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Case study on the management of Chile's social security reform : a client-focused, public-private system with the support of IT solutions : Estudio de caso sobre la gestion de la reforma previsional Chilena : un sistema publico-privado, enfocado en el cliente, gracias al apoyo de soluciones tecnologicas (Spanish)

This report focuses on Chile's state modernization agenda by analyzing the public management features of the Chilean social security reform (both old age and disability benefits) enacted in March 2008. For the purpose of this case study, reform management covers the entire policy cycle, that is to say, all necessary actions from policymaking to the first phase of policy implementation, which will be analyzed in greater depth. The report also explores the potential for replicating these factors in other public policy areas in Chile and in other countries. Success of implementation will be measured as the timely and accurate delivery of the benefits pursued by the reform. In addition, the report will assess whether the implementation of the pension reform, analyzed as an independent phase of the entire public policy cycle, added value for the client by improving the quality of service. The report is divided into five chapters. Chapters one to four cover the pension reform, using at the outset a case study methodology to illustrate the challenges faced by the government team when it began planning implementation of the reform. Chapter two describes how the implementers solved those challenges in the four months between the publication of the law and it's entering into force and the innovative management approaches they took regarding each of the areas identified as crucial for achieving their goal of delivering high quality services on time. Chapter three documents the results obtained during the first phase of implementation, from July 1, 2008 to June 30, 2009. Chapter four offers some conclusions on the approach taken by the government team; assesses the public value created by the reform's implementation; and analyzes the factors described in the previous chapters in light of other international experiences. Finally, chapter five focuses on how, if possible, the public management factors that made the pension reform successful might be replicated in other policy areas. At the request of the budget office of the Ministry of Finance (DIPRES), the team focused its analysis mainly on two such areas: (i) early childhood development services; and (ii) worker's compensation. Although the report touches on areas such as pensions, education, health and social protection, and provides an introductory section related to the expected benefits of the pension policy, the analysis focuses exclusively on change management and general public management aspects of potential reforms in these areas. This report does not attempt to analyze the substance of the policy or technical aspects related to other fields of public sector management. The report includes two annexes. Annex one list the policymakers, implementers and technical experts interviewed during the preparation of this document. Annex two provides information on specific reforms of the health sector in the United States that could be of interest because of their similar use of innovative information technology solutions to achieve excellence in the delivery of public services.

Details

  • Document Date

    2009/12/01

  • Document Type

    Social Assessment

  • Report Number

    59219

  • Volume No

    1

  • Total Volume(s)

    1

  • Country

    Chile,

  • Region

    Latin America & Caribbean,

  • Disclosure Date

    2011/01/31

  • Disclosure Status

    Disclosed

  • Doc Name

    Estudio de caso sobre la gestion de la reforma previsional Chilena : un sistema publico-privado, enfocado en el cliente, gracias al apoyo de soluciones tecnologicas

  • Keywords

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Citation

Case study on the management of Chile's social security reform : a client-focused, public-private system with the support of IT solutions : Estudio de caso sobre la gestion de la reforma previsional Chilena : un sistema publico-privado, enfocado en el cliente, gracias al apoyo de soluciones tecnologicas (Spanish). Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/454541468017388004/Estudio-de-caso-sobre-la-gestion-de-la-reforma-previsional-Chilena-un-sistema-publico-privado-enfocado-en-el-cliente-gracias-al-apoyo-de-soluciones-tecnologicas