Trust, voice, and incentives : learning from local success stories in service delivery in the Middle East and North Africa (English)

This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal...

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Author

Brixi,Hana;

Lust,Ellen Marie;

Woolcock,Michael;
Document Date
2015/04/01
Document Type
Publication
Report Number
95769
Volume No
1
Total Volume(s)
1
Country
Middle East and North Africa,
Region
Middle East and North Africa,
Disclosure Date
2015/04/16
Disclosure Status
Disclosed
Doc Name
Trust, voice, and incentives : learning from local success stories in service delivery in the Middle East and North Africa
Keywords
education and health

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Citation

Brixi,Hana; Lust,Ellen Marie; Woolcock,Michael.

Trust, voice, and incentives : learning from local success stories in service delivery in the Middle East and North Africa (English). Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/381671468280164518

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Trust, voice, and incentives : learning from local success stories in service delivery in the Middle East and North Africa (English)

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