Skip to Main Navigation

Women Mobile Financial Services Agent Training Manual : March 2018 (Inglês)

The manual is an accompaniment to the Women Agent Training Deck for the training department of mobile financial services (MFS) providers, and can be used as a reference while delivering training using the training deck. The training department should use both the Women Agent Training Deck and Women Mobile Financial Services Agent Training Manual while conducting any agent training. The purpose of the document is to provide generic training material for MFS provider staff, to train newly acquired women agents. The manual's various sections offer a basic level of understanding about MFS to women agents and guide them through key points to keep in mind as they immerse themselves in their new roles as MFS agents. This manual provides a slide-by-slide description of the Women Agent Training Deck. Please note that the deck and the training manual serve to provide a guided approach to training. The MFS provider can choose to customize the material to fit their products and processes.


  • Data do documento


  • TIpo de documento

    Documento de Trabalho

  • No. do relatório


  • Nº do volume


  • Total Volume(s)


  • País


  • Região

    Sul da Ásia,

  • Data de divulgação


  • Disclosure Status


  • Nome do documento

    Women Mobile Financial Services Agent Training Manual : March 2018

  • Palavras-chave

    economic opportunities for woman; risk of fraud; money transfer service; financial service product; personal identification number; access to technology; approach to training; automated teller machine; transfer of value; breach of contract; amount of cash; confidentiality of data; amount of investment; financial service provider; terms of knowledge; financing of terrorism; utility bill payment; amount of liquidity; account opening; operational procedure; rural area; woman entrepreneur; security risk; grievance redressal; operational risk; call center; working capital; field staff; pull factor; transfer amount; deposit amount; bangladeshi taka; documentation requirement; cash withdrawal; Labor Market; open account; unauthorized fee; counterfeit currency; reputational risk; operational issues; mitigation strategy; security concern; social bias; phone number; special care; business model; secure manner; agency operations; social issue; phone call; International Phone Call; severely limits; cultural obstacles; commission payment; social interaction; long-term relationship; business case; news reports; transferring fund; electronic transaction; pension scheme; family environment; elderly allowance; adversely impact; recourse mechanism; business partner; foreign remittance; public forum; employment opportunities; acquisition strategy; operational level; adequate lighting; employment opportunity; management hierarchy; internet banking; direct deposit; sensitive information; confidential data; unauthorized viewing; unauthorized person; specific issue; business tool; marketing activity; prompt payment; business transaction; adequate training; secure location; organizational level; mitigation mechanism; fraudulent practice; classroom setting; outbound calls; call centre; knowledge level; financial dealing; important change; record keeping; international requirement; certified copies; certified copy; driving license; money laundering; financing activities; merchant payment; Armed Forces; peer group; festive season; excess cash; liquidity requirement; transaction volume; transaction value; Continuous Learning; cash transaction; internal business; instruction manual; demand fluctuations; cultural barrier; classroom session; capital requirement; financially independent; marketing effort; hard copy; train use; financial inclusion; nation building; technical literacy; behavioral aspects; distribution channel; cultural norm; government payment; Health Service



Versão oficial do documento (pode conter assinaturas, etc.)

  • DOCX
  • PDF oficial
  • TXT*
  • Total Downloads** :
  • Download Stats
  • *A versão do texto é um OCR incorreto e está incluído unicamente em benefício de usuários com conectividade lenta.