Skip to Main Navigation

Social service delivery in violent contexts : achieving results against the odds – a report from Afghanistan, Pakistan and Nepal (English)

This report provides the foundation for a new approach to service delivery in violence-affected contexts that is sensitive to the actual forms of violence, politics, and bargaining encountered in many conflict-affected states. The findings unearth issues about how development organizations should approach service delivery in contested settings. As many countries today are riven by conflict and internal division, some familiar rules of the game may be inadequate to deal with the mounting humanitarian and development challenges posed by complex conflict situations, particularly where affected people need access to social services. This raises dilemmas about the ethical and political judgments and trade-offs that development actors frequently have to make. A key challenge is whether development actors can adapt their procedures and ways of working to the fluidity, uncertainties, and risk taking that the new, conflict-riven landscape demands while preserving financial accountability, doing no harm, and ensuring aid effectiveness. Based on research in Afghanistan, Pakistan and Nepal, the report probes how social service delivery is affected by violent conflict and what are the critical factors that make or break successful delivery.


  • Author

    Di John,Jonathan, O'Meally,Simon Carl, Hogg,Richard Spencer

  • Document Date


  • Document Type

    Working Paper

  • Report Number


  • Volume No


  • Total Volume(s)


  • Country


  • Region

    The World Region,

  • Disclosure Date


  • Disclosure Status


  • Doc Name

    Social service delivery in violent contexts : achieving results against the odds – a report from Afghanistan, Pakistan and Nepal

  • Keywords

    form of violence;Fragility, Conflict, and Violence;access to safe water;Cost of Doing Business;water supply and sanitation;country case study;balance of power;risk of violence;senior education specialist;implications for policy;family and friends;national political power;central state;delivery of service;education and health;delivering health services;form of governance;public sector specialist;rural infrastructure service;mechanisms of coordination;form of politics;global development goals;access to justice;delivery of health;building of coalition;bundle of service;conflict and violence;types of violence;human resource practice;political settlement;Violent Conflict;armed groups;local elite;good governance;delivering services;knowledge gap;Political Economy;fragile states;contextual factor;political party;political parties;global effort;risk taking;financial accountability;power broker;polio eradication;focus group;diagnostic tool;global policy;internal management;international community;organizational resource;local settlement;fiduciary requirements;billion people;delivery program;national border;dominant ideology;creating incentives;Aid Delivery;mountain region;refugee crisis;community health;literature review;stakeholder approach;delivery mechanism;power control;criminal organization;resource transfer;political feasibility;inclusive society;information asymmetry;institutional factor;delivery service;golden rule;analytical tool;development study;research method;diagnostic toolkit;research assistance;transport specialist;health specialist;program leader;rent appropriation;socioeconomic factors;management science;state apparatus;informal relationship;Antenatal Care;research focus;political dynamic;subsidiary right;applicable law;change process;health provision;operational framework;negotiating power;mitigation strategy;dominant group;local politics;procurement procedure;monitoring program;primary schooling;political knowledge;power politics;future research;geographical area;results framework;donor agencies;local implementer;bomb blast;regional power;aid effectiveness;Fragile Countries;non-governmental organization;beneficiary participation;representative sample;geographical region;world leaders;research show;provider incentives;operational strategy;



Official version of document (may contain signatures, etc)

  • Official PDF
  • TXT*
  • Total Downloads** :
  • Download Stats
  • *The text version is uncorrected OCR text and is included solely to benefit users with slow connectivity.


Di John,Jonathan O'Meally,Simon Carl Hogg,Richard Spencer

Social service delivery in violent contexts : achieving results against the odds – a report from Afghanistan, Pakistan and Nepal (English). Washington, D.C. : World Bank Group.