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Serbia - Delivery of Improved Local Services (DILS) Project (English)

Ratings for the Delivery of Improved Local Services (DILS) Project for Serbia were as follows: outcomes were moderately satisfactory, the risk to development outcome was moderate, the Bank performance was moderately satisfactory, and the Borrower performance was also moderately satisfactory. Some lessons learned included: a well formulated Results Framework, with outputs leading to intermediate outcomes, leading to outcomes, with baseline data and targets upon completion can facilitate project management and oversight. Disbursement schedules need to take into account the nature of the activities being financed, and the estimated time needed to and cost of implementing each of the activities. The project devoted about one third of its funding to supervision intensive and slow disbursing technical assistance that was required up-front to help define both the policy actions, and more importantly, the grant programs and information systems that were to be financed later. Implementation support identified that these issues with design were impacting the pace of disbursements, but spent an inordinate effort in accelerating disbursements when the issue was structural. Placing a fiduciary coordinating unit in one of the implementing agencies helps to provide some coordination of at least procedural requirements, but can create some tensions among implementing agencies. The financial services unit was housed in the Ministry of Health and the other implementing agencies could voice concern about lack of attention or support to their needs. It would have been preferable to have the coordinating unit in this case housed in a central ministry that was not directly an implementing agency.

Details

  • Document Date

    2015/11/24

  • Report Number

    ICR2778

  • Volume No

    1

  • Total Volume(s)

    1

  • Country

    Serbia,

  • Region

    Europe and Central Asia,

  • Disclosure Date

    2015/11/29

  • Disclosure Status

    Disclosed

  • Doc Name

    Serbia - Delivery of Improved Local Services (DILS) Project

  • Keywords

    Centers for Social Work;statistics and information;innovation in service;social protection services;quality of delivery;information and communication technology;canadian international development;children with learning difficulty;economic and financial analysis;social services for disabled;responsibility for service delivery;active labor market program;decentralization of service delivery;local service provider;primary health care;vulnerable group;social assistance;local public administration;Internally Displaced Person;decentralization of responsibility;social assistance program;people with disability;intermediate outcome;grants to school;primarily due;financing health care;data collection instruments;salary for teacher;social health insurance;minister of health;ministers of education;quality of care;risk of poverty;front end fee;degree of decentralization;Alternative Service Delivery;efficiency and quality;children and youth;public health system;child with disability;operations and maintenance;general education sector;payment for service;health information management;outputs by components;world health organization;information systems development;management of school;exchange rate;Exchange Rates;social protection institution;Environmental Management Plan;public finance system;balanced regional development;human development outcome;allocation of resource;expansion of access;primary school network;efficiency of expenditure;procurement pharmaceutical;dissolution of parliament;competitiveness and jobs;issue of access;improving service delivery;person with disability;social protection system;Secondary Health Care;procurement of drugs;high poverty rate;categories of expenditure;information management systems;decline in poverty;service delivery mechanism;Centralized Procurement;outcome indicator;inclusive education;non-governmental organization;civil works;equalization fund;quality improvement;loan fund;marginalized group;quality accreditation;disabled group;severe flood;vulnerable population;provider pay;protection institutions;young people;political transition;social indicator;financial crisis;internal control;health activities;framework agreement;local self government;social spending;medical device;fiscal adjustment;aging population;funds flow;financial statement;educational inclusion;fiscal pressure;general budget;Infant Mortality;fiscal performance;life expectancy;skill acquisition;young child;fiscal autonomy;framework law;health facility;public program;education information;institutional memory;health reform;health finance;skill development;disabled people;measurement framework;responsible state;water quality;pharmaceutical policy;medical waste;external auditing;Cultural Heritage;financial reporting;safeguard specialist;environmental screening;procurement function;fiduciary responsibility;payment arrears;efficiency improvement;donor activities;mitigation measure;political development;parliamentary election;political parties;political party;government institution;communications campaign;fiscal decentralization;investment program;financial framework;delivering services;municipal staff;decentralized system;performance analysis;broadening participation;local stakeholder;disability services;rating methodology;outcome targets;quality service;grant award;quality care;school board;school staff;systemic reform;municipal authority;teaching load;local management;local control;Education Services;child allowance;competitive grant;local priority;donor agencies;eligible child;poor household;cash benefit;outreach service;budgetary responsibility;supplementary benefit;national legislation;quality education;municipal government;legal framework;living standard;local autonomy;fiscal incentive;political support;project indicator;Quality Enhancement;fiscal aspects;regulatory standard;baseline data;equal access;legislative framework;allocation framework;educational institution;clinical pathways;school performance;development training

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Citation

Serbia - Delivery of Improved Local Services (DILS) Project (English). Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/650621468196152992/Serbia-Delivery-of-Improved-Local-Services-DILS-Project