In response to the 2008 global financial crisis, many countries recognized the importance of consumer protection, and they set up regulatory frameworks that emphasized short-term and easy-to-implement provider actions to curb consumer harm. Some countries are now adopting a customer outcomes approach that focuses on how provider actions effectively protect customers and generate greater customer value. This approach rebalances the customer - provider...
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DETAILS
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2020/06/01
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Working Paper
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152526
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1
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1
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2020/09/02
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Disclosed
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Making Consumer Protection Regulation More Customer-Centric
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Citation
Izaguirre Araujo,Juan Carlos.
Making Consumer Protection Regulation More Customer-Centric (English). Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/745951599028334289