The World Bank Enhancing Government Effectiveness for Improved Public Services (P164302) Integrated Safeguards Data Sheet (ISDS) Appraisal Stage | Date Prepared/Updated: 19-Feb-2019 | Report No: PIDISDSA26565 May 31, 2018 Page 1 of 8 The World Bank Enhancing Government Effectiveness for Improved Public Services (P164302) I. BASIC INFORMATION OPS_TABLE_BASIC_DATA A. Basic Program Data Country Project ID Additional Project ID (if any) Program Name Cote d'Ivoire P164302 Enhancing Government Effectiveness for Improved Public Services Region Estimated Appraisal Date Estimated Board Date Task Team Leader AFRICA 04-Feb-2019 28-Mar-2019 Keith W. McLean Maimouna Mbow Fam Maria Eileen Pagura Financing Instrument Managing Unit Sector Theme Program-for-Results Financing GGOAW (9746) Central Government (Central Agencies)(%), Other Education(%), Banking Institutions(%), Health(%), Rural and Inter-Urban Roads(%) Is this project processed under OP 8.00 (Rapid Response to Crisis and Emergencies)? COST & FINANCING SUMMARY (USD Millions) Government program Cost 194.00 Total Operation Cost 100.00 Total Program Cost 85.00 IPF Component 15.00 Total Financing 100.00 Financing Gap 0.00 FINANCING (USD Millions) Total World Bank Group Financing 100.00 May 31, 2018 Page 2 of 8 The World Bank Enhancing Government Effectiveness for Improved Public Services (P164302) World Bank Lending 100.00 Environmental Assessment Category (IPF Component) C-Not Required B. Program Development Objective(s) Program Development Objective(s) The project development objective is to improve core government functions for service delivery in priority sectors. C. Program Description 1. The project development objective is to improve core government functions for service delivery in priority sectors. This IPF will provide technical assistance (TA) support for selected parts of the Economic Governance for Service Delivery Program (EGSDP) of the government which is also being supported by a PforR. On the one hand, it will include three of the EGSDP horizontal reforms: Performance Budgeting; Public Procurement; and Information for Decision Making (statistics). On the other hand, it will cover three of the four EGSDP sectors: General (Primary and Secondary) Education, Transport Infrastructure, and Financial Sector. The logic of the operation is to combine the horizontal reform across the government with addressing bottlenecks related to the specific reform areas in the targeted sectors. 2. The five axes of the EGSDP are:  Axis 1: Improving domestic revenue mobilization  Axis 2: Strengthening performance-based budgeting and procurement  Axis 3: Facilitating service delivery and improving the quality of services provided to citizens  Axis 4: Reinforcing the production and quality of economic and social statistics  Axis 5: Enhancing Access to Financial Services 3. The proposed IPF will provide TA support related to activities under three of the five axes (axes 2, 3, and 5): (i) Strengthening performance-based budgeting and procurement; (ii) improved Management of General Education Resources; (iii) Improved Management of the Road Network; and (iv) Increased Access to Financial Services. Axis 2: Strengthening performance-based budgeting and procurement 4. This axis supports horizontal reforms across the government including in two areas that will be supported under the TA: (i) Performance based budgeting: Improving strategic allocation of resource and budget execution through establishing program and multi-annual budgeting; setting up of performance indicators; and devolution of commitment authority to line ministries; and (ii) Procurement: Leveraging E-procurement and contract management for value for money. This project TA will support two of these areas, performance budgeting and procurement as summarized below. 5. The proposed project will provide TA to support government implementation of Performance-Based Budgeting. Supporting EGSDP objectives, the operation will focus on (i) developing a methodological framework to support key line May 31, 2018 Page 3 of 8 The World Bank Enhancing Government Effectiveness for Improved Public Services (P164302) ministries in shifting from inputs to outcomes and putting in place a new performance evaluation system.(ii) implementing program budgets, (iii) setting up a comprehensive performance monitoring framework to properly assess the results of the public policies and program budgets that will be financing (objectives, key performance indicators, annual projects of performances, annual reports on performances) and (iv) strengthening the implementation of a Result Monitoring Framework with available M&E information and results/causal chains underlying the Government’s program. 6. The project will support the government to implement a whole of government e-procurement system. The system will be expanded over time to all 40 ministries and relevant contracting authorities of government and will facilitate the online review of procurement packages from application through the award to contracts. This will enable procurement packages to be review electronically and is expected to reduce the approval delays and improve the transparency and responsiveness of the review system. The TA support include the beta testing of the ongoing of the readiness of the overall system that has been designed by the relevant public procurement bodies, to expedite an effective roll out of the system to all 40 ministries. 7. The project will also support cross-cutting capacity building in public sector reforms including strengthening public policy making and citizen engagement. These activities will be implemented through the National Program for Capacity Building (PPRC) which has an ongoing program of activities and reform support strategy which the TA would scale up in relevant areas. Axis Three: Facilitating service delivery and improving the quality of services provided to citizens This priority axis aims to improve service delivery in three sectors, primary health, general education, and road infrastructure. The proposed TA would support capacity strengthening and reform activities in two of the three priority sectors—General Education and Roads Infrastructure. General Education Resources and Services 8. The proposed TA would support the Ministry of National Education, Technical Education, and Vocational Training (MENET-FP) to undertake an audit of the entire textbook supply chain from planning and procurement, to production to final delivery to understand the key bottlenecks and dysfunctions in the system, and support the implementation of remedial activities and systems with a view to ensuring that at by the end of the project, at least 80% of students have necessary textbooks by the beginning of the school year. Improved Management and Maintenance of the Road Network 9. This axis aims to strengthen the management of the implementation for roads infrastructure across road network. This will be achieved by putting in place a transparent and monitorable performance monitoring tool for the implementation of works contracts. This should ultimately help to reduce transportation costs for citizens as a well maintained and can facilitate easy access for citizens. 10. The project will support the government to will put in place a mechanism to evaluate performance to improve the planning and contract management of works and maintenance contracts at all stages of contract management during implementation road infrastructure. The proposed performance management tool will be available online and will monitorable and searchable. It will also include the classifications of works contracts based on their past performance. Axis Five: Enhancing Access to Financial Services 11. The three main objectives of this program axis are: (i) Strengthen financial infrastructure to promote financial inclusion and SMEs; (ii) Expand digitization of payments to service providers and tax payers; and (iii) Facilitate consumer knowledge of and access to financial services. The proposed TA would support to first and third of these objectives. May 31, 2018 Page 4 of 8 The World Bank Enhancing Government Effectiveness for Improved Public Services (P164302) 12. This TA will support the strengthening of Côte d’Ivoire’s financial infrastructure (e.g., credit information reporting, secured transactions and insolvency) as are these are important for enabling access to credit and accelerating economic development. The project will support: (i) the development and equipment of a national credit collateral registry; (ii) the digitalization and integration of the RCCM records with the Tribunal de Commerce (TCA) to facilitate insolvency resolution; and (iii) the creation of a platform to make credit data available for loan decisions. 13. The TA will also support the operationalization of the Financial Services Observatory (l’Observatoire de la Qualité des Services Financiers) which has been established by the government. This will include ensuring it has adequate capacity to: i) promote the transparency and comparability of financial services and products; ii) manage consumers’ complaints and provide a mediation mechanism; and iii) promote financial education. Its jurisdiction will extend over banks, microfinance institutions, e-money issuers, and insurance companies. It will manage a comparator of key selected retail financial services and products to promote transparency and comparability. It will function also as financial ombudsman to solve disputes between financial services providers and consumers. Amount Results Area Complementary TA Provided under the IPF US$ million Beta testing of the whole of government e-procurement system and 0.50 Program Budgeting and South-south exchange on e-procurement reforms and implementation Procurement 0.125 Study on budgetary decision-making system 0.125 General Education Implementation of a technical audit of the textbook production and delivery 0.8 Resources and Services chain Conduct of a roads benchmarking study to provide comparator baseline data on Road Network cost, quality, duration, and performance on occupational safety and other Management relevant aspects and design a performance monitoring tool. 1.0 Equipment and implementation of technical systems for the Observatory 1.50 Access to Financial Services Consumer Education, Information and Financial Awareness 0.5 Equipment and technical texting of the RCCM IT platform 3.0 National Program for Capacity Building (PPRC) 3.0 Change Management, Change Management, Coaching, and Communication Activities 3.35 Verification, and Audit Recruitment of the independent Verification Agent(s) 0.9 Annual financial audit of the Program (PforR and IPF) 0.2 Total 15 D. Project location and salient physical characteristics relevant to the safeguard analysis (if known) May 31, 2018 Page 5 of 8 The World Bank Enhancing Government Effectiveness for Improved Public Services (P164302) The project will be nationwide. E. Borrower’s Institutional Capacity for Safeguard Policies n/a . E. Environmental and Social Safeguards Specialists on the Team Abdoul Wahabi Seini,Abdoulaye Gadiere II. SAFEGUARD POLICIES THAT MIGHT APPLY SAFEGUARDS Safeguard Policies Triggered? Explanation (Optional) Projects on International Waterways The project is not expected to affect international No OP/BP 7.50 waterways. Projects in Disputed Areas OP/BP 7.60 No The project will not be located in a Disputed Area. There are no civil works that might impact Environmental Assessment OP/BP 4.01 No environment components Performance Standards for Private Sector There are no relevant private sector activities No Activities OP/BP 4.03 planned. Natural Habitats OP/BP 4.04 No The project does not involve natural habitats. The project does not involve forests. Forests OP/BP 4.36 No Pest Management OP 4.09 No The project does not involve pest management. No investments that might lead to excavations are Physical Cultural Resources OP/BP 4.11 No expected as there are no physical investments There are no indigenous people as defined by the Indigenous Peoples OP/BP 4.10 No policy in the project area. The project will not induce land acquisition or lead Involuntary Resettlement OP/BP 4.12 No to restriction of access to resources or economic loss. Safety of Dams OP/BP 4.37 No The project will not finance dams nor rely on dams. . May 31, 2018 Page 6 of 8 The World Bank Enhancing Government Effectiveness for Improved Public Services (P164302) I. SAFEGUARD PREPARATION PLAN A. Target date for the Quality Enhancement Review (QER), at which time the PAD-stage ISDS would be prepared: September 2018 January 2019. B. For simple projects that will not require a QER, the target date for preparing the PAD-stage ISDS: n/a C. Time frame for launching and completing the safeguard-related studies that may be needed. The specific studies and their timing1 should be specified in the PAD-stage ISDS: n/a . B. Disclosure Requirements C. Compliance Monitoring Indicators at the Corporate Level (to be filled in when the ISDS is finalized by the project decision meeting) OPS_PDI_COMP_TABLE The World Bank Policy on Disclosure of Information Have relevant safeguard policies documents been sent to the World Bank Yes [ ] No [ ] N/A [✔ ] for disclosure? Have relevant documents been disclosed in-country in a public place in a form and language that are understandable and accessible to project- Yes [ ] No [ ] N/A [✔ ] affected groups and local NGOs? All Safeguard Policies Have satisfactory calendar, budget and clear institutional responsibilities been prepared for the implementation of measures related to safeguard Yes [ ] No [ ] N/A [✔ ] policies? Have costs related to safeguard policy measures been included in the Yes [ ] No [ ] N/A [✔ ] project cost? Does the Monitoring and Evaluation system of the project include the monitoring of safeguard impacts and measures related to safeguard Yes [ ] No [ ] N/A [✔ ] policies? 1 Reminder: The Bank's Disclosure Policy requires that safeguard-related documents be disclosed before appraisal (i) at the Internal Documents Unit and (ii) in-country, at publicly accessible locations and in a form and language that are accessible to potentially affected persons. May 31, 2018 Page 7 of 8 The World Bank Enhancing Government Effectiveness for Improved Public Services (P164302) Have satisfactory implementation arrangements been agreed with the borrower and the same been adequately reflected in the project legal Yes [ ] No [ ] N/A [✔ ] documents? FOR MORE INFORMATION CONTACT The World Bank 1818 H Street, NW Washington, D.C. 20433 Telephone: (202) 473-1000 Web: http://www.worldbank.org/projects APPROVAL Signed and Submitted by Name Date Keith W. McLean Task Team Leader(s): Maimouna Mbow Fam Maria Eileen Pagura Environmental Specialist: Abdoulaye Gadiere Social Development Specialist Abdoul Wahabi Seini Additional Environmental and/or Social Development Specialist(s) Approved by Practice Manager/Manager: Alexandre Arrobbio 19-Feb-2019 May 31, 2018 Page 8 of 8