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West Bank and Gaza - High level technical assessment on e-government (Inglês)

The Palestinian Authority (PA) is in the early phase of its e‐government journey and aims to utilize ICT to deliver services to its citizens and businesses to improve social well‐being and facilitate economic development. The PA aims to serve 12.1 million Palestinians in the West Bank (2.7 million), the Gaza Strip (1.7 million), and the remaining 7.7 million Palestinians who are dispersed among 28 different countries. Many Palestinians are refugees, including more than one million in the Gaza Strip, 750,000 in the West Bank, and about 250,000 in Israel. Of the Palestinian population residing abroad, otherwise known as the Palestinian diaspora, more than half are considered stateless, lacking citizenship in any country. The combination of the ongoing Israeli‐Palestinian conflict as well as the diaspora situation makes implementation of e‐government projects in the West Bank and Gaza (WB&G) unique and complex. A review of e‐government documentation and stakeholder interviews reveals that the PA has made reasonable progress on e‐government amidst a challenging environment, but it is still in the nascent phase in terms of delivering benefits to its constituents. There are numerous challenges for the successful implementation of e‐government, including geopolitical conflict, insufficient legislation to facilitate electronic transactions, limited budget to support e‐government projects, inadequate policies and standards, and limited capacity within the e‐government unit under the Ministry of Telecommunications and Information Technology (MTIT). The PA is at a key moment in its e‐government journey. It is an opportunistic time to drive modernization of its public administration and public service delivery through use of ICT, offer better services to citizens, and promote economic growth.


  • Data do documento


  • TIpo de documento

    Outro estudo sobre meio ambiente

  • No. do relatório


  • Nº do volume


  • Total Volume(s)


  • País

    Cisjordânia e Gaza,

  • Região

    Oriente Médio e Norte da África,

  • Data de divulgação


  • Disclosure Status


  • Nome do documento

    West Bank and Gaza - High level technical assessment on e-government

  • Palavras-chave

    benefits of economies of scale;requests for proposal;content management system;standards for information;access to legal information;electronic delivery of service;monitoring and evaluation mechanism;public service delivery;government service;electronic service delivery;public key infrastructure;risk assessment framework;adoption of technology;investment in hardware;internationally accepted standards;Public Administration Reform;private sector involvement;standard and guideline;third party entity;operations and maintenance;receipt of payment;provision of infrastructure;risk mitigation plan;Governance and Planning;frequently asked question;primary health care;organizational change management;online registration form;case management system;health care professional;adoption of ict;information security policy;business continuity plan;people with disability;public health insurance;government initiative;data exchange;government strategy;social media;data center;government vision;Electronic Payment;personal information;company registration;Funding agencies;disaster recovery;shared infrastructure;bilateral agency;quality service;open tender;international business;process reengineering;mobile access;mobile device;quality information;Public Services;commercial entity;digital security;technical standard;technological infrastructure;government network;government system;Cash Transfer;payroll system;government activity;traffic awareness;government budget;financial resource;patient information;Traffic Jam;primary data;multilateral agency;birth certificate;development grants;management procedure;import license;technology selection;Single Window;business association;emergency health;death certificate;cloud computing;organizational structure;citizen use;mobile service;direct debit;payment system;economic empowerment;pilot program;government personnel;signature certificate;application architecture;medical records;health standards;equipment manufacturer;municipality level;electronic version;electronic workflow;data service;mobile application;operational perspective;digital certificate;limited resources;technology component;government responsibility;stakeholder engagement;electronic channels;payment solution;access channel;software infrastructure;public tendering;secondary sources;enabling environment;management skill;enterprise architecture;illegal access;government institution;government law;application form;operational risk;access restrictions;limited capacity;soft skills;electronic transaction;applicable law;subsidiary right;government portal;technology expertise;budgetary allocation;system software;government effort;subject expert;reform process;positive message;daily life;Open Data;international traders;business venture;national communications;business community;user feedback;management policy;social support;food supply;school fee;Advisory services;information access;performance metrics;online form;handwritten signature;online interactions;child pornography;entity classification;response time;governmental entity;infrastructure component;ministerial committee;rapid change;social profiles;social networking;portal access;standard framework;government process;



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