Achieving better governance has been a central problem for development. When public services are not delivered as intended, reform action becomes necessary and that involves deliberate activities to change laws, structures, and processes to improve public sector performance and benefit public service users. The key challenge is that changes in the design of the institution or its procedures do not necessarily translate into immediate changes in the behavior of relevant actors. A central problem of public sector reform is ensuring that changes in laws and policies also prompts changes in the way that people work, so that service delivery improves. There is no one-size-fits-all approach ensuring that change happens the desirable way; however, experiences from the field suggest that a useful combination of political economy analysis with change management tools can help to maximize positive impacts. Different contexts will require different approaches to change management, and therefore political economy analysis can be used productively to design a targeted change management strategy that builds on existing strengths and opportunities. Greater integration of political economy analysis into change management assessments has been helpful in deepening understanding of attitudes to change within these particular contexts. This has allowed more effective leveraging of the opportunities for reform through the more systematic tailoring of change management strategies to different sets of issues emerging among particular groups of actors. Cambodia and Indonesia, the case studies presented in the paper, help to illustrate this.
Details
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Author
April,Leah, Hughes,Caroline Sian, So,Sok Bunthoeun, Ariadharma,Erwin
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Document Date
2017/12/06
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Document Type
Policy Research Working Paper
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Report Number
WPS8265
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Volume No
1
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Total Volume(s)
1
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Country
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Region
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Disclosure Date
2017/12/06
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Disclosure Status
Disclosed
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Doc Name
Change management that works : making impacts in challenging environments
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Keywords
Political Economy Analysis;institutional culture;quality of service delivery;governance and public sector;Public Sector Organizations;Public Financial Management;political strategies;level of support;public sector reform;Public Administration Reform;process of reform;public sector agency;channels of communication;lines of communication;exercise of power;resistance to change;allocation of resource;public servant;Public Expenditure Management;network of individual;international donor agencies;public choice theory;public sector integrity;public service delivery;adaptation to change;amount of power;delegation of responsibility;improving budget execution;budget execution efficiency;public service agency;public sector worker;natural resource revenue;public sector performance;loss of job;readiness for change;Managing Public Finance;lack of transparency;international development partner;
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Citation
April,Leah Hughes,Caroline Sian So,Sok Bunthoeun Ariadharma,Erwin
Change management that works : making impacts in challenging environments (English). Policy Research working paper,no. WPS 8265 Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/965071512568885187/Change-management-that-works-making-impacts-in-challenging-environments