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Social Development How To Series

 

February 2008 - present

 

The World Bank Social Development Department presents the "How to Series", a set of occasional papers aimed at synthesizing social development research and operational best practices in a format which is easily accessible to development practitioners.

 

Sub-series:

Governance and Anticorruption How-to Notes

Link to Series page:

http://www-esd.worldbank.org/sdvpubs/index.cfm



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Interactive community mapping : improving service delivery and empowering communities (Inglês)

Mapping presents a compelling way to demystify complex data and concepts into useful visual information that most people can understand regardless of language, level of literacy, or culture. ... Exibir mais +

Documento de Trabalho 89087 JUN 01, 2014

Shkabatur, Jennifer; Kumagai, Saki Disclosed

Rapid feedback : the role of community scorecards in improving service delivery (Inglês)

Social accountability tools are increasingly recognized as a means of improving service delivery and governance in World Bank-supported projects. ... Exibir mais +

Documento de Trabalho 88497 JAN 01, 2014

Post, David; Agarwal, Sanjay; Venugopal, Varsha Disclosed

Conducting social assessments in urban solid waste management projects (Inglês)

The social issues involved in solid waste management (SWM) projects are oftentimes complex and city specific; solutions require a solid understanding of technical, social, and cultural issues. ... Exibir mais +

Documento de Trabalho 81989 JUN 01, 2013

Wang, Chaogang; Darendeliler, Zeynep Disclosed

Conducting social assessments in urban transport projects (Inglês)

The social issues involved in urban transport projects are oftentimes complex and city specific; solutions require a solid understanding of technical, social, and cultural issues. ... Exibir mais +

Documento de Trabalho 81990 JUN 01, 2013

Wang, Chaogang; Darendeliler, Zeynep Disclosed

Citizen report cards : monitoring citizen perspectives to improve service delivery (Inglês)

The delivery of public services in many developing countries is often inefficient and inadequate, marked by nonresponsive agencies and political leadership as well as corruption. ... Exibir mais +

80449 JAN 01, 2013

Agarwal,Sanjay; Post,David; Venugopal,Varsha Disclosed

How-to notes : using demand-side governance approaches to identify and manage risks in projects : Using demand-side governance approaches to identify and manage risks in projects (Inglês)

This note offers task teams a process-oriented guide for using demand-for-good governance (DFGG) and social accountability approaches to identify and manage risks in World Bank-financed projects. ... Exibir mais +

Documento de Trabalho 71261 JAN 01, 2012

Van Wicklin III, Warren A. Disclosed

Citizen charters : enhancing service delivery through accountability (Inglês)

Improving the quality of service delivery is a challenge in many developing countries. Citizens often find it difficult to hold government and other service providers accountable, precisely because they are not aware of the procedures and expectations that govern service providers' conduct in the realm of service delivery. ... Exibir mais +

Documento de Trabalho 63890 AUG 17, 2011

Post, David; Agarwal, Sanjay Disclosed

Citizen Service centers : enhancing access, improving service delivery, and reducing corruption (Inglês)

In many developing countries, citizens are often required to visit multiple locations to access government services, and they may receive little or no information about public services or service delivery standards. ... Exibir mais +

Documento de Trabalho 63891 AUG 17, 2011

Post, David; Agarwal, Sanjay Disclosed

Feedback matters : designing effective grievance redress mechanisms for bank-financed projects : The theory of grievance redress (Inglês)

This note aims to provide project teams with a better understanding of Grievance Redress Mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders' inquiries, suggestions, concerns, and complaints. ... Exibir mais +

Informativo 63910 JAN 01, 2011

Post, David; Agarwal, Sanjay Disclosed

Feedback matters : designing effective grievance redress mechanisms for bank-financed projects (Vol. 2) : The practice of grievance redress (Inglês)

This note aims to provide project teams with a better understanding of Grievance Redress Mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders' inquiries, suggestions, concerns, and complaints. ... Exibir mais +

Informativo 63910 JAN 01, 2011

Post, David; Agarwal, Sanjay Disclosed

How, when, and why to use demand-side governance approaches in projects (Inglês)

This note, how, when, and why to use demand-side governance approaches in projects, offers a process-oriented guide to strengthening demand-side governance approaches in World Bank projects with a step-by-step approach for determining how Demand For Good Governance (DFGG) tools and approaches can be applied to different types of Bank-funded projects. ... Exibir mais +

Informativo 63904 JAN 01, 2011

Agarwal, Sanjay; Van, Warren A. Disclosed

Social development and mining : reducing risk, improving governance, and contributing to local development (Inglês)

When the price of commodities inevitably rebounds in the future, mineral rich countries will be presented with a major opportunity to harness the power of mining revenues for sustainable development. ... Exibir mais +

Informativo 51407 JUL 01, 2009

Post, David Disclosed

Striking a balance : integrating community priorities and natural resource management in CDD operations (Inglês)

As environmental issues have been thrust to the forefront of the development agenda in recent years, Community Driven Development (CDD) operations potentially represent an attractive option for advancing Natural Resource Management (NRM) objectives. ... Exibir mais +

Informativo 51405 JAN 01, 2009

Post, David Disclosed

For the people, by the people : community participation, voice and representation in CDD and NRM operations (Inglês)

To remain true to their participatory principles, effective Community Driven Development CDD interventions must not only target the right communities, but also put measures in place that ensure that representative decision-making processes drive all phases of the operation. ... Exibir mais +

Informativo 51406 JAN 01, 2009

Post, David Disclosed

Money matters : designing effective CDD disbursement mechanisms (Inglês)

This note concerns one of the key challenges associated with Community Driven Development (CDD) approaches is how to disburse funds to communities in an efficient and transparent way. ... Exibir mais +

Informativo 43094 FEB 01, 2008

Post, David; Disclosed

CDD and elite capture : reframing the conversation (Inglês)

Power over local decision making has been always been, and continues to be, concentrated among elites. Indeed, even in developed countries where democracy is well established, elites have disproportionate influence over community decisions. ... Exibir mais +

Informativo 43083 FEB 01, 2008

Post, David; Disclosed

Community impact : demonstrating results to clients (Inglês)

Many Community Driven Development (CDD) goals, such as increasing social capital and participation, are difficult to measure. It can therefore be challenging for task teams to demonstrate the benefits of CDD projects to clients. ... Exibir mais +

Informativo 43087 FEB 01, 2008

Post, David; Disclosed

Clarifying challenges in conflict and post-conflict settings (Inglês)

In order to overcome the challenges posed by conflict and post-conflict environments, task teams must develop a strong understanding of countries' social and political context, and the corresponding risks which they present. ... Exibir mais +

Informativo 43084 FEB 01, 2008

Post, David; Disclosed

Título Data do documento Relatório Nº. Qualquer tipo de documento Also available in
Interactive community mapping : improving service delivery and empowering communities (Inglês)
Exibir mais +
JUN 01, 2014 89087 Documento de Trabalho
Rapid feedback : the role of community scorecards in improving service delivery (Inglês)
Exibir mais +
JAN 01, 2014 88497 Documento de Trabalho
Conducting social assessments in urban solid waste management projects (Inglês)
Exibir mais +
JUN 01, 2013 81989 Documento de Trabalho
Conducting social assessments in urban transport projects (Inglês)
Exibir mais +
JUN 01, 2013 81990 Documento de Trabalho
Citizen report cards : monitoring citizen perspectives to improve service delivery (Inglês)
Exibir mais +
JAN 01, 2013 80449
How-to notes : using demand-side governance approaches to identify and manage risks in projects : Using demand-side governance approaches to identify and manage risks in projects (Inglês)
Exibir mais +
JAN 01, 2012 71261 Documento de Trabalho
Citizen charters : enhancing service delivery through accountability (Inglês)
Exibir mais +
AUG 17, 2011 63890 Documento de Trabalho
Citizen Service centers : enhancing access, improving service delivery, and reducing corruption (Inglês)
Exibir mais +
AUG 17, 2011 63891 Documento de Trabalho
Feedback matters : designing effective grievance redress mechanisms for bank-financed projects : The theory of grievance redress (Inglês)
Exibir mais +
JAN 01, 2011 63910 Informativo
Feedback matters : designing effective grievance redress mechanisms for bank-financed projects (Vol. 2) : The practice of grievance redress (Inglês)
Exibir mais +
JAN 01, 2011 63910 Informativo
How, when, and why to use demand-side governance approaches in projects (Inglês)
Exibir mais +
JAN 01, 2011 63904 Informativo
Social development and mining : reducing risk, improving governance, and contributing to local development (Inglês)
Exibir mais +
JUL 01, 2009 51407 Informativo
Striking a balance : integrating community priorities and natural resource management in CDD operations (Inglês)
Exibir mais +
JAN 01, 2009 51405 Informativo
For the people, by the people : community participation, voice and representation in CDD and NRM operations (Inglês)
Exibir mais +
JAN 01, 2009 51406 Informativo
Money matters : designing effective CDD disbursement mechanisms (Inglês)
Exibir mais +
FEB 01, 2008 43094 Informativo
CDD and elite capture : reframing the conversation (Inglês)
Exibir mais +
FEB 01, 2008 43083 Informativo
Community impact : demonstrating results to clients (Inglês)
Exibir mais +
FEB 01, 2008 43087 Informativo
Clarifying challenges in conflict and post-conflict settings (Inglês)
Exibir mais +
FEB 01, 2008 43084 Informativo