Incorporating consumer research into consumer protection policy making (English)

This focus note describes Consultative Group to Assist the Poorest (CGAP's) experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial consumer protection policy which financial services they use, how they choose among them, problems they experience, and perceptions of their rights and responsibilities. The use of consumer experiences to inform financial consumer protection can improve...

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Author

Collins,Daryl;

Jentzsch,Nicola;

Mazer,Rafael Keenan;
Document Date
2011/11/01
Document Type
Brief
Report Number
68067
Volume No
1
Total Volume(s)
1
Country
World,
Region
Other,
Disclosure Date
2012/04/17
Disclosure Status
Disclosed
Doc Name
Incorporating consumer research into consumer protection policy making
Keywords
consumer protection

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Citation

Collins,Daryl; Jentzsch,Nicola; Mazer,Rafael Keenan.

Incorporating consumer research into consumer protection policy making (English). CGAP focus note ; no. 74 Washington, DC: World Bank. http://documents.worldbank.org/curated/en/657241468162864834

Incorporating consumer research into consumer protection policy making (English)

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