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Women Mobile Financial Services Agent Recruitment Manual : May 2018 (English)

The women agent recruitment manual is intended for mobile financial services (MFS) providers. It is primarily targeted, but not limited, to any MFS providers' departments that recruit MFS agents. The manual elucidates key points for MFS providers to consider as they recruit women MFS agents. The sole purpose of the manual is to guide MFS providers in recruiting women MFS agents. The manual is generic for broader applicability; however, MFS providers may customize it to fit their business needs and requirements.


  • Document Date


  • Document Type

    Working Paper

  • Report Number


  • Volume No


  • Total Volume(s)


  • Country


  • Region

    South Asia,

  • Disclosure Date


  • Disclosure Status


  • Doc Name

    Women Mobile Financial Services Agent Recruitment Manual : May 2018

  • Keywords

    Global System for Mobile Communications; Combating the Financing of Terrorism; trademarks and trade names; secondary level of education; subscriber identity module; level of support; prevention of crime; liability for negligence; lack of respect; rates of exchange; number of women; Access to Education; compensation for loss; damage or injury; default on loan; poor financial situation; conditions of use; hours of operation; amount of investment; availability of fund; risk of theft; amount of cash; field staff; existing business; assessment tool; business acumen; sexual favors; sexual harassment; qualitative tool; financial service; education level; marketing activity; holding company; security risk; record keeping; local population; registration information; confidential nature; contractual agreement; target market; long-term sustainability; legal proceeding; competent authority; cash withdrawal; business practice; sexual advances; cash payment; trade license; secret information; liquidity requirement; distribution channel; documentation requirement; sociocultural environment; confidential information; liquidity management; route plan; male relative; business premise; business requirement; male staff; selection criterion; commission payment; public place; site visits; real time; banking service; data recording; data loss; classroom setting; reporting obligation; market area; aggregate value; mobile access; income category; commercial complex; prime location; press release; driving license; cash deposit; account holder; ready access; security measure; account opening; Marketing Material; working capital; qualification criteria; education requirement; mobile network; numeracy skill; graduate level; business establishment; business enterprise; mobile money; cash management; liquidity support; undesirable behavior; daily operation; interpersonal communication; shop owner; opinion leaders; operational detail; adequate liquidity; security improvement; business process; data transfer; agency operations; Time of Use; mobile transaction; public announcement; news media; large transaction; secure environment; geographical location; turnaround time; service calls; asset size; application form; bank statement; financial capability; arbitral award; dispute arising; adult woman; copyright notice; agency relationship; social status; promotional material; Regulatory Bodies; regulatory body; business planning; government tax; family home; government regulation; statutory instrument; business case; telecommunications system; effective systems; personal identification; written notice; transaction value; remedial action; contingent loss; commissions fees; consumer complaint; applicable legislation; withholding tax; bangladeshi taka; legal fee; financial loss; financial requirement; product liability; geographical area; market segment; send money; financial product; safety legislation; product offerings; applicable law; marketing campaign; social access; telecommunications network; statutory requirement; preferential treatment; employment status; future employment; business venture; information supply; block movement; internal reporting; aggrieved person; reasonable manner; trust company; messaging service; legal process; phone call; work order; International Phone Call; written authorization; web page; organizational activity; body corporate; qualitative information



Official version of document (may contain signatures, etc)


Women Mobile Financial Services Agent Recruitment Manual : May 2018 (English). Washington, D.C. : World Bank Group.