One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services (English)

This case study analyzes the development of one-stop shops in the Socialist Republic of Vietnam, from inception of the first one in Ho Chi Minh City in 1995 through the full roll out of this model of integrated service delivery across the country, beginning in 2003. Embedded in the spirit of the “Doi Moi” reforms that began in the 1980s, one-stop shops have been an integral part of the government’s public administration reform program, initiated in...

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Author

Blunt,Melvyn;

Davidsen,Soren;

Agarwal,Sanjay;

Pfeil,Helene;

Schott,Berenike Laura;
Document Date
2017/06/01
Document Type
Brief
Report Number
117081
Volume No
1
Total Volume(s)
1
Country
World,
Region
Other,
Disclosure Date
2017/06/29
Disclosure Status
Disclosed
Doc Name
One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services
Keywords
local government institution

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Citation

Blunt,Melvyn; Davidsen,Soren; Agarwal,Sanjay; Pfeil,Helene; Schott,Berenike Laura.

One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services (English). Citizen service centers brief|no. 3 Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/509861498753741062

One-stop shops in Vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services (English)

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