The Grievance Redress Service (GRS) is a management-led grievance redress mechanism, housed in the World Bank’s Operations Policy and Country Services (OPCS) Vice-Presidency. Launched in 2015, the GRS receives complaints from project-affected people and communities who believe that a World Bank-funded project has caused or will cause them harm. The service facilitates the response to such grievances by providing support to project teams to address...
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DETAILS
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2023/12/31
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Annual Report
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186906
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1
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2024/01/10
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Disclosed
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Grievance Redress Service (GRS) : FY23 Annual Report
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World Bank.
Grievance Redress Service (GRS) : FY23 Annual Report (English). Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/099543501102413057