Applying behavioral insights in consumer protection policy (English)

This focus note presents emerging evidence on selected behavioral biases relevant to financial consumer protection,5 their consequences, and how market conduct regulation and other measures might best reduce abuse and produce better services and ultimately better outcomes for consumers. It also proposes specific ways to incorporate insights from behavioral research into policy-making and implementation of consumer protection regulation and supervision...
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Citation

Fiorillo,Alexandra Daves; Mazer, Rafe; Mckee,Katharine.

Applying behavioral insights in consumer protection policy (English). CGAP focus note ; no. 95 Washington, DC ; World Bank Group. http://documents.worldbank.org/curated/en/634291468331262432

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