Supporting the Advancement and Resilience of Delivery Partners : How Shadowfax Uses Inclusive Employment Practices to Expand its Business (English)

The COVID-19 pandemic contributed to a rapid rise in e-commerce and delivery services, creating labor supply challenges in many markets. Digital logistics platform Shadowfax offers fast ‘hyperlocal’ delivery of food, pharmaceuticals and e-commerce products by linking self-employed drivers with businesses in more than 2,500+ Indian cities. Shadowfax has grown rapidly since it was launched in 2015, and by using inclusive employment practices it expects...
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World Bank.

Supporting the Advancement and Resilience of Delivery Partners : How Shadowfax Uses Inclusive Employment Practices to Expand its Business (English). IFC Case Studies Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/099107411102327533

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