Making recourse work for base-of-the-pyramid financial consumers : Sistemas de recurso eficaces para los consumidores de servicios financieros de la base de la piramide (Espanhol)

This case demonstrates some of the challenges base-of-the-pyramid (BoP) consumers face with the products and providers they use, and how access to effective non-judicial recourse options can help bridge gaps that are essential to building healthy financial inclusion in emerging markets and developing economies. This focus note explores innovative ways for policy makers and providers to raise awareness and improve accessibility of recourse mechanisms...
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