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The Next Wave of Suptech Innovation : Suptech Solutions for Market Conduct Supervision (English)

Around the world, financial sector supervisors are experiencing a profound shift to data-driven supervision enabled by the next wave of technology and data solutions. While technology and data are not new to financial oversight, their specific application to financial consumer protection and market conduct supervision has become more widespread and sophisticated in recent years. Expanding on the World Bank’s 2018 note on supervisory technology, or suptech, this technical note catalogues a range of specific solutions that financial authorities are deploying to help increase the efficiency and effectiveness of market conduct supervision. The note identifies four categories of suptech solutions (regulatory reporting, collection and processing of complaints data, non-traditional market monitoring, document and business analysis) and provides concrete examples of 18 different suptech solutions for market conduct supervision, drawing from the experiences of 14 financial sector authorities worldwide. The note also discusses implementation considerations and enablers of successful suptech adoption commonly experienced across countries.


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    De Souza Neves Lopes,Ligia, Chien,Jennifer, Wallace,Mackenzie, Totolo,Edoardo

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    The World Region,

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    The Next Wave of Suptech Innovation : Suptech Solutions for Market Conduct Supervision

  • Keywords

    web portal; financial authority; data collection and analysis; social media; peer group comparison; core banking system; financial service provider; complaint management system; application programming interface; information system management; national payment system; compliance with legislation; financial statement misstatement; manual data entry; financial sector supervisor; flow of data; financial sector supervision; natural language processing; financial service industry; time and resource; financial research; financial market development; financial consumer protection; measurement of risk; business intelligence; supervisory staff; spatial analysis; digital channel; supervisory framework; technology solution; consumer complaint; internal data; big data; complaints handling; data sharing; consumer sentiment; recent years; data warehouse; supervisory capacity; operational efficiency; new provider; supervisory authority; digital transformation; primary method; available resources; financial inclusion; real time; human interaction; limited capacity; resource constraint; data system; qualitative analysis; data submission; market intelligence; raw data; early warning; data integrity; results framework; business problem; reputational risk; data warehousing; liquidity risk; risk score; stress testing; machine learning; technological development; project plan; Digital Solutions; business requirement; regulatory objective; quantitative analysis; prudential supervision; technological advancement; positive impact; organizational culture; research method; supervisory process; modern technology; efficient market; risk profile; regulatory oversight; technological evolution; noncommercial purposes; Financial Stability; subsidiary right; Financial Access; new technology; technical talent; software solution; digital finance; statistical table; regulatory staff; mechanical process; national payments; phone call; International Phone Call; learning model; financial provider; risk assessment; complaint unit; online platform; personal information; external interface; complaint process; heavy reliance; rural region; cloud computing; government resource; collected information; resource flow; information accuracy; unstructured data; input system; financial oversight; market new; advance data; transmission system; database management; Mobile Apps; new skill; supervisory infrastructure; in-house development; Risk Analytics; product registration; news media; data quality; reporting system; business case; beneficial impact



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De Souza Neves Lopes,Ligia Chien,Jennifer Wallace,Mackenzie Totolo,Edoardo

The Next Wave of Suptech Innovation : Suptech Solutions for Market Conduct Supervision (English). Washington, D.C. : World Bank Group.