Enabling customer empowerment : choice, use, and voice : Favoriser l’autonomisation des clients : choix,utilisation et voix (French)

The use of digital channels is changing the way financial services can be delivered to poor people. Growing mobile phone usage and the development of agent networks enable customer access too timely, low-cost digital financial services (DFS) (World Bank 2014). Despite this, active use of DFS is relatively low. In this brief, the author address the inactivity problem faced by many financial service providers (FSPs) and some of the underlying causes...
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Koning,Antonique M.; Cohen,Monique.

Enabling customer empowerment : choice, use, and voice : Favoriser l’autonomisation des clients : choix,utilisation et voix (French). CGAP brief Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/217771468185370054

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