Accountability in public services : exit, voice and capture (English)

This paper develops a conceptual framework to analyze the problem of public service accountability in developing countries and to identify alternative ways to strengthen it. An important proposition derived from this framework is that effective public accountability can be sustained only when government's "hierarchical control" over public service providers is reinforced by the public's willingness and ability to "exit" (find alternative sources of...
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Citation

Paul,Samuel.

Accountability in public services : exit, voice and capture (English). Policy, Research, and External Affairs working papers ; no. WPS 614. Public sector management and private sector development Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/408071468739164508

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