Global review of grievance redress mechanisms in World Bank projects (English)

• Author

  Brown, Marie Jenkins, Bruce Leon, Patricia Seyedian, Aaron Inamdar, Amar

• Document Date

  2014/01/01

• Document Type

  Working Paper

• Report Number

  90388

• Volume No

  1

• Total Volume(s)

  1

• Country

  World,

• Region

  The World Region,

• Disclosure Date

  2014/09/08

• Disclosure Status

  Disclosed

• Doc Name

  Global review of grievance redress mechanisms in World Bank projects

• Keywords

  electricity sector;grievance redress mechanism;public service delivery responsibility;costs of conflict;number of beneficiaries;alternative dispute resolution;skill development program;portfolio risk management;success and failure;disbursement of fund;principle of transparency;resolution of dispute;Standard Bidding Documents;regional development bank;terms of use;spread of democracy;frequently asked question;grievance mechanism;budget support;Country Systems;improve risk;road administration;Safeguard Policies;beneficiary feedback;safeguard policy;diagnostic tool;project risk;internal system;citizen feedback;Cash Transfer;qualitative assessment;business warehouse;formal system;project execution;local council;corporate scorecard;external resource;project delays;business intelligence;quality datum;data quality;quantitative data;random sampling;portfolio review;external source;land acquisition;legal counsel;monitoring agency;independent complaints;operational risk;national legislation;land issue;domestic support;cultural context;existing capacity;representative sample;random selection;domestic capacity;involuntary resettlement;limited capacity;capacity assessment;regional breakdown;credible institution;regional data;internal resources;Land tenure;local citizen;real time;managing risk;business case;grievance management;national grievance;basic knowledge;traditional ways;Public Services;safeguards requirement;risk profile;baseline data;risk assessment;vulnerable group;sectoral breakdown;stakeholder consultation;anecdotal evidence;qualitative data;knowledge platform;complaints handling;active promotion;increased demand;legal contract;field visits;quantitative assessment;national system;court proceeding;mediating structure;civil works;central regions;results framework;affected persons;local papers;research assistance;legal system;local ngo;local ownership;unresolved dispute;safeguard specialist;local development;early warning;corrective action;water sanitation;project sponsor;water protection;response time;multiple channels;external monitoring;early identification;

• See More
• Language

  English

• Topics

  Grievance Redress Mechanism, Water, Indigenous Peoples, Dispute Resolution, Social Development,

• Historic Topics

  Public Sector Development, Law and Development,

• Historic SubTopics

  Indigenous Peoples, Settlement of Investment Disputes, Indigenous Peoples Law, Social Development & Poverty, Hydrology, Social Accountability, Indigenous Communities,

• Unit Owning

  Standards, Proc. & Financial Mgt (OPSPF)

• Version Type

  Final

• See Less

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