Making voice work : the report card on Banglalore's public service (English)

The author reports how a "report card" on public services in the Indian city of Bangalore was used by citizen groups to create greater public awareness about the poor performance of public service providers and to challenge them to be more efficient and responsive to their customers. The report card was the result of a survey of a sample of users (both rich and poor) of the city's services and rated public agencies in terms of public satisfaction...

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Author

Paul,Samuel;
Document Date
1998/05/31
Document Type
Policy Research Working Paper
Report Number
WPS1921
Volume No
1
Total Volume(s)
1
Country
India,
Region
South Asia,
Disclosure Date
2010/07/01
Doc Name
Making voice work : the report card on Banglalore's public service
Keywords
performance of service provider

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Citation

Paul,Samuel.

Making voice work : the report card on Banglalore's public service (English). Policy, Research working paper ; no. WPS 1921 Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/884961468756554061

Making voice work : the report card on Banglalore's public service (English)

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