Consumer participation in Infrastructure regulation - evidence from the East Asia and Pacific Region (English)

Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and...
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Muzzini,Elisa.

Consumer participation in Infrastructure regulation - evidence from the East Asia and Pacific Region (English). World Bank working paper ; no. 66 Washington, DC: World Bank. http://documents.worldbank.org/curated/en/235571468038152281

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