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South Africa - Diagnostic review of consumer protection in non-credit financial services : key findings and recommendations (English)

The consumer financial services sector in South Africa is among the most sophisticated in the world, yet nearly 40 percent of the population, especially blacks, use no formal financial services. The now ubiquitous mobile phones are dramatically changing the landscape of digital financial services but weak financial literacy and general literacy of the underserved population remain the Achilles Heel. At the same time, weak competition in the ...
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Rutledge, Sue.

South Africa - Diagnostic review of consumer protection in non-credit financial services : key findings and recommendations (English). Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/230611493294949699/key-findings-and-recommendations

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