6.19 1.87 9 4.89 1.97 28 5.07 2.02 16 5.69 2.21 19 4.68 1.73 11 5.73 1.49 13 6.00 1.29 accomplished on the ground Being a long-term partner 10 7.90 1.52 8 8.63 1.06 19 8.16 1.89 13 6.85 2.27 12 8.00 2.22 29 7.07 2.03 19 7.16 2.48 23 7.17 1.50 13 8.00 2.27 16 7.69 1.66 To be more effective development partner in Tunisia, do you believe that the World Bank Group should have? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other More local presence 91.7% 69.2% 68.2% 68.8% 69.2% 76.9% 78.9% 85.7% 64.7% 69.6% The current level of local presence is adequate 8.3% 23.1% 22.7% 25.0% 23.1% 15.4% 5.3% 7.1% 35.3% 26.1% Less local presence - 7.7% - - - - 10.5% 3.6% - - Don't know - - 9.1% 6.3% 7.7% 7.7% 5.3% 3.6% - 4.3% 79 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other The World Bank Group does not do adequate 8.3% 23.1% 13.6% 12.5% 7.7% 10.3% 5.3% 25.0% 29.4% 13.0% follow through/follow-up Poor donor coordination 8.3% 7.7% 9.1% 6.3% 23.1% 7.7% 0.0% 3.6% 11.8% 8.7% The World Bank Group is not sensitive enough to 25.0% 46.2% 18.2% 37.5% 30.8% 33.3% 21.1% 35.7% 29.4% 30.4% political/social realities on the ground Lack of/inadequate levels of capacity in 25.0% 23.1% 18.2% 37.5% 38.5% 20.5% 26.3% 17.9% 29.4% 26.1% Government There is not an adequate level of citizen/civil 33.3% 30.8% 22.7% 18.8% 15.4% 20.5% 73.7% 32.1% 11.8% 13.0% society participation* The World Bank Group works too slowly 8.3% 0.0% 9.1% 12.5% 7.7% 12.8% 0.0% 0.0% 0.0% 0.0% The Government works inefficiently 16.7% 7.7% 18.2% 6.3% 15.4% 25.6% 0.0% 14.3% 17.6% 17.4% Political pressures and obstacles 33.3% 23.1% 27.3% 25.0% 15.4% 25.6% 31.6% 32.1% 11.8% 34.8% Reforms are not well thought out in light of 33.3% 38.5% 45.5% 25.0% 15.4% 25.6% 31.6% 21.4% 41.2% 43.5% country challenges Other 0.0% 0.0% 0.0% 6.3% 15.4% 7.7% 0.0% 3.6% 5.9% 0.0% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2015: Tunisia C. World Bank Group’s Sectoral Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tunisia? (1-Not effective at all, 10-Very effective) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 9 5.11 2.37 8 3.25 2.19 13 5.00 2.08 6 4.83 2.23 7 4.29 1.38 26 3.58 2.53 18 4.11 2.63 19 3.21 1.81 13 3.77 2.32 11 3.64 2.66 Information and communications 8 5.25 2.49 6 5.17 2.23 14 6.86 2.18 7 6.14 1.22 7 6.00 1.29 25 5.00 2.22 15 5.93 2.19 20 5.20 1.94 9 5.56 2.07 14 6.14 1.61 technology Transport 7 5.71 1.50 6 4.00 2.61 13 6.08 2.06 6 4.17 3.19 7 5.86 0.69 24 4.83 2.20 17 4.82 2.19 22 4.55 2.39 10 6.50 2.42 15 5.80 2.34 Urban development* 7 5.43 2.15 7 4.71 2.69 12 6.83 1.03 9 6.11 2.26 6 6.50 1.38 23 4.78 1.88 16 5.13 2.00 23 4.61 2.23 10 4.70 1.57 16 5.63 1.93 Environmental sustainability* 6 5.33 1.97 6 4.83 3.06 14 7.43 1.34 13 6.62 1.50 8 6.13 1.13 25 5.04 2.53 16 5.13 2.19 22 4.59 1.71 11 5.09 2.30 16 5.88 2.13 Regulatory framework* 8 6.63 1.85 7 6.14 1.86 17 6.71 1.65 11 6.91 1.04 9 5.89 1.76 28 4.89 2.17 15 6.00 1.93 19 4.79 1.96 13 5.38 2.69 19 6.63 1.71 Communicable/non-communicable 5 4.40 1.82 5 5.80 2.17 3 8.00 2.00 7 4.29 2.56 5 3.20 2.17 14 5.29 2.34 14 5.14 2.71 18 5.06 2.24 4 4.00 1.83 8 5.38 2.56 diseases Poverty reduction* 8 5.75 1.67 6 5.17 2.32 16 6.25 2.32 12 5.92 1.88 8 5.50 1.77 26 4.58 2.16 19 4.95 1.84 23 3.83 1.85 14 4.79 2.64 17 5.41 1.77 Gender equity 7 5.86 2.34 5 5.80 3.11 8 6.88 1.73 11 6.09 2.39 7 4.86 2.34 19 4.95 2.64 14 5.43 1.79 19 4.84 2.12 11 5.45 2.38 12 5.42 1.73 Private sector development 11 6.09 1.64 7 5.14 1.68 11 6.09 2.70 10 4.50 2.17 9 6.00 2.12 27 4.96 2.49 17 5.71 1.83 22 4.23 1.85 13 6.08 2.53 15 6.13 1.60 Foreign direct investment 8 5.00 2.07 6 4.50 2.26 9 6.56 1.24 9 4.89 1.54 7 5.57 2.30 28 4.96 2.12 13 5.00 1.78 19 4.05 2.25 11 5.27 1.62 16 5.94 1.84 Water and sanitation 6 6.50 1.38 6 5.67 2.66 16 6.81 1.72 13 6.23 2.09 9 5.78 1.30 23 5.87 2.20 15 6.07 1.87 18 4.83 1.92 11 5.82 2.04 13 5.69 1.55 Trade and exports* 9 5.67 1.58 8 4.75 2.38 10 6.40 1.71 9 6.78 1.86 7 5.29 1.80 26 5.19 2.38 15 5.33 2.02 19 3.95 1.93 10 6.50 2.01 11 5.27 1.68 Economic growth 9 6.56 1.13 9 5.11 2.37 14 6.14 1.79 12 6.17 1.03 8 6.25 1.83 29 5.69 1.56 17 5.12 2.00 22 4.50 1.95 13 6.15 2.58 19 5.95 1.87 Energy 6 5.67 1.03 6 5.00 1.90 14 6.71 1.98 8 6.00 1.93 6 4.83 1.94 21 5.33 2.06 15 4.87 2.20 21 4.81 2.29 9 4.89 2.52 11 5.82 1.72 Public sector governance/reform* 10 5.30 2.00 9 4.44 2.70 16 6.38 1.46 12 6.25 1.36 10 6.00 1.94 31 4.94 2.37 18 5.94 2.56 23 4.61 2.08 13 5.15 2.67 17 6.47 1.55 Job creation/employment 8 5.00 1.20 8 4.75 1.91 17 6.06 2.08 12 5.67 1.92 8 6.00 1.51 26 5.00 1.96 17 5.18 2.35 22 4.18 2.24 14 4.93 2.09 19 5.42 1.58 Financial markets* 7 5.14 2.04 8 5.13 2.36 9 5.22 1.48 8 5.63 1.06 8 6.37 2.00 22 5.45 1.90 15 5.80 1.47 20 3.95 2.01 12 4.25 2.38 13 5.23 1.24 Equality of opportunity 6 5.00 1.67 6 4.50 2.67 8 5.50 1.85 10 5.40 1.78 6 5.33 2.42 23 4.13 2.18 17 4.65 2.00 20 4.70 2.52 12 4.25 2.26 10 4.50 1.96 Health 6 4.83 1.94 8 4.50 2.73 11 7.09 2.02 10 4.90 1.73 5 5.40 0.89 19 5.26 2.47 14 5.57 1.95 21 4.57 2.52 8 4.50 2.33 14 5.64 1.65 Rural development 6 5.00 2.10 8 4.63 2.45 15 6.20 2.04 12 6.00 2.05 7 5.57 0.98 25 4.40 2.12 16 5.13 2.16 23 4.74 2.42 12 5.17 2.76 12 5.50 1.24 Global/regional integration* 8 6.38 0.74 6 4.67 1.75 12 5.67 2.10 7 4.29 0.76 6 5.83 1.33 19 5.16 2.22 14 5.71 1.64 21 4.48 2.18 12 6.42 2.31 14 6.36 1.50 Education 6 5.33 1.97 9 4.00 1.73 12 5.83 2.29 7 4.57 1.13 7 6.14 1.77 25 4.80 2.45 18 5.17 2.15 21 4.52 2.21 14 5.29 1.94 14 5.57 1.70 Social protection* 5 4.40 1.82 6 3.00 1.27 14 5.29 1.98 9 5.67 2.35 7 6.29 1.25 19 3.95 2.12 15 4.60 1.96 20 3.50 1.91 11 4.36 2.38 12 4.67 2.06 Climate change* 5 5.40 1.52 6 3.50 2.95 12 6.92 1.51 6 5.33 1.37 5 6.20 1.30 22 4.32 2.32 15 5.20 2.40 20 3.75 1.94 5 3.80 2.49 10 4.60 1.78 Agricultural development 5 5.20 1.30 9 5.11 2.32 12 6.00 1.86 9 6.00 1.94 7 6.14 1.22 22 4.82 1.89 16 4.87 2.13 22 4.14 1.98 11 4.00 2.15 12 5.33 1.23 Natural resource management* 5 5.20 1.30 6 3.17 1.60 9 6.22 1.64 6 4.17 2.48 6 5.00 2.10 21 4.48 1.91 15 4.20 2.15 18 3.78 1.93 8 2.88 2.03 12 4.50 1.24 *Significantly different between stakeholder groups Where are the World Bank Group’s decisions made primarily that support the program in Tunisia? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other At the Headquarters (in Washington D.C.) 41.7% 61.5% 68.2% 62.5% 61.5% 66.7% 63.2% 85.7% 52.9% 69.6% In the country 16.7% - 4.5% 12.5% - 10.3% 5.3% 17.6% 13.0% Don't know 41.7% 38.5% 27.3% 25.0% 38.5% 23.1% 31.6% 14.3% 29.4% 17.4% 81 World Bank Group Country Opinion Survey 2015: Tunisia C. World Bank Group’s Effectiveness and Results (continued) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 10 5.70 1.06 11 5.91 1.92 18 5.72 1.84 15 6.27 1.03 13 5.62 1.85 35 5.09 1.48 18 6.06 2.16 26 5.23 1.63 16 6.00 1.67 23 5.74 1.48 development results in Tunisia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Tunisia? (1-Strongly disagree, 10-Strongly agree) Independent President/PM/ Employee of a PMU/Consultant Bilateral/ Financial Sector/ Government Minister Office Ministry on WBG project Multilateral Agency Private Sector Private Bank NGO/CBO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of 7 5.86 2.27 27 7.00 1.90 14 6.79 2.05 4 5.00 2.83 11 5.82 1.66 9 5.67 2.00 6 5.50 3.02 9 5.33 1.32 6 8.33 0.82 18 5.06 2.34 6 7.33 1.97 Croatia* The World Bank Group meets Croatia’s needs for knowledge 7 6.29 2.06 27 6.67 2.00 13 6.38 1.98 4 5.00 2.83 10 5.20 1.69 9 6.11 2.52 5 4.40 2.19 10 5.20 1.93 6 8.50 0.84 18 4.78 2.34 7 6.00 3.06 services* Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the WBG measures and corrects its 9 5.00 1.58 9 5.00 2.60 17 6.12 2.03 12 5.75 1.55 13 4.92 2.33 27 4.63 1.94 15 6.20 2.57 19 4.63 2.03 13 5.08 1.85 15 6.00 1.77 work in real time in Tunisia? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Weekly 25.0% - 22.7% 31.3% 15.4% 15.4% 15.8% 14.3% 29.4% 4.3% Monthly 33.3% 15.4% 18.2% 18.8% 23.1% 2.6% 21.1% 39.3% 41.2% 39.1% A few times a year 33.3% 38.5% 36.4% 37.5% 46.2% 53.8% 52.6% 17.9% 17.6% 30.4% Rarely 8.3% 38.5% 18.2% 12.5% 7.7% 25.6% 10.5% 21.4% 5.9% 17.4% Never - 7.7% 4.5% - 7.7% 2.6% - 7.1% 5.9% 8.7% 82 World Bank Group Country Opinion Survey 2015: Tunisia D. The World Bank Group’s Knowledge Work and Activities (continued) In Tunisia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 11 6.27 1.74 10 6.00 2.06 19 6.21 1.78 13 6.77 0.93 11 6.91 2.02 30 6.23 1.92 19 7.00 2.24 23 6.04 2.44 15 7.00 2.14 21 6.48 2.02 Include appropriate level of 9 5.56 1.24 9 5.33 1.94 20 5.95 1.61 13 5.46 1.98 8 4.88 1.36 30 5.00 1.89 15 5.87 2.00 20 5.45 2.56 14 5.50 1.61 20 6.35 1.57 stakeholder involvement during Lead to practical solutions 11 5.36 1.36 11 5.82 1.89 21 6.00 2.12 12 5.67 1.88 9 5.11 1.69 35 5.09 1.92 18 5.94 2.39 22 4.95 2.17 15 5.13 1.92 20 6.00 1.49 Are accessible (well written and 12 6.08 2.19 11 5.64 2.29 20 6.55 2.24 14 6.43 1.74 11 7.00 2.24 36 5.75 2.02 19 6.58 2.32 24 5.88 2.64 15 6.47 2.42 21 6.48 1.25 easy to understand) Are source of relevant information 12 6.75 1.55 11 6.18 2.32 21 7.05 2.38 14 7.00 1.75 11 7.00 2.32 33 6.91 2.14 19 7.26 2.18 24 6.46 2.45 16 6.88 2.47 21 7.57 1.21 on global good practices Are adequately disseminated 11 5.09 1.92 11 4.45 2.38 19 6.16 2.29 13 6.54 1.45 11 4.91 2.21 32 4.91 2.61 19 5.68 2.36 24 5.00 2.27 14 5.79 2.72 22 5.95 2.24 Are translated enough into local 9 5.11 1.97 10 5.00 3.13 21 4.38 2.31 13 5.46 1.90 10 4.40 2.50 28 5.82 2.88 16 4.94 3.00 22 5.55 2.77 14 5.93 2.59 20 6.10 1.97 language Are adaptable to Tunisia’s specific development challenges and 11 5.73 1.27 10 6.40 1.58 21 5.57 1.89 13 6.08 1.12 8 6.25 2.61 34 5.44 2.08 19 5.95 1.93 24 5.21 2.00 17 4.88 2.40 21 6.24 1.58 country circumstances Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge work and 11 5.82 1.72 11 6.36 1.91 19 6.84 1.57 14 6.50 1.16 10 6.80 1.87 33 5.67 1.65 18 6.56 2.12 24 5.38 1.58 17 6.24 2.05 22 6.64 1.47 activities make to development results in your country? Overall, how would you rate the technical quality of the World 12 6.42 1.88 9 7.67 1.41 21 7.14 1.56 14 7.07 1.21 10 6.80 1.81 32 7.00 1.63 18 7.50 1.38 24 6.46 2.09 15 7.47 2.13 20 7.20 1.28 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 83 World Bank Group Country Opinion Survey 2015: Tunisia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses 7 5.57 2.07 7 4.71 1.60 17 6.18 2.40 13 6.00 2.77 8 4.87 2.59 25 4.52 2.57 14 5.57 2.77 20 3.75 2.10 5 5.80 2.59 18 5.22 2.13 funds promptly The WBG effectively monitors and evaluates the projects and 9 6.78 1.09 11 6.09 1.70 20 7.15 2.46 14 7.36 1.22 10 5.30 2.50 33 6.24 2.08 18 6.33 2.28 22 5.18 2.26 12 6.33 2.23 22 6.64 1.29 programs it supports* The WBG’s approvals and reviews 8 5.50 1.41 11 5.18 2.09 19 6.42 1.68 12 6.25 1.29 10 5.50 2.27 28 5.57 2.01 15 6.13 2.20 22 4.55 2.09 9 5.67 1.66 18 6.00 1.82 are done in a timely fashion The WBG’s “Safeguard Policy� 7 5.43 1.27 6 5.67 1.03 15 6.00 1.65 11 5.09 1.97 8 5.63 1.92 25 5.56 1.87 17 5.41 2.06 17 4.35 1.37 8 5.63 2.07 12 6.00 2.05 requirements are reasonable The WBG’s conditions on its 9 5.33 2.06 9 5.44 1.13 17 6.00 1.97 13 5.23 2.09 9 4.56 1.74 30 5.57 2.52 17 4.24 2.44 23 3.70 2.14 13 5.46 2.37 17 5.88 1.97 lending are reasonable* The World Bank Group takes 10 5.90 1.60 7 5.57 1.40 16 5.94 1.29 11 5.00 1.84 8 4.63 2.13 27 5.26 2.12 16 5.44 2.61 19 3.63 2.36 8 5.12 2.23 14 6.00 1.84 decisions quickly in Tunisia* Working with the WBG increases 12 6.58 1.38 11 6.18 1.08 20 7.20 1.61 13 7.00 1.00 10 6.40 1.84 36 6.19 2.24 18 6.33 2.09 24 5.75 2.13 15 6.40 2.20 22 6.59 1.47 Tunisia’s institutional capacity Where country systems are adequate, the World Bank Group 9 6.11 1.54 7 5.86 2.27 18 7.11 2.06 10 5.80 1.69 8 5.25 2.38 27 6.30 2.37 15 6.33 2.09 19 5.79 2.02 6 7.50 1.52 18 6.67 1.94 makes appropriate use of them The World Bank Group provides 9 6.33 1.12 7 5.43 1.51 19 6.58 2.04 13 6.38 1.39 10 5.40 2.01 30 6.10 1.92 17 6.59 2.62 22 5.27 2.03 12 6.33 2.27 19 6.68 1.00 effective implementation support *Significantly different between stakeholder groups Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the WBG’s work helps to find 10 5.40 1.84 9 6.33 3.20 16 6.56 1.75 12 6.08 1.31 11 6.09 1.70 33 5.33 2.23 17 5.18 1.94 20 5.00 2.05 13 6.77 2.39 14 6.14 1.03 solutions that promote private public partnerships in Tunisia? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Tunisia? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other The World Bank Group takes too much risk in 8.3% 7.7% 4.5% - - 2.6% 5.3% - - 4.3% Tunisia The World Bank Group does not take enough risk 33.3% 46.2% 27.3% 43.8% 53.8% 56.4% 36.8% 71.4% 47.1% 43.5% in Tunisia The World Bank Group’s approach to risk is 33.3% 30.8% 36.4% 37.5% 23.1% 25.6% 36.8% 14.3% 35.3% 47.8% appropriate Don't know 25.0% 15.4% 31.8% 18.8% 23.1% 15.4% 21.1% 14.3% 17.6% 4.3% 84 World Bank Group Country Opinion Survey 2015: Tunisia E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Tunisia? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other The World Bank Group is sufficiently selective and focuses on the most important development 25.0% 38.5% 36.4% 56.3% 53.8% 56.4% 36.8% 35.7% 47.1% 78.3% challenges in Tunisia The World Bank Group is not sufficiently selective in Tunisia, and it is involved in too many areas of 50.0% 30.8% 27.3% 18.8% - 23.1% 47.4% 32.1% 41.2% 17.4% development Don’t know 25.0% 30.8% 36.4% 25.0% 46.2% 20.5% 15.8% 32.1% 11.8% 4.3% F. The Future Role of the World Bank Group in Tunisia Which of the following SHOULD the World Bank Group do to make itself of greater value in Tunisia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Provide more adequate data/knowledge/ 8.3% 30.8% 9.1% 31.3% 23.1% 23.1% 21.1% 35.7% 41.2% 13.0% statistics/figures on Tunisia’s economy Ensure greater selectivity in its work 0.0% 15.4% 9.1% 0.0% 0.0% 5.1% 10.5% 17.9% 11.8% 4.3% Offer more innovative financial products 16.7% 38.5% 13.6% 25.0% 15.4% 12.8% 5.3% 21.4% 23.5% 21.7% Improve the competitiveness of its financing 25.0% 15.4% 13.6% 12.5% 15.4% 15.4% 5.3% 17.9% 0.0% 4.3% compared to markets Reach out more to groups outside of Government* 16.7% 15.4% 0.0% 6.3% 15.4% 35.9% 52.6% 25.0% 41.2% 30.4% Work faster 0.0% 0.0% 4.5% 6.3% 0.0% 7.7% 0.0% 14.3% 5.9% 4.3% Improve the quality of its experts as related to 16.7% 7.7% 18.2% 6.3% 15.4% 17.9% 10.5% 7.1% 17.6% 17.4% Tunisia’s specific challenges Offer more innovative knowledge services 8.3% 15.4% 22.7% 6.3% 23.1% 5.1% 15.8% 0.0% 17.6% 8.7% Collaborate more effectively with Government 16.7% 23.1% 31.8% 25.0% 7.7% 12.8% 26.3% 7.1% 17.6% 30.4% clients (e.g., national, state, local) Increase the level of capacity development in the 41.7% 23.1% 45.5% 43.8% 30.8% 33.3% 21.1% 21.4% 11.8% 30.4% country Reduce the complexity of obtaining World Bank 41.7% 15.4% 13.6% 25.0% 30.8% 20.5% 21.1% 17.9% 0.0% 13.0% Group financing Other 8.3% 0.0% 0.0% 6.3% 15.4% 0.0% 0.0% 3.6% 5.9% 4.3% *Significantly different between stakeholder groups 85 World Bank Group Country Opinion Survey 2015: Tunisia F. The Future Role of the World Bank Group in Tunisia (continued) When considering the combination of services that the World Bank Group offers in Tunisia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Tunisia? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Financial services 16.7% 30.8% 18.2% 25.0% 23.1% 20.5% 15.8% 35.7% 11.8% 26.1% Knowledge products 33.3% 7.7% 22.7% 18.8% 15.4% 35.9% 26.3% 35.7% 47.1% 17.4% Convening services 8.3% 30.8% 4.5% 18.8% - 7.7% 5.3% 10.7% 29.4% 13.0% None of the above - - - - - 2.6% 10.5% - 5.9% - The combination is appropriate for Tunisia 41.7% 30.8% 45.5% 25.0% 38.5% 25.6% 42.1% 17.9% 5.9% 43.5% Don't know* - - 9.1% 12.5% 23.1% 7.7% - - - - *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Tunisia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Periodicals* 33.3% 15.4% 27.3% 25.0% 23.1% 10.3% 15.8% 10.7% 58.8% 26.1% International newspapers 8.3% 15.4% 4.5% 6.3% 23.1% 12.8% 15.8% 17.9% 11.8% 17.4% Local radio 33.3% 23.1% 18.2% 6.3% 15.4% 28.2% 15.8% 25.0% 11.8% 8.7% International radio 0.0% 0.0% 4.5% 0.0% 0.0% 2.6% 0.0% 0.0% 5.9% 0.0% Local television* 16.7% 15.4% 18.2% 18.8% 0.0% 2.6% 36.8% 10.7% 5.9% 21.7% International television* 0.0% 7.7% 4.5% 0.0% 15.4% 2.6% 21.1% 25.0% 0.0% 26.1% Local newspapers 0.0% 23.1% 9.1% 6.3% 7.7% 25.6% 5.3% 14.3% 5.9% 13.0% Internet* 66.7% 46.2% 59.1% 75.0% 92.3% 71.8% 42.1% 46.4% 76.5% 52.2% Social media 33.3% 30.8% 18.2% 37.5% 0.0% 17.9% 36.8% 21.4% 11.8% 13.0% Other 8.3% 15.4% 18.2% 6.3% 7.7% 7.7% 5.3% 10.7% 0.0% 4.3% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Direct contact with World Bank Group 41.7% 38.5% 36.4% 56.3% 38.5% 35.9% 52.6% 46.4% 23.5% 34.8% e-Newsletters 41.7% 61.5% 45.5% 18.8% 69.2% 51.3% 26.3% 39.3% 41.2% 39.1% WBG’s seminars/workshops/ conferences 41.7% 38.5% 40.9% 37.5% 38.5% 46.2% 47.4% 39.3% 35.3% 39.1% WBG’s publications and other written materials 33.3% 15.4% 18.2% 18.8% 23.1% 7.7% 31.6% 17.9% 41.2% 13.0% World Bank Group’s website 8.3% 23.1% 27.3% 43.8% 15.4% 23.1% 26.3% 17.9% 41.2% 39.1% Social media 16.7% 15.4% 4.5% 12.5% 7.7% 25.6% 10.5% 17.9% 5.9% 17.4% Mobile phones 0.0% 0.0% 13.6% 6.3% 7.7% 0.0% 0.0% 0.0% 5.9% 8.7% Other 0.0% 0.0% 4.5% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 4.3% 86 World Bank Group Country Opinion Survey 2015: Tunisia G. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Yes 41.7% 7.7% 22.7% 50.0% 38.5% 25.6% 52.6% 35.7% 47.1% 30.4% No 58.3% 92.3% 77.3% 50.0% 61.5% 74.4% 47.4% 64.3% 52.9% 69.6% Have you requested information from the World Bank Group on its activities in the past year? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Yes 58.3% 7.7% 27.3% 25.0% 38.5% 20.5% 21.1% 39.3% 17.6% 17.4% No 41.7% 92.3% 72.7% 75.0% 61.5% 79.5% 78.9% 60.7% 82.4% 82.6% Were you able to obtain this information? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Yes 85.7% 100.0% 83.3% 100.0% 80.0% 75.0% 100.0% 81.8% 33.3% 75.0% No 14.3% - 16.7% - 20.0% 25.0% - 18.2% 66.7% 25.0% Do you have access to the Internet? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Yes 91.7% 100.0% 95.5% 100.0% 100.0% 94.9% 94.7% 100.0% 94.1% 87.0% No 8.3% - 4.5% - - 5.1% 5.3% - 5.9% 13.0% Do you use/have used the World Bank Group website? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Yes 100.0% 69.2% 90.9% 87.5% 92.3% 76.9% 73.7% 75.0% 88.2% 78.3% No - 30.8% 9.1% 12.5% 7.7% 23.1% 26.3% 25.0% 11.8% 21.7% Do you currently consult the World Bank Group social media sites? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Yes 66.7% 38.5% 45.5% 43.8% 30.8% 35.9% 36.8% 42.9% 29.4% 17.4% No 33.3% 61.5% 54.5% 56.3% 69.2% 64.1% 63.2% 57.1% 70.6% 82.6% 87 World Bank Group Country Opinion Survey 2015: Tunisia G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other High speed/WiFi 100.0% 92.3% 81.8% 87.5% 92.3% 100.0% 89.5% 85.7% 88.2% 78.3% Dial-up - 7.7% 18.2% 12.5% 7.7% - 10.5% 14.3% 11.8% 21.7% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s 11 6.09 1.70 7 4.86 2.19 20 7.35 1.57 12 6.92 2.07 11 7.00 1.18 26 7.15 1.76 16 7.75 1.65 20 6.45 2.52 13 8.08 1.38 17 7.00 1.90 websites easy to navigate.* I find the information on the World 12 7.25 0.97 6 6.17 2.14 20 7.15 1.87 11 7.73 1.10 11 7.18 1.54 28 7.18 1.36 16 7.13 1.63 20 7.10 1.62 14 8.14 1.35 17 7.41 1.46 Bank Group’s websites useful. The WBG’s social media channels are valuable sources of 9 6.22 2.33 4 5.75 2.63 8 7.88 1.55 10 7.20 2.78 4 7.25 1.50 19 6.11 2.03 12 7.58 1.88 15 5.73 2.87 7 6.00 3.56 7 6.29 1.80 information about the institution When I need information from the 12 5.42 2.19 5 5.20 4.09 19 6.21 2.94 13 6.85 2.91 12 6.08 2.78 30 4.63 2.75 15 5.47 2.59 26 5.92 2.91 15 6.40 2.92 18 7.33 1.68 WBG I know how to find it The WBG is responsive to my 7 5.29 1.98 4 5.00 4.24 17 7.41 2.74 9 7.00 2.55 8 6.50 2.62 14 6.14 2.21 8 7.50 1.51 17 6.47 2.63 9 6.11 1.45 14 6.64 2.21 information requests and inquiries *Significantly different between stakeholder groups H. World Bank Group’s Publication: Development Policy Review (DPR) Have you heard or read anything about the World Bank Group’s most recent Development Policy Review (DPR) titled “The Unfinished Revolution: Bringing opportunity, good jobs and greater wealth to all Tunisia�? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Yes 66.7% 30.8% 50.0% 75.0% 69.2% 48.7% 63.2% 46.4% 82.4% 56.5% No 33.3% 69.2% 50.0% 25.0% 30.8% 51.3% 36.8% 53.6% 17.6% 43.5% Only those who indicated that they had heard or read about the WBG’s most recent DPR were asked to complete the remaining que stions in this section. Have you read/consulted this Development Policy Review? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Yes 87.5% 50.0% 81.8% 91.7% 100.0% 63.2% 75.0% 92.3% 100.0% 69.2% No 12.5% 50.0% 18.2% 8.3% - 36.8% 25.0% 7.7% - 30.8% 88 World Bank Group Country Opinion Survey 2015: Tunisia H. World Bank Group’s Publication: Development Policy Review (DPR) (continued) Have you attended any meetings/workshops/conferences/events where the DPR was discussed and/or presented?* Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Yes 75.0% - 72.7% 75.0% 55.6% 47.4% 33.3% 38.5% 78.6% 38.5% No 25.0% 100.0% 27.3% 25.0% 44.4% 52.6% 66.7% 61.5% 21.4% 61.5% *Significantly different between stakeholder groups Where did you first hear/read about this DPR? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Television - - - - - - 8.3% - - 7.7% Newspaper 12.5% - - - - - 8.3% - 7.1% - Internet 12.5% 25.0% 27.3% 25.0% 22.2% 36.8% 25.0% 46.2% 14.3% 23.1% World Bank Group’s website - - 9.1% - - - 8.3% 15.4% 7.1% - World Bank Group’s event 62.5% - 36.4% 58.3% 44.4% 26.3% 8.3% 23.1% 35.7% 15.4% Word of mouth - 25.0% 9.1% 8.3% 11.1% 10.5% 8.3% 7.7% 7.1% 23.1% Other 12.5% 25.0% 9.1% - - 26.3% 25.0% 7.7% 14.3% 15.4% Don’t remember - 25.0% 9.1% 8.3% 22.2% - 8.3% - 14.3% 15.4% In which language did you hear/read about this DPR? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Arabic - - 9.1% 16.7% - 10.5% - - - - English - - - 8.3% 22.2% 5.3% - 30.8% 21.4% 15.4% French 100.0% 100.0% 90.9% 75.0% 77.8% 78.9% 100.0% 69.2% 71.4% 69.2% Tunsi - - - - - 5.3% - - - - Don’t remember - - - - - - - - 7.1% 7.7% I did not read the report - - - - - - - - - 7.7% 89 World Bank Group Country Opinion Survey 2015: Tunisia H. World Bank Group’s Publication: Development Policy Review (DPR) (continued) Office of President/ Office of Employee of a PMU/Consultant on Bilateral/ Private/Financial PM/Minister Parliamentarian Ministry WBG project Multilateral Agency Sector/Private Bank NGO/CBO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe this DPR raised substantive new information and insight about 7 6.14 2.27 2 5.00 2.83 10 5.00 2.00 11 6.00 2.41 8 6.38 1.51 15 6.47 2.00 10 6.70 2.50 11 7.09 2.02 14 6.57 1.99 11 5.82 2.04 economic conditions in Tunisia, that you were not aware of prior to reading? To what extent do you believe that this DPR provided you with information that you could use 7 6.86 2.41 3 3.00 3.46 8 5.13 2.17 11 5.36 2.06 8 6.50 1.41 14 5.57 2.59 11 6.36 2.66 11 7.45 2.07 14 6.79 1.97 10 6.20 2.49 and apply practically in the work you do? (1-To no degree at all, 10-To a very significant degree) If you read the DPR, how much of it do you think you read? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other The entire report 25.0% 25.0% - - 22.2% 21.1% 25.0% 7.7% 21.4% 23.1% Most of the report 37.5% - 36.4% 41.7% 33.3% 15.8% 25.0% 46.2% 71.4% 15.4% Just a few sections of the report 25.0% 50.0% 45.5% 41.7% 44.4% 21.1% 33.3% 30.8% 7.1% 30.8% Don’t remember - - - 8.3% - 10.5% - 7.7% - 7.7% I did not read the report 12.5% 25.0% 18.2% 8.3% - 31.6% 16.7% 7.7% - 23.1% Did you have the opportunity to see the DPR’s accompanying video? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Yes 62.5% 25.0% 27.3% 75.0% 55.6% 36.8% 36.4% 38.5% 50.0% 53.8% No 37.5% 75.0% 72.7% 25.0% 44.4% 63.2% 63.6% 61.5% 50.0% 46.2% To what extent was the video useful in terms of how it presented the information from the DPR? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Not useful at all - - - - - - - - - 7.7% Somewhat useful 25.0% - 18.2% 41.7% 22.2% 21.1% - 15.4% 28.6% 7.7% Very useful 37.5% 25.0% - 33.3% 33.3% 15.8% 33.3% 15.4% 21.4% 23.1% No opinion 37.5% 75.0% 54.5% 16.7% 22.2% 52.6% 58.3% 61.5% 35.7% 38.5% Don’t remember the video - - 27.3% 8.3% 22.2% 10.5% 8.3% 7.7% 14.3% 23.1% 90 World Bank Group Country Opinion Survey 2015: Tunisia I. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? (Select only ONE response)* Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other I currently collaborate with the World Bank Group 33.3% - 36.4% 62.5% 15.4% 17.9% 26.3% 14.3% 17.6% 17.4% I have previously collaborated with the WBG 16.7% 61.5% 18.2% 12.5% 46.2% 35.9% 21.1% 25.0% 41.2% 30.4% Both of the above (I currently collaborate and 33.3% - 31.8% 25.0% 30.8% 5.1% 5.3% 10.7% 17.6% 26.1% previously have collaborated with the WBG) I have never collaborated with the WBG 16.7% 38.5% 13.6% - 7.7% 41.0% 47.4% 50.0% 23.5% 26.1% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Tunisia? (Select only ONE response)* Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other The World Bank (IBRD) 50.0% 76.9% 90.9% 93.8% 76.9% 48.7% 68.4% 64.3% 82.4% 69.6% The International Finance Corporation (IFC) 33.3% - 4.5% 6.3% 7.7% 15.4% 5.3% 3.6% 5.9% 8.7% The Multilateral Investment Guarantee Agency - - - - - - - 3.6% - - (MIGA) Other 16.7% 23.1% 4.5% - 15.4% 35.9% 26.3% 28.6% 11.8% 21.7% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Yes 50.0% 30.8% 31.8% - 30.8% 25.6% 21.1% 14.3% 29.4% 17.4% No 50.0% 69.2% 68.2% 100.0% 69.2% 74.4% 78.9% 85.7% 70.6% 82.6% If yes, what was your view of how the two institutions work together in Tunisia? (Select only ONE response) Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other The two institutions work well together 66.7% 25.0% - - 50.0% 40.0% 50.0% 25.0% 20.0% - The way the two institutions work together needs 16.7% 50.0% 14.3% - 50.0% 10.0% 25.0% 50.0% 20.0% 75.0% improvement The two institutions do not work well together - 25.0% - - - 20.0% - - 20.0% - Don't know 16.7% - 85.7% - - 30.0% 25.0% 25.0% 40.0% 25.0% 91 World Bank Group Country Opinion Survey 2015: Tunisia I. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Tunisia? (Choose no more than TWO) Office of the PMU/ Bilateral/ Private Sector/ Percentage of Respondents President/ Office of Employee of Consultant on Multilateral Financial Sector/ (Responses combined) PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Observer* 8.3% 38.5% 9.1% 12.5% 7.7% 25.6% 26.3% 42.9% 5.9% 21.7% Use World Bank Group reports/data* 50.0% 7.7% 9.1% 18.8% 38.5% 35.9% 36.8% 25.0% 76.5% 21.7% Engage in World Bank Group related/sponsored 33.3% 46.2% 27.3% 37.5% 30.8% 30.8% 31.6% 35.7% 41.2% 56.5% events/activities Collaborate as part of my professional duties* 50.0% 38.5% 72.7% 62.5% 69.2% 30.8% 31.6% 14.3% 23.5% 43.5% Use World Bank Group website for information, 8.3% 0.0% 27.3% 12.5% 7.7% 30.8% 15.8% 35.7% 35.3% 34.8% data, research, etc. *Significantly different between stakeholder groups What’s your gender?* Office of the PMU/ Bilateral/ Private Sector/ President/ Office of Employee of Consultant on Multilateral Financial Sector/ Percentage of Respondents PM/Minister Parliamentarian a Ministry WBG project Agency Private Bank NGO/CBO Media Academia Other Female 33.3% 61.5% 63.6% 31.3% 53.8% 23.1% 10.5% 28.6% 23.5% 30.4% Male 66.7% 38.5% 36.4% 68.8% 46.2% 76.9% 89.5% 71.4% 76.5% 69.6% *Significantly different between stakeholder groups 92 World Bank Group Country Opinion Survey 2015: Tunisia Appendix C: Responses to All Questions by Level of Collaboration with the WBG5 Collaborating with the WBG N=81  Not collaborating with the WBG N=121 A. General Issues facing Tunisia In general, would you say that Tunisia is headed in...? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The right direction 63.0% 55.4% The wrong direction 4.9% 16.5% Not sure 32.1% 28.1% Listed below are a number of development priorities in Tunisia. Please identify which of the following you consider the most important development priorities in Tunisia. (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Public sector governance/reform 76.5% 74.4% Global/regional integration 3.7% 9.1% Gender equity 1.2% 0.8% Private sector development 21.0% 16.5% Foreign direct investment 7.4% 9.1% Water and sanitation 2.5% 0.8% Anti corruption 28.4% 37.2% Job creation/employment 42.0% 31.4% Rural development 8.6% 8.3% Financial markets 2.5% 2.5% Urban development 1.2% 0.8% Environmental sustainability 4.9% 1.7% Equality of opportunity 8.6% 4.1% Health 1.2% 1.7% Social protection 4.9% 2.5% Education 29.6% 26.4% Poverty reduction 11.1% 9.1% Energy 0.0% 0.8% Transport 0.0% 2.5% Climate change 0.0% 0.0% Agricultural development 6.2% 4.1% Trade and exports 1.2% 4.1% Economic growth 18.5% 24.0% Regulatory framework 3.7% 9.9% Communicable/non-communicable diseases 1.2% 0.0% Natural resource management 3.7% 4.1% Information and communications technology 8.6% 8.3% 5 For question H3, response options “I currently collaborate with the WBG� and “both of the above� were combined as “Collaborating with the WBG� for the comparisons in this appendix. “I have previously collaborated with the WBG,� and “I have never collaborated with the WBG� were combined as “Not collaborating with the WBG�. 93 World Bank Group Country Opinion Survey 2015: Tunisia A. General Issues Facing Tunisia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Tunisia? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Water and sanitation 6.2% 5.0% Equality of opportunity 25.9% 21.5% Economic growth 38.3% 43.8% Climate change 0.0% 0.0% Global/regional integration 4.9% 5.8% Gender equity 2.5% 0.8% Rural development 25.9% 35.5% Urban development* 7.4% 0.0% Regulatory framework 1.2% 3.3% Social protection 16.0% 11.6% Transport* 1.2% 8.3% Communicable/non-communicable diseases 0.0% 0.8% Information and communications technology 6.2% 2.5% Anti corruption 19.8% 19.0% Private sector development 19.8% 15.7% Foreign direct investment 6.2% 6.6% Education 27.2% 20.7% Energy* 3.7% 0.0% Public sector governance/reform 18.5% 25.6% Natural resource management 2.5% 0.8% Environmental sustainability 0.0% 0.8% Health 2.5% 6.6% Agricultural development 13.6% 18.2% Job creation/employment 37.0% 38.8% Financial markets 1.2% 0.8% Trade and exports 6.2% 1.7% *Significantly different between those who collaborate with the WBG and those who do not When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Tunisia? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Better employment opportunities for young people 35.8% 26.4% Better employment opportunities for women 9.9% 3.3% Greater access to micro-finance for the poor 16.0% 14.0% Greater voice and participation for citizens to help ensure greater 12.3% 4.1% accountability* Greater access to health and nutrition for citizens 3.7% 5.8% Better entrepreneurial opportunities (i.e., to start small and medium 24.7% 24.8% sized businesses) A growing middle class* 9.9% 21.5% Better opportunity for the poor who live in rural areas 13.6% 11.6% Better opportunity for the poor who live in urban areas 1.2% 4.1% Consistent economic growth 19.8% 14.9% More reliable social safety net 6.2% 5.8% Greater equity of fiscal policy 21.0% 17.4% Education and training that better ensure job opportunity* 18.5% 31.4% Better quality public services 1.2% 6.6% Other 1.2% 0.8% *Significantly different between those who collaborate with the WBG and those who do not 94 World Bank Group Country Opinion Survey 2015: Tunisia A. General Issues Facing Tunisia (continued) Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Tunisia? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG A very big problem 27.2% 36.4% A moderately big problem 58.0% 47.9% A small problem 9.9% 9.9% Not a problem at all 3.7% 4.1% Don’t know 1.2% 1.7% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG A very serious problem 56.8% 53.7% A somewhat serious problem 32.1% 36.4% Not too serious problem 7.4% 8.3% Not a problem 1.2% 1.7% Don’t know 2.5% - B. Overall Attitudes toward the World Bank Group Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Tunisia?* 81 6.77 1.76 121 5.08 2.26 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between those who collaborate with the WBG and those who do not Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 77 6.29 1.91 104 5.39 2.05 effectiveness in Tunisia.* (1-Not effective at all, 10-Very effective) *Significantly different between those who collaborate with the WBG and those who do not Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the WBG's staff is well prepared to help 77 6.42 1.90 97 5.85 1.86 Tunisia solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the WBG’s support to Tunisia contributed to 70 5.91 2.09 96 5.18 2.19 the successful transition period from 2011 to the presidential elections?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not 95 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Tunisia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Tunisia? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Transport 14.8% 18.2% Agricultural development 13.6% 18.2% Global/regional integration 4.9% 6.6% Gender equity* 3.7% 0.0% Public sector governance/reform 43.2% 43.8% Health 6.2% 3.3% Rural development 18.5% 18.2% Foreign direct investment 3.7% 6.6% Education 29.6% 26.4% Energy 2.5% 4.1% Job creation/employment 27.2% 26.4% Financial markets 3.7% 3.3% Urban development 3.7% 1.7% Environmental sustainability 4.9% 3.3% Social protection* 7.4% 1.7% Equality of opportunity 6.2% 5.8% Private sector development 16.0% 16.5% Water and sanitation 4.9% 0.8% Climate change 0.0% 0.8% Poverty reduction 16.0% 18.2% Trade and exports 3.7% 4.1% Economic growth 25.9% 23.1% Regulatory framework 3.7% 10.7% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 1.2% 0.8% Anti corruption 14.8% 19.0% Information and communications technology 16.0% 13.2% *Significantly different between those who collaborate with the WBG and those who do not When thinking about the World Bank Group’s role, which activity do you believe is of GREATEST VALUE in Tunisia? GREATEST VALUE Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Convening/facilitating 1.2% 2.5% Data 1.2% 6.6% Policy advice, studies, analyses 22.2% 14.9% Financial resources 19.8% 19.8% Capacity development 11.1% 15.7% Technical assistance 13.6% 14.9% Mobilizing third party financial resources 12.3% 13.2% Donor coordination 7.4% 3.3% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 11.1% 9.1% Other 0.0% 0.0% 96 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of SECOND GREATEST VALUE in Tunisia? 2nd GREATEST VALUE Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Convening/facilitating 7.4% 9.9% Data 2.5% 6.6% Policy advice, studies, analyses 24.7% 25.6% Financial resources 34.6% 24.8% Capacity development 13.6% 17.4% Technical assistance 11.1% 5.0% Mobilizing third party financial resources 3.7% 8.3% Donor coordination 0.0% 0.8% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 1.2% 0.8% Other 1.2% 0.8% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Tunisia? (1-Not effective at all, 10-Very effective) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Project implementation (or other organizational strengthening)* 66 6.41 1.70 83 5.42 1.77 Citizen engagement (incorporating citizens' voices into development)* 60 5.60 2.33 75 4.13 2.06 Policy design (for clarity and better incentives to achieve development 68 6.28 1.69 91 5.95 1.86 goals) *Significantly different between those who collaborate with the WBG and those who do not When thinking about how to improve capacity building in Tunisia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Project implementation (or other organizational strengthening) 73 7.64 1.66 105 7.67 1.68 Citizen engagement (incorporating citizens' voices into development) 73 7.53 2.17 104 7.36 2.17 Policy design (for clarity and better incentives to achieve development 74 7.76 1.60 112 7.56 1.98 goals) 97 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Tunisia? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Staff too inaccessible 8.6% 5.8% Not exploring alternative policy options 11.1% 7.4% Not collaborating enough with stakeholders outside the Government* 14.8% 30.6% Its advice and strategies do not lend themselves to practical problem 9.9% 12.4% solving Not enough public disclosure of its work* 19.8% 33.9% Arrogant in its approach 8.6% 4.1% Not client focused 3.7% 1.7% The credibility of its knowledge/data 2.5% 1.7% World Bank Group’s processes too complex 18.5% 9.9% Not willing to honestly criticize policies and reform efforts in the 12.3% 10.7% country Too influenced by developed countries 7.4% 16.5% Imposing technocratic solutions without regard to political realities 17.3% 14.0% World Bank Group’s processes too slow (e.g., too bureaucratic in its 7.4% 7.4% operational policies and procedures) Not aligned with other donors’ work 2.5% 2.5% Not aligned with country priorities 7.4% 8.3% Not adequately sensitive to political/social realities in Tunisia 16.0% 14.9% Other 1.2% 2.5% Don’t know 6.2% 4.1% *Significantly different between those who collaborate with the WBG and those who do not Which World Bank Group’s instruments do you believe are the MOST EFFECTIVE in reducing poverty and promoting “shared prosperity� in Tunisia? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Trust Fund management* 9.9% 2.5% Knowledge products/services (analytical work, studies, surveys, etc.) 19.8% 22.3% Investment lending (financing specific projects) 40.7% 50.4% Technical assistance (advice, best practice, international experience, etc.) 38.3% 26.4% Capacity development 21.0% 23.1% Policy based lending / budget support to the Government 35.8% 34.7% Multi-sectoral approaches 18.5% 20.7% Other 0.0% 0.8% Don’t know 2.5% 5.8% *Significantly different between those who collaborate with the WBG and those who do not To what extent do you believe that the World Bank Group’s work and support help the poorest in Tunisia? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG To a fully sufficient degree 1.2% 4.1% To a somewhat sufficient degree 32.1% 19.0% To a somewhat insufficient degree 42.0% 37.2% To a very insufficient degree 13.6% 28.1% Don't know 11.1% 11.6% 98 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Academia/think tanks/research institutes 30.9% 36.4% Donor community 12.3% 6.6% Media* 2.5% 11.6% Local government 38.3% 27.3% Private sector 25.9% 32.2% Parliament* 4.9% 14.0% NGOs/Community-based organizations (CBOs) 38.3% 28.9% Youth/university groups 13.6% 13.2% Beneficiaries 19.8% 13.2% Foundations 1.2% 3.3% Other 1.2% 4.1% Don’t know 2.5% 0.0% *Significantly different between those who collaborate with the WBG and those who do not To what extent do you agree with the following statements about the World Bank Group’s work in Tunisia? (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 79 6.72 1.65 110 5.83 2.20 development in Tunisia* The World Bank Group’s work is aligned with what I consider the 75 6.15 1.87 106 5.11 2.17 development priorities for Tunisia* The World Bank Group supports programs and strategies that are realistic 78 6.41 1.90 106 5.69 2.12 for Tunisia* The World Bank Group treats clients and stakeholders in Tunisia with 75 7.19 1.92 91 6.23 2.26 respect* *Significantly different between those who collaborate with the WBG and those who do not 99 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Tunisia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Responsiveness* 72 6.08 1.97 85 5.27 2.01 Flexibility (in terms of the institution’s products and services)* 71 5.61 1.85 87 4.68 1.93 Flexibility (in terms of changing country circumstances)* 66 5.97 1.68 90 5.01 2.00 Being inclusive 56 6.34 1.88 79 5.63 2.19 Openness (sharing data and other information)* 70 6.67 2.11 91 5.60 2.29 Staff accessibility* 72 6.39 2.46 84 5.10 2.52 Straightforwardness and honesty* 69 6.96 2.21 92 5.89 2.19 Ease of access to the people at the World Bank Group who are making 72 6.56 2.41 76 4.99 2.41 decisions important to my work* Collaboration with civil society* 63 5.89 1.99 88 5.11 2.19 Collaboration with the Government 75 7.29 1.78 99 7.24 1.69 Collaboration with other donors and development partners 62 6.77 1.83 78 6.40 1.90 Collaboration with the private sector* 55 6.09 2.20 83 5.17 2.21 The speed in which it gets things accomplished on the ground* 64 6.23 1.59 81 5.00 1.87 Being a long-term partner 69 7.75 1.78 93 7.38 2.11 *Significantly different between those who collaborate with the WBG and those who do not To be more effective development partner in Tunisia, do you believe that the World Bank Group should have? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG More local presence 67.9% 79.3% The current level of local presence is adequate 27.2% 12.4% Less local presence 1.2% 2.5% Don't know 3.7% 5.8% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG The World Bank Group does not do adequate follow through/follow-up 12.3% 16.5% Poor donor coordination 6.2% 9.1% The World Bank Group is not sensitive enough to political/social realities 32.1% 29.8% on the ground Lack of/inadequate levels of capacity in Government* 32.1% 19.8% There is not an adequate level of citizen/civil society participation 24.7% 28.1% The World Bank Group works too slowly 6.2% 5.0% The Government works inefficiently 12.3% 17.4% Political pressures and obstacles 22.2% 29.8% Reforms are not well thought out in light of country challenges 33.3% 30.6% Other 3.7% 4.1% *Significantly different between those who collaborate with the WBG and those who do not 100 World Bank Group Country Opinion Survey 2015: Tunisia C. World Bank Group’s Sectoral Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tunisia? (1-Not effective at all, 10-Very effective) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Anti corruption* 51 4.82 2.22 79 3.38 2.21 Information and communications technology 52 5.98 2.09 73 5.44 1.99 Transport 46 5.43 2.19 81 5.05 2.33 Urban development* 52 5.88 2.04 77 4.88 1.93 Environmental sustainability* 60 6.25 1.86 77 4.99 2.23 Regulatory framework* 63 6.51 1.81 83 5.34 2.07 Communicable/non-communicable diseases 27 4.89 2.39 56 5.09 2.39 Poverty reduction* 58 5.83 1.86 91 4.55 2.13 Gender equity 46 5.78 1.95 67 5.18 2.38 Private sector development* 58 5.90 2.14 84 5.02 2.14 Foreign direct investment 47 5.40 1.81 79 4.92 2.10 Water and sanitation* 56 6.30 1.80 74 5.58 1.99 Trade and exports* 44 6.09 1.80 80 4.95 2.17 Economic growth* 60 6.13 1.33 92 5.34 2.14 Energy 43 5.77 1.73 74 5.15 2.24 Public sector governance/reform* 65 6.20 1.76 94 5.00 2.33 Job creation/employment* 61 5.75 1.98 90 4.76 1.92 Financial markets* 48 5.69 1.67 74 4.76 1.98 Equality of opportunity* 43 5.30 1.66 75 4.31 2.30 Health 45 5.62 1.86 71 5.00 2.39 Rural development* 53 5.74 1.77 83 4.77 2.31 Global/regional integration 43 5.53 1.72 76 5.42 2.09 Education* 51 5.67 2.01 82 4.68 2.05 Social protection* 47 5.36 1.99 71 3.87 1.96 Climate change* 39 5.64 1.95 67 4.28 2.25 Agricultural development* 46 5.46 1.89 79 4.72 1.95 Natural resource management* 37 4.92 1.96 69 4.00 1.93 *Significantly different between those who collaborate with the WBG and those who do not Where are the World Bank Group’s decisions made primarily that support the program in Tunisia? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG At the Headquarters (in Washington D.C.) 66.7% 65.3% In the country 9.9% 6.6% Don't know 23.5% 28.1% Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 76 6.00 1.45 109 5.39 1.73 development results in Tunisia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not 101 World Bank Group Country Opinion Survey 2015: Tunisia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Tunisia? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The WBG's financial instruments meet the needs of Tunisia* 74 5.91 1.96 102 5.13 2.08 The WBG meets Tunisia’s needs for knowledge services* 76 6.01 1.85 102 5.21 2.19 (1-Strongly disagree, 10-Strongly agree) *Significantly different between those who collaborate with the WBG and those who do not Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the WBG measures and corrects its work in 64 5.52 2.01 85 5.13 2.13 real time in Tunisia? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only 1 response)* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Weekly 30.9% 7.4% Monthly 24.7% 23.1% A few times a year 35.8% 38.0% Rarely 6.2% 25.6% Never 2.50% 5.8% *Significantly different between those who collaborate with the WBG and those who do not In Tunisia, to what extent do you believe that the World Bank Group’s knowledge work and activities: Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Are timely 72 6.54 1.88 100 6.40 2.06 Include appropriate level of stakeholder involvement during preparation 72 5.74 1.57 86 5.41 2.08 Lead to practical solutions 71 5.72 1.90 103 5.32 1.96 Are accessible (well written and easy to understand) 77 6.32 2.06 106 6.15 2.20 Are source of relevant information on global good practices 77 7.08 2.04 105 6.83 2.15 Are adequately disseminated* 73 6.18 2.11 103 4.92 2.36 Are translated enough into local language 69 5.59 2.28 94 5.17 2.75 Are adaptable to Tunisia’s specific development challenges and country 73 5.99 1.70 105 5.46 2.03 circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not 102 World Bank Group Country Opinion Survey 2015: Tunisia D. The World Bank Group’s Knowledge Work and Activities (continued) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG's knowledge 76 6.43 1.46 103 6.02 1.91 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 76 7.07 1.56 99 7.03 1.76 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 58 5.83 2.32 76 4.54 2.43 The WBG effectively monitors and evaluates the projects and programs it 71 6.63 2.01 100 6.12 2.09 supports The WBG’s approvals and reviews are done in a timely fashion 67 5.99 1.81 85 5.40 2.02 The WBG’s “Safeguard Policy� requirements are reasonable* 54 5.98 1.67 72 5.03 1.81 The WBG’s conditions on its lending are reasonable* 61 5.66 2.00 96 4.77 2.33 The World Bank Group takes decisions quickly in Tunisia* 54 5.74 1.81 82 4.85 2.22 Working with the WBG increases Tunisia’s institutional capacity* 76 6.84 1.58 105 6.11 1.99 Where country systems are adequate, the World Bank Group makes 56 6.36 2.10 81 6.27 2.06 appropriate use of them The World Bank Group provides effective implementation support* 65 6.58 1.74 93 5.84 1.98 *Significantly different between those who collaborate with the WBG and those who do not Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe that the WBG’s work helps to find solutions 63 6.16 1.85 92 5.50 2.14 that promote private public partnerships in Tunisia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between those who collaborate with the WBG and those who do not Which of the following best describes the way the World Bank Group operates in Tunisia? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The World Bank Group takes too much risk in Tunisia 3.7% 2.5% The World Bank Group does not take enough risk in Tunisia 37.0% 55.4% The World Bank Group’s approach to risk is appropriate 40.7% 24.8% Don't know 18.5% 17.4% Which of the following best describes the World Bank Group’s support in Tunisia? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The World Bank Group is sufficiently selective and focuses on the most 51.9% 45.5% important development challenges in Tunisia The World Bank Group is not sufficiently selective in Tunisia, and it is 27.2% 28.9% involved in too many areas of development Don’t know 21.0% 25.6% 103 World Bank Group Country Opinion Survey 2015: Tunisia F. The Future Role of the World Bank Group in Tunisia Which of the following SHOULD the World Bank Group do to make itself of greater value in Tunisia? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Provide more adequate data/knowledge/statistics/figures on Tunisia’s 21.0% 25.6% economy Ensure greater selectivity in its work 7.4% 8.3% Offer more innovative financial products 16.0% 19.8% Improve the competitiveness of its financing compared to markets (e.g., 16.0% 9.9% cost, timeliness, other terms) Reach out more to groups outside of Government 21.0% 28.9% Work faster 3.7% 6.6% Improve the quality of its experts as related to Tunisia’s specific 16.0% 12.4% challenges Offer more innovative knowledge services 13.6% 9.1% Collaborate more effectively with Government clients (e.g., national, 18.5% 19.8% state, local) Increase the level of capacity development in the country 32.1% 28.9% Reduce the complexity of obtaining World Bank Group financing 17.3% 19.8% Other 4.9% 2.5% When considering the combination of services that the World Bank Group offers in Tunisia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Tunisia? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Financial services 19.8% 24.8% Knowledge products 33.3% 24.0% Convening services 7.4% 14.9% None of the above - 3.3% The combination is appropriate for Tunisia 32.1% 29.8% Don't know 7.4% 3.3% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Tunisia? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Periodicals 19.8% 24.0% International newspapers 11.1% 14.9% Local radio 16.0% 21.5% International radio 2.5% 0.8% Local television 16.0% 12.4% International television* 4.9% 14.9% Local newspapers 13.6% 12.4% Internet 65.4% 59.5% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 24.7% 19.0% Other 8.6% 8.3% *Significantly different between those who collaborate with the WBG and those who do not 104 World Bank Group Country Opinion Survey 2015: Tunisia G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Direct contact with World Bank Group 45.7% 36.4% e-Newsletters 39.5% 45.5% World Bank Group’s seminars/workshops/ conferences 46.9% 37.2% World Bank Group’s publications and other written materials 18.5% 20.7% World Bank Group’s website 25.9% 27.3% Social media (blogs, Facebook, Twitter, YouTube, Flickr)* 8.6% 19.0% Mobile phones 4.9% 3.3% Other 1.2% 1.7% *Significantly different between those who collaborate with the WBG and those who do not Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 50.6% 23.1% No 49.4% 76.9% *Significantly different between those who collaborate with the WBG and those who do not Have you requested information from the World Bank Group on its activities in the past year?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 39.5% 17.4% No 60.5% 82.6% *Significantly different between those who collaborate with the WBG and those who do not Were you able to obtain this information? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 87.5% 71.4% No 12.5% 28.6% Do you have access to the Internet? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 93.8% 96.7% No 6.2% 3.3% Do you use/have used the World Bank Group website?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 93.8% 73.6% No 6.2% 26.4% *Significantly different between those who collaborate with the WBG and those who do not Do you currently consult the World Bank Group social media sites?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 46.9% 31.4% No 53.1% 68.6% *Significantly different between those who collaborate with the WBG and those who do not 105 World Bank Group Country Opinion Survey 2015: Tunisia G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG High speed/WiFi 87.7% 90.9% Dial-up 12.3% 9.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 71 7.15 1.79 82 6.87 2.02 I find the information on the World Bank Group’s websites useful. 72 7.49 1.37 83 7.10 1.62 The WBG’s social media channels are valuable sources of information 48 6.69 2.44 47 6.40 2.34 about the institution When I need information from the WBG I know how to find it* 74 6.47 2.54 91 5.44 2.89 The WBG is responsive to my information requests and inquiries* 57 7.19 2.05 50 5.84 2.60 *Significantly different between those who collaborate with the WBG and those who do not H. World Bank Group’s Publication: Development Policy Review (DPR) Have you heard or read anything about the World Bank Group’s most recent Development Policy Review (DPR) titled “The Unfinished Revolution: Bringing opportunity, good jobs and greater wealth to all Tunisia�?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 71.6% 47.1% No 28.4% 52.9% *Significantly different between those who collaborate with the WBG and those who do not Only those who indicated that they had heard or read about the WBG’s most recent DPR were asked to complete the remaining questions in this section. Have you read/consulted this Development Policy Review? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 87.9% 75.4% No 12.1% 24.6% Have you attended any meetings/workshops/conferences/events where the DPR was discussed and/or presented?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 75.9% 31.6% No 24.1% 68.4% *Significantly different between those who collaborate with the WBG and those who do not 106 World Bank Group Country Opinion Survey 2015: Tunisia H. World Bank Group’s Publication: Development Policy Review (DPR) (continued) Where did you first hear/read about this DPR? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Television 1.7% 1.8% Newspaper 1.7% 3.5% Internet 17.2% 36.8% World Bank Group’s website 5.2% 3.5% World Bank Group’s event 48.3% 14.0% Word of mouth 10.3% 10.5% Other 8.6% 19.3% Don’t remember 6.9% 10.5% In which language did you hear/read about this DPR? (Select only ONE response)* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Arabic 8.6% - English 17.2% 5.3% French 72.4% 89.5% Tunsi - 1.8% Don’t remember - 3.5% I did not read the report 1.7% - *Significantly different between those who collaborate with the WBG and those who do not Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe this DPR raised substantive new information and insight about economic conditions in Tunisia, that you were not aware 54 6.35 2.25 45 6.11 1.90 of prior to reading? To what extent do you believe that this DPR provided you with information 53 6.13 2.33 44 6.16 2.42 that you could use and apply practically in the work you do? (1-To no degree at all, 10-To a very significant degree) If you read the DPR, how much of it do you think you read? (Select only ONE response) Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The entire report 20.7% 12.3% Most of the report 37.9% 29.8% Just a few sections of the report 27.6% 33.3% Don’t remember 1.7% 7.0% I did not read the report 12.1% 17.5% Did you have the opportunity to see the DPR’s accompanying video?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 64.9% 28.1% No 35.1% 71.9% *Significantly different between those who collaborate with the WBG and those who do not 107 World Bank Group Country Opinion Survey 2015: Tunisia H. World Bank Group’s Publication: Development Policy Review (DPR) (continued) To what extent was the video useful in terms of how it presented the information from the DPR? (Select only ONE response)* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Not useful at all 1.7% - Somewhat useful 24.1% 14.0% Very useful 34.5% 10.5% No opinion 27.6% 61.4% Don’t remember the video 12.1% 14.0% *Significantly different between those who collaborate with the WBG and those who do not I. Background Information Which of the following agencies of the World Bank Group do you primarily engage with in Tunisia? (Select only ONE response)* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The World Bank (IBRD) 81.5% 62.0% The International Finance Corporation (IFC) 14.8% 5.0% The Multilateral Investment Guarantee Agency (MIGA) - .8% Other 3.7% 32.2% *Significantly different between those who collaborate with the WBG and those who do not Do your projects involve both the World Bank and the IFC?* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Yes 38.3% 14.0% No 61.7% 86.0% *Significantly different between those who collaborate with the WBG and those who do not If yes, what was your view of how the two institutions work together in Tunisia? (Select only ONE response)* Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG The two institutions work well together 41.9% 11.8% The way the two institutions work together needs improvement 32.3% 23.5% The two institutions do not work well together - 23.5% Don't know 25.8% 41.2% *Significantly different between those who collaborate with the WBG and those who do not Which of the following describes most of your exposure to the World Bank Group in Tunisia? (Choose no more than TWO) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Observer* 3.7% 33.9% Use World Bank Group reports/data 25.9% 34.7% Engage in World Bank Group related/sponsored events/activities* 49.4% 28.1% Collaborate as part of my professional duties* 61.7% 26.4% Use World Bank Group website for information, data, research, etc.* 14.8% 30.6% *Significantly different between those who collaborate with the WBG and those who do not What’s your gender? Collaborating Not collaborating Percentage of Respondents with the WBG with the WBG Female 38.3% 30.6% Male 61.7% 69.4% 108 World Bank Group Country Opinion Survey 2015: Tunisia Appendix D: Responses to Selected Questions by Year Comparing responses across Country Opinion Surveys (COS) reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. Unfortunately, only 58 respondents completed the FY12 COS. Hence, the comparisons presented here should be considered provisional. Respondent Distribution FY12 FY15 N % N % Office of the President/Minister 1 1.7% 12 5.9% Government institutions (includes Office of Parliamentarian, employees of ministries, independent government institutions, 16 27.6% 59 29.2% and PMU/Consultants on WBG supported projects) Local government 0 0.0% 5 2.5% Bilateral/multilateral agencies (includes international partners) 2 3.4% 13 6.4% Private sector (includes financial sector/private banks) 9 15.5% 9 19.3% Academia 3 5.2% 17 8.4% Media 18 31.0% 28 13.9% Civil society (includes NGOs/CBOs, trade unions, and youth 4 6.9% 21 10.4% groups) Other 5 8.6% 8 4.0% Total Number of Respondents 58 100% 202 100% A. General Issues facing Tunisia In general, would you say that Tunisia is headed in...? Percentage of Respondents FY12 FY15 The right direction* 31.0% 58.4% The wrong direction 15.5% 11.9% Not sure* 53.4% 29.7% *Significantly different between FY15 and FY12 B. Overall Attitudes toward the World Bank Group FY12 FY15 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Tunisia? 58 5.34 2.52 202 5.76 2.23 (1-Not familiar at all, 10-Extremely familiar) FY12 FY15 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 49 6.22 1.96 181 5.77 2.04 effectiveness in Tunisia. (1-Not effective at all, 10-Very effective) FY12 FY15 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared 50 6.84 1.82 174 6.10 1.90 to help Tunisia solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY15 and FY12 109 World Bank Group Country Opinion Survey 2015: Tunisia B. Overall Attitudes toward the World Bank Group To what extent do you agree with the following statements about the World Bank Group’s work in Tunisia? FY12 FY15 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 51 5.41 2.08 189 6.20 2.03 development in Tunisia* The World Bank Group’s work is aligned with what I consider the 50 5.34 2.22 181 5.54 2.11 development priorities for Tunisia The World Bank Group supports programs and strategies that are realistic 51 6.14 1.97 184 5.99 2.06 for Tunisia The World Bank Group treats clients and stakeholders in Tunisia with 47 7.55 1.73 166 6.66 2.16 respect* (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY15 and FY12 To what extent is the World Bank Group an effective development partner in Tunisia in terms of each of the following? FY12 FY15 N Mean SD N Mean SD Responsiveness 41 5.41 1.79 157 5.64 2.03 Flexibility (in terms of the institution’s products and services) 43 5.58 1.83 158 5.09 1.94 Flexibility (in terms of changing country circumstances) 43 5.40 1.55 156 5.42 1.93 Being inclusive 35 5.86 1.79 135 5.93 2.09 Openness (sharing data and other information) 44 6.07 1.77 161 6.07 2.27 Staff accessibility 42 5.71 2.20 156 5.69 2.57 Straightforwardness and honesty 42 6.81 1.78 161 6.35 2.26 Collaboration with civil society* 41 6.17 1.95 151 5.44 2.14 Collaboration with the Government 46 6.89 1.69 174 7.26 1.72 Collaboration with other donors and development partners 38 6.58 1.59 140 6.56 1.87 (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY15 and FY12 110 World Bank Group Country Opinion Survey 2015: Tunisia C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tunisia? (1-Not effective at all, 10-Very effective) FY12 FY15 N Mean SD N Mean SD Anti corruption 40 4.15 2.43 130 3.95 2.31 Information and communications technology 43 5.40 2.32 125 5.66 2.04 Transport (e.g., roads, bridges, transportation) 43 5.88 2.27 127 5.19 2.28 Urban development 42 5.62 1.89 129 5.29 2.03 Regulatory framework 41 5.29 2.14 146 5.84 2.04 Poverty reduction 42 5.31 2.05 149 5.05 2.12 Gender equity 30 5.30 2.28 113 5.42 2.23 Private sector development 37 5.14 2.06 142 5.38 2.18 Foreign direct investment 33 5.45 1.72 126 5.10 2.00 Water and sanitation 41 6.17 2.04 130 5.89 1.93 Trade and exports 38 5.39 2.01 124 5.35 2.11 Economic growth 42 5.81 1.99 152 5.65 1.90 Energy 38 5.79 1.63 117 5.38 2.08 Job creation/employment 42 4.69 2.15 151 5.16 2.00 Financial markets 38 5.58 1.77 122 5.12 1.91 Equality of opportunity (i.e., equity) 37 4.54 2.33 118 4.67 2.14 Health 41 5.49 2.08 116 5.24 2.21 Global/regional integration 41 5.56 2.18 119 5.46 1.96 Education 44 5.48 2.03 133 5.06 2.08 Social protection (e.g., pensions, targeted social assistance) 34 4.24 1.83 118 4.47 2.10 FY12 FY15 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 50 6.22 1.82 185 5.64 1.65 development results in Tunisia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY15 and FY12 To what extent do you agree with the following statements about the World Bank Group in Tunisia? FY12 FY15 N Mean SD N Mean SD The World Bank’s financial instruments meet the needs of Tunisia 48 5.46 1.87 176 5.45 2.06 The World Bank Group meets Tunisia’s needs for knowledge services 50 5.98 2.03 178 5.55 2.09 (1-Strongly disagree, 10-Strongly agree) 111 World Bank Group Country Opinion Survey 2015: Tunisia D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only one response) Percentage of Respondents FY12 FY15 Weekly 10.3% 16.8% Monthly 19.0% 23.8% A few times a year 46.6% 37.1% Rarely 19.0% 17.8% Never 5.2% 4.5% In Tunisia, to what extent do you believe that the World Bank Group’s knowledge work and activities: FY12 FY15 N Mean SD N Mean SD Are timely* 41 5.66 2.24 172 6.46 1.98 Include appropriate level of stakeholder involvement during preparation 43 5.86 1.78 158 5.56 1.87 Lead to practical solutions* 44 6.14 1.76 174 5.48 1.94 Are accessible (well written and easy to understand) 46 5.93 1.91 183 6.22 2.14 Are source of relevant information on global good practices 45 7.07 1.70 182 6.93 2.10 Are adequately disseminated 40 6.02 1.95 176 5.44 2.34 Are translated enough into local language* 40 6.18 2.21 163 5.35 2.56 Are adaptable to Tunisia’s specific development challenges and country 45 6.09 1.81 178 5.67 1.92 circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY15 and FY12 FY12 FY15 N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG’s knowledge 51 6.43 1.85 179 6.20 1.74 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 52 7.37 1.62 175 7.05 1.67 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 112 World Bank Group Country Opinion Survey 2015: Tunisia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? FY12 FY15 N Mean SD N Mean SD The World Bank Group disburses funds promptly 38 5.18 1.80 134 5.10 2.46 The World Bank Group effectively monitors and evaluates the projects and 51 6.41 1.58 171 6.33 2.06 programs it supports The World Bank Group’s approvals and reviews are done in a timely fashion 43 5.47 1.78 152 5.66 1.94 The World Bank Group’s “Safeguard Policy� requirements are reasonable* 36 6.11 1.53 126 5.44 1.80 The World Bank Group’s conditions on its lending are reasonable* 43 6.19 1.71 157 5.11 2.25 Working with the WBG increases Tunisia’s institutional capacity 50 6.68 1.82 181 6.42 1.86 Where country systems are adequate, the World Bank Group makes 38 6.39 2.01 137 6.31 2.07 appropriate use of them The World Bank Group provides effective implementation support 45 6.29 1.60 158 6.15 1.92 (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY15 and FY12 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents FY12 FY15 Yes 21.4% 34.2% No 78.6% 65.8% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY12 FY15 Yes 27.5% 26.2% No 72.5% 73.8% Were you able to obtain this information? Percentage of Respondents FY12 FY15 Yes 83.9% 92.6% No 16.1% 7.4% Do you have access to the Internet? Percentage of Respondents FY12 FY15 Yes 93.0% 95.5% No 7.0% 4.5% Do you use/have used the World Bank Group website? Percentage of Respondents FY12 FY15 Yes 75.4% 81.7% No 24.6% 18.3% 113 World Bank Group Country Opinion Survey 2015: Tunisia G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY12 FY15 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 40 6.62 1.69 153 7.00 1.92 I find the information on the World Bank Group’s websites useful. 39 7.21 1.30 155 7.28 1.52 When I need information from the World Bank Group I know how to find it 43 5.40 2.66 165 5.90 2.78 The World Bank Group is responsive to my information requests and 25 6.24 2.51 107 6.56 2.41 inquiries H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? Percentage of Respondents FY12 FY15 I currently collaborate with the WBG 53.4% 40.1% I am not currently collaborating with the WBG 46.6% 59.9% Which of the following describes most of your exposure to the World Bank Group in Tunisia? (Choose no more than TWO) Percentage of Respondents (Responses combined) FY12 FY15 Observer 21.1% 21.8% Use World Bank Group reports/data 38.6% 31.2% Engage in World Bank Group related/sponsored events/activities 50.9% 36.6% Collaborate as part of my professional duties 29.8% 40.6% Use World Bank Group website for information, data, research, etc. 22.8% 24.3% 114 World Bank Group Country Opinion Survey 2015: Tunisia Appendix E Indicator Questions as a Function of Exposure to the World Bank Group Which of the following Which of the following describes most of your exposure to the World Bank in Tunisia? (Choose no more than TWO) describes your level of interaction with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not Currently No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Indicator Question Collaborating Collaborating Overa l l , pl ea s e ra te your i mpres s i on of the Worl d Ba nk Group’s 5.39 6.29 5.85 5.49 5.77 5.78 5.80 5.73 5.76 5.79 5.76 5.82 effecti venes s i n Tuni s i a . Overa l l the Worl d Ba nk Group currentl y pl a ys a rel eva nt rol e i n 5.83 6.72 6.51 5.16 5.97 6.70 6.03 6.50 5.93 6.60 6.16 6.33 devel opment i n Tuni s i a The Worl d Ba nk Group’s work i s a l i gned wi th wha t I cons i der 5.11 6.15 5.73 4.93 5.44 5.75 5.45 5.70 5.38 5.80 5.58 5.43 the devel opment pri ori ti es for Tuni s i a Res pons i venes s 5.27 6.08 5.67 5.53 5.61 5.71 5.47 5.92 5.66 5.62 5.66 5.58 Fl exi bi l i ty (i n terms of the i ns ti tuti on’s products a nd s ervi ces ) 4.68 5.61 5.14 4.89 5.15 4.98 5.09 5.10 4.97 5.26 5.12 5.03 Fl exi bi l i ty (i n terms of cha ngi ng country ci rcums ta nces ) 5.01 5.97 5.39 5.52 5.46 5.34 5.19 5.81 5.30 5.58 5.49 5.18 Bei ng i ncl us i ve 5.63 6.34 6.00 5.63 5.90 5.96 6.09 5.62 5.79 6.13 5.80 6.37 Opennes s (s ha ri ng da ta a nd other i nforma ti on) 5.60 6.67 6.14 5.77 5.99 6.22 6.10 6.02 5.89 6.29 6.13 5.86 Sta ff a cces s i bi l i ty 5.10 6.39 5.80 5.19 5.58 5.89 5.72 5.65 5.48 5.94 5.83 5.25 Stra i ghtforwa rdnes s a nd hones ty 5.89 6.96 6.63 5.31 6.26 6.54 6.34 6.36 6.05 6.76 6.26 6.67 Ea s e of a cces s to the peopl e a t the Worl d Ba nk Group who a re 4.99 6.56 5.84 5.26 5.83 5.58 5.62 5.95 5.42 6.11 5.78 5.66 ma ki ng deci s i ons i mporta nt to my work Col l a bora ti on wi th ci vi l s oci ety 5.11 5.89 5.40 5.56 5.38 5.55 5.36 5.58 5.44 5.44 5.56 5.05 Col l a bora ti on wi th the Government 7.24 7.29 7.24 7.36 7.16 7.47 7.21 7.37 7.40 7.08 7.19 7.51 Col l a bora ti on wi th other donors a nd devel opment pa rtners 6.40 6.77 6.59 6.48 6.52 6.65 6.48 6.72 6.61 6.51 6.48 6.90 Col l a bora ti on wi th the pri va te s ector 5.17 6.09 5.61 5.25 5.35 5.86 5.39 5.80 5.54 5.54 5.58 5.38 The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the ground 5.00 6.23 5.65 5.08 5.62 5.40 5.50 5.62 5.44 5.68 5.45 5.88 Bei ng a l ong-term pa rtner 7.38 7.75 7.66 7.09 7.58 7.46 7.39 7.82 7.51 7.57 7.38 8.08 To wha t extent does the Worl d Ba nk Group’s work hel p to 5.39 6.00 5.78 5.14 5.57 5.77 5.58 5.74 5.56 5.76 5.66 5.58 a chi eve devel opment res ul ts i n Tuni s i a ? The Worl d Ba nk Group’s fi na nci a l i ns truments meet the needs 5.13 5.91 5.69 4.62 5.30 5.78 5.37 5.61 5.23 5.78 5.40 5.62 of Tuni s i a The Worl d Ba nk Group meets Tuni s i a ’s needs for knowl edge 5.21 6.01 5.69 5.08 5.46 5.73 5.40 5.80 5.47 5.66 5.49 5.74 s ervi ces (e.g., res ea rch, a na l ys i s , da ta , techni ca l a s s i s ta nce) Are a da pta bl e to Tuni s i a ’s s peci fi c devel opment cha l l enges 5.46 5.99 5.76 5.37 5.66 5.70 5.75 5.54 5.58 5.83 5.59 5.91 a nd country ci rcums ta nces Overa l l , how s i gni fi ca nt a contri buti on do you bel i eve the Worl d Ba nk Group’s knowl edge work a nd a cti vi ti es ma ke to 6.02 6.43 6.36 5.67 6.12 6.36 6.08 6.39 6.05 6.42 6.14 6.37 devel opment res ul ts i n your country? Overa l l , how woul d you ra te the techni ca l qua l i ty of the Worl d 7.03 7.07 7.12 6.76 6.84 7.43 7.09 6.97 7.10 6.97 6.90 7.47 Ba nk Group's knowl edge work a nd a cti vi ti es ? The Worl d Ba nk Group ta kes deci s i ons qui ckl y i n Tuni s i a 4.85 5.74 5.37 4.57 5.11 5.40 5.42 4.81 4.97 5.53 5.06 5.73 Where country s ys tems a re a dequa te, the Worl d Ba nk Group 6.27 6.36 6.41 6.00 6.08 6.80 6.41 6.11 6.40 6.15 6.08 7.03 ma kes a ppropri a te us e of them Yellow highlight indicates significant difference between Yes and No means. 115 World Bank Group Country Opinion Survey 2015: Tunisia Appendix F: Tunisia FY 2015 Questionnaire World Bank Group Country Survey FY15 – Tunisia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Tunisia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Tunisia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Tunisia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD , IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING TUNISIA A1. In general would you say that Tunisia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 116 World Bank Group Country Opinion Survey 2015: Tunisia SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Tunisia. Please identify which of the following you consider the most important development priorities in Tunisia? (Choose no more than THREE) Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 1 effectiveness, public financial management, public 15 assistance) expenditure, fiscal system reform) 2 Global/regional integration 16 Education 3 Gender equity 17 Poverty reduction 4 Private sector development 18 Energy 5 Foreign direct investment 19 Transport (e.g., roads, bridges, transportation) 6 Water and sanitation 20 Climate change (e.g., mitigation, adaptation) 7 Anti corruption 21 Agricultural development 8 Job creation/employment 22 Trade and exports 9 Rural development 23 Economic growth 10 Financial markets 24 Regulatory framework 11 Urban development 25 Communicable/non-communicable diseases 12 Environmental sustainability 26 Natural resource management (e.g., oil, gas, mining) 13 Equality of opportunity (i.e., equity) 27 Information and communications technology 14 Health A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Tunisia? (Choose no more than THREE) 1 Water and sanitation 14 Anti corruption 2 Equality of opportunity (i.e., equity) 15 Private sector development 3 Economic growth 16 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 17 Education 5 Global/regional integration 18 Energy Public sector governance/reform (i.e., government 6 Gender equity 19 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 20 Natural resource management (e.g., oil, gas, mining) 8 Urban development 21 Environmental sustainability 9 Regulatory framework 22 Health Social protection (e.g., pensions, targeted social 10 23 Agricultural development assistance) 11 Transport (e.g., roads, bridges, transportation) 24 Job creation/employment 12 Communicable/non-communicable diseases 25 Financial markets 13 Information and communications technology 26 Trade and exports 117 World Bank Group Country Opinion Survey 2015: Tunisia SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Tunisia? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Tunisia? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 118 World Bank Group Country Opinion Survey 2015: Tunisia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Tunisia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Tunisia. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s support to Tunisia contributed to the successful transition period from 2011 to the presidential elections? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Tunisia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B5. When thinking about how the World Bank Group can have the most impact on development results in Tunisia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Tunisia? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 Transport (e.g., roads, bridges, transportation) 15 assistance) 2 Agricultural development 16 Equality of opportunity (i.e., equity) 3 Global/regional integration 17 Private sector development 4 Gender equity 18 Water and sanitation Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 19 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 6 Health 20 Poverty reduction 7 Rural development 21 Trade and exports 8 Foreign direct investment 22 Economic growth 9 Education 23 Regulatory framework 10 Energy 24 Communicable/non-communicable diseases 11 Job creation/employment 25 Natural resource management (e.g., oil, gas, mining) 12 Financial markets 26 Anti corruption 13 Urban development 27 Information and communications technology 14 Environmental sustainability 119 World Bank Group Country Opinion Survey 2015: Tunisia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B6. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Tunisia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   5 Capacity development   6 Technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 9   knowledge sharing) 10 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Tunisia? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B7 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B8 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B9 1 2 3 4 5 6 7 8 9 10  achieve development goals) When thinking about how to improve capacity building in Tunisia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B10 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B11 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B12 1 2 3 4 5 6 7 8 9 10  achieve development goals) 120 World Bank Group Country Opinion Survey 2015: Tunisia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B13. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Tunisia? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Tunisia 17 Other (please specify): __________________________________________________ 18 Don’t know B14. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Tunisia? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B15. To what extent do you believe that the World Bank Group’s work and support help the poorest in Tunisia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 121 World Bank Group Country Opinion Survey 2015: Tunisia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B16. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Parliament 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Tunisia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B17 1 2 3 4 5 6 7 8 9 10  relevant role in development in Tunisia The World Bank Group’s work is aligned with what I B18 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Tunisia The World Bank Group supports programs and B19 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Tunisia The World Bank Group treats clients and B20 1 2 3 4 5 6 7 8 9 10  stakeholders in Tunisia with respect To what extent is the World Bank Group an effective development partner in Tunisia, in terms of each of the following? To no To a very Don't degree at significant know all degree B21 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B22 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B23 1 2 3 4 5 6 7 8 9 10  circumstances) B24 Being inclusive 1 2 3 4 5 6 7 8 9 10  B25 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B26 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B27 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B28 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B29 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B30 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B31 1 2 3 4 5 6 7 8 9 10  partners B32 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B33 1 2 3 4 5 6 7 8 9 10  the ground B34 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  122 World Bank Group Country Opinion Survey 2015: Tunisia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B35. To be a more effective development partner in Tunisia, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B36. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 123 World Bank Group Country Opinion Survey 2015: Tunisia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tunisia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Urban development 1 2 3 4 5 6 7 8 9 10  5 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  6 Regulatory framework 1 2 3 4 5 6 7 8 9 10  7 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  8 Poverty reduction 1 2 3 4 5 6 7 8 9 10  9 Gender equity 1 2 3 4 5 6 7 8 9 10  10 Private sector development 1 2 3 4 5 6 7 8 9 10  11 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  12 Water and sanitation 1 2 3 4 5 6 7 8 9 10  13 Trade and exports 1 2 3 4 5 6 7 8 9 10  14 Economic growth 1 2 3 4 5 6 7 8 9 10  15 Energy 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 16 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 17 Job creation/employment 1 2 3 4 5 6 7 8 9 10  18 Financial markets 1 2 3 4 5 6 7 8 9 10  19 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  20 Health 1 2 3 4 5 6 7 8 9 10  21 Rural development 1 2 3 4 5 6 7 8 9 10  22 Global/regional integration 1 2 3 4 5 6 7 8 9 10  23 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 24 1 2 3 4 5 6 7 8 9 10  assistance) 25 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  26 Agricultural development 1 2 3 4 5 6 7 8 9 10  27 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  124 World Bank Group Country Opinion Survey 2015: Tunisia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. Where are the World Bank Group’s decisions made primarily that support the program in Tunisia? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C3. To what extent does the World Bank Group’s work help to achieve development results in Tunisia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Tunisia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Tunisia The World Bank Group meets Tunisia’s needs C5 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Tunisia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 125 World Bank Group Country Opinion Survey 2015: Tunisia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Tunisia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Tunisia’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 126 World Bank Group Country Opinion Survey 2015: Tunisia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Tunisia Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Tunisia’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Tunisia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the way the World Bank Group operates in Tunisia? (Select only one response) 1 The World Bank Group takes too much risk in Tunisia 2 The World Bank Group does not take enough risk in Tunisia 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E12. Which of the following best describes the WBG’s support in Tunisia? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Tunisia The World Bank Group is not sufficiently selective in Tunisia, and it is involved in too many areas of 2 development 3 Don’t know 127 World Bank Group Country Opinion Survey 2015: Tunisia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN TUNISIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Tunisia? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Tunisia’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its experts as related to Tunisia’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Tunisia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Tunisia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Tunisia 6 Don’t know 128 World Bank Group Country Opinion Survey 2015: Tunisia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Tunisia? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 Mobile phones conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G8 Yes No Twitter, YouTube, Flickr)? G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G10 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G11 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G12 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G13 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G14 1 2 3 4 5 6 7 8 9 10  requests and inquiries 129 World Bank Group Country Opinion Survey 2015: Tunisia SECTION H: WORLD BANK GROUP’S PUBLICATION: DEVELOPMENT POLICY REVIEW (DPR) Have you heard or read anything about the World Bank Group’s most recent Development Policy Review (DPR) titled “The Unfinished Revolution: Bringing H1 Yes No opportunity, good jobs and greater wealth to all Tunisia�? (If YES please go to Question H2; if NO please go to Section I: Background Information) H2 Have you read/consulted this Development Policy Review? Yes No Have you attended any meetings/workshops/conferences/events where the DPR H3 Yes No was discussed and/or presented? H4. Where did you first hear/read about this DPR? (Select only ONE response) 1 Television 5 World Bank Group’s event 2 Newspaper 6 Word of mouth 3 Internet 7 Other (please specify):________________________ 4 World Bank Group’s website 8 Don’t remember H5. In which language did you hear/read about this DPR? (Select only ONE response) 1 Arabic 4 Tunsi 2 English 5 Don’t remember 3 French 6 I did not read the report H6. To what extent do you believe this Development Policy Review raised substantive new information and insight about economic conditions in Tunisia, that you were not aware of prior to reading? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree H7. To what extent do you believe that this Development Policy Review provided you with information that you could use and apply practically in the work you do? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree H8. If you read the DPR, how much of it do you think you read? (Select only ONE response) 1 The entire report 2 Most of the report 3 Just a few sections of the report 4 Don’t remember 5 I did not read the report 130 World Bank Group Country Opinion Survey 2015: Tunisia SECTION H: WORLD BANK GROUP’S PUBLICATION: DEVELOPMENT POLICY REVIEW (DPR) H9 Did you have the opportunity to see the DPR’s accompanying video? Yes No H10. To what extent was the video useful in terms of how it presented the information from the DPR? (Select only ONE response) 1 Not useful at all 2 Somewhat useful 3 Very useful 4 No opinion 5 Don’t remember the video 131 World Bank Group Country Opinion Survey 2015: Tunisia SECTION I: BACKGROUND INFORMATION I1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank I2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets I3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 132 World Bank Group Country Opinion Survey 2015: Tunisia SECTION I: BACKGROUND INFORMATION I4. Which of the following agencies of the World Bank Group do you primarily engage with in Tunisia? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ I5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No I6. If yes, what was your view of how the two institutions work together in Tunisia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know I7. Which of the following describes most of your exposure to the World Bank Group in Tunisia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. I8. What’s your gender? 1 Female 2 Male I9. Which best represents your geographic location? 1 Tunis 2 Coastal cities 3 Rural/mountainous areas 4 Other urban centers 5 Other: ____________________________________________ Thank you for completing the survey! 133