Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation (English)

This note provides practical advice on how to adopt a human rights-based assessment for the design, strategy, and implementation of service delivery by citizen service centers. Designed for World Bank teams conducting preliminary assessments, the tool presented here can also beuseful to clients such as citizen service center managers to deepen their understanding of the value of a human rights based assessment and to improve the quality, accessibility...

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Author

Pfeil,Helene;

Schott,Berenike Laura;

Agarwal,Sanjay;
Document Date
2017/06/01
Document Type
Brief
Report Number
117083
Volume No
1
Total Volume(s)
1
Country
World,
Region
Other,
Disclosure Date
2017/06/29
Disclosure Status
Disclosed
Doc Name
Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation
Keywords
human rights

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Citation

Pfeil,Helene; Schott,Berenike Laura; Agarwal,Sanjay.

Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation (English). Citizen service centers brief|no. 5 Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/462851498754208988

Human rights-based assessment tool for citizen service centers : moving toward a rights-based approach in design, strategy, and implementation (English)

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