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Phone Monitoring to Improve Service Delivery (English)

In many low-income countries, improving service delivery can be challenging, whether it's making sure that teachers are in the classroom ready to teach or that cash transfers reach intended beneficiaries. One reason is that it~^!!^s often difficult to cost-effectively monitor programs, especially when they cover thousands of communities and include very remote areas. This was the challenge faced by the Indian state of Telangana when it introduced...
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Phone Monitoring to Improve Service Delivery (English). From Evidence to Policy Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/527061548447261186

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