World Bank Group Country Opinion Survey 2015: Chile FY15 Chile Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2016 World Bank Group Country Opinion Survey 2015: Chile Acknowledgements The Chile Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, and Jessica Cameron. Calita Woods, Dania Mendoza, and Isabel Tepedino provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the local fielding agency Kronos. In particular, PORG is grateful for the support from Sandra Arzubiaga (Communications Officer) who coordinated the survey related activities from Lima, Peru. 1 World Bank Group Country Opinion Survey 2015: Chile Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Chile .........................................................9 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Importance and Effectiveness......................................24 VII. How the World Bank Group Operates .......................................28 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Chile ....................37 X. Communication and Outreach ..................................................42 XI. Appendices ................................................................................47 2 World Bank Group Country Opinion Survey 2015: Chile I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Chile perceive the WBG. The survey explored:  General Issues Facing Chile  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Chile  Communication and Information Sharing  Background Information II. Methodology From May to October 2015, 486 stakeholders of the WBG in Chile were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG- supported projects/ programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; non-profit organizations/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 49 stakeholders participated in the survey (10% response rate). Respondents received and completed with the presence of a representative of the independent fielding agency. Respondents were asked about: general issues facing Chile; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Chile; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. 3 World Bank Group Country Opinion Survey 2015: Chile III. Demographics of the Sample Current Position  For further analyses, respondents from ministries/ ministerial departments/implementation agencies, PMUs, and consultants working on WBG projects were combined; respondents from non-profit organizations/community based organizations and private foundations were combined in the “CSO� category. Few respondents from the office of a minister, office of a parliamentarian, local governments, bilateral/multilateral agencies, private sector organizations, independent government institutions, and other organizations were included in the “Other� category. There were no respondents from the Office of the President/Prime Minister, financial sector/private banks, faith-based groups, trade unions, youth groups, academia, or the judiciary branch. Percentage of Respondents (N=49) Employee of a Ministry, Ministerial Department or 35% Implementation Agency Media 14% Office of Minister 8% Office of Parliamentarian 8% Other 8% Private Foundation 6% Local Government Office or Staff 4% Bilateral/Multilateral Agency 4% NGO/Community Based Organization 4% Independent Government Institution 4% PMU overseeing implementation of project/Consultant/Contractor working on World 2% Bank Group supported project/program Private Sector Organization 2% “Which of the following best describes your current position?� (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2015: Chile III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=47) Other 23% Generalist (specialized in multiple sectors) 21% Macroeconomics and fiscal management 11% Finance and markets 11% Social protection and labor 4% Education 4% Health, nutrition, and population 4% Energy and extractives 4% Governance 4% Agriculture 4% Water 2% Public-private partnerships 2% Gender 2% Urban, rural, and social development 2% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2015: Chile III. Demographics of the Sample (continued) Geographic locations  For comparisons between geographic locations, please go to appendix C (page 91). Percentage of Respondents (N=48) Outside of Santiago, 23% Santiago, 77% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=40) Other, 13% The International Finance Corporation, 5% The World Bank, 83% "Which of the following agencies of the World Bank Group do you primarily engage with in Chile?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) (Note: no respondents chose "the Multilateral Investment Guarantee Agency") 6 World Bank Group Country Opinion Survey 2015: Chile III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Chile, and the extent to which the WBG plays a relevant role in development in Chile. However, the respondents’ levels of familiarity with the WBG were not significantly correlated with the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 Employee of a Ministry/ PMU/ Consultant 6.7 CSO 6.2 Media 6.2 Other 5.5 "How familiar are you with the work of the World Bank Group in Chile?" (1 - "Not familiar at all", 10 - "Extremely familiar") 7 World Bank Group Country Opinion Survey 2015: Chile III. Demographics of the Sample (continued) Familiarity with the World Bank Group and Other Organizations  Respondents were significantly more familiar with the Inter-American Development Bank than the World Bank Group. However, compared to the Latin American Development Bank, the respondents were significantly more familiar with the World Bank Group. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 World Bank Group (WBG) 6.1 Inter-American Development Bank (IDB/BID) 6.9 Latin American Development Bank (CAF) 4.2 "How familiar are you with the work of these organizations in Chile?" (1 - "Not familiar at all", 10 - "Extremely familiar") 8 World Bank Group Country Opinion Survey 2015: Chile IV. General Issues Facing Chile Headed in the Right Direction Percentage of Respondents (N=48) Not sure, 15% The wrong direction, 19% The right direction, 67% "In general, would you say that Chile is headed in ...?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 9 World Bank Group Country Opinion Survey 2015: Chile IV. General Issues Facing Chile (continued) Development Priority Percentage of Respondents (N=48) Education 58% Social protection 38% Public sector governance/ reform 33% Equality of opportunity 29% Economic growth 25% Energy 19% Anti-corruption 13% Health 13% Water resources 10% Job creation/employment 6% Climate change 6% Gender equity 6% Crime and violence 4% Poverty reduction 4% Private sector development 4% Environmental sustainability 4% Information and communications technology 4% Global/regional integration 2% Urban development 2% Transport 2% "Listed below are a number of development priorities in Chile. Please identify which of the following you consider the most important development priorities in Chile. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 32 response options shown.) 10 World Bank Group Country Opinion Survey 2015: Chile IV. General Issues Facing Chile (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=48) Equality of opportunity 65% Education 60% Economic growth 46% Social protection 29% Job creation/employment 19% Public sector governance/ reform 10% Health 8% Energy 6% Information and communications technology 6% Gender equity 6% Water resources 6% Water and sanitation 4% Rural development 4% Crime and violence 4% Anti corruption 4% Urban development 2% Law and justice 2% Climate change 2% Regulatory framework 2% Transport 2% "The World Bank Group has commited itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Chile? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 11 World Bank Group Country Opinion Survey 2015: Chile IV. General Issues Facing Chile (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=47) Education and training that better ensure job 60% opportunity Consistent economic growth 34% Better employment opportunities for young people 21% Better employment opportunities for women 17% Greater voice and participation for citizens to help 11% ensure greater accountability Better entrepreneurial opportunities 11% More reliable social safety net 11% Greater access to health and nutrition for citizens 9% Better quality public services 6% A growing middle class 6% Better opportunity for the poor who live in rural areas 4% Greater equity of fiscal policy 4% Greater access to micro-finance for the poor 2% Better opportunity for the poor who live in urban 2% areas Other 0% "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Chile? (Choose no more than TWO)" 12 World Bank Group Country Opinion Survey 2015: Chile IV. General Issues Facing Chile (continued) Gap between the Rich and the Poor Percentage of Respondents (N=46) Don’t know, 2% A moderately big problem, 17% A very big problem, 80% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Chile?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) (Note: No respondents chose "a small problem" or "not a problem at all" as a response to this question) Climate Change Percentage of Respondents (N=46) Not too serious problem, 7% A somewhat serious problem, A very serious 37% problem, 57% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list. ) (Note: percentages may not total 100 due to rounding) (Note: No respondents chose "not a problem" or "don't know" as a response to this question) 13 World Bank Group Country Opinion Survey 2015: Chile V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts Percentage of Respondents (N=37) There is not an adequate level of citizen/civil 30% society participation The World Bank Group is not sensitive enough to 30% political/social realities on the ground Reforms are not well thought out in light of 22% country challenges The World Bank Group works too slowly 19% Other 16% Lack of/inadequate levels of capacity in 14% Government Political pressures and obstacles 14% The World Bank Group does not do adequate 11% follow through/follow-up Poor donor coordination 5% The Government works inefficiently 3% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2015: Chile V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents gave significantly lower ratings for the WBG’s effectiveness than that of the Inter-American Development Bank. However, they gave significantly higher ratings for the WBG’s effectiveness than that of the Latin American Development Bank. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 World Bank Group (WBG)¹ 6.2 Inter-American Development Bank 6.8 (IDB/BID) Latin American Development Bank 4.4 (CAF) "Overall, please rate your impression of the effectiveness of these organizations in Chile." (1 - "Not effective at all", 10 - "Very effective") ¹Indicator question 15 World Bank Group Country Opinion Survey 2015: Chile V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.2 "To what extent does the World Bank Group’s work help to achieve development results in Chile?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Chile solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 16 World Bank Group Country Opinion Survey 2015: Chile V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes� to the question “Do your projects involve both the World Bank and the IFC?� provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=14) The way the two institutions work together needs improvement, Don't know, 43% 29% The two institutions work well together, 29% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Chile?� (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding.) (Note: no respondents chose "the two institutions do not work well together" as a response to this question) 17 World Bank Group Country Opinion Survey 2015: Chile V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: respondents across stakeholder groups gave statistically similar overall ratings for the twenty five indicator questions. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 6.2 Employee of a Ministry/ PMU/ Consultant 6.9 Other 6.0 CSO 5.5 Media 5.5 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 18 World Bank Group Country Opinion Survey 2015: Chile V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=42) Policy advice, studies, analyses 41% 21% 62% Financial resources 14% 14% 28% Technical assistance 12% 14% 26% Capacity development 7% 12% 19% Data 7% 10% 17% Mobilizing third party financial resources 2% 12% 14% Other 7% 7% 14% Convening/Facilitating 7% 5% 12% Linkage to non-Bank expertise 7% Greatest value Second greatest value Donor coordination 0% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Chile?" (Respondents chose from a list.) 19 World Bank Group Country Opinion Survey 2015: Chile V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=41) Technical assistance (advice, best practice, 59% international experience, etc.) Investment lending (financing specific projects) 49% Knowledge products/services (analytical work, 27% studies, surveys, etc.) Capacity development 20% Multi-sectoral approaches 15% Don’t know 10% Policy based lending / budget support to the 7% Government Trust Fund management 2% Other 0% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Chile? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 20 World Bank Group Country Opinion Survey 2015: Chile V. Overall Attitudes toward the World Bank Group (continued) Importance and Effectiveness of WBG’s Capacity Building Work Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives to 6.8 achieve development goals) 8.5 Project implementation (or other organizational 6.7 strengthening) 7.2 Citizen engagement (incorporating citizens' 5.9 voices into development) 7.7 Effectiveness Importance "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Chile?" (1 - "Not effective at all", 10 - "Very effective") "When thinking about how to improve capacity building in Chile to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 21 World Bank Group Country Opinion Survey 2015: Chile V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness Percentage of Respondents (N=41) Not enough public disclosure of its work 37% Staff too inaccessible 20% Don’t know 17% World Bank Group’s processes too complex 17% Not willing to honestly criticize policies and reform 17% efforts in the country World Bank Group’s processes too slow 12% Imposing technocratic solutions without regard to 7% political realities Not exploring alternative policy options 7% Not adequately sensitive to political/social realities 7% in Chile Not client focused 5% Not collaborating enough with stakeholders outside 5% the Government Not aligned with country priorities 5% Other 2% Its advice and strategies do not lend themselves to 2% practical problem solving Arrogant in its approach 2% The credibility of its knowledge/data 2% Too influenced by developed countries 2% Not aligned with other donors’ work 2% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Chile? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 22 World Bank Group Country Opinion Survey 2015: Chile V. Overall Attitudes toward the World Bank Group (continued) Current Combination of World Bank Group Services Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 "When considering the national development needs in Chile, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Chile meet the national development needs of Chile?" (1-"To no degree at all", 10-"To a very significant degree") The World Bank Group Moved in the Right Direction Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Chile?" (1-"To no degree at all", 10-"To a very significant degree") 23 World Bank Group Country Opinion Survey 2015: Chile VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Energy 8.5 Equality of opportunity 8.5 Education 8.4 Economic growth 8.3 Public sector governance/ reform 8.1 Environmental sustainability 8.1 Urban development 8.1 Disaster management 8.0 Poverty reduction 7.8 Health 7.8 Water resources 7.8 Rural development 7.6 Natural resource management 7.6 Social protection 7.6 Information and communications technology 7.6 Global/regional integration 7.6 Regulatory framework 7.4 Water and sanitation 7.4 Financial markets 7.4 Gender equity 7.4 Agricultural development 7.4 Private sector development 7.3 Job creation/employment 7.3 Foreign direct investment 7.3 Anti corruption 7.3 Transport 7.2 Climate change 7.2 Crime and violence 7.1 Food security 7.1 Trade and exports 7.0 Law and justice 6.6 Communicable/non-communicable diseases 5.8 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Chile?" (1-"Not important at all", 10-"important") 24 World Bank Group Country Opinion Survey 2015: Chile VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform 7.5 Economic growth 7.2 Disaster management 7.1 Regulatory framework 7.1 Energy 7.1 Water and sanitation 7.0 Social protection 7.0 Water resources 6.9 Foreign direct investment 6.9 Private sector development 6.8 Rural development 6.8 Anti corruption 6.8 Natural resource management 6.7 Equality of opportunity 6.7 Financial markets 6.6 Health 6.5 Environmental sustainability 6.4 Crime and violence 6.4 Education 6.4 Trade and exports 6.4 Agricultural development 6.3 Poverty reduction 6.3 Urban development 6.3 Global/regional integration 6.3 Gender equity 6.2 Transport 6.1 Law and justice 6.1 Job creation/employment 6.1 Food security 6.0 Information and communications technology 5.9 Climate change 5.7 Communicable/non-communicable diseases 5.2 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Chile?" (1-"Not effective at all", 10-"Very effective") 25 World Bank Group Country Opinion Survey 2015: Chile VI. Sectoral Importance and Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Chile?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=41) To a fully Don't know, sufficient 17% degree, 5% To a very To a somewhat insufficient sufficient degree, degree, 7% 27% To a somewhat insufficient degree, 44% “To what extent do you believe that the World Bank Group's work and support help the poorest in Chile?� (Respondents chose from a list.) 26 World Bank Group Country Opinion Survey 2015: Chile VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Chile, bivariate correlational analyses were conducted using respondents’ ratings of the thirty two specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Chile. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at information and communications technology;  The WBG’s effectiveness at climate change; and  The WBG’s effectiveness at poverty reduction.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Chile, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at information and communications technology;  The WBG’s effectiveness at communicable/non-communicable diseases; and  The WBG’s effectiveness at health. 27 World Bank Group Country Opinion Survey 2015: Chile VII. How the World Bank Group Operates The World Bank Group’s Work in Chile Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group respects the positions, 8.1 views and demands of the government of Chile The World Bank Group treats clients and 8.1 stakeholders in Chile with respect The World Bank Group is an organization that does not represent a particular ideological 7.6 perspective in Chile The World Bank Group listens and takes into 7.3 account your views The World Bank Group is an organization that is 6.8 not overly influenced by any particular country The World Bank Group’s work is aligned with what I consider the development priorities for 6.5 Chile¹ The World Bank Group supports programs and 6.5 strategies that are realistic for Chile The World Bank Group supports Chile’s efforts 6.3 to reduce social exclusion Overall the World Bank Group currently plays a 5.6 relevant role in development in Chile¹ "To what extent do you agree with the following statements about the World Bank Group’s work in Chile?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 28 World Bank Group Country Opinion Survey 2015: Chile VII. How the World Bank Group Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Where country systems are adequate, the World 6.8 Bank Group makes appropriate use of them¹ The World Bank Group’s approvals and reviews 6.7 are done in a timely fashion The World Bank Group provides effective 6.6 implementation support The World Bank Group’s “Safeguard Policy� 6.5 requirements are reasonable The World Bank Group’s conditions on its 6.4 lending are reasonable Working with the World Bank Group increases 6.4 Chile's institutional capacity The World Bank Group effectively monitors and 6.3 evaluates the projects and programs it supports The World Bank Group disburses funds promptly 6.3 The World Bank Group takes decisions quickly in 6.1 Chile¹ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 29 World Bank Group Country Opinion Survey 2015: Chile VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Straightforwardness and honesty¹ 7.5 Collaboration with the Government¹ 7.3 Openness (sharing data and other information)¹ 7.1 Being a long-term partner¹ 7.0 Staff accessibility¹ 6.8 Collaboration with the private sector¹ 6.5 Collaboration with other donors and development 6.3 partners¹ Ease of access to the people at the World Bank Group who are making decisions important to my 6.3 work¹ Being inclusive¹ 6.1 Responsiveness¹ 6.0 Flexibility (in terms of changing country 5.7 circumstances)¹ Flexibility (in terms of the institution’s products and 5.6 services)¹ The speed in which it gets things accomplished on 5.5 the ground¹ Collaboration with civil society¹ 5.4 "To what extent is the World Bank Group an effective development partner in Chile, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 30 World Bank Group Country Opinion Survey 2015: Chile VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Chile?" (1-"To no degree at all", 10-"To a very significant degree") 31 World Bank Group Country Opinion Survey 2015: Chile VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Percentage of Respondents (N=36) Never, 8% Weekly, 8% Monthly, 11% Rarely, 19% A few times a year, 53% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 32 World Bank Group Country Opinion Survey 2015: Chile VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Chile’s Knowledge Needs (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 "The World Bank Group meets Chile's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.6 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 33 World Bank Group Country Opinion Survey 2015: Chile VIII. World Bank Group’s Knowledge and Instruments (continued) Flagship Report Percentage of Respondents (N=34) Yes 15% No 85% "Have you read/consulted the most recent LAC Flagship Report: [Latin American Entrepreneurs: Many Firms But Little Innovation]? (LAC Flagship Reports are annual reports prepared by the LAC Chief Economist Office.)" Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 "To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading?" (1-"To no degree at all", 10-"To a very significant degree") Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 "To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do?" (1-"To no degree at all", 10-"To a very significant degree") 34 World Bank Group Country Opinion Survey 2015: Chile VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities Mean Rating 1 2 3 4 5 6 7 8 9 10 Are translated enough into local language 6.8 Are accessible (well written and easy to 6.7 understand) Are adaptable to Chile’s specific development 6.5 challenges and country circumstances¹ Lead to practical solutions 6.5 Are timely 6.3 "In Chile, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 35 World Bank Group Country Opinion Survey 2015: Chile VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Chile’s Needs for Financial Instruments (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 "The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Chile." (1-"Strongly disagree", 10-"Strongly agree") Reimbursable Advisory Services (RAS) Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.7 "To what extent do you believe that Chile received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)?" (1-"To no degree at all", 10-"To a very significant degree") 36 World Bank Group Country Opinion Survey 2015: Chile IX. The Future Role of the WBG in Chile The World Bank Group’s Local Presence in Chile Percentage of Respondents (N=39) Less local presence, 3% Don't know, 5% The current level of local presence is adequate, 5% More local presence, 87% “To be a more effective development partner in Chile, do you believe that the World Bank Group should have...? � (Respondents chose from a list.) Selectivity of the World Bank Group’s Support Percentage of Respondents (N=33) The World Bank Group is not sufficiently selective in Chile, and it is involved in too many areas of development, 15% Don't know, 48% The World Bank Group is sufficiently selective and focuses on the most important development challenges in Chile, 36% “Which of the following best describes the World Bank Group’s support in Chile?� (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 37 World Bank Group Country Opinion Survey 2015: Chile IX. The Future Role of the WBG in Chile (continued) Making the World Bank Group of Greater Value Percentage of Respondents (N=34) Provide more adequate data/knowledge/statistics/figures on Chile’s 38% economy Increase the level of capacity development in the 32% country Collaborate more effectively with Government 26% clients Improve the competitiveness of its financing 21% compared to markets Reach out more to groups outside of Government 18% Offer more innovative knowledge services 18% Other 12% Improve the quality of its experts as related to 9% Chile’s specific challenges Reduce the complexity of obtaining World Bank 6% Group financing Ensure greater selectivity in its work 6% Offer more innovative financial products 3% Work faster 3% Increase availability of Reimbursable Advisory 0% Services (RAS) "Which of the following SHOULD the World Bank Group do to make itself of greater value in Chile? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2015: Chile IX. The Future Role of the WBG in Chile (continued) The Role of International Development Cooperation in Chile’s Development Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.0 "How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Chile’s development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 39 World Bank Group Country Opinion Survey 2015: Chile IX. The Future Role of the WBG in Chile (continued) Where the World Bank Group Should Focus its Resources Percentage of Respondents (N=45) Education 36% Social protection 31% Public sector governance/ reform 29% Poverty reduction 24% Economic growth 24% Health 20% Equality of opportunity 20% Crime and violence 11% Information and communications technology 11% Water resources 11% Rural development 9% Climate change 9% Environmental sustainability 7% Disaster management 7% Transport 7% Energy 7% Job creation/employment 7% Urban development 4% Agricultural development 4% Global/regional integration 4% “When thinking about how the World Bank Group can have the most impact on development results in Chile, in which sectoral areas do you believe the WBG should focus most of its resources in Chile? ( Choose no more than THREE)� (Respondents chose from a list. Responses combined. Top 20 of 32 response options shown.) 40 World Bank Group Country Opinion Survey 2015: Chile IX. The Future Role of the WBG in Chile (continued) Future Combination of the WBG services Percentage of Respondents (N=33) Convening services, 3% Don't know, 12% The combination is appropriate for Knowledge Chile, 15% products, 55% Financial services, 15% "When considering the combination of services that the World Bank Group offers in Chile, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Chile?" (Respondents chose from a list.) (Note: no respondents chose "none of the above" as a response to this question.) 41 World Bank Group Country Opinion Survey 2015: Chile X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 67) for all responses by stakeholder groups. General Information Sources Percentage of Respondents (N=34) Internet 85% Periodicals 47% Local newspapers 15% International newspapers 15% Social media (e.g., Facebook, blogs, Twitter, 15% YouTube, Flickr) Other 9% Local television 3% Local radio 3% International radio 0% International television 0% "How do you get most of your information about economic and social development issues in Chile? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2015: Chile X. Communication and Outreach (continued) Preferred Information Sources Percentage of Respondents (N=34) e-Newsletters 53% World Bank Group’s publications and other 35% written materials World Bank Group’s website 32% Direct contact with World Bank Group (i.e., 32% face to face meetings/discussions) World Bank Group’s 29% seminars/workshops/conferences Other 6% Mobile phones 6% Social media (e.g., Facebook, blogs, Twitter, 3% YouTube, Flickr) "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 43 World Bank Group Country Opinion Survey 2015: Chile X. Communication and Outreach (continued) Access to Information Percentage of Respondents (N=34) Yes 9% No 91% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" The WBG Website Usage Percentage of Respondents (N=34) Yes 74% No 26% "Do you use/have you used the World Bank Group website?" 44 World Bank Group Country Opinion Survey 2015: Chile X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Percentage of Respondents (N=33) Yes 9% No 91% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr)?" Evaluation of the WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 5.1 YouTube, Flickr) are valuable sources of information about the institution "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) 45 World Bank Group Country Opinion Survey 2015: Chile X. Communication and Outreach (continued) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 7.0 information requests and inquiries When I need information from the World Bank Group I know how to find it (e.g., whom to call, 6.1 where to reach them, etc.) "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) 46 World Bank Group Country Opinion Survey 2015: Chile XI. Appendices A. Responses to All Questions across All Respondents...................... 48 B. Responses to All Questions by Stakeholder Groups ...................... 65 C. Responses to Indicator Questions by Geographic Locations ......... 89 D. WBG Country Opinion Survey FY15 – Chile Questionnaire ........... 92 Chile 47 World Bank Group Country Opinion Survey 2015: Chile Appendix A: Responses to All Questions across All Respondents (N=49) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Chile Percentage of Respondents 1. In general would you say that Chile is headed in ... ? (N=48) The right direction 66.7% The wrong direction 18.8% Not sure 14.6% 2. Listed below are a number of development priorities in Chile. Please identify which of the following you consider the most important development priorities Percentage of Respondents in Chile? (Choose no more than THREE) (Responses Combined; N=48) Education 58.3% Social protection 37.5% Public sector governance/ reform 33.3% Equality of opportunity 29.2% Economic growth 25.0% Energy 18.8% Anti-corruption 12.5% Health 12.5% Water resources 10.4% Job creation/employment 6.3% Climate change 6.3% Gender equity 6.3% Crime and violence 4.2% Poverty reduction 4.2% Private sector development 4.2% Environmental sustainability 4.2% Information and communications technology 4.2% Global/regional integration 2.1% Urban development 2.1% Transport 2.1% Financial markets 2.1% Regulatory framework 2.1% Foreign direct investment 2.1% Rural development 2.1% Trade and exports 2.1% Law and justice 2.1% Disaster management 2.1% Food security 0.0% Water and sanitation 0.0% Agricultural development 0.0% Communicable/non-communicable diseases 0.0% Natural resource management 0.0% 48 World Bank Group Country Opinion Survey 2015: Chile A. General Issues Facing Chile (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Chile? (Choose no more than THREE) (Responses Combined; N=48) Equality of opportunity 64.6% Education 60.4% Economic growth 45.8% Social protection 29.2% Job creation/employment 18.8% Public sector governance/ reform 10.4% Health 8.3% Energy 6.3% Information and communications technology 6.3% Gender equity 6.3% Water resources 6.3% Water and sanitation 4.2% Rural development 4.2% Crime and violence 4.2% Anti corruption 4.2% Urban development 2.1% Law and justice 2.1% Climate change 2.1% Regulatory framework 2.1% Transport 2.1% Foreign direct investment 2.1% Natural resource management 2.1% Environmental sustainability 2.1% Disaster management 2.1% Agricultural development 2.1% Global/regional integration 0.0% Communicable/non-communicable diseases 0.0% Private sector development 0.0% Financial markets 0.0% Trade and exports 0.0% Food security 0.0% 49 World Bank Group Country Opinion Survey 2015: Chile A. General Issues Facing Chile (continued) 4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Chile? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=47) Education and training that better ensure job opportunity 59.6% Consistent economic growth 34.0% Better employment opportunities for young people 21.3% Better employment opportunities for women 17.0% Greater voice and participation for citizens to help ensure greater accountability 10.6% Better entrepreneurial opportunities 10.6% More reliable social safety net 10.6% Greater access to health and nutrition for citizens 8.5% Better quality public services 6.4% A growing middle class 6.4% Better opportunity for the poor who live in rural areas 4.3% Greater equity of fiscal policy 4.3% Greater access to micro-finance for the poor 2.1% Better opportunity for the poor who live in urban areas 2.1% Other 0.0% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Chile? Percentage of Respondents (Select only ONE response) (N=46) A very big problem 80.4% A moderately big problem 17.4% Don’t know 2.2% A small problem 0.0% Not a problem at all 0.0% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=46) A very serious problem 56.5% A somewhat serious problem 37.0% Not too serious problem 6.5% Not a problem 0.0% Don't know 0.0% 50 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Chile? (1-Not Familiarity familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank Group (WBG) 45 0 6.09 2.37 2. Inter-American Development Bank (IDB/BID) 45 0 6.93 2.32 3. Latin American Development Bank (CAF) 45 0 4.18 2.53 Overall, please rate your impression of the effectiveness of these organizations Effectiveness in Chile. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 4. World Bank Group (WBG)* 37 7 6.24 1.85 5. Inter-American Development Bank (IDB/BID) 38 6 6.76 1.82 6. Latin American Development Bank (CAF) 25 20 4.44 2.42 Staff Preparedness N DK Mean SD 7. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Chile solve its most 35 10 7.51 1.99 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 51 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group (continued) 8. When thinking about how the World Bank Group can have the most impact on development results in Chile, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Chile? (Choose no more than THREE) (Responses Combined; N=45) Education 35.6% Social protection 31.1% Public sector governance/ reform 28.9% Poverty reduction 24.4% Economic growth 24.4% Health 20.0% Equality of opportunity 20.0% Crime and violence 11.1% Information and communications technology 11.1% Water resources 11.1% Rural development 8.9% Climate change 8.9% Environmental sustainability 6.7% Disaster management 6.7% Transport 6.7% Energy 6.7% Job creation/employment 6.7% Urban development 4.4% Agricultural development 4.4% Global/regional integration 4.4% Gender equity 4.4% Private sector development 2.2% Financial markets 2.2% Water and sanitation 2.2% Regulatory framework 2.2% Anti corruption 2.2% Foreign direct investment 0.0% Food security 0.0% Trade and exports 0.0% Law and justice 0.0% Communicable/non-communicable diseases 0.0% Natural resource management 0.0% 52 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group (continued) 9. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=42) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Chile? Value Value Combined Policy advice, studies, analyses 40.5% 21.4% 61.9% Financial resources 14.3% 14.3% 28.6% Technical assistance 11.9% 14.3% 26.2% Capacity development 7.1% 11.9% 19.0% Data 7.1% 9.5% 16.7% Mobilizing third party financial resources 2.4% 11.9% 14.3% Other 7.1% 7.1% 14.3% Convening/Facilitating 7.1% 4.8% 11.9% Linkage to non-Bank expertise 2.4% 4.8% 7.1% Donor coordination 0.0% 0.0% 0.0% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Chile? (1-Not effective at all, 10-Very effective) N DK Mean SD 10. Project implementation (or other organizational strengthening) 23 19 6.74 1.54 11. Citizen engagement (incorporating citizens' voices into development) 16 26 5.94 1.91 12. Policy design (for clarity and better incentives to achieve development goals) 25 17 6.84 1.49 When thinking about how to improve capacity building in Chile to help ensure Importance better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 13. Project implementation (or other organizational strengthening) 26 13 7.15 2.13 14. Citizen engagement (incorporating citizens' voices into development) 21 17 7.71 1.90 15. Policy design (for clarity and better incentives to achieve development goals) 25 16 8.52 1.29 16. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Chile? (Choose no more than TWO) (Responses Combined; N=41) Not enough public disclosure of its work 36.6% Staff too inaccessible 19.5% Don’t know 17.1% World Bank Group’s processes too complex 17.1% Not willing to honestly criticize policies and reform efforts in the country 17.1% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 12.2% policies and procedures) Imposing technocratic solutions without regard to political realities 7.3% Not exploring alternative policy options 7.3% Not adequately sensitive to political/social realities in Chile 7.3% Not client focused 4.9% Not collaborating enough with stakeholders outside the Government 4.9% Not aligned with country priorities 4.9% Other 2.4% Its advice and strategies do not lend themselves to practical problem solving 2.4% Arrogant in its approach 2.4% The credibility of its knowledge/data 2.4% Too influenced by developed countries 2.4% Not aligned with other donors’ work 2.4% 53 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group (continued) 17. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Chile? (Choose no more than TWO) (Responses Combined; N=41) Technical assistance (advice, best practice, international experience, etc.) 58.5% Investment lending (financing specific projects) 48.8% Knowledge products/services (analytical work, studies, surveys, etc.) 26.8% Capacity development 19.5% Multi-sectoral approaches 14.6% Don’t know 9.8% Policy based lending / budget support to the Government 7.3% Trust Fund management 2.4% Other 0.0% 18. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Chile? (Choose only ONE response) (N=41) To a fully sufficient degree 4.9% To a somewhat sufficient degree 26.8% To a somewhat insufficient degree 43.9% To a very insufficient degree 7.3% Don't know 17.1% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Chile? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 19. Overall the World Bank Group currently plays a relevant role in development in 31 8 5.61 1.89 Chile* 20. The World Bank Group’s work is aligned with what I consider the development 28 11 6.46 1.71 priorities for Chile* 21. The World Bank Group supports Chile’s efforts to reduce social exclusion 26 13 6.31 2.00 22. The World Bank Group supports programs and strategies that are realistic for 26 13 6.46 1.84 Chile 23. The World Bank Group treats clients and stakeholders in Chile with respect 21 17 8.10 1.76 24. The World Bank Group is an organization that does not represent a particular 27 11 7.63 1.88 ideological perspective in Chile 25. The World Bank Group is an organization that is not overly influenced by any 23 15 6.83 2.77 particular country 26. The World Bank Group respects the positions, views and demands of the 28 11 8.14 1.92 government of Chile 27. The World Bank Group listens and takes into account your views 22 16 7.32 2.01 Level of Agreement Current combination of services N DK Mean SD 28. When considering the national development needs in Chile, to what extent does the combination of financial, knowledge and convening services that the 31 9 6.13 2.06 World Bank Group currently provides in Chile meet the national development needs of Chile? (1-To no degree at all, 10-To a very significant degree) 54 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Chile, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 29. Responsiveness* 27 12 5.96 2.01 30. Flexibility (in terms of the institution’s products and services)* 26 12 5.62 1.81 31. Flexibility (in terms of changing country circumstances)* 24 12 5.71 1.78 32. Being inclusive* 26 12 6.08 1.94 33. Openness (sharing data and other information)* 26 12 7.12 2.23 34. Staff accessibility* 24 13 6.75 2.54 35. Straightforwardness and honesty* 25 13 7.48 2.08 36. Ease of access to the people at the World Bank Group who are making decisions 24 13 6.25 2.44 important to my work* 37. Collaboration with civil society* 21 16 5.38 2.52 38. Collaboration with the Government* 26 13 7.27 2.27 39. Collaboration with other donors and development partners* 18 20 6.28 2.42 40. Collaboration with the private sector* 21 17 6.52 2.18 41. The speed in which it gets things accomplished on the ground* 21 16 5.48 2.23 42. Being a long-term partner* 24 13 6.96 2.37 43. To be a more effective development partner in Chile, do you believe that the Percentage of Respondents World Bank Group should have…? (Select only ONE response) (N=39) More local presence 87.2% The current level of local presence is adequate 5.1% Less local presence 2.6% Don't know 5.1% 44. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=37) There is not an adequate level of citizen/civil society participation 29.7% The World Bank Group is not sensitive enough to political/social realities on the 29.7% ground Reforms are not well thought out in light of country challenges 21.6% The World Bank Group works too slowly 18.9% Other 16.2% Lack of/inadequate levels of capacity in Government 13.5% Political pressures and obstacles 13.5% The World Bank Group does not do adequate follow through/follow-up 10.8% Poor donor coordination 5.4% The Government works inefficiently 2.7% 55 World Bank Group Country Opinion Survey 2015: Chile C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Chile? (1-Not important at all, 10-Very important) N DK Mean SD Anti corruption 29 8 7.31 2.22 Information and communications technology 31 6 7.58 2.11 Transport 28 9 7.21 2.47 Crime and violence 28 9 7.11 2.22 Law and justice 29 8 6.59 2.06 Water resources 29 8 7.76 2.20 Urban development 30 7 8.10 1.97 Environmental sustainability 29 8 8.10 1.88 Regulatory framework 30 7 7.43 1.91 Communicable/non-communicable diseases 27 10 5.78 2.67 Poverty reduction 32 6 7.81 2.24 Gender equity 28 9 7.39 2.11 Private sector development 29 8 7.34 2.22 Foreign direct investment 28 9 7.32 2.40 Water and sanitation 30 7 7.43 2.30 Trade and exports 29 8 7.00 2.25 Economic growth 29 8 8.31 1.89 Energy 29 8 8.52 1.55 Disaster management 28 8 7.96 2.30 Public sector governance/ reform 30 8 8.13 2.26 Job creation/employment 30 8 7.33 2.28 Financial markets 30 7 7.43 2.16 Equality of opportunity 30 7 8.47 1.50 Health 30 7 7.77 1.77 Rural development 29 7 7.62 1.95 Global/regional integration 30 7 7.57 2.22 Food security 29 7 7.10 1.97 Education 31 7 8.39 1.94 Social protection 29 7 7.59 2.20 Climate change 30 7 7.17 2.53 Agricultural development 29 8 7.38 2.23 Natural resource management 30 8 7.60 2.33 56 World Bank Group Country Opinion Survey 2015: Chile C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Chile? (1-Not effective at all, 10-Very effective) N DK Mean SD Anti corruption 9 21 6.78 2.28 Information and communications technology 14 21 5.86 1.99 Transport 14 25 6.14 1.88 Crime and violence 10 25 6.40 1.96 Law and justice 10 18 6.10 2.08 Water resources 17 18 6.94 1.82 Urban development 11 23 6.27 2.24 Environmental sustainability 14 20 6.43 1.79 Regulatory framework 13 20 7.08 1.85 Communicable/non-communicable diseases 9 25 5.22 2.39 Poverty reduction 17 17 6.29 2.11 Gender equity 12 23 6.17 2.17 Private sector development 13 21 6.85 1.99 Foreign direct investment 12 23 6.92 1.98 Water and sanitation 15 20 7.00 1.96 Trade and exports 11 23 6.36 2.29 Economic growth 17 18 7.18 1.63 Energy 14 21 7.07 1.59 Disaster management 14 22 7.14 2.14 Public sector governance/ reform 16 16 7.50 2.03 Job creation/employment 13 22 6.08 2.14 Financial markets 11 24 6.64 1.91 Equality of opportunity 15 20 6.67 1.99 Health 12 23 6.50 2.58 Rural development 15 23 6.80 2.11 Global/regional integration 12 23 6.25 2.45 Food security 13 22 6.00 2.31 Education 15 20 6.40 2.10 Social protection 13 22 7.00 1.73 Climate change 15 20 5.73 2.63 Agricultural development 13 21 6.31 2.06 Natural resource management 12 23 6.67 2.10 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Chile? (Select only ONE response) (N=36) At the Headquarters (in Washington D.C.) 50.0% In the country 5.6% Don't know 44.4% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve 27 10 6.19 1.88 development results in Chile? (1-To no degree at all, 10-To a very significant degree) 57 World Bank Group Country Opinion Survey 2015: Chile C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Chile? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 24 13 6.00 1.84 of Chile* 6. The World Bank Group meets Chile’s needs for knowledge services (e.g., 28 9 7.07 1.80 research, analysis, data, technical assistance)* Reimbursable Advisory Service N DK Mean SD 7. To what extent do you believe that Chile received value for money from the 12 24 6.67 2.15 World Bank Group’s Reimbursable Advisory Services (RAS)? Measuring and Correcting Work N DK Mean SD 8. To what extent do you believe the World Bank Group measures and corrects 15 22 6.13 1.88 its work in real time in Chile? 58 World Bank Group Country Opinion Survey 2015: Chile D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=36) Weekly 8.3% Monthly 11.1% A few times a year 52.8% Rarely 19.4% Never 8.3% In Chile, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 25 11 6.28 2.46 3. Lead to practical solutions 26 10 6.46 2.00 4. Are accessible (well written and easy to understand) 28 9 6.71 2.37 5. Are translated enough into local language 26 10 6.81 2.65 6. Are adaptable to Chile’s specific development challenges and country 26 10 6.50 2.20 circumstances* Overall Evaluations N DK Mean SD 7. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?* 26 9 6.88 1.90 (1-Not significant at all, 10-Very significant) 8. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 28 9 7.57 1.57 technical quality) 9. Have you read/consulted the most recent LAC Flagship Report: [Latin American Entrepreneurs: Many Firms But Little Innovation]? (LAC Flagship Percentage of Respondents Reports are annual reports prepared by the LAC Chief Economist Office.) (N=34) Yes 14.7% No 85.3% Flagship Report N DK Mean SD 10. To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading? (1-To no 4 3 7.25 2.22 degree at all, 10-To a very significant degree) 11. To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do? (1-To no degree at all, 10-To a very 4 3 7.25 2.22 significant degree) 59 World Bank Group Country Opinion Survey 2015: Chile E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 14 20 6.29 2.49 2. The World Bank Group effectively monitors and evaluates the projects and 18 16 6.33 2.30 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 16 18 6.69 2.24 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 11 23 6.55 2.16 5. The World Bank Group’s conditions on its lending are reasonable 14 20 6.43 2.38 6. The World Bank Group takes decisions quickly in Chile* 14 19 6.14 2.28 7. Working with the World Bank Group increases Chile's institutional capacity 19 15 6.42 2.50 8. Where country systems (e.g., procurement, financial management, etc.) are 14 20 6.79 2.01 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 18 16 6.56 2.31 supervision of projects) WBG Promoting PPP in Chile N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Chile? (1-To no degree at 23 11 6.35 1.99 all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in Chile? (Select only one response) (N=34) Don't know 44.1% The World Bank Group does not take enough risk in Chile 32.4% The World Bank Group's approach to risk is appropriate 23.5% The World Bank Group takes too much risk in Chile 0.0% 12. Which of the following best describes the World Bank Group’s support in Chile? Percentage of Respondents (Select only one response) (N=33) Don't know 48.5% The World Bank Group is sufficiently selective and focuses on the most important 36.4% development challenges in Chile The World Bank Group is not sufficiently selective in Chile, and it is involved in too 15.2% many areas of development 60 World Bank Group Country Opinion Survey 2015: Chile F. The Future Role of the World Bank Group in Chile The World Bank Group moving in the Right Direction N DK Mean SD 1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in 20 14 6.45 2.04 Chile? (1-To no degree at all, 10-To a very significant degree) Role of the International Development Cooperation N DK Mean SD 2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Chile’s 28 6 8.00 1.61 development in the near future? (1-To no degree at all, 10-To a very significant degree) 3. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Chile? (Choose no more than TWO) (Responses Combined; N=34) Provide more adequate data/knowledge/statistics/figures on Chile’s economy 38.2% Increase the level of capacity development in the country 32.4% Collaborate more effectively with Government clients (e.g., national, state, local) 26.5% Improve the competitiveness of its financing compared to markets (e.g., cost, 20.6% timeliness, other terms) Reach out more to groups outside of Government 17.6% Offer more innovative knowledge services 17.6% Other 11.8% Improve the quality of its experts as related to Chile’s specific challenges 8.8% Reduce the complexity of obtaining World Bank Group financing 5.9% Ensure greater selectivity in its work 5.9% Offer more innovative financial products 2.9% Work faster 2.9% Increase availability of Reimbursable Advisory Services (RAS) 0.0% 4. When considering the combination of services that the World Bank Group offers in Chile, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Percentage of Respondents Chile? (Select only ONE response) (N=33) Knowledge products 54.5% Financial services 15.2% The combination is appropriate for Chile 15.2% Don't know 12.1% Convening services 3.0% None of the above 0.0% 61 World Bank Group Country Opinion Survey 2015: Chile G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Chile? (Choose no more than TWO) (Responses Combined; N=34) Internet 85.3% Periodicals 47.1% Local newspapers 14.7% International newspapers 14.7% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 14.7% Other 8.8% Local television 2.9% Local radio 2.9% International radio 0.0% International television 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=34) e-Newsletters 52.9% World Bank Group’s publications and other written materials 35.3% World Bank Group’s website 32.4% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 32.4% World Bank Group’s seminars/workshops/conferences 29.4% Other 5.9% Mobile phones 5.9% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 2.9% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=34) Yes 8.8% No 91.2% Percentage of Respondents 4. (N=34) Yes 73.5% No 26.5% 5. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=33) Yes 9.1% No 90.9% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. When I need information from the World Bank Group I know how to 28 6 6.07 2.52 find it (e.g., whom to call, where to reach them, etc.) 7. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 17 16 5.06 2.05 institution 8. The World Bank Group is responsive to my information requests and 14 17 7.00 1.84 inquiries 62 World Bank Group Country Opinion Survey 2015: Chile H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=49) Employee of a Ministry, Ministerial Department or Implementation Agency 34.7% Media 14.3% Office of Minister 8.2% Office of Parliamentarian 8.2% Other 8.2% Private Foundation 6.1% Local Government Office or Staff 4.1% Bilateral/Multilateral Agency 4.1% NGO/Community Based Organization 4.1% Independent Government Institution 4.1% PMU overseeing implementation of project/Consultant/Contractor working on 2.0% World Bank Group supported project/program Private Sector Organization 2.0% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=47) Other 23.4% Generalist (specialized in multiple sectors) 21.3% Macroeconomics and fiscal management 10.6% Finance and markets 10.6% Social protection and labor 4.3% Education 4.3% Health, nutrition, and population 4.3% Energy and extractives 4.3% Governance 4.3% Agriculture 4.3% Water 2.1% Public-private partnerships 2.1% Gender 2.1% Urban, rural, and social development 2.1% 3. Which one of the following best describes your level of interaction with the Percentage of Respondents World Bank Group in your country? (Select only ONE response) (N=45) I have never collaborated with the World Bank Group 57.8% I have previously collaborate with the World Bank Group 20.0% I currently collaborate with the World Bank Group 13.3% Both of the above 8.9% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Chile? (Select only ONE response) (N=40) The World Bank 82.5% Other 12.5% The International Finance Corporation 5.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 63 World Bank Group Country Opinion Survey 2015: Chile H. Background Information (continued) Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=42) Yes 26.2% No 73.8% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Chile? (Select only ONE response) (N=14) Don't know 42.9% The two institutions work well together 28.6% The way the two institutions work together needs improvement 28.6% The two institutions do not work well together 0.0% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Chile? (Choose no more than TWO) (Responses Combined; N=47) Use World Bank Group reports/data 48.9% Use World Bank Group website for information, data, research, etc. 40.4% Observer (i.e., follow in media, discuss in informal conversations, etc.) 31.9% Collaborate as part of my professional duties 27.7% Engage in World Bank Group related/sponsored events/activities 14.9% Percentage of Respondents 8. What’s your gender? (N=48) Female 29.2% Male 70.8% Percentage of Respondents 9. Which best represents your geographic location? (N=48) Santiago 77.1% Outside of Santiago 22.9% 64 World Bank Group Country Opinion Survey 2015: Chile Appendix B: Responses to All Questions by Stakeholder Groups1  Employee of a Ministry/ PMU/ Consultant N=18  CSO N=5 Media N=7 Other N=19 A. General Issues facing Chile In general, would you say that Chile is headed in...?* Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other The right direction 94.1% 20.0% 28.6% 68.4% The wrong direction 0.0% 20.0% 42.9% 26.3% Not sure 5.9% 60.0% 28.6% 5.3% *Significantly different between stakeholder groups 1 Only 49 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 65 World Bank Group Country Opinion Survey 2015: Chile A. General Issues facing Chile (continued) Listed below are a number of development priorities in Chile. Please identify which of the following you consider the most important development priorities in Chile? (Choose no more than THREE) Employee of a Percentage of Respondents Ministry/ PMU/ (Responses combined) Consultant CSO Media Other Social protection 41.2% 20.0% 42.9% 36.8% Food security 0.0% 0.0% 0.0% 0.0% Public sector governance/ reform 52.9% 20.0% 28.6% 21.1% Global/regional integration 5.9% 0.0% 0.0% 0.0% Gender equity 0.0% 20.0% 0.0% 10.5% Private sector development 0.0% 0.0% 0.0% 10.5% Foreign direct investment 5.9% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% Anti-corruption 11.8% 0.0% 28.6% 10.5% Job creation/employment 0.0% 20.0% 0.0% 10.5% Rural development 5.9% 0.0% 0.0% 0.0% Financial markets 5.9% 0.0% 0.0% 0.0% Urban development 5.9% 0.0% 0.0% 0.0% Environmental sustainability 5.9% 20.0% 0.0% 0.0% Equality of opportunity 23.5% 20.0% 14.3% 42.1% Health 11.8% 0.0% 28.6% 10.5% Education 58.8% 60.0% 85.7% 47.4% Poverty reduction 0.0% 0.0% 14.3% 5.3% Energy 11.8% 20.0% 14.3% 26.3% Water resources 23.5% 0.0% 0.0% 5.3% Transport 5.9% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 14.3% 10.5% Agricultural development 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 5.3% Crime and violence 0.0% 20.0% 0.0% 5.3% Economic growth 23.5% 40.0% 14.3% 26.3% Law and justice 0.0% 0.0% 0.0% 5.3% Regulatory framework 0.0% 0.0% 14.3% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 5.3% Information and communications technology 0.0% 20.0% 0.0% 5.3% 66 World Bank Group Country Opinion Survey 2015: Chile A. General Issues facing Chile (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Chile? (Choose no more than THREE) Employee of a Percentage of Respondents Ministry/ PMU/ (Responses combined) Consultant CSO Media Other Water and sanitation 5.9% 0.0% 0.0% 5.3% Equality of opportunity 70.6% 60.0% 42.9% 68.4% Economic growth 52.9% 60.0% 28.6% 42.1% Climate change 0.0% 0.0% 0.0% 5.3% Global/regional integration 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 20.0% 0.0% 10.5% Rural development 5.9% 0.0% 0.0% 5.3% Urban development 5.9% 0.0% 0.0% 0.0% Regulatory framework 5.9% 0.0% 0.0% 0.0% Water resources 5.9% 0.0% 0.0% 10.5% Social protection 29.4% 0.0% 42.9% 31.6% Law and justice 0.0% 0.0% 14.3% 0.0% Transport 0.0% 0.0% 0.0% 5.3% Crime and violence 0.0% 20.0% 0.0% 5.3% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 20.0% 14.3% 5.3% Anti corruption 0.0% 20.0% 0.0% 5.3% Private sector development 0.0% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 5.3% Education 64.7% 60.0% 85.7% 47.4% Energy 5.9% 0.0% 14.3% 5.3% Public sector governance/ reform 17.6% 20.0% 14.3% 0.0% Natural resource management 0.0% 0.0% 14.3% 0.0% Environmental sustainability 5.9% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 5.3% Health 5.9% 0.0% 14.3% 10.5% Agricultural development 0.0% 0.0% 0.0% 5.3% Job creation/employment 17.6% 20.0% 14.3% 21.1% Financial markets 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 67 World Bank Group Country Opinion Survey 2015: Chile A. General Issues facing Chile (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growt h and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Chile? (Choose no more than TWO) Employee of a Percentage of Respondents Ministry/ PMU/ (Responses combined) Consultant CSO Media Other Better employment opportunities for young people 22.2% 0.0% 33.3% 22.2% Better employment opportunities for women 11.1% 20.0% 16.7% 22.2% Greater access to micro-finance for the poor 5.6% 0.0% 0.0% 0.0% Greater voice and participation for citizens to help ensure greater accountability 11.1% 20.0% 16.7% 5.6% Greater access to health and nutrition for citizens 5.6% 0.0% 0.0% 16.7% Better entrepreneurial opportunities 11.1% 0.0% 33.3% 5.6% A growing middle class 0.0% 20.0% 0.0% 11.1% Better opportunity for the poor who live in rural areas 5.6% 0.0% 0.0% 5.6% Better opportunity for the poor who live in urban areas 0.0% 0.0% 16.7% 0.0% Consistent economic growth 33.3% 60.0% 0.0% 38.9% More reliable social safety net 5.6% 20.0% 16.7% 11.1% Greater equity of fiscal policy 5.6% 0.0% 0.0% 5.6% Education and training that better ensure job opportunity 66.7% 60.0% 66.7% 50.0% Better quality public services 11.1% 0.0% 0.0% 5.6% Other 0.0% 0.0% 0.0% 0.0% Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Chile? (Select only ONE response) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other A very big problem 88.2% 80.0% 100.0% 66.7% A moderately big problem 11.8% 20.0% 0.0% 27.8% A small problem 0.0% 0.0% 0.0% 0.0% Not a problem at all 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 5.6% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other A very serious problem 58.8% 60.0% 66.7% 50.0% A somewhat serious problem 29.4% 20.0% 33.3% 50.0% Not too serious problem 11.8% 20.0% 0.0% 0.0% Not a problem 0.0% 0.0% 0.0% 0.0% Don't know 0.0% 0.0% 0.0% 0.0% 68 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Chile? Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG) 16 6.69 2.06 5 6.20 3.35 6 6.17 2.14 18 5.50 2.48 Inter-American Development Bank (IDB/BID) 16 6.81 2.56 5 7.20 2.59 6 6.67 1.75 18 7.06 2.36 Latin American Development Bank (CAF) 16 4.44 2.42 5 3.20 2.77 6 4.83 3.19 18 4.00 2.45 (1-Not familiar at all, 10-Extremely familiar) Overall, please rate your impression of the effectiveness of these organizations in Chile. Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG) 14 7.07 1.98 3 5.00 1.00 5 5.00 1.41 15 6.13 1.68 Inter-American Development Bank (IDB/BID) 12 7.08 1.68 4 6.75 2.99 6 5.33 1.21 16 7.06 1.69 Latin American Development Bank (CAF) 8 5.13 2.23 2 4.50 2.12 4 3.75 2.75 11 4.18 2.68 (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Chile solve its 15 7.87 2.13 1 7.00 0 5 7.60 2.30 14 7.14 1.88 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 69 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Chile, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Chile? (Choose no more than THREE) Employee of a Percentage of Respondents Ministry/ PMU/ (Responses combined) Consultant CSO Media Other Social protection 31.3% 20.0% 16.7% 38.9% Crime and violence 12.5% 20.0% 0.0% 11.1% Transport 12.5% 0.0% 0.0% 5.6% Agricultural development 0.0% 0.0% 0.0% 11.1% Global/regional integration 6.3% 0.0% 0.0% 5.6% Gender equity 0.0% 20.0% 0.0% 5.6% Public sector governance/ reform 31.3% 20.0% 33.3% 27.8% Health 18.8% 20.0% 16.7% 22.2% Rural development 12.5% 0.0% 16.7% 5.6% Foreign direct investment 0.0% 0.0% 0.0% 0.0% Education 37.5% 80.0% 50.0% 16.7% Energy 6.3% 0.0% 16.7% 5.6% Job creation/employment 0.0% 0.0% 0.0% 16.7% Financial markets 0.0% 0.0% 0.0% 5.6% Urban development 0.0% 0.0% 0.0% 11.1% Environmental sustainability 12.5% 0.0% 0.0% 5.6% Water resources 18.8% 0.0% 0.0% 11.1% Equality of opportunity 12.5% 40.0% 16.7% 22.2% Private sector development 0.0% 0.0% 0.0% 5.6% Water and sanitation 0.0% 0.0% 0.0% 5.6% Food security 0.0% 0.0% 0.0% 0.0% Climate change 6.3% 0.0% 16.7% 11.1% Poverty reduction 25.0% 20.0% 50.0% 16.7% Trade and exports 0.0% 0.0% 0.0% 0.0% Economic growth 25.0% 40.0% 16.7% 22.2% Law and justice 0.0% 0.0% 0.0% 0.0% Regulatory framework 6.3% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 0.0% 16.7% 0.0% Information and communications technology 6.3% 20.0% 16.7% 11.1% Disaster management 18.8% 0.0% 0.0% 0.0% 70 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Chile? Employee of a Greatest Value Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Convening/Facilitating 13.3% 0.0% 0.0% 5.9% Data 6.7% 0.0% 20.0% 5.9% Policy advice, studies, analyses 20.0% 40.0% 60.0% 52.9% Financial resources 20.0% 20.0% 20.0% 5.9% Capacity development 20.0% 0.0% 0.0% 0.0% Technical assistance 13.3% 20.0% 0.0% 11.8% Mobilizing third party financial resources 0.0% 0.0% 0.0% 5.9% Donor coordination 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 6.7% 0.0% 0.0% 0.0% Other 0.0% 20.0% 0.0% 11.8% Employee of a nd 2 Greatest Value Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Convening/Facilitating 6.7% 0.0% 0.0% 5.9% Data 0.0% 20.0% 20.0% 11.8% Policy advice, studies, analyses 33.3% 20.0% 20.0% 11.8% Financial resources 20.0% 0.0% 0.0% 17.6% Capacity development 0.0% 20.0% 0.0% 23.5% Technical assistance 13.3% 0.0% 40.0% 11.8% Mobilizing third party financial resources 20.0% 20.0% 20.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 6.7% 0.0% 0.0% 5.9% Other 0.0% 20.0% 0.0% 11.8% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Chile? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational strengthening) 10 7.10 1.97 2 6.50 0.71 2 7.00 0.00 9 6.33 1.32 Citizen engagement (incorporating citizens' voices into 7 7.14 1.77 - - - 2 6.00 1.41 7 4.71 1.50 development)* Policy design (for clarity and better incentives to achieve 9 7.00 1.80 1 8.00 - 4 7.75 0.96 11 6.27 1.27 development goals) *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Chile to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational strengthening) 11 7.00 2.53 3 7.67 0.58 2 6.50 2.12 10 7.30 2.16 Citizen engagement (incorporating citizens' voices into 9 7.33 2.35 1 10.00 0 2 8.00 1.41 9 7.78 1.56 development) Policy design (for clarity and better incentives to achieve 11 8.27 1.62 1 9.00 0 3 8.67 0.58 10 8.70 1.16 development goals) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Chile? (Choose no more than TWO) Employee of a Percentage of Respondents Ministry/ PMU/ (Responses combined) Consultant CSO Media Other Staff too inaccessible 13.3% 20.0% 60.0% 12.5% Not exploring alternative policy options 6.7% 0.0% 0.0% 12.5% Not collaborating enough with stakeholders outside the Government 0.0% 20.0% 20.0% 0.0% Its advice and strategies do not lend themselves to practical problem solving 6.7% 0.0% 0.0% 0.0% Not enough public disclosure of its work 26.7% 40.0% 20.0% 50.0% Arrogant in its approach 0.0% 0.0% 0.0% 6.3% Not client focused 6.7% 20.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 6.3% World Bank Group’s processes too complex 26.7% 20.0% 0.0% 12.5% Not willing to honestly criticize policies and reform efforts in the country 13.3% 20.0% 40.0% 12.5% Too influenced by developed countries 0.0% 0.0% 0.0% 6.3% Imposing technocratic solutions without regard to political realities 20.0% 0.0% 0.0% 0.0% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 20.0% 0.0% 0.0% 12.5% Not aligned with other donors’ work 0.0% 0.0% 0.0% 6.3% Not aligned with country priorities 0.0% 0.0% 20.0% 6.3% Not adequately sensitive to political/social realities in Chile 6.7% 0.0% 0.0% 12.5% Other 6.7% 0.0% 0.0% 0.0% Don’t know 13.3% 40.0% 20.0% 12.5% 72 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Chile? (Choose no more than TWO) Employee of a Percentage of Respondents Ministry/ PMU/ (Responses combined) Consultant CSO Media Other Trust Fund management 0.0% 20.0% 0.0% 0.0% Knowledge products/services (analytical work, studies, surveys, 20.0% 40.0% 40.0% 25.0% etc.) Investment lending (financing specific projects) 40.0% 60.0% 80.0% 43.8% Technical assistance (advice, best practice, international 66.7% 40.0% 60.0% 56.3% experience, etc.) Capacity development 20.0% 0.0% 0.0% 31.3% Policy based lending / budget support to the Government 6.7% 0.0% 20.0% 6.3% Multi-sectoral approaches 6.7% 0.0% 0.0% 31.3% Other 0.0% 0.0% 0.0% 0.0% Don’t know 20.0% 20.0% 0.0% 0.0% To what extent do you believe that the World Bank Group’s work and support help the poorest in Chile? Employee of a Percentage of Respondents Ministry/ PMU/ (Responses combined) Consultant CSO Media Other To a fully sufficient degree 6.7% 0.0% 0.0% 6.3% To a somewhat sufficient degree 46.7% 0.0% 20.0% 18.8% To a somewhat insufficient degree 20.0% 60.0% 60.0% 56.3% To a very insufficient degree 6.7% 0.0% 20.0% 6.3% Don't know 20.0% 40.0% 0.0% 12.5% 73 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Chile? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 11 6.09 1.76 3 5.33 1.15 5 6.00 1.58 12 5.08 2.27 development in Chile The World Bank Group’s work is aligned with what I consider 11 7.09 1.51 2 5.50 0.71 5 6.00 2.24 10 6.20 1.75 the development priorities for Chile The World Bank Group supports Chile’s efforts to reduce 11 7.64 1.63 2 6.00 0.00 3 5.33 1.15 10 5.20 1.99 social exclusion* The World Bank Group supports programs and strategies that 11 7.00 2.19 2 5.50 0.71 3 5.33 1.15 10 6.40 1.65 are realistic for Chile The World Bank Group treats clients and stakeholders in Chile 11 8.55 1.75 1 8.00 0 2 7.00 2.83 7 7.71 1.70 with respect The World Bank Group is an organization that does not 12 8.00 1.65 3 7.00 1.73 4 7.50 2.08 8 7.38 2.39 represent a particular ideological perspective in Chile The World Bank Group is an organization that is not overly 9 7.89 1.96 1 6.00 0 4 6.50 3.42 9 6.00 3.28 influenced by any particular country The World Bank Group respects the positions, views and 11 8.36 2.20 2 9.00 1.41 5 7.00 1.87 10 8.30 1.70 demands of the government of Chile The World Bank Group listens and takes into account your views 11 8.09 1.58 1 8.00 0 2 6.00 1.41 8 6.50 2.45 *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD When considering the national development needs in Chile, to what extent does the combination of financial, knowledge and 13 7.31 1.89 3 4.33 .58 5 6.40 2.19 10 5.00 1.63 convening services that the World Bank Group currently provides in Chile meet the national development needs of Chile?* *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Chile, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 11 6.91 2.21 2 4.00 0.00 4 4.75 1.71 10 5.80 1.62 Flexibility (in terms of the institution’s products and services) 10 6.10 1.52 2 5.00 1.41 4 4.25 1.50 10 5.80 2.15 Flexibility (in terms of changing country circumstances) 9 6.78 1.39 2 4.00 0.00 4 4.75 1.26 9 5.44 2.01 Being inclusive 9 7.11 1.96 2 4.50 0.71 5 5.60 2.19 10 5.70 1.70 Openness (sharing data and other information) 9 8.00 1.41 1 5.00 0.00 5 6.20 2.77 11 7.00 2.49 Staff accessibility* 9 8.22 1.79 2 7.00 1.41 3 3.33 2.08 10 6.40 2.50 Straightforwardness and honesty 10 8.30 1.70 2 5.00 1.41 4 6.00 2.58 9 7.78 1.86 Ease of access to the people at the World Bank Group who are 10 7.60 2.67 2 6.50 0.71 3 4.67 0.58 9 5.22 2.11 with important making decisions Collaboration to my work civil society 8 6.75 2.92 2 4.00 0.00 3 4.67 1.53 8 4.63 2.33 Collaboration with the Government 11 7.73 2.57 1 3.00 0.00 5 6.80 1.79 9 7.44 1.88 Collaboration with other donors and development partners 7 6.29 2.98 - - - 4 6.25 2.50 7 6.29 2.14 Collaboration with the private sector 8 6.75 2.76 1 5.00 0.00 5 6.20 2.17 7 6.71 1.80 The speed in which it gets things accomplished on the ground 10 6.40 2.59 2 3.50 0.71 3 4.33 1.15 6 5.17 1.72 Being a long-term partner 9 7.00 2.74 2 4.50 0.71 4 7.00 2.71 9 7.44 2.01 *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2015: Chile B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Chile, do you believe that the World Bank Group should have … ?* (Select only ONE response) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other More local presence 92.9% 60.0% 100.0% 86.7% The current level of local presence is adequate 0.0% 0.0% 0.0% 13.3% Less local presence 7.1% 0.0% 0.0% 0.0% Don't know 0.0% 40.0% 0.0% 0.0% *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Percentage of Respondents Ministry/ PMU/ (Responses combined) Consultant CSO Media Other The World Bank Group does not do adequate follow 7.7% 40.0% 0.0% 7.1% through/follow-up Poor donor coordination 7.7% 0.0% 0.0% 7.1% The World Bank Group is not sensitive enough to political/social 30.8% 20.0% 20.0% 35.7% realities on the ground Lack of/inadequate levels of capacity in Government 15.4% 20.0% 0.0% 14.3% There is not an adequate level of citizen/civil society 23.1% 40.0% 80.0% 14.3% participation* The World Bank Group works too slowly 30.8% 0.0% 40.0% 7.1% The Government works inefficiently 0.0% 0.0% 20.0% 0.0% Political pressures and obstacles 15.4% 0.0% 0.0% 21.4% Reforms are not well thought out in light of country challenges 15.4% 20.0% 20.0% 28.6% Other 15.4% 20.0% 0.0% 21.4% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2015: Chile C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Chile? (1-Not important at all, 10-Very important) Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/ Cons ultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 9 6.89 2.67 1 8.00 0.00 5 8.20 1.79 14 7.21 2.19 Inform ation and com m unications technology 10 7.80 2.44 1 4.00 0.00 5 7.20 1.48 15 7.80 2.01 Trans port 9 6.89 2.67 1 5.00 0.00 4 7.50 0.58 14 7.50 2.77 Crim e and violence 9 6.33 2.69 1 4.00 0.00 4 7.75 0.50 14 7.64 2.02 Law and jus tice 9 6.44 2.60 1 4.00 0.00 4 7.00 1.41 15 6.73 1.91 Water res ources 9 7.11 3.10 1 8.00 0.00 4 7.00 1.15 15 8.33 1.76 Urban developm ent 9 7.67 2.40 1 9.00 0.00 5 8.00 1.22 15 8.33 2.02 Environm ental s us tainability 9 7.00 2.69 1 9.00 0.00 4 8.25 0.50 15 8.67 1.29 Regulatory fram ework 9 7.56 2.24 1 9.00 0.00 5 7.00 1.58 15 7.40 1.92 Com m unicable/non-com m unicable dis eas es 7 5.71 2.69 1 3.00 0.00 4 4.50 3.11 15 6.33 2.58 Poverty reduction 10 7.50 2.76 2 6.00 2.83 5 7.00 2.65 15 8.53 1.51 Gender equity 8 6.50 2.62 1 4.00 0.00 5 7.40 1.52 14 8.14 1.70 Private s ector developm ent 8 7.13 2.17 1 4.00 0.00 5 7.40 1.52 15 7.67 2.44 Foreign direct inves tm ent 8 6.88 2.30 1 4.00 0.00 5 7.40 1.52 14 7.79 2.69 Water and s anitation 9 7.11 2.42 1 8.00 0.00 5 6.20 1.30 15 8.00 2.48 Trade and exports 9 6.78 1.79 1 3.00 0.00 5 6.60 1.14 14 7.57 2.62 Econom ic growth 9 7.89 2.03 1 8.00 0.00 5 8.60 1.14 14 8.50 2.14 Energy 9 8.33 1.80 1 9.00 0.00 5 7.60 1.82 14 8.93 1.27 Dis as ter m anagem ent 9 7.67 2.50 1 8.00 0.00 4 5.75 2.22 14 8.79 1.93 Public s ector governance/ reform 9 7.56 3.00 1 8.00 0.00 5 8.60 1.14 15 8.33 2.16 Job creation/em ploym ent 9 6.78 2.59 1 8.00 0.00 5 7.60 0.55 15 7.53 2.56 Financial m arkets 9 6.56 2.24 1 7.00 0.00 5 7.80 1.64 15 7.87 2.29 Equality of opportunity 9 8.56 1.67 1 8.00 0.00 5 7.80 1.10 15 8.67 1.59 Health 9 7.22 2.39 1 8.00 0.00 5 7.00 1.22 15 8.33 1.45 Rural developm ent 9 7.00 2.45 1 4.00 0.00 5 7.80 1.48 14 8.21 1.48 Global/regional integration 9 7.11 2.03 1 3.00 0.00 5 8.00 1.22 15 8.00 2.36 Food s ecurity 8 7.38 1.85 1 5.00 0.00 5 6.20 2.17 15 7.40 1.99 Education 10 8.30 2.75 1 8.00 0.00 5 8.20 0.84 15 8.53 1.73 Social protection 9 7.22 2.91 - - - 5 7.20 1.30 15 7.93 2.02 Clim ate change 9 7.00 3.04 1 2.00 0.00 5 6.00 1.87 15 8.00 1.96 Agricultural developm ent 9 6.56 2.65 1 3.00 0.00 4 8.00 2.16 15 8.00 1.60 Natural res ource m anagem ent 9 6.89 3.18 2 5.00 2.83 4 7.75 2.06 15 8.33 1.45 77 World Bank Group Country Opinion Survey 2015: Chile C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Chile? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 2 8.00 0.00 - - - 2 6.00 0.00 5 6.60 3.05 Information and communications technology 4 7.00 0.82 1 3.00 0.00 2 5.50 0.71 7 5.71 2.43 Transport 4 7.00 1.15 2 5.00 0.00 2 7.00 1.41 6 5.67 2.50 Crime and violence 3 6.33 0.58 - - - 2 6.50 0.71 5 6.40 2.88 Law and justice 3 6.33 0.58 - - - 2 5.00 1.41 5 6.40 2.88 Water resources 5 7.60 0.89 1 6.00 0.00 2 7.00 1.41 9 6.67 2.35 Urban development 2 7.00 0.00 1 2.00 0.00 2 7.00 1.41 6 6.50 2.35 Environmental sustainability 4 7.25 1.26 2 5.50 0.00 2 6.00 0.00 6 6.33 2.50 Regulatory framework 5 7.80 0.45 1 5.00 0.00 2 7.00 1.41 5 6.80 2.77 Communicable/non-communicable diseases 1 6.00 0 - - - 2 4.50 2.12 6 5.33 2.80 Poverty reduction 5 7.40 2.07 2 6.50 0.71 3 4.67 1.53 7 6.14 2.41 Gender equity 3 7.33 1.53 - - - 2 4.50 2.12 7 6.14 2.34 Private sector development 5 7.20 1.48 1 7.00 0 2 7.50 2.12 5 6.20 2.77 Foreign direct investment 5 8.00 1.22 - - - 2 6.50 0.71 5 6.00 2.55 Water and sanitation 5 7.80 1.30 1 7.00 0.00 2 5.50 0.71 7 6.86 2.54 Trade and exports 3 8.00 1.00 1 3.00 0.00 2 5.00 1.41 5 6.60 2.51 Economic growth 7 7.71 1.60 2 7.50 0.71 4 7.00 0.82 4 6.25 2.50 Energy 3 7.67 0.58 1 7.00 0.00 4 6.75 0.96 6 7.00 2.37 Disaster management 4 8.00 1.41 1 6.00 0.00 3 5.67 2.52 6 7.50 2.43 Public sector governance/ reform* 5 8.00 1.22 1 2.00 0.00 3 7.33 1.15 7 8.00 1.83 Job creation/employment 4 7.00 0.82 1 2.00 0.00 3 6.33 2.08 5 6.00 2.45 Financial markets 3 7.67 1.15 1 5.00 0.00 3 6.33 2.08 4 6.50 2.52 Equality of opportunity 5 7.60 1.67 1 6.00 0.00 3 6.33 2.08 6 6.17 2.40 Health 3 8.00 1.00 - - - 3 7.33 0.58 6 5.33 3.27 Rural development 3 7.67 0.58 - - - 3 7.67 0.58 9 6.22 2.59 Global/regional integration 3 6.67 0.58 - - - 3 7.33 0.58 6 5.50 3.39 Food security 2 7.50 0.71 - - - 3 6.00 2.65 8 5.63 2.50 Education 3 8.00 1.00 2 4.50 2.12 3 7.00 1.00 7 6.00 2.45 Social protection 3 8.00 1.00 1 5.00 0.00 3 7.67 0.58 6 6.50 2.17 Climate change 3 7.67 1.15 1 2.00 0.00 3 6.00 2.65 8 5.38 2.77 Agricultural development 2 7.50 0.71 1 3.00 0.00 3 7.67 0.58 7 5.86 2.19 Natural resource management 3 7.67 1.15 - - - 3 7.33 0.58 6 5.83 2.71 *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2015: Chile C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Chile? (Select only ONE response) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other At the Headquarters (in Washington D.C.) 53.8% 33.3% 80.0% 40.0% In the country 7.7% 0.0% 0.0% 6.7% Don’t know 38.5% 66.7% 20.0% 53.3% Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 9 7.00 1.50 2 4.00 0.00 5 6.20 2.17 11 5.91 1.97 achieve development results in Chile? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Chile? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 10 6.70 1.70 2 3.50 0.71 5 6.80 1.30 7 5.14 1.77 Result, etc.) meet the needs of Chile* The World Bank Group meets Chile’s needs for knowledge 10 7.90 1.52 2 4.50 0.71 5 7.20 1.30 11 6.73 1.95 services (e.g., research, analysis, data, technical assistance) *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2015: Chile C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Chile received value for money from the World Bank Group’s Reimbursable Advisory 3 8.33 2.08 1 3.00 0.00 4 6.50 1.73 4 6.50 1.91 Services (RAS)? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 7 6.71 1.89 1 3.00 0.00 3 6.33 2.08 4 5.75 1.50 and corrects its work in real time in Chile? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Weekly 8.3% 0.0% 40.0% 0.0% Monthly 8.3% 25.0% 20.0% 6.7% A few times a year 58.3% 50.0% 0.0% 66.7% Rarely 16.7% 0.0% 40.0% 20.0% Never 8.3% 25.0% 0.0% 6.7% 80 World Bank Group Country Opinion Survey 2015: Chile D. The World Bank Group’s Knowledge Work and Activities (continued) In Chile, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD Are timely 9 7.11 1.36 2 3.00 2.83 4 5.50 3.51 10 6.50 2.46 Lead to practical solutions 10 7.20 1.23 2 4.00 1.41 4 6.00 3.16 10 6.40 2.01 Are accessible (well written and easy to understand) 11 7.36 1.91 2 7.50 3.54 5 6.00 2.65 10 6.20 2.66 Are translated enough into local language 11 7.55 2.58 2 5.50 0.71 5 5.20 2.49 8 7.13 2.95 Are adaptable to Chile’s specific development challenges and 10 7.20 2.20 1 5.00 0.00 5 5.80 2.17 10 6.30 2.31 country circumstances Which of the following bes t des cribes your current pos ition? Em ployee of a Minis try/ PMU/ Cons ultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work and activities m ake to 9 7.56 1.74 2 6.00 1.41 5 6.00 2.45 10 6.90 1.85 developm ent res ults in your country? Overall, how would you rate the technical quality of the World 11 8.27 1.35 3 7.33 0.58 4 6.25 2.22 10 7.40 1.51 Bank Group's knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) Have you read/consulted the most recent LAC Flagship Report: [Latin American Entrepreneurs: Many Firms But Little Innovation]? (Select only ONE response) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Yes 15.4% 50.0% 20.0% 7.1% No 84.6% 50.0% 80.0% 92.9% Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware 1 8.00 0 1 8.00 0 1 4.00 0 1 9.00 0 of prior to reading? To what extent do you believe this Flagship Report provided you 1 8.00 0 1 8.00 0 1 4.00 0 1 9.00 0 with useful information in terms of the work you do? (1-To no degree at all, 10-To a very significant degree) 81 World Bank Group Country Opinion Survey 2015: Chile E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 6 7.67 2.07 1 5.00 0 3 3.33 1.53 4 6.75 2.22 The World Bank Group effectively monitors and evaluates the 7 7.57 1.90 2 4.00 2.83 3 4.67 2.52 6 6.50 1.87 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 6 8.33 1.03 1 4.00 0 3 4.00 1.73 6 6.83 1.94 timely fashion* The World Bank Group’s “Safeguard Policy� requirements are 5 8.00 1.41 - - - 2 3.50 2.12 4 6.25 1.26 reasonable* The World Bank Group’s conditions on its lending are 4 8.50 1.29 1 4.00 0 3 4.33 2.08 6 6.50 2.17 reasonable The World Bank Group takes decisions quickly in Chile 6 7.50 1.76 2 4.00 0.00 2 3.50 2.12 4 6.50 2.08 Working with the World Bank Group increases Chile's 7 8.00 1.63 2 4.00 1.41 2 3.50 2.12 8 6.38 2.50 institutional capacity* Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes 6 8.00 1.26 1 5.00 0 3 4.67 2.52 4 7.00 1.41 appropriate use of them The World Bank Group provides effective implementation 7 7.71 2.06 2 4.50 0.71 3 4.33 2.08 6 7.00 2.10 support (i.e., supervision of projects) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships 9 7.00 1.80 2 5.50 3.54 4 5.50 2.38 8 6.25 1.83 in Chile? (1-To no degree at all, 10-To a very significant degree) E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Chile? (Select only ONE response) Employee of a Ministry/ PMU/ CSO Other 82 World Bank Group Country Opinion Survey 2015: Chile Percentage of Respondents Consultant Media The World Bank Group takes too much risk in Chile 0.0% 0.0% 0.0% 0.0% The World Bank Group does not take enough risk in Chile 25.0% 50.0% 75.0% 21.4% The World Bank Group's approach to risk is appropriate 41.7% 0.0% 0.0% 21.4% Don't know 33.3% 50.0% 25.0% 57.1% Which of the following best describes the World Bank Group’s support in Chile? (Select only ONE response) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other The World Bank Group is sufficiently selective and focuses on 58.3% 0.0% 25.0% 30.8% the most important development challenges in Chile The World Bank Group is not sufficiently selective in Chile, and it 8.3% 25.0% 25.0% 15.4% is involved in too many areas of development Don't know 33.3% 75.0% 50.0% 53.8% F. The Future Role of the World Bank Group in Chile Which of the following bes t des cribes your current pos ition? Employee of a Minis try/ PMU/ Cons ultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD In the las t three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of 9 7.56 1.74 2 4.50 0.71 3 4.33 1.53 6 6.50 1.87 the focus of its work in Chile?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe that international development cooperation (e.g., range of donors and partners) 12 8.42 1.44 3 8.33 1.53 4 7.75 .96 9 7.44 2.07 SHOULD play in Chile’s development in the near future? (1-Not a significant role at all, 10-Very significant role) 83 World Bank Group Country Opinion Survey 2015: Chile F. The Future Role of the World Bank Group in Chile (continued) Which of the following SHOULD the World Bank Group do to make itself of greater value in Chile? (Choose no more than TWO) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Provide more adequate data/knowledge/statistics/figures on 30.8% 25.0% 50.0% 46.2% Chile’s economy Ensure greater selectivity in its work 0.0% 0.0% 0.0% 15.4% Offer more innovative financial products 0.0% 0.0% 0.0% 7.7% Improve the competitiveness of its financing compared to 23.1% 25.0% 25.0% 15.4% markets (e.g., cost, timeliness, other terms) Reach out more to groups outside of Government 7.7% 25.0% 25.0% 23.1% Work faster* 0.0% 25.0% 0.0% 0.0% Improve the quality of its experts as related to Chile’s specific 15.4% 0.0% 0.0% 7.7% challenges Offer more innovative knowledge services 7.7% 25.0% 25.0% 23.1% Collaborate more effectively with Government clients (e.g., 53.8% 0.0% 50.0% 0.0% national, state, local)* Increase the level of capacity development in the country 38.5% 50.0% 0.0% 30.8% Reduce the complexity of obtaining World Bank Group financing 7.7% 0.0% 25.0% 0.0% Increase availability of Reimbursable Advisory Services (RAS) 0.0% 0.0% 0.0% 0.0% Other 15.4% 0.0% 0.0% 15.4% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Chile, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Chile?* (Select only ONE response) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Financial services 8.3% 25.0% 75.0% 0.0% Knowledge products 41.7% 25.0% 25.0% 84.6% Convening services 8.3% 0.0% 0.0% 0.0% None of the above 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Chile 25.0% 0.0% 0.0% 15.4% Don't know 16.7% 50.0% 0.0% 0.0% *Significantly different between stakeholder groups 84 World Bank Group Country Opinion Survey 2015: Chile G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Chile? (Choose no more than TWO) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Periodicals 38.5% 75.0% 50.0% 46.2% International newspapers 23.1% 25.0% 0.0% 7.7% Local radio 0.0% 0.0% 0.0% 7.7% International radio 0.0% 0.0% 0.0% 0.0% Local television 7.7% 0.0% 0.0% 0.0% International television 0.0% 0.0% 0.0% 0.0% Local newspapers 15.4% 0.0% 25.0% 15.4% Internet 84.6% 75.0% 100.0% 84.6% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 15.4% 0.0% 0.0% 23.1% Other 7.7% 0.0% 25.0% 7.7% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Direct contact with World Bank Group (i.e., face to face 30.8% 25.0% 50.0% 30.8% meetings/discussions) e-Newsletters 46.2% 50.0% 25.0% 69.2% World Bank Group’s seminars/workshops/conferences 46.2% 0.0% 25.0% 23.1% World Bank Group’s publications and other written materials 30.8% 75.0% 50.0% 23.1% World Bank Group’s website 23.1% 0.0% 50.0% 46.2% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 7.7% 0.0% 0.0% 0.0% Mobile phones 7.7% 0.0% 0.0% 7.7% Other 7.7% 25.0% 0.0% 0.0% 85 World Bank Group Country Opinion Survey 2015: Chile G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Yes 7.7% 0.0% 0.0% 15.4% No 92.3% 100.0% 100.0% 84.6% Do you use/have you used the World Bank Group Website? Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Yes 76.9% 50.0% 100.0% 69.2% No 23.1% 50.0% 0.0% 30.8% Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, Flickr)? Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Yes 15.4% 0.0% 25.0% 0.0% No 84.6% 100.0% 75.0% 100.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Consultant CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I know how 11 6.91 2.17 3 6.33 3.79 4 2.75 2.22 10 6.40 1.78 to find it (e.g., whom to call, where to reach them, etc.)* The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of 5 5.60 1.14 2 3.50 2.12 3 3.67 2.08 7 5.71 2.36 information about the institution The World Bank Group is responsive to my information requests 8 7.38 2.13 1 8.00 0 2 6.00 1.41 3 6.33 1.53 and inquiries *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2015: Chile H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? (Select only ONE response) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other I currently collaborate with the World Bank Group 31.3% 0.0% 0.0% 5.6% I have previously collaborate with the World Bank Group 25.0% 20.0% 16.7% 16.7% Both of the above 6.3% 20.0% 0.0% 11.1% I have never collaborated with the World Bank Group 37.5% 60.0% 83.3% 66.7% Which of the following agencies of the World Bank Group do you primarily engage with in Chile? (Select only ONE response) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other The World Bank 88.2% 66.7% 80.0% 80.0% The International Finance Corporation 0.0% 0.0% 20.0% 6.7% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% Other 11.8% 33.3% 0.0% 13.3% Do your projects involve both the World Bank and the IFC? Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Yes 31.3% 0.0% 50.0% 17.6% No 68.8% 100.0% 50.0% 82.4% If yes, what was your view of how the two institutions work together in Chile? (Select only ONE response) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other The two institutions work well together 0.0% 0.0% 66.7% 40.0% The way the two institutions work together needs improvement 40.0% 0.0% 33.3% 20.0% The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% Don't know 60.0% 100.0% 0.0% 40.0% Which of the following describes most of your exposure to the World Bank Group in Chile? (Choose no more than TWO) Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Observer (i.e., follow in media, discuss in informal 35.3% 40.0% 14.3% 33.3% conversations, etc.) Use World Bank Group reports/data 41.2% 40.0% 85.7% 44.4% Engage in World Bank Group related/sponsored 17.6% 20.0% 14.3% 11.1% events/activities Collaborate as part of my professional duties 41.2% 40.0% 0.0% 22.2% Use World Bank Group website for information, data, research, 23.5% 20.0% 71.4% 50.0% etc. 87 World Bank Group Country Opinion Survey 2015: Chile H. Background Information What’s your gender? Employee of a Ministry/ PMU/ Percentage of Respondents Consultant CSO Media Other Female 35.3% 40.0% 14.3% 26.3% Male 64.7% 60.0% 85.7% 73.7% 88 World Bank Group Country Opinion Survey 2015: Chile Appendix C: Responses to Indicator Questions by Geographic Locations2 Santiago N=37 Outside of Santiago N=11 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Santiago Outside of Santiago N Mean SD N Mean SD Please rate your impression of the World Bank Group's 31 6.32 1.97 6 5.83 0.98 effectiveness in Chile (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Chile? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Santiago Outside of Santiago N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 27 5.81 1.90 4 4.25 1.26 in development in Chile The World Bank Group’s work is aligned with what I 25 6.60 1.76 3 5.33 0.58 consider the development priorities for Chile To what extent is the World Bank Group an effective development partner in Chile, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Santiago Outside of Santiago N Mean SD N Mean SD Responsiveness 23 6.17 2.06 4 4.75 1.26 Flexibility (in terms of the institution’s products and 22 5.77 1.93 4 4.75 0.50 services) Flexibility (in terms of changing country circumstances) 21 5.81 1.89 3 5.00 0.00 Being inclusive 22 6.05 2.08 4 6.25 0.96 Openness (sharing data and other information) 23 7.22 2.32 3 6.33 1.53 Staff accessibility 21 7.10 2.51 3 4.33 1.15 Straightforwardness and honesty 22 7.50 2.13 3 7.33 2.08 Ease of access to the people at the World Bank Group who 20 6.85 2.06 4 3.25 2.06 are making decisions important to my work* Collaboration with civil society 17 5.76 2.44 4 3.75 2.50 Collaboration with the Government* 23 7.61 1.99 3 4.67 3.06 Collaboration with other donors and development partners 16 6.50 2.13 2 4.50 4.95 Collaboration with the private sector 19 6.79 1.87 2 4.00 4.24 The speed in which it gets things accomplished on the 19 5.68 2.08 2 3.50 3.54 ground Being a long-term partner 21 7.14 2.10 3 5.67 4.16 *Significantly different between geographic locations 2 Only 48 respondents provided the information about their geographic locations. Thus, only these respondents were included in the analyses presented in this appendix. 89 World Bank Group Country Opinion Survey 2015: Chile C. World Bank Group’s Effectiveness and Results Which best represents your geographic location? Santiago Outside of Santiago N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 23 6.00 1.86 4 7.25 1.89 achieve development results in Chile? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Chile? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Santiago Outside of Santiago N Mean SD N Mean SD The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 22 6.05 1.86 2 5.50 2.12 Program 4 Result, etc.) meet the needs of Chile The World Bank Group meets Chile’s needs for knowledge services (e.g., research, analysis, data, technical 23 7.09 1.98 5 7.00 0.71 assistance) *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Chile, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Santiago Outside of Santiago N Mean SD N Mean SD Are adaptable to Chile’s specific development challenges 22 6.45 2.24 4 6.75 2.22 and country circumstances Which best represents your geographic location? Santiago Outside of Santiago N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 22 6.73 2.00 4 7.75 0.96 development results in your country? Overall, how would you rate the technical quality of the 24 7.58 1.69 4 7.50 0.58 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 90 World Bank Group Country Opinion Survey 2015: Chile E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Santiago Outside of Santiago N Mean SD N Mean SD The World Bank Group takes decisions quickly in Chile 12 6.00 2.41 2 7.00 1.41 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 12 6.75 2.14 2 7.00 1.41 makes appropriate use of them 91 World Bank Group Country Opinion Survey 2015: Chile Appendix D: Chile FY 2015 Questionnaire World Bank Group Country Survey FY15 – Chile The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Chile or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Chile, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Chile. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING CHILE A1. In general would you say that Chile is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 92 World Bank Group Country Opinion Survey 2015: Chile SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Chile. Please identify which of the following you consider the most important development priorities in Chile?(Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Education assistance) 2 Food security 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Energy expenditure, fiscal system reform) 4 Global/regional integration 20 Water resources 5 Gender equity 21 Transport (e.g., roads, bridges, transportation) 6 Private sector development 22 Climate change (e.g., mitigation, adaptation) 7 Foreign direct investment 23 Agricultural development 8 Water and sanitation 24 Trade and exports 9 Anti-corruption 25 Crime and violence 10 Job creation/employment 26 Economic growth 11 Rural development 27 Law and justice (e.g., judicial system) 12 Financial markets 28 Regulatory framework 13 Urban development 29 Communicable/non-communicable diseases 14 Environmental sustainability 30 Natural resource management (e.g., oil, gas, mining) 15 Equality of opportunity (i.e., equity) 31 Disaster management 16 Health 32 Information and communications technology A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Chile? (Choose no more than THREE) 1 Water and sanitation 17 Anti corruption 2 Equality of opportunity (i.e., equity) 18 Private sector development 3 Economic growth 19 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 20 Education 5 Global/regional integration 21 Energy Public sector governance/ reform (i.e., government 6 Gender equity 22 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 23 Natural resource management (e.g., oil, gas, mining) 8 Urban development 24 Environmental sustainability 9 Regulatory framework 25 Disaster management 10 Water resources 26 Health Social protection (e.g., pensions, targeted social 11 27 Agricultural development assistance) 12 Law and justice (e.g., judicial system) 28 Job creation/employment 13 Transport (e.g., roads, bridges, transportation) 29 Financial markets 14 Crime and violence 30 Trade and exports 15 Communicable/non-communicable diseases 31 Food security 16 Information and communications technology 93 World Bank Group Country Opinion Survey 2015: Chile SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Chile? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Chile? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 94 World Bank Group Country Opinion Survey 2015: Chile SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Chile? Not familiar Extremely familiar at all B1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Overall, please rate your impression of the effectiveness of these organizations in Chile. Not effective Extremely Don't at all effective know B4 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B5 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B6 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B7. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Chile solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B8. When thinking about how the World Bank Group can have the most impact on development results in Chile, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Chile? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Water resources assistance) 2 Crime and violence 18 Equality of opportunity (i.e., equity) 3 Transport (e.g., roads, bridges, transportation) 19 Private sector development 4 Agricultural development 20 Water and sanitation 5 Global/regional integration 21 Food security 6 Gender equity 22 Climate change (e.g., mitigation, adaptation) Public sector governance/ reform (i.e., government 7 effectiveness, public financial management, public 23 Poverty reduction expenditure, fiscal system reform) 8 Health 24 Trade and exports 9 Rural development 25 Economic growth 10 Foreign direct investment 26 Law and justice (e.g., judicial system) 11 Education 27 Regulatory framework 12 Energy 28 Communicable/non-communicable diseases Natural resource management (e.g., oil, gas, 13 Job creation/employment 29 mining) 14 Financial markets 30 Anti corruption 15 Urban development 31 Information and communications technology 16 Environmental sustainability 32 Disaster management 95 World Bank Group Country Opinion Survey 2015: Chile SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Chile? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   5 Capacity development   6 Technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 9   knowledge sharing) 10 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Chile? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B10 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B11 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B12 1 2 3 4 5 6 7 8 9 10  achieve development goals) When thinking about how to improve capacity building in Chile to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B13 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B14 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B15 1 2 3 4 5 6 7 8 9 10  achieve development goals) 96 World Bank Group Country Opinion Survey 2015: Chile SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B16. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Chile? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Chile 17 Other (please specify): __________________________________________________ 18 Don’t know B17. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Chile? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B18. To what extent do you believe that the World Bank Group’s work and support help the poorest in Chile? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 97 World Bank Group Country Opinion Survey 2015: Chile SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent do you agree with the following statements about the World Bank Group’s work in Chile? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B19 1 2 3 4 5 6 7 8 9 10  relevant role in development in Chile The World Bank Group’s work is aligned with what I B20 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Chile The World Bank Group supports Chile’s efforts to B21 1 2 3 4 5 6 7 8 9 10  reduce social exclusion The World Bank Group supports programs and B22 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Chile The World Bank Group treats clients and B23 1 2 3 4 5 6 7 8 9 10  stakeholders in Chile with respect The World Bank Group is an organization that does B24 not represent a particular ideological perspective in 1 2 3 4 5 6 7 8 9 10  Chile The World Bank Group is an organization that is not B25 1 2 3 4 5 6 7 8 9 10  overly influenced by any particular country The World Bank Group respects the positions, views B26 1 2 3 4 5 6 7 8 9 10  and demands of the government of Chile The World Bank Group listens and takes into B27 1 2 3 4 5 6 7 8 9 10  account your views B28. When considering the national development needs in Chile, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Chile meet the national development needs of Chile? 1 2 3 4 5 6 7 8 9 10  To no degree at all To a very significant degree Don't know 98 World Bank Group Country Opinion Survey 2015: Chile SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Chile, in terms of each of the following? To no To a very significant Don't degree at all degree know B29 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B30 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B31 1 2 3 4 5 6 7 8 9 10  circumstances) B32 Being inclusive 1 2 3 4 5 6 7 8 9 10  B33 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B34 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B35 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B36 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B37 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B38 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B39 1 2 3 4 5 6 7 8 9 10  partners B40 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B41 1 2 3 4 5 6 7 8 9 10  the ground B42 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B43. To be a more effective development partner in Chile, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B44. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 99 World Bank Group Country Opinion Survey 2015: Chile SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Chile? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Water resources 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  9 Regulatory framework 1 2 3 4 5 6 7 8 9 10  10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  11 Poverty reduction 1 2 3 4 5 6 7 8 9 10  12 Gender equity 1 2 3 4 5 6 7 8 9 10  13 Private sector development 1 2 3 4 5 6 7 8 9 10  14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  15 Water and sanitation 1 2 3 4 5 6 7 8 9 10  16 Trade and exports 1 2 3 4 5 6 7 8 9 10  17 Economic growth 1 2 3 4 5 6 7 8 9 10  18 Energy 1 2 3 4 5 6 7 8 9 10  19 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 20 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 21 Job creation/employment 1 2 3 4 5 6 7 8 9 10  22 Financial markets 1 2 3 4 5 6 7 8 9 10  23 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  24 Health 1 2 3 4 5 6 7 8 9 10  25 Rural development 1 2 3 4 5 6 7 8 9 10  26 Global/regional integration 1 2 3 4 5 6 7 8 9 10  27 Food security 1 2 3 4 5 6 7 8 9 10  28 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 29 1 2 3 4 5 6 7 8 9 10  assistance) 30 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  31 Agricultural development 1 2 3 4 5 6 7 8 9 10  32 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  100 World Bank Group Country Opinion Survey 2015: Chile SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Chile? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Water resources 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  9 Regulatory framework 1 2 3 4 5 6 7 8 9 10  10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  11 Poverty reduction 1 2 3 4 5 6 7 8 9 10  12 Gender equity 1 2 3 4 5 6 7 8 9 10  13 Private sector development 1 2 3 4 5 6 7 8 9 10  14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  15 Water and sanitation 1 2 3 4 5 6 7 8 9 10  16 Trade and exports 1 2 3 4 5 6 7 8 9 10  17 Economic growth 1 2 3 4 5 6 7 8 9 10  18 Energy 1 2 3 4 5 6 7 8 9 10  19 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 20 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 21 Job creation/employment 1 2 3 4 5 6 7 8 9 10  22 Financial markets 1 2 3 4 5 6 7 8 9 10  23 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  24 Health 1 2 3 4 5 6 7 8 9 10  25 Rural development 1 2 3 4 5 6 7 8 9 10  26 Global/regional integration 1 2 3 4 5 6 7 8 9 10  27 Food security 1 2 3 4 5 6 7 8 9 10  28 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 29 1 2 3 4 5 6 7 8 9 10  assistance) 30 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  31 Agricultural development 1 2 3 4 5 6 7 8 9 10  32 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  101 World Bank Group Country Opinion Survey 2015: Chile SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Chile? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Chile? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Chile? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Chile The World Bank Group meets Chile’s needs C6 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C7. To what extent do you believe that Chile received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree C8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Chile? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 102 World Bank Group Country Opinion Survey 2015: Chile SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Chile, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree at To a very Don't all significant degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  D3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D4 1 2 3 4 5 6 7 8 9 10  understand) D5 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Chile’s specific D6 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D7.Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at Very significant Don't know all D8. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality D9. Have you read/consulted the most recent LAC Flagship Report: [Latin American Entrepreneurs: Many Firms But Little Innovation]? (LAC Flagship Reports are annual reports prepared by the LAC Chief Economist Office.) 1 Yes 2 No D10. To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree D11. To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree 103 World Bank Group Country Opinion Survey 2015: Chile SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Chile Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Chile's institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Chile? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the way the World Bank Group operates in Chile? (Select only one response) 1 The World Bank Group takes too much risk in Chile 2 The World Bank Group does not take enough risk in Chile 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E12. Which of the following best describes the World Bank Group’s support in Chile? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Chile 2 The World Bank Group is not sufficiently selective in Chile, and it is involved in too many areas of development. 3 Don’t know 104 World Bank Group Country Opinion Survey 2015: Chile SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN CHILE F1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Chile? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree F2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Chile’s development in the near future? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant role Don't know role at all F3. Which of the following SHOULD the World Bank Group do to make itself of greater value in Chile? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Chile’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its experts as related to Chile’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Other (please specify): ______________________________________________ F4. When considering the combination of services that the World Bank Group offers in Chile, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Chile? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Chile 6 Don’t know 105 World Bank Group Country Opinion Survey 2015: Chile SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Chile? (Choose no more than TWO) 1 Periodicals 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Local newspapers 8 Internet 9 Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 10 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 2 e-Newsletters 3 World Bank Group’s seminars/workshops/conferences 4 World Bank Group’s publications and other written materials 5 World Bank Group’s website 6 Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 7 Mobile phones 8 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? G4 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, G5 Yes No Twitter, YouTube, Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G6 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group’s social media channels (e.g., G7 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution The World Bank Group is responsive to my information G8 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 106 World Bank Group Country Opinion Survey 2015: Chile SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., 3 Office of Parliamentarian 13 Regulatory Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 107 World Bank Group Country Opinion Survey 2015: Chile SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Chile? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Chile? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Chile? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Santiago 2 Outside of Santiago Thank you for completing the survey! 108