Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements (English)

This study estimates the impacts of two interventions implemented as field experiments in informal settlements by Nairobi’s water and sanitation utility to improve revenue collection efficiency and last mile connection loan repayment: (i) face-to-face engagement between utility staff and customers to encourage payment and (ii) contract enforcement for service disconnection due to nonpayment in the form of transparent and credible disconnection notices...

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Author

Coville,Aidan;

Galiani,Sebastian Franco;

Gertler,Paul J.;

Yoshida,Susumu;
Document Date
2021/07/01
Document Type
Policy Research Working Paper
Report Number
WPS9725
Volume No
1
Total Volume(s)
1
Country
Kenya,
Region
Eastern and Southern Africa,
Disclosure Date
2021/07/01
Disclosure Status
Disclosed
Doc Name
Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements
Keywords
property owner

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Citation

Coville,Aidan; Galiani,Sebastian Franco; Gertler,Paul J.; Yoshida,Susumu.

Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements (English). Impact Evaluation series|Policy Research working paper|no. WPS 9725 Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/426361625154900815

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Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements (English)

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