Public Disclosure Copy The World Bank Implementation Status & Results Report Public Sector Modernization Project II (P117384) Public Sector Modernization Project II (P117384) EUROPE AND CENTRAL ASIA | Armenia | Public Sector Governance Global Practice | IBRD/IDA | Specific Investment Loan | FY 2010 | Seq No: 8 | ARCHIVED on 24-Jun-2015 | ISR19908 | Implementing Agencies: FFPMC Key Dates Key Project Dates Board Approval date:16-Mar-2010 Effectiveness Date:26-Jul-2010 Planned Mid Term Review Date:30-Jun-2013 Actual Mid-Term Review Date:30-May-2013 Original Closing Date:31-Jul-2015 Revised Closing Date:31-Jan-2017 Project Development Objectives Project Development Objective (from Project Appraisal Document) The project development objective is to enhance performance of public sector management for better service delivery by: (i) strengthening institutional capacity in policy formulation; (ii) maximizing the efficiency of human resources; and (iii) developing information systems for internal work flow and external communication. Has the Project Development Objective been changed since Board Approval of the Project Objective? No PHRPDODEL Components Name Strengthening Institutional Capacity in Policy Making and Service Delivery:(Cost $2.31 M) Maximizing the Efficiency of Human Resources in the Public Sector:(Cost $0.83 M) Development of Information Systems for Managing Internal Workflow and External Communication:(Cost $4.61 M) Just-in-Time Technical Assistance:(Cost $0.35 M) Project Management and Implementation:(Cost $0.88 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO  Satisfactory  Moderately Satisfactory Overall Implementation Progress (IP)  Moderately Satisfactory  Moderately Satisfactory 6/24/2015 Page 1 of 11 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Public Sector Modernization Project II (P117384) Overall Risk Rating  Moderate  Moderate Implementation Status and Key Decisions Following the extension of the project closing date to January 31, 2017 a time bound action plan has been agreed to advance the implementation of the lagging project activities pertaining to piloting the e-Health system and technical assistance to civil service reforms. The extended time allows for strengthening and streamlining the existing performance appraisal system before attestations are discontinued in the civil service. The project has finalized functional analyses and business process reengineering (BPR) to additional ministries and government entities. Few follow-on small scale technical assistance activities will further streameline policy formulation processes and build capacity for training civil servants on selected topics. The other e-government solutions supported under the project (income and assets declarations, electronic processing of driving licenses and plates and the archive for the electronic document management system) have been completed and launched in time. Since January 2015 contracts were signed for five out of six delayed activities, payments were processed for commitments in the amount of around US$ 0.5 million and outstanding project commitments increased for US$ 1.3 million. Implementation progress under the Project is moderately satisfactory with combined disbursement and commitments exceeding 90% of the loan amount. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance  --  Substantial  Substantial Macroeconomic  --  Moderate  Moderate Sector Strategies and Policies  --  Moderate  Moderate Technical Design of Project or Program  --  Substantial  Substantial Institutional Capacity for Implementation and Sustainability  --  Moderate  Moderate Fiduciary  --  Moderate  Moderate Environment and Social  --  Low  Low Stakeholders  --  Substantial  Substantial Other  --  --  -- Overall  --  Moderate  Moderate Results Project Development Objective Indicators 6/24/2015 Page 2 of 11 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Public Sector Modernization Project II (P117384) PHINDPDOTBL  Number of pilot ministries adopting policy formulation guidelines and procedures (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target New internal Internal directives and directives and regulations reflected regulations for business processes policy updated after functional formulation and reviews in pilot A small follow-up monitoring ministries / entities. functional review is developed in Decision making is Planning and planned to streamline four pilot generally not transparent, performance the policy formulation ministries and Value and public dissemination of monitoring and within the Government implemented government policies and evaluation improved as through relevant bythe outcomes is a low priority. a result of roll-out of directives and Government. work planning and regulations. Mechanisms for program monitoring policy procedures and their coordination streamlining during the generally functional reviews. function effectively. Date 31-Dec-2009 23-Dec-2014 15-Jun-2015 31-Jan-2017 PHINDPDOTBL  Favoritism in decisions of government policymaking, 1-7 (best) (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target At least 10% Value 2.9 3.05 3.1 increase Date 31-Dec-2009 23-Dec-2014 31-Dec-2014 31-Jan-2017 PHINDPDOTBL  Deploying the civil servant performance appraisal system to improve human resource management and staff motivation (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Ongoing TA on civil TA activities on civil servant training and job HRM decisions servant training and job evaluations (to be on training and evaluations are being No robust performance completed by end-Oct career planning initiated to enable Value appraisal system is in 2015) aims to enable are based on linking the performance place linking the performance the results of appraisals with HRM appraisals with HRM performance decisions on training decisions on training appraisals and career planning and career planning. Date 16-Mar-2010 23-Dec-2014 15-Jun-2015 31-Jan-2017 6/24/2015 Page 3 of 11 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Public Sector Modernization Project II (P117384) PHINDPDOTBL  Increase in electronic communication with citizens (%) (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target At least 15% Value 20 36.5 37.5 increase. Date 31-Dec-2009 23-Dec-2014 31-Dec-2014 31-Jan-2017 Overall Comments Intermediate Results Indicators PHINDIRITBL New internal directives and regulations for policy formulation and monitoring developed and applied by the Government. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target High level Policy and National Center for All changes in Performance Legislative Reform is regulations stemming unit is being transformed into Government lacks formats from the project funded established and specialized unit for and processes for policy functional reviews in operational. regulatory impact Value formulation and the ministries, inter The regulations assessments. The instruments for alia, outlining new outlining new relevant functional compliance. policy formulation policy review will embed it in requirements are formulation the policy planning implemented. requirements process. are - implemented. Date 31-Dec-2009 23-Dec-2014 15-Jun-2015 31-Jan-2017 PHINDIRITBL  Improved practice for delivery of selected pilot services demonstrates that: (i) clear requirements for receiving the service (traffic police, passports, e-health, etc.) are publicly accessible; and (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Business process Clear requirements set reengineering (BPR) is for service delivery reflected in regulations. through functional Several new reviews are available on Clear government to citizens selected ministerial requirements (G2C) services are websites. Government No clear requirements are for receiving Value already available plans to publish publicly accessible. the service are through the launched comprehensive publicly e-Police modules. description of the accessible. Implementation of e- services and relevant Health system has requirements on e- been delayed and the gov.am website. contract is currently 6/24/2015 Page 4 of 11 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Public Sector Modernization Project II (P117384) being extended. Date 31-Dec-2009 28-Apr-2014 15-Jun-2015 31-Jan-2017 PHINDIRITBL  Improved practice for delivery of selected pilot services demonstrates that: (ii) average time required to register a vehicle is reduced (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target The registration time of The registration time of vehicles is decreased vehicles is decreased to At least 50% to 30 minutes including 30 minutes including the reduction in Value Over 24 hours the provision of provision of obtaining time required to obtaining number number plates and register a plates and physical ID physical ID of the vehicle. of the vehicle. vehicle. Date 31-Dec-2009 28-Apr-2014 31-Dec-2014 31-Jan-2017 PHINDIRITBL  Improved planning and performance monitoring and evaluation processes in pilot ministries. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Capacity The functional reviews building and BPRs have been interventions on completed in a large application of number of the new ministries / entities mechanisms establishing better link and tools on No systems in place to between the work planning, M&E monitor and evaluate plans, organizational in pilot performance, except for The planned follow-on deliverables and M&E ministries the EDMS system to check functional review on indicators. The completed. individual performance. policy formulation is monitoring units in the Annual Ministries / agencies expected to add more Value ministries benefit from government produce annual budgets coherence to the the completed activity plan is but more for budget line process and tools for activities, however developed in item planning. Weak planning and monitoring linking with the budgets transparent connections between programs. gets beyond the manner and the budgets and planning of influence of the project planned outputs/outcome. despite the synergies output/outcome with longer term s are aligned program based with the budget. budgeting reforms M&E currently moving in systemshave parallel. been tested and applied. 6/24/2015 Page 5 of 11 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Public Sector Modernization Project II (P117384) Date 31-Dec-2009 23-Dec-2014 15-Jun-2015 31-Jan-2017 PHINDIRITBL  Functional rules established for benefit transfer between public service positions. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Reform dialogue is Harmonized initiated following public service The benefits are not introduction of common No change from the enabling staff Value transferred between legislation - potential previous status mobility without segments of public service legislative amendments losing the and technical solutions benefits. are still being identified. Date 31-Dec-2009 23-Dec-2014 15-Jun-2015 31-Jan-2017 PHINDIRITBL  Consistent use of work plans and performance appraisals in the public service. Information from performance appraisal is used for performance planning. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Work planning and Work planning and performance appraisals performance appraisals have been effectively have been effectively rolled-out within the Work plans and rolled-out within the government. The performance government. The performance appraisals appraisals are Acceptable approaches performance appraisals results will become used in pilot and systems exist but they results will become more Value more useful for institutions in are not used government useful for performance performance planning terms of civil wide. planning after ongoing after the planned TA on servants annual TA on job evaluation job evaluation performance enhances the enhances the planning. robustness of robustness of performance performance information. information. Date 31-Dec-2009 23-Dec-2014 15-Jun-2015 31-Jan-2017 6/24/2015 Page 6 of 11 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Public Sector Modernization Project II (P117384) PHINDIRITBL  Capacity of ethics commission staff to provide advice and training to public servants and enforcing ethics rules (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target All civil There were attempts to Ethics Commission of servants have establish ethics High Level Officials access to Follow-on activities are commissions at the level of was established (in manuals or being initiated for ministries, but the January 2012) and has educational Value training and capacity commissions lack been performing its materials. All building at the level of credibility. A duties within the scope mid-level and civil servants. centralizedcommission has outlined by laws and senior not been established. sub-laws. managers trained. Date 31-Dec-2009 23-Dec-2014 15-Jun-2015 31-Jan-2017 PHINDIRITBL  A new policy adopted for Civil Service training allowing the pilot of on-line modules (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target The procurement of the Capacity for CS planned training training is modules and e-testing improved The CS training is is in progress. The link The development of through disconnected from actual between the training training modules and e- improved Value needs and does not needs and programs testing just commenced planning and contribute to improved can be strengthened and will be completed in pilot online performance. parallel to increase in February 2016. modules (if the robustness of endorsed by performance the Law) appraisals. Date 31-Dec-2009 23-Dec-2014 15-Jun-2015 31-Jan-2017 PHINDIRITBL  Enhanced functionality and interoperability of the electronic document management system. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target EDMS is operational in all government bodies and demonstrate interoperability of the electronic EDMS is running in ten EDMS archive is EDMS archive is document Value government bodies. introduced. introduced. management system including the archiving of e- documents, enhanced performance appraisal 6/24/2015 Page 7 of 11 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Public Sector Modernization Project II (P117384) system, as well as project management tools. Date 31-Dec-2009 28-Apr-2014 28-Apr-2014 31-Jan-2017 PHINDIRITBL  An effective system is established for income, assets and conflict of interest disclosure by high level public officials (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Electronic asset declaration system has been implemented and is functional. The Ethics Electronic asset Commission has been declaration system has working on development been implemented and of risk analyses and is functional. The data verification Train the ethics Ethics Commission is mechanisms using own body to use the Value The system does not exist. working on resources. A launched development of risk Government decree system. analyses and data enabling data exchange verification between Ethics mechanisms using own Commission and resources. number of critical sources of third party information important for risk analyses was adopted in 2015. Date 31-Dec-2009 23-Dec-2014 15-Jun-2015 31-Jan-2017 PHINDIRITBL  Share of required declarations (i) collected electronically (%) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 98.00 98.00 50.00 Date 31-Dec-2009 28-Apr-2014 15-Jun-2015 31-Jan-2017 6/24/2015 Page 8 of 11 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Public Sector Modernization Project II (P117384) PHINDIRITBL  Share of required declarations (ii) published online (%) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 99.00 100.00 100.00 Date 31-Dec-2009 28-Apr-2014 15-Jun-2015 31-Jan-2017 PHINDIRITBL  The civil servants and IT staff are trained to use the developed systems. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 80% of civil servants in government agencies covered by the developed program, Ministries and other Ministries and other trained to use public entities ensure Separate systems in public entities ensure the upgraded training of incoming operation, such as EDMS, training of incoming staff systems. 100% Value staff following the full- HRMIS, MGIS and other following the full-fledged of IT staff fledged training of systems. training of users at the trained to users at the launch of launch of the systems. maintain the the systems. upgraded systems. 100% of IT staff trained to maintain the upgraded systems. Date 28-Feb-2011 23-Dec-2014 15-Jun-2015 31-Jan-2017 PHINDIRITBL  Public access to services available through internet (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Harmonization Some e-kiosks exist, of existing ICT introduced under the systems JRP2, which also give All servces are All electronic servces offering Value access to the EDMS. currently accessible via are currently accessible electronic Preliminary work is done to internet via internet services start use of government through e-Gov web portals. website. Date 31-Dec-2009 23-Dec-2014 15-Jun-2015 31-Jan-2017 6/24/2015 Page 9 of 11 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Public Sector Modernization Project II (P117384) Overall Comments Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed Disbursed P117384 IBRD-78540 Effective USD 9.00 9.00 0.00 6.52 2.48 72% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P117384 IBRD-78540 Effective 16-Mar-2010 30-Mar-2010 26-Jul-2010 31-Jul-2015 31-Jan-2017 Cumulative Disbursements Restructuring History Level Approved on 11-Aug-2012 ,Level 2 Approved on 23-Sep-2013 ,Level 2 Approved on 02-Oct-2014 6/24/2015 Page 10 of 11 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report Public Sector Modernization Project II (P117384) Related Project(s) There are no related projects. 6/24/2015 Page 11 of 11 Public Disclosure Copy