Using Behavioral Insights to Drive Water Bill Payment: An Experiment in Recife, Brazil (English)

The Recife Metropolitan Region (RMR), located in the state of Pernambuco in Northeast Brazil, has 4.1 million inhabitants, of which 99% have access to water and 34% (SNIS, 2019) to sanitation. However, water losses remain a policy challenge: 57% of the water provided by the utility company in 2018 did not generate sales revenue and around half of the utility’s clients defaulted or deferred their bill payment. Facing such financial water losses, the...

Document also available in : Portuguese

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Author

Castaneda Nunez,Jorge Luis;

Brescianini,Juliana Neves Soares;

Finamor Pfeifer,Flora;

De Carvalho Marques,Murilo;

Correia Santos,Leonardo Gill;

Dill,Helena Cristina;
Document Date
2023/12/11
Document Type
Brief
Report Number
186991
Volume No
1
Country
Brazil, Federative Republic of Brazil,
Region
Latin America and Caribbean,
Disclosure Date
2024/01/16
Disclosure Status
Disclosed
Doc Name
Using Behavioral Insights to Drive Water Bill Payment: An Experiment in Recife, Brazil

Language

English

Rel. Proj ID

BR-Supporting Smart Water Management in Recife Metropolitan Region - UK Prosperity Fund -- P169073

Major Sector

FY17 - Water, Sanitation and Waste Management

Theme

FY17 - Water Institutions, Policies and Reform,FY17 - Water Resource Management,FY17 - Urban Water and Sanitation,FY17 - Climate change,FY17 - Urban Development,FY17 - Adaptation

Sector

FY17 - Water Supply

Topics

Water Utility Reform,Utility Management,Water Supply and Sanitation,Water,Water Economics,

Unit Owning

Water Latin America & Caribbean (SLCWA)

Version Type

Final

Product Line

Advisory Services & Analytics

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Citation

Castaneda Nunez,Jorge Luis; Brescianini,Juliana Neves Soares; Finamor Pfeifer,Flora; De Carvalho Marques,Murilo; Correia Santos,Leonardo Gill; Dill,Helena Cristina.

Using Behavioral Insights to Drive Water Bill Payment: An Experiment in Recife, Brazil (English). Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/099121123125525768

Using Behavioral Insights to Drive Water Bill Payment: An Experiment in Recife, Brazil (English)

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