World Bank Group Country Opinion Survey 2017: CAR FY 2017 Central African Republic Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 July 2017 World Bank Group Country Opinion Survey 2017: CAR Acknowledgements The Central African Republic (CAR) Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jing Guo, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the CAR country team and François Batawaligba, a local independent consultant. In particular, PORG is grateful for the support from Edmond Badge Dingamhoudou (Communications Officer) who coordinated the survey related activities from N’Djamena, Chad. 1 World Bank Group Country Opinion Survey 2017: CAR Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 VI. General Issues Facing CAR ...........................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in CAR .....................34 X. Communication and Outreach ..................................................41 XI. Appendices ................................................................................45 2 World Bank Group Country Opinion Survey 2017: CAR I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in the Central African Republic (CAR) perceive the WBG. The survey explored: ▪ General Issues Facing CAR ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in CAR ▪ Communication and Information Sharing ▪ Background Information II. Methodology From March to April 2017, 471 stakeholders of the WBG in the CAR were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 270 stakeholders participated in the survey (57% response rate). Respondents either received the questionnaires via post, courier, or email and returned it accordingly, or completed the questionnaire with the fielding consultant. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’12 (response rate was 50%, N=322). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’12 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 98). 3 World Bank Group Country Opinion Survey 2017: CAR III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the financial sector/private banks were combined with respondents from private sector organizations; respondents from NGOs/community based organizations, trade unions, youth groups, private foundations, and faith-based groups were combined in the “CSO” category; and the small number of respondents from the office of parliamentarian, independent government institutions, and bilateral/ multilateral agencies were included in the “Other” category. There were no respondents from the judiciary branch. 4 World Bank Group Country Opinion Survey 2017: CAR III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2017: CAR III. Demographics of the Sample (continued) Geographic Locations ▪ For further analyses, the small number of respondents from Bouar, Bossangoa, Mbaïki, other cities, and rural areas were combined in the “Other” category. Geographic location comparisons can be found in Appendix C (page 88). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2017: CAR III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’12 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’17 = 5.4; weighted mean in FY’12 = 5.0)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in CAR, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in CAR, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 98) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: CAR IV. General Issues Facing CAR Headed in the Right Direction2 ▪ Year comparison: This year’s respondents were significantly more likely to believe that CAR is headed in the right direction compared to respondents in the FY’12 Country Survey. ▪ Stakeholder groups: In this year’s Country Survey, respondents from the Office of the President/Prime Minister and the Office of a Minister were significantly more likely to indicate that CAR is headed in the right direction, while respondents from PMUs/ consultants/contractors working on WBG supported projects and the media were significantly less positive about the prospect of CAR. 2 Percentages presented in the chart were calculated based on weighted data from FY’17 and FY’12. 8 World Bank Group Country Opinion Survey 2017: CAR IV. General Issues Facing CAR (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’12 Country Survey indicated that the most important development priorities in CAR were “education” (33%), “transport” (33%), and “energy” (31%). 9 World Bank Group Country Opinion Survey 2017: CAR IV. General Issues Facing CAR (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’12 Country Survey, respondents indicated that the greatest contributors to poverty reduction in CAR were “rural development” (23%), “education” (22%), and “agricultural development” (21%). 10 World Bank Group Country Opinion Survey 2017: CAR IV. General Issues Facing CAR (continued) Factors Contributing to “Shared Prosperity” 11 World Bank Group Country Opinion Survey 2017: CAR IV. General Issues Facing CAR (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2017: CAR IV. General Issues Facing CAR (continued) Early Childhood Development 13 World Bank Group Country Opinion Survey 2017: CAR V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’12 Country Survey most often attributed failed or slow World Bank assisted reform efforts to that “the World Bank works too slowly” (38%), “political pressures and obstacles” (30%), and “ongoing conflict and instability” (29%). 14 World Bank Group Country Opinion Survey 2017: CAR V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) Building/Strengthening Existing Country Systems (Indicator Question) 3 Means presented in the first and second charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2017: CAR V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness WBG Staffing in CAR4 The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2017: CAR V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from PMUs/consultants/contractors on WBG- supported projects had the highest mean ratings for the aggregated responses to the twenty-eight COS indicator questions, whereas respondents from CSOs and academia had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 62). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-eight COS indicator questions (mean rating = 7.0) compared to respondents who do not collaborate with the WBG (mean rating = 6.4). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 103). 17 World Bank Group Country Opinion Survey 2017: CAR V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank’s greatest value to CAR was its “training/capacity building” (42%). 18 World Bank Group Country Opinion Survey 2017: CAR V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank’s greatest weaknesses in its work in CAR were being “too bureaucratic in its operational policies and procedures” (43%) and “imposing technocratic solutions without regard to political realities” (36%). 19 World Bank Group Country Opinion Survey 2017: CAR VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2017: CAR VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 46) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2017: CAR VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in CAR, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-eight specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in CAR. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at regional conflict and tensions; and ➢ The WBG’s effectiveness at information and communications technology. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in CAR, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was: ➢ The WBG’s effectiveness at communicable/non-communicable diseases; ➢ The WBG’s effectiveness at economic growth; ➢ The WBG’s effectiveness at regional conflict and tensions; and ➢ The WBG’s effectiveness at information and communications technology. 22 World Bank Group Country Opinion Survey 2017: CAR VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 23 World Bank Group Country Opinion Survey 2017: CAR VII. How the World Bank Group Operates The World Bank Group’s Work in CAR: Year Comparison7 The World Bank Group’s Work in CAR: Collaboration 7 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2017: CAR VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2017: CAR VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2017: CAR VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2017: CAR VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2017: CAR VII. How the World Bank Group Operates (continued) Collaboration between the UN and the WBG Internal Measuring and Monitoring 29 World Bank Group Country Opinion Survey 2017: CAR VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities ▪ Stakeholder groups: Respondents from PMUs/consultants/contractors on WBG- supported projects indicated the most frequent usage (weekly) of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 30 World Bank Group Country Opinion Survey 2017: CAR VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting CAR’ Knowledge Needs10 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 10 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2017: CAR VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities11 11 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2017: CAR VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting CAR’s Needs for Financial Instruments12 (Indicator Question) Effectiveness of WBG’s Instruments 12 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2017: CAR IX. The Future Role of the World Bank Group in CAR Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should “work faster” (30%), “improve the quality of its experts as related to CAR’s specific challenges” (29%), “focus on issues that are unique to post- conflict countries” (28%), and “reduce the complexity of obtaining Bank financing” (27%) to make itself of greater value in CAR. 34 World Bank Group Country Opinion Survey 2017: CAR IX. The Future Role of the World Bank Group in CAR (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should work more with “NGOs” (51%), “community based organizations” (21%), and “beneficiaries” (20%) to ensure better development results in CAR. 35 World Bank Group Country Opinion Survey 2017: CAR IX. The Future Role of the World Bank Group in CAR (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should focus its resources on “agricultural development” (30%), “education” (27%), and “rural development” (24%). 36 World Bank Group Country Opinion Survey 2017: CAR IX. The Future Role of the World Bank Group in CAR (continued) Future Combination of the WBG Services 37 World Bank Group Country Opinion Survey 2017: CAR IX. The Future Role of the World Bank Group in CAR (continued) The WBG Playing a Leading Role vs. Other Donors 38 World Bank Group Country Opinion Survey 2017: CAR IX. The Future Role of the World Bank Group in CAR (continued) Response to the Refugee Crisis Impact of the Refugee Crisis 39 World Bank Group Country Opinion Survey 2017: CAR IX. The Future Role of the World Bank Group in CAR (continued) The WBG’s Support to the Refugee Crisis in CAR 40 World Bank Group Country Opinion Survey 2017: CAR X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 62) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’12 Country Survey indicated that they got most of their information about economic and social development issues in CAR from “local newspapers” (55%) and “local radio” (42%). 41 World Bank Group Country Opinion Survey 2017: CAR X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’12 Country Survey indicated that they would prefer to receive information from the World Bank through its “seminars/ workshops/conferences” (39%) and “publications and other written materials” (33%). 42 World Bank Group Country Opinion Survey 2017: CAR X. Communication and Outreach (continued) Access to Information13 Access to the Internet ▪ 61 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. 13 Percentages presented in the chart were calculated based on weighted data. 43 World Bank Group Country Opinion Survey 2017: CAR X. Communication and Outreach (continued) The WBG Website Usage14 Use of the WBG’s Social Media Channels 14 Percentages presented in the chart were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2017: CAR XI. Appendices A. Responses to All Questions across All Respondents...................... 46 B. Responses to All Questions by Stakeholder Groups ...................... 62 C. Responses to Indicator Questions by Geographic Location........... 88 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 90 E. Responses to Selected Questions by Year..................................... 98 F. Indicator Questions as a Function of Exposure to the WBG ........ 103 G. WBG Country Opinion Survey FY 2017 – CAR Questionnaire .... 104 Central African Republic 45 World Bank Group Country Opinion Survey 2017: CAR Appendix A: Responses to All Questions across All Respondents (N=270) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing CAR Percentage of Respondents 1. In general would you say that CAR is headed in ... ? (N=242) The right direction 67.4% The wrong direction 12.8% Not sure 19.8% 2. Listed below are a number of development priorities in CAR. Please identify which of the following you consider the most important Percentage of Respondents development priorities in CAR? (Choose no more than THREE) (Responses Combined; N=255) Security/stabilization/reconstruction 50.2% Education 46.7% Public sector governance/reform (i.e., government effectiveness, public financial 32.2% management, public expenditure, fiscal system reform) Agriculture and rural development 27.8% Job creation/employment 18.8% Transport (e.g., roads, bridges, transportation) 15.7% Health 13.3% Energy 12.9% Private sector development 11.8% Social cohesion 11.4% Food security 10.2% Natural resource management (e.g., diamond, forest, mining, etc.) 7.8% Social protection (e.g., pensions, targeted social assistance) 5.9% Poverty reduction 5.1% Anti corruption 4.3% Economic growth 3.9% Judiciary reform 3.1% Information and communications technology 3.1% Global/regional integration 2.7% Urban development 2.7% Local governance and institutions 2.7% Regional conflict and tensions 2.0% Equality of opportunity (i.e., social inclusion) 1.2% Crime and violence 1.2% Water and sanitation 1.2% Gender equity 0.8% Pollution 0.0% Financial markets 0.0% Trade and exports 0.0% Climate change (e.g., mitigation, adaptation) 0.0% Disaster risk management 0.0% Communicable/non-communicable diseases 0.0% 46 World Bank Group Country Opinion Survey 2017: CAR A. General Issues Facing CAR (continued) 3. The reduction of poverty is a concept that requires work in many areas to improve the living conditions of the most vulnerable populations. Which THREE areas of development listed below do you believe would contribute Percentage of Respondents most to reducing poverty in CAR? (Choose no more than THREE) (Responses Combined; N=266) Agriculture and rural development 62.8% Job creation/employment 37.2% Economic growth 32.0% Education 20.3% Transport (e.g., roads, bridges, transportation) 16.2% Security/stabilization/reconstruction 13.9% Natural resource management (e.g., diamond, forest, mining, etc.) 13.2% Local governance and institutions 11.3% Public sector governance/reform (i.e., government effectiveness, public financial 11.3% management, public expenditure, fiscal system reform) Private sector development 10.5% Food security 9.8% Anti corruption 9.4% Health 7.5% Equality of opportunity (i.e., social inclusion) 7.5% Energy 7.5% Social cohesion 5.6% Information and communications technology 4.9% Water and sanitation 3.8% Social protection (e.g., pensions, targeted social assistance) 3.4% Trade and exports 2.6% Urban development 2.3% Judiciary reform 2.3% Crime and violence 1.9% Regional conflict and tensions 0.8% Financial markets 0.8% Communicable/non-communicable diseases 0.4% Gender equity 0.4% Disaster risk management 0.0% Climate change (e.g., mitigation, adaptation) 0.0% Pollution 0.0% Global/regional integration 0.0% 47 World Bank Group Country Opinion Survey 2017: CAR A. General Issues Facing CAR (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in CAR? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=255) Education and training that better ensure job opportunity 40.4% Better entrepreneurial opportunities (i.e., to start small and medium sized 29.8% businesses) Consistent economic growth 29.8% Better opportunity for the poor who live in rural areas 23.9% Greater access to health and nutrition for citizens 23.5% Greater access to micro-finance for the poor 15.7% Better employment opportunities for young people 10.2% A growing middle class 8.2% Greater voice and participation for citizens to help ensure greater accountability 5.1% More reliable social safety net 4.3% Better quality public services 4.3% Better opportunity for the poor who live in urban areas 2.4% Better employment opportunities for women 1.6% Other 0.8% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in CAR? Percentage of Respondents (Select only ONE response) (N=266) A very big problem 69.5% A moderately big problem 19.9% A small problem 6.0% Not a problem at all 3.8% Don’t know 0.8% 6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE Percentage of Respondents response) (N=266) A very serious problem 78.2% A somewhat serious problem 16.2% Not too serious problem 3.4% Not a problem 1.5% Don’t know 0.8% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, Percentage of Respondents or not an important development priority in CAR? (Select only ONE response) (N=268) A very important development priority 92.2% A moderately important development priority 4.1% A slightly important development priority 2.2% Not an important development priority 0.7% Don’t know 0.7% 48 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in CAR? 250 0 5.45 2.81 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 229 30 5.97 2.69 in CAR. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help CAR solve its most complicated 207 52 6.71 2.61 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in CAR, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in CAR? (Choose no more than THREE) (Responses Combined; N=260) Education 41.2% Energy 37.3% Agriculture and rural development 29.6% Job creation/employment 29.2% Transport (e.g., roads, bridges, transportation) 25.0% Public sector governance/reform (i.e., government effectiveness, public financial 21.9% management, public expenditure, fiscal system reform) Security/stabilization/reconstruction 15.8% Health 14.2% Private sector development 11.2% Poverty reduction 8.1% Food security 8.1% Economic growth 8.1% Natural resource management (e.g., diamond, forest, mining, etc.) 7.7% Judiciary reform 6.2% Information and communications technology 5.0% Water and sanitation 4.2% Local governance and institutions 3.8% Social cohesion 3.8% Anti corruption 3.5% Global/regional integration 3.1% Equality of opportunity (i.e., social inclusion) 2.7% Social protection (e.g., pensions, targeted social assistance) 1.9% Gender equity 1.9% Urban development 1.9% Regional conflict and tensions 1.5% Communicable/non-communicable diseases 0.4% Trade and exports 0.4% Climate change (e.g., mitigation, adaptation) 0.4% Pollution 0.0% Financial markets 0.0% Disaster risk management 0.0% Crime and violence 0.0% 49 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=246) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in CAR? Value Value Combined Capacity development related to World Bank Group supported 24.4% 13.6% 38.0% projects Financial resources 18.3% 13.6% 31.9% Strategy formulation (e.g., PRSP assistance) 10.6% 16.5% 27.0% Mobilizing third party financial resources 12.2% 12.3% 24.5% Implementation support 3.3% 12.3% 15.6% Bringing together different groups of stakeholders 11.8% 2.5% 14.3% Technical assistance 4.5% 9.5% 13.9% Policy advice, studies, analyses 5.3% 7.0% 12.3% Donor coordination 4.5% 5.8% 10.2% Promoting knowledge sharing 2.0% 3.7% 5.7% Data and statistics 2.0% 2.1% 4.1% Other 1.2% 1.2% 2.5% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in CAR? (Choose no more than TWO) (Responses Combined; N=258) World Bank Group’s processes too complex 31.8% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 27.5% policies and procedures) Not adequately sensitive to political/social realities in CAR 25.6% Not focused enough on issues that are unique to post-conflict countries 24.8% Too influenced by developed countries 19.8% Not enough public disclosure of its work 10.9% Not aligned with country priorities 8.5% Not collaborating enough with stakeholders outside the Government 8.1% Not willing to honestly criticize policies and reform efforts in the country 7.0% Inadequate number of World Bank Group staff members located in the country 6.6% Staff too inaccessible 6.2% Its advice and strategies do not lend themselves to practical problem solving 5.4% Don’t know 3.9% Other 3.1% Arrogant in its approach 1.9% Not exploring alternative policy options 0.8% Not aligned with other donors’ work 0.4% Not client focused 0.4% The credibility of its knowledge/data 0.4% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in CAR? (Select only ONE response) (N=264) To a fully sufficient degree 12.9% To a somewhat sufficient degree 31.8% To a somewhat insufficient degree 24.6% To a very insufficient degree 23.9% Don’t know 6.8% 50 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the CAR Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 132 111 6.05 2.50 2. Development Policy Financing (DPF) 122 104 6.08 2.13 3. Program-for-Results Financing (PforR) 76 145 5.25 2.42 4. Trust funds and grants 90 132 5.57 2.39 5. Guarantees 59 154 4.63 2.23 6. IFC Investment Services 73 148 5.18 2.28 7. IFC Advisory Services 66 155 5.11 2.28 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=265) Beneficiaries 47.2% Local government 30.9% Private sector 28.3% NGOs/Community Based Organizations 26.8% Academia/think tanks/research institutes 13.6% Regional organizations (e.g., Central African Economic and Monetary Community 12.8% (CEMAC), Economic Community of Central African States (ECCAS)) Youth/university groups 9.4% Parliament 6.8% Emerging donors 5.3% Media 4.2% UN agencies 3.4% Donor community 3.0% UN and regional peace keeping forces 2.6% Don’t know 1.9% Other 0.8% Foundations 0.8% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in CAR? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 221 26 7.23 2.58 development in CAR* 11. The World Bank Group’s work is aligned with what I consider the 201 38 6.90 2.67 development priorities for CAR* 51 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree CAR, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 187 53 6.33 2.54 13. Flexibility (in terms of the institution’s products and services)* 141 96 4.89 2.33 14. Flexibility (in terms of changing country circumstances)* 159 68 5.50 2.59 15. Being inclusive* 124 107 5.33 2.52 16. Openness (sharing data and other information)* 158 79 5.77 2.61 17. Collaboration with the Government* 209 43 7.46 2.29 18. The speed in which it gets things accomplished on the ground* 163 74 5.69 2.54 19. Helping to bring discipline/effective supervision to implementation of 179 63 6.56 2.48 investment projects* 20. Collaboration with civil society* 174 67 5.24 2.63 21. Staff accessibility* 154 79 4.44 2.53 22. Collaboration with other donors and development partners* 159 85 6.88 2.49 23. Collaboration with the private sector* 160 79 5.29 2.50 24. Collaboration with the UN* 147 91 7.88 2.21 25. Straightforwardness and honesty* 148 95 6.66 2.76 26. Treating clients and stakeholders in CAR with respect* 152 92 6.20 2.74 27. Being a long-term partner* 179 66 8.02 2.21 28. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (N=256) More effective collaboration 19.5% The same level of effective collaboration 34.4% Less effective collaboration 12.5% Don't know 33.6% 29. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=264) Reforms are not well thought out in light of country challenges 46.2% The World Bank Group is not sensitive enough to political/social realities on the 39.8% ground Ongoing conflict and instability 37.1% There is not an adequate level of citizen/civil society participation 28.4% The World Bank Group does not do adequate follow through/follow-up 27.7% The Government works inefficiently 25.4% Political pressures and obstacles 22.3% Inadequate funding 21.2% The World Bank Group works too slowly 12.9% Poor donor coordination 12.1% Lack of/inadequate levels of capacity in Government 12.1% Other 1.9% 52 World Bank Group Country Opinion Survey 2017: CAR C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in CAR? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 193 42 7.52 2.44 2. Gender equity 165 63 5.94 2.50 3. Private sector development 196 41 8.11 1.94 4. Education 218 29 9.26 1.28 5. Public sector governance/reform (i.e., government effectiveness, public 213 35 8.90 1.60 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 170 59 7.29 2.18 7. Food security 196 43 8.26 2.07 8. Urban development 196 40 7.83 2.09 9. Energy 210 33 8.92 1.70 10. Water and sanitation 201 40 8.61 1.85 11. Pollution 170 58 6.82 2.49 12. Job creation/employment 209 35 8.80 1.84 13. Health 202 38 9.04 1.54 14. Financial markets 163 59 7.45 2.19 15. Transport (e.g., roads, bridges, transportation) 202 40 8.98 1.56 16. Agriculture and rural development 217 31 9.12 1.55 17. Trade and exports 177 55 7.66 2.04 18. Crime and violence 184 50 7.55 2.54 19. Natural resource management (e.g., diamond, forest, mining, etc.) 198 42 8.08 2.30 20. Climate change (e.g., mitigation, adaptation) 177 59 7.20 2.40 21. Poverty reduction 208 38 8.75 1.77 22. Anti corruption 195 42 8.55 1.88 23. Judiciary reform 203 38 8.55 1.81 24. Economic growth 198 39 8.82 1.59 25. Disaster risk management 172 62 6.63 2.60 26. Equality of opportunity (i.e., social inclusion) 184 54 7.45 2.47 27. Communicable/non-communicable diseases 179 54 7.54 2.21 28. Information and communications technology 193 47 8.13 1.90 29. Security/stabilization/reconstruction 206 39 8.77 2.03 30. Regional conflict and tensions 176 61 7.59 2.40 31. Local governance and institutions 194 45 8.10 1.99 32. Social cohesion 208 35 8.30 2.13 53 World Bank Group Country Opinion Survey 2017: CAR C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in CAR? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 131 112 5.29 2.94 2. Gender equity 114 122 5.02 2.39 3. Private sector development 140 100 5.79 2.65 4. Education 187 64 7.41 2.38 5. Public sector governance/reform (i.e., government effectiveness, public 163 85 7.15 2.28 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 118 119 6.11 2.53 7. Food security 143 96 6.22 2.78 8. Urban development 150 92 5.82 2.57 9. Energy 155 90 5.92 2.83 10. Water and sanitation 164 80 6.21 2.77 11. Job creation/employment 143 97 5.43 2.92 12. Health 169 75 6.89 2.58 13. Transport (e.g., roads, bridges, transportation) 161 84 6.39 2.89 14. Agriculture and rural development 171 77 6.66 2.68 15. Trade and exports 119 121 5.01 2.74 16. Crime and violence 120 120 4.82 2.78 17. Natural resource management (e.g., diamond, forest, mining, etc.) 135 108 5.48 2.76 18. Climate change (e.g., mitigation, adaptation) 131 112 5.15 2.85 19. Poverty reduction 165 81 6.29 2.71 20. Anti corruption 141 99 5.55 2.98 21. Economic growth 149 91 6.19 2.71 22. Equality of opportunity (i.e., social inclusion) 122 118 5.10 2.89 23. Communicable/non-communicable diseases 139 101 6.54 2.63 24. Information and communications technology 125 116 5.57 2.83 25. Security/stabilization/reconstruction 145 99 6.02 2.77 26. Regional conflict and tensions 123 112 5.29 2.95 27. Local governance and institutions 142 102 5.75 2.83 28. Social cohesion 147 100 6.05 2.89 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in CAR? (1-To no degree at all, 10-To a very significant 222 46 6.90 2.39 degree) Building and Strengthening Country Systems* N DK Mean SD 4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in CAR? 205 63 6.77 2.57 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in CAR? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 208 55 6.20 2.74 needs of CAR* 6. The World Bank Group meets CAR’s needs for knowledge services (e.g., 193 70 5.61 2.88 research, analysis, data, technical assistance)* 54 World Bank Group Country Opinion Survey 2017: CAR D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=262) Weekly 8.8% Monthly 13.0% A few times a year 29.0% Rarely 31.7% Never 17.6% In CAR, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 161 80 7.25 2.12 3. Include appropriate level of stakeholder involvement during preparation 151 87 6.07 2.26 4. Lead to practical solutions 162 71 6.31 2.48 5. Are accessible (well written and easy to understand) 151 86 6.09 2.58 6. Are source of relevant information on global good practices 167 75 6.91 2.35 7. Are relevant to country challenges 163 73 6.77 2.45 8. Are adequately disseminated 159 80 5.30 2.67 9. Are translated enough into local language 160 81 3.74 2.91 10. Are adaptable to CAR’s specific development challenges and country 191 52 6.96 2.60 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 221 44 7.66 2.30 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 223 42 6.73 2.54 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 190 61 3.86 2.59 2. The World Bank Group effectively monitors and evaluates the projects and 204 49 6.93 2.57 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 177 72 5.33 2.49 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 137 108 6.19 2.49 5. The World Bank Group’s conditions on its lending are reasonable 167 77 5.66 2.85 6. The World Bank Group takes decisions quickly in CAR* 186 62 4.91 2.88 7. Working with the World Bank Group increases CAR's institutional capacity 202 51 7.05 2.45 8. Where country systems (e.g., procurement, financial management, etc.) are 161 88 7.06 2.55 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 192 63 6.71 2.60 supervision of projects) 55 World Bank Group Country Opinion Survey 2017: CAR E. Working with the World Bank Group (continued) WBG Promoting PPP in CAR N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in CAR? (1-To no 217 49 6.81 2.57 degree at all, 10-To a very significant degree) WBG Staffing in CAR N DK Mean SD 11. To what extent do you believe the World Bank Group is adequately staffed in 180 87 5.07 2.84 CAR? (1-To no degree at all, 10-To a very significant degree) Measuring and Correcting the World Bank Group’s Work N DK Mean SD 12. To what extent do you believe the World Bank Group measures and corrects its work in real time in CAR? (1-To no degree at all, 10-To a very significant 188 78 6.01 2.93 degree) Donors Supporting Government Efforts N DK Mean SD 13. To what extent do you believe that the donor community is doing enough to support the Government’s efforts related to refugees in CAR? (1-To no 218 45 6.64 2.53 degree at all, 10-To a very significant degree) 11. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to Percentage of Respondents the refugee crisis in CAR? (Choose no more than TWO) (Responses Combined; N=256) Education and health 77.3% Supporting poor and marginalized local communities 35.2% Social cohesion 29.3% Jobs 21.9% Infrastructure 18.4% Business development 6.6% Public services 3.9% Macro issues (fiscal accounts, balance of payments, etc.) 2.3% Don’t know 1.2% Other 0.4% 12. Please rate how you feel when you think about the impact of the refugees in regards to… Percentage of Respondents (N=246) A very negative A somewhat A somewhat A very positive No impact impact negative impact positive impact impact at all CAR’s economy 41.1% 23.2% 24.0% 4.5% 7.3% Social cohesion 30.7% 27.7% 27.3% 7.1% 7.1% National security 42.0% 29.0% 14.7% 6.1% 8.2% Public service delivery 22.6% 31.0% 25.2% 6.6% 14.6% CAR’s poor and 45.2% 23.8% 11.7% 5.9% 13.4% marginalized 56 World Bank Group Country Opinion Survey 2017: CAR F. The Future Role of the World Bank Group in CAR 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in CAR? (Choose no more than TWO) (Responses Combined; N=263) Reduce the complexity of obtaining World Bank Group financing 33.5% Reach out more to groups outside of Government 25.5% Increase the level of capacity development in the country 24.7% Offer more innovative knowledge services 15.2% Collaborate more effectively with Government clients (e.g., national, state, local) 14.4% Work faster 14.4% Help to bring discipline/effective supervision to implementation of investment 14.4% projects Improve the quality of its experts as related to CAR’s specific challenges 11.8% Offer more innovative financial products 9.9% Increase the level of World Bank Group staffing in CAR’s office 9.5% Improve the competitiveness of its financing compared to markets (e.g., cost, 6.1% timeliness, other terms) Ensure greater selectivity in its work 5.7% Listen more to the Government's arguments than the population’s concerns 5.7% Provide more adequate data/knowledge/statistics/figures on CAR’s economy 5.3% Other 2.7% 2. When considering the combination of services that the World Bank Group offers in CAR, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Percentage of Respondents CAR? (Select only ONE response) (N=252) Financial services 31.0% The combination is appropriate for CAR 28.2% Convening services 25.0% Knowledge products 9.1% Don't know 4.4% None of the above 2.4% 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in CAR? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=258) Public financial management 48.4% Jobs 40.3% Access to basic services 35.3% Social cohesion 33.3% Stimulating dialogue to promote peace and stability 25.2% Security mechanisms 20.9% Reducing violence 19.4% Access to justice systems 19.4% Capacity of state institutions 18.2% Improving livelihoods 16.3% Conflict resolution mechanisms 11.2% Social safety nets 7.0% 57 World Bank Group Country Opinion Survey 2017: CAR F. The Future Role of the World Bank Group in CAR (continued) 3B. Which THREE areas below would benefit most from other donors in CAR? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=247) Social cohesion 39.3% Access to justice systems 30.8% Stimulating dialogue to promote peace and stability 30.8% Security mechanisms 29.1% Jobs 26.7% Reducing violence 25.5% Public financial management 22.7% Capacity of state institutions 21.1% Improving livelihoods 20.6% Access to basic services 18.6% Conflict resolution mechanisms 16.6% Social safety nets 12.6% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in CAR? (Choose no more than TWO) (Responses Combined; N=247) Local radio 51.4% Internet 46.6% International radio 40.9% International television 16.6% Local newspapers 16.2% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 8.1% International newspapers 6.5% Local television 4.9% Periodicals 3.2% Other 2.8% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=259) World Bank Group’s publications and other written materials 52.9% World Bank Group’s seminars/workshops/conferences 47.5% e-Newsletters 24.3% World Bank Group’s website 20.5% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 19.7% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 15.1% Mobile phones 12.7% Other 3.5% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=253) Yes 15.0% No 85.0% 58 World Bank Group Country Opinion Survey 2017: CAR G. Communication and Information Sharing (continued) Percentage of Respondents 4. Do you have reliable access to the Internet? (N=252) Yes 60.7% No 39.3% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=249) Yes 22.1% No 77.9% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=252) Yes 16.7% No 83.3% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=207) High speed/WiFi 63.3% Dial-up 36.7% 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=256) Weekly 17.6% Monthly 12.1% A few times a year 14.8% Rarely 21.5% Never 34.0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 86 150 5.98 2.78 10. I find the information on the World Bank Group’s websites useful 75 153 7.07 2.68 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 94 142 7.20 2.56 YouTube, Flickr) are valuable sources of information about the institution 12. When I need information from the World Bank Group I know how to find it 108 130 5.41 3.24 (e.g., whom to call, where to reach them, etc.) 13. The World Bank Group is responsive to my information requests and inquiries 78 158 4.74 2.94 59 World Bank Group Country Opinion Survey 2017: CAR H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=263) Employee of a Ministry, Ministerial Department or Implementation Agency 30.4% Office of Minister 11.8% Academia/Research Institute/Think Tank 9.5% NGO/Community Based Organization 6.8% Office of the President, Prime Minister 5.7% Local Government Office or Staff 5.7% Media (press, radio, TV, web, etc.) 5.3% Project Management Unit (PMU) overseeing implementation of project/ 4.6% Consultant/Contractor working on World Bank Group supported project/program Other 4.6% Private Sector Organization 3.4% Trade Union 2.7% Office of Parliamentarian 2.3% Independent Government Institution (i.e., Regulatory Agency, Central 2.3% Bank/oversight institution) Bilateral/Multilateral Agency 1.9% Youth Group 1.1% Private Foundation 0.8% Faith-Based Group 0.8% Financial Sector/Private Bank 0.4% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=254) Education 20.5% Other 15.0% Urban, rural, and social development 12.2% Environment and natural resources 9.4% Agriculture 6.7% Governance 6.3% Transport and ICT 5.9% Health, nutrition, and population 4.7% Generalist (specialized in multiple sectors) 4.3% Social protection and labor 3.1% Macroeconomics and fiscal management 2.8% Public-private partnerships 2.4% Jobs 2.0% Gender 1.6% Fragility, conflict and violence 0.8% Trade and competitiveness 0.8% Finance and markets 0.8% Water 0.4% Poverty 0.4% 60 World Bank Group Country Opinion Survey 2017: CAR H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IDA, IFC, or MIGA) in your country? (N=258) Yes 27.9% No 72.1% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in CAR? (Select only ONE response) (N=207) The World Bank (IDA) 65.7% The International Finance Corporation (IFC) 6.3% The Multilateral Investment Guarantee Agency (MIGA) 2.9% Other 25.1% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=218) Yes 23.9% No 76.1% 6. If yes, what was your view of how the two institutions work together in CAR? Percentage of Respondents (Select only ONE response) (N=52) The two institutions work well together 42.3% The way the two institutions work together needs improvement 44.2% The two institutions do not work well together 0.0% Don't know 13.5% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in CAR? (Choose no more than TWO) (Responses Combined; N=231) Observer (i.e., follow in media, discuss in informal conversations, etc.) 50.2% Collaborate as part of my professional duties 32.9% Use World Bank Group reports/data 30.3% Engage in World Bank Group related/sponsored events/activities 26.4% Use World Bank Group website for information, data, research, etc. 18.6% Percentage of Respondents 8. What’s your gender? (N=265) Female 12.1% Male 87.9% Percentage of Respondents 9. Which best represents your geographic location? (N=262) Bangui 77.5% Bouar 1.9% Bossangoa 2.7% Mbaïki 1.9% Autres villes 8.4% Zones Rurales 7.6% 61 World Bank Group Country Opinion Survey 2017: CAR Appendix B: Responses to All Questions by Stakeholder Groups15  Office of the President/Prime Minister N=15  Office of Minister N=31  Employee of a Ministry N=80  PMU/Consultant on a WBG-supported Project N=12  Local Government N=15  Private Sector/Financial Sector/Private Bank N=10  CSO N=32  Media N=14  Academia/Research Institute/Think Tank N=25  Other N=29 A. General Issues facing CAR In general, would you say that CAR is headed in ... ?* Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other The right direction 92.9% 84.0% 77.0% 41.7% 71.4% 50.0% 51.9% 46.2% 50.0% 65.4% The wrong direction 0.0% 0.0% 5.4% 41.7% 14.3% 30.0% 18.5% 30.8% 18.2% 15.4% Not sure 7.1% 16.0% 17.6% 16.7% 14.3% 20.0% 29.6% 23.1% 31.8% 19.2% *Significantly different between stakeholder groups 15 Only 263 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 62 World Bank Group Country Opinion Survey 2017: CAR A. General Issues facing CAR (continued) Listed below are a number of development priorities in CAR. Please identify which of the following you consider the most important development priorities in CAR? (Choose no more than THREE) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Social protection 0.0% 7.1% 3.9% 8.3% 7.1% 0.0% 6.9% 7.7% 8.3% 10.3% Gender equity 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% Private sector development 15.4% 7.1% 15.8% 8.3% 14.3% 30.0% 6.9% 15.4% 4.2% 6.9% Education 53.8% 39.3% 32.9% 50.0% 71.4% 40.0% 51.7% 53.8% 66.7% 48.3% Security/stabilization/reconstruction 53.8% 50.0% 53.9% 50.0% 28.6% 50.0% 41.4% 38.5% 83.3% 41.4% Public sector governance/reform* 15.4% 28.6% 46.1% 33.3% 28.6% 10.0% 31.0% 7.7% 20.8% 41.4% Global/regional integration 0.0% 3.6% 2.6% 8.3% 0.0% 10.0% 0.0% 0.0% 0.0% 3.4% Food security 30.8% 7.1% 10.5% 0.0% 7.1% 0.0% 20.7% 0.0% 4.2% 10.3% Urban development* 0.0% 10.7% 1.3% 0.0% 14.3% 0.0% 0.0% 7.7% 0.0% 0.0% Energy 15.4% 21.4% 13.2% 0.0% 0.0% 10.0% 10.3% 15.4% 12.5% 17.2% Water and sanitation 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% Regional conflict and tensions 0.0% 3.6% 2.6% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 15.4% 14.3% 17.1% 33.3% 21.4% 20.0% 6.9% 30.8% 29.2% 20.7% Health 7.7% 10.7% 10.5% 16.7% 14.3% 10.0% 13.8% 30.8% 4.2% 20.7% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 32.1% 15.8% 8.3% 7.1% 0.0% 24.1% 7.7% 8.3% 17.2% Agriculture and rural development 30.8% 25.0% 28.9% 16.7% 50.0% 10.0% 34.5% 38.5% 29.2% 17.2% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 7.7% 0.0% 1.3% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% Social cohesion* 7.7% 7.1% 7.9% 33.3% 7.1% 40.0% 17.2% 15.4% 4.2% 3.4% Natural resource management 7.7% 7.1% 3.9% 16.7% 21.4% 20.0% 10.3% 7.7% 8.3% 3.4% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 15.4% 7.1% 5.3% 0.0% 0.0% 0.0% 3.4% 0.0% 8.3% 6.9% Anti corruption 15.4% 0.0% 5.3% 0.0% 0.0% 20.0% 3.4% 0.0% 4.2% 3.4% Judiciary reform 0.0% 7.1% 2.6% 8.3% 0.0% 10.0% 3.4% 0.0% 0.0% 3.4% Economic growth 7.7% 0.0% 6.6% 0.0% 7.1% 10.0% 0.0% 7.7% 0.0% 3.4% Local governance and institutions 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 6.9% 0.0% 0.0% 3.4% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 4.2% 3.4% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Information and communications 0.0% 0.0% 5.3% 0.0% 0.0% 10.0% 0.0% 7.7% 0.0% 6.9% technology *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2017: CAR A. General Issues facing CAR (continued) The reduction of poverty is a concept that requires work in many areas to improve the living conditions of the most vulnerable populations. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in CAR? (Choose no more than THREE) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Economic growth 40.0% 37.9% 34.2% 41.7% 26.7% 30.0% 31.3% 28.6% 25.0% 24.1% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 3.4% 8.9% 0.0% 6.7% 20.0% 0.0% 14.3% 8.3% 17.2% Communicable/non-communicable 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases Local governance and institutions 6.7% 24.1% 13.9% 0.0% 6.7% 0.0% 12.5% 7.1% 12.5% 6.9% Information and communications 6.7% 0.0% 5.1% 0.0% 0.0% 20.0% 0.0% 21.4% 4.2% 6.9% technology* Social protection 0.0% 6.9% 6.3% 0.0% 6.7% 0.0% 0.0% 0.0% 4.2% 0.0% Agriculture and rural development 86.7% 51.7% 69.6% 66.7% 66.7% 50.0% 53.1% 64.3% 54.2% 62.1% Trade and exports 13.3% 0.0% 0.0% 8.3% 6.7% 0.0% 0.0% 0.0% 4.2% 6.9% Crime and violence 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 3.4% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport* 0.0% 13.8% 15.2% 50.0% 20.0% 0.0% 15.6% 21.4% 4.2% 24.1% Social cohesion 6.7% 6.9% 5.1% 0.0% 6.7% 10.0% 6.3% 14.3% 4.2% 3.4% Energy 6.7% 3.4% 3.8% 8.3% 6.7% 10.0% 6.3% 21.4% 8.3% 17.2% Anti corruption* 13.3% 10.3% 3.8% 8.3% 33.3% 10.0% 18.8% 0.0% 4.2% 6.9% Judiciary reform 6.7% 3.4% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% Water and sanitation 0.0% 6.9% 2.5% 0.0% 0.0% 10.0% 3.1% 0.0% 8.3% 6.9% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 40.0% 31.0% 41.8% 33.3% 33.3% 80.0% 28.1% 35.7% 29.2% 37.9% Health 0.0% 3.4% 8.9% 0.0% 13.3% 0.0% 12.5% 0.0% 12.5% 10.3% Security/stabilization/reconstruction* 0.0% 27.6% 6.3% 25.0% 6.7% 10.0% 15.6% 0.0% 29.2% 17.2% Financial markets 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% Public sector governance/reform 6.7% 6.9% 12.7% 0.0% 6.7% 10.0% 18.8% 14.3% 25.0% 3.4% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Private sector development 6.7% 10.3% 11.4% 16.7% 20.0% 20.0% 9.4% 14.3% 4.2% 6.9% Education 20.0% 17.2% 17.7% 25.0% 20.0% 0.0% 25.0% 28.6% 29.2% 17.2% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 20.0% 10.3% 12.7% 0.0% 6.7% 0.0% 18.8% 0.0% 8.3% 0.0% Regional conflict and tensions 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Urban development 0.0% 10.3% 1.3% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 3.4% Natural resource management 20.0% 3.4% 12.7% 16.7% 6.7% 10.0% 18.8% 14.3% 8.3% 13.8% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2017: CAR A. General Issues facing CAR (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in CAR? (Choose no more than TWO) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Greater access to health and nutrition 38.5% 35.7% 22.4% 33.3% 26.7% 11.1% 12.9% 14.3% 25.0% 17.2% for citizens Better entrepreneurial opportunities* 7.7% 17.9% 39.5% 33.3% 13.3% 44.4% 41.9% 42.9% 12.5% 24.1% A growing middle class 15.4% 14.3% 7.9% 0.0% 13.3% 11.1% 3.2% 7.1% 4.2% 10.3% Better opportunity for the poor who 30.8% 28.6% 26.3% 11.1% 26.7% 11.1% 12.9% 7.1% 29.2% 31.0% live in rural areas Better opportunity for the poor who 0.0% 7.1% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% live in urban areas Consistent economic growth 38.5% 25.0% 30.3% 55.6% 26.7% 33.3% 32.3% 35.7% 33.3% 10.3% More reliable social safety net 0.0% 3.6% 3.9% 0.0% 6.7% 0.0% 9.7% 0.0% 8.3% 3.4% Greater access to micro-finance for the 15.4% 10.7% 18.4% 11.1% 33.3% 0.0% 9.7% 21.4% 12.5% 20.7% poor Greater voice and participation for citizens to help ensure greater 0.0% 3.6% 9.2% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 10.3% accountability Education and training that better 30.8% 46.4% 30.3% 55.6% 33.3% 66.7% 54.8% 35.7% 50.0% 41.4% ensure job opportunity Better quality public services 7.7% 3.6% 3.9% 0.0% 13.3% 0.0% 0.0% 7.1% 8.3% 3.4% Better employment opportunities for 7.7% 0.0% 5.3% 0.0% 6.7% 11.1% 22.6% 28.6% 4.2% 13.8% young people* Better employment opportunities for 7.7% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 3.4% women Other 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 3.4% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in CAR? (Select only ONE response) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other A very big problem 53.3% 70.0% 75.6% 50.0% 73.3% 50.0% 62.5% 78.6% 80.0% 64.3% A moderately big problem 26.7% 16.7% 19.2% 33.3% 26.7% 30.0% 21.9% 7.1% 8.0% 25.0% A small problem 6.7% 10.0% 2.6% 16.7% 0.0% 10.0% 6.3% 7.1% 8.0% 7.1% Not a problem at all 6.7% 3.3% 1.3% 0.0% 0.0% 10.0% 9.4% 7.1% 4.0% 3.6% Don’t know 6.7% 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 65 World Bank Group Country Opinion Survey 2017: CAR A. General Issues facing CAR (continued) In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country?* (Select only ONE response) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other A very serious problem 50.0% 60.0% 91.0% 75.0% 100.0% 80.0% 78.1% 71.4% 68.0% 79.3% A somewhat serious problem 35.7% 30.0% 7.7% 16.7% 0.0% 20.0% 12.5% 21.4% 24.0% 13.8% Not too serious problem 7.1% 6.7% 0.0% 8.3% 0.0% 0.0% 3.1% 0.0% 8.0% 6.9% Not a problem 7.1% 3.3% 1.3% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in CAR? (Select only ONE response) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other A very important development priority 92.9% 87.1% 92.4% 83.3% 100.0% 90.0% 93.8% 85.7% 96.0% 93.1% A moderately important development 0.0% 3.2% 5.1% 16.7% 0.0% 0.0% 6.3% 7.1% 0.0% 3.4% priority A slightly important development 7.1% 3.2% 1.3% 0.0% 0.0% 10.0% 0.0% 0.0% 4.0% 3.4% priority Not an important development priority 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% Don’t know 0.0% 3.2% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank 14 5.86 2.98 29 5.07 2.63 73 5.67 2.64 12 8.42 1.62 14 5.43 2.93 10 5.10 2.88 29 4.52 2.85 14 6.07 4.01 24 4.37 2.46 26 5.46 2.56 Group in CAR?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 14 6.43 2.34 25 6.28 2.28 64 6.17 2.62 12 7.58 2.61 14 5.64 2.87 10 5.40 2.95 25 4.64 2.77 13 5.77 3.61 22 5.32 2.36 25 6.68 2.69 Bank Group’s effectiveness in CAR. (1-Not effective at all, 10-Very effective) 66 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help CAR solve its 13 6.69 1.93 23 6.91 2.78 62 6.89 2.46 11 7.55 2.73 11 6.00 2.28 9 5.78 2.59 20 6.05 3.02 12 6.58 3.63 20 5.85 2.64 22 7.73 2.33 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 67 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in CAR, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in CAR? (Choose no more than THREE) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Energy 38.5% 43.3% 33.8% 50.0% 40.0% 40.0% 29.0% 57.1% 32.0% 40.7% Water and sanitation 7.7% 3.3% 1.3% 8.3% 13.3% 0.0% 3.2% 7.1% 8.0% 0.0% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 30.8% 30.0% 32.5% 50.0% 46.7% 30.0% 9.7% 28.6% 24.0% 25.9% Health 15.4% 10.0% 13.0% 8.3% 13.3% 10.0% 22.6% 0.0% 12.0% 22.2% Regional conflict and tensions 0.0% 3.3% 0.0% 8.3% 0.0% 10.0% 0.0% 0.0% 4.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 0.0% 3.9% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 3.7% Gender equity 0.0% 0.0% 6.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development* 15.4% 6.7% 9.1% 8.3% 20.0% 50.0% 6.5% 7.1% 8.0% 14.8% Education 46.2% 36.7% 31.2% 25.0% 66.7% 40.0% 45.2% 35.7% 56.0% 51.9% Public sector governance/reform 15.4% 30.0% 27.3% 8.3% 6.7% 20.0% 16.1% 21.4% 32.0% 18.5% Security/stabilization/reconstruction 15.4% 16.7% 19.5% 8.3% 0.0% 10.0% 22.6% 7.1% 16.0% 11.1% Global/regional integration 0.0% 0.0% 6.5% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 7.4% Food security 23.1% 10.0% 5.2% 0.0% 6.7% 0.0% 9.7% 7.1% 4.0% 7.4% Urban development 0.0% 6.7% 2.6% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% Judiciary reform 0.0% 10.0% 5.2% 8.3% 13.3% 0.0% 9.7% 0.0% 8.0% 3.7% Economic growth 7.7% 3.3% 11.7% 8.3% 6.7% 0.0% 16.1% 7.1% 0.0% 3.7% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 3.3% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.0% 11.1% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% diseases* Local governance and institutions 0.0% 0.0% 2.6% 0.0% 6.7% 0.0% 9.7% 7.1% 4.0% 7.4% Information and communications 0.0% 0.0% 7.8% 0.0% 0.0% 20.0% 0.0% 14.3% 8.0% 3.7% technology Transport 15.4% 36.7% 29.9% 41.7% 20.0% 20.0% 25.8% 21.4% 12.0% 14.8% Agriculture and rural development 38.5% 26.7% 28.6% 33.3% 20.0% 30.0% 25.8% 21.4% 40.0% 29.6% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 6.7% 7.8% 0.0% 13.3% 10.0% 6.5% 14.3% 8.0% 11.1% Social cohesion 7.7% 0.0% 2.6% 0.0% 0.0% 0.0% 12.9% 7.1% 4.0% 3.7% Climate change* 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 7.7% 13.3% 7.8% 16.7% 6.7% 10.0% 6.5% 7.1% 8.0% 3.7% Anti corruption 7.7% 3.3% 1.3% 8.3% 0.0% 0.0% 9.7% 7.1% 4.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in CAR? Office of the PMU/Consultant Private Sector/ Academia/ Greatest Value President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Bringing together different groups of 13.3% 10.3% 11.3% 8.3% 6.7% 22.2% 16.1% 21.4% 8.3% 9.5% stakeholders Capacity development related to World 20.0% 20.7% 19.7% 58.3% 33.3% 11.1% 32.3% 14.3% 16.7% 33.3% Bank Group supported projects Technical assistance 6.7% 6.9% 5.6% 0.0% 6.7% 0.0% 0.0% 14.3% 4.2% 0.0% Policy advice, studies, analyses 0.0% 10.3% 4.2% 0.0% 6.7% 11.1% 3.2% 14.3% 4.2% 0.0% Financial resources 13.3% 24.1% 22.5% 16.7% 6.7% 22.2% 19.4% 7.1% 16.7% 14.3% Data and statistics 0.0% 3.4% 1.4% 0.0% 6.7% 0.0% 6.5% 0.0% 0.0% 0.0% Promoting knowledge sharing 0.0% 0.0% 4.2% 0.0% 0.0% 11.1% 0.0% 0.0% 4.2% 0.0% Implementation support* 6.7% 0.0% 1.4% 0.0% 13.3% 0.0% 0.0% 7.1% 0.0% 14.3% Mobilizing third party financial 20.0% 10.3% 9.9% 16.7% 6.7% 11.1% 6.5% 21.4% 16.7% 14.3% resources Donor coordination 6.7% 6.9% 4.2% 0.0% 0.0% 0.0% 9.7% 0.0% 0.0% 4.8% Strategy formulation (e.g., PRSP 13.3% 3.4% 14.1% 0.0% 13.3% 11.1% 6.5% 0.0% 25.0% 9.5% assistance) Other 0.0% 3.4% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% *Significantly different between stakeholder groups Office of the PMU/Consultant Private Sector/ Academia/ 2nd Greatest Value President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Bringing together different groups of 0.0% 3.6% 2.8% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 9.5% stakeholders Capacity development related to World 23.1% 3.6% 15.3% 0.0% 6.7% 33.3% 12.9% 35.7% 13.0% 9.5% Bank Group supported projects Technical assistance 0.0% 10.7% 11.1% 25.0% 0.0% 11.1% 6.5% 7.1% 4.3% 14.3% Policy advice, studies, analyses 0.0% 14.3% 4.2% 0.0% 6.7% 0.0% 12.9% 0.0% 4.3% 14.3% Financial resources 30.8% 14.3% 9.7% 25.0% 26.7% 0.0% 6.5% 14.3% 21.7% 9.5% Data and statistics 7.7% 7.1% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 4.8% Promoting knowledge sharing 0.0% 7.1% 1.4% 8.3% 6.7% 0.0% 3.2% 7.1% 8.7% 0.0% Implementation support 15.4% 3.6% 9.7% 33.3% 0.0% 33.3% 12.9% 14.3% 17.4% 9.5% Mobilizing third party financial 0.0% 14.3% 23.6% 0.0% 13.3% 0.0% 3.2% 0.0% 4.3% 19.0% resources* Donor coordination 0.0% 7.1% 2.8% 8.3% 13.3% 11.1% 12.9% 7.1% 0.0% 4.8% Strategy formulation (e.g., PRSP 15.4% 10.7% 19.4% 0.0% 20.0% 11.1% 25.8% 14.3% 21.7% 4.8% assistance) Other 7.7% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in CAR? (Choose no more than TWO) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other World Bank Group’s processes too 33.3% 46.7% 33.3% 16.7% 33.3% 22.2% 25.0% 50.0% 29.2% 19.2% complex Not willing to honestly criticize policies 13.3% 3.3% 5.3% 16.7% 6.7% 0.0% 9.4% 7.1% 4.2% 7.7% and reform efforts in the country Staff too inaccessible 6.7% 10.0% 4.0% 8.3% 6.7% 33.3% 3.1% 7.1% 0.0% 7.7% World Bank Group’s processes too slow 13.3% 30.0% 36.0% 16.7% 20.0% 22.2% 28.1% 28.6% 25.0% 19.2% Not aligned with other donors’ work* 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities 20.0% 6.7% 8.0% 16.7% 0.0% 0.0% 9.4% 7.1% 8.3% 7.7% Not adequately sensitive to 20.0% 23.3% 30.7% 16.7% 40.0% 22.2% 28.1% 21.4% 29.2% 11.5% political/social realities in CAR Too influenced by developed countries 13.3% 16.7% 20.0% 8.3% 6.7% 11.1% 21.9% 28.6% 29.2% 26.9% Not exploring alternative policy options 0.0% 0.0% 1.3% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% Not collaborating enough with 13.3% 3.3% 1.3% 8.3% 13.3% 0.0% 25.0% 0.0% 8.3% 15.4% stakeholders outside the Government* Its advice and strategies do not lend 6.7% 6.7% 5.3% 0.0% 6.7% 11.1% 3.1% 0.0% 12.5% 3.8% themselves to practical problem solving Not enough public disclosure of its 13.3% 13.3% 9.3% 8.3% 6.7% 11.1% 18.8% 21.4% 4.2% 3.8% work Arrogant in its approach 6.7% 3.3% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 3.8% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% Not focused enough on issues that are 33.3% 20.0% 21.3% 33.3% 40.0% 33.3% 15.6% 28.6% 16.7% 34.6% unique to post-conflict countries Inadequate number of World Bank Group staff members located in the 6.7% 3.3% 2.7% 16.7% 6.7% 11.1% 3.1% 0.0% 8.3% 23.1% country* Other 0.0% 6.7% 1.3% 0.0% 0.0% 11.1% 3.1% 0.0% 4.2% 7.7% Don’t know 0.0% 0.0% 8.0% 8.3% 6.7% 0.0% 3.1% 0.0% 4.2% 0.0% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in CAR? (Select only ONE response) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other To a fully sufficient degree 13.3% 6.9% 10.3% 8.3% 26.7% 20.0% 3.2% 0.0% 20.0% 21.4% To a somewhat sufficient degree 26.7% 37.9% 26.9% 75.0% 26.7% 40.0% 35.5% 28.6% 24.0% 28.6% To a somewhat insufficient degree 20.0% 37.9% 34.6% 16.7% 20.0% 20.0% 29.0% 14.3% 12.0% 10.7% To a very insufficient degree 26.7% 13.8% 19.2% 0.0% 26.7% 10.0% 25.8% 42.9% 40.0% 35.7% Don’t know 13.3% 3.4% 9.0% 0.0% 0.0% 10.0% 6.5% 14.3% 4.0% 3.6% 70 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the CAR Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing 8 5.25 1.58 15 5.67 2.69 38 6.45 2.83 7 6.71 2.21 7 6.29 2.93 8 5.88 1.36 8 4.88 2.03 8 6.25 3.49 12 5.67 1.72 18 6.11 2.61 Development Policy Financing 9 6.33 1.41 15 6.40 1.84 34 6.24 2.46 8 6.38 2.20 6 5.00 2.00 6 6.00 1.26 6 5.33 1.63 7 6.00 3.37 12 5.08 1.88 18 6.50 2.07 Program-for-Results Financing 5 5.80 1.64 7 5.29 2.43 25 5.12 2.42 4 5.75 1.89 3 6.00 2.65 3 3.67 2.08 5 4.60 0.55 7 5.57 4.08 6 4.17 2.14 10 5.60 2.37 Trust funds and grants 7 6.86 1.57 9 6.22 1.86 24 5.54 2.40 5 5.00 1.41 4 5.75 2.36 4 5.25 2.22 6 5.33 2.66 4 6.50 4.36 9 4.11 2.15 17 5.71 2.73 Guarantees 4 6.00 1.83 9 4.11 1.76 14 4.14 1.92 4 5.75 1.89 2 6.50 3.54 4 4.00 1.83 3 5.00 1.00 3 6.33 4.73 6 3.00 2.53 10 5.00 2.11 IFC Investment Services 6 5.17 2.04 11 4.73 2.00 19 4.68 2.31 5 5.60 1.52 2 5.50 3.54 3 4.33 1.53 3 5.00 1.00 4 5.00 4.69 6 5.50 2.43 13 6.46 2.07 IFC Advisory Services 6 5.33 2.16 10 5.30 2.31 15 4.40 2.13 4 5.75 1.89 2 6.00 2.83 3 4.33 1.53 4 5.00 1.83 4 5.00 4.69 5 4.80 2.17 12 6.00 2.17 In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Beneficiaries 28.6% 35.5% 57.7% 66.7% 60.0% 30.0% 45.2% 42.9% 32.0% 48.3% Youth/university groups 14.3% 6.5% 7.7% 8.3% 0.0% 10.0% 19.4% 14.3% 16.0% 3.4% Private sector* 50.0% 32.3% 28.2% 16.7% 13.3% 90.0% 12.9% 35.7% 16.0% 20.7% Local government 42.9% 41.9% 30.8% 8.3% 53.3% 20.0% 22.6% 21.4% 24.0% 37.9% Donor community 0.0% 3.2% 2.6% 8.3% 6.7% 0.0% 6.5% 0.0% 0.0% 3.4% NGOs/Community Based Organizations 28.6% 19.4% 23.1% 41.7% 40.0% 30.0% 48.4% 7.1% 16.0% 27.6% Academia/think tanks/research 0.0% 9.7% 6.4% 8.3% 13.3% 0.0% 16.1% 14.3% 64.0% 6.9% institutes* Parliament 0.0% 3.2% 7.7% 8.3% 0.0% 0.0% 6.5% 0.0% 8.0% 20.7% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 3.4% Media* 0.0% 0.0% 3.8% 8.3% 0.0% 10.0% 0.0% 42.9% 0.0% 0.0% UN and regional peace keeping forces 14.3% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 6.9% Emerging donors 7.1% 0.0% 5.1% 8.3% 6.7% 0.0% 9.7% 14.3% 0.0% 6.9% UN agencies 0.0% 0.0% 5.1% 0.0% 0.0% 10.0% 3.2% 7.1% 0.0% 3.4% Regional organizations (e.g., Central African Economic and Monetary Community (CEMAC), Economic 14.3% 29.0% 16.7% 16.7% 6.7% 0.0% 3.2% 0.0% 8.0% 10.3% Community of Central African States (ECCAS)) Other 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% Don’t know 0.0% 6.5% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in CAR? (1-Strongly disagree, 10-Strongly agree) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 11 8.27 1.62 27 7.67 2.35 66 7.38 2.56 11 8.55 1.69 12 6.75 2.05 9 7.22 2.17 26 6.08 2.84 8 8.25 2.92 19 6.11 2.85 26 7.38 2.97 relevant role in development in CAR The World Bank Group’s work is aligned with what I 13 7.85 2.03 22 6.32 2.75 57 6.81 2.49 6 9.17 1.60 12 6.33 2.99 8 7.25 2.12 25 5.80 3.03 10 8.30 1.95 18 5.89 2.93 24 7.88 2.69 consider the development priorities for CAR* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in CAR, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 11 6.18 2.04 16 6.81 2.20 54 6.48 2.39 11 8.45 1.86 9 4.89 2.26 8 6.25 3.01 19 5.58 2.43 10 5.30 3.37 19 5.26 2.54 23 7.30 2.65 Flexibility (in terms of the institution’s products and 8 4.88 2.10 15 4.60 2.29 38 4.74 2.04 6 8.00 1.10 9 4.67 2.29 7 5.29 2.06 12 4.08 2.07 7 5.29 3.59 16 4.00 2.16 19 5.37 2.63 services) Flexibility (in terms of changing country 8 5.75 1.98 15 5.87 2.53 45 5.27 2.50 7 8.86 1.07 10 5.20 2.44 8 6.25 2.12 17 4.24 2.54 8 5.25 3.99 18 4.28 2.05 19 6.47 2.65 circumstances)* Being inclusive 9 5.56 2.60 11 4.45 2.07 31 5.23 2.36 5 8.60 1.52 6 6.33 2.16 7 5.86 1.35 15 4.47 2.88 7 4.71 3.09 12 4.42 2.27 18 5.94 2.71 Openness (sharing data and other information) 9 6.00 3.00 14 5.57 3.08 44 5.91 2.37 7 7.71 1.98 8 5.75 1.49 10 6.30 1.06 17 5.35 3.06 9 5.78 3.83 16 4.62 2.45 19 5.95 2.82 Collaboration with the Government* 13 7.92 1.75 22 6.59 2.50 63 7.52 2.22 10 8.90 1.52 13 6.77 2.77 9 6.89 1.62 19 7.42 2.34 12 7.00 3.07 19 7.00 2.36 23 8.65 1.80 The speed in which it gets things accomplished on 9 5.67 3.12 16 5.63 2.58 48 5.42 2.28 10 8.40 1.58 8 4.75 1.39 7 7.00 1.73 17 5.35 2.29 10 5.50 3.50 18 4.33 2.28 15 6.93 2.81 the ground* Helping to bring discipline/effective supervision to 12 6.25 2.45 18 6.22 2.53 50 6.64 2.25 10 8.90 1.60 11 5.73 2.24 8 7.38 1.60 18 5.94 2.44 10 5.70 3.65 16 5.50 2.34 22 7.68 2.50 implementation of investment projects* Collaboration with civil society 11 4.82 1.99 18 5.78 2.69 46 5.20 2.36 7 7.57 2.57 11 4.91 2.02 7 6.14 1.95 21 4.48 2.73 10 5.50 4.03 17 4.06 2.22 21 5.81 2.98 Staff accessibility 9 4.56 2.55 14 5.14 2.54 42 4.29 2.20 9 5.33 3.00 7 4.00 1.29 8 4.75 2.60 16 3.69 2.85 10 5.00 3.94 15 3.73 1.94 19 4.74 2.83 Collaboration with other donors and development 10 7.60 2.01 15 6.13 2.50 48 7.19 2.56 7 8.00 1.91 9 6.67 1.94 9 6.33 1.87 14 5.93 2.73 9 7.67 3.12 17 6.35 2.45 18 7.22 2.69 partners Collaboration with the private sector 9 6.22 2.39 17 4.71 2.44 47 5.28 2.39 5 7.00 2.55 9 3.89 1.27 10 5.30 3.02 13 4.85 2.08 9 6.44 3.21 17 5.06 1.92 21 5.67 3.14 Collaboration with the UN 10 8.20 1.99 14 6.64 2.53 42 7.81 2.03 8 9.37 0.74 9 8.33 1.66 7 8.29 1.38 13 8.46 1.94 10 7.70 3.30 13 6.92 2.84 19 8.16 2.22 Straightforwardness and honesty* 11 7.27 1.95 15 6.47 2.47 39 6.74 2.42 10 9.40 0.84 9 6.11 2.93 5 7.00 2.12 13 6.77 2.71 8 4.63 3.78 15 4.33 2.79 21 7.57 2.84 Treating clients and stakeholders in CAR with 10 7.10 2.28 17 5.18 2.74 41 6.15 2.40 9 8.00 2.65 9 5.89 2.67 7 6.71 2.14 11 6.64 2.54 9 5.11 4.08 16 4.69 2.47 20 7.45 2.74 respect* Being a long-term partner* 13 8.54 1.71 20 7.95 2.61 49 7.80 2.18 10 9.60 0.70 8 8.50 1.69 9 8.00 1.58 16 8.75 1.39 10 8.10 2.88 19 6.32 2.69 22 8.41 2.15 *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other More effective collaboration 33.3% 13.8% 23.7% 25.0% 0.0% 0.0% 16.7% 14.3% 21.7% 21.4% The same level of effective 26.7% 34.5% 38.2% 25.0% 33.3% 25.0% 33.3% 28.6% 39.1% 35.7% collaboration Less effective collaboration 13.3% 13.8% 9.2% 8.3% 20.0% 25.0% 6.7% 35.7% 8.7% 14.3% Don't know 26.7% 37.9% 28.9% 41.7% 46.7% 50.0% 43.3% 21.4% 30.4% 28.6% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other The World Bank Group does not do 26.7% 35.5% 31.6% 25.0% 15.4% 30.0% 29.0% 28.6% 28.0% 17.9% adequate follow through/follow-up Political pressures and obstacles 20.0% 16.1% 19.0% 33.3% 23.1% 10.0% 22.6% 42.9% 20.0% 32.1% Reforms are not well thought out in 46.7% 58.1% 38.0% 25.0% 53.8% 50.0% 58.1% 21.4% 48.0% 53.6% light of country challenges The Government works inefficiently* 20.0% 16.1% 20.3% 75.0% 15.4% 40.0% 16.1% 42.9% 20.0% 35.7% Poor donor coordination 0.0% 9.7% 19.0% 0.0% 23.1% 0.0% 16.1% 7.1% 4.0% 7.1% The World Bank Group is not sensitive enough to political/social realities on 46.7% 41.9% 48.1% 16.7% 38.5% 20.0% 41.9% 35.7% 40.0% 28.6% the ground Lack of/inadequate levels of capacity in 13.3% 9.7% 12.7% 16.7% 7.7% 20.0% 16.1% 0.0% 20.0% 7.1% Government There is not an adequate level of 13.3% 16.1% 32.9% 16.7% 46.2% 10.0% 38.7% 50.0% 16.0% 28.6% citizen/civil society participation The World Bank Group works too 13.3% 19.4% 12.7% 0.0% 15.4% 20.0% 6.5% 7.1% 24.0% 7.1% slowly Ongoing conflict and instability 53.3% 38.7% 35.4% 41.7% 23.1% 40.0% 38.7% 21.4% 36.0% 35.7% Inadequate funding 13.3% 25.8% 21.5% 41.7% 7.7% 20.0% 12.9% 21.4% 24.0% 28.6% Other 6.7% 3.2% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 4.0% 3.6% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2017: CAR C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in CAR? (1-Not important at all, 10-Very important) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 10 8.60 1.17 18 8.56 1.29 58 7.24 2.60 11 7.73 2.80 10 7.00 2.87 10 6.70 2.79 21 7.29 2.37 11 8.09 2.47 18 7.22 2.84 21 7.81 2.18 Gender equity* 10 7.80 1.69 14 5.93 2.43 46 5.24 2.29 8 7.38 2.20 8 6.50 2.00 10 4.70 2.45 23 6.22 2.80 9 7.00 2.83 15 4.60 2.72 18 6.89 1.88 Private sector development 12 8.92 1.16 18 8.61 1.42 57 7.86 1.85 10 8.50 2.76 10 8.60 1.43 10 9.00 1.63 23 7.87 1.91 11 8.18 2.36 19 8.11 1.66 20 7.35 2.60 Education 12 9.17 0.94 23 9.30 1.22 60 9.10 1.30 11 9.45 1.29 12 9.08 1.16 10 8.90 1.45 27 9.59 0.93 11 9.00 1.84 23 9.78 0.52 23 9.04 1.92 Public sector governance/reform 13 9.31 0.85 24 9.38 0.88 61 8.82 1.51 10 9.60 0.52 9 8.78 1.79 10 8.90 1.66 26 8.85 1.69 12 8.33 2.90 20 9.15 1.63 22 8.41 1.79 Global/regional integration* 11 7.36 1.69 15 7.47 2.03 47 7.28 2.13 8 9.25 1.75 7 7.86 2.41 9 7.33 2.06 22 6.00 2.37 10 8.60 1.90 17 6.82 2.07 20 7.35 2.03 Food security 11 8.45 1.44 19 8.05 2.04 58 8.19 1.95 9 9.22 1.30 10 7.70 2.79 10 8.20 1.99 24 8.71 1.76 11 8.82 2.18 19 8.21 2.44 20 7.85 2.70 Urban development 12 8.17 1.64 20 7.75 1.89 60 7.70 2.13 10 8.70 2.11 11 8.27 1.74 10 7.60 2.37 20 7.65 1.76 10 8.90 2.02 18 7.78 2.56 20 7.40 2.41 Energy 14 9.07 1.07 21 9.14 1.24 60 8.88 1.68 11 9.36 2.11 10 9.20 1.23 10 8.80 1.48 25 8.72 2.01 10 8.90 2.02 20 9.15 1.31 23 8.74 2.12 Water and sanitation 12 8.92 1.24 21 8.76 1.48 58 8.62 1.62 10 9.60 0.84 10 8.40 2.17 10 8.00 1.70 23 8.61 2.31 11 8.18 2.48 20 9.05 1.32 20 8.20 2.57 Pollution 11 6.55 1.81 17 6.71 2.47 49 6.82 2.68 7 7.43 3.41 8 7.00 2.45 10 5.40 2.63 20 6.90 2.29 10 8.30 2.41 14 7.50 1.16 19 6.63 2.65 Job creation/employment 12 9.08 1.08 21 8.62 1.77 61 8.69 1.78 10 9.50 0.85 11 8.64 1.96 10 9.10 1.91 26 8.81 1.72 12 8.67 2.35 19 9.58 0.69 21 8.29 2.74 Health 12 9.17 0.94 20 9.20 0.95 58 9.02 1.54 9 10.00 0.00 11 9.09 1.04 10 9.20 1.03 24 9.25 1.54 11 8.73 2.28 19 9.11 1.37 22 8.50 2.22 Financial markets 11 8.09 1.64 14 6.79 2.08 48 7.27 2.20 6 8.83 1.94 9 6.89 2.37 9 8.00 1.32 16 6.81 2.64 9 8.22 2.39 16 8.06 2.08 20 7.40 2.39 Transport 12 9.00 1.60 20 8.75 1.62 60 9.10 1.10 8 9.25 2.12 10 8.80 1.87 10 8.90 1.29 23 9.00 1.60 13 8.77 2.42 19 9.26 1.24 21 8.62 2.20 Agriculture and rural development 14 9.43 0.85 20 9.05 1.19 66 9.24 1.19 10 9.50 1.27 11 8.82 1.99 10 9.10 1.52 27 9.07 1.64 11 8.73 2.20 20 9.15 2.08 22 8.86 2.17 Trade and exports 12 8.75 1.14 18 7.44 1.54 50 7.64 1.83 9 8.22 2.68 9 8.33 2.35 9 7.56 1.51 20 7.80 2.26 10 7.60 2.99 17 7.41 2.37 19 7.00 2.26 Crime and violence 13 8.92 1.04 18 8.06 2.07 53 7.62 2.40 9 6.22 3.80 7 7.29 2.63 10 7.50 2.17 23 7.78 2.73 10 7.40 2.59 17 7.41 2.53 19 6.84 3.11 Natural resource management 12 8.92 1.16 21 8.48 1.54 54 8.11 2.26 9 8.22 2.05 11 8.09 2.34 10 6.10 2.51 25 8.36 2.14 11 8.27 3.00 18 7.67 2.87 21 8.14 2.52 Climate change 13 8.38 1.56 18 6.44 2.33 48 7.35 2.35 7 8.57 2.70 9 6.78 1.92 9 6.33 2.35 21 6.57 2.80 11 8.73 2.45 17 7.24 2.11 19 6.68 2.65 Poverty reduction 13 9.15 0.99 25 8.80 1.44 57 8.68 1.67 10 8.80 2.15 10 8.30 2.11 10 9.20 1.23 25 8.88 2.01 11 8.82 2.56 20 9.00 1.62 21 8.24 2.14 Anti corruption 11 9.45 0.93 21 8.05 1.77 55 8.45 1.80 9 8.67 1.94 9 7.67 2.69 10 9.30 1.06 25 9.16 1.55 11 8.73 2.69 18 8.61 1.69 21 8.24 2.02 Judiciary reform 11 9.27 0.90 21 8.62 1.28 61 8.75 1.53 10 9.50 0.71 10 8.20 2.20 10 8.00 2.16 25 8.52 2.14 11 8.45 2.62 19 8.37 1.61 20 8.05 2.33 Economic growth 13 9.08 0.86 21 8.67 1.11 55 8.95 1.37 9 9.56 0.88 10 8.50 1.96 10 9.20 1.03 24 8.79 1.64 11 8.36 2.91 20 9.10 1.02 19 8.37 1.89 Disaster risk management 12 8.00 1.21 19 6.16 2.52 46 6.43 2.60 8 7.62 3.11 9 6.67 2.18 9 6.22 3.19 20 6.45 2.72 10 8.00 2.87 15 6.33 2.61 19 6.58 2.85 Equality of opportunity 12 8.08 1.73 19 7.37 2.48 50 7.52 2.38 9 7.33 3.43 10 7.20 2.53 10 7.10 2.51 21 7.48 2.58 10 8.00 2.87 18 7.11 2.91 20 7.65 2.30 Communicable/non-communicable diseases 12 8.17 1.64 20 7.65 1.98 49 7.86 1.94 7 8.00 2.24 9 6.89 2.62 10 6.70 2.98 21 7.57 2.04 10 7.50 2.76 17 7.06 2.75 19 7.63 2.27 Information and communications technology 12 8.67 1.23 18 7.83 1.47 56 8.32 1.62 9 9.22 1.09 9 7.22 2.17 10 7.70 2.26 21 7.57 2.27 13 9.00 1.58 19 7.68 2.50 20 8.55 1.88 Security/stabilization/reconstruction 12 9.50 0.67 21 8.95 1.40 60 8.95 1.68 10 9.50 0.97 9 9.11 1.69 10 7.80 2.10 27 9.00 2.09 11 8.09 3.27 18 8.78 2.21 22 8.09 2.78 Regional conflict and tensions 12 8.75 1.60 19 7.47 2.74 46 7.74 2.22 8 9.13 1.13 9 8.00 2.18 9 6.44 2.19 22 7.59 2.02 10 7.50 3.17 18 7.56 2.50 19 6.47 2.93 Local governance and institutions 12 8.92 1.00 20 8.40 1.54 54 8.02 2.01 10 8.10 2.02 11 8.00 1.84 9 7.00 1.73 24 8.13 2.07 10 8.20 2.62 17 8.29 1.76 21 8.10 2.41 Social cohesion 12 8.92 1.16 22 7.95 1.96 64 8.38 1.99 10 9.60 0.70 10 8.60 2.27 10 8.70 1.49 25 8.52 2.24 11 7.82 3.09 18 7.94 2.34 21 7.57 2.64 *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2017: CAR C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in CAR? (1-Not effective at all, 10-Very effective) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 10 5.30 2.71 14 5.50 3.32 39 5.33 3.06 6 4.33 2.88 4 6.00 2.71 5 4.40 2.88 15 4.33 2.72 8 7.00 3.25 10 5.00 3.23 17 5.41 2.60 Gender equity 9 5.78 2.91 10 4.80 2.62 35 4.60 2.39 5 6.00 3.32 4 4.50 1.00 4 6.75 2.63 13 4.15 2.15 8 5.50 3.16 8 4.13 1.36 16 6.00 1.83 Private sector development 9 5.56 2.13 19 5.79 3.28 44 5.80 2.65 6 8.00 1.90 4 5.00 1.63 6 6.83 1.94 15 4.93 2.63 9 7.00 3.50 9 5.11 1.54 17 5.53 2.72 Education 12 7.25 2.14 20 7.90 2.55 54 7.41 2.20 10 7.50 2.95 8 7.25 1.98 8 7.75 1.83 20 7.20 2.55 12 7.83 2.82 16 6.75 2.72 23 7.35 2.55 Public sector governance/reform 12 6.75 2.14 17 7.53 2.53 49 7.29 2.20 7 8.29 1.98 4 5.50 3.32 7 7.29 1.50 19 6.95 2.70 11 6.91 2.59 15 6.47 2.42 20 7.40 1.98 Global/regional integration 7 5.00 2.52 13 5.92 2.40 36 6.31 2.52 4 8.75 1.26 5 5.20 3.83 6 6.50 1.76 13 5.31 2.36 10 7.50 2.55 7 4.86 2.34 15 6.00 2.62 Food security 8 6.62 2.26 14 6.36 2.98 43 6.23 2.88 7 8.43 1.72 8 5.75 3.41 5 5.40 2.97 16 5.25 2.52 11 7.36 2.87 10 5.90 2.38 18 5.78 2.86 Urban development 11 4.82 2.44 16 6.00 2.85 42 5.98 2.65 9 7.67 2.69 7 5.71 1.70 6 6.50 1.76 18 5.33 2.63 9 6.22 3.03 10 6.00 2.40 19 5.05 2.44 Energy 12 4.67 2.81 17 6.82 2.65 45 6.11 2.73 8 7.00 3.42 6 5.33 3.33 6 6.83 2.14 19 5.58 3.02 9 6.44 3.13 13 4.85 2.58 18 5.67 2.85 Water and sanitation 11 5.18 2.75 18 6.39 2.97 47 6.62 2.57 8 8.00 2.62 8 8.00 2.33 7 5.57 2.99 17 5.53 2.58 10 6.20 3.16 15 5.27 2.58 20 5.60 3.05 Job creation/employment 11 4.55 2.73 15 5.80 2.81 41 5.29 3.09 7 7.86 2.79 5 6.40 3.05 6 7.33 2.80 19 4.37 2.17 9 5.22 3.77 8 4.63 2.50 19 5.53 2.97 Health 12 6.17 2.62 18 7.33 2.43 48 7.15 2.68 7 8.29 2.06 9 7.33 2.29 8 8.25 2.05 18 5.72 2.61 10 6.90 2.88 15 5.67 2.38 21 7.00 2.59 Transport 11 6.09 2.81 19 6.74 2.92 43 6.33 2.90 8 7.50 3.07 8 5.63 2.97 6 8.00 1.79 20 5.85 3.00 11 6.45 3.64 11 5.64 2.69 22 6.45 2.89 Agriculture and rural development 10 7.30 1.89 18 6.83 2.36 54 7.07 2.72 7 6.71 2.93 8 6.25 2.43 7 6.43 2.88 18 5.78 3.12 11 6.91 3.02 16 6.50 2.45 20 6.10 2.81 Trade and exports 9 5.78 2.59 13 5.08 3.01 32 5.16 3.02 6 6.83 2.79 5 3.80 2.39 5 5.00 2.65 14 3.93 2.43 9 4.78 3.23 6 4.00 2.19 18 5.44 2.50 Crime and violence 9 5.00 2.55 14 5.14 3.46 36 5.17 3.01 4 6.75 2.75 5 4.40 1.14 3 6.33 2.52 15 3.20 2.01 9 5.00 2.96 7 2.86 1.21 16 5.37 2.80 Natural resource management 10 5.40 2.27 16 4.88 3.05 41 6.32 2.91 6 6.50 1.97 6 3.50 2.43 4 6.25 2.63 15 4.80 2.78 9 4.78 3.11 9 4.00 2.00 16 6.00 2.53 Climate change 9 5.44 2.55 16 4.63 2.53 38 5.18 2.87 5 8.60 1.34 8 4.25 2.87 4 5.50 2.38 12 3.67 2.39 10 5.30 3.59 9 4.78 2.86 18 6.06 3.04 Poverty reduction* 10 6.80 2.15 19 7.21 2.25 47 6.17 2.82 9 7.67 2.60 8 5.00 2.67 8 7.38 2.13 17 4.41 2.50 10 6.40 3.31 13 5.31 2.78 21 7.05 2.42 Anti corruption 9 5.56 2.55 17 4.71 3.46 41 5.93 3.06 6 8.00 2.45 8 4.38 2.72 7 7.43 2.44 15 4.20 2.96 11 5.82 3.52 9 4.33 1.87 16 6.00 2.34 Economic growth 11 6.09 2.30 15 6.47 2.20 41 6.05 2.84 6 8.67 1.21 9 5.78 2.95 7 6.71 2.36 18 5.33 2.99 10 6.50 3.31 11 5.73 2.69 17 6.76 2.82 Equality of opportunity 9 4.78 2.54 12 5.17 3.61 32 5.50 3.10 5 6.80 2.59 7 3.71 3.09 4 6.50 2.89 16 4.06 2.14 10 6.00 3.56 8 3.75 1.98 17 5.24 2.63 Communicable/non-communicable diseases 10 5.90 2.85 14 7.07 2.70 43 6.63 2.96 7 8.57 1.40 6 6.50 2.17 5 8.00 2.12 13 5.85 2.48 9 5.89 2.71 11 5.18 1.99 18 6.89 2.47 Information and communications technology 9 5.67 2.55 14 5.50 2.90 37 5.59 3.10 5 7.60 2.70 6 5.00 2.37 5 5.60 3.36 12 4.17 2.76 9 6.67 2.96 8 5.75 2.60 18 5.67 2.61 Security/stabilization/reconstruction 10 5.70 2.50 17 6.12 2.52 43 6.16 3.09 7 6.86 3.02 6 4.50 1.87 6 7.50 1.38 14 5.79 3.07 10 6.20 3.12 12 6.17 2.17 18 5.50 3.07 Regional conflict and tensions 10 5.70 2.41 13 4.85 2.48 36 6.11 3.48 6 6.67 1.75 5 4.00 1.58 4 7.25 2.75 11 3.45 2.21 11 4.64 3.17 9 4.67 2.60 15 4.87 2.95 Local governance and institutions 10 5.80 2.39 17 5.59 3.00 39 5.92 3.00 7 7.86 1.57 8 4.50 2.67 7 5.71 1.98 18 4.94 3.02 11 6.45 3.11 7 4.43 2.94 16 5.94 2.84 Social cohesion 10 5.30 2.45 18 5.56 2.96 39 6.00 3.11 10 7.90 2.28 6 6.50 1.87 5 7.00 2.45 18 5.28 3.30 10 6.60 3.03 10 5.20 2.66 19 6.63 2.85 *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2017: CAR C. World Bank Group’s Effectiveness and Results (continued) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 12 7.00 2.26 29 6.76 2.39 67 7.04 2.31 10 8.20 2.97 9 5.56 1.94 9 6.78 2.44 26 6.04 2.42 8 7.75 1.98 20 6.65 2.18 27 7.37 2.68 help to achieve development results in CAR? (1-To no degree at all, 10-To a very significant degree) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to 13 7.31 2.10 27 6.52 2.82 61 6.75 2.59 10 8.10 2.77 11 6.73 2.53 10 5.70 2.31 21 6.05 2.67 8 6.62 3.02 17 6.24 2.31 24 7.71 2.48 build/strengthen existing country systems in CAR? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in CAR? (1-Strongly disagree, 10-Strongly agree) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet 13 6.69 2.98 25 6.00 2.74 65 6.14 2.67 10 8.20 2.25 9 5.56 2.60 6 5.83 1.60 22 5.41 2.75 10 6.60 3.47 18 5.39 2.64 25 6.88 2.86 the needs of CAR The World Bank Group meets CAR’s needs for 12 5.08 3.32 23 4.74 2.88 57 6.00 2.69 8 7.25 2.60 10 5.30 2.75 7 6.14 1.77 25 5.24 3.05 7 6.71 3.04 19 4.05 2.30 21 6.71 3.36 knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Weekly 6.7% 0.0% 5.1% 41.7% 0.0% 10.0% 9.7% 7.1% 12.0% 14.8% Monthly 13.3% 13.8% 7.6% 8.3% 14.3% 0.0% 16.1% 21.4% 20.0% 11.1% A few times a year 33.3% 27.6% 29.1% 25.0% 28.6% 50.0% 25.8% 28.6% 24.0% 37.0% Rarely 40.0% 41.4% 36.7% 16.7% 21.4% 40.0% 22.6% 35.7% 32.0% 25.9% Never 6.7% 17.2% 21.5% 8.3% 35.7% 0.0% 25.8% 7.1% 12.0% 11.1% 76 World Bank Group Country Opinion Survey 2017: CAR D. The World Bank Group’s Knowledge Work and Activities (continued) In CAR, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 9 8.22 1.56 18 6.78 2.80 47 7.09 1.94 8 8.38 1.60 9 6.33 2.12 6 7.50 2.17 16 7.25 2.27 7 6.43 2.07 16 7.25 2.02 21 7.57 2.16 Include appropriate level of stakeholder involvement 8 5.88 2.23 21 5.57 2.27 50 6.42 2.10 7 6.71 2.06 8 4.50 1.85 5 6.00 2.45 14 5.21 2.61 7 6.57 2.30 12 5.83 2.59 17 6.71 2.23 during preparation Lead to practical solutions 10 5.60 2.22 20 6.70 2.87 49 5.96 2.41 8 8.63 1.41 7 5.29 2.43 7 6.71 2.21 15 5.67 2.26 8 6.13 2.36 16 6.31 2.80 20 6.95 2.46 Are accessible (well written and easy to understand) 10 6.50 2.88 18 5.56 2.48 46 6.04 2.41 9 8.11 2.89 5 5.40 3.36 6 5.67 1.75 15 6.27 2.12 7 4.57 3.41 14 5.57 2.50 19 6.74 2.73 Are source of relevant information on global good 9 7.22 2.11 18 6.78 2.51 56 7.13 2.06 9 8.00 2.24 7 5.71 2.81 6 7.33 2.50 18 6.67 2.14 9 6.33 3.08 13 6.77 2.49 20 6.85 2.87 practices Are relevant to country challenges* 9 7.22 1.92 18 6.44 2.73 51 6.92 2.24 10 9.00 1.33 8 5.38 2.45 7 5.86 2.79 15 5.00 2.24 8 7.38 2.00 13 6.62 2.75 21 7.38 2.48 Are adequately disseminated* 9 5.78 2.05 19 5.37 2.65 49 5.10 2.69 8 7.25 1.91 7 4.86 3.24 8 5.38 3.25 15 4.27 2.58 8 4.13 3.00 13 4.15 2.27 21 6.71 2.45 Are translated enough into local language 7 4.14 3.48 19 3.47 2.97 49 3.82 3.11 9 5.00 3.08 8 4.00 2.78 7 4.14 3.18 18 2.56 2.36 9 4.44 3.00 13 2.31 1.89 19 4.68 2.98 Are adaptable to CAR’s specific development 9 6.67 2.35 20 6.80 2.21 60 7.10 2.44 10 9.50 0.85 10 5.90 3.00 8 5.50 3.42 19 6.58 3.01 11 7.18 2.68 17 6.35 2.80 24 7.25 2.51 challenges and country circumstances *Significantly different between stakeholder groups Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and 13 7.38 2.10 26 7.46 2.39 65 7.55 2.18 11 9.45 0.93 10 8.10 1.73 9 7.11 2.32 22 6.64 2.89 12 8.33 2.35 21 6.76 2.45 28 8.57 1.95 activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 12 6.92 2.19 29 6.59 2.37 63 6.89 2.34 10 5.90 3.63 13 7.08 2.22 9 7.22 2.22 25 6.00 2.58 12 5.67 3.55 21 6.19 2.38 25 7.96 2.44 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2017: CAR E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 11 5.09 2.21 23 3.00 2.15 51 3.61 2.18 7 7.86 3.13 12 4.08 2.91 10 4.10 3.03 21 2.90 2.23 8 3.63 3.20 18 2.89 1.68 25 4.76 2.88 The World Bank Group effectively monitors and 11 6.18 2.04 23 7.13 2.47 59 6.85 2.35 12 9.17 1.19 12 6.42 2.75 10 6.10 3.00 20 6.85 2.85 9 5.11 2.76 19 6.53 2.63 24 7.42 2.76 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews are 10 6.40 2.63 20 5.50 2.44 51 5.04 2.31 9 7.67 1.73 11 5.00 2.86 9 5.00 2.78 16 5.06 2.02 7 3.29 1.98 19 4.16 2.32 22 6.59 2.46 done in a timely fashion* The World Bank Group’s “Safeguard Policy” 9 5.44 2.83 14 6.93 2.30 35 6.29 2.12 7 8.14 1.68 8 6.88 2.64 7 6.57 2.15 14 5.29 2.67 8 6.50 2.56 13 4.08 1.98 19 7.00 2.60 requirements are reasonable* The World Bank Group’s conditions on its lending 10 6.30 3.06 17 5.65 2.45 50 5.42 2.85 9 7.11 2.47 8 7.13 2.42 9 5.78 3.03 17 5.94 2.63 5 3.80 2.77 20 4.15 2.83 20 6.55 2.93 are reasonable The World Bank Group takes decisions quickly in 11 5.82 2.52 17 4.41 2.48 54 5.33 3.03 10 7.30 2.11 9 4.78 2.99 10 4.50 3.03 21 3.33 2.20 9 4.11 3.41 19 4.11 2.64 22 5.23 2.79 CAR* Working with the World Bank Group increases 13 7.23 2.01 25 7.28 2.46 55 6.69 2.27 9 9.22 1.64 12 6.67 2.81 8 7.13 2.59 21 6.90 2.59 10 6.70 3.02 22 6.41 2.59 23 7.65 2.29 CAR’s institutional capacity Where country systems are adequate, the World 11 6.45 2.62 18 7.28 2.49 44 7.11 2.23 8 8.75 1.28 9 6.89 3.02 6 7.67 2.25 17 5.88 3.31 9 6.78 2.33 16 6.31 3.07 21 8.00 2.19 Bank Group makes appropriate use of them The World Bank Group provides effective 12 6.58 2.47 21 6.95 2.62 53 6.32 2.59 10 9.20 1.03 12 6.58 2.68 9 7.78 2.22 21 5.81 2.66 11 7.45 2.30 18 5.67 2.83 21 7.10 2.51 implementation support* *Significantly different between stakeholder groups Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 14 6.71 1.94 26 5.88 2.96 64 6.89 2.44 8 7.75 1.58 15 6.53 2.45 10 6.40 3.31 21 6.62 3.04 11 6.73 2.97 21 6.76 2.23 24 7.88 2.38 private public partnerships in CAR? (1-To no degree at all, 10-To a very significant degree) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 13 4.62 2.14 19 4.84 2.89 49 4.82 2.83 8 4.13 3.14 9 6.89 2.26 6 5.00 3.03 20 4.75 3.32 9 5.44 3.61 21 5.67 2.27 23 5.17 3.07 is adequately staffed in CAR? (1-To no degree at all, 10-To a very significant degree) 78 World Bank Group Country Opinion Survey 2017: CAR E. Working with the World Bank Group (continued) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 11 6.18 2.71 20 6.00 3.09 57 5.47 2.73 10 7.40 3.06 11 7.36 2.58 7 6.57 1.90 15 5.53 3.00 11 5.36 3.88 20 6.20 2.89 23 6.30 3.25 measures and corrects its work in real time in CAR? (1-To no degree at all, 10-To a very significant degree) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the 14 7.00 2.11 26 5.81 2.73 65 6.91 2.63 8 7.25 2.12 13 7.00 2.04 7 7.57 1.27 26 6.19 2.47 9 5.22 3.46 22 6.41 2.58 24 7.21 2.15 Government’s efforts related to refugees in CAR? (1-To no degree at all, 10-To a very significant degree) In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in CAR? (Choose no more than TWO) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Education and health 73.3% 72.4% 76.6% 75.0% 86.7% 77.8% 80.6% 76.9% 82.6% 70.4% Supporting poor and marginalized local 40.0% 31.0% 37.7% 33.3% 26.7% 44.4% 35.5% 30.8% 43.5% 29.6% communities Jobs 20.0% 13.8% 23.4% 41.7% 33.3% 22.2% 16.1% 15.4% 13.0% 25.9% Business development 13.3% 6.9% 5.2% 0.0% 0.0% 0.0% 6.5% 23.1% 4.3% 11.1% Infrastructure 26.7% 20.7% 16.9% 41.7% 6.7% 11.1% 16.1% 30.8% 13.0% 18.5% Social cohesion 26.7% 41.4% 23.4% 8.3% 40.0% 33.3% 38.7% 15.4% 34.8% 25.9% Public services 0.0% 3.4% 5.2% 0.0% 0.0% 11.1% 3.2% 0.0% 4.3% 7.4% Macro issues (fiscal accounts, balance 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 7.7% 4.3% 7.4% of payments, etc.) Don’t know 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% 79 World Bank Group Country Opinion Survey 2017: CAR E. Working with the World Bank Group (continued) Please rate how you feel when you think about the impact of the refugees in regards to…. Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other CAR’s economy A very negative impact 35.7% 26.9% 49.3% 33.3% 33.3% 66.7% 32.1% 21.4% 52.0% 38.5% A somewhat negative impact 42.9% 26.9% 25.3% 16.7% 25.0% 0.0% 21.4% 7.1% 24.0% 26.9% A somewhat positive impact 21.4% 34.6% 14.7% 16.7% 16.7% 22.2% 28.6% 57.1% 20.0% 26.9% A very positive impact 0.0% 3.8% 2.7% 8.3% 8.3% 0.0% 10.7% 0.0% 4.0% 7.7% No impact at all 0.0% 7.7% 8.0% 25.0% 16.7% 11.1% 7.1% 14.3% 0.0% 0.0% Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Social cohesion A very negative impact 30.8% 25.9% 36.6% 8.3% 16.7% 44.4% 22.2% 41.7% 40.0% 20.0% A somewhat negative impact 30.8% 29.6% 29.6% 8.3% 33.3% 11.1% 25.9% 16.7% 28.0% 40.0% A somewhat positive impact 23.1% 33.3% 19.7% 41.7% 33.3% 22.2% 29.6% 25.0% 28.0% 40.0% A very positive impact 15.4% 3.7% 4.2% 25.0% 16.7% 11.1% 14.8% 0.0% 4.0% 0.0% No impact at all 0.0% 7.4% 9.9% 16.7% 0.0% 11.1% 7.4% 16.7% 0.0% 0.0% Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other National security A very negative impact 46.2% 42.3% 41.8% 25.0% 63.6% 44.4% 37.0% 33.3% 58.3% 26.9% A somewhat negative impact 38.5% 26.9% 34.3% 16.7% 27.3% 22.2% 25.9% 33.3% 8.3% 42.3% A somewhat positive impact 15.4% 19.2% 10.4% 25.0% 0.0% 11.1% 11.1% 16.7% 20.8% 23.1% A very positive impact 0.0% 3.8% 6.0% 8.3% 9.1% 11.1% 14.8% 0.0% 8.3% 0.0% No impact at all 0.0% 7.7% 7.5% 25.0% 0.0% 11.1% 11.1% 16.7% 4.2% 7.7% Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Public service delivery A very negative impact 38.5% 12.5% 25.0% 16.7% 0.0% 22.2% 26.1% 36.4% 20.0% 24.0% A somewhat negative impact 30.8% 25.0% 35.3% 8.3% 54.5% 44.4% 30.4% 18.2% 24.0% 32.0% A somewhat positive impact 30.8% 37.5% 20.6% 25.0% 18.2% 22.2% 17.4% 18.2% 40.0% 24.0% A very positive impact 0.0% 4.2% 7.4% 0.0% 9.1% 0.0% 8.7% 9.1% 4.0% 16.0% No impact at all 0.0% 20.8% 11.8% 50.0% 18.2% 11.1% 17.4% 18.2% 12.0% 4.0% 80 World Bank Group Country Opinion Survey 2017: CAR E. Working with the World Bank Group (continued) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other CAR’s poor and marginalized A very negative impact 42.9% 22.2% 50.7% 41.7% 33.3% 55.6% 48.0% 42.9% 52.0% 46.2% A somewhat negative impact 35.7% 29.6% 19.7% 8.3% 25.0% 22.2% 28.0% 14.3% 32.0% 26.9% A somewhat positive impact 21.4% 14.8% 9.9% 8.3% 16.7% 0.0% 8.0% 21.4% 12.0% 11.5% A very positive impact 0.0% 11.1% 5.6% 8.3% 8.3% 11.1% 4.0% 0.0% 0.0% 11.5% No impact at all 0.0% 22.2% 14.1% 33.3% 16.7% 11.1% 12.0% 21.4% 4.0% 3.8% 81 World Bank Group Country Opinion Survey 2017: CAR F. The Future Role of the World Bank Group in CAR Which of the following SHOULD the World Bank Group do to make itself of greater value in CAR? (Choose no more than TWO) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Offer more innovative knowledge 26.7% 10.0% 15.2% 9.1% 13.3% 10.0% 6.5% 7.1% 20.0% 32.1% services Collaborate more effectively with 0.0% 26.7% 16.5% 27.3% 13.3% 0.0% 19.4% 0.0% 8.0% 14.3% Government clients Work faster 13.3% 13.3% 20.3% 9.1% 6.7% 10.0% 6.5% 21.4% 16.0% 10.7% Reduce the complexity of obtaining 40.0% 36.7% 35.4% 9.1% 33.3% 50.0% 25.8% 42.9% 24.0% 35.7% World Bank Group financing Listen more to the Government's arguments than the population’s 6.7% 3.3% 6.3% 9.1% 0.0% 10.0% 9.7% 0.0% 4.0% 7.1% concerns Help to bring discipline/effective supervision to implementation of 26.7% 10.0% 16.5% 18.2% 26.7% 0.0% 16.1% 14.3% 8.0% 10.7% investment projects Offer more innovative financial 6.7% 26.7% 8.9% 9.1% 6.7% 10.0% 6.5% 14.3% 4.0% 7.1% products Ensure greater selectivity in its work 6.7% 6.7% 7.6% 0.0% 0.0% 0.0% 3.2% 14.3% 4.0% 7.1% Provide more adequate data/knowledge/statistics/figures on 6.7% 0.0% 1.3% 0.0% 20.0% 10.0% 16.1% 7.1% 8.0% 0.0% CAR’s economy* Improve the competitiveness of its 6.7% 0.0% 7.6% 9.1% 0.0% 10.0% 12.9% 0.0% 4.0% 7.1% financing compared to markets Reach out more to groups outside of 20.0% 30.0% 17.7% 18.2% 20.0% 20.0% 32.3% 42.9% 36.0% 28.6% Government Increase the level of capacity 20.0% 16.7% 26.6% 27.3% 13.3% 60.0% 32.3% 7.1% 36.0% 10.7% development in the country* Improve the quality of its experts as 6.7% 10.0% 10.1% 18.2% 26.7% 0.0% 0.0% 14.3% 16.0% 17.9% related to CAR’s specific challenges Increase the level of World Bank Group 13.3% 10.0% 7.6% 36.4% 20.0% 10.0% 3.2% 7.1% 0.0% 7.1% staffing in CAR’s office* Other 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 6.5% 7.1% 8.0% 3.6% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in CAR, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in CAR? (Select only ONE response) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Financial services 35.7% 19.2% 39.5% 54.5% 23.1% 20.0% 28.1% 28.6% 29.2% 25.9% Knowledge products 7.1% 3.8% 3.9% 9.1% 23.1% 0.0% 12.5% 21.4% 16.7% 7.4% Convening services 35.7% 26.9% 18.4% 27.3% 15.4% 70.0% 31.3% 28.6% 12.5% 18.5% None of the above 0.0% 0.0% 3.9% 0.0% 0.0% 0.0% 3.1% 0.0% 4.2% 3.7% The combination is appropriate for CAR 21.4% 38.5% 31.6% 0.0% 38.5% 10.0% 15.6% 21.4% 29.2% 44.4% Don't know 0.0% 11.5% 2.6% 9.1% 0.0% 0.0% 9.4% 0.0% 8.3% 0.0% 82 World Bank Group Country Opinion Survey 2017: CAR F. The Future Role of the World Bank Group in CAR (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in CAR? (Choose no more than THREE) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Social cohesion 20.0% 36.7% 30.8% 33.3% 35.7% 44.4% 31.3% 53.8% 21.7% 39.3% Public financial management 46.7% 40.0% 50.0% 41.7% 57.1% 44.4% 62.5% 69.2% 47.8% 35.7% Reducing violence 13.3% 20.0% 20.5% 25.0% 28.6% 22.2% 18.8% 7.7% 30.4% 7.1% Access to justice systems 6.7% 20.0% 21.8% 41.7% 21.4% 11.1% 18.8% 15.4% 17.4% 14.3% Security mechanisms 20.0% 23.3% 17.9% 8.3% 21.4% 0.0% 31.3% 30.8% 17.4% 21.4% Conflict resolution mechanisms 13.3% 13.3% 15.4% 0.0% 7.1% 11.1% 15.6% 0.0% 0.0% 14.3% Access to basic services 40.0% 50.0% 35.9% 25.0% 35.7% 33.3% 21.9% 15.4% 39.1% 39.3% Capacity of state institutions 33.3% 13.3% 14.1% 0.0% 28.6% 33.3% 12.5% 23.1% 30.4% 21.4% Jobs 26.7% 26.7% 41.0% 50.0% 28.6% 77.8% 37.5% 30.8% 47.8% 50.0% Improving livelihoods 26.7% 10.0% 16.7% 33.3% 0.0% 11.1% 12.5% 15.4% 17.4% 17.9% Social safety nets 6.7% 6.7% 3.8% 0.0% 0.0% 0.0% 18.8% 7.7% 13.0% 7.1% Stimulating dialogue to promote peace 40.0% 30.0% 30.8% 25.0% 35.7% 11.1% 15.6% 23.1% 8.7% 25.0% and stability Which THREE areas below would benefit most from other donors in CAR? (Choose no more than THREE) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Social cohesion 57.1% 24.0% 41.3% 25.0% 38.5% 55.6% 58.1% 30.8% 39.1% 25.0% Public financial management* 14.3% 32.0% 21.3% 33.3% 38.5% 11.1% 9.7% 15.4% 8.7% 42.9% Reducing violence 21.4% 28.0% 24.0% 33.3% 30.8% 33.3% 25.8% 38.5% 26.1% 14.3% Access to justice systems 28.6% 28.0% 34.7% 33.3% 23.1% 22.2% 29.0% 23.1% 30.4% 35.7% Security mechanisms 50.0% 20.0% 24.0% 33.3% 38.5% 44.4% 32.3% 23.1% 39.1% 21.4% Conflict resolution mechanisms 7.1% 28.0% 17.3% 0.0% 30.8% 0.0% 19.4% 23.1% 13.0% 14.3% Access to basic services 21.4% 16.0% 17.3% 8.3% 7.7% 44.4% 19.4% 23.1% 21.7% 14.3% Capacity of state institutions 7.1% 24.0% 25.3% 41.7% 23.1% 22.2% 12.9% 7.7% 26.1% 14.3% Jobs 28.6% 20.0% 28.0% 25.0% 38.5% 22.2% 16.1% 30.8% 26.1% 35.7% Improving livelihoods 14.3% 32.0% 21.3% 16.7% 15.4% 22.2% 25.8% 15.4% 17.4% 14.3% Social safety nets 21.4% 16.0% 10.7% 0.0% 7.7% 0.0% 9.7% 15.4% 13.0% 21.4% Stimulating dialogue to promote peace 28.6% 12.0% 33.3% 33.3% 7.7% 22.2% 35.5% 53.8% 39.1% 32.1% and stability *Significantly different between stakeholder groups 83 World Bank Group Country Opinion Survey 2017: CAR G. Communication and Information Sharing How do you get most of your information about economic and social development issues in CAR? (Choose no more than TWO) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Local radio 53.3% 54.2% 52.0% 40.0% 53.3% 44.4% 61.3% 38.5% 47.8% 46.4% International radio 33.3% 37.5% 42.7% 40.0% 66.7% 22.2% 35.5% 46.2% 56.5% 28.6% Social media 20.0% 4.2% 5.3% 30.0% 13.3% 0.0% 6.5% 15.4% 4.3% 7.1% International newspapers 0.0% 8.3% 2.7% 0.0% 13.3% 11.1% 9.7% 0.0% 13.0% 10.7% Local television 6.7% 8.3% 4.0% 0.0% 0.0% 11.1% 0.0% 15.4% 0.0% 7.1% Internet 46.7% 37.5% 52.0% 30.0% 26.7% 55.6% 45.2% 38.5% 47.8% 53.6% Periodicals 6.7% 0.0% 4.0% 20.0% 0.0% 0.0% 3.2% 0.0% 0.0% 3.6% International television 6.7% 20.8% 18.7% 30.0% 20.0% 22.2% 9.7% 0.0% 13.0% 25.0% Local newspapers 20.0% 25.0% 12.0% 10.0% 6.7% 33.3% 12.9% 38.5% 17.4% 14.3% Other 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% 12.9% 0.0% 0.0% 3.6% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other World Bank Group’s publications and 50.0% 70.4% 51.9% 50.0% 46.7% 60.0% 50.0% 57.1% 40.0% 51.7% other written materials e-Newsletters 28.6% 22.2% 26.6% 8.3% 20.0% 70.0% 26.7% 14.3% 20.0% 17.2% World Bank Group’s 42.9% 40.7% 48.1% 33.3% 53.3% 30.0% 50.0% 57.1% 48.0% 51.7% seminars/workshops/conferences Mobile phones 7.1% 11.1% 17.7% 25.0% 13.3% 10.0% 6.7% 7.1% 4.0% 17.2% Direct contact with World Bank Group 21.4% 22.2% 15.2% 33.3% 20.0% 20.0% 13.3% 42.9% 24.0% 17.2% World Bank Group’s website 21.4% 18.5% 21.5% 16.7% 13.3% 10.0% 23.3% 7.1% 36.0% 20.7% Social media 7.1% 11.1% 13.9% 25.0% 33.3% 0.0% 20.0% 14.3% 8.0% 17.2% Other 14.3% 0.0% 1.3% 8.3% 0.0% 0.0% 6.7% 0.0% 4.0% 6.9% Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 23.1% 11.5% 10.4% 33.3% 14.3% 10.0% 19.4% 7.7% 20.0% 14.8% No 76.9% 88.5% 89.6% 66.7% 85.7% 90.0% 80.6% 92.3% 80.0% 85.2% Do you have reliable access to the Internet? Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 53.8% 50.0% 62.8% 50.0% 50.0% 70.0% 70.0% 50.0% 69.6% 63.0% No 46.2% 50.0% 37.2% 50.0% 50.0% 30.0% 30.0% 50.0% 30.4% 37.0% 84 World Bank Group Country Opinion Survey 2017: CAR G. Communication and Information Sharing (continued) Do you use/have you used the World Bank Group website? Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 28.6% 19.2% 13.2% 25.0% 15.4% 40.0% 32.3% 7.7% 34.8% 25.9% No 71.4% 80.8% 86.8% 75.0% 84.6% 60.0% 67.7% 92.3% 65.2% 74.1% Do you currently consult the World Bank Group social media sites? Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 14.3% 12.0% 15.4% 8.3% 14.3% 10.0% 38.7% 7.7% 4.3% 22.2% No 85.7% 88.0% 84.6% 91.7% 85.7% 90.0% 61.3% 92.3% 95.7% 77.8% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 66.7% 57.9% 63.9% 58.3% 72.7% 88.9% 51.9% 40.0% 65.0% 73.9% No 33.3% 42.1% 36.1% 41.7% 27.3% 11.1% 48.1% 60.0% 35.0% 26.1% How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work? Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Weekly 20.0% 26.1% 11.7% 16.7% 26.7% 10.0% 6.3% 28.6% 24.0% 27.6% Monthly 6.7% 8.7% 13.0% 8.3% 13.3% 0.0% 15.6% 14.3% 12.0% 17.2% A few times a year 6.7% 21.7% 13.0% 8.3% 0.0% 20.0% 21.9% 14.3% 16.0% 20.7% Rarely 53.3% 17.4% 18.2% 41.7% 13.3% 50.0% 18.8% 21.4% 20.0% 6.9% Never 13.3% 26.1% 44.2% 25.0% 46.7% 20.0% 37.5% 21.4% 28.0% 27.6% 85 World Bank Group Country Opinion Survey 2017: CAR G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 6 6.83 2.48 12 6.00 2.70 19 4.84 3.08 6 7.17 2.40 4 5.25 2.99 5 7.40 2.30 9 6.67 2.29 2 8.00 2.83 9 6.33 3.46 12 5.92 2.23 navigate I find the information on the World Bank Group’s 5 7.80 1.79 6 5.83 1.83 18 6.56 3.07 5 9.20 0.84 4 4.50 2.65 5 7.80 1.48 10 7.60 2.80 3 8.33 2.89 9 6.44 3.88 10 7.60 1.51 websites useful The World Bank Group’s social media channels are 6 6.83 2.48 10 6.40 2.88 27 7.15 2.60 4 8.25 0.96 4 6.75 1.26 2 6.50 2.12 12 9.00 1.86 4 7.50 2.89 9 6.89 3.10 16 6.63 2.78 valuable sources of information about the institution When I need information from the World Bank Group 6 5.50 3.62 10 5.50 3.24 28 5.04 3.24 6 7.67 1.97 9 6.22 2.91 3 3.00 1.00 11 5.45 3.75 5 6.80 4.09 13 4.00 3.46 17 5.76 2.97 I know how to find it The World Bank Group is responsive to my 3 4.67 2.89 8 4.63 3.16 23 4.35 3.08 5 5.40 2.97 5 5.60 2.97 2 3.00 1.41 7 5.14 2.67 3 5.33 4.51 10 4.00 3.59 12 5.50 2.50 information requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country?* Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 26.7% 34.5% 23.7% 100.0% 13.3% 50.0% 18.8% 7.7% 4.0% 39.3% No 73.3% 65.5% 76.3% 0.0% 86.7% 50.0% 81.3% 92.3% 96.0% 60.7% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in CAR? (Select only ONE response) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other The World Bank (IDA) 66.7% 76.2% 69.1% 100.0% 58.3% 57.1% 52.0% 63.6% 40.0% 66.7% The International Finance Corporation 11.1% 14.3% 2.9% 0.0% 8.3% 0.0% 8.0% 9.1% 6.7% 8.3% (IFC) The Multilateral Investment Guarantee 0.0% 4.8% 1.5% 0.0% 0.0% 14.3% 0.0% 9.1% 0.0% 8.3% Agency (MIGA) Other 22.2% 4.8% 26.5% 0.0% 33.3% 28.6% 40.0% 18.2% 53.3% 16.7% Do your projects involve both the World Bank and the IFC?* Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Yes 30.0% 43.8% 14.9% 33.3% 23.1% 0.0% 22.2% 25.0% 9.1% 53.8% No 70.0% 56.3% 85.1% 66.7% 76.9% 100.0% 77.8% 75.0% 90.9% 46.2% *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2017: CAR H. Background Information (continued) If yes, what was your view of how the two institutions work together in CAR? (Select only ONE response) Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other The two institutions work well together 33.3% 42.9% 50.0% 50.0% 33.3% 33.3% 66.7% 50.0% 35.7% 33.3% The way the two institutions work 66.7% 28.6% 30.0% 50.0% 33.3% 66.7% 33.3% 50.0% 50.0% 66.7% together needs improvement The two institutions do not work well 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% together Don’t know 0.0% 28.6% 20.0% 0.0% 33.3% 0.0% 0.0% 0.0% 14.3% 0.0% Which of the following describes most of your exposure to the World Bank Group in CAR? (Choose no more than TWO) Office of the PMU/Consultant Private Sector/ Academia/ Percentage of Respondents President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ (Responses combined) Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Observer 41.7% 48.0% 52.9% 25.0% 75.0% 55.6% 46.2% 46.2% 50.0% 53.8% Use World Bank Group reports/data 41.7% 32.0% 37.1% 25.0% 8.3% 0.0% 30.8% 23.1% 22.7% 34.6% Engage in World Bank Group 8.3% 24.0% 28.6% 50.0% 8.3% 22.2% 34.6% 15.4% 22.7% 30.8% related/sponsored events/activities Collaborate as part of my professional 33.3% 36.0% 31.4% 41.7% 50.0% 22.2% 30.8% 30.8% 13.6% 46.2% duties Use World Bank Group website for 33.3% 8.0% 8.6% 16.7% 16.7% 22.2% 26.9% 38.5% 40.9% 11.5% information, data, research, etc.* *Significantly different between stakeholder groups What’s your gender?* Office of the PMU/Consultant Private Sector/ Academia/ President/ Office of Employee of on a WBG- Local Financial Sector/ Research Institute/ Percentage of Respondents Prime Minister Minister a Ministry supported Project Government Private Bank CSO Media Think Tank Other Female 13.3% 6.7% 6.3% 0.0% 13.3% 30.0% 30.0% 14.3% 8.0% 17.2% Male 86.7% 93.3% 93.8% 100.0% 86.7% 70.0% 70.0% 85.7% 92.0% 82.8% *Significantly different between stakeholder groups 87 World Bank Group Country Opinion Survey 2017: CAR Appendix C: Responses to Indicator Questions by Geographic Location16  Bangui N=203  Other N=59 B. Overall Attitudes toward the World Bank Group Bangui Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank 171 5.81 2.63 52 6.63 2.90 Group’s effectiveness in CAR. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in CAR? (1-Strongly disagree, 10-Strongly agree) Bangui Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 161 7.02 2.59 52 7.96 2.47 in development in CAR* The World Bank Group’s work is aligned with what I 157 6.80 2.64 39 7.13 2.85 consider the development priorities for CAR *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in CAR, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Bangui Other N Mean SD N Mean SD Responsiveness to needs* 139 6.09 2.55 43 7.05 2.40 Flexibility (in terms of the institution’s products and 106 4.61 2.20 30 5.97 2.53 services)* Flexibility (in terms of changing country circumstances)* 116 5.03 2.46 38 7.05 2.47 Being inclusive* 91 4.89 2.44 30 6.73 2.39 Openness (sharing data and other information)* 123 5.54 2.55 30 6.90 2.38 Collaboration with the Government* 163 7.22 2.37 40 8.53 1.55 The speed in which it gets things accomplished on the 125 5.31 2.51 34 7.03 2.33 ground* Helping to bring discipline/effective supervision to 137 6.32 2.41 37 7.62 2.48 implementation of investment projects* Collaboration with civil society* 137 5.03 2.50 32 6.38 2.85 Staff accessibility* 117 4.20 2.44 32 5.44 2.66 Collaboration with other donors and development partners 121 6.71 2.54 34 7.50 2.25 Collaboration with the private sector* 127 5.09 2.41 31 6.13 2.74 Collaboration with the UN 114 7.69 2.30 32 8.50 1.81 Straightforwardness and honesty* 113 6.32 2.78 33 7.91 2.32 Treating clients and stakeholders in CAR with respect* 117 5.81 2.66 32 7.53 2.71 Being a long-term partner* 138 7.76 2.34 37 8.97 1.38 *Significantly different between geographic locations 16262 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 88 World Bank Group Country Opinion Survey 2017: CAR C. World Bank Group’s Effectiveness and Results Bangui Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 166 6.71 2.34 49 7.59 2.41 achieve development results in CAR?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations Bangui Other N Mean SD N Mean SD To what extent does the World Bank Group help to 153 6.59 2.51 49 7.35 2.74 build/strengthen existing country systems in CAR? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in CAR? (1-Strongly disagree, 10-Strongly agree) Bangui Other N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 155 5.85 2.67 48 7.38 2.68 needs of CAR* The World Bank Group meets CAR’s needs for knowledge 149 5.21 2.87 40 7.15 2.41 services* *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In CAR, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Bangui Other N Mean SD N Mean SD Are adaptable to CAR’s specific development challenges 141 6.67 2.59 46 7.91 2.28 and country circumstances* *Significantly different between geographic locations Bangui Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 161 7.41 2.33 54 8.37 2.06 to development results in your country?* Overall, how would you rate the technical quality of the 164 6.57 2.42 53 7.25 2.91 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Bangui Other N Mean SD N Mean SD The World Bank Group takes decisions quickly in CAR* 141 4.63 2.70 40 5.95 3.09 Where country systems are adequate, the World Bank 126 7.02 2.59 33 7.18 2.43 Group makes appropriate use of them *Significantly different between geographic locations 89 World Bank Group Country Opinion Survey 2017: CAR Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group17 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY17 CAR COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in CAR, in which sectoral areas do you believe the World Bank Group should focus most of its resources in CAR?” Collaborating with the WBG N=72 Not collaborating with the WBG N=186 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 70 5.96 2.60 170 5.24 2.89 CAR? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 69 6.45 2.43 150 5.75 2.81 Group’s effectiveness in CAR. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help CAR solve its most complicated 61 7.13 2.22 135 6.50 2.81 development challenges? (1-To no degree at all, 10-To a very significant degree) 17Only 258 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 90 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in CAR, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in CAR? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Energy 42.9% 35.2% Water and sanitation 5.7% 2.8% Pollution 0.0% 0.0% Job creation/employment 32.9% 28.5% Health 15.7% 14.0% Regional conflict and tensions 1.4% 1.7% Financial markets 0.0% 0.0% Social protection 4.3% 1.1% Gender equity 0.0% 2.8% Private sector development 11.4% 11.7% Education 37.1% 43.6% Public sector governance/reform 14.3% 25.1% Security/stabilization/reconstruction 17.1% 15.1% Global/regional integration 1.4% 3.9% Food security 8.6% 7.3% Urban development 2.9% 1.7% Judiciary reform 2.9% 6.7% Economic growth 8.6% 8.4% Disaster risk management 0.0% 0.0% Equality of opportunity 2.9% 2.8% Communicable/non-communicable diseases 0.0% 0.0% Local governance and institutions 4.3% 3.9% Information and communications technology 4.3% 5.6% Transport 27.1% 22.9% Agriculture and rural development 30.0% 28.5% Trade and exports 0.0% 0.6% Crime and violence 0.0% 0.0% Natural resource management 4.3% 8.9% Social cohesion 1.4% 4.5% Climate change 1.4% 0.0% Poverty reduction 10.0% 7.8% Anti corruption 5.7% 2.8% How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the CAR Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing 39 6.05 2.22 86 5.91 2.61 Development Policy Financing 35 6.17 1.99 81 5.94 2.15 Program-for-Results Financing 20 5.60 2.54 53 5.09 2.34 Trust funds and grants 30 5.73 2.21 58 5.48 2.49 Guarantees 21 4.38 1.53 36 4.83 2.57 IFC Investment Services 20 5.35 2.30 50 5.20 2.26 IFC Advisory Services 17 4.88 1.69 46 5.30 2.45 91 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in CAR? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 66 7.68 2.20 144 7.01 2.72 development in CAR The World Bank Group’s work is aligned with what I consider 55 7.25 2.41 136 6.71 2.79 the development priorities for CAR To what extent is the World Bank Group an effective development partner in CAR, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 54 6.98 2.38 124 6.02 2.58 Flexibility (in terms of the institution’s products and services)* 41 5.56 2.16 93 4.56 2.35 Flexibility (in terms of changing country circumstances)* 44 6.39 2.25 108 5.07 2.67 Being inclusive* 37 6.32 2.15 83 4.88 2.56 Openness (sharing data and other information)* 49 6.63 2.46 102 5.33 2.62 Collaboration with the Government 57 7.82 2.00 143 7.31 2.41 The speed in which it gets things accomplished on the 46 6.26 2.56 109 5.39 2.47 ground Helping to bring discipline/effective supervision to 57 7.26 2.47 114 6.17 2.42 implementation of investment projects* Collaboration with civil society 51 5.71 2.63 116 4.98 2.64 Staff accessibility* 46 5.24 2.60 102 4.03 2.45 Collaboration with other donors and development partners 49 7.10 2.49 104 6.81 2.53 Collaboration with the private sector* 48 5.94 2.82 108 4.97 2.32 Collaboration with the UN 43 8.14 2.11 97 7.78 2.27 Straightforwardness and honesty* 45 7.89 2.35 97 6.14 2.80 Treating clients and stakeholders in CAR with respect* 48 7.38 2.35 96 5.65 2.77 Being a long-term partner* 52 8.63 1.92 119 7.84 2.24 *Significantly different between collaborators and non-collaborators 92 World Bank Group Country Opinion Survey 2017: CAR C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in CAR? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 52 7.44 2.17 132 7.60 2.53 Gender equity 44 6.43 2.31 112 5.79 2.58 Private sector development 53 8.09 2.15 135 8.15 1.86 Education 59 9.07 1.40 149 9.34 1.24 Public sector governance/reform 56 8.89 1.57 148 8.93 1.62 Global/regional integration 47 7.34 2.14 116 7.26 2.22 Food security 56 8.59 1.76 131 8.18 2.19 Urban development 56 7.50 2.21 131 8.02 2.04 Energy 58 8.67 1.94 142 9.06 1.55 Water and sanitation 56 8.55 1.78 136 8.68 1.84 Pollution 47 6.89 2.54 114 6.85 2.46 Job creation/employment 55 8.71 1.93 145 8.87 1.78 Health 53 9.00 1.62 140 9.08 1.49 Financial markets 42 7.71 1.92 112 7.39 2.33 Transport 53 8.70 1.87 140 9.05 1.47 Agriculture and rural development 58 9.09 1.45 150 9.13 1.61 Trade and exports 47 7.53 2.00 122 7.71 2.12 Crime and violence 50 7.18 2.76 125 7.70 2.45 Natural resource management 54 8.13 1.97 135 8.09 2.40 Climate change 49 7.55 2.22 119 7.08 2.50 Poverty reduction 57 8.70 1.91 141 8.77 1.74 Anti corruption 53 8.21 2.08 133 8.69 1.79 Judiciary reform 56 8.46 1.80 138 8.61 1.83 Economic growth 53 8.66 1.79 136 8.88 1.52 Disaster risk management 47 6.70 2.76 116 6.70 2.55 Equality of opportunity 49 7.24 2.56 126 7.64 2.40 Communicable/non-communicable diseases 50 7.40 2.19 120 7.71 2.17 Information and communications technology 53 8.19 1.92 131 8.15 1.92 Security/stabilization/reconstruction 56 8.66 2.07 140 8.81 2.04 Regional conflict and tensions 48 7.50 2.27 119 7.58 2.46 Local governance and institutions 55 7.82 2.05 129 8.24 1.93 Social cohesion 56 8.21 1.99 143 8.34 2.20 93 World Bank Group Country Opinion Survey 2017: CAR C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in CAR? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 37 5.00 2.66 88 5.38 3.01 Gender equity 32 5.56 2.27 77 4.83 2.48 Private sector development 41 6.29 2.64 94 5.65 2.68 Education 53 7.40 2.36 128 7.42 2.39 Public sector governance/reform 47 7.45 2.31 111 7.01 2.30 Global/regional integration 33 6.15 2.48 80 6.09 2.55 Food security 44 6.66 2.81 94 6.05 2.73 Urban development 48 6.40 2.46 96 5.55 2.61 Energy 44 6.41 2.69 106 5.69 2.89 Water and sanitation 48 6.52 2.74 111 6.07 2.79 Job creation/employment 45 6.04 2.70 93 5.13 2.99 Health 48 7.23 2.43 115 6.76 2.64 Transport 47 6.79 2.69 109 6.19 2.98 Agriculture and rural development 48 6.75 2.52 118 6.66 2.70 Trade and exports 33 5.55 2.67 82 4.87 2.80 Crime and violence 29 5.62 2.98 86 4.58 2.75 Natural resource management 39 6.10 2.69 91 5.15 2.74 Climate change* 38 6.05 2.76 88 4.74 2.83 Poverty reduction 52 6.69 2.56 107 6.09 2.77 Anti corruption* 39 6.64 2.86 97 5.11 2.90 Economic growth 41 6.66 2.52 102 6.00 2.79 Equality of opportunity 34 5.56 2.95 83 4.93 2.93 Communicable/non-communicable diseases 38 7.18 2.48 96 6.30 2.67 Information and communications technology 38 6.21 2.70 82 5.29 2.87 Security/stabilization/reconstruction 45 6.53 2.76 95 5.75 2.79 Regional conflict and tensions 30 5.43 2.65 87 5.17 3.06 Local governance and institutions 44 6.23 2.67 93 5.46 2.91 Social cohesion 45 6.60 2.82 97 5.77 2.92 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 62 7.11 2.42 148 6.77 2.40 achieve development results in CAR? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group help to 63 7.00 2.57 132 6.67 2.60 build/strengthen existing country systems in CAR? (1-To no degree at all, 10-To a very significant degree) 94 World Bank Group Country Opinion Survey 2017: CAR C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in CAR? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 56 6.82 2.51 142 5.92 2.80 needs of CAR* The World Bank Group meets CAR’s needs for knowledge 56 5.84 2.85 130 5.52 2.92 services *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In CAR, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 43 7.12 2.18 113 7.31 2.08 Include appropriate level of stakeholder involvement during 48 6.06 2.12 97 6.01 2.33 preparation Lead to practical solutions 49 6.51 2.56 105 6.17 2.46 Are accessible (well written and easy to understand) 48 6.52 2.58 95 5.83 2.56 Are source of relevant information on global good practices 51 7.20 2.24 109 6.81 2.42 Are relevant to country challenges 50 7.16 2.34 106 6.62 2.52 Are adequately disseminated* 50 5.94 2.57 102 4.95 2.73 Are translated enough into local language 46 3.98 2.68 107 3.53 2.97 Are adaptable to CAR’s specific development challenges and 57 7.12 2.52 126 6.87 2.67 country circumstances *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 65 7.65 2.30 146 7.65 2.31 development results in your country? Overall, how would you rate the technical quality of the World 65 6.83 2.46 146 6.63 2.61 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 95 World Bank Group Country Opinion Survey 2017: CAR E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 54 4.72 2.54 128 3.41 2.52 The World Bank Group effectively monitors and evaluates the 63 7.41 2.30 133 6.61 2.69 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 53 5.94 2.15 116 5.03 2.61 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 46 6.87 2.21 86 5.86 2.62 reasonable* The World Bank Group’s conditions on its lending are 51 6.27 2.51 109 5.39 2.98 reasonable The World Bank Group takes decisions quickly in CAR 51 5.47 2.42 128 4.55 2.97 Working with the World Bank Group increases CAR’s 56 7.07 2.50 138 7.04 2.45 institutional capacity Where country systems are adequate, the World Bank Group 46 7.11 2.36 109 7.07 2.66 makes appropriate use of them The World Bank Group provides effective implementation 55 6.96 2.52 128 6.56 2.65 support *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 61 6.80 2.55 148 6.78 2.59 partnerships in CAR? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 51 4.92 2.67 122 5.07 2.89 adequately staffed in CAR? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 54 6.56 2.63 126 5.90 3.02 measures and corrects its work in real time in CAR? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the Government’s efforts related to 58 6.33 2.49 150 6.70 2.57 refugees in CAR? (1-To no degree at all, 10-To a very significant degree) 96 World Bank Group Country Opinion Survey 2017: CAR G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 30 6.27 2.39 53 5.77 2.97 I find the information on the World Bank Group’s websites 25 7.36 2.10 47 6.79 2.98 useful The World Bank Group’s social media channels are valuable 26 7.19 2.23 66 7.17 2.72 sources of information about the institution When I need information from the World Bank Group I know 32 6.56 2.94 74 4.96 3.28 how to find it* The World Bank Group is responsive to my information 27 5.48 2.74 50 4.40 3.01 requests and inquiries *Significantly different between collaborators and non-collaborators 97 World Bank Group Country Opinion Survey 2017: CAR Appendix E: Responses to Selected Questions by Year18 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2012 respondents and the total number of respondents indicated may differ from those reported in the FY 2012 COS report. FY 2017 Number of comparable respondents = 251 FY 2012 Number of comparable respondents = 275 By weighting, the FY 2017 and FY 2012 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2017 FY 2012 Office of the President/Prime Minister/Minister 10.0% 10.0% Office of Parliamentarian 3.0% 3.0% Government Institutions 33.0% 33.0% Local Government 5.0% 5.0% Bilateral/Multilateral Agencies 4.0% 4.0% Civil Society 23.0% 23.0% Private Sector 6.0% 6.0% Academia 9.0% 9.0% Media 7.0% 7.0% A. General Issues facing CAR In general would you say that CAR is headed in...?* Percentage of Respondents FY 2017 FY 2012 The right direction 64.6% 44.6% The wrong direction 14.6% 26.8% Not sure 20.8% 28.6% *Significantly different between FY2017 and FY2012 B. Overall Attitudes toward the World Bank Group FY 2017 FY 2012 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 235 5.35 2.86 265 5.03 2.45 CAR? (1-Not familiar at all, 10-Extremely familiar) FY 2017 FY 2012 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 213 5.73 2.80 237 5.36 2.22 Group’s effectiveness in CAR. (1-Not effective at all, 10-Very effective) 18Only those questions that were asked in the FY 2012 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 98 World Bank Group Country Opinion Survey 2017: CAR B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in CAR? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2012 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 203 7.07 2.61 251 5.90 2.60 development in CAR* The World Bank Group’s work is aligned with what I consider 188 6.77 2.72 246 5.99 2.61 the development priorities for CAR* *Significantly different between FY2017 and FY2012 To what extent is the World Bank Group an effective development partner in CAR, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2017 FY 2012 N Mean SD N Mean SD Responsiveness to needs 172 6.22 2.63 204 5.83 2.48 Flexibility (in terms of the institution’s products and services)* 127 4.90 2.36 205 5.60 2.36 Flexibility (in terms of changing country circumstances) 149 5.41 2.66 212 5.64 2.38 Being inclusive 119 5.28 2.56 200 5.81 2.35 Openness (sharing data and other information) 148 5.77 2.56 210 6.11 2.48 Collaboration with the Government* 188 7.46 2.28 241 6.97 2.55 The speed in which it gets things accomplished on the 153 5.68 2.48 ground Helping to bring discipline/effective supervision to 165 6.53 2.45 implementation of investment projects Collaboration with civil society 162 5.09 2.64 Staff accessibility* 144 4.36 2.57 211 5.62 2.52 Collaboration with other donors and development partners 148 6.84 2.47 217 7.21 2.45 Collaboration with the private sector 149 5.37 2.46 Collaboration with the UN 136 7.91 2.24 Straightforwardness and honesty 133 6.60 2.74 206 6.77 2.19 Treating clients and stakeholders in CAR with respect 137 6.35 2.67 218 6.16 2.48 Being a long-term partner 163 8.10 2.13 *Significantly different between FY2017 and FY2012 99 World Bank Group Country Opinion Survey 2017: CAR C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in CAR? (1-Not effective at all, 10-Very effective) FY 2017 FY 2012 N Mean SD N Mean SD Social protection* 122 5.18 2.90 219 4.62 2.19 Gender equity 108 4.94 2.38 222 5.00 2.23 Private sector development* 133 5.78 2.61 225 5.02 2.05 Education* 176 7.39 2.41 240 6.23 2.37 Food security* 135 6.07 2.74 224 5.08 2.30 Urban development* 141 5.81 2.56 228 5.13 2.24 Energy* 148 5.88 2.85 228 4.46 2.57 Water and sanitation* 153 6.08 2.78 236 5.01 2.35 Job creation/employment* 137 5.30 2.89 229 4.70 2.44 Health 158 6.79 2.61 240 6.51 2.25 Transport* 153 6.26 2.95 234 5.21 2.31 Trade and exports 113 4.87 2.71 212 4.88 2.34 Crime and violence 113 4.54 2.71 219 4.22 2.51 Natural resource management* 125 5.34 2.74 214 4.22 2.54 Climate change 121 5.05 2.84 211 4.52 2.42 Poverty reduction* 155 6.07 2.72 247 5.23 2.36 Anti corruption 133 5.45 2.96 242 5.77 3.00 Economic growth* 142 6.09 2.77 235 5.12 2.34 Equality of opportunity 118 5.01 2.79 215 4.58 2.30 Communicable/non-communicable diseases 128 6.54 2.58 238 6.34 2.20 Information and communications technology 116 5.45 2.83 228 5.34 2.43 Security/stabilization/reconstruction* 135 6.03 2.76 220 5.04 2.25 Regional conflict and tensions 112 5.06 2.90 221 4.82 2.27 Local governance and institutions* 137 5.62 2.79 217 5.08 2.20 Social cohesion* 138 6.03 2.90 216 4.68 2.25 *Significantly different between FY2017 and FY2012 FY 2017 FY 2012 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 206 6.81 2.39 232 5.67 2.02 achieve development results in CAR?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2017 and FY2012 To what extent do you agree with the following statements about the World Bank Group in CAR? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2012 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 191 6.12 2.73 235 5.62 2.63 needs of CAR The World Bank Group meets CAR’s needs for knowledge 181 5.68 2.83 230 5.70 2.35 services 100 World Bank Group Country Opinion Survey 2017: CAR D. The World Bank Group’s Knowledge Work and Activities In CAR, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2017 FY 2012 N Mean SD N Mean SD Are timely* 148 7.16 2.11 227 6.44 2.81 Include appropriate level of stakeholder involvement during 139 6.03 2.29 223 6.03 2.49 preparation Lead to practical solutions 149 6.23 2.41 Are accessible (well written and easy to understand) 140 6.09 2.50 211 6.08 2.49 Are source of relevant information on global good practices* 157 6.95 2.25 214 6.40 2.43 Are relevant to country challenges 149 6.59 2.46 Are adequately disseminated* 149 5.15 2.68 217 6.15 2.81 Are translated enough into local language* 152 3.61 2.87 216 5.61 2.33 Are adaptable to CAR’s specific development challenges and 179 6.85 2.68 224 6.19 2.48 country circumstances* *Significantly different between FY2017 and FY2012 FY 2017 FY 2012 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 204 7.47 2.42 235 6.50 2.24 development results in your country?* Overall, how would you rate the technical quality of the World 209 6.63 2.60 237 5.97 2.11 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2017 and FY2012 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2012 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 177 3.81 2.59 241 5.78 3.15 The World Bank Group effectively monitors and evaluates the 187 6.88 2.61 260 6.87 2.46 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 162 5.27 2.41 242 5.57 2.69 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 129 6.15 2.42 229 6.29 2.55 reasonable The World Bank Group’s conditions on its lending are 156 5.66 2.81 246 6.73 2.48 reasonable* The World Bank Group takes decisions quickly in CAR 177 4.67 2.82 Working with the World Bank Group increases CAR’s 185 6.95 2.47 248 6.92 2.58 institutional capacity Where country systems are adequate, the World Bank Group 149 6.91 2.62 226 6.92 2.53 makes appropriate use of them The World Bank Group provides effective implementation 179 6.60 2.59 243 6.39 2.37 support *Significantly different between FY2017 and FY2012 101 World Bank Group Country Opinion Survey 2017: CAR E. Working with the World Bank Group (continued) FY 2017 FY 2012 N Mean SD N Mean SD To what extent do you believe the World Bank Group is 170 5.00 2.90 223 5.59 2.20 adequately staffed in CAR?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2017 and FY2012 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Percentage of Respondents FY 2017 FY 2012 Yes 16.2% 48.4% No 83.8% 51.6% *Significantly different between FY2017 and FY2012 Do you have reliable access to the Internet?* Percentage of Respondents FY 2017 FY 2012 Yes 62.9% 52.9% No 37.1% 47.1% *Significantly different between FY2017 and FY2012 Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2017 FY 2012 Yes 24.2% 28.6% No 75.8% 71.4% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2012 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 81 6.23 2.64 114 5.13 2.96 I find the information on the World Bank Group’s websites 76 7.12 2.68 113 5.82 2.96 useful* The World Bank Group’s social media channels are valuable 92 7.48 2.49 sources of information about the institution When I need information from the World Bank Group I know 104 5.49 3.27 137 5.69 2.73 how to find it The World Bank Group is responsive to my information 75 4.90 2.92 149 4.86 2.63 requests and inquiries *Significantly different between FY2017 and FY2012 102 World Bank Group Country Opinion Survey 2017: CAR Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in CAR? (Choose no more than TWO) collaborate/work with the World Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank 5.75 6.45 6.30 5.77 5.79 6.58 5.88 6.50 5.95 6.21 6.10 5.76 Group’s effectiveness in CAR. Overall the World Bank Group currently plays a relevant role 7.01 7.68 7.57 7.02 7.12 7.73 7.07 7.96 7.39 7.16 7.31 7.29 in development in CAR The World Bank Group’s work is aligned with what I 6.71 7.25 7.16 6.55 6.64 7.35 6.76 7.20 6.79 6.98 6.82 7.06 consider the development priorities for CAR Responsiveness to needs 6.02 6.98 6.52 6.09 6.11 6.74 6.15 6.83 6.25 6.41 6.30 6.35 Flexibility (in terms of the institution’s products and services) 4.56 5.56 4.89 4.93 4.90 4.93 4.82 5.20 4.77 5.12 4.96 4.67 Flexibility (in terms of changing country circumstances) 5.07 6.39 5.94 5.10 5.28 6.06 5.25 6.33 5.36 5.87 5.59 5.36 Being inclusive 4.88 6.32 5.66 5.21 5.17 6.06 5.07 6.43 5.68 5.07 5.34 5.86 Openness (sharing data and other information) 5.33 6.63 6.16 5.41 5.65 6.15 5.65 6.39 5.66 6.03 5.85 5.65 Collaboration with the Government 7.31 7.82 7.65 7.28 7.34 7.77 7.36 7.86 7.52 7.39 7.45 7.54 The speed in which it gets things accomplished on the 5.39 6.26 5.73 5.88 5.86 5.70 5.65 6.32 5.82 5.78 5.75 6.04 ground Helping to bring discipline/effective supervision to 6.17 7.26 6.80 6.39 6.47 6.89 6.41 7.23 6.60 6.66 6.62 6.61 implementation of investment projects Collaboration with civil society 4.98 5.71 5.28 5.17 5.27 5.11 5.14 5.49 5.05 5.51 5.23 5.19 Staff accessibility 4.03 5.24 4.68 4.18 4.35 4.65 4.31 4.86 4.37 4.57 4.41 4.61 Collaboration with other donors and development partners 6.81 7.10 7.11 6.79 6.90 7.09 6.86 7.25 6.98 6.93 6.86 7.40 Collaboration with the private sector 4.97 5.94 5.81 4.97 5.39 5.40 5.30 5.67 5.25 5.65 5.23 6.00 Collaboration with the UN 7.78 8.14 8.03 7.70 7.84 7.95 7.77 8.18 8.01 7.65 7.83 8.08 Straightforwardness and honesty 6.14 7.89 6.87 6.47 6.47 7.07 6.49 7.22 6.44 7.04 6.73 6.36 Treating clients and stakeholders in CAR with respect 5.65 7.38 6.45 5.95 6.07 6.51 6.05 6.71 6.15 6.30 6.13 6.60 Being a long-term partner 7.84 8.63 8.43 7.57 7.89 8.31 7.91 8.38 8.01 8.05 7.94 8.36 To what extent does the World Bank Group’s work help to 6.77 7.11 7.31 6.55 6.71 7.45 6.66 7.67 6.98 6.89 7.03 6.61 achieve development results in CAR? To what extent does the World Bank Group help to 6.67 7.00 7.27 6.25 6.30 7.78 6.56 7.37 6.73 6.87 6.98 5.91 build/strengthen existing country systems in CAR? The World Bank Group’s financial instruments meet the 5.92 6.82 6.40 5.95 5.94 6.74 6.02 6.62 6.26 6.05 6.26 5.88 needs of CAR The World Bank Group meets CAR’s needs for knowledge 5.52 5.84 5.97 5.36 5.53 5.96 5.47 6.28 5.71 5.61 5.78 5.22 services How frequently do you consult World Bank Group’s 3.60 2.85 3.11 3.52 3.41 3.10 3.37 3.15 3.36 3.22 3.38 3.02 knowledge work and activities in the work you do? Are adaptable to CAR’s specific development challenges 6.87 7.12 7.16 6.94 6.89 7.36 6.77 7.79 7.36 6.47 6.90 7.74 and country circumstances Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 7.65 7.65 7.88 7.43 7.45 8.14 7.50 8.13 7.75 7.52 7.71 7.53 development results in your country? Overall, how would you rate the technical quality of the World 6.63 6.83 7.14 6.39 6.54 7.31 6.67 7.07 6.57 7.22 6.91 6.28 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in CAR 4.55 5.47 5.12 4.53 4.42 5.71 4.59 5.51 4.79 4.95 4.96 4.40 Where country systems are adequate, the World Bank Group 7.07 7.11 7.33 6.77 6.97 7.30 6.81 7.82 7.18 6.91 7.07 7.10 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 103 World Bank Group Country Opinion Survey 2017: CAR Appendix G: CAR FY 2017 Questionnaire World Bank Group Country Survey FY 2017 – Central African Republic (CAR) The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in CAR or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in CAR, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in CAR. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 104 World Bank Group Country Opinion Survey 2017: CAR SECTION A: GENERAL ISSUES FACING CENTRAL AFRICAN REPUBLIC A1. In general would you say that CAR is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in CAR. Please identify which of the following you consider the most important development priorities in CAR. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Transport (e.g., roads, bridges, transportation) assistance) 2 Gender equity 18 Agriculture and rural development 3 Private sector development 19 Trade and exports 4 Education 20 Crime and violence 5 Security/stabilization/reconstruction 21 Social cohesion Public sector governance/reform (i.e., government Natural resource management (e.g., diamond, 6 effectiveness, public financial management, public 22 forest, mining, etc.) expenditure, fiscal system reform) 7 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 8 Food security 24 Poverty reduction 9 Urban development 25 Anti corruption 10 Energy 26 Judiciary reform 11 Water and sanitation 27 Economic growth 12 Regional conflict and tensions 28 Local governance and institutions 13 Pollution 29 Disaster risk management 14 Job creation/employment 30 Equality of opportunity (i.e., social inclusion) 15 Health 31 Communicable/non-communicable diseases 16 Financial markets 32 Information and communications technology 105 World Bank Group Country Opinion Survey 2017: CAR SECTION A: GENERAL ISSUES A3. The reduction of poverty is a concept that requires work in many areas to improve the living conditions of the most vulnerable populations. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in CAR? (Choose no more than THREE) 1 Economic growth 17 Water and sanitation 2 Disaster risk management 18 Pollution 3 Equality of opportunity (i.e., social inclusion) 19 Job creation/employment 4 Communicable/non-communicable diseases 20 Health 5 Local governance and institutions 21 Security/stabilization/reconstruction 6 Information and communications technology 22 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 7 23 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 8 Agriculture and rural development 24 Gender equity 9 Trade and exports 25 Private sector development 10 Crime and violence 26 Education 11 Climate change (e.g., mitigation, adaptation) 27 Global/regional integration 12 Transport (e.g., roads, bridges, transportation) 28 Food security 13 Social cohesion 29 Regional conflict and tensions 14 Energy 30 Urban development 15 Anti corruption Natural resource management (e.g., diamond, 31 16 Judiciary reform forest, mining, etc.) 106 World Bank Group Country Opinion Survey 2017: CAR SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in CAR? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 107 World Bank Group Country Opinion Survey 2017: CAR SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in CAR? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in CAR? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 108 World Bank Group Country Opinion Survey 2017: CAR SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in CAR? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in CAR. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help CAR solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in CAR, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in CAR? (Choose no more than THREE) 1 Energy 17 Judiciary reform 2 Water and sanitation 18 Economic growth 3 Pollution 19 Disaster risk management 4 Job creation/employment 20 Equality of opportunity (i.e., social inclusion) 5 Health 21 Communicable/non-communicable diseases 6 Regional conflict and tensions 22 Local governance and institutions 7 Financial markets 23 Information and communications technology Social protection (e.g., pensions, targeted social 8 24 Transport (e.g., roads, bridges, transportation) assistance) 9 Gender equity 25 Agriculture and rural development 10 Private sector development 26 Trade and exports 11 Education 27 Crime and violence Public sector governance/reform (i.e., government Natural resource management (e.g., diamond, 12 effectiveness, public financial management, public 28 forest, mining, etc.) expenditure, fiscal system reform) 13 Security/stabilization/reconstruction 29 Social cohesion 14 Global/regional integration 30 Climate change (e.g., mitigation, adaptation) 15 Food security 31 Poverty reduction 16 Urban development 32 Anti corruption 109 World Bank Group Country Opinion Survey 2017: CAR SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in CAR? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Strategy formulation (e.g., PRSP assistance)   12 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in CAR? (Choose no more than TWO) 1 World Bank Group’s processes too complex 2 Not willing to honestly criticize policies and reform efforts in the country 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 5 Not aligned with other donors’ work 6 Not aligned with country priorities 7 Not adequately sensitive to political/social realities in CAR 8 Too influenced by developed countries 9 Not exploring alternative policy options 10 Not collaborating enough with stakeholders outside the Government 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Arrogant in its approach 14 Not client focused 15 The credibility of its knowledge/data 16 Not focused enough on issues that are unique to post-conflict countries 17 Inadequate number of World Bank Group staff members located in the country 18 Other (please specify): __________________________________________________ 19 Don’t know 110 World Bank Group Country Opinion Survey 2017: CAR SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in CAR? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the CAR Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 Guarantees 1 2 3 4 5 6 7 8 9 10  6 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  7 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 9 Foundations 2 Youth/university groups 10 Media 3 Private sector 11 UN and regional peace keeping forces 4 Local government 12 Emerging donors 5 Donor community 13 UN agencies Regional organizations (e.g., Central African Economic 6 NGOs/Community Based Organizations 14 and Monetary Community (CEMAC), Economic Community of Central African States (ECCAS)) 7 Academia/think tanks/research institutes 15 Other (please specify): _____________________ 8 Parliament 16 Don’t know 111 World Bank Group Country Opinion Survey 2017: CAR SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent do you agree with the following statements about the World Bank Group’s work in CAR? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in CAR The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for CAR To what extent is the World Bank Group an effective development partner in CAR, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  B25 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in CAR with B26 1 2 3 4 5 6 7 8 9 10  respect B27 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B28. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration 112 World Bank Group Country Opinion Survey 2017: CAR SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B29. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 The Government works inefficiently 5 Poor donor coordination 6 The World Bank Group is not sensitive enough to political/social realities on the ground 7 Lack of/inadequate levels of capacity in Government 8 There is not an adequate level of citizen/civil society participation 9 The World Bank Group works too slowly 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ 113 World Bank Group Country Opinion Survey 2017: CAR SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in CAR? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., diamond, forest, 19 1 2 3 4 5 6 7 8 9 10  mining, etc.) 20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  27 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  28 Information and communications technology 1 2 3 4 5 6 7 8 9 10  29 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  30 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10  31 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  32 Social cohesion 1 2 3 4 5 6 7 8 9 10  114 World Bank Group Country Opinion Survey 2017: CAR SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in CAR? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Job creation/employment 1 2 3 4 5 6 7 8 9 10  12 Health 1 2 3 4 5 6 7 8 9 10  13 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  14 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Crime and violence 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., diamond, forest, 17 1 2 3 4 5 6 7 8 9 10  mining, etc.) 18 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  19 Poverty reduction 1 2 3 4 5 6 7 8 9 10  20 Anti corruption 1 2 3 4 5 6 7 8 9 10  21 Economic growth 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  23 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  24 Information and communications technology 1 2 3 4 5 6 7 8 9 10  25 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  26 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10  27 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  28 Social cohesion 1 2 3 4 5 6 7 8 9 10  115 World Bank Group Country Opinion Survey 2017: CAR SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in CAR? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in CAR? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in CAR? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of CAR The World Bank Group meets CAR’s needs for C6 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 116 World Bank Group Country Opinion Survey 2017: CAR SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In CAR, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to CAR’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 117 World Bank Group Country Opinion Survey 2017: CAR SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in CAR Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  CAR’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in CAR? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. To what extent do you believe the World Bank Group is adequately staffed in CAR? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E12. To what extent do you believe the World Bank Group measures and corrects its work in real time in CAR? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 118 World Bank Group Country Opinion Survey 2017: CAR SECTION E: WORKING WITH THE WORLD BANK GROUP E13. To what extent do you believe that the donor community is doing enough to support the Government’s efforts related to refugees in CAR? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree E14. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in CAR? (Choose no more than TWO) 1 Education and health 2 Supporting poor and marginalized local communities 3 Jobs 4 Business development 5 Infrastructure 6 Social cohesion 7 Public services 8 Macro issues (fiscal accounts, balance of payments, etc.) 9 Don’t know 10 Other (please specify):_____________________________ E15. Please rate how you feel when you think about the impact of the refugees in regards to…. A very negative A somewhat A somewhat A very positive No impact impact negative impact positive impact impact at all 1 CAR’s economy      2 Social cohesion      3 National security      4 Public service delivery      CAR’s poor and 5      marginalized 119 World Bank Group Country Opinion Survey 2017: CAR SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN CAR F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in CAR? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Listen more to the Government's arguments than the population’s concerns 6 Help to bring discipline/effective supervision to implementation of investment projects 7 Offer more innovative financial products 8 Ensure greater selectivity in its work 9 Provide more adequate data/knowledge/statistics/figures on CAR’s economy 10 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 11 Reach out more to groups outside of Government 12 Increase the level of capacity development in the country 13 Improve the quality of its experts as related to CAR’s specific challenges 14 Increase the level of World Bank Group staffing in CAR’s office 15 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in CAR, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in CAR? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Technical assistance 4 None of the above 5 The combination is appropriate for CAR 6 Don’t know 120 World Bank Group Country Opinion Survey 2017: CAR SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN CAR F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit Group playing a leading role among most from other donors international partners in CAR? in CAR? 1 Social cohesion   2 Public financial management   3 Reducing violence   4 Access to justice systems   5 Security mechanisms   6 Conflict resolution mechanisms   7 Access to basic services   8 Capacity of state institutions   9 Jobs   10 Improving livelihoods   11 Social safety nets   Stimulating dialogue to promote peace 12   and stability 121 World Bank Group Country Opinion Survey 2017: CAR SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in CAR? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 122 World Bank Group Country Opinion Survey 2017: CAR SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 123 World Bank Group Country Opinion Survey 2017: CAR SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? 1 Yes 2 No 124 World Bank Group Country Opinion Survey 2017: CAR SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in CAR? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in CAR? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in CAR? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Bangui 2 Bouar 3 Bossangoa 4 Mbaïki 5 Autres villes 6 Zones rurales Thank you for completing the survey! 125