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Changing the way our services are governed Bottom-up governance and service delivery in Moldova : Opportunities and challenges for effective mechanisms of participation (Vol. 2) : Main Report (Inglês)

This report presents the key findings of a World Bank policy study conducted in Moldova between July 2004 and February 2005. It assesses the scope for Moldovan decision-makers; civil society; and donor partners, including the World Bank, to improve the governance of service delivery through increased support of bottom-up approaches, which can complement current top-down efforts. Bottom-up approaches for increasing transparency and accountability are explored within the context of local governance in general, and sectoral service delivery more specifically, with a focus on drinking water and basic education services. The report explores opportunities and challenges for current and potential bottom-up mechanisms to promote civic participation and to be more effective in strengthening transparency, accountability, and responsiveness in local-level service delivery. The policy recommendations from the study will inform the World Bank's policy dialogue within the context of the Economic Growth Poverty Reduction Strategy Paper (EGPRSP) and guide task teams supporting government projects, especially in education, water and local development. It is hoped that these recommendations will contribute to the projects and programs of development partners, including donors and civil society organizations within Moldova.


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    Documento de Trabalho

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    Europa e Ásia Central,

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    Main Report

  • Palavras-chave

    Law on Local Public Finance;Law on Local Public Administration;rural water supply and sanitation;Public Administration and Civil Service;performance of service provider;Local Government and Service;performance in service delivery;Primary and Secondary Education;public sector reform agenda;responsibility for service delivery;Commonwealth of Independent States;accountability in service delivery;source of drinking water;water and sanitation program;water and sanitation utility;quality of service delivery;public expenditure on education;civil society;Water Services;basic education service;civic participation;quality of governance;accountability of education;civil society partner;public service delivery;access to information;water supply system;service delivery responsibility;modes of participation;Access to Education;service delivery performance;water service delivery;local government official;sectoral service delivery;costs of rehabilitation;education and health;drinking water supply;social and institutional;drinking water source;participation of citizens;participation of parent;assessment of performance;high water losses;relationship between citizens;local government reform;local government capacity;basic social service;improving service delivery;control of corruption;Rule of Law;urban water sector;mechanism of accountability;local government resource;Public Administration Reform;improved service delivery;village water supply;terms of policy;local community involvement;civil society group;improving water service;access to water;loss of water;urban water service;government to citizen;service delivery issue;human resource management;public administration system;water quality issue;local government authority;accountability for water;assignment of revenue;Public Sector Governance;drinking water services;rural water need;Monitoring Water Quality;inequality of income;legislation and regulation;water service provision;flexible work hour;transfer of skill;water service provider;national poverty rate;bottom-up approach;rural area;local self government;drinkable water;study objectives;district officials;study including;participatory local;water user;Public Services;



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