This Technical Note provides a snapshot of existing warranty practices in the retail chain in Tanzania along with suggestions on ways to offer a more effective warranty. These findings are based on surveys conducted with 149 retailers in April and May 2013. This is the second in a series of notes designed to provide guidance to manufacturers and distributors of modern off-grid lighting products for after-sales service, maintenance, and warranty practices.This note presents information from short interviews with retailers in six different towns in the Kilimanjaro and Morogoro regions of Tanzania.See also:http://www.lightingafrica.org/resources/market-research/-market-intelligence.html
Details
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Document Date
2013/11/01
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Report Number
115044
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Volume No
1
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Total Volume(s)
1
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Country
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Region
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Disclosure Date
2017/05/18
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Disclosure Status
Disclosed
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Doc Name
After-sales service : warranty practices in the retail market
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Keywords
barriers to service;reasonable time period;regional collection point;shipment of good;information on product;rates of return;instructions for use;difference in population;source income;source of income;solar lamps;defective product;product quality;electrical supply;supply chain;retail area;discount pricing;solar light;electronics technician;consumer goods;product model;repair service;shipping cost;effective marketing;bus station;warranty claim;solar equipment;study area;solar lantern;solar product;rural distribution;primary reason;local collection;return policies;smaller towns;product shipment;purchase price;regional language;appliance manufacturer;small appliance;commercial activity;electrical appliance;household appliance;future return;phone service;product registration;electrical needs;market stall;potential conflicts;Teacher Pay;ship time;individual products;sales volume;wholesale price;rural area;turnaround time;local sale;study including;large town;community group;consumable goods;electrical equipment;average consumer;roadside area;street vendor;regional diversity;Retail Sector;market area;population survey;product display;large population;manufacturing process;population estimate;consumer trust;government regulation;certified facilities;product type;shipping company;
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Citation
After-sales service : warranty practices in the retail market (English). Market intelligence note,Issue no. 4 Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/846951495112978658/After-sales-service-warranty-practices-in-the-retail-market