88148 Cameroon Country Opinion Survey Report (July 2013 - June 2014) The World Bank Cameroon Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Cameroon ...............................................10 V. Overall Attitudes toward the World Bank .................................15 VI. Sectoral Effectiveness................................................................21 VII. How the World Bank Operates ..................................................25 VIII. The Future Role of the World Bank in Cameroon ......................28 IX. World Bank Knowledge and Instruments ..................................32 X. Communication and Openness..................................................40 XI. Appendices ................................................................................47 2 The World Bank Cameroon Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Cameroon perceive the World Bank Group;  Obtain systematic feedback from stakeholders in Cameroon regarding:  Their views regarding the general environment in Cameroon;  Their overall attitudes toward the World Bank Group in Cameroon;  Overall impressions of the World Bank Group’s effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Cameroon; and  Perceptions of the World Bank Group’s future role in Cameroon.  Use data to help inform Cameroon country team’s strategy. II. Methodology In June and July 2013, 571 stakeholders of the World Bank in Cameroon were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank- supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community- based organizations (CBOs); the media; independent government institutions; trade unions; faith- based groups; academia/research institutes/think tanks; and the judiciary branch. A total of 403 stakeholders participated in the country survey (71% response rate). Respondents either completed questionnaires with a representative of the fielding agency or they received the questionnaire via courier or email and returned it accordingly. Respondents were asked about: general issues facing Cameroon; their overall attitudes toward the World Bank; the World Bank’s effectiveness and results; the World Bank’s knowledge work and activities; working with the World Bank; the Bank’s future role in Cameroon; and the Bank’s communication and information sharing in Cameroon. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Cameroon: Respondents were asked to indicate whether Cameroon is headed in the right direction, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty, generating economic growth, and achieving “shared prosperity” in Cameroon. 3 The World Bank Cameroon Country Survey 2013 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Cameroon, Bank staff preparedness to help Cameroon solve its development challenges, the extent to which the Bank should seek to influence the global development agenda, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, with which stakeholder groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in Cameroon, the extent to which the Bank meets Cameroon’s needs for knowledge services and financial instruments, and the Bank’s level of effectiveness across thirty development areas, such as economic growth. D. The World Bank’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult Bank knowledge work and activities, the areas on which the Bank should focus its knowledge work and activities, and to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as working with the World Bank increasing Cameroon’s institutional capacity. F. The Future Role of the World Bank in Cameroon: Respondents were asked to rate how significant a role the Bank should play in Cameroon’s development in the near future and to indicate what the Bank should do to make itself of greater value in Cameroon. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, their Internet access, and their usage and evaluation of the Bank’s websites. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy . Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Cameroon, and their geographic location. In addition, when possible, responses from respondents completing this year’s country survey were compared to responses from the 258 respondents (55% response rate) who completed the survey in FY 2009 and the 170 respondents (40% response rate) who completed the country survey in FY 2005. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Cameroon Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, respondents from the office of a Ministry were combined with those from the office of the President/Prime Minister; the few respondents from private foundations were combined with those from NGOs; respondents from bilateral agencies and multilateral agencies were combined; the one respondent from the financial sector/private banks were combined with those from the private sector; and the few respondents from the office of a Parliamentarian and the judiciary branch were included in the “Other” category. 5 The World Bank Cameroon Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization  Comparisons of ratings for the WBG’s sector effectiveness across respondents’ specializations can be found in the Appendix (see page 104). 6 The World Bank Cameroon Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  Responses across geographic locations for all country survey questions can be found in the Appendix (see page 87). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. 7 The World Bank Cameroon Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Cameroon, can be found in the Appendix (see page 105). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. 8 The World Bank Cameroon Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents’ familiarity with the World Bank in Cameroon in this country survey was statistically similar to that of respondents in the FY ’09 country survey (6.0), but significantly lower than that of respondents in the FY ’05 country survey (6.3).  Respondents from independent government institutions had the highest levels of familiarity with the World Bank in Cameroon whereas respondents from trade unions had significantly lower levels of familiarity.  Respondents’ ratings of familiarity with the World Bank were significantly, moderately correlated with their perceptions of the World Bank’s overall effectiveness in Cameroon, the World Bank’s relevance to Cameroon’s development, and perceptions of the World Bank’s ability to help achieve development results in Cameroon. 9 The World Bank Cameroon Country Survey 2013 IV. General Issues Facing Cameroon Cameroon Heading in the Right Direction  The majority of employees of ministries, consultants on Bank-supported projects, and respondents from the office of the President/Prime Minister/Minister, PMUs, bilateral or multilateral agencies, CBOs, independent government institutions, trade unions, and other organizations indicated that Cameroon was headed in the right direction.  In contrast, the majority of respondents from local government indicated that Cameroon was headed in the wrong direction.  The majority of respondents from the private sector/financial sector/private banks, the media, faith-based groups, and academia indicated that they were not sure whether Cameroon was headed in the right or wrong direction.  A plurality of respondents from NGOs/private foundations indicated that Cameroon was headed in the right direction; however, more than a third of respondents from this stakeholder group indicated that they were not sure. 10 The World Bank Cameroon Country Survey 2013 IV. General Issues Facing Cameroon (continued) Development Priority  Respondents in the FY ’09 country survey indicated that improving governance (52%), reducing corruption (28%), and improving the investment/business climate (24%) were the most important development priorities for Cameroon. 11 The World Bank Cameroon Country Survey 2013 IV. General Issues Facing Cameroon (continued) Factors Contributing to Poverty Reduction  Respondents in the FY ’09 country survey indicated that improving governance (29%), agriculture development (26%), infrastructure development (22%), reducing corruption (19%), and increasing employment (19%) would contribute most to poverty reduction in Cameroon. 12 The World Bank Cameroon Country Survey 2013 IV. General Issues Facing Cameroon (continued) Factors Contributing to Economic Growth  Respondents in the FY ’09 country survey indicated that increasing agricultural productivity (45%), improving governance (35%), improving infrastructure (30%), enhancing the environment for private sector growth (26%), and reducing corruption (24%) would contribute most to generating economic growth in Cameroon. 13 The World Bank Cameroon Country Survey 2013 IV. General Issues Facing Cameroon (continued) Factors Contributing to “Shared Prosperity” 14 The World Bank Cameroon Country Survey 2013 V. Overall Attitudes toward the World Bank As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the World Bank’s annual Corporate Scorecard. Focusing World Bank Resources  Respondents in the FY ’09 country survey indicated that it would be most productive for the Bank to focus most of its resources on governance (31%) and improving basic infrastructure (29%) in Cameroon. 15 The World Bank Cameroon Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) The World Bank’s Overall Effectiveness (Indicator Question)  Respondents’ ratings for the World Bank’s effectiveness in this country survey were significantly higher than that of respondents in the FY ’09 country survey (5.2), but statistically similar to that of respondents in the FY ’05 country survey ( 5.6).  Respondents from PMUs and bilateral or multilateral agencies gave the highest ratings for the World Bank’s effectiveness in Cameroon whereas responde nts from trade unions and NGOs/private foundations gave significantly lower effectiveness ratings. Similarly, respondents from PMUs and bilateral or multilateral agencies gave the highest ratings for the extent to which the World Bank’s work achieves development results in Cameroon whereas respondents from trade unions gave significantly lower ratings.  Respondents from Yaoundé gave the highest ratings for the World Bank’s effectiveness in Cameroon whereas respondents from Douala and Other Cities gave significantly lower effectiveness ratings. Respondents across all geographic locations gave statistically similar ratings for the extent to which the World Bank’s work achieves development results in Cameroon. 16 The World Bank Cameroon Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents from bilateral or multilateral agencies and PMUs gave the highest ratings for the extent to which the World Bank’s staff is well prepared to help Cameroon solve its most complicated development challenges whereas respondents from trade unions gave significantly lower ratings.  Respondents from Yaoundé gave the highest ratings for the extent to which the World Bank’s staff is well prepared to help Cameroon solve its most complicated development challenges whereas respondents from Rural Areas gave significantly lower ratings. 17 The World Bank Cameroon Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Overall Ratings for Indicator Questions  Respondents from PMUs gave the highest ratings across all of the country survey indicator questions whereas respondents from trade unions and local government gave significantly lower ratings.  Responses for individual indicator questions by stakeholder groups can be found in the Appendix (see page 106). 18 The World Bank Cameroon Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value  Respondents in the FY ’09 country survey indicated that the Bank’s greatest values to Cameroon were its financial resources (36%), policy and economic advice (32%), knowledge (24%) and lending when others won’t (20%). 19 The World Bank Cameroon Country Survey 2013 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents in the FY ’09 country survey indicated that the Bank’s greatest weaknesses in its work in Cameroon were imposing technocratic solutions without regard to political realities (44%) and being too bureaucratic in its operational policies and procedures (41%).  Respondents from trade unions, CBOs, and local government were significantly more likely to indicate that the World Bank’s greatest weakness was its staff being too inaccessible compared to respondents from other stakeholder groups. 20 The World Bank Cameroon Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness 21 The World Bank Cameroon Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were statistically significant stakeholder group differences across all but three of these thirty areas of development. For the most part, respondents from PMUs, bilateral or multilateral agencies, and other organizations tended to give the highest ratings for the World Bank’s effectiveness across these areas whereas respondents from trade unions, independent government institutions, and the private sector/financial sector/private banks tended to give significantly lower ratings for the Bank’s effectiveness. Tho se areas with significant stakeholder group differences were:  Information and communications technology;  Transport;  Urban development;  Environmental sustainability;  Regulatory framework;  Basic infrastructure;  Poverty reduction;  Gender equity;  Domestic private sector development;  Foreign direct investment;  Water and sanitation;  Trade and exports;  Economic growth;  Energy;  Disaster management;  Public sector governance/reform;  Job creation/employment;  Financial markets;  Equality of opportunity;  Health;  Rural development;  Global/regional integration;  Food security;  Social protection;  Climate change;  Agricultural development; and  Natural resource management. 22 The World Bank Cameroon Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  For those areas of development that could be compared, respondents in this year’s country survey tended to give lower ratings for the Bank’s effectiveness in some areas, but higher ratings in others, compared to respondents from the FY ’05 and FY ’09 surveys. Those differences that reached statistical significance are noted in the chart. 23 The World Bank Cameroon Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Cameroon, bivariate correlational analyses were conducted using respondents’ ratings of the thirty specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results increa se. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development result s.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Cameroon. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at rural development;  The Bank’s effectiveness at food security;  The Bank’s effectiveness at basic infrastructure; and  The Bank’s effectiveness at job creation/employment.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Cameroon, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at economic growth;  The Bank’s effectiveness at health;  The Bank’s effectiveness at poverty reduction; and  The Bank’s effectiveness at basic infrastructure. 24 The World Bank Cameroon Country Survey 2013 VII. How the World Bank Operates The World Bank’s Work in Cameroon  Respondents in this year’s country survey had significantly higher levels of agreement that the World Bank supports realistic programs and strategies for Cameroon and that the World Bank is aligned with their development priorities for Cameroon compared to respondents from the FY ’09 country survey.  Respondents from PMUs had the highest levels of agreement that the World Bank plays a relevant role in development whereas respondents from local government and the private sector/financial sector/private banks had significantly lower levels of agreement. Respondents from PMUs had the highest levels of agreement that the Bank’s work is aligned with their development priorities and that the Bank supports realistic programs whereas respondents from trade unions had significantly lower levels of agreement. Respondents from bilateral or multilateral agencies had the highest levels of agreement that the Bank treats stakeholders with respect whereas respondents from trade unions had significantly lower levels of agreement.  Respondents from Yaoundé had the highest levels of agreement that the World Bank plays a relevant role in development and that the Bank treats stakeholders with respect whereas respondents from Douala had significantly lower levels of agreement. 25 The World Bank Cameroon Country Survey 2013 VII. How the World Bank Operates (continued) Overall Perceptions  Respondents in this country survey had significantly lower levels of agreement that the Bank effectively monitors and evaluates its projects compared to respondents from the FY ’05 and FY ’09 country surveys (6.8 and 6.6, respectively). In addition, respondents in this country survey had significantly lower levels of agreement that conditions on the Bank’s lending are reasonable compared to respondents from the FY ’09 country survey (6.0) and significantly lower levels of agreement that working with the Bank increases institutional capacity compared to respondents from the FY ’05 country survey (6.8) .  There were significant stakeholder group differences in their ratings across all of these areas, except that the Bank ensures consistency and continuity through staff changes. For the most part, respondents from PMUs and bilateral or multilateral agencies tended to have the highest levels of agreement whereas respondents from trade unions and local government tended to have significantly lower levels of agreement.  Respondents from Yaoundé had the highest levels of agreement for the indicator question that, where country systems are adequate, the World Bank makes use of them whereas respondents from Rural Areas had significantly lower levels of agreement. Differences between geographic locations for the other statements can be found in the Appendix. 26 The World Bank Cameroon Country Survey 2013 VII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Respondents in this country survey gave significantly lower ratings for the Bank’s staff accessibility and straightforwardness and honesty compared to respondents from the FY ’05 (5.6 and 6.4, respectively) and FY ’09 country surveys (5.2 and 6.6, respectively).  There were significant stakeholder group differences in their ratings across all of these areas, except the Bank’s collaboration with groups outside of government. For the most part, respondents from PMUs tended to give the highest ratings whereas respondents from trade unions and local government tended to give significantly lower ratings.  There were significant differences between geographic locations in their ratings across all of these areas, except the Bank’s collaboration with groups o utside of government. For the most part, respondents from Yaoundé tended to give the highest ratings whereas respondents from Douala and Rural Areas tended to give significantly lower ratings. 27 The World Bank Cameroon Country Survey 2013 VIII. The Future Role of the World Bank in Cameroon Role Significance  Respondents from faith-based groups gave the highest ratings for the role the World Bank should play in Cameroon’s development in the near future whereas respondents from local government and the media gave significantly lower ratings. 28 The World Bank Cameroon Country Survey 2013 VIII. The Future Role of the World Bank in Cameroon (continued) Making the World Bank of Greater Value  Respondents in the FY ’09 country survey indicated that the Bank should reduce the complexity of obtaining Bank financing (30%) and improve the quality of its experts as related to Cameroon’s specific challenges to make itself of greater value in Cameroon (27%). 29 The World Bank Cameroon Country Survey 2013 VIII. The Future Role of the World Bank in Cameroon (continued) Collaborating with Stakeholders in Cameroon  Employees of ministries and respondents from the office of the President/Prime Minister/ Minister, PMUs, local government and other organizations indicated that the Bank should collaborate more with local government in Cameroon.  Consultants on Bank-supported programs and respondents from trade unions indicated that the Bank should collaborate more with NGOs and local government in Cameroon.  Respondents from bilateral or multilateral agencies indicated that the Bank should collaborate more with local government, beneficiaries, private sector, and the donor community in Cameroon.  Respondents from the private sector/financial sector/private banks indicated that the Bank should collaborate more with local government and private sector in Cameroon.  Respondents from NGOs indicated that the Bank should collaborate more with NGOs.  Respondents from CBOs and faith-based groups indicated that the Bank should collaborate more with CBOs.  Respondents from media indicated that the Bank should collaborate more with media.  Respondents from independent government institutions indicated that the Bank should collaborate more with the private sector in Cameroon.  Respondents from academia indicated that the Bank should collaborate more with academia/research institutes/think tanks in Cameroon. 30 The World Bank Cameroon Country Survey 2013 VIII. The Future Role of the World Bank in Cameroon (continued) Influencing the Global Development Agenda Attributing Slow or Failed Reform Efforts 31 The World Bank Cameroon Country Survey 2013 IX. World Bank Knowledge and Instruments Frequency of Consulting World Bank Knowledge Work and Activities  Consultants on Bank-supported programs indicated the most frequent usage of World Bank knowledge work and activities (41% indicated weekly usage) whereas respondents from local government indicated significantly less frequent usage (47% indicated that they never consulted World Bank knowledge work and activities). 32 The World Bank Cameroon Country Survey 2013 IX. World Bank Knowledge and Instruments (continued) Meeting Cameroon’s Knowledge Needs (Indicator Question)  Respondents from bilateral or multilateral agencies and PMUs had the highest levels of agreement that the Bank meets Cameroon’s needs for knowledge services whereas respondents from local government, faith-based groups, and trade unions had significantly lower levels of agreement.  Respondents across all geographic locations had statistically similar levels of agreement that the Bank meets Cameroon’s needs for knowledge services. 33 The World Bank Cameroon Country Survey 2013 IX. World Bank Knowledge and Instruments (continued) Focusing World Bank Research  Respondents in the FY ’09 country survey indicated that it would be most valuable for the Bank to focus its research efforts on governance (24%) and agri-business/agricultural productivity (20%) in Cameroon. 34 The World Bank Cameroon Country Survey 2013 IX. World Bank Knowledge and Instruments (continued) Effectiveness of the Bank’s Knowledge Work and Activities  Respondents from PMUs gave the highest ratings for the effectiveness of the Bank’s knowledge work and activities to provide support for program implementation whereas respondents from local government and trade unions gave significantly lower ratings.  Consultants on Bank-supported projects and respondents from independent government institutions gave the highest ratings for the effectiveness of the Bank’s knowledge work and activities to contribute to good policy making whereas respondents from local government, the private sector/financial sector/private banks, CBOs, trade unions, and faith-based groups gave significantly lower ratings.  Consultants on Bank-supported projects and respondents from bilateral or multilateral agencies and PMUs gave the highest ratings for the effectiveness of the Bank’s knowledge work and activities to enhance knowledge and skills whereas respondents from the private sector/financial sector/private banks and faith-based groups gave significantly lower ratings. 35 The World Bank Cameroon Country Survey 2013 IX. World Bank Knowledge and Instruments (continued) Qualities of the Bank’s Knowledge Work and Activities  Respondents in this country survey gave significantly higher ratings that the Bank’s knowledge work and acivities are adaptable to Cameroon’s circumstances compared to respondents from the FY ’05 and FY ’09 country surveys (5.3 and 5.0, respectively), but significantly lower ratings that the Bank’s knowledge work and acivities are a source on global good practices compared to respondents from the FY ’05 and FY ’09 country surveys (7.1 and 6.5, respectively). Respondents in this country survey also gave significantly lower ratings that the Bank’s knowledge work and acivities are useful and adequately disseminated compared to respondents from the FY ’09 country survey (7.7 and 6.4, respectively).  There were significant stakeholder group differences in their ratings across all of these aspects of the Bank’s knowledge, except that they are appropriately translated. For the most part, consultants on Bank-supported projects and respondents from PMUs and bilateral or multilateral agencies tended to give the highest ratings whereas respondents from trade unions and local government tended to give significantly lower ratings. 36 The World Bank Cameroon Country Survey 2013 IX. World Bank Knowledge and Instruments (continued) Contribution of the Bank’s Knowledge Work and Activities (Indicator Question)  Consultants on Bank-supported projects and respondents from PMUs gave the highest ratings for the significance of the contribution that the Bank’s knowledge work and activities make to development results in Cameroon whereas respondents from CBOs, academia, and the private sector/financial sector/private banks gave significantly lower ratings.  Respondents across all geographic locations gave statistically similar ratings for the significance of the contribution that the Bank’s knowledge work and activities make to development results in Cameroon. 37 The World Bank Cameroon Country Survey 2013 IX. World Bank Knowledge and Instruments (continued) Technical Quality of the Bank’s Knowledge Work and Activities (Indicator Question)  Consultants on Bank-supported projects and respondents from bilateral or multilateral agencies, PMUs, and the office of the President/Prime Minister/Minister gave the highest ratings for the technical quality of the Bank’s knowledge work and activities whereas respondents from faith-based groups and local government gave significantly lower ratings.  Respondents from Yaoundé gave significantly higher ratings for the technical quality of the Bank’s knowledge work and activities compared to respondents from other geographic locations. 38 The World Bank Cameroon Country Survey 2013 IX. World Bank Knowledge and Instruments (continued) Meeting Cameroon’s Needs for Financial Instruments (Indicator Question)  Respondents from PMUs had the highest levels of agreement that the Bank’s financial instruments meet the needs of Cameroon whereas respondents from the private sector/ financial sector/private banks had significantly lower levels of agreement.  Respondents from Yaoundé had significantly higher levels of agreement that the Bank’s financial instruments meet the needs of Cameroon compared to respondents from other geographic locations. 39 The World Bank Cameroon Country Survey 2013 X. Communication and Openness Information Sources  Respondents in the FY ’09 country survey indicated that they got most of their information about economic and social development issues in Cameroon from local newspapers (50%) and the Internet (30%). 40 The World Bank Cameroon Country Survey 2013 X. Communication and Openness (continued) Preferred Information Sources 41 The World Bank Cameroon Country Survey 2013 X. Communication and Openness (continued) Access to Information  Consultants on Bank-supported projects and respondents from independent government institutions and the media were the most likely to be aware of the Bank’s Access to Information Policy whereas respondents from CBOs were completely unaware.  Consultants on Bank-supported projects and respondents from the office of the President/ Prime Minister/Minister, PMUs, bilateral or multilateral agencies, and academia were significantly more likely to have received the information they requested compared to respondents from other stakeholder groups. 42 The World Bank Cameroon Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued)  Consultants on Bank-supported projects and respondents from PMUs had the highest levels of agreement that they use Bank data more often whereas respondents from local government and trade unions had significantly lower levels of agreement. Internet Access  Respondents in this year’s country survey indicated statistically similar rates of Internet access compared to respondents from the FY ’09 country survey.  Respondents from local government were significantly less likely to have Internet access compared to respondents from other stakeholder groups. 43 The World Bank Cameroon Country Survey 2013 X. Communication and Openness (continued) Website Usage  Respondents in this year’s survey indicated significantly higher rates of usage for the World Bank’s website compared to respondents from the FY ’05 and FY ’09 surveys.  Consultants on Bank-supported projects and respondents from PMUs, bilateral or multilateral agencies, the private sector/financial sector/private banks, the media, and independent government institutions were the most likely to have used the World Bank’s websites whereas respondents from local government, CBOs, and trade unions were significantly less likely to have used the World Bank’s websites.  Respondents in this year’s country survey indicated statistically similar usage for the Bank’s country and main websites compared to respondents from the FY ’09 survey.  The majority of consultants on Bank-supported projects and respondents from NGOs/private foundations and CBOs indicated that they used the World Bank’s country website, significantly more than respondents from other stakeholder groups. 44 The World Bank Cameroon Country Survey 2013 X. Communication and Openness (continued) Website Usage (continued)  Consultants on Bank-supported projects and respondents from PMUs, bilateral or multilateral agencies, and independent government institutions were significantly more likely to have used a high speed Internet connection when visitng the World Bank’s websites compared to respondents from other stakeholder groups. Website Evaluation  Respondents in this year’s country survey had significantly lower levels of agreement that they find the information on the Bank’s websites useful compared to respondents from the FY ’09 country survey (7.8)  Consultants on Bank-supported projects and respondents from PMUs, bilateral or multilateral agencies, and independent government institutions had the highest levels of agreement that they find the information on the Bank’s websites useful whereas respondents from local government had significantly lower levels of agreement.  Consultants on Bank-supported projects had the highest levels of agreement that they find the Bank’s websites easy to navigate whereas respondents from local government had significantly lower levels of agreement. 45 The World Bank Cameroon Country Survey 2013 X. Communication and Openness (continued) Information Sharing  Consultants on Bank-supported projects and respondents from PMUs had the highest levels of agreement that the World Bank is responsive to their information requests whereas respondents from local government and trade unions had significantly lower levels of agreement.  Respondents from PMUs had the highest levels of agreement that, when they need information from the Bank, they know how to find it whereas respondents from local government and trade unions had significantly lower levels of agreement. 46 The World Bank Cameroon Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 48 B. Responses to All Questions by Stakeholder Groups ..................... 64 C. Responses to All Questions by Geographic Locations ................... 84 D. Responses to All Questions across Country Surveys ..................... 98 E. Responses to Sector Effectiveness Questions by Specialization . 101 F. Indicator Questions as a Function of Exposure to the Bank ........ 102 G. Indicator Questions as a Function of Stakeholder Groups .......... 103 H. World Bank Country Survey 2013 – Cameroon Questionnaire .. 104 CAMEROON 47 The World Bank Cameroon Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=403) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Cameroon Percentage of Respondents 1. In general would you say that Cameroon is headed in...? (N=385) The right direction 49.4% The wrong direction 14.0% Not sure 36.6% 2. Listed below are a number of development priorities in Cameroon. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Cameroon. (Choose no more than THREE) (Responses Combined; N=393) Public sector governance/ reform (i.e., government effectiveness, public financial 45.3% management, public expenditure, fiscal system reform) Education 27.5% Anti-corruption 26.2% Health 25.2% Transport (e.g., roads, bridges, transportation) 22.1% Job creation/employment 18.3% Poverty reduction 17.0% Agricultural development 13.7% Energy 12.2% Social protection (e.g., pensions, targeted social assistance) 11.7% Rural development 11.2% Economic growth 8.9% Law and justice (e.g., judicial system) 7.9% Domestic private sector development 6.9% Natural resource management (e.g., oil, gas, mining) 6.9% Basic infrastructure 5.6% Gender equity 5.3% Water and sanitation 4.8% Urban development 4.1% Environmental sustainability 3.3% Equality of opportunity (i.e., equity) 3.3% Food security 2.5% Regulatory framework 2.0% Climate change (e.g., mitigation, adaptation) 1.8% Foreign direct investment 1.5% Information and communications technology 1.3% Global/regional integration 1.0% Trade and exports 1.0% Financial markets 0.5% Disaster management 0.5% 48 The World Bank Cameroon Country Survey 2013 A. General Issues Facing Cameroon (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Cameroon? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=402) Job creation/employment 34.3% Public sector governance/ reform (i.e., government effectiveness, public financial 31.1% management, public expenditure, fiscal system reform) Anti-corruption 24.6% Agricultural development 22.6% Rural development 21.1% Education 20.6% Economic growth 17.9% Transport (e.g., roads, bridges, transportation) 15.9% Basic infrastructure 11.9% Health 11.4% Domestic private sector development 9.7% Natural resource management (e.g., oil, gas, mining) 9.7% Water and sanitation 8.7% Gender equity 8.7% Energy 8.7% Water and sanitation 8.7% Equality of opportunity (i.e., equity) 7.7% Law and justice (e.g., judicial system) 7.7% Equality of opportunity (i.e., equity) 7.7% Social protection (e.g., pensions, targeted social assistance) 7.0% Food security 4.7% Global/regional integration 3.5% Urban development 2.2% Information and communications technology 2.0% Environmental sustainability 2.0% Climate change (e.g., mitigation, adaptation) 1.5% Foreign direct investment 1.5% Regulatory framework 1.0% Financial markets 0.7% Disaster management 0.5% Trade and exports 0.5% 49 The World Bank Cameroon Country Survey 2013 A. General Issues Facing Cameroon (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth Percentage of Respondents in Cameroon? (Choose no more than THREE) (Responses Combined; N=401) Public sector governance/ reform (i.e., government effectiveness, public financial 33.4% management, public expenditure, fiscal system reform) Energy 32.2% Anti-corruption 28.4% Agricultural development 25.7% Domestic private sector development 25.4% Job creation/employment 21.9% Transport (e.g., roads, bridges, transportation) 17.0% Natural resource management (e.g., oil, gas, mining) 14.2% Rural development 11.2% Equality of opportunity (i.e., equity) 10.0% Education 9.7% Foreign direct investment 9.2% Trade and exports 9.2% Basic infrastructure 9.2% Health 7.2% Law and justice (e.g., judicial system) 7.0% Global/regional integration 3.5% Gender equity 3.2% Social protection (e.g., pensions, targeted social assistance) 3.2% Regulatory framework 3.2% Financial markets 3.2% Information and communications technology 3.0% Food security 2.7% Environmental sustainability 1.7% Climate change (e.g., mitigation, adaptation) 1.5% Water and sanitation 1.5% Disaster management 0.7% Urban development 0.5% 50 The World Bank Cameroon Country Survey 2013 A. General Issues Facing Cameroon (continued) 5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Cameroon? (Choose no more than TWO) (Responses Combined; N=365) Better employment opportunities for young people 41.6% Education and training that better ensure job opportunity 21.9% Improved access to basic services 19.5% Greater voice and participation for citizens to help ensure greater accountability 18.1% Better entrepreneurial opportunities (i.e., to start small and medium sized 16.2% businesses) Consistent economic growth 15.6% A growing middle class 14.8% Better employment opportunities for women 11.8% Greater access to micro-finance for the poor 11.2% Better quality public services 8.8% Better opportunity for the poor who live in rural areas 8.2% Greater equity of fiscal policy 7.7% Better opportunity for the poor who live in urban areas 2.2% More effective risk management 1.4% Other 0.8% B. Overall Attitudes toward the World Bank Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank in Cameroon? 396 1 5.65 2.05 (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness 369 23 5.52 1.88 in Cameroon. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Cameroon solve its most 332 55 5.86 1.99 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 51 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Cameroon, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Percentage of Respondents Cameroon? (Choose no more than THREE) (Responses Combined; N=402) Public sector governance/ reform (i.e., government effectiveness, public financial 40.0% management, public expenditure, fiscal system reform) Health 28.4% Education 26.4% Transport (e.g., roads, bridges, transportation) 23.1% Poverty reduction 17.4% Agricultural development 16.4% Anti-corruption 15.7% Energy 13.4% Job creation/employment 13.2% Rural development 12.4% Basic infrastructure 12.2% Domestic private sector development 10.0% Economic growth 8.2% Natural resource management (e.g., oil, gas, mining) 8.0% Equality of opportunity (i.e., equity) 7.5% Law and justice (e.g., judicial system) 7.5% Social protection (e.g., pensions, targeted social assistance) 7.0% Gender equity 6.0% Water and sanitation 5.0% Environmental sustainability 4.2% Urban development 4.0% Climate change (e.g., mitigation, adaptation) 3.0% Food security 2.7% Foreign direct investment 1.7% Regulatory framework 1.7% Information and communications technology 1.7% Trade and exports 1.2% Global/regional integration 0.7% Financial markets 0.7% Disaster management 0.0% 52 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=272) nd you believe is of greatest VALUE and which activity is of Greatest 2 Greatest second greatest value in Cameroon? Value Value Combined Financial resources: investment lending 39.5% 11.8% 51.2% Financial resources: policy based lending / budget support to the 19.5% 9.9% 29.4% Government Training/capacity building 12.1% 15.1% 27.2% Technical assistance 7.7% 15.8% 23.5% Linkage to non-Bank expertise (i.e., South-South knowledge 4.0% 10.7% 14.7% sharing) Mobilizing third party financial resources 5.5% 8.8% 14.3% Policy advice 4.4% 7.4% 11.8% Studies/analyses 2.2% 8.8% 11.0% Donor coordination 1.1% 7.7% 8.8% Data and information 2.9% 1.8% 4.8% Other 1.1% 1.1% 2.2% Convening/facilitating 0.0% 1.1% 1.1% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Cameroon? (Choose no more than TWO) (Responses Combined; N=391) Not adequately sensitive to political/social realities in Cameroon 29.7% Not collaborating enough with non-state actors 24.6% Too influenced by developed countries 23.3% Not willing to honestly criticize policies and reform efforts in the country 21.7% Staff too inaccessible 18.9% Not enough public disclosure of its work 17.1% World Bank processes too slow and complex 14.6% Imposing technocratic solutions without regard to political realities 14.3% Too bureaucratic in its operational policies and procedures 6.9% Not aligned with country priorities 6.6% Not exploring alternative policy options 5.6% Arrogant in its approach 3.8% Not aligned with other donors’ work 2.8% Other 2.3% The credibility of its knowledge/data 2.0% Not client focused 0.5% Global Development Agenda N DK Mean SD 7. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international 374 20 7.35 2.15 financial systems, trade, etc.)? (1-To no degree at all, 10-To a very significant degree) 53 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 8. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development Percentage of Respondents results there? (Choose no more than TWO) (Responses Combined; N=401) Local Government 45.1% NGOs 38.4% Private Sector 22.7% Community-Based Organizations 21.7% Beneficiaries 21.4% Academia/Think Tanks/Research Institutes 18.5% Donor Community 9.2% Media 7.5% Parliament 5.2% Faith-Based Organizations 4.0% Foundations 2.0% Other 1.7% Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Cameroon? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. Overall the World Bank currently plays a relevant role in development 370 14 5.89 2.25 in Cameroon* 10. The World Bank’s work is aligned with what I consider the development 357 18 5.37 2.21 priorities for Cameroon * 11. The World Bank supports programs and strategies that are realistic for 365 15 5.65 2.15 Cameroon 12. The World Bank treats clients and stakeholders in Cameroon with 322 52 5.71 2.22 respect To what extent is the World Bank an effective development partner in Degree Cameroon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 13. Responsiveness* 305 62 5.10 1.92 14. Flexibility (in terms of the World Bank’s products and services) 310 59 4.82 1.86 15. Flexibility (in terms of changing country circumstances) 305 62 4.99 1.86 16. Being inclusive 283 80 5.45 2.02 17. Openness (sharing data and other information)* 333 30 5.84 2.22 18. Staff accessibility 334 38 4.61 2.41 19. Straightforwardness and honesty 305 60 5.55 2.52 20. Collaboration with groups outside of the Government (e.g., NGOs, 332 42 5.17 1.98 academia, private sector)* 21. Collaboration with the Government* 348 21 7.19 2.00 22. Collaboration with other donors* 304 62 6.67 2.09 23. The speed in which it gets things accomplished on the ground 305 65 4.91 1.94 24. Follow through over time 307 63 5.75 2.05 54 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 25. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=390) There is not an adequate level of citizen/civil society participation 42.8% The World Bank is not sensitive enough to political/social realities on the ground 36.2% The Government works inefficiently 26.2% Reforms are not well thought out in light of country challenges 26.2% Political pressures and obstacles 22.1% The World Bank does not do adequate follow through/follow-up 13.3% The World Bank works too slowly 11.8% Lack of/inadequate levels of capacity in Government 11.8% Poor donor coordination 6.2% Other 0.8% 55 The World Bank Cameroon Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Cameroon? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti-corruption 343 28 4.98 2.24 2. Information and communications technology 291 71 5.03 1.95 3. Transport (e.g., roads, bridges, transportation) 334 32 5.72 2.05 4. Law and justice (e.g., judicial system) 280 77 4.67 1.95 5. Urban development 315 44 5.47 1.92 6. Environmental sustainability 320 40 5.78 1.94 7. Regulatory framework 279 75 5.36 1.85 8. Basic infrastructure 323 34 5.44 1.99 9. Poverty reduction 334 28 5.33 2.04 10. Gender equity 279 75 5.05 2.25 11. Domestic private sector development 279 68 4.47 1.80 12. Foreign direct investment 253 97 5.10 1.93 13. Water and sanitation 302 59 5.25 1.98 14. Trade and exports 259 100 4.88 1.82 15. Economic growth 314 50 5.31 1.99 16. Energy 324 40 5.60 2.16 17. Disaster management 262 93 4.77 2.07 18. Public sector governance/ reform (i.e., government effectiveness, 334 27 5.38 2.17 public financial management, public expenditure, fiscal system reform) 19. Job creation/employment 311 52 4.29 1.90 20. Financial markets 242 110 4.53 1.86 21. Equality of opportunity (i.e., equity) 273 77 4.38 2.17 22. Health 328 29 5.73 2.08 23. Rural development 330 31 5.22 2.09 24. Global/regional integration 286 71 5.31 2.19 25. Food security 305 48 5.14 2.04 26. Education 329 32 5.71 2.05 27. Social protection (e.g., pensions, targeted social assistance) 278 80 4.11 1.95 28. Climate change (e.g., mitigation, adaptation) 291 65 5.35 2.14 29. Agricultural development 319 41 5.52 2.09 30. Natural resource management (e.g., oil, gas, mining) 303 58 5.28 2.08 Achieving Development Results N DK Mean SD 31. To what extent does the World Bank’s work help to achieve development results in Cameroon?* 364 24 5.71 1.78 (1-To no degree at all, 10-To a very significant degree) 56 The World Bank Cameroon Country Survey 2013 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Cameroon? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 32. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the 357 30 5.32 2.06 needs of Cameroon* 33. The World Bank Group meets Cameroon’s needs for knowledge 351 33 5.36 1.99 services (e.g., research, analysis, data, technical assistance)* D. The World Bank’s Knowledge Work and Activities (i.e., Analysis, Studies, Data, Reports, Conferences) 1. How frequently do you consult World Bank knowledge work and Percentage of Respondents activities in the work you do? (N=392) Weekly 9.4% Monthly 19.1% A few times a year 40.3% Rarely 24.0% Never 7.1% 57 The World Bank Cameroon Country Survey 2013 D. The World Bank Group’s Knowledge Work and Activities (continued) 2. When thinking about the development challenges in Cameroon, where do you believe it would be most valuable for the World Bank to focus its Percentage of Respondents knowledge work and activities in the next few years? (Choose no more than 3) (Responses Combined; N=396) Public sector governance/ reform (i.e., government effectiveness, public financial 44.7% management, public expenditure, fiscal system reform) Education 24.5% Anti-corruption 20.2% Poverty reduction 14.9% Health 14.9% Job creation/employment 14.6% Domestic private sector development 14.4% Transport (e.g., roads, bridges, transportation) 14.4% Agricultural development 14.1% Energy 13.1% Economic growth 10.9% Natural resource management (e.g., oil, gas, mining) 10.6% Rural development 10.1% Social protection (e.g., pensions, targeted social assistance) 9.8% Law and justice (e.g., judicial system) 9.1% Basic infrastructure 8.8% Gender equity 6.3% Urban development 5.8% Water and sanitation 5.6% Climate change (e.g., mitigation, adaptation) 4.8% Environmental sustainability 4.5% Information and communications technology 4.3% Foreign direct investment 4.0% Equality of opportunity (i.e., equity) 3.5% Regulatory framework 2.3% Trade and exports 2.0% Global/regional integration 1.8% Financial markets 1.5% Food security 1.5% Disaster management 0.5% In Cameroon, how effective do you believe the World Bank’s knowledge Level of Effectiveness work and activities are at: (1-Not effective at all, 10-Very effective) N DK Mean SD 3. Enhancing your knowledge and/or skills 354 27 5.31 2.12 4. Contributing to good policy making 339 40 5.60 1.98 5. Providing support for program implementation 358 26 6.04 1.93 58 The World Bank Cameroon Country Survey 2013 D. The World Bank Group’s Knowledge Work and Activities (continued) In Cameroon, to what extent do you believe that the World Bank’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 6. Are timely 322 54 4.90 1.82 7. Include appropriate level of stakeholder involvement during 347 32 4.97 1.97 preparation 8. Are relevant to Cameroon’s development priorities 358 23 5.65 1.97 9. Provide feasible recommendations 336 37 5.63 1.99 10. Are accessible (well written and easy to understand) 351 27 5.58 2.00 11. Are source of relevant information on global good practices 345 32 6.21 2.08 12. Are useful in terms of the work you do 351 24 6.05 2.24 13. Are adequately disseminated 346 23 4.79 2.00 14. Are translated enough into local language 324 47 4.44 2.63 15. Are adaptable to Cameroon’s specific development challenges and 349 30 5.77 2.16 country circumstances* Overall Evaluations N DK Mean SD 16. Overall, how significant a contribution do you believe the World Bank ’s knowledge work and activities make to development results in your 362 25 5.94 1.83 country?* (1-Not significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank’s knowledge work and activities?* 358 27 6.42 1.80 (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank disburses funds promptly 314 64 4.45 2.04 2. The World Bank effectively monitors and evaluates the projects and 364 23 6.08 2.14 programs it supports 3. The World Bank’s approvals and reviews are done in a timely fashion 328 56 5.06 1.89 4. The World Bank’s “Safeguard Policy” requirements are reasonable 299 76 5.45 2.09 5. The World Bank’s conditions on its lending are reasonable 303 76 5.07 2.20 6. Working with the World Bank increases Cameroon’s institutional 363 23 6.18 2.17 capacity 7. The World Bank ensures consistency and continuity through staff 261 117 5.40 2.11 changes 8. The World Bank’s teams and visits are well coordinated 294 86 6.06 2.19 9. Where country systems (e.g., procurement, financial management, 297 83 6.24 2.04 etc.) are adequate, the World Bank makes appropriate use of them* 10. The World Bank provides effective implementation support (i.e., 339 48 6.20 2.16 supervision of projects) 59 The World Bank Cameroon Country Survey 2013 F. The Future Role of the World Bank in Cameroon The Bank’s Role N DK Mean SD 1. How significant a role do you believe the World Bank Group SHOULD play in Cameroon’s development in the near future? 385 6 7.58 2.05 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of greater Percentage of Respondents value in Cameroon? (Choose no more than TWO) (Responses Combined; N=390) Reach out more to groups outside of government 54.4% Reduce the complexity of obtaining World Bank financing 41.0% Improve the quality of its experts as related to Cameroon’s specific challenges 35.6% Provide more adequate data/knowledge/statistics/figures on Cameroon’s 11.3% economy Focus primarily on advocacy issues 10.8% Improve the competitiveness of its financing compared to markets (e.g., cost, 10.8% timeliness, and other terms) Work faster 10.5% Offer more innovative financial products 8.5% Offer more innovative knowledge services 7.2% Ensure greater selectivity in its work 3.6% Other 1.5% Increase availability of Fee-Based services 0.5% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Cameroon? (Choose no more than TWO) (Responses Combined; N=396) Local newspapers 50.8% Internet 42.7% Local television 19.9% International television 19.4% International newspapers 18.2% Local radio 12.4% International radio 12.1% Periodicals 11.1% Other 4.0% Social media (Facebook, Twitter, YouTube) 3.5% Mobile phones 1.8% Blogs 0.3% Instant messaging 0.3% 60 The World Bank Cameroon Country Survey 2013 G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=392) World Bank seminars/workshops/conferences 43.9% World Bank website 33.4% e-Newsletters 32.4% Direct contact with World Bank (i.e., face to face meetings/discussions) 29.8% World Bank publications and other written materials 23.0% Social media (Facebook, Twitter, YouTube) 8.7% Mobile phones 8.2% World Bank Public Information Center 6.9% Instant messaging 5.1% Blogs 0.8% Other 0.0% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=370) Yes 25.9% No 74.1% 4. Have you requested information from the World Bank on its activities Percentage of Respondents in the past year? (N=358) Yes 14.0% No 86.0% Percentage of Respondents 5. Were you able to obtain this information? (N=110) Yes 41.8% No 58.2% Percentage of Respondents 6. Do you have access to the Internet? (N=368) Yes 94.3% No 5.7% Percentage of Respondents 7. Do you use/have used the World Bank website? (N=370) Yes 66.2% No 33.8% Percentage of Respondents 8. Which do you primarily use? (N=300) The World Bank’s country website 41.3% (www.worldbank.org/en/country/cameroon) The World Bank’s main website (www.worldbank.org) 58.7% 9. Which Internet connection do you use primarily when visiting a World Percentage of Respondents Bank website? (N=327) Dial-up 52.6% High speed 47.4% 61 The World Bank Cameroon Country Survey 2013 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank data more currently than I did a few years ago 344 16 5.32 2.52 11. I find the World Bank websites easy to navigate. 288 26 6.01 2.22 12. I find the information on the World Bank’s websites useful. 289 22 6.91 2.12 13. When I need information from the World Bank I know how to find it 314 29 5.26 2.67 (e.g., whom to call, where to reach them, etc.) 14. The World Bank is responsive to my information requests and inquiries 262 70 5.40 2.53 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=388) NGO 25.3% Employee of a Ministry, Ministerial Department or Implementation Agency 20.6% Project Management Unit 6.2% Media 5.4% Other 5.2% Academia/Research Institute/Think Tank 4.9% Consultant/Contractor working on World Bank-supported Project 4.4% Private Sector Organization 4.1% Local Government Office of Staff 3.9% Bilateral Agency 3.4% Community-Based Organization 2.8% Trade Union 2.8% Office of Minister 2.3% Faith-Based Group 1.8% Office of the President, Prime Minister 1.5% Multilateral Agency 1.5% Independent Government Institution 1.3% Office of Parliamentarian .8% Private Foundation .8% Judiciary Branch .8% Financial Sector/Private Bank .3% 62 The World Bank Cameroon Country Survey 2013 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=377) Public sector governance/Public financial management/anti-corruption 12.7% Other 11.9% Education 11.4% Agriculture/ rural development / food security 10.9% Law and justice/regulatory framework 8.5% Health/Communicable/non-communicable diseases 6.9% Natural resource management/environmental sustainability 6.6% Information and communications technology 5.0% Gender equity / equality of opportunity 4.8% Energy 4.2% Urban development 3.7% Social protection 3.2% Job creation/employment 2.4% Transport 2.4% Water and sanitation 2.4% Private sector development/foreign direct investment 1.9% Financial markets/banking .8% Climate change / disaster management .3% 3. Currently, do you professionally collaborate/work with the World Bank in Percentage of Respondents your country? (N=385) Yes 34.5% No 65.5% 4. Which of the following describes most of your exposure to the World Bank in Percentage of Respondents Cameroon? (Choose no more than TWO) (N=374) Collaborate as part of my professional duties 32.4% Observer 32.1% Engage in World Bank related/sponsored events/activities 31.8% Use World Bank website for information, data, research, etc. 31.8% Use World Bank reports/data 31.0% Percentage of Respondents 5. Which best represents your geographic location? (N=385) Yaoundé 63.1% Other cities 20.8% Rural areas 9.1% Douala 7.0% 63 The World Bank Cameroon Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues Facing Cameroon In general, how would you say that Cameroon is headed in...?* Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other The right direction 92.3% 55.8% 64.7% 72.7% 13.3% 68.4% 29.4% 46.9% 63.6% 19.0% 60.0% 60.0% 14.3% 17.6% 52.2% The wrong direction - 11.7% 11.8% 4.5% 53.3% 5.3% 17.6% 17.3% 18.2% 9.5% 20.0% 10.0% 14.3% 11.8% 8.7% Not sure 7.7% 32.5% 23.5% 22.7% 33.3% 26.3% 52.9% 35.7% 18.2% 71.4% 20.0% 30.0% 71.4% 70.6% 39.1% *Significantly different between stakeholder groups Listed below are a number of development priorities in Cameroon. Please identify which of the following you consider the most important development priorities in Cameroon. (Choose no more than 3) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Social protection* 0.0% 21.8% 0.0% 0.0% 0.0% 0.0% 5.9% 18.8% 18.2% 4.8% 0.0% 18.2% 0.0% 10.5% 11.5% Transport 14.3% 17.9% 23.5% 54.2% 26.7% 27.8% 11.8% 22.9% 0.0% 19.0% 20.0% 18.2% 33.3% 26.3% 19.2% Public sector governance/reform 28.6% 38.5% 47.1% 41.7% 26.7% 61.1% 47.1% 50.0% 45.5% 42.9% 60.0% 36.4% 33.3% 47.4% 57.7% Global/regional integration 7.1% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 1.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity* 21.4% 3.8% 0.0% 0.0% 26.7% 0.0% 0.0% 4.2% 0.0% 14.3% 0.0% 9.1% 0.0% 0.0% 0.0% Domestic private sector dev. 14.3% 10.3% 11.8% 0.0% 6.7% 11.1% 5.9% 5.2% 0.0% 4.8% 0.0% 18.2% 0.0% 0.0% 11.5% Foreign direct investment 7.1% 0.0% 0.0% 4.2% 0.0% 0.0% 5.9% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Water and sanitation 0.0% 9.0% 5.9% 8.3% 0.0% 5.6% 5.9% 3.1% 9.1% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 21.4% 28.2% 29.4% 16.7% 20.0% 27.8% 11.8% 20.8% 54.5% 42.9% 20.0% 27.3% 16.7% 42.1% 30.8% Job creation/employment 35.7% 21.8% 23.5% 12.5% 13.3% 22.2% 11.8% 13.5% 18.2% 9.5% 20.0% 9.1% 33.3% 21.1% 23.1% Rural development 7.1% 10.3% 5.9% 20.8% 13.3% 11.1% 5.9% 14.6% 9.1% 4.8% 0.0% 18.2% 16.7% 0.0% 7.7% Financial markets 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 6.4% 0.0% 12.5% 0.0% 0.0% 5.9% 2.1% 9.1% 0.0% 0.0% 9.1% 0.0% 15.8% 0.0% Environmental sustainability 0.0% 2.6% 5.9% 4.2% 0.0% 5.6% 5.9% 4.2% 9.1% 0.0% 0.0% 9.1% 0.0% 5.3% 0.0% Equality of opportunity 0.0% 6.4% 0.0% 0.0% 6.7% 0.0% 0.0% 2.1% 0.0% 9.5% 0.0% 0.0% 0.0% 0.0% 11.5% Health 35.7% 15.4% 17.6% 20.8% 26.7% 33.3% 23.5% 25.0% 45.5% 33.3% 20.0% 27.3% 33.3% 31.6% 23.1% Education 42.9% 24.4% 11.8% 25.0% 33.3% 16.7% 41.2% 25.0% 27.3% 33.3% 0.0% 18.2% 66.7% 42.1% 26.9% Poverty reduction 0.0% 15.4% 23.5% 8.3% 26.7% 11.1% 29.4% 15.6% 18.2% 19.0% 40.0% 9.1% 33.3% 15.8% 23.1% Energy* 0.0% 14.1% 35.3% 25.0% 0.0% 0.0% 17.6% 7.3% 9.1% 9.5% 40.0% 0.0% 0.0% 15.8% 19.2% Food security 0.0% 2.6% 0.0% 4.2% 0.0% 5.6% 0.0% 5.2% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change* 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 1.0% 0.0% 4.8% 20.0% 9.1% 0.0% 0.0% 0.0% Agricultural development 7.1% 14.1% 35.3% 12.5% 13.3% 5.6% 17.6% 17.7% 9.1% 0.0% 0.0% 9.1% 0.0% 5.3% 19.2% Trade and exports 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 5.9% 1.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth* 21.4% 10.3% 11.8% 8.3% 0.0% 27.8% 17.6% 5.2% 0.0% 4.8% 60.0% 0.0% 16.7% 5.3% 0.0% Law and justice 0.0% 3.8% 0.0% 4.2% 0.0% 11.1% 5.9% 15.6% 0.0% 9.5% 0.0% 27.3% 0.0% 5.3% 11.5% Regulatory framework 0.0% 1.3% 5.9% 0.0% 0.0% 0.0% 5.9% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure* 28.6% 7.7% 5.9% 12.5% 0.0% 16.7% 0.0% 2.1% 9.1% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Natural resource management 7.1% 7.7% 0.0% 4.2% 26.7% 0.0% 5.9% 6.3% 0.0% 9.5% 0.0% 18.2% 16.7% 5.3% 3.8% Disaster management 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information & comm. tech. 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 The World Bank Cameroon Country Survey 2013 A. General Issues Facing Cameroon (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Cameroon? (Choose no more than THREE) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Water and sanitation* 6.7% 7.5% 0.0% 33.3% 6.7% 0.0% 0.0% 7.9% 0.0% 19.0% 20.0% 0.0% 14.3% 21.1% 0.0% Equality of opportunity* 6.7% 10.0% 5.9% 0.0% 0.0% 0.0% 0.0% 7.9% 9.1% 23.8% 20.0% 27.3% 28.6% 0.0% 3.8% Economic growth 6.7% 17.5% 5.9% 25.0% 0.0% 33.3% 29.4% 21.8% 36.4% 19.0% 40.0% 0.0% 28.6% 15.8% 3.8% Climate change 6.7% 1.3% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 9.1% 0.0% 0.0% 3.8% Global/regional integration* 0.0% 1.3% 0.0% 0.0% 13.3% 0.0% 23.5% 0.0% 0.0% 14.3% 0.0% 0.0% 14.3% 5.3% 3.8% Gender equity* 13.3% 5.0% 5.9% 4.2% 33.3% 0.0% 17.6% 4.0% 0.0% 23.8% 20.0% 9.1% 28.6% 21.1% 0.0% Rural development 40.0% 17.5% 23.5% 29.2% 13.3% 27.8% 17.6% 23.8% 27.3% 9.5% 40.0% 18.2% 0.0% 5.3% 19.2% Urban development 6.7% 2.5% 5.9% 8.3% 0.0% 0.0% 5.9% 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 2.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 13.3% 15.0% 17.6% 16.7% 0.0% 27.8% 5.9% 9.9% 9.1% 4.8% 20.0% 0.0% 28.6% 5.3% 11.5% Social protection 6.7% 10.0% 11.8% 0.0% 6.7% 5.6% 5.9% 5.9% 9.1% 9.5% 20.0% 0.0% 0.0% 15.8% 3.8% Law and justice 0.0% 10.0% 17.6% 0.0% 13.3% 5.6% 5.9% 6.9% 0.0% 9.5% 0.0% 0.0% 0.0% 5.3% 23.1% Transport 13.3% 20.0% 11.8% 33.3% 20.0% 5.6% 11.8% 15.8% 18.2% 9.5% 20.0% 0.0% 0.0% 10.5% 19.2% Information and 0.0% 2.5% 5.9% 0.0% 0.0% 0.0% 0.0% 2.0% 9.1% 0.0% 0.0% 9.1% 0.0% 0.0% 3.8% communications technology Anti-corruption 13.3% 23.8% 29.4% 16.7% 26.7% 27.8% 23.5% 30.7% 27.3% 23.8% 0.0% 36.4% 14.3% 15.8% 26.9% Domestic private sector 13.3% 13.8% 17.6% 0.0% 0.0% 11.1% 17.6% 8.9% 9.1% 19.0% 0.0% 9.1% 0.0% 10.5% 3.8% development Foreign direct investment 0.0% 1.3% 0.0% 8.3% 0.0% 0.0% 5.9% 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 26.7% 17.5% 17.6% 20.8% 46.7% 11.1% 17.6% 14.9% 18.2% 23.8% 20.0% 36.4% 28.6% 36.8% 23.1% Energy 0.0% 8.8% 5.9% 20.8% 6.7% 0.0% 11.8% 5.0% 18.2% 4.8% 0.0% 18.2% 28.6% 10.5% 3.8% Public sector governance/ 26.7% 27.5% 5.9% 16.7% 40.0% 38.9% 41.2% 29.7% 27.3% 47.6% 40.0% 54.5% 0.0% 36.8% 46.2% reform Natural resource management 20.0% 10.0% 11.8% 0.0% 6.7% 0.0% 0.0% 11.9% 9.1% 9.5% 0.0% 18.2% 14.3% 21.1% 7.7% Environmental sustainability* 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% 0.0% 1.0% 9.1% 0.0% 20.0% 0.0% 0.0% 0.0% 11.5% Disaster management 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% Health 20.0% 6.3% 0.0% 12.5% 0.0% 22.2% 11.8% 10.9% 27.3% 4.8% 20.0% 0.0% 0.0% 15.8% 7.7% Agricultural development 13.3% 21.3% 35.3% 20.8% 20.0% 16.7% 11.8% 30.7% 18.2% 4.8% 0.0% 18.2% 28.6% 10.5% 30.8% Job creation/employment 40.0% 41.3% 41.2% 25.0% 26.7% 61.1% 29.4% 37.6% 9.1% 9.5% 0.0% 27.3% 42.9% 31.6% 34.6% Financial markets 0.0% 2.5% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 6.7% 2.5% 23.5% 4.2% 6.7% 5.6% 5.9% 4.0% 0.0% 4.8% 0.0% 9.1% 0.0% 5.3% 3.8% *Significantly different between stakeholder groups 65 The World Bank Cameroon Country Survey 2013 A. General Issues Facing Cameroon (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Cameroon? (Choose no more than THREE) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Energy 33.3% 34.6% 47.1% 58.3% 6.7% 31.6% 29.4% 28.7% 45.5% 23.8% 60.0% 36.4% 0.0% 31.6% 26.9% Gender equity 6.7% 2.6% 0.0% 4.2% 13.3% 0.0% 5.9% 2.0% 0.0% 4.8% 0.0% 0.0% 14.3% 0.0% 0.0% Equality of opportunity* 0.0% 6.4% 5.9% 0.0% 40.0% 0.0% 11.8% 6.9% 9.1% 33.3% 20.0% 0.0% 42.9% 21.1% 11.5% Social protection 6.7% 5.1% 5.9% 0.0% 0.0% 0.0% 5.9% 2.0% 9.1% 0.0% 0.0% 9.1% 0.0% 5.3% 3.8% Global/regional integration 13.3% 2.6% 0.0% 8.3% 0.0% 0.0% 0.0% 3.0% 0.0% 4.8% 0.0% 9.1% 0.0% 5.3% 7.7% Climate change* 0.0% 2.6% 0.0% 0.0% 6.7% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 18.2% 0.0% 0.0% 0.0% Anti-corruption 6.7% 25.6% 17.6% 12.5% 40.0% 26.3% 23.5% 32.7% 27.3% 38.1% 20.0% 45.5% 28.6% 36.8% 30.8% Disaster management 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 5.3% 0.0% Rural development 6.7% 11.5% 5.9% 8.3% 6.7% 0.0% 0.0% 17.8% 18.2% 4.8% 20.0% 18.2% 14.3% 5.3% 11.5% Foreign direct investment 20.0% 9.0% 17.6% 12.5% 6.7% 15.8% 17.6% 6.9% 9.1% 0.0% 20.0% 0.0% 14.3% 0.0% 7.7% Urban development 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Water and sanitation 0.0% 1.3% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 5.3% 7.7% Education 13.3% 7.7% 5.9% 8.3% 20.0% 5.3% 11.8% 8.9% 18.2% 9.5% 0.0% 9.1% 28.6% 15.8% 7.7% Information and 0.0% 3.8% 0.0% 0.0% 6.7% 0.0% 5.9% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 7.7% communications technology Regulatory framework 0.0% 5.1% 0.0% 4.2% 0.0% 5.3% 5.9% 2.0% 18.2% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% Trade and exports 20.0% 10.3% 5.9% 8.3% 13.3% 5.3% 11.8% 12.9% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 3.8% Public sector governance/ 40.0% 33.3% 35.3% 25.0% 33.3% 42.1% 23.5% 31.7% 36.4% 52.4% 40.0% 27.3% 42.9% 31.6% 38.5% reform Domestic private sector 26.7% 32.1% 35.3% 25.0% 0.0% 42.1% 23.5% 25.7% 18.2% 23.8% 40.0% 27.3% 0.0% 15.8% 15.4% development Job creation/employment 13.3% 20.5% 29.4% 20.8% 13.3% 26.3% 17.6% 23.8% 9.1% 9.5% 20.0% 18.2% 42.9% 21.1% 11.5% Agricultural development 0.0% 33.3% 23.5% 37.5% 13.3% 36.8% 5.9% 27.7% 27.3% 28.6% 20.0% 18.2% 28.6% 26.3% 15.4% Food security 6.7% 1.3% 0.0% 0.0% 6.7% 0.0% 5.9% 2.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 11.5% Transport 26.7% 12.8% 23.5% 41.7% 26.7% 10.5% 17.6% 15.8% 18.2% 9.5% 0.0% 9.1% 28.6% 21.1% 15.4% Natural resource management 13.3% 15.4% 17.6% 0.0% 6.7% 10.5% 29.4% 17.8% 0.0% 19.0% 0.0% 18.2% 0.0% 5.3% 15.4% Environmental sustainability* 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 17.6% 0.0% 0.0% 4.8% 0.0% 9.1% 0.0% 5.3% 0.0% Health 13.3% 5.1% 0.0% 8.3% 13.3% 5.3% 11.8% 8.9% 18.2% 4.8% 0.0% 0.0% 0.0% 15.8% 0.0% Basic infrastructure* 26.7% 10.3% 11.8% 8.3% 0.0% 26.3% 5.9% 5.9% 9.1% 4.8% 40.0% 9.1% 0.0% 0.0% 11.5% Law and justice* 6.7% 2.6% 5.9% 0.0% 20.0% 5.3% 5.9% 5.9% 0.0% 19.0% 0.0% 18.2% 0.0% 0.0% 26.9% Financial markets 0.0% 3.8% 0.0% 0.0% 6.7% 5.3% 5.9% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 7.7% *Significantly different between stakeholder groups 66 The World Bank Cameroon Country Survey 2013 A. General Issues Facing Cameroon (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this woul d be achieved in Cameroon? (Choose no more than TWO) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Better employment 100.0 50.0% 40.6% 35.3% 31.8% 27.8% 52.9% 32.6% 33.3% 50.0% 20.0% 36.4% 66.7% 62.5% 28.0% opportunities for young people* % Better employment 14.3% 2.9% 5.9% 0.0% 57.1% 0.0% 29.4% 5.6% 0.0% 38.9% 20.0% 0.0% 66.7% 25.0% 12.0% opportunities for women* Greater access to micro-finance 7.1% 7.2% 11.8% 18.2% 7.1% 5.6% 0.0% 15.7% 33.3% 5.6% 0.0% 18.2% 0.0% 6.3% 16.0% for the poor Greater voice and participation for citizens to help ensure 7.1% 11.6% 11.8% 18.2% 7.1% 11.1% 5.9% 28.1% 33.3% 22.2% 20.0% 45.5% 16.7% 0.0% 28.0% greater accountability* Better entrepreneurial 0.0% 23.2% 29.4% 13.6% 0.0% 27.8% 5.9% 19.1% 0.0% 33.3% 0.0% 0.0% 0.0% 12.5% 12.0% opportunities* A growing middle class* 21.4% 15.9% 5.9% 18.2% 0.0% 27.8% 11.8% 14.6% 0.0% 0.0% 60.0% 36.4% 16.7% 12.5% 8.0% Better opportunity for the poor 7.1% 2.9% 5.9% 9.1% 7.1% 11.1% 11.8% 10.1% 22.2% 5.6% 20.0% 9.1% 0.0% 6.3% 12.0% who live in rural areas Better opportunity for the poor 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 5.9% 1.1% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 8.0% who live in urban areas Consistent economic growth* 35.7% 14.5% 29.4% 31.8% 7.1% 16.7% 17.6% 9.0% 11.1% 0.0% 40.0% 0.0% 16.7% 12.5% 16.0% More effective risk 0.0% 2.9% 5.9% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% management Greater equity of fiscal policy* 28.6% 13.0% 0.0% 0.0% 0.0% 5.6% 17.6% 9.0% 22.2% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% Education and training that 7.1% 27.5% 23.5% 31.8% 7.1% 0.0% 29.4% 23.6% 22.2% 22.2% 0.0% 18.2% 16.7% 25.0% 20.0% better ensure job opportunity Improved access to basic 7.1% 24.6% 29.4% 9.1% 7.1% 50.0% 5.9% 22.5% 0.0% 11.1% 20.0% 9.1% 0.0% 12.5% 28.0% services* Better quality public services 14.3% 11.6% 5.9% 4.5% 0.0% 16.7% 5.9% 7.9% 22.2% 5.6% 0.0% 18.2% 0.0% 12.5% 8.0% Other 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 4.0% *Significantly different between stakeholder groups 67 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How familiar are you with the work of the World 15 5.33 79 5.91 17 6.53 24 6.87 15 5.33 19 6.32 16 5.63 99 5.08 11 5.36 20 5.65 5 7.60 11 4.45 7 5.71 18 5.61 26 5.58 Bank in Cameroon?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, please rate your impression of the World 15 5.53 73 5.75 16 6.06 21 6.90 14 5.50 18 6.50 17 5.41 93 4.88 10 5.40 21 5.19 5 6.20 9 4.67 7 5.29 17 6.00 21 5.57 Bank’s effectiveness in Cameroon.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe the World Bank's staff is well prepared to help Cameroon solve its 15 6.07 65 6.11 16 6.44 21 7.05 14 5.21 15 7.07 17 5.53 77 5.40 10 5.40 18 5.78 5 6.60 10 4.10 4 6.00 16 5.69 18 6.22 most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 68 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank can have the most impact on development results in Cameroon, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Cameroon? (Choose no more than THREE) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Social protection 6.7% 7.5% 0.0% 0.0% 0.0% 0.0% 0.0% 11.0% 27.3% 4.8% 20.0% 9.1% 14.3% 10.5% 3.8% Public sector governance/ 46.7% 33.8% 64.7% 29.2% 33.3% 52.6% 35.3% 48.0% 27.3% 57.1% 40.0% 27.3% 0.0% 26.3% 34.6% reform Transport 26.7% 22.5% 17.6% 45.8% 6.7% 47.4% 11.8% 24.0% 9.1% 19.0% 20.0% 27.3% 28.6% 21.1% 19.2% Poverty reduction 13.3% 21.3% 29.4% 12.5% 6.7% 10.5% 23.5% 19.0% 18.2% 14.3% 0.0% 27.3% 14.3% 26.3% 11.5% Global/regional integration 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% Gender equity 13.3% 3.8% 0.0% 0.0% 20.0% 0.0% 17.6% 4.0% 0.0% 9.5% 0.0% 9.1% 0.0% 5.3% 7.7% Domestic private sector 20.0% 11.3% 5.9% 0.0% 0.0% 21.1% 23.5% 9.0% 0.0% 14.3% 0.0% 18.2% 0.0% 5.3% 11.5% development Rural development 13.3% 12.5% 11.8% 16.7% 13.3% 10.5% 11.8% 17.0% 36.4% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% Foreign direct investment 0.0% 1.3% 0.0% 4.2% 0.0% 5.3% 5.9% 1.0% 0.0% 0.0% 0.0% 0.0% 14.3% 5.3% 0.0% Water and sanitation 0.0% 3.8% 5.9% 16.7% 6.7% 10.5% 0.0% 5.0% 9.1% 4.8% 0.0% 0.0% 0.0% 5.3% 3.8% Energy* 13.3% 13.8% 23.5% 29.2% 0.0% 15.8% 17.6% 11.0% 36.4% 0.0% 40.0% 18.2% 0.0% 0.0% 11.5% Job creation/employment 13.3% 15.0% 23.5% 4.2% 20.0% 21.1% 0.0% 7.0% 0.0% 9.5% 0.0% 18.2% 0.0% 15.8% 30.8% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% Urban development 6.7% 8.8% 0.0% 8.3% 0.0% 0.0% 5.9% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Environmental sustainability 0.0% 6.3% 5.9% 4.2% 6.7% 5.3% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 28.6% 5.3% 0.0% Equality of opportunity* 0.0% 6.3% 5.9% 0.0% 20.0% 0.0% 5.9% 3.0% 0.0% 33.3% 0.0% 9.1% 28.6% 15.8% 7.7% Health* 20.0% 26.3% 23.5% 25.0% 60.0% 10.5% 35.3% 20.0% 27.3% 66.7% 40.0% 27.3% 28.6% 42.1% 19.2% Education 13.3% 27.5% 5.9% 29.2% 46.7% 10.5% 29.4% 23.0% 27.3% 19.0% 40.0% 27.3% 57.1% 42.1% 34.6% Food security 0.0% 1.3% 5.9% 0.0% 0.0% 5.3% 0.0% 4.0% 0.0% 0.0% 0.0% 9.1% 0.0% 5.3% 3.8% Climate change 6.7% 2.5% 0.0% 0.0% 6.7% 5.3% 0.0% 3.0% 0.0% 9.5% 0.0% 18.2% 0.0% 0.0% 0.0% Agricultural development 20.0% 20.0% 23.5% 16.7% 20.0% 15.8% 11.8% 18.0% 9.1% 4.8% 20.0% 0.0% 57.1% 10.5% 11.5% Trade and exports* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.8% 0.0% 9.1% 4.8% 0.0% 0.0% 0.0% 0.0% 3.8% Economic growth* 13.3% 11.3% 11.8% 8.3% 0.0% 10.5% 5.9% 5.0% 18.2% 0.0% 60.0% 9.1% 0.0% 5.3% 3.8% Law and justice 6.7% 5.0% 5.9% 0.0% 13.3% 0.0% 11.8% 11.0% 0.0% 9.5% 0.0% 9.1% 14.3% 0.0% 19.2% Regulatory framework 0.0% 1.3% 0.0% 4.2% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 26.7% 12.5% 5.9% 16.7% 0.0% 26.3% 5.9% 13.0% 18.2% 4.8% 20.0% 0.0% 0.0% 0.0% 11.5% Natural resource management 13.3% 7.5% 0.0% 16.7% 0.0% 10.5% 11.8% 8.0% 0.0% 4.8% 0.0% 9.1% 0.0% 15.8% 7.7% Anti-corruption 6.7% 12.5% 23.5% 12.5% 20.0% 5.3% 17.6% 16.0% 27.3% 9.5% 0.0% 27.3% 0.0% 31.6% 26.9% Information and 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% communications technology Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 69 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Cameroon? Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Greatest Value PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Financial resources: investment 25.0% 44.2% 40.0% 55.0% 33.3% 40.0% 37.5% 36.9% 50.0% 28.6% 33.3% 25.0% 50.0% 50.0% 23.8% lending Financial resources: policy based lending / budget support 33.3% 19.2% 0.0% 10.0% 33.3% 20.0% 12.5% 21.4% 0.0% 28.6% 66.7% 50.0% 0.0% 0.0% 23.8% to the Government Mobilizing third party financial 16.7% 3.8% 0.0% 0.0% 0.0% 0.0% 25.0% 3.6% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 23.8% resources* Technical assistance 0.0% 5.8% 10.0% 15.0% 0.0% 6.7% 0.0% 8.3% 0.0% 28.6% 0.0% 0.0% 0.0% 18.2% 0.0% Policy advice* 16.7% 3.8% 0.0% 0.0% 33.3% 13.3% 0.0% 1.2% 16.7% 14.3% 0.0% 0.0% 25.0% 0.0% 4.8% Donor coordination* 8.3% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% Data and information 0.0% 3.8% 10.0% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 18.2% 0.0% Training/capacity building 0.0% 15.4% 30.0% 20.0% 0.0% 13.3% 12.5% 13.1% 16.7% 0.0% 0.0% 0.0% 25.0% 9.1% 4.8% Studies/analyses 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 6.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 12.5% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 14.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% *Significantly different between stakeholder groups Office of Consultant Private/ nd President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- 2 Greatest Value PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Financial resources: investment 8.3% 9.8% 30.0% 14.3% 33.3% 25.0% 12.5% 7.2% 0.0% 16.7% 0.0% 0.0% 0.0% 18.2% 13.6% lending Financial resources: policy based lending / budget support 0.0% 13.7% 20.0% 14.3% 0.0% 12.5% 12.5% 4.8% 16.7% 0.0% 0.0% 25.0% 25.0% 18.2% 4.5% to the Government Mobilizing third party financial 0.0% 9.8% 0.0% 14.3% 0.0% 6.3% 12.5% 10.8% 33.3% 0.0% 33.3% 0.0% 0.0% 9.1% 0.0% resources Technical assistance 8.3% 17.6% 0.0% 19.0% 33.3% 25.0% 25.0% 15.7% 16.7% 16.7% 0.0% 25.0% 0.0% 18.2% 9.1% Policy advice 8.3% 3.9% 0.0% 0.0% 0.0% 12.5% 12.5% 9.6% 16.7% 0.0% 0.0% 0.0% 0.0% 9.1% 18.2% Donor coordination 16.7% 5.9% 10.0% 14.3% 0.0% 0.0% 0.0% 9.6% 0.0% 0.0% 33.3% 25.0% 25.0% 0.0% 4.5% Data and information 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 2.4% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 25.0% 19.6% 20.0% 14.3% 0.0% 0.0% 12.5% 16.9% 0.0% 50.0% 0.0% 0.0% 25.0% 9.1% 9.1% Studies/analyses 16.7% 9.8% 0.0% 0.0% 0.0% 12.5% 12.5% 10.8% 0.0% 0.0% 33.3% 0.0% 0.0% 18.2% 4.5% Convening/facilitating 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 16.7% 9.8% 10.0% 4.8% 33.3% 0.0% 0.0% 9.6% 16.7% 0.0% 0.0% 25.0% 25.0% 0.0% 27.3% Other 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 70 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Cameroon? (Choose no more than TWO) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Staff too inaccessible* 13.3% 13.9% 12.5% 0.0% 40.0% 5.6% 20.0% 20.4% 50.0% 19.0% 0.0% 54.5% 14.3% 22.2% 8.0% Not exploring alternative policy 13.3% 6.3% 0.0% 4.2% 6.7% 11.1% 6.7% 2.0% 0.0% 14.3% 0.0% 9.1% 0.0% 5.6% 8.0% options Not adequately sensitive to political/social realities in 53.3% 40.5% 43.8% 20.8% 40.0% 16.7% 26.7% 19.4% 20.0% 23.8% 20.0% 36.4% 28.6% 44.4% 28.0% Cameroon Not enough public disclosure of 20.0% 10.1% 6.3% 16.7% 0.0% 16.7% 13.3% 23.5% 30.0% 19.0% 20.0% 9.1% 14.3% 22.2% 32.0% its work Arrogant in its approach 0.0% 5.1% 0.0% 0.0% 6.7% 5.6% 6.7% 4.1% 0.0% 0.0% 0.0% 18.2% 0.0% 0.0% 4.0% Not aligned with country 0.0% 16.5% 0.0% 8.3% 0.0% 0.0% 6.7% 5.1% 0.0% 4.8% 40.0% 0.0% 0.0% 5.6% 4.0% priorities* The credibility of its 0.0% 1.3% 0.0% 0.0% 0.0% 5.6% 13.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% knowledge/data* Not willing to honestly criticize policies and reform efforts in 0.0% 22.8% 18.8% 8.3% 20.0% 11.1% 40.0% 25.5% 10.0% 57.1% 0.0% 0.0% 28.6% 33.3% 20.0% the country* Too influenced by developed 26.7% 26.6% 6.3% 16.7% 46.7% 5.6% 26.7% 15.3% 10.0% 38.1% 40.0% 27.3% 28.6% 33.3% 28.0% countries Imposing technocratic solutions without regard to political 46.7% 15.2% 12.5% 20.8% 20.0% 5.6% 13.3% 8.2% 20.0% 14.3% 20.0% 9.1% 14.3% 0.0% 28.0% realities* World Bank processes too slow 20.0% 15.2% 37.5% 50.0% 20.0% 22.2% 6.7% 10.2% 20.0% 4.8% 0.0% 0.0% 0.0% 5.6% 4.0% and complex* Too bureaucratic in its operational policies and 0.0% 5.1% 18.8% 16.7% 0.0% 16.7% 6.7% 8.2% 0.0% 0.0% 40.0% 0.0% 14.3% 5.6% 0.0% procedures* Not aligned with other donors’ 0.0% 2.5% 0.0% 12.5% 0.0% 27.8% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% work* Not collaborating enough with 0.0% 12.7% 37.5% 8.3% 0.0% 16.7% 13.3% 53.1% 40.0% 0.0% 0.0% 18.2% 28.6% 16.7% 28.0% non-state actors* Not client focused* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 4.0% Other 0.0% 1.3% 6.3% 0.0% 0.0% 5.6% 0.0% 2.0% 0.0% 4.8% 0.0% 18.2% 0.0% 0.0% 4.0% *Significantly different between stakeholder groups Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe the World Bank SHOULD seek to influence the global 14 7.07 72 7.54 16 7.44 24 7.92 14 5.93 18 7.56 17 6.35 95 7.73 10 8.10 21 6.95 5 8.20 9 6.22 6 8.33 16 7.06 24 7.33 development agenda as related to “global public goods”? (1-To no degree at all, 10-To a very significant degree) 71 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other NGOs* 6.7% 15.2% 41.2% 8.3% 46.7% 15.8% 23.5% 82.2% 27.3% 28.6% 40.0% 45.5% 14.3% 26.3% 34.6% Local Government* 86.7% 48.1% 47.1% 75.0% 60.0% 42.1% 41.2% 35.6% 45.5% 33.3% 40.0% 45.5% 28.6% 31.6% 42.3% Beneficiaries 20.0% 21.5% 23.5% 37.5% 6.7% 36.8% 11.8% 22.8% 27.3% 14.3% 0.0% 9.1% 28.6% 31.6% 19.2% Private Sector* 20.0% 32.9% 29.4% 29.2% 13.3% 36.8% 47.1% 10.9% 9.1% 9.5% 80.0% 9.1% 0.0% 26.3% 15.4% Community-Based 33.3% 21.5% 17.6% 12.5% 20.0% 15.8% 23.5% 22.8% 81.8% 23.8% 0.0% 18.2% 57.1% 0.0% 15.4% Organizations* Donor Community* 6.7% 11.4% 5.9% 12.5% 13.3% 36.8% 11.8% 4.0% 9.1% 9.5% 20.0% 9.1% 0.0% 0.0% 3.8% Foundations* 0.0% 0.0% 0.0% 0.0% 13.3% 0.0% 5.9% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Academia/Think Tanks/Research 13.3% 21.5% 17.6% 8.3% 20.0% 5.3% 17.6% 10.9% 0.0% 28.6% 20.0% 18.2% 42.9% 57.9% 23.1% Institutes* Parliament 0.0% 11.4% 0.0% 0.0% 0.0% 0.0% 11.8% 2.0% 0.0% 4.8% 0.0% 0.0% 0.0% 5.3% 15.4% Media* 6.7% 10.1% 0.0% 0.0% 6.7% 5.3% 0.0% 5.0% 0.0% 42.9% 0.0% 18.2% 14.3% 10.5% 0.0% Faith-Based Organizations 0.0% 2.5% 5.9% 8.3% 0.0% 0.0% 0.0% 3.0% 0.0% 4.8% 0.0% 9.1% 14.3% 5.3% 15.4% Other* 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 18.2% 0.0% 0.0% 15.4% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank’s work in Cameroon? (1-Strongly disagree, 10-Strongly agree) Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall the World Bank currently plays a relevant 14 6.93 77 5.64 16 7.06 23 7.48 13 5.08 19 7.11 17 5.06 93 5.60 9 5.67 20 5.20 5 6.80 9 5.22 6 5.33 18 5.44 22 6.09 role in development in Cameroon* The World Bank’s work is aligned with what I consider the development priorities for 14 6.43 74 5.00 16 6.38 22 7.23 13 4.77 19 6.63 17 4.71 86 5.15 9 4.78 20 4.85 5 5.80 8 3.75 6 5.67 18 4.72 21 5.62 Cameroon* The World Bank supports programs and strategies 14 6.43 75 5.41 16 7.12 24 7.50 13 4.38 19 6.58 17 4.59 91 5.43 9 5.22 20 5.35 5 5.40 8 4.13 6 5.33 17 4.65 22 6.00 that are realistic for Cameroon* The World Bank treats clients and stakeholders in 13 6.62 69 5.43 15 6.13 21 7.14 13 4.85 17 7.41 17 5.47 72 5.63 9 5.56 18 4.83 3 5.33 9 3.56 6 5.50 13 5.62 18 5.83 Cameroon with respect* *Significantly different between stakeholder groups 72 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Cameroon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Responsiveness* 10 5.20 62 5.24 14 5.43 21 6.10 15 4.33 15 5.87 17 4.47 73 4.70 8 4.38 19 4.89 3 4.33 4 3.00 4 5.00 13 6.08 19 5.63 Flexibility (in terms of the World Bank’s products 10 5.50 69 4.77 15 5.27 22 6.18 14 4.14 15 5.67 16 4.19 72 4.69 8 3.63 19 4.74 3 5.00 7 3.57 5 5.20 10 4.80 16 4.63 and services)* Flexibility (in terms of changing country 10 5.20 69 4.70 14 5.50 19 5.79 14 4.21 18 6.06 17 4.59 71 5.00 8 4.38 19 5.37 4 5.00 6 3.67 3 4.67 10 5.10 16 5.00 circumstances) Being inclusive* 10 5.60 61 5.25 11 6.55 16 7.06 14 4.07 16 6.25 16 4.56 66 5.70 7 5.29 19 5.16 3 5.00 6 3.17 4 4.50 12 5.08 15 5.93 Openness (sharing data and other information)* 12 5.50 72 5.72 14 7.29 19 7.26 12 3.92 19 6.26 17 5.18 83 6.07 9 4.78 19 5.63 3 7.33 7 3.86 7 6.00 16 5.56 17 6.00 Staff accessibility* 11 5.09 70 4.60 14 6.29 23 6.87 14 2.71 19 6.26 17 4.41 80 4.05 9 3.11 17 4.71 4 6.00 7 2.86 6 4.17 16 3.69 18 5.06 Straightforwardness and honesty* 9 5.78 66 5.45 12 6.33 21 7.81 14 3.07 16 7.06 16 4.88 75 5.67 8 6.13 18 4.89 4 5.25 6 4.17 4 3.75 15 3.93 14 6.21 Collaboration with groups outside of the 10 6.00 68 5.38 11 5.91 19 6.37 14 5.07 17 5.76 17 4.88 88 4.69 9 4.89 19 5.05 1 5.00 7 3.57 5 5.20 15 5.47 22 5.32 Government Collaboration with the Government* 14 7.21 71 6.94 15 7.80 22 8.36 14 5.36 18 7.67 16 5.75 85 7.86 9 7.22 18 5.89 4 7.50 7 5.86 6 7.17 17 7.29 22 6.64 Collaboration with other donors* 13 7.23 66 6.65 13 7.31 20 7.30 12 4.92 18 6.94 16 5.69 67 6.94 8 7.13 18 5.11 2 6.50 6 6.17 6 7.00 13 6.77 18 7.22 The speed in which it gets things accomplished 10 5.20 67 5.12 14 5.50 22 6.77 15 4.20 15 5.80 17 4.76 66 4.47 8 4.25 19 4.42 3 4.67 7 3.00 4 5.50 14 4.07 16 4.88 on the ground* Follow through over time* 11 5.64 68 5.79 15 6.27 22 7.32 15 4.60 17 6.41 15 5.13 68 5.37 9 5.56 17 6.06 4 5.50 6 3.33 3 5.00 11 5.55 18 6.22 *Significantly different between stakeholder groups When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other The World Bank works too 7.1% 11.3% 18.8% 9.5% 14.3% 15.8% 5.9% 11.1% 10.0% 4.8% 40.0% 9.1% 14.3% 5.6% 12.5% slowly The Government works 14.3% 21.3% 56.3% 28.6% 0.0% 57.9% 11.8% 24.2% 50.0% 23.8% 20.0% 9.1% 28.6% 44.4% 29.2% inefficiently* There is not an adequate level of citizen/civil society 28.6% 30.0% 43.8% 19.0% 28.6% 31.6% 35.3% 67.7% 50.0% 19.0% 40.0% 54.5% 57.1% 44.4% 54.2% participation* Poor donor coordination 0.0% 12.5% 6.3% 14.3% 7.1% 10.5% 0.0% 2.0% 0.0% 4.8% 0.0% 0.0% 0.0% 11.1% 8.3% The World Bank does not do adequate follow 21.4% 13.8% 12.5% 9.5% 7.1% 10.5% 11.8% 14.1% 20.0% 9.5% 0.0% 9.1% 0.0% 16.7% 16.7% through/follow-up Lack of/inadequate levels of 35.7% 13.8% 6.3% 19.0% 14.3% 21.1% 17.6% 5.1% 0.0% 14.3% 0.0% 0.0% 0.0% 11.1% 8.3% capacity in Government Political pressures and obstacles 14.3% 23.8% 0.0% 38.1% 14.3% 36.8% 17.6% 22.2% 10.0% 23.8% 0.0% 18.2% 14.3% 22.2% 20.8% Reforms are not well thought out in light of country 28.6% 28.8% 12.5% 23.8% 57.1% 5.3% 47.1% 17.2% 20.0% 47.6% 40.0% 45.5% 28.6% 22.2% 20.8% challenges* The World Bank is not sensitive enough to political/social 42.9% 38.8% 37.5% 28.6% 57.1% 5.3% 52.9% 35.4% 40.0% 52.4% 40.0% 54.5% 57.1% 22.2% 25.0% realities on the ground Other 0.0% 1.3% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% *Significantly different between stakeholder groups 73 The World Bank Cameroon Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Cameroon? (1-Not effective at all, 10-Very effective) Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Anti-corruption 10 5.40 72 5.19 11 4.64 20 6.40 14 4.71 15 5.40 17 3.94 87 4.86 9 6.33 18 4.83 2 5.00 10 4.60 6 4.50 18 4.28 22 4.77 Information and communications technology* 5 5.60 58 5.03 10 5.20 17 6.41 14 5.43 10 5.50 16 4.13 76 5.12 7 4.86 18 4.44 3 4.00 8 3.63 5 6.40 17 4.06 15 5.40 Transport* 13 6.46 65 5.42 11 6.27 22 7.05 13 5.92 15 7.20 17 4.41 81 5.67 8 5.13 19 5.84 3 7.00 10 4.20 5 5.80 18 4.72 23 6.48 Law and justice 7 5.14 54 4.65 11 4.55 13 5.62 13 5.54 11 4.27 15 4.07 69 4.42 8 5.25 20 4.70 1 7.00 9 4.00 4 5.50 17 4.41 18 4.56 Urban development* 11 6.09 62 5.32 12 5.92 17 7.29 14 5.71 12 6.08 15 4.53 79 5.44 8 4.75 18 5.33 2 6.00 10 4.40 5 5.00 18 5.11 20 5.65 Environmental sustainability* 11 6.27 64 5.92 12 5.92 21 7.52 13 5.85 15 6.80 17 5.18 75 5.53 8 5.13 19 5.00 3 5.67 9 4.11 7 5.29 17 5.00 18 6.28 Regulatory framework* 9 5.33 58 5.48 10 5.60 15 7.20 13 5.54 11 5.73 14 5.29 71 5.18 7 4.86 17 4.59 2 4.00 9 3.89 3 5.33 14 5.00 16 5.88 Basic infrastructure* 11 5.91 69 5.59 12 5.50 20 7.00 13 5.62 13 6.77 17 4.71 76 5.16 8 5.75 18 5.00 2 7.50 9 4.11 7 5.71 18 4.78 19 5.42 Poverty reduction* 11 6.36 65 5.35 12 5.58 22 7.09 13 5.23 15 6.60 17 4.41 83 5.18 8 5.37 19 4.63 4 5.75 10 3.30 6 5.00 19 4.21 20 5.90 Gender equity* 8 5.37 61 5.46 11 5.64 17 6.82 13 3.00 9 6.22 16 3.25 68 5.16 7 4.14 18 4.06 2 3.50 9 3.89 5 5.20 12 4.00 14 6.00 Domestic private sector development* 11 5.18 55 4.75 11 4.18 15 5.80 13 3.54 11 5.64 14 3.86 63 4.33 7 3.71 18 3.94 3 4.00 10 3.30 4 4.25 16 3.38 17 5.24 Foreign direct investment* 9 5.22 53 5.68 9 4.56 14 6.36 13 4.77 9 5.44 14 4.00 54 5.06 8 5.25 15 4.53 2 4.00 9 4.22 4 5.25 15 3.80 16 6.13 Water and sanitation* 11 5.27 64 5.38 11 5.55 19 6.74 14 5.43 11 5.82 16 4.25 75 5.13 7 4.86 15 5.20 2 6.00 9 3.78 7 5.29 17 4.47 16 6.00 Trade and exports* 9 4.89 51 5.06 9 4.56 12 6.00 13 5.46 7 5.43 15 4.00 67 4.90 7 4.86 15 4.87 2 4.50 10 2.80 3 5.33 15 4.47 14 5.71 Economic growth* 11 5.64 68 5.44 11 5.64 18 7.06 13 5.38 13 6.08 16 4.38 74 5.23 9 5.33 18 4.67 3 4.67 10 3.40 5 5.00 18 4.83 16 5.88 Energy* 11 5.73 64 5.58 13 6.31 24 7.21 13 5.38 14 6.64 17 4.71 79 5.53 6 6.00 18 5.61 4 5.00 9 3.67 7 5.00 15 4.47 20 6.15 Disaster management* 8 5.88 56 5.00 11 4.18 15 5.93 14 5.43 8 6.63 16 4.37 58 4.05 7 4.00 18 4.83 2 4.00 9 3.67 5 5.20 15 4.67 13 5.85 Public sector governance/ reform* 11 5.64 71 5.51 12 5.42 19 6.68 13 5.31 15 6.13 15 5.20 83 5.40 7 5.43 20 4.45 4 6.75 10 3.70 5 5.20 19 4.37 20 5.50 Job creation/employment* 11 4.91 70 4.73 11 4.82 21 5.52 14 4.71 10 4.60 15 3.60 71 3.70 8 3.63 19 4.16 2 2.50 10 2.90 5 4.60 17 3.76 17 5.18 Financial markets* 8 4.75 50 4.62 9 4.56 13 5.54 12 4.67 9 5.56 14 4.07 54 4.39 7 5.00 15 4.60 2 2.50 8 3.50 4 3.75 15 3.27 12 5.83 Equality of opportunity* 8 5.13 62 4.56 11 5.45 16 6.81 13 2.92 8 5.25 15 3.07 65 4.29 6 4.17 16 3.75 2 2.00 9 3.00 4 3.75 16 3.62 13 5.46 Health* 14 6.36 71 5.83 11 5.91 22 7.14 12 5.17 13 6.46 15 4.53 81 5.78 8 5.75 17 5.71 4 6.25 9 3.89 5 5.40 15 4.40 21 6.29 Rural development* 11 5.45 69 5.64 12 6.08 23 6.74 14 5.71 12 5.67 17 3.82 79 5.11 8 4.13 19 4.79 4 6.00 10 3.10 6 4.33 17 4.24 19 5.63 Global/regional integration* 9 5.56 62 5.45 12 5.92 15 6.53 13 5.23 11 4.73 15 4.27 66 5.45 7 5.86 17 5.29 3 5.33 9 3.56 4 5.75 16 4.00 17 6.35 Food security* 10 5.40 64 5.44 11 5.64 17 6.35 14 5.21 13 5.38 17 4.24 73 4.96 8 4.88 19 4.84 3 5.33 10 3.40 5 4.60 16 4.69 16 6.31 Education 11 6.18 71 6.11 11 5.64 17 5.82 14 6.00 12 6.25 17 4.71 80 5.73 9 5.78 19 5.53 4 6.25 10 4.70 6 5.83 18 4.67 19 6.26 Social protection* 8 4.88 64 4.39 10 4.10 13 4.77 13 4.92 7 5.71 17 3.29 69 3.51 7 4.00 17 4.71 3 4.67 10 2.90 4 4.00 17 3.71 10 4.90 Climate change* 11 5.73 62 5.52 13 5.85 20 6.40 14 6.00 13 5.54 16 4.44 63 5.13 7 4.43 18 5.50 2 3.50 8 3.50 6 5.67 15 4.13 15 6.00 Agricultural development* 11 5.45 67 5.90 12 6.17 16 6.56 14 5.79 14 5.79 17 4.18 79 5.49 9 4.44 16 5.63 4 6.25 10 3.40 6 5.33 17 5.24 18 6.17 Natural resource management* 8 4.75 66 5.35 11 5.27 16 6.00 14 5.57 12 6.42 17 4.35 74 5.50 7 5.43 18 5.39 3 5.00 10 3.10 5 5.20 17 4.71 15 5.40 *Significantly different between stakeholder groups Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank’s work help 14 5.64 73 5.81 16 6.00 23 6.87 15 5.33 18 6.56 16 5.25 91 5.45 8 5.75 18 5.61 5 5.60 9 4.11 7 6.29 17 5.24 22 6.09 to achieve development results in Cameroon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 74 The World Bank Cameroon Country Survey 2013 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in Cameroon? (1-Strongly disagree, 10-Strongly agree) Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank's financial instruments meet the 15 5.80 73 5.64 16 5.81 21 6.81 15 4.53 17 6.29 16 4.13 91 5.04 8 4.50 19 4.95 4 5.25 9 4.78 5 5.40 18 4.83 18 5.50 needs of Cameroon* The World Bank meets Cameroon’s needs for 14 5.86 72 5.28 15 5.67 21 6.24 15 4.47 15 6.47 16 4.63 85 5.60 8 5.13 19 5.21 5 5.00 8 4.00 5 4.40 19 4.63 22 5.55 knowledge services* *Significantly different between stakeholder groups D. The World Bank’s Knowledge Work and Activities How frequently do you consult World Bank knowledge work and activities in the work you do?* Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Weekly - 10.4% 41.2% 26.1% - - 11.8% 7.1% - 19.0% - - - - 4.0% Monthly 13.3% 22.1% 17.6% 17.4% - 47.4% 5.9% 24.2% 22.2% 14.3% 40.0% 9.1% - 11.1% 16.0% A few times a year 46.7% 36.4% 35.3% 43.5% 13.3% 36.8% 41.2% 52.5% 33.3% 14.3% 40.0% 45.5% 28.6% 44.4% 40.0% Rarely 20.0% 22.1% 5.9% 8.7% 40.0% 15.8% 35.3% 15.2% 33.3% 52.4% 20.0% 27.3% 57.1% 33.3% 32.0% Never 20.0% 9.1% - 4.3% 46.7% - 5.9% 1.0% 11.1% - - 18.2% 14.3% 11.1% 8.0% *Significantly different between stakeholder groups 75 The World Bank Cameroon Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) When thinking about the development challenges in Cameroon, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Public sector governance/ 40.0% 42.9% 64.7% 41.7% 46.7% 63.2% 35.3% 49.0% 54.5% 42.9% 40.0% 27.3% 28.6% 36.8% 42.3% reform Gender equity* 13.3% 2.6% 0.0% 0.0% 20.0% 0.0% 0.0% 6.1% 0.0% 23.8% 0.0% 9.1% 14.3% 10.5% 7.7% Domestic private sector 6.7% 14.3% 23.5% 4.2% 6.7% 21.1% 11.8% 16.3% 9.1% 23.8% 20.0% 18.2% 28.6% 5.3% 19.2% development Foreign direct investment* 6.7% 3.9% 5.9% 4.2% 0.0% 0.0% 17.6% 2.0% 0.0% 9.5% 0.0% 0.0% 28.6% 0.0% 3.8% Water and sanitation 0.0% 6.5% 0.0% 12.5% 0.0% 0.0% 5.9% 10.2% 0.0% 0.0% 0.0% 0.0% 14.3% 10.5% 0.0% Trade and exports* 0.0% 3.9% 0.0% 0.0% 0.0% 0.0% 17.6% 1.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 13.3% 16.9% 11.8% 16.7% 6.7% 5.3% 29.4% 7.1% 27.3% 9.5% 40.0% 27.3% 0.0% 15.8% 7.7% Disaster management 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 14.3% 0.0% 8.3% 13.3% 0.0% 0.0% 10.2% 9.1% 4.8% 20.0% 27.3% 0.0% 15.8% 7.7% Climate change 6.7% 2.6% 0.0% 8.3% 0.0% 5.3% 11.8% 5.1% 0.0% 4.8% 0.0% 18.2% 0.0% 0.0% 11.5% Poverty reduction* 40.0% 13.0% 11.8% 8.3% 6.7% 15.8% 11.8% 11.2% 45.5% 9.5% 0.0% 18.2% 28.6% 26.3% 11.5% Law and justice* 6.7% 5.2% 0.0% 8.3% 20.0% 0.0% 5.9% 12.2% 0.0% 14.3% 0.0% 0.0% 14.3% 5.3% 30.8% Anti-corruption 6.7% 18.2% 17.6% 12.5% 26.7% 26.3% 11.8% 24.5% 18.2% 28.6% 0.0% 36.4% 0.0% 26.3% 19.2% Financial markets 0.0% 1.3% 5.9% 0.0% 0.0% 5.3% 5.9% 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 6.5% 0.0% 0.0% 13.3% 0.0% 5.9% 2.0% 0.0% 4.8% 20.0% 0.0% 14.3% 5.3% 0.0% Urban development 0.0% 3.9% 0.0% 8.3% 13.3% 5.3% 11.8% 5.1% 0.0% 14.3% 0.0% 0.0% 0.0% 21.1% 3.8% Education 13.3% 28.6% 5.9% 16.7% 46.7% 10.5% 35.3% 23.5% 18.2% 28.6% 0.0% 9.1% 0.0% 36.8% 26.9% Global/regional integration* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 1.0% 0.0% 9.5% 0.0% 0.0% 14.3% 0.0% 7.7% Information and 13.3% 2.6% 11.8% 4.2% 6.7% 5.3% 5.9% 5.1% 0.0% 4.8% 0.0% 0.0% 0.0% 5.3% 0.0% communications technology Transport 26.7% 14.3% 0.0% 20.8% 20.0% 15.8% 5.9% 13.3% 9.1% 14.3% 20.0% 9.1% 28.6% 15.8% 11.5% Agricultural development 26.7% 13.0% 11.8% 20.8% 13.3% 15.8% 5.9% 17.3% 18.2% 4.8% 0.0% 9.1% 14.3% 15.8% 7.7% Natural resource management 13.3% 10.4% 11.8% 4.2% 13.3% 10.5% 11.8% 8.2% 0.0% 19.0% 20.0% 27.3% 0.0% 15.8% 7.7% Job creation/employment* 20.0% 19.5% 35.3% 4.2% 0.0% 21.1% 0.0% 16.3% 18.2% 0.0% 0.0% 9.1% 0.0% 5.3% 23.1% Health 6.7% 13.0% 0.0% 20.8% 13.3% 15.8% 17.6% 11.2% 27.3% 14.3% 20.0% 27.3% 28.6% 15.8% 19.2% Economic growth* 6.7% 15.6% 17.6% 20.8% 0.0% 10.5% 11.8% 6.1% 9.1% 0.0% 80.0% 18.2% 28.6% 5.3% 3.8% Rural development 6.7% 10.4% 17.6% 20.8% 6.7% 5.3% 17.6% 10.2% 9.1% 4.8% 0.0% 9.1% 0.0% 0.0% 11.5% Food security 0.0% 1.3% 0.0% 0.0% 6.7% 5.3% 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Environmental sustainability 0.0% 1.3% 11.8% 12.5% 0.0% 5.3% 0.0% 8.2% 9.1% 0.0% 0.0% 0.0% 14.3% 0.0% 3.8% Regulatory framework 0.0% 3.9% 5.9% 4.2% 0.0% 5.3% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 26.7% 7.8% 23.5% 12.5% 0.0% 15.8% 0.0% 7.1% 9.1% 4.8% 20.0% 0.0% 0.0% 0.0% 11.5% *Significantly different between stakeholder groups 76 The World Bank Cameroon Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) In Cameroon, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Enhancing your knowledge and/or skills* 12 5.58 71 5.34 15 6.47 23 6.61 13 4.69 17 6.18 17 4.06 93 5.29 9 5.11 19 5.11 4 5.50 9 4.44 6 4.00 16 4.50 19 5.05 Contributing to good policy making* 12 5.25 72 5.50 12 7.17 20 6.25 14 4.57 16 6.69 16 4.69 86 5.87 8 4.88 17 5.47 4 7.00 9 4.44 6 4.67 17 5.00 18 5.89 Providing support for program implementation* 13 5.62 74 6.09 16 6.81 23 7.48 14 4.64 17 6.94 15 5.27 90 6.24 9 6.00 19 5.74 4 6.50 9 4.22 7 5.00 17 5.35 19 6.05 *Significantly different between stakeholder groups In Cameroon, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Are timely* 12 4.92 68 5.07 15 5.40 17 6.71 15 4.20 14 6.21 15 4.87 82 4.77 8 4.25 18 4.39 3 6.33 9 3.22 4 5.00 14 3.71 18 4.72 Include appropriate level of stakeholder 12 5.17 72 5.22 15 5.93 19 6.95 15 4.27 18 6.00 17 4.65 89 4.64 9 4.22 18 4.50 5 6.40 9 3.00 5 4.00 15 3.73 19 5.05 involvement during preparation* Are relevant to Cameroon's development 12 5.75 72 5.71 15 6.60 20 6.95 15 4.67 19 6.89 16 5.19 90 5.54 9 5.11 21 5.29 5 5.80 8 5.25 6 5.17 18 4.94 21 5.57 priorities* Provide feasible recommendations* 12 6.08 70 5.97 15 6.47 21 6.62 15 4.53 18 6.44 16 5.19 81 5.58 9 5.11 17 5.18 5 5.80 9 3.33 4 4.75 16 5.06 18 5.61 Are accessible (well written and easy to 11 5.73 71 5.94 15 6.27 20 6.75 15 4.20 19 6.37 15 4.80 88 5.51 9 4.89 20 4.70 5 6.80 9 5.11 6 4.67 17 5.41 20 5.65 understand)* Are source of relevant information on global good 12 6.08 70 6.57 15 7.27 20 7.20 15 4.53 19 6.63 14 5.64 85 6.42 8 5.13 19 6.16 5 6.40 8 5.38 7 5.29 17 5.47 20 6.15 practices* Are useful in terms of the work you do* 12 6.00 71 6.13 15 7.33 19 7.58 15 4.07 19 6.74 15 4.67 90 6.29 9 5.44 20 5.80 5 5.00 9 5.11 6 6.33 17 4.94 21 6.67 Are adequately disseminated* 12 5.58 69 4.96 15 6.00 20 5.75 15 3.93 17 5.53 16 4.25 86 4.76 8 3.88 18 5.17 5 6.20 9 3.11 6 4.50 17 3.59 22 4.36 Are appropriately translated 10 4.30 66 4.64 13 5.23 18 4.33 15 3.60 13 6.69 14 4.43 83 4.53 9 2.78 18 4.33 5 5.60 9 2.89 7 3.86 16 3.63 19 4.47 Are adaptable to Cameroon’s specific development challenges and country 12 7.33 72 5.92 14 6.71 18 7.22 15 4.47 18 6.44 14 5.14 90 5.72 9 5.56 20 5.95 5 5.00 9 4.78 6 4.17 16 4.50 21 6.00 circumstances* *Significantly different between stakeholder groups Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the World Bank's knowledge work and 13 6.62 75 5.88 16 7.12 22 7.09 15 5.33 17 6.35 14 5.00 87 5.95 9 5.22 20 5.75 5 6.00 9 5.56 7 5.43 19 5.16 21 6.19 activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank's knowledge work and 14 7.07 75 6.40 14 7.21 21 7.29 14 5.29 18 7.33 15 5.67 88 6.56 9 6.11 20 6.00 5 6.00 9 6.00 6 5.50 17 5.76 21 6.33 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 77 The World Bank Cameroon Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank disburses funds promptly* 10 4.50 71 4.90 16 6.06 21 6.71 15 3.73 13 5.23 14 3.93 69 3.61 7 3.00 17 4.41 4 4.75 9 2.67 4 4.75 14 4.21 17 4.06 The World Bank effectively monitors and 13 6.15 74 6.30 16 6.63 24 7.83 15 4.47 17 7.06 15 5.20 88 6.05 10 5.90 19 5.89 5 6.40 9 4.56 5 6.20 18 5.22 23 6.04 evaluates the projects and programs it supports* The World Bank's approvals and reviews are done 11 5.00 72 5.25 15 5.27 24 6.29 15 4.07 11 5.64 14 4.86 77 4.96 9 5.67 18 4.61 4 4.75 9 3.78 4 5.25 16 4.50 19 5.32 in a timely fashion* The World Bank's “Safeguard Policy” 7 5.00 65 5.62 15 6.60 20 6.80 15 4.00 12 7.00 13 5.54 69 5.23 8 5.00 18 4.78 3 4.33 7 4.57 4 5.25 16 5.50 18 5.44 requirements are reasonable* The World Bank's conditions on its lending are 10 5.30 66 5.36 12 6.42 19 6.74 15 3.73 17 7.00 15 4.87 66 4.39 8 3.50 19 4.63 2 7.00 8 4.25 4 4.00 14 4.71 16 5.19 reasonable* Working with the World Bank increases 13 6.92 73 6.16 15 7.27 24 7.71 15 4.40 19 6.84 15 5.33 91 6.46 9 5.33 19 5.32 5 5.40 8 4.63 6 6.33 17 5.35 23 6.04 Cameroon's institutional capacity* The World Bank ensures consistency and 8 5.38 55 5.60 14 6.29 18 6.56 15 4.40 10 6.30 13 5.00 57 5.37 7 3.86 15 5.07 2 6.50 8 4.88 3 5.00 12 4.58 15 5.53 continuity through staff changes The World Bank's teams and visits are well 11 6.82 64 6.39 14 6.86 23 7.52 15 4.47 12 7.17 14 5.29 63 6.05 8 6.00 15 4.73 3 7.00 8 5.63 4 5.00 14 5.29 16 5.44 coordinated* Where country systems are adequate, the World 10 5.70 67 6.48 14 6.79 23 7.57 15 4.67 10 6.70 14 5.86 65 6.38 8 5.88 17 5.53 3 6.67 8 5.63 5 5.80 14 5.29 16 6.50 Bank makes appropriate use of them* The World Bank provides effective 11 5.73 72 6.24 16 7.13 24 8.08 15 4.47 15 7.20 12 5.33 81 6.46 10 6.10 19 5.95 4 6.25 6 5.17 4 5.75 16 5.37 22 5.59 implementation support* *Significantly different between stakeholder groups F. The Future Role of the World Bank in Cameroon Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How significant a role do you believe the World Bank SHOULD play in Cameroon’s development in 14 7.79 77 7.43 17 8.18 24 8.33 15 6.20 19 7.84 17 6.65 95 8.12 11 8.09 19 6.05 5 6.80 11 7.55 7 8.57 18 7.06 25 7.72 the near future?* (1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholder groups 78 The World Bank Cameroon Country Survey 2013 F. The Future Role of the World Bank in Cameroon (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Cameroon? (Choose no more than TWO) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Improve the quality of its experts as related to 46.7% 40.8% 23.5% 33.3% 40.0% 15.8% 41.2% 22.7% 20.0% 71.4% 20.0% 54.5% 42.9% 64.7% 34.6% Cameroon’s specific challenges* Reduce the complexity of 40.0% 42.1% 64.7% 62.5% 26.7% 21.1% 29.4% 44.3% 50.0% 33.3% 60.0% 36.4% 57.1% 23.5% 34.6% obtaining World Bank financing Focus primarily on advocacy 0.0% 10.5% 17.6% 8.3% 26.7% 10.5% 5.9% 8.2% 20.0% 14.3% 0.0% 36.4% 14.3% 5.9% 11.5% issues Improve the competitiveness of its financing compared to 26.7% 13.2% 0.0% 8.3% 20.0% 0.0% 29.4% 6.2% 20.0% 19.0% 0.0% 0.0% 14.3% 5.9% 15.4% markets Reach out more to groups 26.7% 40.8% 58.8% 16.7% 46.7% 52.6% 52.9% 81.4% 80.0% 42.9% 40.0% 45.5% 57.1% 58.8% 57.7% outside of government* Ensure greater selectivity in its 0.0% 2.6% 0.0% 8.3% 6.7% 10.5% 5.9% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% work Provide more adequate data/knowledge/statistics/ 40.0% 7.9% 0.0% 12.5% 20.0% 21.1% 17.6% 11.3% 0.0% 9.5% 20.0% 9.1% 0.0% 17.6% 3.8% figures on Cameroon’s economy Offer more innovative financial 6.7% 9.2% 0.0% 8.3% 6.7% 21.1% 11.8% 5.2% 10.0% 4.8% 20.0% 9.1% 0.0% 5.9% 15.4% products Offer more innovative 0.0% 7.9% 0.0% 4.2% 6.7% 10.5% 0.0% 8.2% 0.0% 0.0% 20.0% 0.0% 0.0% 17.6% 11.5% knowledge services Increase availability of Fee- 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Based services Work faster* 6.7% 19.7% 29.4% 25.0% 0.0% 21.1% 5.9% 4.1% 0.0% 0.0% 20.0% 9.1% 0.0% 0.0% 3.8% Other 0.0% 1.3% 0.0% 4.2% 0.0% 0.0% 0.0% 1.0% 0.0% 4.8% 0.0% 0.0% 14.3% 0.0% 3.8% *Significantly different between stakeholder groups 79 The World Bank Cameroon Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Cameroon? (Choose no more than TWO) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Local newspapers 53.3% 44.9% 64.7% 56.5% 60.0% 52.6% 58.8% 51.0% 63.6% 61.9% 60.0% 45.5% 57.1% 35.3% 46.2% International newspapers 26.7% 23.1% 11.8% 4.3% 13.3% 21.1% 17.6% 8.0% 18.2% 19.0% 20.0% 27.3% 28.6% 29.4% 19.2% Local radio 26.7% 9.0% 0.0% 17.4% 20.0% 5.3% 17.6% 16.0% 27.3% 9.5% 0.0% 0.0% 0.0% 5.9% 15.4% International radio 6.7% 14.1% 0.0% 4.3% 26.7% 5.3% 17.6% 10.0% 0.0% 4.8% 20.0% 36.4% 14.3% 23.5% 19.2% Local television 26.7% 26.9% 29.4% 17.4% 13.3% 5.3% 17.6% 20.0% 27.3% 33.3% 20.0% 9.1% 14.3% 5.9% 19.2% International television* 6.7% 28.2% 5.9% 30.4% 46.7% 5.3% 23.5% 10.0% 9.1% 28.6% 20.0% 9.1% 14.3% 17.6% 23.1% Periodicals* 26.7% 6.4% 5.9% 26.1% 0.0% 21.1% 11.8% 10.0% 18.2% 9.5% 0.0% 27.3% 42.9% 11.8% 0.0% Internet* 26.7% 35.9% 58.8% 39.1% 6.7% 47.4% 29.4% 61.0% 36.4% 14.3% 60.0% 36.4% 28.6% 58.8% 42.3% Social media (Facebook, Twitter, 0.0% 3.8% 5.9% 0.0% 6.7% 0.0% 0.0% 5.0% 0.0% 9.5% 0.0% 0.0% 0.0% 5.9% 3.8% YouTube) Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% Mobile phones 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 5.9% 3.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 3.8% Instant messaging 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 6.4% 5.9% 0.0% 0.0% 21.1% 0.0% 3.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 3.8% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank? (Choose no more than TWO) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other World Bank website* 26.7% 34.6% 58.8% 30.4% 16.7% 57.9% 70.6% 25.0% 18.2% 61.9% 60.0% 18.2% 14.3% 26.3% 15.4% Direct contact with World Bank 26.7% 23.1% 35.3% 17.4% 33.3% 42.1% 23.5% 39.0% 36.4% 33.3% 0.0% 45.5% 14.3% 21.1% 23.1% e-Newsletters* 33.3% 29.5% 23.5% 47.8% 0.0% 36.8% 17.6% 42.0% 27.3% 9.5% 40.0% 9.1% 28.6% 42.1% 42.3% Instant messaging 6.7% 9.0% 11.8% 4.3% 0.0% 0.0% 0.0% 6.0% 0.0% 4.8% 20.0% 0.0% 0.0% 0.0% 0.0% World Bank seminars/ 40.0% 44.9% 47.1% 39.1% 41.7% 21.1% 11.8% 47.0% 63.6% 38.1% 60.0% 81.8% 71.4% 26.3% 57.7% workshops/conferences* World Bank Public Information 13.3% 5.1% 0.0% 8.7% 0.0% 5.3% 17.6% 6.0% 9.1% 9.5% 0.0% 9.1% 0.0% 10.5% 7.7% Center World Bank publications and 40.0% 28.2% 11.8% 43.5% 33.3% 15.8% 23.5% 16.0% 18.2% 9.5% 20.0% 9.1% 0.0% 26.3% 26.9% other written materials Mobile phones 0.0% 7.7% 11.8% 4.3% 16.7% 0.0% 5.9% 11.0% 18.2% 0.0% 0.0% 18.2% 14.3% 15.8% 3.8% Social media (Facebook, Twitter, 13.3% 11.5% 0.0% 0.0% 8.3% 5.3% 5.9% 5.0% 9.1% 19.0% 0.0% 0.0% 28.6% 21.1% 15.4% YouTube) Blogs* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 14.3% 0.0% 3.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 80 The World Bank Cameroon Country Survey 2013 G. Communication and Information Sharing (continued) Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Yes 28.6% 22.7% 42.9% 27.3% 23.1% 33.3% 26.7% 16.8% - 60.0% 60.0% 18.2% 20.0% 42.1% 29.2% No 71.4% 77.3% 57.1% 72.7% 76.9% 66.7% 73.3% 83.2% 100% 40.0% 40.0% 81.8% 80.0% 57.9% 70.8% *Significantly different between stakeholder groups Have you requested information from the World Bank on its activities in the past year? Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Yes 14.3% 9.7% 38.5% 8.7% - 35.3% 13.3% 17.6% - 10.5% 20.0% 9.1% - 11.1% 8.7% No 85.7% 90.3% 61.5% 91.3% 100% 64.7% 86.7% 82.4% 100% 89.5% 80.0% 90.9% 100.0% 88.9% 91.3% Were you able to obtain this information?* Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Yes 100.0% 35.3% 100.0% 100% - 75.0% 40.0% 40.7% 25.0% 33.3% 50.0% 16.7% - 66.7% 20.0% No - 64.7% - - 100% 25.0% 60.0% 59.3% 75.0% 66.7% 50.0% 83.3% 100.0% 33.3% 80.0% *Significantly different between stakeholder groups Do you have access to the Internet?* Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Yes 90.9% 93.1% 100.0% 100% 53.8% 100.0% 100.0% 95.8% 88.9% 100.0% 100% 80.0% 83.3% 100.0% 96.0% No 9.1% 6.9% - - 46.2% - - 4.2% 11.1% - - 20.0% 16.7% - 4.0% *Significantly different between stakeholder groups Do you use/have used the World Bank website?* Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Yes 50.0% 53.4% 86.7% 91.7% 30.8% 88.9% 80.0% 65.6% 44.4% 90.0% 80.0% 18.2% 50.0% 72.2% 72.0% No 50.0% 46.6% 13.3% 8.3% 69.2% 11.1% 20.0% 34.4% 55.6% 10.0% 20.0% 81.8% 50.0% 27.8% 28.0% *Significantly different between stakeholder groups 81 The World Bank Cameroon Country Survey 2013 G. Communication and Information Sharing (continued) Which do you primarily use?* Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other The World Bank’s country 28.6% 24.5% 56.3% 21.7% 33.3% 44.4% 40.0% 60.5% 62.5% 25.0% 25.0% - 40.0% 14.3% 47.4% website The World Bank’s main website 71.4% 75.5% 43.8% 78.3% 66.7% 55.6% 60.0% 39.5% 37.5% 75.0% 75.0% 100% 60.0% 85.7% 52.6% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank website?* Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other High speed 57.1% 46.0% 86.7% 68.2% 12.5% 94.7% 50.0% 47.8% 22.2% 25.0% 75.0% 40.0% 18.8% 30.0% Dial-up 42.9% 54.0% 13.3% 31.8% 87.5% 5.3% 50.0% 52.2% 77.8% 75.0% 25.0% 60.0% 100.0% 81.3% 70.0% *Significantly different between stakeholder groups Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean I use/consult World Bank data more often than I 13 4.46 69 5.57 16 7.19 21 6.90 11 3.18 16 5.94 14 5.36 90 5.24 8 4.88 21 4.71 4 5.75 9 3.11 6 4.00 16 5.44 24 4.92 did a few years ago.* I find the World Bank websites easy to navigate.* 7 5.14 50 6.70 14 7.00 21 6.62 9 3.22 17 6.65 15 5.93 73 6.11 6 5.17 20 4.95 4 6.50 8 3.87 5 5.20 15 5.87 19 5.53 I find the information on the World Bank’s 7 6.43 52 7.23 13 7.77 23 7.96 9 3.33 17 7.94 14 6.43 76 7.07 6 6.67 20 6.00 4 7.75 5 5.40 5 6.80 16 6.38 18 6.39 websites useful.* When I need information from the World Bank I 12 4.08 60 6.27 15 5.93 20 6.90 10 3.40 19 5.79 14 5.79 83 4.54 6 5.17 18 5.33 5 4.00 6 2.33 4 4.75 17 5.35 21 4.62 know how to find it.* The World Bank is responsive to my information 8 4.50 50 6.04 12 7.33 16 7.31 9 3.33 13 6.54 10 5.00 67 4.79 7 5.57 20 4.80 4 6.25 4 2.75 3 5.00 14 4.50 20 4.95 requests and inquiries.* *Significantly different between stakeholder groups 82 The World Bank Cameroon Country Survey 2013 H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based Percentage of Respondents Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Yes 28.6% 34.6% 81.3% 91.3% 7.1% 77.8% 23.5% 30.0% 27.3% 4.8% 40.0% 27.3% - 5.3% 20.8% No 71.4% 65.4% 18.8% 8.7% 92.9% 22.2% 76.5% 70.0% 72.7% 95.2% 60.0% 72.7% 100.0% 94.7% 79.2% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Cameroon? (Choose no more than TWO) Office of Consultant Private/ President/ Employee on Bank- Bilateral or Financial NGO/ Ind. Faith- Percentage of Respondents PM/ of a supported Local Multilateral Sector/ Private Govt. Trade Based (Responses Combined) Minister Ministry Project PMU Govt. Agency Private Bank Found. CBO Media Inst. Union Group Academia Other Observer* 15.4% 38.5% 0.0% 8.7% 63.6% 16.7% 31.3% 29.3% 63.6% 25.0% 40.0% 40.0% 66.7% 63.2% 31.8% Use World Bank reports/data* 23.1% 33.3% 12.5% 8.7% 18.2% 50.0% 12.5% 39.4% 27.3% 40.0% 0.0% 0.0% 33.3% 36.8% 36.4% Engage in World Bank related/sponsored 53.8% 24.4% 56.3% 52.2% 18.2% 22.2% 25.0% 41.4% 27.3% 5.0% 0.0% 40.0% 33.3% 15.8% 27.3% events/activities* Collaborate as part of my 30.8% 41.0% 56.3% 69.6% 18.2% 66.7% 12.5% 18.2% 27.3% 10.0% 60.0% 60.0% 0.0% 10.5% 27.3% professional duties* Use World Bank website for 46.2% 19.2% 25.0% 21.7% 9.1% 22.2% 50.0% 35.4% 18.2% 80.0% 20.0% 20.0% 16.7% 42.1% 45.5% information, data, research, etc.* *Significantly different between stakeholder groups 83 The World Bank Cameroon Country Survey 2013 Appendix C: Responses to All Questions by Geographic Location A. General Issues Facing Cameroon In general, how would you say that Cameroon is headed in...?* Percentage of Respondents Yaoundé Douala Other cities Rural areas The right direction 56.3% 44.4% 39.7% 28.6% The wrong direction 11.3% 14.8% 16.7% 25.7% Not sure 32.5% 40.7% 43.6% 45.7% *Significantly different between geographic locations Listed below are a number of development priorities in Cameroon. Please identify which of the following you consider the most important development priorities in Cameroon. (Choose no more than 3) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas Social protection 12.7% 15.4% 14.1% 2.9% Transport 21.6% 19.2% 25.6% 20.0% Public sector governance/ reform 46.6% 50.0% 46.2% 40.0% Global/regional integration 0.8% 3.8% 1.3% 0.0% Gender equity* 4.2% 0.0% 5.1% 14.3% Domestic private sector development 7.6% 7.7% 7.7% 0.0% Foreign direct investment 2.1% 0.0% 1.3% 0.0% Water and sanitation 6.4% 11.5% 1.3% 0.0% Anti-corruption 27.1% 23.1% 26.9% 28.6% Job creation/employment 18.6% 7.7% 24.4% 5.7% Rural development 8.1% 11.5% 14.1% 20.0% Financial markets 0.4% 0.0% 1.3% 0.0% Urban development 4.2% 3.8% 5.1% 0.0% Environmental sustainability 3.0% 3.8% 6.4% 0.0% Equality of opportunity 3.0% 3.8% 3.8% 5.7% Health 22.9% 34.6% 20.5% 34.3% Education* 24.2% 38.5% 20.5% 48.6% Poverty reduction 15.7% 15.4% 16.7% 20.0% Energy 14.4% 11.5% 9.0% 5.7% Food security 3.4% 0.0% 1.3% 2.9% Climate change* 0.4% 0.0% 3.8% 8.6% Agricultural development 14.4% 0.0% 17.9% 14.3% Trade and exports 0.4% 3.8% 0.0% 2.9% Economic growth 11.9% 7.7% 3.8% 2.9% Law and justice 7.6% 19.2% 9.0% 2.9% Regulatory framework 2.5% 0.0% 1.3% 0.0% Basic infrastructure* 8.1% 0.0% 1.3% 0.0% Natural resource management 5.9% 7.7% 6.4% 17.1% Disaster management 0.4% 0.0% 1.3% 0.0% Information and communications technology 0.8% 0.0% 2.6% 2.9% *Significantly different between geographic locations 84 The World Bank Cameroon Country Survey 2013 A. General Issues Facing Cameroon (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Cameroon? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas Water and sanitation 10.3% 11.1% 3.8% 5.7% Equality of opportunity 8.3% 11.1% 7.5% 5.7% Economic growth 19.4% 11.1% 23.8% 8.6% Climate change 2.1% 0.0% 0.0% 2.9% Global/regional integration* 1.2% 18.5% 2.5% 8.6% Gender equity* 5.0% 14.8% 11.3% 20.0% Rural development 20.2% 14.8% 22.5% 22.9% Urban development 3.3% 0.0% 1.3% 0.0% Regulatory framework 1.2% 0.0% 0.0% 0.0% Basic infrastructure 12.8% 3.7% 8.8% 8.6% Social protection 8.7% 0.0% 6.3% 5.7% Law and justice 7.0% 11.1% 7.5% 11.4% Transport 16.1% 22.2% 15.0% 14.3% Information and communications technology 1.7% 0.0% 3.8% 0.0% Anti-corruption 26.0% 25.9% 23.8% 25.7% Domestic private sector development 10.3% 11.1% 13.8% 0.0% Foreign direct investment 2.1% 0.0% 1.3% 0.0% Education* 18.2% 44.4% 13.8% 28.6% Energy* 6.6% 22.2% 8.8% 11.4% Public sector governance/ reform 29.8% 33.3% 36.3% 34.3% Natural resource management 9.1% 0.0% 13.8% 17.1% Environmental sustainability 1.7% 0.0% 2.5% 2.9% Disaster management 0.4% 3.7% 0.0% 0.0% Health 10.3% 11.1% 7.5% 14.3% Agricultural development 24.4% 3.7% 25.0% 22.9% Job creation/employment 38.0% 18.5% 32.5% 22.9% Financial markets 0.8% 0.0% 0.0% 2.9% Trade and exports 0.4% 3.7% 0.0% 0.0% Food security 4.1% 3.7% 7.5% 2.9% *Significantly different between geographic locations 85 The World Bank Cameroon Country Survey 2013 A. General Issues Facing Cameroon (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Cameroon? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas Energy 35.7% 29.6% 28.8% 22.9% Gender equity 2.9% 0.0% 2.5% 8.6% Equality of opportunity* 4.6% 25.9% 16.3% 20.0% Social protection 4.1% 3.7% 1.3% 0.0% Global/regional integration 5.0% 3.7% 1.3% 0.0% Climate change 1.2% 0.0% 2.5% 2.9% Anti-corruption 27.4% 40.7% 27.5% 25.7% Disaster management 0.0% 0.0% 2.5% 2.9% Rural development* 8.7% 7.4% 17.5% 22.9% Foreign direct investment* 9.5% 22.2% 6.3% 2.9% Urban development 0.8% 0.0% 0.0% 0.0% Water and sanitation 2.1% 0.0% 1.3% 0.0% Education 8.7% 14.8% 8.8% 20.0% Information and communications technology 3.7% 3.7% 2.5% 0.0% Regulatory framework 3.3% 3.7% 2.5% 2.9% Trade and exports 10.4% 3.7% 6.3% 5.7% Public sector governance/ reform 34.0% 33.3% 37.5% 37.1% Domestic private sector development* 30.7% 7.4% 22.5% 8.6% Job creation/employment 19.5% 11.1% 22.5% 20.0% Agricultural development 29.5% 14.8% 20.0% 25.7% Food security* 1.2% 0.0% 5.0% 8.6% Transport 15.4% 11.1% 21.3% 17.1% Natural resource management 13.7% 14.8% 15.0% 17.1% Environmental sustainability* 0.8% 11.1% 1.3% 2.9% Health* 6.2% 22.2% 3.8% 11.4% Basic infrastructure 12.0% 3.7% 5.0% 2.9% Law and justice 5.0% 11.1% 11.3% 8.6% Financial markets 3.3% 0.0% 5.0% 2.9% *Significantly different between geographic locations When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Cameroon? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas Better employment opportunities for young 38.1% 42.3% 39.4% 56.3% people Better employment opportunities for women* 4.6% 26.9% 15.5% 40.6% Greater access to micro-finance for the poor 11.0% 3.8% 11.3% 15.6% Greater voice and participation for citizens to 17.4% 11.5% 22.5% 28.1% help ensure greater accountability Better entrepreneurial opportunities 17.0% 15.4% 15.5% 15.6% A growing middle class* 17.4% 23.1% 7.0% 0.0% Better opportunity for the poor who live in 7.3% 3.8% 14.1% 9.4% rural areas Better opportunity for the poor who live in 2.3% 3.8% 2.8% 0.0% urban areas Consistent economic growth* 17.9% 0.0% 18.3% 3.1% More effective risk management 2.3% 0.0% 0.0% 0.0% Greater equity of fiscal policy 8.7% 7.7% 9.9% 0.0% Education and training that better ensure job 22.5% 30.8% 18.3% 9.4% opportunity Improved access to basic services 22.9% 11.5% 16.9% 15.6% Better quality public services 8.7% 19.2% 8.5% 6.3% Other 1.4% 0.0% 0.0% 0.0% *Significantly different between geographic locations 86 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 240 5.86 2.09 27 5.56 2.78 78 5.15 1.68 34 5.41 1.93 Bank in Cameroon? (1-Not familiar at all, 10-Extremely familiar) Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 222 5.75 1.80 23 5.09 2.35 76 5.08 1.89 34 5.38 1.84 Bank’s effectiveness in Cameroon.* (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help Cameroon solve its 205 6.11 2.00 23 5.57 2.37 61 5.56 1.73 30 5.10 1.86 most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations When thinking about how the World Bank can have the most impact on development results in Cameroon, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Cameroon? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas Social protection 9.1% 3.7% 3.8% 5.7% Public sector governance/ reform 41.3% 44.4% 40.0% 37.1% Transport 25.2% 14.8% 21.3% 22.9% Poverty reduction 19.4% 14.8% 15.0% 11.4% Global/regional integration 0.8% 0.0% 1.3% 0.0% Gender equity 3.3% 11.1% 8.8% 11.4% Domestic private sector development 9.1% 14.8% 13.8% 5.7% Rural development 11.2% 3.7% 17.5% 17.1% Foreign direct investment 2.1% 3.7% 1.3% 0.0% Water and sanitation 6.6% 0.0% 3.8% 0.0% Energy 14.5% 14.8% 13.8% 8.6% Job creation/employment 13.6% 3.7% 10.0% 8.6% Financial markets 0.0% 0.0% 0.0% 0.0% Urban development 4.5% 7.4% 3.8% 0.0% Environmental sustainability 3.7% 0.0% 5.0% 8.6% Equality of opportunity* 5.4% 25.9% 7.5% 8.6% Health* 23.6% 44.4% 30.0% 42.9% Education 24.0% 33.3% 23.8% 42.9% Food security 3.7% 0.0% 1.3% 0.0% Climate change 2.9% 0.0% 3.8% 5.7% Agricultural development 16.9% 7.4% 17.5% 25.7% Trade and exports 0.8% 0.0% 2.5% 2.9% Economic growth 10.3% 0.0% 3.8% 5.7% Law and justice* 5.0% 22.2% 10.0% 8.6% Regulatory framework 2.5% 0.0% 1.3% 0.0% Basic infrastructure 12.4% 11.1% 10.0% 2.9% Natural resource management 9.1% 3.7% 7.5% 8.6% Anti-corruption 16.5% 14.8% 20.0% 5.7% Information and communications technology 1.7% 0.0% 2.5% 2.9% Disaster management 0.0% 0.0% 0.0% 0.0% *Significantly different between geographic locations 87 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Cameroon? Greatest Value Percentage of Respondents Yaoundé Douala Other cities Rural areas Financial resources: investment lending 40.8% 30.8% 34.6% 46.7% Financial resources: policy based lending / 17.2% 38.5% 23.1% 6.7% budget support to the Government Mobilizing third party financial resources 4.4% 15.4% 9.6% 0.0% Technical assistance 7.8% 7.7% 3.8% 6.7% Policy advice 4.4% 7.7% 5.8% 0.0% Donor coordination 1.1% 0.0% 0.0% 6.7% Data and information 3.9% 0.0% 1.9% 0.0% Training/capacity building 12.2% 0.0% 15.4% 20.0% Studies/analyses 2.2% 0.0% 3.8% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 4.4% 0.0% 1.9% 13.3% Other 1.7% 0.0% 0.0% 0.0% 2nd Greatest Value Percentage of Respondents Yaoundé Douala Other cities Rural areas Financial resources: investment lending 12.6% 7.7% 5.9% 14.3% Financial resources: policy based lending / 10.4% 7.7% 7.8% 14.3% budget support to the Government Mobilizing third party financial resources 9.3% 0.0% 11.8% 7.1% Technical assistance 17.6% 30.8% 7.8% 21.4% Policy advice 6.6% 7.7% 9.8% 14.3% Donor coordination 8.2% 7.7% 9.8% 0.0% Data and information 2.2% 0.0% 2.0% 0.0% Training/capacity building 12.1% 15.4% 19.6% 28.6% Studies/analyses 9.9% 0.0% 9.8% 0.0% Convening/facilitating 0.5% 0.0% 3.9% 0.0% Linkage to non-Bank expertise 9.9% 23.1% 9.8% 0.0% Other 0.5% 0.0% 2.0% 0.0% Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Cameroon? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas Staff too inaccessible 14.7% 36.0% 20.8% 20.6% Not exploring alternative policy options 8.0% 8.0% 0.0% 2.9% Not adequately sensitive to political/social 31.5% 24.0% 22.1% 38.2% realities in Cameroon Not enough public disclosure of its work 18.1% 16.0% 18.2% 8.8% Arrogant in its approach* 2.5% 24.0% 2.6% 0.0% Not aligned with country priorities 9.2% 0.0% 3.9% 2.9% The credibility of its knowledge/data 1.3% 0.0% 2.6% 2.9% Not willing to honestly criticize policies and 19.3% 20.0% 32.5% 26.5% reform efforts in the country Too influenced by developed countries 19.3% 24.0% 27.3% 38.2% Imposing technocratic solutions without regard 16.0% 4.0% 11.7% 14.7% to political realities World Bank processes too slow and complex 16.4% 12.0% 14.3% 5.9% Too bureaucratic in its operational policies and 6.7% 4.0% 7.8% 8.8% procedures Not aligned with other donors’ work 3.4% 0.0% 1.3% 2.9% Not collaborating enough with non-state actors 22.7% 28.0% 31.2% 23.5% Not client focused 0.4% 0.0% 1.3% 0.0% Other 2.9% 0.0% 1.3% 0.0% *Significantly different between geographic locations 88 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global 226 7.65 1.95 23 7.22 2.58 77 7.04 2.20 31 6.74 2.18 development agenda as related to “global public goods”? (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas NGOs* 32.6% 40.7% 52.5% 42.9% Local Government 45.5% 48.1% 37.5% 62.9% Beneficiaries 21.1% 33.3% 17.5% 20.0% Private Sector* 30.6% 25.9% 7.5% 2.9% Community-Based Organizations* 19.0% 11.1% 27.5% 40.0% Donor Community 10.7% 3.7% 6.3% 5.7% Foundations 0.8% 3.7% 2.5% 0.0% Academia/Think Tanks/Research Institutes 17.8% 22.2% 21.3% 20.0% Parliament 5.4% 0.0% 6.3% 0.0% Media 7.4% 3.7% 11.3% 5.7% Faith-Based Organizations 5.0% 3.7% 3.8% 0.0% Other 1.7% 0.0% 3.8% 0.0% *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank’s work in Cameroon? (1-Strongly disagree, 10-Strongly agree) Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant 232 6.06 2.28 25 5.20 2.45 70 5.64 1.94 33 5.58 2.25 role in development in Cameroon* The World Bank’s work is aligned with what I 221 5.46 2.30 24 5.00 2.50 69 5.17 1.93 33 5.03 2.04 consider the development priorities for Cameroon The World Bank supports programs and strategies 223 5.78 2.16 25 5.20 2.22 74 5.43 2.04 33 5.24 2.26 that are realistic for Cameroon The World Bank treats clients and stakeholders in 198 5.99 2.35 24 4.67 2.01 58 5.33 1.91 32 5.41 1.60 Cameroon with respect* *Significantly different between geographic locations 89 The World Bank Cameroon Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Cameroon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 182 5.34 1.94 25 3.96 1.90 56 5.20 1.81 32 4.50 1.72 Flexibility (in terms of the World Bank’s products 187 5.06 1.85 24 3.71 1.71 57 4.68 1.90 32 4.47 1.57 and services)* Flexibility (in terms of changing country 184 5.15 1.85 24 4.21 2.21 57 5.05 2.00 31 4.58 1.29 circumstances) Being inclusive* 172 5.77 2.04 23 4.52 2.37 53 5.26 1.89 28 4.61 1.34 Openness (sharing data and other information)* 200 6.16 2.19 26 4.62 2.40 66 5.70 2.07 32 5.13 2.11 Staff accessibility* 208 5.09 2.41 24 3.50 1.87 61 4.02 2.19 32 3.56 2.38 Straightforwardness and honesty* 183 5.89 2.41 22 5.09 2.71 58 5.28 2.55 33 4.36 2.63 Collaboration with groups outside of the 196 5.35 2.03 25 4.52 2.16 65 5.03 1.91 33 5.06 1.54 Government Collaboration with the Government* 209 7.53 1.79 25 6.44 2.60 69 6.83 2.07 32 6.16 2.10 Collaboration with other donors* 189 6.96 1.96 22 5.45 2.70 58 6.53 2.12 28 5.75 1.99 The speed in which it gets things accomplished 184 5.17 1.93 24 3.42 1.91 60 4.85 1.84 30 4.70 1.78 on the ground* Follow through over time* 191 6.01 1.93 22 5.14 2.83 55 5.18 1.99 30 5.53 1.81 *Significantly different between geographic locations When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas The World Bank works too slowly 13.1% 7.7% 9.1% 5.7% The Government works inefficiently 28.8% 38.5% 20.8% 14.3% There is not an adequate level of citizen/civil 39.4% 50.0% 49.4% 48.6% society participation Poor donor coordination 7.6% 3.8% 5.2% 2.9% The World Bank does not do adequate follow 14.0% 11.5% 11.7% 8.6% through/follow-up Lack of/inadequate levels of capacity in 13.6% 11.5% 5.2% 14.3% Government Political pressures and obstacles 22.9% 19.2% 16.9% 20.0% Reforms are not well thought out in light of 21.2% 23.1% 37.7% 37.1% country challenges* The World Bank is not sensitive enough to 33.9% 34.6% 44.2% 45.7% political/social realities on the ground Other 1.3% 0.0% 0.0% 0.0% *Significantly different between geographic locations 90 The World Bank Cameroon Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Cameroon? (1-Not effective at all, 10-Very effective) Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption 205 5.03 2.21 25 4.96 2.76 68 5.03 2.05 32 4.69 2.02 Information and communications technology 170 5.19 1.92 23 4.30 2.70 57 5.05 1.66 30 4.80 1.63 Transport 200 5.84 2.06 26 5.35 2.67 67 5.55 1.97 31 5.71 1.53 Law and justice 160 4.52 2.08 24 4.42 2.26 56 4.79 1.62 31 5.06 1.21 Urban development 186 5.61 1.95 25 5.28 2.62 61 5.38 1.69 31 5.16 1.42 Environmental sustainability* 187 6.02 1.94 23 4.96 2.72 66 5.38 1.67 33 5.88 1.52 Regulatory framework 165 5.44 1.95 21 4.67 2.39 51 5.47 1.38 31 5.39 1.48 Basic infrastructure 193 5.58 1.97 24 4.54 1.91 63 5.51 1.93 32 5.66 1.73 Poverty reduction 199 5.47 2.09 24 4.46 2.34 69 5.26 1.73 31 5.58 1.95 Gender equity* 160 5.56 2.02 20 4.20 3.19 58 4.40 2.03 33 4.03 2.31 Domestic private sector development 164 4.68 1.77 22 3.77 2.25 55 4.31 1.64 28 4.21 1.64 Foreign direct investment* 149 5.40 1.95 17 4.18 2.48 50 4.76 1.48 29 5.03 1.96 Water and sanitation 181 5.35 2.01 23 4.30 2.16 62 5.32 1.75 29 5.45 1.72 Trade and exports* 150 4.91 1.88 21 3.67 1.98 51 5.10 1.55 27 5.07 1.62 Economic growth 186 5.44 2.04 23 4.26 2.47 62 5.27 1.56 30 5.60 1.87 Energy 197 5.81 2.17 24 4.92 2.89 61 5.31 1.90 32 5.81 1.67 Disaster management* 156 4.85 2.15 19 3.37 1.95 53 4.92 1.76 29 5.17 1.95 Public sector governance/ reform 204 5.36 2.29 25 5.04 2.85 64 5.47 1.63 30 5.37 1.33 Job creation/employment 184 4.45 1.99 23 3.48 2.06 63 4.25 1.68 29 4.38 1.45 Financial markets 141 4.59 1.98 17 4.47 2.40 49 4.39 1.61 26 4.54 1.14 Equality of opportunity* 159 4.84 2.22 19 3.26 1.94 55 3.89 2.07 30 3.53 1.68 Health* 199 5.96 1.97 24 4.63 2.32 64 5.81 2.25 29 5.45 1.55 Rural development* 197 5.46 2.11 24 4.08 2.36 65 4.88 1.91 33 5.61 1.73 Global/regional integration 169 5.34 2.22 20 4.60 2.52 56 5.50 2.21 30 5.47 1.74 Food security 182 5.25 2.08 22 4.23 2.45 63 5.21 1.72 31 5.39 1.89 Education* 195 5.95 1.97 25 4.36 2.45 67 5.63 1.77 31 6.13 1.86 Social protection* 166 4.19 2.02 22 2.68 1.70 54 4.15 1.57 28 4.79 1.85 Climate change 172 5.43 2.17 22 4.45 2.58 59 5.17 1.73 30 5.97 2.11 Agricultural development 190 5.75 2.12 22 4.91 2.69 67 5.16 1.65 31 5.77 2.05 Natural resource management 177 5.33 2.12 23 5.04 2.88 62 5.08 1.55 32 5.78 1.91 *Significantly different between geographic locations Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help 224 5.85 1.72 25 5.16 2.17 69 5.67 1.67 31 5.42 1.69 to achieve development results in Cameroon? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Cameroon? (1-Strongly disagree, 10-Strongly agree) Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD The World Bank's financial instruments meet the 219 5.56 2.11 25 4.84 2.43 66 4.86 1.77 31 4.84 1.61 needs of Cameroon* The World Bank meets Cameroon’s needs for 215 5.53 2.01 23 4.83 2.42 66 5.32 1.96 31 4.94 1.32 knowledge services *Significantly different between geographic locations 91 The World Bank Cameroon Country Survey 2013 D. The World Bank’s Knowledge Work and Activities How frequently do you consult World Bank knowledge work and activities in the work you do?* Percentage of Respondents Yaoundé Douala Other cities Rural areas Weekly 10.2% 14.8% 5.2% 5.7% Monthly 23.3% 22.2% 14.3% 5.7% A few times a year 44.9% 29.6% 37.7% 25.7% Rarely 16.9% 22.2% 39.0% 34.3% Never 4.7% 11.1% 3.9% 28.6% *Significantly different between geographic locations When thinking about the development challenges in Cameroon, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas Public sector governance/ reform 46.7% 44.4% 41.6% 54.3% Gender equity 4.2% 11.1% 9.1% 8.6% Domestic private sector development 13.3% 14.8% 23.4% 8.6% Foreign direct investment 4.6% 7.4% 2.6% 2.9% Water and sanitation 6.3% 3.7% 7.8% 0.0% Trade and exports 1.7% 7.4% 1.3% 2.9% Energy 12.9% 11.1% 15.6% 14.3% Disaster management* 0.0% 0.0% 2.6% 0.0% Social protection 12.1% 11.1% 2.6% 8.6% Climate change 4.2% 3.7% 9.1% 0.0% Poverty reduction 16.7% 3.7% 14.3% 8.6% Law and justice* 6.3% 18.5% 10.4% 20.0% Anti-corruption 20.4% 22.2% 20.8% 22.9% Financial markets 2.1% 0.0% 1.3% 0.0% Equality of opportunity 3.8% 7.4% 1.3% 5.7% Urban development 3.8% 11.1% 9.1% 8.6% Education* 19.2% 40.7% 27.3% 31.4% Global/regional integration 1.7% 0.0% 3.9% 0.0% Information and communications technology 5.0% 7.4% 2.6% 2.9% Transport 14.6% 11.1% 10.4% 20.0% Agricultural development 15.0% 3.7% 14.3% 17.1% Natural resource management 12.9% 0.0% 10.4% 8.6% Job creation/employment 15.4% 11.1% 14.3% 0.0% Health* 12.1% 29.6% 11.7% 22.9% Economic growth 13.8% 7.4% 6.5% 2.9% Rural development* 8.8% 0.0% 14.3% 22.9% Food security 1.3% 0.0% 2.6% 2.9% Environmental sustainability 5.4% 0.0% 5.2% 2.9% Regulatory framework 2.9% 7.4% 0.0% 0.0% Basic infrastructure* 10.4% 3.7% 2.6% 0.0% *Significantly different between geographic locations In Cameroon, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge and/or skills* 218 5.61 2.04 25 4.24 2.60 67 4.88 2.13 30 5.13 1.85 Contributing to good policy making* 204 5.81 2.01 24 4.87 2.44 67 5.54 1.74 30 5.00 1.46 Providing support for program implementation* 221 6.25 1.88 26 5.35 2.73 66 6.02 1.68 30 5.27 1.66 *Significantly different between geographic locations 92 The World Bank Cameroon Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) In Cameroon, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 196 5.14 1.80 24 3.83 2.04 60 4.63 1.81 30 4.60 1.28 Include appropriate level of stakeholder 210 5.12 2.02 25 4.00 1.89 67 4.93 1.87 32 4.72 1.71 involvement during preparation* Are relevant to Cameroon’s development 220 5.81 1.94 26 5.12 2.67 67 5.63 1.75 31 5.23 1.89 priorities Provide feasible recommendations 207 5.80 1.99 24 5.25 2.66 62 5.48 1.79 31 5.16 1.49 Are accessible (well written and easy to 214 5.94 1.96 24 4.17 1.99 68 5.24 1.86 31 4.87 1.54 understand)* Are source of relevant information on global good 212 6.54 2.02 22 5.36 2.56 68 6.09 2.01 30 5.13 1.74 practices* Are useful in terms of the work you do* 218 6.43 2.17 26 4.54 2.58 66 5.68 2.14 31 5.23 1.84 Are adequately disseminated 212 5.02 1.96 25 4.60 2.78 66 4.45 1.88 31 4.29 1.37 Are appropriately translated* 194 4.78 2.72 22 4.23 3.05 66 3.85 2.46 30 3.80 1.45 Are adaptable to Cameroon’s specific development challenges and country 213 5.96 2.12 23 5.00 2.49 69 5.83 2.20 31 5.13 1.78 circumstances *Significantly different between geographic locations Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work and 222 6.13 1.85 21 5.19 2.16 71 5.70 1.49 33 5.94 1.84 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge work and 219 6.68 1.75 24 6.13 2.05 68 5.96 1.74 33 5.82 1.78 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations 93 The World Bank Cameroon Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly* 191 4.77 2.17 20 3.70 1.95 62 3.92 1.70 28 4.14 1.43 The World Bank effectively monitors and 224 6.41 2.09 25 5.92 2.61 68 5.68 2.02 32 5.19 1.82 evaluates the projects and programs it supports* The World Bank's approvals and reviews are done 201 5.25 1.94 22 4.14 2.05 63 4.89 1.69 32 4.91 1.51 in a timely fashion* The World Bank's “Safeguard Policy” 178 5.70 2.06 21 4.43 2.14 62 5.32 2.04 28 5.14 1.82 requirements are reasonable* The World Bank's conditions on its lending are 181 5.47 2.16 24 4.38 2.83 58 4.40 1.81 27 4.63 1.90 reasonable* Working with the World Bank increases 224 6.40 2.11 26 5.08 2.67 68 6.12 2.00 31 5.61 2.19 Cameroon's institutional capacity* The World Bank ensures consistency and 149 5.58 2.06 19 5.42 2.65 54 5.11 2.10 28 5.07 1.65 continuity through staff changes The World Bank's teams and visits are well 177 6.54 2.03 21 5.19 2.84 56 5.43 1.82 30 5.43 2.18 coordinated* Where country systems are adequate, the World 181 6.52 1.97 22 6.14 2.32 59 6.00 1.89 27 5.07 1.96 Bank makes appropriate use of them* The World Bank provides effective 207 6.51 2.05 22 6.18 2.91 64 5.95 1.91 31 5.39 2.11 implementation support* *Significantly different between geographic locations F. The Future Role of the World Bank in Cameroon Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Cameroon’s development in 237 7.76 1.91 24 6.58 2.75 76 7.46 2.04 34 7.35 2.27 the near future?* (1-Not a significant role at all, 10-Very significant role) *Significantly different between geographic locations Which of the following SHOULD the World Bank do to make itself of greater value in Cameroon? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas Improve the quality of its experts as related to 30.7% 55.6% 34.7% 51.4% Cameroon’s specific challenges* Reduce the complexity of obtaining World Bank 41.6% 29.6% 49.3% 34.3% financing Focus primarily on advocacy issues 12.2% 7.4% 8.0% 14.3% Improve the competitiveness of its financing 9.7% 14.8% 13.3% 14.3% compared to markets Reach out more to groups outside of 52.1% 55.6% 65.3% 51.4% government Ensure greater selectivity in its work 3.4% 3.7% 4.0% 0.0% Provide more adequate data/knowledge/ 11.8% 14.8% 6.7% 14.3% statistics/figures on Cameroon’s economy Offer more innovative financial products 9.2% 11.1% 5.3% 5.7% Offer more innovative knowledge services 8.0% 0.0% 4.0% 8.6% Increase availability of Fee-Based services* 0.0% 0.0% 2.7% 0.0% Work faster* 14.7% 3.7% 2.7% 5.7% Other 1.7% 0.0% 2.7% 0.0% *Significantly different between geographic locations 94 The World Bank Cameroon Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Cameroon? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas Local newspapers 50.6% 42.3% 50.6% 57.1% International newspapers 15.9% 30.8% 15.2% 17.1% Local radio* 10.9% 3.8% 15.2% 28.6% International radio 11.3% 19.2% 15.2% 11.4% Local television 23.8% 15.4% 16.5% 8.6% International television 17.6% 19.2% 20.3% 28.6% Periodicals 12.1% 19.2% 5.1% 8.6% Internet 44.4% 46.2% 46.8% 22.9% Social media (Facebook, Twitter, YouTube) 3.8% 0.0% 3.8% 5.7% Blogs 0.0% 0.0% 1.3% 0.0% Mobile phones* 0.4% 0.0% 6.3% 2.9% Instant messaging 0.4% 0.0% 0.0% 0.0% Other 5.9% 0.0% 2.5% 0.0% *Significantly different between geographic locations How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas World Bank website 33.8% 48.1% 34.2% 15.6% Direct contact with World Bank 32.1% 25.9% 25.3% 31.3% e-Newsletters* 35.8% 33.3% 35.4% 3.1% Instant messaging 6.3% 0.0% 3.8% 3.1% World Bank seminars/workshops/conferences 42.1% 29.6% 48.1% 62.5% World Bank Public Information Center 7.1% 14.8% 5.1% 6.3% World Bank publications and other written 24.6% 18.5% 13.9% 21.9% materials Mobile phones* 4.6% 0.0% 17.7% 21.9% Social media (Facebook, Twitter, YouTube) 9.6% 11.1% 6.3% 6.3% Blogs 0.8% 0.0% 0.0% 3.1% Other 0.0% 0.0% 0.0% 0.0% *Significantly different between geographic locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Yaoundé Douala Other cities Rural areas Yes 27.2% 26.9% 28.4% 17.9% No 72.8% 73.1% 71.6% 82.1% Have you requested information from the World Bank on its activities in the past year?* Percentage of Respondents Yaoundé Douala Other cities Rural areas Yes 17.8% - 5.6% 14.3% No 82.2% 100.0% 94.4% 85.7% *Significantly different between geographic locations Were you able to obtain this information?* Percentage of Respondents Yaoundé Douala Other cities Rural areas Yes 53.7% - 37.5% 6.7% No 46.3% 100.0% 62.5% 93.3% *Significantly different between geographic locations 95 The World Bank Cameroon Country Survey 2013 G. Communication and Information Sharing (continued) Do you have access to the Internet?* Percentage of Respondents Yaoundé Douala Other cities Rural areas Yes 95.1% 100.0% 98.6% 71.0% No 4.9% - 1.4% 29.0% *Significantly different between geographic locations Do you use/have used the World Bank website?* Percentage of Respondents Yaoundé Douala Other cities Rural areas Yes 68.0% 84.6% 59.5% 48.4% No 32.0% 15.4% 40.5% 51.6% *Significantly different between geographic locations Which do you primarily use? Percentage of Respondents Yaoundé Douala Other cities Rural areas The World Bank’s country website 40.8% 19.0% 46.7% 47.4% The World Bank’s main website 59.2% 81.0% 53.3% 52.6% Which Internet connection do you use primarily when visiting a World Bank website?* Percentage of Respondents Yaoundé Douala Other cities Rural areas High speed 56.9% 54.2% 24.6% 25.0% Dial-up 43.1% 45.8% 75.4% 75.0% *Significantly different between geographic locations Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Yaoundé Douala Other Cities Rural Areas N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more often than I 217 5.68 2.56 23 4.48 2.76 67 4.82 2.33 28 4.54 2.10 did a few years ago.* I find the World Bank websites easy to navigate.* 179 6.35 2.00 23 5.39 2.95 54 5.69 2.35 24 4.79 2.27 I find the information on the World Bank’s 182 7.35 1.89 22 6.59 2.38 55 6.35 2.16 23 5.00 2.43 websites useful.* When I need information from the World Bank I 197 5.50 2.61 24 5.29 3.30 62 4.71 2.69 25 4.44 2.00 know how to find it. The World Bank is responsive to my information 162 5.93 2.45 17 3.76 2.44 53 4.83 2.40 25 4.28 2.35 requests and inquiries.* *Significantly different between geographic locations 96 The World Bank Cameroon Country Survey 2013 H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Percentage of Respondents Yaoundé Douala Other cities Rural areas Yes 44.0% 18.5% 17.7% 20.6% No 56.0% 81.5% 82.3% 79.4% *Significantly different between geographic locations Which of the following describes most of your exposure to the World Bank in Cameroon? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Yaoundé Douala Other cities Rural areas Observer* 27.6% 23.1% 43.4% 53.6% Use World Bank reports/data 32.6% 34.6% 26.3% 17.9% Engage in World Bank related/sponsored 33.9% 19.2% 27.6% 39.3% events/activities Collaborate as part of my professional duties* 40.6% 30.8% 11.8% 14.3% Use World Bank website for information, data, 28.5% 38.5% 43.4% 28.6% research, etc. *Significantly different between geographic locations 97 The World Bank Cameroon Country Survey 2013 Appendix D: Responses to All Questions across Country Surveys 1 FY 2005 N=170  FY 2009 N=258  FY 2013 N=403 B. Overall Attitudes toward the World Bank FY 2005 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 155 6.32 2.12 250 5.97 2.43 396 5.65 2.05 Bank in Cameroon?^ (1-Not familiar at all, 10-Extremely familiar) ^Significantly different between FY13 and FY05 surveys FY 2005 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 162 5.64 1.77 236 5.19 1.86 369 5.52 1.88 Bank’s effectiveness in Cameroon.* (1-Not effective at all, 10-Very effective) *Significantly different between FY13 and FY09 surveys To what extent do you agree with the following statements about the World Bank’s work in Cameroon? FY 2005 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant 161 6.15 2.28 235 5.64 2.12 370 5.89 2.25 role in development in Cameroon The World Bank’s work is aligned with what I consider the development priorities for 158 5.39 2.05 223 4.75 2.09 357 5.37 2.21 Cameroon* The World Bank supports programs and strategies 162 5.48 2.19 153 5.23 2.21 365 5.65 2.15 that are realistic for Cameroon* The World Bank treats clients and stakeholders in 132 6.07 2.35 199 5.88 2.16 322 5.71 2.22 Cameroon with respect (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY13 and FY09 surveys To what extent is the World Bank an effective development partner in Cameroon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2005 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD Staff accessibility^* 155 5.60 2.07 135 5.20 2.69 334 4.61 2.41 Straightforwardness and honesty^* 149 6.38 2.56 139 6.62 2.70 305 5.55 2.52 ^Significantly different between FY13 and FY05 surveys *Significantly different between FY13 and FY09 surveys 1 Only those questions with similar response options/scales could be included in these comparisons. 98 The World Bank Cameroon Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Cameroon? (1-Not effective at all, 10-Very effective) FY 2005 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD Anti-corruption^ 158 4.46 2.44 197 4.68 2.60 343 4.98 2.24 Transport^ 152 5.01 2.33 186 5.74 2.42 334 5.72 2.05 Law and justice 183 4.81 2.48 280 4.67 1.95 Urban development^ 146 4.64 2.10 191 5.39 2.60 315 5.47 1.92 Regulatory framework 177 5.60 2.40 279 5.36 1.85 Basic infrastructure^* 153 6.04 2.00 203 6.18 2.45 323 5.44 1.99 Poverty reduction 158 5.27 1.97 213 5.15 2.29 334 5.33 2.04 Gender equity^* 150 5.61 2.23 178 5.90 2.52 279 5.05 2.25 Domestic private sector development^* 146 5.41 2.32 187 5.39 2.36 279 4.47 1.80 Economic growth 153 5.43 1.87 193 5.24 2.22 314 5.31 1.99 Energy^ 151 4.50 2.18 188 5.66 2.63 324 5.60 2.16 Health^* 151 6.36 2.03 195 6.33 2.32 328 5.73 2.08 Global/regional integration 182 5.31 2.56 286 5.31 2.19 Education 152 5.87 2.41 190 5.87 2.41 329 5.71 2.05 Agricultural development^ 145 6.04 2.13 190 5.78 2.58 319 5.52 2.09 Natural resource management^* 153 5.75 2.04 189 5.96 2.51 303 5.28 2.08 ^Significantly different between FY13 and FY05 surveys *Significantly different between FY13 and FY09 surveys D. The World Bank’s Knowledge Work and Activities In Cameroon, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2005 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD Are source of relevant information on global good 146 7.13 1.86 216 6.53 2.42 345 6.21 2.08 practices^ Are useful in terms of the work you do* 225 7.67 1.98 351 6.05 2.24 Are adequately disseminated* 218 6.44 2.50 346 4.79 2.00 Are adaptable to Cameroon’s specific development challenges and country 152 5.31 1.97 219 4.99 2.25 349 5.77 2.16 circumstances^* ^Significantly different between FY13 and FY05 surveys *Significantly different between FY13 and FY09 surveys 99 The World Bank Cameroon Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2005 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD The World Bank effectively monitors and 107 6.83 2.12 137 6.58 2.27 364 6.08 2.14 evaluates the projects and programs it supports^* The World Bank's conditions on its lending are 130 6.04 2.23 303 5.07 2.20 reasonable* Working with the World Bank increases 105 6.82 2.21 133 6.47 2.16 363 6.18 2.17 Cameroon's institutional capacity^ ^Significantly different between FY13 and FY05 surveys *Significantly different between FY13 and FY09 surveys G. Communication and Information Sharing Do you have access to the Internet?* Percentage of Respondents FY 2005 FY 2009 FY 2013 Yes - 96.3% 94.3% No - 3.7% 5.7% *Significantly different between geographic locations Do you use/have used the World Bank website?^* Percentage of Respondents FY 2005 FY 2009 FY 2013 Yes 43.7% 58.1% 66.2% No 56.3% 41.9% 33.8% ^Significantly different between FY13 and FY05 surveys *Significantly different between FY13 and FY09 surveys Which do you primarily use? Percentage of Respondents FY 2005 FY 2009 FY 2013 The World Bank’s country website - 45.0% 41.3% The World Bank’s main website - 55.0% 58.7% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2005 FY 2009 FY 2013 N Mean SD N Mean SD N Mean SD I find the information on the World Bank’s 153 7.78 2.02 289 6.91 2.12 websites useful.* *Significantly different between FY13 and FY09 surveys 100 The World Bank Cameroon Country Survey 2013 Appendix E: Responses to Sector Effectiveness Questions by Specialization C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Cameroon? (1-Not effective at all, 10-Very effective) Public sector Health / Natural governance / Agriculture/ communicable Law and resource Private sector public rural Financial Gender equity /non- Information justice / management / development / financial development / markets / / equality of communicable and comm. Job creation/ regulatory environmental foreign direct mgmt. / anti- Social Urban Water and food security Education Energy banking opportunity diseases technology employment framework sustainability investment corruption protection Transport development sanitation Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Anti-corruption 36 5.17 38 4.92 13 5.31 3 5.00 14 4.64 20 5.05 14 4.93 9 4.78 27 4.85 22 5.09 5 4.80 42 5.26 11 3.91 8 6.63 13 6.08 8 5.13 38 4.39 Information and comm. technology 33 5.48 34 4.74 12 5.58 2 4.50 14 5.36 17 4.24 15 4.60 6 3.67 23 4.30 14 5.07 6 5.67 31 5.19 9 5.22 5 6.00 7 6.29 6 5.50 36 5.11 Transport 34 6.12 34 5.00 12 5.67 3 6.67 17 5.59 21 5.24 15 5.67 6 4.00 29 5.66 20 5.45 6 5.50 39 6.05 10 5.90 8 5.63 12 6.50 8 6.00 41 6.44 Law and justice* 27 5.11 34 4.21 8 3.88 2 6.00 14 5.14 17 3.41 16 4.19 6 3.33 27 4.04 15 5.27 5 5.00 34 5.12 9 5.33 6 5.17 7 5.14 6 5.67 30 4.63 Urban development 30 5.60 36 5.00 10 5.40 3 5.33 17 5.65 18 5.11 15 5.20 5 4.20 26 5.12 18 5.78 6 5.33 37 5.65 10 5.60 7 5.71 12 6.17 7 6.86 37 5.81 Environmental sustainability 36 6.28 36 5.44 12 6.17 3 6.67 15 5.53 18 5.61 14 4.86 5 5.00 25 5.08 24 6.08 6 5.67 36 5.83 10 5.80 7 6.57 10 6.20 7 7.43 37 5.84 Regulatory framework 29 6.31 30 5.00 11 5.64 1 7.00 12 5.33 17 4.47 12 5.17 5 5.40 21 4.71 17 5.65 6 5.50 35 5.60 9 4.89 7 5.29 11 5.45 6 6.17 31 5.42 Basic infrastructure 29 6.03 36 5.36 12 5.92 3 7.00 15 5.00 20 4.50 14 4.57 6 4.83 26 5.38 19 5.42 6 5.50 40 5.83 11 5.27 8 5.25 12 6.25 8 5.13 38 5.76 Poverty reduction 35 5.83 35 5.29 11 5.91 3 6.67 17 5.00 19 5.21 15 4.80 6 4.33 28 4.96 21 5.52 6 5.33 42 5.55 10 5.60 8 5.00 10 5.40 8 4.38 39 5.44 Gender equity 31 5.58 31 4.45 10 6.00 3 5.67 14 3.86 18 5.11 14 5.21 5 4.20 25 5.36 15 4.27 6 4.17 33 4.91 9 4.78 7 6.71 7 5.29 5 6.00 30 5.37 Domestic private sector development 28 4.96 28 4.21 10 4.80 2 5.50 13 4.38 17 4.24 14 4.07 5 4.20 20 4.40 15 4.67 6 4.50 34 4.65 11 3.82 7 4.00 8 4.25 7 5.14 35 4.51 Foreign direct investment 25 5.44 30 5.03 13 4.92 2 6.00 13 4.92 15 4.87 10 4.80 6 4.00 19 5.05 14 5.71 4 4.00 31 5.26 8 5.00 5 4.60 7 4.29 6 6.67 28 5.50 Water and sanitation 32 5.78 36 4.92 12 5.25 3 5.67 14 5.00 18 4.44 11 4.64 6 4.00 26 5.38 17 5.88 6 5.00 37 5.38 10 5.10 6 5.00 11 5.73 8 5.25 34 5.53 Trade and exports 26 5.42 31 4.84 10 4.30 2 4.00 14 5.57 17 4.53 10 4.60 5 3.40 23 4.78 12 4.50 5 4.40 31 4.97 10 6.10 7 2.86 7 5.29 4 5.25 27 5.04 Economic growth 34 5.94 35 5.09 12 5.67 3 5.33 14 5.50 18 5.39 13 4.46 6 4.33 28 5.07 17 5.88 6 4.83 36 5.50 11 4.82 8 4.75 11 4.73 6 7.17 36 5.31 Energy 35 6.23 34 4.88 15 6.20 3 6.67 15 5.27 19 5.47 15 5.47 6 4.33 27 5.22 22 6.23 6 5.33 38 6.03 10 5.00 6 5.00 10 6.10 8 6.00 36 5.69 Disaster management 29 5.62 33 4.70 9 4.22 1 5.00 13 4.15 15 3.47 15 4.60 4 4.75 23 4.61 14 5.36 6 5.00 32 5.38 7 5.14 7 5.29 6 4.67 6 5.00 28 4.39 Public sector governance/reform* 35 6.23 36 4.25 12 5.83 3 5.33 14 5.43 18 5.11 16 4.56 9 5.00 27 5.07 19 5.89 6 5.50 43 6.05 11 4.73 8 4.63 11 4.73 6 6.50 40 5.65 Job creation/employment 34 4.76 36 4.39 12 4.42 2 3.50 13 3.77 19 3.63 15 3.87 9 4.56 25 4.12 18 4.33 6 4.83 34 4.74 11 3.91 8 4.25 10 4.80 5 6.00 35 3.97 Financial markets 24 5.00 28 4.11 9 3.44 1 4.00 13 4.69 13 4.46 12 5.00 7 4.29 20 4.25 11 4.45 5 4.60 32 5.06 8 5.25 5 4.40 8 5.00 3 4.00 25 4.20 Equality of opportunity 29 4.66 32 4.41 9 5.11 2 5.00 14 3.79 13 3.38 12 4.50 9 4.33 23 4.39 15 4.20 6 4.33 32 4.66 8 4.00 6 4.83 8 5.00 6 4.33 30 4.53 Health 33 6.42 34 5.44 12 6.00 3 5.67 16 5.56 23 6.00 13 5.62 9 5.67 29 5.83 19 5.68 6 5.17 39 6.08 9 5.78 7 5.43 10 5.80 8 5.00 40 5.85 Rural development 38 5.84 36 5.08 11 5.18 3 6.33 15 4.67 17 4.71 15 4.47 9 5.67 29 4.90 22 5.77 6 5.00 38 5.71 10 5.70 8 4.87 11 5.45 8 4.75 36 4.97 Global/regional integration 31 5.90 31 4.97 10 5.10 2 5.00 13 5.77 17 5.35 13 5.00 8 4.25 22 5.18 17 5.59 5 5.00 35 5.91 10 5.90 6 4.50 11 5.55 5 5.60 32 5.19 Food security 33 5.73 34 5.29 10 5.00 3 5.67 13 5.38 16 4.63 14 4.14 9 5.44 28 5.14 20 5.05 6 5.33 38 5.47 10 5.50 7 4.14 10 5.90 7 5.00 32 4.75 Education 33 6.00 40 5.83 11 5.91 3 6.67 14 5.79 18 4.61 14 5.21 9 5.44 29 5.66 20 6.05 6 5.33 39 6.21 10 5.80 7 5.86 11 5.91 7 5.57 38 5.95 Social protection 25 3.76 34 4.24 11 3.45 1 5.00 13 4.46 17 3.76 14 3.79 9 4.33 23 4.30 15 3.93 6 5.00 31 5.00 11 4.64 8 3.88 8 3.75 6 3.00 30 3.50 Climate change 33 6.03 32 4.81 10 5.10 2 6.00 15 5.60 17 5.00 13 5.08 7 6.86 22 4.64 21 6.19 6 5.00 34 5.74 10 5.00 6 6.00 10 5.60 7 5.71 30 4.53 Agricultural development 37 5.95 36 5.25 11 5.18 3 7.00 15 5.40 17 4.82 12 5.50 7 6.86 27 5.07 19 5.74 6 5.00 40 6.02 10 6.00 7 4.71 11 5.73 8 5.00 37 5.46 Natural resource management 31 5.97 33 4.67 12 4.92 3 4.33 15 5.73 16 5.44 14 4.86 8 4.63 26 5.38 21 5.95 5 4.40 37 5.54 11 4.45 7 3.29 7 5.71 8 6.75 33 5.06 *Significantly different between specializations 101 The World Bank Cameroon Country Survey 2013 Appendix F: Indicator Questions as a Function of Exposure to the Bank H3. Currently, do you professionally collaborate/ H4. Which of the following describes most of your exposure to the World Bank in Cameroon? (Choose no more than TWO) work with the World Bank? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Indicator Question No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the 5.17 6.16 5.79 4.89 5.38 5.79 5.33 5.88 5.25 6.05 5.60 5.30 World Bank’s effectiveness in Cameroon. To what extent do you believe the World Bank’s staff is well prepared to help Cameroon solve its 5.49 6.54 6.15 5.34 5.83 6.04 5.71 6.31 5.55 6.59 6.01 5.64 most complicated development challenges? The World Bank’s financial instruments meet the 5.00 5.90 5.57 4.87 5.24 5.58 5.19 5.70 5.08 5.93 5.38 5.30 needs of Cameroon The World Bank meets Cameroon’s needs for 5.08 5.92 5.79 4.61 5.21 5.84 5.22 5.86 5.26 5.74 5.31 5.62 knowledge services Overall the World Bank currently plays a 5.38 6.84 6.25 5.21 5.90 5.95 5.60 6.62 5.49 6.85 6.02 5.71 relevant role in development in Cameroon The World Bank’s work is aligned with what I consider the development priorities for 4.95 6.07 5.60 4.84 5.27 5.57 5.17 5.78 5.10 5.92 5.39 5.31 Cameroon Responsiveness 4.75 5.66 5.39 4.53 4.99 5.44 4.95 5.54 4.90 5.63 5.14 5.13 Openness (sharing data and other information) 5.30 6.71 6.34 4.94 5.73 6.23 5.73 6.25 5.63 6.40 5.79 6.09 Collaboration with groups outside of the 4.79 5.84 5.36 4.80 5.11 5.32 5.06 5.47 4.96 5.67 5.22 5.10 Government Collaboration with the Government 6.79 7.96 7.57 6.62 7.21 7.40 7.05 7.75 7.07 7.72 7.24 7.33 Collaboration with other donors 6.30 7.31 7.01 6.17 6.74 6.73 6.42 7.41 6.60 7.01 6.55 7.12 To what extent does the World Bank’s work help 5.44 6.19 5.98 5.18 5.66 5.88 5.47 6.30 5.53 6.17 5.83 5.51 to achieve development results in Cameroon? Are adaptable to Cameroon’s specific development challenges and country 5.42 6.44 6.19 5.00 5.64 6.15 5.61 6.27 5.51 6.45 5.80 5.82 circumstances Overall, how significant a contribution do you believe the World Bank’s knowledge work and 5.65 6.51 6.31 5.28 5.94 6.07 5.73 6.49 5.79 6.39 5.93 6.07 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge work and 6.10 6.98 6.87 5.52 6.30 6.75 6.18 7.01 6.17 7.05 6.48 6.38 activities? Where country systems are adequate, the World 5.89 6.83 6.64 5.59 6.21 6.49 6.15 6.66 6.11 6.68 6.30 6.32 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 102 The World Bank Cameroon Country Survey 2013 Appendix G: Indicator Questions as a Function of Stakeholder Group Consultant Private / Office of the on Bank- Bilateral or Financial Independent President/ Employee of supported Local Multilateral Sector/ NGO/Private Government Faith-Based PM/Minister a Ministry Project PMU Government Agency Private Bank Foundation CBO Media Institution Trade Union Group Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, please rate your impression of the World 15 5.53 73 5.75 16 6.06 21 6.90 14 5.50 18 6.50 17 5.41 93 4.88 10 5.40 21 5.19 5 6.20 9 4.67 7 5.29 17 6.00 21 5.57 Bank’s effectiveness in Cameroon* To what extent do you believe the World Bank’s staff is well prepared to help Cameroon solve its 15 6.07 65 6.11 16 6.44 21 7.05 14 5.21 15 7.07 17 5.53 77 5.40 10 5.40 18 5.78 5 6.60 10 4.10 4 6.00 16 5.69 18 6.22 most complicated development challenges?* The World Bank’s financial instruments meet the 15 5.80 73 5.64 16 5.81 21 6.81 15 4.53 17 6.29 16 4.13 91 5.04 8 4.50 19 4.95 4 5.25 9 4.78 5 5.40 18 4.83 18 5.50 needs of Cameroon* The World Bank meets Cameroon’s needs for 14 5.86 72 5.28 15 5.67 21 6.24 15 4.47 15 6.47 16 4.62 85 5.60 8 5.13 19 5.21 5 5.00 8 4.00 5 4.40 19 4.63 22 5.55 knowledge services* Overall the World Bank currently plays a relevant 14 6.93 77 5.64 16 7.06 23 7.48 13 5.08 19 7.11 17 5.06 93 5.60 9 5.67 20 5.20 5 6.80 9 5.22 6 5.33 18 5.44 22 6.09 role in development in Cameroon* The World Bank’s work is aligned with what I consider the development priorities for 14 6.43 74 5.00 16 6.38 22 7.23 13 4.77 19 6.63 17 4.71 86 5.15 9 4.78 20 4.85 5 5.80 8 3.75 6 5.67 18 4.72 21 5.62 Cameroon* Responsiveness* 10 5.20 62 5.24 14 5.43 21 6.10 15 4.33 15 5.87 17 4.47 73 4.70 8 4.38 19 4.89 3 4.33 4 3.00 4 5.00 13 6.08 19 5.63 Openness (sharing data and other information)* 12 5.50 72 5.72 14 7.29 19 7.26 12 3.92 19 6.26 17 5.18 83 6.07 9 4.78 19 5.63 3 7.33 7 3.86 7 6.00 16 5.56 17 6.00 Collaboration with groups outside of the 10 6.00 68 5.38 11 5.91 19 6.37 14 5.07 17 5.76 17 4.88 88 4.69 9 4.89 19 5.05 1 5.00 7 3.57 5 5.20 15 5.47 22 5.32 Government Collaboration with the Government* 14 7.21 71 6.94 15 7.80 22 8.36 14 5.36 18 7.67 16 5.75 85 7.86 9 7.22 18 5.89 4 7.50 7 5.86 6 7.17 17 7.29 22 6.64 Collaboration with other donors* 13 7.23 66 6.65 13 7.31 20 7.30 12 4.92 18 6.94 16 5.69 67 6.94 8 7.13 18 5.11 2 6.50 6 6.17 6 7.00 13 6.77 18 7.22 To what extent does the World Bank’s work help 14 5.64 73 5.81 16 6.00 23 6.87 15 5.33 18 6.56 16 5.25 91 5.45 8 5.75 18 5.61 5 5.60 9 4.11 7 6.29 17 5.24 22 6.09 to achieve development results in Cameroon?* Are adaptable to Cameroon’s specific development challenges and country 12 7.33 72 5.92 14 6.71 18 7.22 15 4.47 18 6.44 14 5.14 90 5.72 9 5.56 20 5.95 5 5.00 9 4.78 6 4.17 16 4.50 21 6.00 circumstances* Overall, how significant a contribution do you believe the World Bank’s knowledge work and 13 6.62 75 5.88 16 7.13 22 7.09 15 5.33 17 6.35 14 5.00 87 5.95 9 5.22 20 5.75 5 6.00 9 5.56 7 5.43 19 5.16 21 6.19 activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank's knowledge work and 14 7.07 75 6.40 14 7.21 21 7.29 14 5.29 18 7.33 15 5.67 88 6.56 9 6.11 20 6.00 5 6.00 9 6.00 6 5.50 17 5.76 21 6.33 activities?* Where country systems are adequate, the World 10 5.70 67 6.48 14 6.79 23 7.57 15 4.67 10 6.70 14 5.86 65 6.38 8 5.87 17 5.53 3 6.67 8 5.63 5 5.80 14 5.29 16 6.50 Bank makes appropriate use of them* *Significantly different between stakeholder groups 103 The World Bank Cameroon Country Survey 2013 Appendix H: Cameroon FY 2013 Questionnaire World Bank Country Survey FY13 – Cameroon The World Bank is interested in gauging the views of clients and partners who are either involved in development in Cameroon or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Cameroon, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Cameroon. The World Bank commissioned an independent firm to oversee the logistics of this effort in Cameroon. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING CAMEROON A1. In general would you say that Cameroon is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 104 The World Bank Cameroon Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Cameroon. Please identify which of the following you consider the most important development priorities in Cameroon? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Health assistance) 2 Transport (e.g., roads, bridges, transportation) 17 Education Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 18 Poverty reduction expenditure, fiscal system reform) 4 Global/regional integration 19 Energy 5 Gender equity 20 Food security 6 Domestic private sector development 21 Climate change (e.g., mitigation, adaptation) 7 Foreign direct investment 22 Agricultural development 8 Water and sanitation 23 Trade and exports 9 Anti corruption 24 Economic growth 10 Job creation/employment 25 Law and justice (e.g., judicial system) 11 Rural development 26 Regulatory framework 12 Financial markets 27 Basic infrastructure 13 Urban development 28 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 29 Disaster management 15 Equality of opportunity (i.e., equity) 30 Information and communications technology 105 The World Bank Cameroon Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Cameroon? (Choose no more than THREE) 1 Water and sanitation 16 Domestic private sector development 2 Equality of opportunity (i.e., equity) 17 Foreign direct investment 3 Economic growth 18 Education 4 Climate change (e.g., mitigation, adaptation) 19 Energy Public sector governance/ reform (i.e., government 5 Global/regional integration 20 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Gender equity 21 Natural resource management (e.g., oil, gas, mining) 7 Rural development 22 Environmental sustainability 8 Urban development 23 Disaster management 9 Regulatory framework 24 Health 10 Basic infrastructure 25 Agricultural development Social protection (e.g., pensions, targeted 11 26 Job creation/employment social assistance) 12 Law and justice (e.g., judicial system) 27 Financial markets 13 Transport (e.g., roads, bridges, transportation) 28 Trade and exports 14 Information and communications technology 29 Food security 15 Anti corruption PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 106 The World Bank Cameroon Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Cameroon? (Choose no more than THREE) 1 Energy 15 Regulatory framework 2 Gender equity 16 Trade and exports Public sector governance/ reform (i.e., government 3 Equality of opportunity (i.e., equity) 17 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted 4 18 Domestic private sector development social assistance) 5 Global/regional integration 19 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 20 Agricultural development 7 Anti corruption 21 Food security 8 Disaster management 22 Transport (e.g., roads, bridges, transportation) 9 Rural development 23 Natural resource management (e.g., oil, gas, mining) 10 Foreign direct investment 24 Environmental sustainability 11 Urban development 25 Health 12 Water and sanitation 26 Basic infrastructure 13 Education 27 Law and justice (e.g., judicial system) 14 Information and communications technology 28 Financial markets A5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Cameroon? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 6 A growing middle class 7 Better opportunity for the poor who live in rural areas 8 Better opportunity for the poor who live in urban areas 9 Consistent economic growth 10 More effective risk management 11 Greater equity of fiscal policy 12 Education and training that better ensure job opportunity 13 Improved access to basic services 14 Better quality public services 15 Other (please specify):_____________________________________ 107 The World Bank Cameroon Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Cameroon, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Cameroon, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Cameroon solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank can have the most impact on development results in Cameroon, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Cameroon? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Equality of opportunity (i.e., equity) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 17 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 18 Education 4 Poverty reduction 19 Food security 5 Global/regional integration 20 Climate change (e.g., mitigation, adaptation) 6 Gender equity 21 Agricultural development 7 Domestic private sector development 22 Trade and exports 8 Rural development 23 Economic growth 9 Foreign direct investment 24 Law and justice (e.g., judicial system) 10 Water and sanitation 25 Regulatory framework 11 Energy 26 Basic infrastructure 12 Job creation/employment 27 Natural resource management (e.g., oil, gas, mining) 13 Financial markets 28 Anti corruption 14 Urban development 29 Information and communications technology 15 Environmental sustainability 30 Disaster management 108 The World Bank Cameroon Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Cameroon? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending   Financial resources: policy based lending / budget 2   support to the Government 3 Mobilizing third party financial resources   4 Technical assistance   5 Policy advice   6 Donor coordination   7 Data and information   8 Training/capacity building   9 Studies/analyses   10 Convening/facilitating   Linkage to non-Bank expertise (i.e., South-South 11   knowledge sharing) 12 Other (please specify):_______________________   B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Cameroon? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Cameroon 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Imposing technocratic solutions without regard to political realities 11 World Bank processes too slow and complex 12 Too bureaucratic in its operational policies and procedures 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not client focused 16 Other (please specify): __________________________________________________ 109 The World Bank Cameroon Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B8. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Faith based organizations 12 Other (please specify): __________________________ 110 The World Bank Cameroon Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent do you agree with the following statements about the World Bank’s work in Cameroon, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B9 1 2 3 4 5 6 7 8 9 10  role in development in Cameroon The World Bank’s work is aligned with what I B10 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Cameroon The World Bank supports programs and strategies B11 1 2 3 4 5 6 7 8 9 10  that are realistic for Cameroon The World Bank treats clients and stakeholders in B12 1 2 3 4 5 6 7 8 9 10  Cameroon with respect To what extent is the World Bank an effective development partner in Cameroon, in terms of each of the following? To no To a very Don't degree at significant know all degree B13 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the World Bank’s products B14 1 2 3 4 5 6 7 8 9 10  and services) Flexibility (in terms of changing country B15 1 2 3 4 5 6 7 8 9 10  circumstances) B16 Being inclusive 1 2 3 4 5 6 7 8 9 10  B17 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B18 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B19 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Collaboration with groups outside of the B20 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B21 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B22 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B23 1 2 3 4 5 6 7 8 9 10  the ground B24 Follow through over time 1 2 3 4 5 6 7 8 9 10  111 The World Bank Cameroon Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B25. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 112 The World Bank Cameroon Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Cameroon, on a ten point scale? Not effective Very Don't at all effective know C1 Anti corruption 1 2 3 4 5 6 7 8 9 10  C2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  C3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  C4 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  C5 Urban development 1 2 3 4 5 6 7 8 9 10  C6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  C7 Regulatory framework 1 2 3 4 5 6 7 8 9 10  C8 Basic infrastructure 1 2 3 4 5 6 7 8 9 10  C9 Poverty reduction 1 2 3 4 5 6 7 8 9 10  C10 Gender equity 1 2 3 4 5 6 7 8 9 10  C11 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  C12 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  C13 Water and sanitation 1 2 3 4 5 6 7 8 9 10  C14 Trade and exports 1 2 3 4 5 6 7 8 9 10  C15 Economic growth 1 2 3 4 5 6 7 8 9 10  C16 Energy 1 2 3 4 5 6 7 8 9 10  C17 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government C18 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) C19 Job creation/employment 1 2 3 4 5 6 7 8 9 10  C20 Financial markets 1 2 3 4 5 6 7 8 9 10  C21 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  C22 Health 1 2 3 4 5 6 7 8 9 10  C23 Rural development 1 2 3 4 5 6 7 8 9 10  C24 Global/regional integration 1 2 3 4 5 6 7 8 9 10  C25 Food security 1 2 3 4 5 6 7 8 9 10  C26 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social C27 1 2 3 4 5 6 7 8 9 10  assistance) C28 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  C29 Agricultural development 1 2 3 4 5 6 7 8 9 10  C30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  113 The World Bank Cameroon Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C31. To what extent does the World Bank’s work help to achieve development results in Cameroon, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Cameroon, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank’s financial instruments (i.e., investment lending, Development Policy C32 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Cameroon The World Bank meets Cameroon’s needs C33 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 114 The World Bank Cameroon Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. When thinking about the development challenges in Cameroon, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 effectiveness, public financial management, public 16 Urban development expenditure, fiscal system reform) 2 Gender equity 17 Education 3 Domestic private sector development 18 Global/regional integration 4 Foreign direct investment 19 Information and communications technology 5 Water and sanitation 20 Transport (e.g., roads, bridges, transportation) 6 Trade and exports 21 Agricultural development 7 Energy 22 Natural resource management (e.g., oil, gas, mining) 8 Disaster management 23 Job creation/employment Social protection (e.g., pensions, targeted social 9 24 Health assistance) 10 Climate change (e.g., mitigation, adaptation) 25 Economic growth 11 Poverty reduction 26 Rural development 12 Law and justice (e.g., judicial system) 27 Food security 13 Anti corruption 28 Environmental sustainability 14 Financial markets 29 Regulatory framework 15 Equality of opportunity (i.e., equity) 30 Basic infrastructure 115 The World Bank Cameroon Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Cameroon, how effective do you believe the World Bank’s knowledge work and activities are at: Not Very Don't effective effective know at all D3 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D4 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10  Providing support for program D5 1 2 3 4 5 6 7 8 9 10  implementation In Cameroon, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D6 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D7 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Cameroon’s development D8 1 2 3 4 5 6 7 8 9 10  priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D10 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D11 1 2 3 4 5 6 7 8 9 10  good practices. D12 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10  D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D14 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Cameroon’s specific D15 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D16. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 116 The World Bank Cameroon Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank’s conditions on its lending E5 1 2 3 4 5 6 7 8 9 10  are reasonable Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10  Cameroon's institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10  continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10  coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 117 The World Bank Cameroon Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN CAMEROON F1. How significant a role do you believe the World Bank SHOULD play in Cameroon’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Cameroon? (Choose no more than TWO) 1 Improve the quality of its experts as related to Cameroon’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Reach out more to groups outside of government 6 Ensure greater selectivity in its work 7 Provide more adequate data/knowledge/statistics/figures on Cameroon’s economy 8 Offer more innovative financial products 9 Offer more innovative knowledge services 10 Increase availability of Fee-Based services 11 Work faster 12 Other (please specify): ______________________________________________ 118 The World Bank Cameroon Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Cameroon? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank Public Information Center 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 119 The World Bank Cameroon Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Please mark only ONE response) 1 The World Bank’s country website (www.worldbank.org/en/country/cameroon) 2 The World Bank’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more often than I did a G10 1 2 3 4 5 6 7 8 9 10  few years ago I find the World Bank websites easy to navigate. (Only G11 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G12 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know G13 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information G14 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 120 The World Bank Cameroon Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Gender equity / equality of opportunity 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment 18 Other (please specify): _______________________ 121 The World Bank Cameroon Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Cameroon? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Yaoundé 2 Douala 3 Other cities 4 Rural areas Thank you for completing the survey! 122