Trust, voice, and incentives : learning from local success stories in service delivery in the Middle East and North Africa - overview : Confiance, voix au chapitre et mesures incitatives : tirer des lecons du succes dans la prestation de services au niveau local au Moyen-Orient et en Afrique du Nord - apercu (French)

The Middle East and North Africa (MENA) is a rising middle-income region, and its citizens rightly expect quality public services. Yet too often they experience disappointment; students attending local schools are insufficiently prepared for the 21st century economy, and those needing health care too often find that public clinics have no doctors or medicines. Few in positions of authority are held accountable for such shortcomings. This situation...
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Brixi,Hana; Lust,Ellen Marie; Woolcock,Michael.

Trust, voice, and incentives : learning from local success stories in service delivery in the Middle East and North Africa - overview : Confiance, voix au chapitre et mesures incitatives : tirer des lecons du succes dans la prestation de services au niveau local au Moyen-Orient et en Afrique du Nord - apercu (French). Washington, DC: World Bank Group. http://documents.worldbank.org/curated/en/675631468111862527

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