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Pakistan - Punjab Municipal Services Improvement Project (English)

Ratings for the Punjab Municipal Services Improvement Project for Pakistan were as follows: outcomes were satisfactory, risk to development outcome was substantial, Bank performance was satisfactory, and Borrower performance was satisfactory. Some lessons learned included: hands on capacity building for systems and process improvements, with continuous post implementation follow-up and support, can bring about sustainable institutional development. Development of service delivery indicators by tehsil municipal administration (TMA) officials led to regular data acquisition and transmission from TMAs to Punjab Municipal Development Fund Company (PMDFC) to local government (LG) department. Good procurement and contract management practices in TMAs and implementing agency (IAs) over time facilitated robust competition and efficient contract completion. Community support increases manifold when resettlement was accompanied by wider social mobilization and benefit-sharing efforts. Creating a culture of performance management is time and effort intensive. Institutions take strong ownership of institutional development activities if interventions are aligned to their mandates and assist in responding to them. Urban regeneration in historic contexts entails tackling issues on multiple fronts, and requires substantial preparatory work. It also needs to focus on both tangible and intangible heritage assets.

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Pakistan - Punjab Municipal Services Improvement Project (English). Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/139061468284108408/Pakistan-Punjab-Municipal-Services-Improvement-Project